Browse live virtual assistant jobs in Durban, KwaZulu-Natal. Salaries, top employers and how to apply. Updated regularly.

We're looking for a Virtual Assistant to own high-volume outbound member texting for a fast-growing travel membership company. You will send outbound texts to a large volume of members on a recurring basis, personalizing each message just enough to feel human and relevant rather than copied and pasted. The core of this role is speed, accuracy, and quality at scale. This is not primarily an inbound support role. It is also not a strategy or marketing position. The immediate focus is outbound tex…

Virtual Assistant (Outreach and Engagement)

We're looking for a **Virtual Assistant** to own high\-volume outbound member texting for a fast\-growing travel membership company. You will send outbound texts to a large volume of members on a recurring basis, personalizing each message just enough to feel human and relevant rather than copied and pasted. The core of this role is speed, accuracy, and quality at scale.


This is not primarily an inbound support role. It is also not a strategy or marketing position. The immediate focus is outbound texting execution — moving through a high volume of member conversations quickly, using context and prior message history to make small, thoughtful adjustments so every member feels like the company knows who they are. If you have excellent written English, a strong feel for natural US texting language, and can stay sharp and detail\-oriented while working through repetitive communication work at pace, this role is a strong fit.


Why You'll Want to Join

* You will be paid in **USD** (bi\-monthly: every 15th and 30th)
* **Paid Time Off** in accordance with company policy
* Observance of **Holidays** per company guidelines
* **100% remote setup** so you can work wherever you're most productive
* This role requires availability **approximately 6:00 AM to 2:00 PM US ET time**
* Join a growing travel membership company with a large and active member base
* Clear path to expanded responsibilities including inbound support and broader member success work as trust is built


What You'll Work On

**High\-Volume Outbound Member Texting**

* Send outbound texts to a large volume of members on a recurring basis using approved messaging patterns and base templates
* Personalize messages just enough so they feel human, relevant, and timely rather than copied and pasted
* Review recent message history before sending outreach so members are not receiving the exact same style of message repeatedly
* Notice small details about members such as where they traveled recently, where they may want to go next, or what stage they are at in the travel planning process, and use those details to choose the best variation of a message
* Work through a large number of member conversations in a short window while staying accurate, efficient, and detail\-oriented

**Member Familiarity and Judgment**

* Read member conversations regularly to build familiarity with the client base and improve judgment over time
* Learn the company well enough to understand what kind of outreach feels natural for different members and situations
* Follow messaging guidance and training while still making smart small adjustments when needed
* Escalate unusual, high\-stakes, or unclear situations rather than guessing


What You Bring

* Excellent written English with a strong feel for natural US iMessage\-style texting language — messages must sound like a real person texting, not scripted customer support
* Fast worker who can move through a high volume of conversations efficiently without becoming careless
* Comfortable doing repetitive communication work at pace without losing quality or attention to detail
* Strong memory for prior messages, member context, and small differences between conversations
* Able to infer which version of a message makes the most sense based on context rather than needing every line scripted in advance
* Reliable, organized, and consistent with a strong sense of when to ask questions versus when to act
* Available approximately 6:00 AM to 2:00 PM US time on a consistent basis


Nice to Have

* Prior experience in customer communication, outreach, texting\-based support, inbox management, or similar high\-volume communication work
* Familiarity with travel, membership, or subscription\-based businesses
* Experience personalizing outreach at scale across a large contact base


How to Apply


Please include:

* Your **updated resume**
* A **short Loom video (1 to 2 minutes)** introducing yourself, describing your experience with high\-volume written communication or outreach work, and explaining how you stay accurate and detail\-oriented when working through repetitive tasks quickly

**Only candidates who submit a Loom video will be moved to the next step of the hiring process.**


If you take pride in getting details right, can move fast without cutting corners, and want to be the person who makes a large member base feel personally cared for at scale, this role gives you the consistency and the direct impact to do your best work.

**Application Process Overview**


Our comprehensive selection process ensures we find the right fit for both you and our clients:

* **Initial Application** \- Submit your application and complete our prequalifying questions
* **Video Introduction** \- Record an video introduction to showcase your communication skills and work experience
* **Role\-Specific Assessment** \- Complete a homework assignment tailored to the position (if applicable)
* **Recruitment Interview** \- Initial screening with our talent team
* **Executive Interview** \- Meet with senior leadership to discuss role alignment
* **Client Interview** \- Final interview with the client team you'd be supporting
* **Background \& Reference Check** \- Professional reference verification
* **Job Offer** \- Successful candidates receive a formal offer to join the team


Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.

