Browse live call centre jobs in Pinetown, KwaZulu-Natal. Salaries, top employers and how to apply. Updated regularly.

We are looking for a technically skilled, customer\-focused Technical Support Consultant to join our 24\-hour contact centre. You will be the first point of contact for customers experiencing technical issues, resolving queries by phone, email and chat, and escalating complex problems to second\-line support. This role suits someone who enjoys solving problems, stays calm under pressure, and takes pride in getting customers back up and running quickly.

**Shift Work Requirement**  
This position operates within a 24/7 contact centre. Applicants must be available to work a rotating shift roster, including night shifts, weekends and public holidays (evening, weekend and public holiday shifts will be remote work).

**Key Responsibilities**

* Log, prioritise and resolve incoming support requests via phone, email and chat within agreed service levels (SLAs)
* Diagnose and troubleshoot hardware, software, network connectivity and mobile/cellular device issues
* Provide first\-line support for user accounts, password resets, email and Microsoft 365 queries
* Accurately record all interactions, troubleshooting steps and resolutions in the ticketing system
* Escalate unresolved incidents to second\-line or specialist teams with complete, clear information
* Follow up with customers to confirm resolution and satisfaction
* Contribute to the knowledge base by documenting recurring issues and solutions
* Meet individual targets for call handling, first\-call resolution and customer satisfaction
* Complete accurate shift handover notes for the incoming team

**Minimum Requirements**

* **Education:** Matric (Minimum), tertiary qualification will be advantageous (preference will be given to more qualified candidates)
* **Experience:** Minimum 2 years’ proven experience in support, help desk or service desk role or technical sales.
* **Systems experience (demonstrable track record):**
* Windows operating systems and Microsoft 365 (Outlook, Teams, OneDrive)
* Active Directory / Entra ID user and account administration
* Ticketing or ITSM platforms (e.g. ServiceNow, Jira Service Management, Freshdesk, Zendesk)
* Basic networking (TCP/IP, DNS, DHCP, Wi\-Fi, VPN troubleshooting)
* Mobile devices and cellular products (Android, iOS, SIM/APN configuration)
* Remote support tools (e.g. TeamViewer, AnyDesk, Quick Assist)
* Fast, accurate typing and strong written and verbal English communication

**Personal Attributes**

* Patient, empathetic and customer\-focused
* Logical problem\-solver who works well under pressure
* Able to work independently on night shifts and as part of a team
* Reliable, punctual and well\-organised
* Eager to learn and adapt to new systems and technologies

Pay: R8 500,00 \- R15 000,00 per month

Education:

* High School (matric) (Preferred)

Work Location: Hybrid remote in Johannesburg, Gauteng

Technical Support Consultant (Help Desk), 24-Hour Contact Centre

DEBT COLLECTIONS AGENT

Location: 43 Wierda Road, Sandton

Working Hours: Monday to Friday, 08:00–16:00

We are looking for a self\-motivated, professional, and target\-driven Debt Collections Agent to join our team.

Minimum Requirements:

At least 3 years experience in a debt collections call centre environment.

Previous Municipal Debt collection experience will be advantageous

Excellent communication and negotiation skills.

Good telephone etiquette and customer service skills.

Ability to negotiate Settlements and payment arrangements and follow up on outstanding accounts.

Strong problem\-solving skills and attention to detail.

Ability to work under pressure and meet collection targets.

Key Responsibilities:

Contact customers regarding outstanding accounts.

Negotiate payment arrangements and secure payment commitments.

Follow up on promised payments.

Achieve monthly collection targets.

Maintain accurate records of calls and account activities.

Handle customer queries professionally.

Salary: Market Related

How to Apply:

Interested candidates who meet the above requirements are invited to submit their updated CVs to:

Email:precious@alphacollections.co.za

Work Location: 43 Wierda Road, Sandton

Only shortlisted candidates will be contacted.

If you have the required experience and are ready to join a target\-driven team, we encourage you to apply!

