Browse live call centre jobs in Sandton, Gauteng. Salaries, top employers and how to apply. Updated regularly.

Dynamic Assets PartnersDynamic Assets Partners is looking for motivated individuals to join our team ad hybrid Virtual Introducing Broker consultant (IB) on a contract basis. Role: Hybrid Call Center/ introducing Broker ConsultantLocation: Hybrid- RandburgSalay: Performance-based  commissionRequirementsStrong Interpersonal skill and verbal communication skill.Excellent telephone etiquette.Ability to engage and persuade potential clients.Fluent in English  3 other South African official Language…

Hybrid Introducing Broker/ Call center Agent

Business Unit: DCM Distribution
Function: Talent Management
Date: 25 Aug 2026
**Discovery Connect**
  

**Recruitment Manager**

  

About Discovery
  

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast\-paced and dynamic environment enables smart, self\-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

  

Key Purpose


To lead and continuously improve the Discovery Connect Recruitment Hub as a high\-volume, high\-quality recruitment function that enables business growth by attracting, selecting and onboarding exceptional talent at the right pace. The role is responsible for building an efficient, data\-led and future\-fit recruitment environment, strengthening recruitment practices through market insight and best practice, and developing a capable, accountable and engaged recruitment team. This includes bringing subject matter expertise to the business, as well as integrating recruitment strategies with the business strategy.

  

Areas of responsibility may include but not limited to:


* Lead the Discovery Connect Recruitment Hub as a centralised recruitment engine, ensuring the team is structured, resourced, prioritised and equipped to meet high\-volume hiring demand across all Discovery Connect products.
* Stay closely aligned to the Discovery Connect business strategy, ensuring recruitment plans, priorities, workforce assumptions and delivery capacity support business growth, product priorities, operational demand and evolving workforce requirements.
* Lead, coach and develop the recruitment team, building capability, accountability, engagement and a high\-performance culture, while proactively managing team performance, development needs, workload, and morale.
* Deliver against agreed recruitment targets and service levels, including time to fill, pipeline conversion, monthly volume requirements, quality of hire and SLA adherence, while ensuring that speed does not compromise candidate quality.
* Attract, source and select high\-quality talent for agent and specialist roles across Discovery Connect, using effective sourcing strategies, robust screening methods and fit\-for\-purpose assessments to identify candidates with the right skills, behaviours and potential.
* Drive ongoing recruitment process improvement, identifying bottlenecks, inefficiencies, duplication and delays across the recruitment value chain, and implementing practical solutions to improve turnaround time, candidate flow, hiring manager experience and recruiter productivity.
* Use recruitment data and insights to improve decision\-making, providing accurate reporting and trend analysis on hiring volumes, pipeline health, SLA performance, quality of hire, early attrition, sourcing effectiveness and recruitment risks.
* Regularly present the recruitment strategy, performance updates and key insights to Exco, management forums and relevant leadership teams, ensuring clear visibility of hiring progress, risks, trends, capacity constraints and recommended actions.
* Stay informed on recruitment trends, workforce shifts and best practice, particularly in high\-volume, contact centre and sales environments, and translate relevant insights into improved sourcing, assessment, selection and onboarding practices.
* Champion transformation, fairness and compliance by ensuring recruitment practices support Employment Equity objectives, Skills Development priorities, fit and proper requirements, background screening standards, and all relevant HR policies and governance requirements.

  

  

Competencies


* Well\-developed interpersonal skills;
* Excellent verbal and written communication skills. Ability to communicate effectively with people at all levels from staff to CEO;
* Strong persuasion skills and credibility;
* The ability to be task\- and deadline\-driven in a highly pressurized environment;
* Excellent organizational \& time management skills;
* Ability to work independently.
* A process champion.