Virtual Assistant (Outreach and Engagement) (BBS823)

SCHEDULING \& OPERATIONS COORDINATOR
   

  

 Remote
   

  

 Are you exceptionally organised, tech\-savvy and always looking for a smarter, more efficient way of doing things?
   

  

 A growing finance and automation\-focused business is looking for a highly capable Scheduling \& Operations Coordinator to keep calendars, workloads, deadlines and follow\-ups running smoothly.
   

  

 This is initially a half\-day, remote position, with occasional meetings at the Hillcrest office, and offers the opportunity to grow as the business expands.
   

  

**Key Responsibilities**
* Manage calendars, appointments, scheduling and follow\-ups.
* Coordinate incoming workloads and ensure tasks are appropriately prioritised.
* Track team deadlines and confidently follow up to ensure deliverables stay on schedule.
* Maintain clear dashboards and task\-tracking systems.
* Coordinate meeting actions and ensure nothing falls through the cracks.
* Assist with client communication and general operational administration.
* Use AI tools to improve productivity, drafting, summarising and workflow management.
* Identify inefficient processes and recommend continuous improvements and automation opportunities.
* Support basic numerical, financial and reporting\-related tasks.


**We're Looking For Someone Who Is**
* Exceptionally organised and process\-driven.
* Highly computer literate and comfortable learning new technology.
* Confident using AI as an everyday productivity tool.
* Experience with Claude AI would be a major advantage.
* Numerically strong; some accounting or finance exposure would be advantageous.
* Naturally focused on process improvement and continuous improvement.
* Confident enough to hold others accountable for deadlines and follow up when necessary.
* Able to prioritise and make decisions without requiring constant direction.
* An excellent written and verbal communicator.
* Curious, adaptable and genuinely committed to continuous learning.
* The underlying role is specifically designed for someone comfortable working across multiple communication channels, structured trackers and evolving technology rather than relying on inboxes or manual lists.


 Hours: Initially half\-day / part\-time, with potential to grow
   

  

 Location: Remote, with occasional meetings in Hillcrest, Durban
   

  

 Salary: Negotiable based on skills and experience
   

  

**To Apply**
 Send your CV with the subject line: "Scheduling and Ops Coordinator"
   

  

 Only shortlisted candidates will be contacted.

Scheduling and Operations Coordinator

**Position Overview** Peak Digital (Pty) Ltd is seeking a proactive, detail\-oriented Business Coordinator to support the Director and the wider leadership team. This is a fully remote role, ideal for a fresher or starter who is keen to gain real work experience while bringing some existing knowledge of marketing and finance to share within the team. The successful candidate will play a key part in keeping the agency's day\-to\-day operations, content pipeline, and client\-facing communications running smoothly.

**Key Responsibilities**

**Administrative \& Executive Support**

* Manage the Director's calendar, correspondence, and meeting preparation.
* Coordinate internal meetings (including the weekly leadership sync) and maintain action logs.
* Maintain Google Workspace files, folder structures, and SOP documentation.
* Draft, format, and proofread documents to Peak Digital's brand and document standards.

**Marketing \& Content Support**

* Assist with content production and scheduling for Peak Digital's social channels (including TikTok, Instagram, Facebook and LinkedIn).
* Support campaign coordination in Meta Business Suite, including basic performance tracking.
* Help maintain the CRM system: logging leads, updating pipeline stages, and flagging follow\-ups.
* Assist with Canva design requests for social posts, proposals, and internal materials.

**Finance \& Administration Support**

* Assist with basic invoicing, expense tracking, and reconciling records against the CFO management pack.
* Support preparation of simple financial summaries and KPI tracking sheets for leadership review.
* Help monitor variable\-pay KPI tracking inputs used in the team's profit\-share and payout calculations.
* Liaise with the Director on basic bookkeeping housekeeping (filing, document collation, and record\-keeping).