Pay: R5 500,00 \- R16 750,00 per month

Work Location: In person

Debt Collections Agent

About The Role Blacksmith Agency is hiring Sales Development Representatives across South Africa who are hungry to open doors and drive pipeline. As Call Center Agent at Blacksmith, you own the top of the funnel: researching, sourcing and booking meetings with qualified decision makers, and creating the first impression of Blacksmith Agency for potential clients. Blacksmith Agency Sales Full time Remote (South Africa) About The Role Blacksmith Agency is hiring Sales Development Representatives …

Call Center Agent (Remote, Benoni)

About The Role Blacksmith Agency is hiring Sales Development Representatives across South Africa who are hungry to open doors and drive pipeline. As Call Centre Agent at Blacksmith, you own the top of the funnel: researching, sourcing and booking meetings with qualified decision makers, and creating the first impression of Blacksmith Agency for potential clients. Blacksmith Agency Sales Full time Remote (South Africa) About The Role Blacksmith Agency is hiring Sales Development Representatives …

Call Centre Agent (Remote, Ballito)

Purpose of the Job: Reporting to the Manager: Customer Centre, the successful incumbent is responsible for  
supervising the call centre, providing support on the escalated queries and complaints of clients who need to  
lodge claims or follow\-up on the progress of a claim. The incumbent will be responsible for the efficient running  
of the call centre unit by supervising and providing effective end\-to\-end call centre service to claimants on company  
processes.

**Qualifications and Experience**

* Bachelor’s Degree/ Advanced Diploma in a Communications or Marketing or Customer Care related qualification.
* A call centre qualification will be advantageous
* Relevant 5 years’ experience in a Call Centre\-related environment of which 2 years must be on a supervisory level.

**Technical and Behavioral Competencies Required**

* Planning, organising and coordinating.
* Personal mastery.
* Judgment and decision making.
* Ethics and values.
* Client service orientation.
* Ability to unpack Policies and Standard Operating Procedures and advise on processes.
* Proficient with PowerPoint, Excel, word, PowerPoint and MS project
* Strong understanding of operations.
* Comfortable working with customers.
* Knowledge of customer relationship management.
* Understanding of data entering.
* Customer service knowledge.
* Ability to identify training and coaching gaps.

**KEY PERFOMANCES AREA**

**Customer Experience**

* Analyse call volume, keep manager informed of call volume changes, and recommend optimal required staff or if change of process will assist in meeting Service Level Agreements.
* Ensure all calls are answered in a timely manner.
* Ensure the safety of staff and the general public through fast and efficient emergency handling.
* Coordinate and monitor system operations done by the control centre to equip front office staff with correct information to customers.
* Recommend gadgets to enhance job performance at the call center.
* Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times.
* Ensure the effective and efficient running of the Call Centre.
* Ensure adherence to the time allocated for customer service operations.

**Handle Queries on Resolution of Claims and Process**

* Monitor adherence of the quality assurance processes.
* Assist with escalated customer queries and complaints resolution.
* Provide accurate information on claim status.
* Advise on company processes for lodging a claim and applicable documents.
* Provide information and guidance to claimants and attorneys on termination of mandate process.
* Provide guidance in accordance with company Acts and regulations.

**Reporting**

* Contribute to the preparation and submission of Regulation reports.
* Aid in the development of functional reporting systems, for management, project or performance reporting.
* Preparation and analysis of the post call survey report.

**Stakeholder Management**

* Aid in proactive and progressive relationships with key stakeholders.
* Deal with inquiries and requests for information from both internal and external stakeholders.
* Aid in the maintenance of relationships with, service providers or procurement teams and ensure that all
* relevant procured items are invoiced and paid on time.

**People Management**

* Ensure that good employee’s relations are maintained.
* Provide ongoing support and coaching for employees.
* Ensure that all employees have entered into performance contracts/agreements within the unit.
* Conduct periodic employee’s performance reviews and assessments.
* Develop budgets for the department.

