Browse live call centre jobs in Sandton, Gauteng. Salaries, top employers and how to apply. Updated regularly.

**Job Title: Nespresso CRC B2B Outbound Agent****Location: Head Office****Company: Nestlé Nespresso****Qualifications: Completed Matric****Experience:** Minimum of 2 years’ relevant experience in customer service / sales environment, within High end/luxury/ premium or retail brands would be an added advantage.
**Closing date: 23rd September 2026** **Position Summary**  

The CRC Outbound Sales Agent will play a key role in driving B2B sales growth while delivering a world\-class customer experience. This role is responsible for generating new business opportunities, managing customer interactions, resolving customer requests with care and efficiency, and promoting Nespresso's products and services. The successful candidate will contribute to business performance through proactive sales activities, operational excellence, customer insights, and continuous improvement initiatives.  

**A day in the life of a Nespresso CRC B2B Outbound Agent.**At Nespresso, we believe that coffee is more than a beverage; it is an experience. As a global leader in premium coffee, we are committed to delivering exceptional products, services, and customer experiences.  

As a **CRC B2B Outbound Agent**, no two days are the same. You'll proactively connect with business customers, identify opportunities to grow our B2B portfolio, and build lasting relationships with both new and existing clients. You'll serve as a trusted advisor and brand ambassador, helping customers find the right Nespresso coffee solutions, products, and services to meet their needs.  

Your day will include driving outbound sales activities, handling customer interactions with care and efficiency, supporting contract and customer data management, and collaborating closely with internal teams to ensure a seamless customer experience. You'll use customer insights and business performance reporting to identify opportunities for improvement, contribute innovative ideas, and help shape the future of our B2B customer journey.  

Above all, you'll play a key role in delivering the premium service excellence that makes Nespresso a world\-class brand while contributing directly to our commercial success.  

**What will make you successful*** Completed Matric
* Excellent proficiency in English is essential.
* At least 2 years of experience in customer service, outbound sales or business development
* Proven experience in generating B2B sales within a luxury, premium, or customer\-centric brand environment.
* Demonstrated ability to achieve sales targets while maintaining exceptional customer service standards.
* Strong sales mindset with the ability to identify opportunities and convert them into business growth.
* Comfortable engaging with customers across multiple channels including – phone, email, live\-chat and social media.
* Exposure to digital customer engagement tools and CRM systems
* Excellent knowledge of Nespresso values, products, services, and operational procedures

  

***People are at the heart of our success – all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together***

CRC B2B Outbound Agent

**Oneplan Insurance** 




 Are you passionate about customer service and helping people through meaningful interactions every day?
 



  





**Oneplan Insuranc** 
 e is looking for professional, energetic, and customer\-focused
 **Customer Service Representatives** 
 to support our growing client base across:
 


* Health Insurance
* Gap Cover
* Pet Insurance



  





 This role is ideal for individuals who thrive in a fast\-paced service environment and enjoy assisting clients through multiple communication channels.
 



  





**About the Role** 




 The Customer Service Representative will provide day\-to\-day client support and service assistance across various communication channels, including:
 


* Inbound voice calls
* Inbound WhatsApp communication
* Inbound digital and email communication



  





 The role includes handling service\-related enquiries, assisting with policy administration, supporting basic claims capturing processes, and ensuring an exceptional customer experience.
 



**Key Responsibilities** 



* Handle inbound customer service enquiries professionally and efficiently
* Assist clients with:
* Policy enquiries
* General product information
* Policy amendments and updates
* Claims support and basic claims capturing
* Membership and dependant updates
* Escalation logging and follow\-ups
* Respond to inbound WhatsApp, email, and digital communication within service level agreements
* Ensure accurate capturing of customer information and interactions
* Deliver excellent customer service aligned with Treating Customers Fairly (TCF) principles
* Resolve client queries effectively while maintaining professionalism and empathy
* Work collaboratively with claims, underwriting, sales, and operational teams
* Maintain quality and compliance standards during all client interactions



**Minimum Requirements** 



* Matric / Grade 12
* Minimum 1–2 years’ experience in:
* Customer service
* Call centre support
* Insurance administration
* Medical aid or health insurance servicing
* Experience dealing with inbound customer queries
* Strong written and verbal communication skills
* Computer literacy and ability to work across multiple systems
* Experience in insurance, healthcare, or financial services advantageous
* Claims administration or claims capturing experience advantageous



