Browse live call centre jobs in Sandton, Gauteng. Salaries, top employers and how to apply. Updated regularly.

Join a High\-Performance Sales Team That Puts Customers First
   

  

 At AA Financial Services, we are passionate about creating exceptional customer experiences while helping motorists protect what matters most. We are looking for energetic, driven, and customer\-focused sales professionals to join our growing Term Warranty team.
   

  

 If you thrive in a target\-driven environment, love connecting with people, and enjoy turning opportunities into long\-term customer relationships, this role offers the perfect platform to grow your career while earning rewarding incentives.
   

  

 As a Lead Warmer, you will play a key role in expanding our market presence by creating solid and converting leads for our sales teams.
   

  

**Requirements**
**Qualifications:**
 Must have Matric
   

  

 Must have some post schooling education
   

  

 Must have some experience working a sales /marketing space
   

  

 The above are non negotiable qualification required for the role. Should you not have these qualification, please do NOT apply.
   

  

**Benefits**
* Basic is linked to minimum wage
* Attractive commission structure
* Career growth and development opportunities in sales team
* A collaborative and energetic team culture
* An environment where performance and contribution are recognised and rewarded

Call Center Lead Warmers Needed - Entry level

**International Sales, Lead Generation \& Customer Service Opportunities**  
Morningside, Durban  
Full\-Time \| Office\-Based  
International Clients (UK \& Overseas)

**About Floor19**

Floor19 is a growing international sales and service organisation based in Durban. We support overseas clients through a range of business process outsourcing (BPO) services including lead generation, customer service, administration, data management and outbound telephone campaigns. We pride ourselves on professionalism, attention to detail, strong communication skills and delivering outstanding results for our clients. \[Floor19\_Do...Template 1 \| Word]

We Are Always Looking For:

* Lead Generators
* Telesales Consultants
* Appointment Setters
* Customer Service Advisors
* Client Support Administrators
* Data Researchers
* Team Leaders
* BPO Professionals

What You'll Be Doing

Depending on the campaign and client, responsibilities may include:

* Speaking with businesses and consumers in the UK and other international markets
* Lead generation and appointment setting
* Customer service and client support
* Data capture and CRM management
* Processing administration and support tasks
* Building and maintaining positive client relationships
* Achieving daily and weekly performance targets

What We're Looking For

* Excellent spoken and written English
* Confident telephone manner
* Professional attitude and strong work ethic
* Reliable attendance and punctuality
* Good computer skills
* Ability to learn quickly and follow processes
* Previous sales, customer service, call centre or administration experience is advantageous
* Matric preferred

What We Offer

* Competitive basic salary
* Performance incentives and bonuses
* Full training provided
* Modern office environment
* Opportunities for growth and promotion
* Exposure to international businesses and clients
* Long\-term career opportunities

Working Hours

Most of our campaigns support UK\-based clients, therefore working hours may align with UK business hours.

Apply Now

We recruit throughout the year and maintain an active talent pool for current and future opportunities.

Please submit:

* Your CV
* Contact number
* Current area of residence
* Notice period (if applicable)

**Floor19 (Pty) Ltd**  
Morningside, Durban

**Join a growing international business where attitude, communication skills and commitment matter more than experience. If you're motivated, professional and eager to build a career, we'd love to hear from you.**

Provide your feedback on BizChatSourcesAllPeoplePeopleFilesFilesMeetingsMeetingsEmailsEmailsChatsChatsChannelsChannelsSitesSitesOtherOther

Pay: R8 500,00 \- R13 000,00 per month

Application Question(s):

* Neutral Accent

Experience:

* UK: 1 year (Preferred)

Language:

* English (Required)

Work Location: In person

International BPO

**Job Mission / Objective**


Provide professional, high\-quality customer service telephonically, ensuring seamless support outside of standard business hours. Lead by example in assisting customers with banking services, digital platforms, and urgent queries while supporting team performance and delivering exceptional service that exceeds expectations and fosters customer loyalty.