  

  

Education and Experience


Qualification:
  

* Bachelors Degree or NQF level 7 equivalent: HR/BA/equivalent
  

  

Experience:


* At least 5 years’ work experience in recruitment.
* 1\- 2 years’ management level experience within recruitment (advantageous)
* Advantageous: Sales and call centre recruitment exposure in a target\-driven environment.
* Knowledge of Success Factors (SAP) (advantageous)


EMPLOYMENT EQUITY
  

  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Recruitment Manager

Purpose of the Role: The FAIS Supervisor plays a key role in supporting the Key Individual (“KI”) by ensuring that all external agents, quality assurance agents or call centre agents adhere to the requirements as provided for in the Financial Advisory and Intermediary Services Act (“FAIS”). The role reports directly to the Head of Legal and Compliance, though the FAIS Supervisor will be trained and managed by the KI, gaining valuable experience and mentorship with a view to ultimately transitio…

FAIS Supervisor – Call Centre

**Job Title: Telesales Agent**

**Job Overview:** We are seeking a dynamic and motivated Telesales Agent to join our team. The primary responsibility of this role is to engage potential customers over the phone and promote our fibre products and services. The ideal candidate will have excellent communication skills, a persuasive demeanour, and a passion for sales.

 **Responsibilities:**

* Conduct outbound calls to prospective customers to introduce and sell our fibre products and services.
* Utilize persuasive selling techniques to convert leads into sales.
* Maintain a high level of product knowledge to effectively communicate features, benefits, and pricing to customers.
* Identify customer needs and tailor product offerings to match their requirements.
* Meet or exceed sales targets and performance metrics on a consistent basis.
* Record accurate and detailed notes of customer interactions and sales transactions in the CRM system.
* Follow up with leads and inquiries promptly to maximize conversion rates.
* Collaborate with team members and sales managers to optimize sales strategies and achieve team objectives.
* Continuously update skills and knowledge through training sessions and self\-learning to stay informed about industry trends and product developments.
* Provide exceptional customer service and support to ensure a positive customer experience throughout the sales process.

 **Requirements:**

* Proven experience in telesales or a similar role, preferably in the telecommunications industry.
* Excellent communication skills, both verbal and written, with a clear and articulate phone manner.
* Strong negotiation and persuasion skills with a results\-oriented mindset.
* Ability to work well independently and as part of a team in a fast\-paced environment.
* Familiarity with CRM systems and proficiency in Microsoft Office applications.
* Self\-motivated and target\-driven with a strong work ethic and a positive attitude.
* High school diploma or equivalent; additional education or certifications in sales or marketing is a plus.
* Flexibility to adapt to changing priorities and willingness to take on additional responsibilities as needed.
* Comfortable working towards and achieving sales quotas and targets.
* Ability to maintain professionalism and composure under pressure.

  

\*\**Thank you for your interest in this opportunity. We really appreciate the time you’ve taken to apply. If you do not hear from us within* ***two (2\) weeks*** *of the advert date, please consider your application unsuccessful. We genuinely value every application and thank you for considering a future with us.*

Telesales Agent (Fibre) - Aug

**Business Unit:** DCM Distribution
**Function:** Call Center / Contact Center
**Date:** 14 Aug 2026
**About Discovery Connect**  

People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest\-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.  


**Job Description**  



The successful candidate will be expected to lead, manage and guide a team of Telesales consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.  


**Key purpose**  



To lead, manage and guide a team of Telesales consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.  


**Key Outputs**  



The successful candidate will be expected, but not limited to perform the following key outputs:  


* Leading and managing a team of 10 – 12 telesales agents
* Performance Management, coaching and developing team.
* Drive staff to achieve required targets and is accountability for teams overall sales targets
* Assessment of consultants calls \- QA.
* Assisting with interviews \& Role plays.
* Dealing with elevated queries/problems.
* Managing the ongoing relationship between brokers.
* Ensuring continual communication between management and staff.


* Adhere to and enforce internal policies.


* Inspire, motivate and support team.


* Able to work overtime from time to time, which may include weekends.

  


**Personal attributes and skills**  


* Excellent verbal and numeric communication skills


* Sales Orientated


* Quality driven


* People\-focused


* Quality driven


* Attention to detail


* Strong Interpersonal Skills


* Strong Leadership skills


* Problem solving skills


* Decision making skills


* Stress tolerance


* Excellent time management skills
* Organizational awareness


* Ability to work within a team and drive team culture

  


**Qualification \& Experience**  


* Grade 12 – essential


* 4 years outbound/ Inbound experience – essential


* 3 years Team Leader/leadership experience – Non negotiable


* Proficient in English – essential (writing, reading, speaking)


* Bi\-lingual – advantage (writing, reading, speaking)

  


**Advantageous**  


* Computer literate \- MS Office, especially Excel – essential


* Regulatory Exam and NQF 5 FAIS credits


* BCOMM or related degree will be advantageous

  


EMPLOYMENT EQUITY  

  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Discovery Connect - Vitality -Team Leader Telesales - JHB

**About Discovery**
 Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast\-paced and dynamic environment enables smart, self\-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
   

  

**About Discovery Invest**
 Discovery Invest is an ever growing fast\-paced and dynamic environment that provides innovative products. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.
   