 Skills \& Competencies
 


* Strong customer service orientation
* Excellent communication and listening skills
* Ability to manage difficult conversations professionally
* Strong attention to detail
* Good administrative and multitasking ability
* Ability to work under pressure in a fast\-paced environment
* Professional email and WhatsApp etiquette
* Problem\-solving and conflict\-resolution skills
* Team player with a positive attitude



  





**Why Join Oneplan?** 



* Opportunity to work within a growing and innovative insurance environment
* Exposure to multiple insurance product lines
* Supportive and team\-oriented culture
* Career growth and development opportunities
* Meaningful role focused on customer experience and service excellence

Customer Service Representative – Health, Gap & Pet Insurance

We are looking for enthusiastic and motivated Call Centre Agents to join our growing team in Durban. REQUIREMENTS Previous call centre / telesales experience advantageousExcellent telephone communication skillsConfident and professional mannerTarget-driven and motivatedGood English communication skillsAbility to work independently and as part of a teamComputer literateReliable and punctualSales experience will be an advantage YOUR RESPONSIBILITIES Make outbound calls to prospective clientsFollo…

Call Centre Agent

We looking for vibrant and passionate people to work in our Call Centre Sales environment.

Minimum requirements:

1\.Matric

2\.At least 1 year experience in Sales

3\.Ability perform under pressure

4\.Willing to earn Basic plus commission

5\. Working with targets

Pay: R5 308,01 \- R28 547,84 per month

Work Location: In person

Sales Agent

Business Unit: Discovery Life
Function: Call Center / Contact Center
Date: 11 Sept 2026  

**About Discovery**

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast\-paced and dynamic environment enables smart, self\-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

  

**About Discovery Life**


Discovery Life is an ever growing fast\-paced and dynamic environment that provides innovative risk assurance to individual clients. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

  

**About Discovery Wills and Trusts Department**


The Discovery wills and trust team is made up of dynamic and a passionate group of young individuals, dedicated to guiding clients through one of the most important decisions of their lives – drafting their wills and protecting their legacies. With our unique indemnity product, we go beyond the traditional – offering clients a safeguard that speaks to our commitment to excellence and innovation.  

**Role Description**


The Outbound Consultant plays a key role in the Wills \& Trust department by engaging prospective and existing clients through outbound calls. The primary responsibility is to call clients referred to the department and introduce the company’s Wills and Trust services, qualify client needs, and secure appointments for Testamentary Consultants. This role requires professionalism, strong communication skills, and the ability to build rapport quickly over the phone. The Outbound Consultant must maintain a professional and client\-centric approach at all times, ensuring a positive first impression of the company.  

**Key Outputs / Job Responsibilities**

* Prioritise and conduct outbound calls to prospective and existing clients regarding Wills, Trusts, and related estate planning services.


* Qualify leads and determines client suitability or readiness for specialist consultations.


* Secure and schedule appointments with Testamentary Consultant, ensuring diaries are well managed.


* Accurately capture and update client information on the Lead Management System (LMS).


* Follow compliance requirements and adhere to financial services regulations and internal policies.


* Meet daily/weekly/monthly call\- and booking targets.


* Provide feedback on client interactions and highlight any trends or recurring client concerns.

  

**Impact made by role:**


* **Client qualification:** Deciding whether a client meets the basic criteria (interest, need, or eligibility) before directing them to a Testamentary Specialist.
* **Booking management:** Choosing appropriate time slots based on client availability and specialist diaries.
* **Communication approach:** Adjusting tone, script, and objection\-handling strategies depending on the client’s responses and source of the lead
* **Prioritisation:** Deciding which leads to contact first (e.g., based on urgency, source, or system allocation).
* **Escalation:** Determining when to escalate client queries or concerns to a specialist or manager instead of handling directly.
* **Client Experience:** Often the first point of contact, shaping the client’s perception of the company’s professionalism and care.
* **Revenue Generation:** Directly influences the number and quality of appointments booked, which drives new business and departmental targets.
* **Operational Efficiency:** By accurately capturing client details and scheduling effectively, the role supports smooth workflow for specialists and reduces wasted time.
* **Compliance \& Risk Management:** Ensures leads are contacted and documented in line with financial services regulations, minimizing reputational and regulatory risk.
* **Team Success:** Supports the department’s overall performance by meeting booking targets and maintaining high\-quality lead conversions.
  