**For job related queries contact Mzwandile at 083 805 1591**

Pay: Up to R668 708,00 per year

Work Location: In person

Team Leader: Customer Call Centre

Are you confident, energetic, and passionate about sales? Debt\-Fit South Africa is looking for motivated individuals to join our team!

Pay: R4 500,00 \- R5 000,00 per month

Work Location: In person

Call Center Agents

About the Role We are looking for a customer-focused and professional Call Centre Agent to join our growing healthcare team. You will be the first point of contact for clients, assisting with appointment scheduling, handling enquiries, updating client records, and ensuring a positive customer experience. The ideal candidate has previous call centre experience, excellent English communication skills, a professional telephone manner, and the ability to work efficiently in a fast-paced environment…

Call Centre Agent

**Customer Care Manager**
Watu South Africa \| Customer Care

**Location:** Johannesburg  

**Employment type:** Permanent, full\-time  

**Reports to:** Head of Growth  

**Salary:** To be confirmed  

**Probation period:** 3 months  

**Closing date:** Friday, 27 October 2026  

**About the job**
-----------------


At Watu, we empower entrepreneurs. Watu is a mission\-driven, customer\-centric company that believes everyone who wants to become an entrepreneur deserves the opportunity to start, grow and achieve their goals. We provide asset financing for mobility assets, phones to ambitious people who believe that, with the right tools, they can build their businesses, support their families and improve their lives.**What you will do**
--------------------

* Help shape customer care strategies that support Watu's overall goals, and identify opportunities to grow and improve the contact centre.
* Lead, mentor and develop a team of customer care supervisors and agents across voice and digital channels, so they are motivated, skilled and aligned with the company's objectives.
* Oversee the day\-to\-day operations of the contact centre, ensuring efficient and effective handling of customer enquiries and issues.
* Implement best practices to improve response times, reduce call handling times and raise customer satisfaction.
* Evaluate gaps in processes and champion improvements by developing practical solutions for our tools and processes.
* Reinforce a positive performance culture by monitoring KPIs and metrics, holding regular performance reviews, giving constructive feedback and putting improvement plans in place.
* Generate and analyse contact\-centre performance reports, use the insights to make decisions and drive improvement, and report progress to senior management.
* Work closely with other departments to identify customer pain points and ensure a seamless experience across all channels, including voice, chat, email and social media.
* Act as the escalation point for complex or high\-priority customer issues, and develop crisis plans for unexpected situations.
* Keep up to date with trends in customer experience and recommend new approaches where they add value.
* Work with the Watu South Africa leadership team to protect and advance the company's interests, and to deliver excellent customer service and the operational targets set for the contact centre.

**What we are looking for**
---------------------------

* Passion for Watu's mission to empower entrepreneurs.
* Two to five years of proven experience in a customer service role, including supervisory or management responsibilities, and a strong understanding of contact\-centre operations.
* Self\-motivated, with high energy, the ability to prioritise, meet deadlines and adapt in fast\-paced, dynamic environments.
* Strong leadership skills, with a track record of driving performance, shaping culture and developing people.
* Excellent communication skills and the ability to build rapport and work with a diverse team.
* Excellent interpersonal skills and a team spirit. You go the extra mile and help others reach shared goals.
* Clear leadership: you set a clear vision, inspire your team to deliver it, and are willing to lead by example on the front line when needed.
* Strong management skills: you plan, organise and control departmental activities and make sound decisions under pressure.
* Sound financial judgement, including managing a departmental budget and being accountable for the costs and outcomes it funds.
* Ethical and professional conduct. Successful background checks will be required, carried out with the candidate's consent and in line with POPIA.

**Working conditions**
----------------------


Office\-based in Johannesburg, with flexibility to adapt to peak periods and an occasional need to work outside normal hours.  




D9qta904ds

Customer Care Manager

**Company Description**
 WNS, part of Capgemini, is an Agentic AI\-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence \- WNS’ core differentiator \- with AI\-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human\-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
   

  

**Job Description**
 Step into a vibrant, fast\-paced role where every day brings something new and every conversation is an opportunity to make a difference.
   