 **Requirements** **Customer Service Inbound**

* Handle complex customer queries, complaints, and escalations in line with SLA requirements
* Provide telephonic and digital (email/chat) support to customers after hours
* Manage and allocate queries within the Customer Service Mailbox to ensure SLA compliance
* Provide customers with accurate information on bank products and services
* Maintain high service standards aligned to CSAT, NPS, and FCR targets
* Ensure accurate logging of all interactions and escalations on the system
* Resolve customer issues at first contact or ensure effective escalation and follow\-up
* Support agents with difficult or escalated customer interactions
* Assist customers with card\-related services (activation, PIN reset, stop card, error resolution)
* Coordinate with third parties on issues such as airtime/electricity purchases

**Internet Banking/Banking App**

* Provide advanced support and approve on digital banking platforms (Mobile App, Internet Banking)
* Guide customers through onboarding, registration, and activation processes
* Assist with password resets, PIN changes, and transaction limit adjustments
* Support and enable customers on Access More
* Provide guidance and support to team members on digital queries

**Operations**

* Approve account holds on FlexCube in line with controls and procedures
* Monitor, identify, and escalate system outages and high\-risk incidents
* Act as escalation point for operational issues during after\-hours shifts
* Guide clients through onboarding on the Access More App
* Ensure proper incident logging, tracking, and handover to relevant teams
* Support quality assurance and adherence to operational standards

**Call Centre Outbound**

* Ensure timely return of customer calls and follow\-ups
* Monitor and guide agents on call\-back requirements and quality
* Proactively follow up on unresolved or escalated queries
* Ensure service recovery actions are taken where required

**Communication**

* Deliver clear, professional communication across all channels
* Actively listen and interpret customer needs accurately
* Simplify complex banking processes for customers
* Provide timely updates to manage expectations
* Maintain detailed and accurate interaction records
* Guide and coach team members on communication best practices

**Academic Knowledge:**


* Grade 12 (Matric) or equivalent qualification is required.
* A relevant tertiary qualification in Business Administration, Customer Service, Banking, or a related field will be advantageous.
* Any additional training or exposure to digital banking platforms or customer service environments will be advantageous.

**Work Experience:**


* Minimum three years of customer service experience

**Skills / Specialized Know How:**


* Banking System Skills
* FICA knowledge
* Good interpersonal skills
* Stress tolerance,
* High energy levels




***All appointments will be made in line with Access Bank’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals living with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.***

  



  

  

**Benefits**  

* Medical Aid
* Pension Fund
* Staff Rates

Senior Customer Service Agent - After Hours Support

**Business Unit:** DCM Distribution
**Function:** Call Center / Contact Center
**Date:** 3 Jul 2026
 Description
External Job Description

Identifying sales opportunities.

Answering inbound calls timeously and making required outbound calls

Co\-ordination of own administration

Identifying sales opportunities

Maintaining accurate details and statistics of all queries  


**Key purpose**  



This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.  


**Key Outputs**  



The successful individual will be required to perform on, but not limited to the following key outputs:
* Achieve Insure Sales target


* Communication to members telephonically via fax and email


* Attending to general administration


* Conduct Financial Needs Analysis


* Achieve quality target


* Overcome objections


* Adhering to service level agreements

  


**Personal attributes and skills**  



The successful individual will be required to demonstrate the following competencies:
* Target Driven


* Team Player


* Goal orientated


* Self motivated


* Ability to perform under pressure


* Adapt to change


* Persuasiveness


* Resilience/Tenacity


* Sound Time Management


* Self managed


* Attention to detail


* Ability to learn quickly and apply knowledge


* Speak fluently (accent neutral) English/Afrikaans

  


**Qualification \& Experience**  


* Matric


* At least 2 years sales experience, preferably in an outbound telesales environment



 Minimum 2 years short\-term product knowledge, Discovery Insure Knowledge is an advantage
* PC literacy, email, word, excel


* Tertiary qualification an advantage


* NQF5 and RE5 qualification

Insure Telesales Consultant

Purpose of the Role As our Dis-Chem Life Team Leader - Combined Sales, you will be responsible for leading, coaching, and motivating a team of Call Centre Agents to deliver exceptional customer experiences, meet sales targets, and uphold compliance standards. You will create an environment where agents can thrive, balancing people leadership, operational excellence, and hands-on support to ensure every agent can succeed and every customer receives trusted advice. This is a role for a leader who…

Team Leader - Individual Life

We're looking for a customer-focused and solutions-driven Call Centre Agent to join our team! If you're passionate about helping people, enjoy solving problems, and thrive in a fast-paced environment, we'd love to hear from you. Respond to customer enquiries via telephone, email, and other communication channels. Provide accurate information on our products, services, and processes. Resolve customer queries and complaints professionally and efficiently. Troubleshoot issues and identify effectiv…

Call Centre Agent Sandton

Introduction We're looking for a customer-focused and solutions-driven Call Centre Agent to join our team! If you're passionate about helping people, enjoy solving problems, and thrive in a fast-paced environment, we'd love to hear from you. What you'll be doing: Respond to customer enquiries via telephone, email, and other communication channels. Provide accurate information on our products, services, and processes. Resolve customer queries and complaints professionally and efficiently. Troubl…

Call Centre Agent

We are looking for a dynamic and customer-focused E-Commerce Customer Service Agent to join our team. The successful candidate will be responsible for managing customer queries across multiple communication channels, ensuring a seamless and positive customer experience. Key Responsibilities Respond to customer queries via phone, email, live chat, and social media Resolve customer complaints efficiently and within set SLA timeframes Accurately capture and update customer information on CRM syste…

E-Commerce Customer Service Agent (FTC)

**Job Mission/Objective:**
 To deliver high\-quality customer service through telephonic engagement, while providing efficient administrative support to Retail and Business Banking clients. The role focuses on enhancing the overall customer experience, ensuring accuracy and maintaining professional service standards.
   