**Job / Role Requirements**


**Work Experience**  

  

**Required**  

Previous experience in outbound calling, telemarketing, or client booking roles  

  

**Preferred (would be advantageous)**  

Experience in the Financial Services Industry  

  

**Education / Qualifications / Accreditations with Professional Body**  

  

**Education / Qualifications Required**  

Matric/Grade12  

  

**Technical Skills or Knowledge**  

  

**Required**  

**Skills**  

**Level**  

  

* Excellent verbal communication and listening skills
* Relationship building
* Organising and time management
* Deadline driven
* Attention to detail
* Target\-driven with resilience to work in a fast\-paced, outbound calling environment.
* MS Office
  
Intermediate  

  

**Personal Attributes or Competency Profile**  

  

**The Discovery Person**  

* Values Driven
* Optimistic
* Learn on the Fly
* Resilient
* Instils Trust
* People Savvy
* Drives Results
* Problem Solver
  
  

EMPLOYMENT EQUITY
  

  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Outbound Consultant - DWTS (Sandton-based)

Insurance sales agent with minimum 2 years' motor and home insurance sales experience in a call centre environment, required to start asap. Responsibilities: Outbound sales of short term insurance products from a panel if insurers Motor and home insurance sales Making appointments and quoting clients telephonically Sales administration Closing deals Minimum requirement: Matric RE5 essential NQF4 Short Term Insurance qualification required Minimum 3 years' call centre experience required Minimum…

Insurance Sales Agent - Outbound Call Centre Sales Basic  Commission

Business Unit: DCM Distribution
Function: Call Center / Contact Center
Date: 10 Sept 2026
**Telesales Consultant \- Health**
==================================


**About Discovery**
-------------------


Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast\-paced and dynamic environment enables smart, self\-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.


**Job Description**
-------------------


Identifying sales opportunities. Answering inbound calls timeously and making required outbound calls. Co\-ordination of own administration. Identifying sales opportunities. Maintaining accurate details and statistics of all queries.


**Key Purpose**
---------------


This position is based in the Discovery Connect Sales call centre and reports to the sales team leader. The successful individual will be required to conduct Discovery Health telesales.


**Key Outputs**
---------------


* Achieve Health Sales target
* Communication to members telephonically via fax and email
* Attending to general administration
* Conduct Financial Needs Analysis
* Achieve quality target
* Overcome objections
* Adhering to service level agreements

**Personal Attributes and Skills**
----------------------------------


* Target Driven
* Team Player
* Goal orientated
* Self motivated
* Ability to perform under pressure
* Adapt to change
* Persuasiveness
* Resilience/Tenacity
* Sound Time Management
* Self managed
* Attention to detail
* Ability to learn quickly and apply knowledge
* Speak fluently (accent neutral) English/Afrikaans

**Qualification \& Experience**
-------------------------------


* Matric
* At least 1 year sales experience, preferably in an outbound telesales environment
* Minimum 1 year health product knowledge, Discovery Health knowledge is an advantage
* PC literacy, email, Word, Excel
* Tertiary qualification an advantage
* NQF5 and RE5 qualification

EMPLOYMENT EQUITY
  

  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

DC - Health Telesales Consultant - 1DP Sandton

**Are you a recent graduate ready to take the first step into a dynamic customer service career?**

An established organisation is seeking an **Inbound Customer Service Agents.** This opportunity is ideal for a motivated individual looking to gain hands\-on experience in a fast\-paced, customer\-focused environment while developing valuable professional skills.

**Key Responsibilities:**

* Provide efficient support across voice and digital customer channels
* Resolve customer queries promptly, aiming for first\-contact resolution
* Identify opportunities to upsell and cross\-sell relevant products and services
* Retain customers through effective service recovery techniques
* Maintain accurate customer records and adhere to best practice standards
* Stay updated on campaigns, products, and service\-related communications

**Minimum Requirements:**

* Recently graduated with a minimum qualification of NQF Level 5
* Up to one year of work experience or no prior work experience required
* Strong communication skills with a willingness to learn and grow
* Willingness to work rotational shifts between 07:00 and 23:00
* Reliable transport to and from work
* Availability to commit to a 12\-month contract

**EE Disclaimer:**

All positions will be filled in accordance with the company's Employment Equity plan. We encourage people with disabilities to apply.