  

**Key Purpose**
 We are looking for Service Consultants who are client centric with a passion for customer service and who embrace our core purpose and and values through every interaction.
   

  

**Areas of responsibility may include but not limited to**
* Dealing with multiple telephonic queries from Investors brokers and franchises
* Dealing with queries through to resolution
* Dealing with queries focussing on client satisfaction and client retention outcomes
* Accurate logging of all interactions
* Achievement of product and soft skills knowledge targets
* Adhere to risk and compliance requirements
* Updating callers on the progress of their requests
* Ensuring that callers receive service in line with Discovery Standards
* Responsible handling of administrative tasks, including keeping accurate, detailed stats of all queries and correspondence
* Accurate record keeping and quality feedback to direct line manager
* Routing queries to the correct departments or teams for adequate resolution
* Utilising all the Discovery systems required for all calls, queries and correspondence


**Personal Attributes And Skills**
* The ability to work positively with people in a team environment
* The ability to display respect for the views and contributions of others
* Display empathy
* Good listening skills
* The ability to be supportive, caring and interest
* The ability to consult with others and share information and expertise with others
* Speak fluently
* Express opinions, information and key points of a discussion clearly
* Responds quickly to the needs of their callers and to the reactions and feedback of callers
* The ability to deliver results and exceed customer expectations
* Focus on customer needs and satisfaction
* Sets high standards for quality integrated with quantity
* Monitors, maintains quality and productivity
* Works in a systematic, methodical and organised manner
* Consistently achieves objective and goals
* Adaptive to change
* Patient and objective
* Accepts new ideas and change initiates
* Adapts interpersonal style to situational circumstances
* Displays an interest in new experiences
* Rapidly learns new tasks and commits information to memory quickly
* Demonstrates an immediate understanding of newly presented information
* Gathers comprehensive information to support decision making
* Maintains a positive outlook
* Focuses productively in a pressurised environment
* Keeps emotions under control during difficult situations
* Open to constructive feedback and learns from it
* Balances work and personal life
* Excellent verbal and communication skills
* Self\-Motivated and pro\-active
* Be able to prioritise work, under pressure and manage deadlines
* professional at all times
* A Team player
* resilient
* Service orientated and client centric
* Results driven


**Education And Experience**
* Matric
* A minimum of 2 years Call Centre experience
* A minimum of 1 years’ experience within the financial services industry
* Working experience within a LISP would be advantageous
* Related BComm Degree is advantageous
* Computer literacy: Proficient in MS Office (essential)
* Basic mathematical skills
* Broker knowledge and understanding is advantageous


 EMPLOYMENT EQUITY
   

  

 The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Service Consultant

**Oncology Service Agent \- Sandton \| Talent Pool**
**About Discovery**
 Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast\-paced and dynamic environment enables smart, self\-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
   

  

**About Discovery Care**
 Discovery Care, a subsidiary of Discovery Health, comprises of several specialized clinical areas with segmented teams. The Chronic and PMB Management team handles the processing of Chronic and Prescribed Minimum Benefit requests and manages escalated clinical queries. The HIV/Oncology and In\-Hospital Case Management teams review clinical cases specific to their areas of expertise. The High Touch team provides hands\-on services and resolves escalated queries for sensitive cases. Additionally, the Hospital Benefit Specialists, as part of field force, are responsible for real\-time risk management and the Care Coordination Services manages the Managed Care programs.
   

  

**Key Purpose**
 Dealing with all benefit and claims queries related to Oncology.
   

  

**Key Outputs**
 The successful applicant will be responsible for but not limited to the following job functions:
   

  

* Taking calls and dealing with Oncology queries from Members \& Service providers;
* Dealing with queries from franchises, brokers \& the public;
* Dealing with all queries through to resolution;
* Admin functions;
* Policy changes to the product;
* Working on Discovery Systems;
* Assisting with escalated queries from brokers and franchises.