  

**Requirements**
**Customer service**
* Manage and resolve customer complaints through telephonic engagement in a professional and customer\-centric manner. Investigate and resolve customer queries, including troubleshooting technical issues, within defined Service Level Agreements (SLAs).
* Administer and respond to all Customer Service mailbox enquiries promptly, ensuring adherence to turnaround times and quality standards.
* Provide accurate and comprehensive information on the Bank's products, services, and digital banking platforms.
* Guide customers on the activation and effective use of banking services, including card activation via Internet Banking and mobile applications.
* Assist customers with secure processes such as PIN resets and card\-related service requests in line with security and compliance requirements.
* Support urgent customer requests, including stop card processing, ensuring timely escalation and resolution where required.
* Investigate card\-related errors and transaction issues, providing clear and timely feedback to customers.
* Log, track, and follow up on system\-related issues (e.g., airtime and electricity purchases on digital channels) in collaboration with third\-party service providers and internal IT teams.
* Ensure all customer interactions, complaints, and service requests are accurately recorded in the relevant systems in line with regulatory and audit requirements.
* Identify recurring issues and escalate system or process gaps to improve service delivery and customer experience
* Maintain compliance with regulatory frameworks (e.g., FAIS, Treating Customers Fairly) and internal quality standards in all engagements.


**Internet Banking/Banking App:**
* Provide comprehensive support to customers on Internet Banking and Mobile Banking applications, ensuring seamless user experience across digital channels.
* Manage and respond to all Internet Banking mailbox enquiries within agreed Service Level Agreements (SLAs), maintaining high standards of accuracy and professionalism.
* Assist customers with registration processes for Internet Banking and the Mobile Banking App, ensuring successful onboarding and activation.
* Guide customers on secure authentication processes, including password resets, PIN changes, and limit adjustments, in line with security and compliance requirements.
* Enable and support customers on the Mobile Banking App, ensuring correct setup and functionality of services. Troubleshoot and resolve digital banking issues promptly, escalating system related incidents to relevant IT or third\-party teams where necessary.
* Provide proactive education to customers on the effective and secure use of digital banking platforms and self\-service capabilities.
* Accurately log all customer interactions, service requests, and incidents in the relevant systems to ensure audit readiness and compliance.
* Identify recurring digital channel issues and escalate trends to improve system stability, customer experience, and service delivery.


**Operations:**
* Process account holds in response to suspected fraudulent activities, ensuring adherence to internal controls, risk protocols, and regulatory requirements.
* Administer and respond to all SARS enquiries within agreed SLAs, ensuring compliance with regulatory and reporting requirements.
* Provide guidance and support to clients on digital onboarding processes, including account opening via the Mobile Banking App.
* Ensure all operational requests and activities are accurately captured, tracked, and updated in the relevant systems to maintain audit readiness.
* Liaise with internal stakeholders (e.g., Fraud, Compliance, IT, Operations) to resolve complex queries and operational incidents effectively.
* Identify operational inefficiencies or recurring issues and escalate for process improvement and enhanced service delivery.


**Call Centre Outbound:**
* Conduct outbound calls to customers to assist with completing account applications on the digital App.
* Escalate validation failures to the Compliance team, ensure timely follow\-ups, and provide feedback to customers on the outcome.


**Communication:**
* Demonstrates strong verbal communication skills, presenting professionally and engaging effectively with customers and colleagues.
* Produces clear, concise, and well\-structured written communication.
* Communicates in a confident, clear, and precise manner across all interactions.
* Proactively shares knowledge and experience to support team development.
* Fosters a collaborative team environment, promoting cooperation and team spirit.


**Academic Requirements:**
* Matric


**Work Experience:**
* Minimum 1 year of experience in customer service and customer experience


**Skills/Specialized Know How:**
* Banking Systems Skills
* FICA knowledge
* Good inter\-personal skills
* Stress tolerance
* High energy levels


***All appointments will be made in line with Access Bank's Employment Equity plan. The Bank supports the recruitment and advancement of individuals living with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.***
**Benefits**
* Medical Aid
* Pension Fund
* Work From Home
* Training \& Development

Customer Service Agent

Call Centre with a starting basic with and commission .