**Application Unsuccessful Disclaimer:**

If you do not receive feedback within two weeks of your application, please consider it unsuccessful. Keep an eye on our website and other career sites for future opportunities.

Job Types: Full\-time, Temporary, Graduate

Pay: R4 000,00 \- R7 000,00 per month

Work Location: In person

Customer Service Agent (Graduate Opportunity)

iStore is the home of everything Apple, and Africas largest Apple Premium Reseller. With a retail footprint of more than 40 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. The Call Centre Agent is the first line of contact for iStore clients. This individual needs to have high energy and a passion for communicating and talking with clients. This is a customer ser…

iStore Call Centre Agent Part Time - Sandton

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 40 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.  

  

The Call Centre Agent is the first line of contact for iStore clients. This individual needs to have high energy and a passion for communicating and talking with clients. This is a customer service focused role that ensures clients are assisted with anything ranging from queries, products, to technical support. If you take joy in  

communicating and helping other, this role could suit you.  

  

*This role is ideal for someone that would need a little flexibility and not a full time role at current. You will be in a flexible position where you will only be required to work 108 hours per month.*  

  

**Responsibilities:*** Provide support, assistance and resolution in line with the iStore trading hours
* Achievement of targets
* Adherence to contact centre processes and procedures
* Handle complaints, answer queries and provide support and general information
* Be fully conversant with the Core Group's client care and client satisfaction policies and service level undertakings
* Display a passion for client service, client satisfaction and commitment to meeting and meeting and exceeding client expectations
* Exhibit excellent interpersonal skills and ability to communicate effectively and efficiently with both clients and co\-workers in challenging situations i.e. irate clients, conflict resolution, etc.
* Technical support: Resolving technical issues telephonically and possibly researching technical issues
* Status queries: Assist customers with queries on all repairs in progress
* Call logging all incoming telephonic requests
* Customer service

**Requirements:**  

* Matric Certificate
* South African ID
* At least 1 year of experience in a Call Centre

**Key Attributes:**  

* Professional
* Friendly
* Confident
* Empathetic
* Good verbal and written skill
* Good Telephone etiquette

WE ARE HIRING A CUSTOMER SERVICE AGENT
   

  

 Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?
   

  

 If so, you’ve probably experienced a TLC Worldwide campaign \- without even knowing it.
   

  

 At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience\-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all\-in\-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.
   

  

 We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000\+ rewards, and a unique ability to drive measurable ROI for brands.
   

  

 We’re 400\+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work \- and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.
   

  

**Here are a few things that we've got to offer:**
* Dynamic \& collaborative team in a creative environment with exposure to global clients \& colleagues \- Check out our clients
* Weekly webinars to support your development through our People Academy
* Annual TLC Wellness Week and programmes throughout the year
* TLC Culture Club \- including seasonal social events, tasty lunches \& more
* TLC Gives Back \- volunteering opportunities, including off site visits and volunteering leave
* TLC Rise \- supporting and empowering women into leadership roles
* 'Frankies' \- Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
* TLC Owner's Club \- Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme


 Our customer service team maintains and enhances the client's reputation through excellent customer service, ensuring customers get the best TLC experience possible
   

  

**What you'll be doing:**
* Be the first point of contact for customers, answering queries promptly and professionally.
* Understand campaign mechanics and guide customers with confidence.
* Manage bookings, liaise with suppliers, and keep customers informed every step of the way.
* Collaborate with internal teams to ensure campaigns run smoothly.
* Maintain accurate records and ensure compliance with Data Protection Regulations.


**Who we're looking for:**
* Excellent communication and interpersonal skills.
* Organised, detail\-oriented, and able to multitask.
* Previous experience in a call centre or sales\-led environment.
* A proactive problem\-solver with a positive attitude.
* Comfortable with change and ready to thrive in a fast\-paced environment.


 Being a people\-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.
   

  

 At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.
   

  

 A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.
   

  

 If you're excited by everything we've told you, then it's time to apply!