  

 Be right at the heart of the action, connecting with customers, understanding their situations, and helping them get back on track with confidence. You’ll turn tricky conversations into positive outcomes, proving that great service and great solutions go hand in hand.
   

  

 As the go\-to problem solver, you’ll handle inbound and outbound calls like a pro, combining empathy, energy, and sharp thinking to turn questions into clear plans and challenges into wins. If you love people, thrive under pressure and enjoy celebrating small victories every day, this role is calling your name.
   

  

**What You’ll Be Doing:**
* Proactively engage with customers via telephone and written communication to support effective collections and deliver positive outcomes.
* Work to clearly defined quality standards and timelines, ensuring all activities are completed accurately and efficiently.
* Take ownership of customer complaints, resolving concerns professionally while maintaining full compliance with regulatory and company requirements.
* Collaborate with internal teams and external stakeholders, building strong relationships to support successful debt recovery and customer solutions.
* Handle both customer and internal queries within agreed service level agreements (SLAs), helping to reduce outstanding balances and improve customer experience.
* Maintain accurate and up\-to\-date customer information across systems, identifying any gaps and proactively gathering the necessary details to progress accounts.
* Confidently manage outbound calls to customers, as well as inbound enquiries, delivering a consistent, solution\-focused service.
* Ensure all customer interactions are recorded to the highest standard, supporting seamless service delivery and compliance.


**What You Bring to the Role:**
* A passion for excellent customer service and creating positive customer experiences.
* Strong communication skills, with the ability to actively listen, empathize, and respond effectively.
* Solid numerical and analytical abilities to confidently assist with billing\-related queries.
* Exceptional multitasking skills, including efficient typing and system navigation to address customer needs in real\-time.
* Previous customer service or call centre experience in a collections environment is a must.


 If you thrive in a fast\-paced environment and love helping people while solving meaningful problems, this role is the perfect fit.
   

  

**What Makes the Role Exciting:**
* Career growth opportunities
* Training and development support
* Exposure to international clients \& systems
* Fast\-paced, fun team culture


**Qualifications**
**Minimum Requirements:**
* Grade 12 / Matric certificate
* At least 1 year of experience in a contact centre environment, or 12 months customer service experience (preferably within the insurance industry)
* International contact centre experience will be advantageous
* Strong command of written and spoken English is essential
* Must have a clear credit and criminal record


**Additional Information**
* Enjoy a dynamic schedule with rotational shifts from Monday to Sunday
* Be part of a team that keeps things running, even on South African public holidays
* Our operating sites are based in Century City, Observatory and Claremont

Call Centre Agent (Senior Associate) - Collections

Retentions Agent – Join Our Growing Team
 



  





 We are looking for a confident, customer\-focused and driven Retention Agent to join our team in Century City.
 



  





 If you enjoy building relationships, solving problems, and working in a fast\-paced, target\-driven environment — this role is for you.
 



  





 Role Overview
 



  





 As a Retention Agent, you will play a key role in engaging with existing clients, resolving concerns, and helping customers continue to see value in our services. You’ll be at the heart of reducing churn and strengthening long\-term client relationships.
 



  





 What You’ll Do
 



  





 \- Engage with clients to understand concerns and cancellation reasons.
 



 \- Offer tailored solutions and incentives to retain customers.
 



 \- Handle queries and complaints professionally and efficiently.
 



 \- Maintain accurate CRM records of all interactions.
 



 \- Identify trends and contribute to improving retention strategies.
 



 \- Work towards and exceed retention targets.
 



 \- Collaborate with internal teams to ensure a seamless customer experience.
 



  





 What We’re Looking For
 



  





 \- Matric / Grade 12 (essential).
 



 \- 2\-3 years’ experience in customer service, call centre or retention roles (BPO/financial services preferred).
 



 \- Strong communication, negotiation and interpersonal skills
 



 \- Ability to handle difficult conversations with professionalism
 



 \- CRM and Microsoft Office experience
 



 \- Target\-driven, resilient and results\-focused mindset
 



  





 What We Offer:
 



  





 Salary: R15 000\.00 per month.
 