Campaigns you could fall under

* Discovery Insure
* Discovery life
* Capital legacy Benefactor

Please visit https://mercurygroup.co.za for more info

We also offer sales campaigns with higher basics and lucrative commission's if you have more than two years sales experience as well as if you have zero experience and want to get into the industry .

Core Responsibilities:

* **Making Outbound Calls:**Agents make calls to potential customers (cold calling) or existing customers for various reasons, including sales, customer service, or market research.
* **Generating Leads:**Identifying and qualifying potential customers through outbound calls is a key function.
* **Sales and Upselling/Cross\-selling:**Agents may be tasked with selling products or services, as well as offering upgrades or related products.
* **Proactive Customer Support:**Outbound calls can be used to provide proactive customer support, addressing issues or offering solutions before customers even realize they exist.
* **Gathering Feedback:**Agents may call customers to collect feedback on products, services, or the overall customer experience.
* **Follow\-up Calls:**Outbound calls can be used to follow up on previous interactions, such as after a purchase or a service appointment.

Job Type: Permanent

Pay: R5 000,00 \- R35 000,00 per month

Work Location: In person

Discovery Insurance

Purpose of the Role As our Dis-Chem Life Team Leader, you will be responsible for leading, coaching, and motivating a team of Call Centre Agents to deliver exceptional customer experiences, meet sales targets, and uphold compliance standards. You will create an environment where agents can thrive, balancing people leadership, operational excellence, and hands-on support to ensure every agent can succeed and every customer receives trusted advice. This is a role for a leader who is customer-obse…

Team Leader - Mass Market

**Purpose of the Role**


As our Dis\-Chem Life Team Leader, you will be responsible for leading, coaching, and motivating a team of Call Centre Agents to deliver exceptional customer experiences, meet sales targets, and uphold compliance standards. You will create an environment where agents can thrive, balancing people leadership, operational excellence, and hands\-on support to ensure every agent can succeed and every customer receives trusted advice.


This is a role for a leader who is customer\-obsessed, and passionate about growing people and performance.

**Role Summary**


The Team Leader will oversee daily operations of a team of Call Centre Agents. You will manage sales performance, compliance, customer service, and team culture, ensuring alignment with Dis\-Chem Life’s values and objectives.

**Benefits**

* Career growth opportunities within Dis\-Chem Life.
* Exposure to South Africa’s largest retail pharmacy and insurance ecosystem.
* Inclusive, supportive culture with a focus on growth and development.

**Key Responsibilities**

**Team Leadership and Coaching**

* Lead, mentor, and inspire a team of Call Centre Agents.
* Conduct regular performance check\-ins, providing coaching and support to drive growth.
* Foster a culture of accountability, collaboration, and continuous improvement.

**Sales and Customer Outcomes**

* Drive achievement of individual and team sales targets.
* Monitor key performance metrics (conversion rates, productivity, customer satisfaction).
* Support agents in handling escalated customer queries and complex cases.

**Compliance and Quality Assurance**

* Ensure all advisors operate in line with FAIS, FICA, TCF, and other regulatory frameworks.
* Monitor adherence to Dis\-Chem Life’s policies, processes, and ethical standards.
* Conduct spot checks and audits to ensure compliance and accuracy.

**Operational Management**

* Provide weekly and monthly performance reports to Call Centre Manager.
* Collaborate with HR, Training, and Compliance teams to address gaps and upskill agents.

**People and Culture**

* Build team morale through recognition, motivation, and open communication.
* Identify training needs and coordinate with the Training team.
* Act as a role model for Dis\-Chem Life values in all interactions.

**Technical Skills**

* Strong knowledge of retail financial products (life and funeral etc.).
* Understanding of FAIS, FICA, TCF, and insurance compliance requirements.
* Strong reporting and MS Office / CRM system proficiency.

**Soft Skills**

* Inspirational leader and coach.
* Excellent communicator with strong interpersonal skills.
* Commercially astute with a focus on results.
* Problem\-solver who thrives under pressure.
* High levels of integrity, professionalism, and accountability.

**Experience**

* 3–5 years’ experience in financial advisory or insurance sales.
* Minimum 2 years in a team leader/supervisory role.
* Proven track record of meeting and exceeding sales targets.

 **Qualifications**

* Relevant financial/insurance qualification (NQF 5 or higher in Financial Services).
* RE5 (Regulatory Exam) certification required.
* FAIS\-compliant.
* Additional leadership/management training advantageous.