Customer Service Agent

Company is in the automotive industry - Electric cars and Motorbikes Duties & Responsibilities Key Responsibilities Respond to inquiries via phone, email, live chat, or social media Provide accurate information about products and services Resolve customer complaints in a professional and timely manner Escalate complex issues to the relevant departments when necessary Maintain detailed records of customer interactions and transactions Follow up with customers to ensure resolution and satisfactio…

Telesales And Customer Services Agent Sandton

We have a new starting basic of R7000 , you can increase this basic by 4000 per month by achieving 45 sales , which takes you to 11 000 excluding comm

You can grade onto a 10k basic as wellwithing two months and still increases it by R4000 , meaning your basic can be R14 000 rand excluding comm

Blue Mercury is looking for individuals to close hot leads , you will have a team of agents creating quotes for you and live transferring the client over to you , for you to close .

All experience in sales are welcome **, but you must have at least 5 years sales , or you can apply as TL into this position and move up into a senior role based on performance**

We offer a basic salary and uncapped commission, with no retainers or claw\-backs. Commission and basic is payable within the same month and is uncapped , where you can earn 30% pf the premium paid on the policy value

Discovery Insure which gives a client 50% back on their fuel spend, a tracking device at no extra cost and so much more ! and zero excess as well being the market leading short term insurance product out there

Job Types: Permanent, Full\-time

Pay: R7 000,00 \- R30 000,00 per month

Work Location: In person

Inbound Sales Advisor

Customer Account Consultant Are you a recent graduate with a Diploma or Degree and some work experience, looking to start your career in a professional call centre environment?As A Call Centre Agent, you will be responsible for managing customer accounts, assisting customers with their accounts and ensuring that payments and account commitments are managed effectively.This is a great opportunity to gain hands-on experience in customer service, communication, account management and collections, …

Customer Account Consultant

What will you do? Santam Travel Insurance has a position available for a Call Centre Agent who will be based in (Illovo). What will make you successful in this role? The successful candidate will be required to market and / or sell short term insurance products to clients as well as intermediaries. Key responsibilities: Interact with clients (telephonically or on a face to face level) Operate in an Inbound call centre environment Maintain excellent product knowledge Provide correct, factual inf…

Call Centre Consultant

Call Centre Agent – Criminology / Forensic Science Graduate Position Overview We are seeking a motivated and professional Call Centre Agent with a relevant BA Degree in Criminology or Forensic Science and a minimum of 18 months’ call centre experience within the banking industry . The successful candidate will be responsible for handling customer interactions professionally, accurately capturing information, providing efficient assistance, and following established banking procedures and protoc…

Fraud Detection Consultant

Description Call Centre Agent – Criminology / Forensic Science Graduate Position Overview We are seeking a motivated and professional Call Centre Agent with a relevant BA Degree in Criminology or Forensic Science and a minimum of 18 months' call centre experience within the banking industry. The successful candidate will be responsible for handling customer interactions professionally, accurately capturing information, providing efficient assistance, and following established banking procedures…

Fraud Detection Consultant Market Related

Are you passionate about delivering exceptional customer experiences and building strong relationships? **Meridian Wine Distribution** is looking for a **Customer Service Agent** based in **Sandton, Gauteng** to join our team. If you are professional, customer\-focused, detail\-oriented and thrive in a fast\-paced environment, we’d love to hear from you.