 Performance\-based incentives.
 



 Career growth opportunities.
 



 Supportive and collaborative team culture.
 



 Exposure to the BPO and financial services industry.
 



 Location: Century City, Cape Town
 



  





 Work Hours: 15:00 – 02:00/ Rotational.
 



  





 Job Type: Full\-time \| In\-person
 



  





 If you’re ready to build a career in a dynamic, people\-focused environment we’d love to hear from you.

Retentions Agent

The Inbound Operations Manager is responsible for the overall performance of the Receiving, Returns and Machine Operations (MACOPS) within the Centurion Distribution Centre. The role ensures that stock is received, processed and made available to the distribution network accurately, efficiently and on time, supporting on time in full product availability and store service levels.
 



  





 The role provides leadership across all inbound functions, ensuring resources, processes and teams work together effectively to achieve operational, financial, safety and service targets. It is accountable for workforce planning, cost control, supplier and labour broker management, asset protection, compliance and continuous improvement.
 



  





 The role therefore exists to provide an end\-to\-end leadership of inbound operations, ensuring efficient inventory flow, effective use of resources and the achievement of business objectives.
 



  





**Job Objectives:** 



* To lead and manage the Receiving, Returns and MACOPS functions to facilitate the accurate and timely flow of inventory throughout the Distribution Centre.
* To achieve operational and financial targets through effective resource allocation, productivity management and cost control.
* To develop high\-performing talent through effective leadership, capability building and employee relations practices.
* To maintain inventory accuracy, operational efficiency and service levels in support of business and store requirements.
* To manage relationships with suppliers, labour brokers, service providers and internal stakeholders to support operational performance.
* To uphold health and safety standards, company policies, standard operating procedures and legislative requirements.
* To safeguard and optimise company assets and operational resources through appropriate controls and accountability measures.
* To identify and implement operational improvements that enhance productivity, efficiency and service delivery.



  





**Experience:** 



* Essential: 5 years’ experience in logistics at middle management level, managing stakeholders (labour brokers, transporters, vendors, etc)
* 3\-5 inbound/outbound management distribution centre/retail experience
* 3 Financial Management/Cost control
* 5 People management business and management principles
* 5 experiences in customer service



  





**Knowledge:** 



* Conceptualizing solutions for Business demand
* Technical and system knowledge supply chain/logistics applications and processes
* Experience in implementing and managing complex picking systems and supporting such systems.
* Health and safety



  





**Skills:** 



* Verbal and written communication skills
* Computer Literacy
* SAP
* Ability to work with business stakeholders and translate requirements into achievable process/IT solutions.
* Ability to conceptualize and lead the design and implementation of complex systems.
* Ability to solve complex business \& technical problems.
* Has strong capability in change management communication.
* Ability to work on multiple projects at once and competing priorities.



  





**Competencies:** 



* Project management and methodologies
* Asset Management and Maintenance
* Leading technical deliverables and implementation
* Deciding and Initiating Action
* Leading and Supervising
* Delivering Results and Meeting Customer Expectations
* Relating and Networking
* Planning and Organizing



**Desirable:** 



* Working with People
* Adapting and Responding to Change
* Coping with Pressures and Setbacks
* Achieving Personal Work Goals and Objectives
* Business and management principles

Inbound Operations Manager

Are you looking for a career within a well-known and exciting company? Due to expansion, we now have several vacancies available in one of our biggest offices based in Umhlanga, Durban. We are seeking enthusiastic, energetic and experienced call centre agents to join our incredible team. You will need to be determined to succeed as you progress through the stages of our business into a leadership position. This role will give you the opportunity to develop and maintain a long and successful car…

Job Summary:

We are seeking a highly motivated and customer\-focused Call Centre Agent to join our team. As a Call Centre Agent, you will be responsible for handling inbound and outbound customer calls, providing excellent customer service, resolving customer complaints, and meeting sales targets.