**Competencies**
 The successful candidate must demonstrate the following competencies:
   

  

**Role Specific Behaviours**
 ☒Ensures accountability.
   

  

 ☒Action oriented
   

  

 ☒Manages ambiguity.
   

  

 ☐Attracts top talent.
   

  

 ☒Business insight
   

  

 ☒Collaborates
   

  

 ☒Communicates effectively.
   

  

 ☒Manages complexity.
   

  

 ☒Manages conflict.
   

  

 ☒Courage
   

  

 ☒Customer focus
   

  

 ☒Decision quality
   

  

 ☐Develops talent
   

  

 ☐Values differences
   

  

 ☐Directs work.
   

  

 ☐Drives engagement
   

  

 ☐Financial acumen
   

  

 ☐Global perspective
   

  

 ☒Cultivates innovation.
   

  

 ☒Interpersonal savvy
   

  

 ☒Builds networks.
   

  

 ☒Nimble learning
   

  

 ☒Organizational savvy
   

  

 ☒Persuades
   

  

 ☒Plans and aligns.
   

  

 ☒Being resilient
   

  

 ☒Resourcefulness
   

  

 ☐Drives results
   

  

 ☒Demonstrates self\-awareness.
   

  

 ☒Self\-development
   

  

 ☒Situational adaptability
   

  

 ☐Balances stakeholders
   

  

 ☐Strategic mindset
   

  

 ☐Builds effective teams.
   

  

 ☐Tech savvy
   

  

 ☐Instils trust.
   

  

 ☐Drives vision and purpose
   

  

 ☐Optimizes work processes
   

  

**Education And Experience**
 The following requirements are essential:
   

  

* Matric with Mathematics or Accounting minimum of 50% and above.
* Having a achieved a minimum of 50% in English in Matric
* MS Office and PC literate;
* Excellent verbal and written communication skills;
* Excellent administration skills;
* 12 months or more call centre experience


**Advantageous**
* The Business Writing Skill


 The following are advantageous (Internal Applicants)
   

  

* Previous Chronic and HIV call centre experience
* Atleast 6 months Discovery Health Call centre experience
* Discovery Health system \& product knowledge
* 3 to 6 months consistent on/above par performance in current role.


**Personal Attributes or Competency Profile**
**The Discovery Person**
* Values Driven
* Optimistic
* Learns on the Fly
* Resilient
* Instils Trust
* People Savvy
* Drives Results
* Problem Solver


 EMPLOYMENT EQUITY
   

  

 The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Oncology Service Agent - Talent Pool

Description Joining our client means becoming part of a dedicated team committed to delivering exceptional customer service in a professional environment on a 6 to 12-month contract. You will work within a well-established organization focused on banking, financial services, and insurance, where your contribution directly impacts client satisfaction and operational excellence. Duties: Manage inbound and outbound customer calls Provide accurate information on investment banking products and serv…

Call Centre Agent Market Related

**Purpose of the Role**


As our Dis\-Chem Life Team Leader \- Combined Sales, you will be responsible for leading, coaching, and motivating a team of Call Centre Agents to deliver exceptional customer experiences, meet sales targets, and uphold compliance standards. You will create an environment where agents can thrive, balancing people leadership, operational excellence, and hands\-on support to ensure every agent can succeed and every customer receives trusted advice.


This is a role for a leader who is customer\-obsessed, and passionate about growing people and performance.

**Role Summary**


The Team Leader will oversee daily operations of a team of Call Centre Agents. You will manage sales performance, compliance, customer service, and team culture, ensuring alignment with Dis\-Chem Life’s values and objectives.

**Benefits**

* Career growth opportunities within Dis\-Chem Life.
* Exposure to South Africa’s largest retail pharmacy and insurance ecosystem.
* Inclusive, supportive culture with a focus on growth and development.

**Key Responsibilities**

**Team Leadership and Coaching**

* Lead, mentor, and inspire a team of Call Centre Agents.
* Conduct regular performance check\-ins, providing coaching and support to drive growth.
* Foster a culture of accountability, collaboration, and continuous improvement.

**Sales and Customer Outcomes**

* Drive achievement of individual and team sales targets.
* Monitor key performance metrics (conversion rates, productivity, customer satisfaction).
* Support agents in handling escalated customer queries and complex cases.