**Key responsibilities****:**

* Attend to customer queries relating to orders, deliveries, order status, and service matters.
* Resolve customer queries accurately and within agreed service timelines.
* Escalate unresolved or complex queries to the Customer Service Supervisor or relevant department.
* Keep customers informed of query progress and outcomes where required.
* Build and maintain professional relationships with customers and clients.
* Liaise with customers to understand order requirements and service expectations.
* Communicate service updates clearly and professionally.
* Support customer satisfaction through responsive and helpful service.
* Ensure valid orders are captured and processed within required timelines to protect revenue.
* Reduce financial risk by preventing order capture errors and incorrect processing.
* Support accurate order processing for accounts affected by credit or finance holds.
* Escalate order, account, or processing issues that may impact billing or delivery.
* Capture all customer orders received via email and telephone accurately in the BC system.
* Ensure orders received before cut\-off times are captured daily.
* Action and clear order inbox emails by close of business.
* Confirm that order details are complete before processing.
* Capture customer order lines accurately in accordance with SOPs and order capture accuracy requirements.
* Check order information before releasing orders for processing.
* Minimise order errors linked to incorrect products, quantities, pricing, or delivery details.
* Correct or escalate order discrepancies timeously.
* Monitor open sales orders in BC and action them in accordance with SOPs.
* Release or delete open sales orders where required.
* Ensure all open sales orders are resolved by close of business, weekly cut\-off, and month\-end.
* Follow up on partial orders to support accurate and timely order fulfilment.
* Capture sales quotes accurately in accordance with SOPs.
* Convert sales quotes to sales orders where required.
* Ensure quote\-to\-order conversion is completed accurately and timeously.
* Maintain accurate records of sales quote activity.
* Identify customer accounts placed on hold.
* Initiate queries with Finance by recording required details on the Blocked Accounts shared document.
* Follow up on blocked account matters where required.
* Communicate account\-related delays to relevant stakeholders professionally.
* Manage customer service inboxes using appropriate email etiquette.
* Action emails timeously and ensure inboxes are cleared by close of business.
* Send email order confirmations in accordance with SOPs.
* Maintain clear, professional, and accurate written communication.
* Answer incoming calls within agreed service levels.
* Apply professional telephone etiquette during all customer interactions.
* Transfer or escalate calls to the appropriate person or department where required.
* Support call handling targets, including answer time and abandoned call rate.
* Answer incoming calls within agreed service levels.
* Apply professional telephone etiquette during all customer interactions.
* Transfer or escalate calls to the appropriate person or department where required.
* Support call handling targets, including answer time and abandoned call rate.
* Answer incoming calls within agreed service levels.
* Apply professional telephone etiquette during all customer interactions.
* Transfer or escalate calls to the appropriate person or department where required.
* Support call handling targets, including answer time and abandoned call rate.
* Manage daily workload to maintain quality and productivity standards.
* Plan and prioritise tasks according to cut\-off times and customer service requirements.
* Demonstrate flexibility when responding to changing business or departmental needs.
* Balance individual objectives with team and organisational priorities.
* Manage daily workload to maintain quality and productivity standards.
* Plan and prioritise tasks according to cut\-off times and customer service requirements.
* Demonstrate flexibility when responding to changing business or departmental needs.
* Balance individual objectives with team and organisational priorities.
* Manage daily workload to maintain quality and productivity standards.
* Plan and prioritise tasks according to cut\-off times and customer service requirements.
* Demonstrate flexibility when responding to changing business or departmental needs.
* Balance individual objectives with team and organisational priorities.

 **Education and experience:**

* Grade 12 or equivalent.
* Minimum 1 year call centre or customer service experience.
* Customer service, query management, order placement, and ERP system experience.
* Computer literacy; experience using ERP/order management systems beneficial.
* Valid right to work in South Africa; passed credit and criminal checks where required.
* Ability to work under pressure during high\-volume order periods.

  

If you’re commercially driven, execution\-focused and passionate about creating standout brand experiences, we’d love to hear from you.  

  

Please do not apply for the position if you do not meet the minimum requirements.

  

Should you not receive a response to your application within **two weeks**, please consider your application **unsuccessful**.

Customer Service Agent | Meridian Wine Distribution | Sandton | Gauteng

This role is responsible for leading and managing a team of Call Centre Agents to achieve a consistently positive patient experience and deliver high-quality service. The successful candidate will drive team performance, ensure operational excellence, and foster a patient-centric culture within the contact centre. Are you an inspiring leader who thrives in a fast-paced environment and is committed to delivering exceptional patient service? Applications will be received on our career page link: …

Contact Centre Team Leader Sandton, Gauteng

****Job Role: Customer Account Manager: Call Centre****
 Are you a dynamic and customer\-focused leader with a passion for delivering exceptional service and driving high\-performing teams in a Call Centre Enviroment. We are looking for an experienced Customer Account Manager to lead our call centre operations, optimise performance, and ensure an outstanding customer experience.
   