Key Responsibilities:

1\. Customer Service: Respond to customer inquiries, complaints, and feedback via phone, email, or chat.

2\. Sales: Meet sales targets by promoting products or services to customers.

3\. Issue Resolution: Resolve customer complaints and issues in a timely and professional manner.

4\. Performance Metrics: Meet performance metrics such as call handling time, first call resolution, and customer satisfaction.

Requirements:

1\. Excellent Communication Skills: Strong verbal and written communication skills.

2\. Customer Service Skills: Ability to provide excellent customer service and handle customer complaints.

3\. Sales Skills: Ability to meet sales targets and promote products or services.

4\. Problem\-Solving Skills: Ability to resolve customer complaints and issues.

Job Types: Full\-time, Permanent

Pay: R500,00 \- R1 000,00 per month

Work Location: In person

call center agent

Minimum Requirements Matric certificate. Must be a South African citizen. Minimum of 9 months' customer service or call centre experience. Clear credit record. Clear criminal record. Computer literate. Excellent verbal and written communication skills. Ability to work rotational shifts. Salary and Benefits Basic salary of R7,500 per month. Medical Aid. Pension. Performance-based incentives. Free one-way transport within a 35km radius. Working Hours The successful candidates will be required to …

Call Centre Agents - UK

Purpose of the Role To wow our customers at every interaction by delivering exceptional, needs-based product sales over the phone. As a Call Centre Sales Agent, you will be the first touchpoint for potential clients, building trust quickly, identifying needs, and matching customers with the right Dis-Chem Life products. Your goal is to create a professional, seamless, and customer-first sales experience that drives revenue, builds loyalty, and positions Dis-Chem Life as a trusted, high-integrit…

Call Centre Agent Mass Market

**Overall Purpose of the Job:** To effectively manage a level 1 Inbound team in the CCC (Customer Contact Centre).


This would include ensuring effective Client Communications, Client service, and administration. Daily management of level 1 inbound team to achieve overall company objectives, through excellent customer service. To ensure that all staff members provide a superior customer service to internal and external customers via all contact channels and all media.

**Minimum Qualifications and Experience:**

* Grade 12/Matric or relevant qualification
* Customer Service supervisory experience in a Call Centre environment would be advantageous
* Computer literacy essential (MS Officce suite, MS Word, Excel, Outlook, Powerpoint, Listener)
* Tertiary qualifications are an advantage
* Code 08 Drivers Licence

**Main Duties:**

* You will be required to work weekends and public holidays in line with business work requirements.
* Manage the Customer Service Level of Incoming calls, workloads and queues
* Manage call\-back times and abandonment rate and staff adherence and ensure a full staff compliment, resource planning and allocation of agents in line with business requirements and updating of attendance registers.
* Manage the Absenteeism and vacancy rate in your team as well as Staff turnover rate in your team
* Ensure that team members are logged in to FADT systems on time and for full shift duration
* Ensure team members adherence to schedule and availability to serve, call durations, wrap up times etc.
* Ensure that team members note details of all customer interactions on applicable systems
* Ensure that team members are delivering solutions to client issues and concerns via all contact channels and all media according to quality standards, and ensure your agents are driven to go the extra mile for all Customer's Internal and external
* Manage all client communication channels and ensure excellent customer service levels, as and when required (Email, website chats, Whatsapp communication, CRM chats etc)
* Manage the number of cancellations in line with managing client attrition within your team
* Ensure compliance monthly with all SOP procedures and scripts
* Ensure all internal and external reporting requirements for the team (all daily, weekly, and monthly) is met
* Attend meetings when required and present reporting when needed in meetings
* Deal with client complaints, enquiries, and queries. Receive complaints and calls where customer want to speak to the Supervisor/ Manager. Take ownership ensuring resolution and follow up with customers
* Ensure all escalation processes are followed according to agreed procedures
* Ensure that all staff are trained to required standards and that continuous training takes place, as well as Monitoring /Coaching/Assisting staff. This would include one\-on\-one coaching. Manage staff welfare.
* Ensure to enforce strict discipline and house rules
* Ensure a Culture of Accountability and communicating with Respect within your team
* Do merit assessment for staff doing exceptional work, getting compliments, and going above and beyond
* Interviewing potential candidates for employment
* Work with peers to implement best practices at all times
* Drive new products for the business via the team, for example\- secure products and Fidelity Insure.
* Achieve QA (quality assurance) KPIs and SLA within your team.
* Ensure staff members stay abreast of all changes and additions to knowledge base
* Ad\-hoc responsibilities from time to time in line with business requirements, KPI’s, changes and objectives.
* Including but not limited to, Revenue generating projects