**Requirements**

**Essential**

* Working knowledge of marketing fundamentals, with something to contribute and share within the team.
* Working knowledge of finance/administrative fundamentals, with something to contribute and share within the team.
* Strong written and verbal communication skills.
* A fresher or starter mindset — keen to gain work experience, willing to learn, and open to growing with the company.
* Highly organised, deadline\-driven, serious about the role, and comfortable managing multiple small workstreams at once.
* Own laptop and reliable internet connection.
* Willing to work occasional overtime when required.

**Advantageous**

* Prior experience as a PA, virtual assistant, or in a small\-business/agency environment.
* Exposure to bookkeeping or junior accounting functions.
* Interest or experience in digital marketing or content creation.

**Working Arrangement** This role is hybrid. It begins as a part\-time position (8–10 hours per week) for a three\-month probation period, which is unpaid. From month 4 onwards, subject to satisfactory performance and the company's financial position at that time, the role is intended to transition to full\-time with a fixed salary in the region of R14,000 – R18,000 per month, aligned to market rate and the candidate's demonstrated contribution.

*Where business conditions do not yet support a full\-time transition at month 4, the part\-time arrangement may be extended on the same terms until conditions allow. A new contract will be issued to reflect the agreed terms at the point of transition.* 

The candidate must supply their own laptop and have a reliable internet connection.

**Reporting Line** This role reports directly to the Founder \& Director, with day\-to\-day coordination alongside the Associate Director on marketing deliverables.

Pay: R14 000,00 \- R18 000,00 per month

Work Location: Hybrid remote in Durban, KwaZulu\-Natal

Business Coordinator

Virtual Assistant (Real Estate \& Property Operations)
   

  

 Employment Type: Part\-time, Independent Contractor
   

  

 Work Model: Remote
   

  

 Work Hours: US Business Hours alignment
   

  

 Territory Focus: United States
   

  

 Role Summary
   

  

 We are seeking a versatile, detail\-oriented Virtual Assistant to join our real estate investment operations team. Operating across residential investment strategies including property acquisitions, fix\-and\-flips, and long\-term portfolio growth, our business relies on seamless execution and consistent communication.
   

  

 This role is designed to streamline day\-to\-day operations by managing repetitive administrative tasks, handling inbox traffic, coordinating property project logistics, and providing light multimedia support. Operating as a trusted remote assistant, you will help manage contractor schedules, track material orders, follow up on real estate leads, and keep daily operations running smoothly.
   

  

 Key Responsibilities
   

  

* Administrative \& Inbox Management: Monitor, filter, and respond to routine email correspondence, resolving repetitive administrative inquiries to free up executive bandwidth.
* Real Estate Outreach \& Lead Follow\-Up: Conduct regular follow\-ups with prospective contacts, support buyer/seller communication, and assist with issuing property offers to maintain pipeline momentum.
* Contractor \& Project Coordination: Remotely monitor project camera feeds, track contractor attendance, manage scheduling, and verify that job\-site timelines are consistently met.
* Vendor \& Supply Logistics: Oversee advance procurement processes (e.g., ordering windows and renovation supplies 4 weeks prior to installation) and coordinate timely contractor and vendor payments.
* Presentation \& Media Support: Prepare polished presentation decks in PowerPoint, assist with basic video editing in CapCut, and brainstorm content ideas for social media channels.


**Required Skills \& Qualifications**
* Real Estate Industry Familiarity: Prior experience supporting real estate investors, property management, or residential construction/renovation operations.
* Software \& Tool Proficiency: Proficient with presentation software (Microsoft PowerPoint) and basic video editing applications (CapCut), alongside standard email/calendar management platforms.
* Communication Mastery: Excellent written and verbal English communication skills, with professional phone etiquette for outreach calls and client/contractor interactions.
* Proactive Logistics \& Organization: Exceptional organizational abilities, capable of tracking project schedules, ordering materials well in advance, and prioritizing daily administrative tasks independently.
* Technical Readiness: Professional home office setup equipped with a high\-speed, stable internet connection, a quiet environment for calls, and reliable computer hardware.


 Success Metrics (KPIs)
   

  

* Administrative Turnaround Time: Timely processing and resolution of daily inbox communications and administrative requests.
* Project \& Supply Lead Time: Zero project delays caused by late vendor orders or unmonitored contractor schedules.
* Lead Follow\-Up Consistency: Maintaining steady, documented communication touches with real estate leads and external partners.
* Presentation \& Asset Quality: Delivering accurate, well\-formatted presentation decks and media clips with minimal oversight required.

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