**Job Purpose**



The Contact Centre Agent (SVC) is responsible for handling inbound and outbound calls to (and from) the Contact Centre for SVC members; listening to guests needs, and answering queries relating to SVC membership, booking reservations, discussing exchange options, and the SVC product range and programmes in line with Company procedures and service standards, with the aim of building brand loyalty and retention, by creating great member experiences and contributing towards SVC return business.



The role will also be responsible for implementing outbound campaigns and projects as required.

  


**Key Performance Areas**


* Display a knowledge and understanding of all SVC products and facilities (flexi and peak memberships, rentals, calendar, spacebank, membership details etc)
* Answer inbound calls received at the Contact Centre in a professional, friendly and courteous manner (correct volume, tone, pace and pitch of voice) in line with standard operating procedures
* Conducting outbound calls to SVC members to assist with the understanding of the SVC product(s) upon becoming an SVC member
* Provide accurate information (including SVC membership information, promotion information, functions, facilities, etc.), educating customers on SVC and resort promotions
* Elicit and capture the necessary information from members/guests to complete and confirm bookings for Sun Vacation club stays in an accurate and efficient manner
* Route and capture special requests on system bookings
* Provide updated information in terms of system upholds (changes, additions or cancellations) as required
* Send out system generated confirmation letters and allocations to members, ensuring the Operations Team is updated where necessary
* Communicate information on the SVC membership benefits programme and the MVG loyalty programme, and be able to provide information to members on the current status of their rewards
* Maintain relationships with members to retain and grow customer loyalty within the SVC operation
* Understand and troubleshoot complaints received, escalating issues to management where necessary
* Liaise with RCI regarding point exchanges on behalf of members
* Pull reports from PMS and ORS – including arrivals, stats, unit allocations

  

**Education**


* Grade 12
* 3\-Year Hotel School Diploma is an advantage

  


**Experience**


* 2\-3 Years’ experience in the hospitality or service industry in a front office; reservations, switchboard, guest relations or call centre environment
* Knowledge of timeshare is an advantage

  


**S****kills and Knowledge**


* Organising \& Coordinating Resources
* Collecting Information (sourcing, checking, documenting)
* Creating Customer Experiences
* Following Procedures
* Respond with Urgency
* Contextual Reasoning
* Maintaining Composure
* Integrating (Connecting, Relating, Collaborating)
* Assuring Quality
* Accommodation pricing structures
* SVC Product knowledge
* Reservations
* Proficient MS Office skills; TSW
* Working knowledge of Opera suite
* Selling skills
* Resort facilities knowledge
* Listening
* Telephone skills

  


**Equity**

* Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.


**POPI Statement**


* Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
* Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Contact Centre Agent

**Customer Account Management: Call Centre Agent**
 Are you a recent graduate with a Diploma or Degree and some work experience, eager to kick\-start your career and gain valuable industry exposure?We have an exciting opportunity for ambitious, motivated, and driven individuals who are looking to develop their skills, build their professional experience, and grow within a dynamic work environment.
   

  

 This position offers valuable hands\-on experience in a dynamic call centre environment, where you will be responsible for managing customer accounts while developing your professional skills and gaining practical industry experience. It provides an excellent opportunity to enhance your customer service, communication, and account management capabilities while building a solid foundation for your career growth.
   

  

**Job Purpose**
 Engage with customers in a compliant and customer\-centric manner to secure a Promise to Pay, ensuring collections and arrears targets are met.
   

  

**Key Responsibilities**
* Customer Engagement: Communicate effectively to obtain relevant information.
* Customer\-Centric Approach: Handle interactions with care and professionalism in Collecting arrears and instalments.
* Teamwork \& Self\-Management: Collaborate with the team and manage your tasks efficiently.


**Competency Requirements**
* Knowledge:
+ In\-depth understanding of the Pepkor Lifestyle policies, processes, and Collections systems
+ Familiarity with relevant legislation (CPA, NCA, NCR etc.)
+ Proficiency in Microsoft Office and relevant systems/applications

* Skills:
+ Strong telephone etiquette and negotiation abilities
+ Effective written and verbal communication
+ Conflict management and emotional intelligence
+ Business numerical skills and attention to detail

* Behaviours:
+ High level of integrity and personal resilience
+ Energy, drive, and a customer\-oriented mind\-set
+ Ability to influence others and engage with diversity


**Minimum Qualification**
 Matric certificate and a Diploma/ Degree in customer service, business communication, or a related field.

Call Centre Jobs in Sandton - Page 2

Vacancies (page 2 of 2)