**Behavioural Competencies:**

* Ethical Practice
* Leadership \& Navigation
* Business Acumen
* Relationship Management
* Consultation
* Critical Evaluation
* Administrative
* Advanced communication
* Decision making
* Professionalism
* Driven and Passionate
* Change management
* Interpersonal skills
* Computer literate
* Numerate
* Analytical

Level 1 Customer Service Supervisor

**Job Purpose Summary:**  

This position will be responsible for overseeing the outbound logistics silo and reverse logistics silo for the department. Ensuring a customer experience of high standard for both internal and external customers.  

  

Key Duties and Responsibilities: **Outbound Duties**

* Daily check on all orders processed and invoiced.
* Timeous despatching and delivery of all orders placed for delivery in line with our customer delivery policy.
* Takealot and Amazon delivery and collection portal bookings.
* Timeous reporting on unprocessed orders to the Sales Department.
* Daily tracking and solving of problem parcels with courier partners.
* Timeous updating of problem parcels and corrective action to Sales Department
* Action and track the return of cancelled orders already despatched for delivery and failed delivery parcels
* Correctness and adherence to procedure checks on orders prepared.
* Attend to and solve customer queries and complaints professionally and timeously.
* Ensure all the applicable and required PODs for collection and deliveries are received and uploaded in Acumatica
* Obtain export estimates and arrange shipments accordingly.
* Complete relevant documents for export.
* Upload relevant exporting documents against invoice in Acumatica


**Other and Administrative Duties**

* Responsible for courier and delivery partner selection, evaluation, and relationships
* Daily filing of invoices and picking lists
* Assist Debtors Department with pod queries and make sure all are uploaded in Acumatica
* Monthly courier and truck rental expense report
* On time month end deadlines and monthly report
* Maintain a schedule for the planned motor vehicle services and maintenance including cleanliness of vehicles
* Action driver offences within a month from receiving and clear senior managers name on which fines are accordingly.
* Assist with department stock takes quarterly, half year and year end if required if needed.
* Assist with duties of the Warehouse Supervisor when on leave \> Demo stock and Credit Notes processing and transfers

Yearly budget input and recommendations for the next year’s budget  
* 

**HR**

* Supervise collection room, pickers/packers and driver.
* Observe and report staff movements, leave and activities to the line manager.
* Make recommendations of review and update of Job Descriptions.
* KPI reviews in conjunction with Line Manager
* Hold regular team meetings and give constructive and motivating feedback to staff
* Ensure the team receives continuous and correct training.
* Ensure that all training records are completed, up to date and filed with HR.
* Keep up to date with inter\-departmental process \& procedural changes. Inform reporting line thereof.
* Adhere and enforce compliance with department and company policies and procedures and act against misconduct in line with the disciplinary code of conduct and in conjunction with the line manager


**General**

* Ensure workplace health, safety, and security requirements in respect of the work areas and stock are met
* Evaluate and recommend changes in work methods and procedures to increase productivity of the department
* Ensure that the work areas are clean and maintained in an organized manner.
* Maintain updated Notice Boards and literature in the Collection Room

Logistic Outbound Supervisor

**About Feathercom**

Feathercom Retail Partners is one of South Africa's leading Telkom authorised dealers, operating 40 retail branches and kiosks across the Western Cape. We are a fast\-paced, sales\-driven business passionate about connecting customers with the right products and services. Our call centre team plays a critical role in customer retention, social media engagement, and new business acquisition — and we're looking for the right person to lead it.