  

**Responsibilities**
* Contribute to and implement the call centre Strategy and Operational plans
* Manage the performance of the call centre team
* Manage call centre technology and systems
* Maintain stakeholder relations
* Develop and implement quality assurance standards and procedures
* Handle customer inquiries and escalations in a customer\-centric manner
* Manage team human resources including hiring, training, and performance management


**Skills And Behaviours**
* Current knowledge of best practices for Customer Services in a retail environment
* Understanding of the Customer Protection Act
* Knowledge of Pepkor Lifestyle policies, practices, processes, and systems
* Proficiency in CRM systems and call centre management software
* Strong management and leadership skills
* Social media proficiency
* Strong MS Office skills
* Ability to make decisions and take action
* Ability to lead and supervise a team
* Strong persuasion and influencing skills
* Excellent planning and organizational skills
* Strong written and verbal communication skills
* Presentation skills
* Attention to detail
* Problem\-solving skills
* Resilience and ability to handle pressure
* Teamwork
* High energy and drive
* Customer orientation
* Excellence orientation
* Deadline driven
* Target driven
* Courage and conviction
* Market awareness
* Innovation
* Strategic thinking


**Minimum Qualifications**
* Grade 12 / Matric certificate.
* Relevant Business Degree or related field
* 5 years of experience in Call Centre Management or similar position in a customer service environment.

Customer Account Manager: Call Centre

**What will you do?**  


Santam Travel Insurance has a position available for a Call Centre Agent who will be based in (Illovo). **What will make you successful in this role?**  


The successful candidate will be required to market and / or sell short term insurance products to clients as well as intermediaries.  


**Key responsibilities:**
* Interact with clients (telephonically or on a face to face level)
* Operate in an Inbound call centre environment
* Maintain excellent product knowledge
* Provide correct, factual information relative to products and benefits in accordance with the requirements laid out by the Financial Advisory and Intermediary Services Act (FAIS ACT).
* Be responsible for the administration and processing of documents including but not limited to policies, endorsements, quotations and other supporting documentation
* Resolution of verbal and written queries
* Ensure a high level of customer service including but not limited to excellent phone etiquette, effective written and verbal communication. Ad hoc support to management and the sales team as and when required
 **Qualifications \& Experience**  

* Minimum Matric
* Suitable equivalent FAIS Accreditation and RE1 (if they have been in the financial industry)
* RE5 qualification
* 3 years’ experience in the Call centre environment
**Knowledge \& Skills**  

* Computer literate in MS Office Excel, Word and Outlook
* Good interpersonal skills
* Good written and telephonic skills
* Good command of English language Service orientated
* Attention to detail
* Work well under pressure
* Outbound experience advantageous
* Candidate must have a good understanding of the Travel industry
 **Competencies**  

* Client Service Orientation
* Problem Solving
* Decision Making
* Resilience
* Handling Information
* Gathering Information
* Oral Communication

**What will you do?**
 Santam Travel Insurance has a position available for a Call Centre Agent who will be based in (Illovo).
   

  

**What will make you successful in this role?**
 The successful candidate will be required to market and / or sell short term insurance products to clients as well as intermediaries.
   

  

**Key Responsibilities**
* Interact with clients (telephonically or on a face to face level)
* Operate in an Inbound call centre environment
* Maintain excellent product knowledge
* Provide correct, factual information relative to products and benefits in accordance with the requirements laid out by the Financial Advisory and Intermediary Services Act (FAIS ACT).
* Be responsible for the administration and processing of documents including but not limited to policies, endorsements, quotations and other supporting documentation
* Resolution of verbal and written queries
* Ensure a high level of customer service including but not limited to excellent phone etiquette, effective written and verbal communication. Ad hoc support to management and the sales team as and when required


**Qualifications \& Experience**
* Minimum Matric
* Suitable equivalent FAIS Accreditation and RE1 (if they have been in the financial industry)
* RE5 qualification
* 3 years’ experience in the Call centre environment


**Knowledge \& Skills**
* Computer literate in MS Office Excel, Word and Outlook
* Good interpersonal skills
* Good written and telephonic skills
* Good command of English language Service orientated
* Attention to detail
* Work well under pressure
* Outbound experience advantageous
* Candidate must have a good understanding of the Travel industry


**Competencies**
* Client Service Orientation
* Problem Solving
* Decision Making
* Resilience
* Handling Information
* Gathering Information
* Oral Communication

WERE HIRING: CALL CENTRE SALES AGENT Trackmasters is looking for an experienced telesales professional who can confidently sell vehicle-tracking solutions and, most importantly, close over the phone. This is not an entry-level position. You must know how to build rapport, handle objections, follow up consistently and convert leads into paying clients. Requirements: Proven telesales and closing experience Vehicle-tracking sales experience Matrix experience is highly advantageous Confident, targe…

Call Centre Jobs in Sandton - Page 2

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