**Compliance and Quality Assurance**

* Ensure all advisors operate in line with FAIS, FICA, TCF, and other regulatory frameworks.
* Monitor adherence to Dis\-Chem Life’s policies, processes, and ethical standards.
* Conduct spot checks and audits to ensure compliance and accuracy.

**Operational Management**

* Provide weekly and monthly performance reports to Call Centre Manager.
* Collaborate with HR, Training, and Compliance teams to address gaps and upskill agents.

**People and Culture**

* Build team morale through recognition, motivation, and open communication.
* Identify training needs and coordinate with the Training team.
* Act as a role model for Dis\-Chem Life values in all interactions.

**Technical Skills**

* Strong knowledge of retail financial products (life and funeral etc.).
* Understanding of FAIS, FICA, TCF, and insurance compliance requirements.
* Strong reporting and MS Office / CRM system proficiency.

**Soft Skills**

* Inspirational leader and coach.
* Excellent communicator with strong interpersonal skills.
* Commercially astute with a focus on results.
* Problem\-solver who thrives under pressure.
* High levels of integrity, professionalism, and accountability.

**Experience**

* 3–5 years’ experience in financial advisory or insurance sales.
* Minimum 2 years in a team leader/supervisory role.
* Proven track record of meeting and exceeding sales targets.

 **Qualifications**

* Relevant financial/insurance qualification (NQF 5 or higher in Financial Services).
* RE5 (Regulatory Exam) certification required.
* FAIS\-compliant.
* Additional leadership/management training advantageous.

Team Leader - Combined Sales

Join a High\-Performance Sales Team That Puts Customers First
   

  

 At AA Financial Services, we are passionate about creating exceptional customer experiences while helping motorists protect what matters most. We are looking for energetic, driven, and customer\-focused sales professionals to join our growing Term Warranty team.
   

  

 If you thrive in a target\-driven environment, love connecting with people, and enjoy turning opportunities into long\-term customer relationships, this role offers the perfect platform to grow your career while earning rewarding incentives.
   

  

 As a Lead Warmer, you will play a key role in expanding our market presence by creating solid and converting leads for our sales teams.
   

  

**Requirements**
**Qualifications:**
 Must have Matric
   

  

 Must have some post schooling education
   

  

 Must have some experience working a sales /marketing space
   

  

 The above are non negotiable qualification required for the role. Should you not have these qualification, please do NOT apply.
   

  

**Benefits**
* Basic is linked to minimum wage
* Attractive commission structure
* Career growth and development opportunities in sales team
* A collaborative and energetic team culture
* An environment where performance and contribution are recognised and rewarded

Call Center Lead Warmers Needed - Entry level

**International Sales, Lead Generation \& Customer Service Opportunities**  
Morningside, Durban  
Full\-Time \| Office\-Based  
International Clients (UK \& Overseas)

**About Floor19**

Floor19 is a growing international sales and service organisation based in Durban. We support overseas clients through a range of business process outsourcing (BPO) services including lead generation, customer service, administration, data management and outbound telephone campaigns. We pride ourselves on professionalism, attention to detail, strong communication skills and delivering outstanding results for our clients. \[Floor19\_Do...Template 1 \| Word]

We Are Always Looking For:

* Lead Generators
* Telesales Consultants
* Appointment Setters
* Customer Service Advisors
* Client Support Administrators
* Data Researchers
* Team Leaders
* BPO Professionals

What You'll Be Doing

Depending on the campaign and client, responsibilities may include:

* Speaking with businesses and consumers in the UK and other international markets
* Lead generation and appointment setting
* Customer service and client support
* Data capture and CRM management
* Processing administration and support tasks
* Building and maintaining positive client relationships
* Achieving daily and weekly performance targets

What We're Looking For

* Excellent spoken and written English
* Confident telephone manner
* Professional attitude and strong work ethic
* Reliable attendance and punctuality
* Good computer skills
* Ability to learn quickly and follow processes
* Previous sales, customer service, call centre or administration experience is advantageous
* Matric preferred

What We Offer

* Competitive basic salary
* Performance incentives and bonuses
* Full training provided
* Modern office environment
* Opportunities for growth and promotion
* Exposure to international businesses and clients
* Long\-term career opportunities

Working Hours

Most of our campaigns support UK\-based clients, therefore working hours may align with UK business hours.