**The Opportunity**

We are looking for an experienced and driven Customer Experience (CX) Manager to take full ownership of our call centre operations. This is a hands\-on leadership role — you'll be managing a team of call centre agents, driving sales targets, overseeing social media customer engagement, and ensuring that every customer interaction reflects the Feathercom and Telkom brand standards.

If you thrive in a high\-energy sales environment, love developing people, and have a track record of turning a good team into a great one — we want to hear from you.

**What You'll Be Doing**

* Leading the daily operations of a call centre team — from morning briefings to performance coaching and target reviews
* Monitoring and driving sales conversion across inbound and outbound call centre activity
* Managing social media customer engagement — responding to enquiries, distributing leads, and resolving complaints across digital platforms
* Supporting customer retention through targeted initiatives aimed at reducing churn and improving the overall customer experience
* Ensuring full compliance with Telkom and Feathercom policies, FICA requirements, and internal procedures
* Producing accurate operational reports for senior management, including customer base health, mobile renewal, and fibre performance
* Managing stock processes including stock takes, IBT coordination, and variance reporting
* Building and maintaining strong relationships with internal departments and external stakeholders

**What We're Looking For**

**Minimum requirements:**

* Grade 12 / Matric (essential)
* 2–3 years' experience managing a call centre team in a sales environment
* Demonstrated ability to drive sales targets through a team
* Strong people management and coaching skills
* Experience with CRM systems (Zoho CRM advantageous)
* Comfortable managing social media channels and digital customer engagement
* Excellent communication skills — written and verbal
* Ability to work under pressure and manage multiple priorities simultaneously

**Advantageous:**

* Experience in the telecoms or retail sector
* Familiarity with Telkom products and services
* Experience with TikTok content management or social media marketing
* Knowledge of FICA compliance requirements in a sales environment
* A relevant post\-matric qualification in business, management, or marketing

**What's In It For You**

* A competitive market\-related salary (discussed at interview based on experience)
* Performance\-based commission and incentive opportunities
* A dynamic, fast\-growing business with real opportunities for career growth
* Exposure to one of South Africa's biggest telecoms brands — Telkom
* A collaborative, people\-first culture led by an experienced management team
* Access to continuous product and skills training through Telkom and Feathercom programmes

**How to Apply**

Interested candidates are invited to apply via Indeed or submit their **CV** and a **brief cover letter** to:

* **hr@feathercom.co.za**
* Subject line: **CX Manager – \[Your Full Name]**
* Closing date: **12 October 2026**

*Please note: Only shortlisted candidates will be contacted. If you do not hear from us within 14 days of the closing date, please consider your application unsuccessful. Feathercom is an equal opportunity employer and appointments will be made in line with our Employment Equity Plan.*

Application Question(s):

* Do you have experience working on CRM systems?
* Are you comfortable managing social media channels and digital customer engagement?

Education:

* High School (matric) (Required)

Experience:

* Call centre management in sales: 3 years (Required)

Work Location: In person

CX Manager

We are looking for an experienced **Outbound Field Sales Team Leader** to lead, coach and motivate our sales team to achieve and exceed targets. The ideal candidate must have strong direct sales experience, proven leadership ability, KPI and pipeline management skills, and a passion for achieving results.

**Requirements:** 3\+ years sales experience, at least 1 year in a leadership/supervisory role, own reliable vehicle and valid driver’s license. Must be willing to work weekends and public holidays when required.

* Competitive earning potential.
* Commission\-driven incentives.
* Opportunity to grow within a developing luxury homeware sales environment.
* A performance\-focused team culture.
* Ongoing product and sales development.

you will need to come into the office once a week.

**If you are target\-driven, energetic and ready to lead a high\-performing sales team, apply now.**

Send your CV via WhatsApp: **084 998 9133**

Pay: R5 000,00 \- R7 000,00 per month

Work Location: On the road

Outbound field sales Team leader

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