Apply Now

We recruit throughout the year and maintain an active talent pool for current and future opportunities.

Please submit:

* Your CV
* Contact number
* Current area of residence
* Notice period (if applicable)

**Floor19 (Pty) Ltd**  
Morningside, Durban

**Join a growing international business where attitude, communication skills and commitment matter more than experience. If you're motivated, professional and eager to build a career, we'd love to hear from you.**

Provide your feedback on BizChatSourcesAllPeoplePeopleFilesFilesMeetingsMeetingsEmailsEmailsChatsChatsChannelsChannelsSitesSitesOtherOther

Pay: R8 500,00 \- R13 000,00 per month

Application Question(s):

* Neutral Accent

Experience:

* UK: 1 year (Preferred)

Language:

* English (Required)

Work Location: In person

International BPO

**Job Mission / Objective**


Provide professional, high\-quality customer service telephonically, ensuring seamless support outside of standard business hours. Lead by example in assisting customers with banking services, digital platforms, and urgent queries while supporting team performance and delivering exceptional service that exceeds expectations and fosters customer loyalty.

 **Requirements** **Customer Service Inbound**

* Handle complex customer queries, complaints, and escalations in line with SLA requirements
* Provide telephonic and digital (email/chat) support to customers after hours
* Manage and allocate queries within the Customer Service Mailbox to ensure SLA compliance
* Provide customers with accurate information on bank products and services
* Maintain high service standards aligned to CSAT, NPS, and FCR targets
* Ensure accurate logging of all interactions and escalations on the system
* Resolve customer issues at first contact or ensure effective escalation and follow\-up
* Support agents with difficult or escalated customer interactions
* Assist customers with card\-related services (activation, PIN reset, stop card, error resolution)
* Coordinate with third parties on issues such as airtime/electricity purchases

**Internet Banking/Banking App**

* Provide advanced support and approve on digital banking platforms (Mobile App, Internet Banking)
* Guide customers through onboarding, registration, and activation processes
* Assist with password resets, PIN changes, and transaction limit adjustments
* Support and enable customers on Access More
* Provide guidance and support to team members on digital queries

**Operations**

* Approve account holds on FlexCube in line with controls and procedures
* Monitor, identify, and escalate system outages and high\-risk incidents
* Act as escalation point for operational issues during after\-hours shifts
* Guide clients through onboarding on the Access More App
* Ensure proper incident logging, tracking, and handover to relevant teams
* Support quality assurance and adherence to operational standards

**Call Centre Outbound**

* Ensure timely return of customer calls and follow\-ups
* Monitor and guide agents on call\-back requirements and quality
* Proactively follow up on unresolved or escalated queries
* Ensure service recovery actions are taken where required

**Communication**

* Deliver clear, professional communication across all channels
* Actively listen and interpret customer needs accurately
* Simplify complex banking processes for customers
* Provide timely updates to manage expectations
* Maintain detailed and accurate interaction records
* Guide and coach team members on communication best practices

**Academic Knowledge:**


* Grade 12 (Matric) or equivalent qualification is required.
* A relevant tertiary qualification in Business Administration, Customer Service, Banking, or a related field will be advantageous.
* Any additional training or exposure to digital banking platforms or customer service environments will be advantageous.

**Work Experience:**


* Minimum three years of customer service experience

**Skills / Specialized Know How:**


* Banking System Skills
* FICA knowledge
* Good interpersonal skills
* Stress tolerance,
* High energy levels




***All appointments will be made in line with Access Bank’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals living with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.***

  



  

  

**Benefits**  

* Medical Aid
* Pension Fund
* Staff Rates

Senior Customer Service Agent - After Hours Support

**Job Reference Number:** SI\-712
  

**Department:** Mrk \- Oth : Customer Experience
  

**Business Unit:**
  

**Industry:** Gaming
  

**Job Type:** Permanent
  

**Positions Available:** 8
  

**Salary:** Market Related
Sunbet is looking for a customer\-focused Call Centre Agent to join our contact centre team. The successful candidate will be responsible for resolving bets, accounts and technical queries, promote responsible gaming, and deliver a seamless customer experience while ensuring compliance with company standards and policies.
##### **Job Description**


**Job Description:**
  

  

The Call Centre Agent, as the first point of contact for the SunBet business; is responsible for the answering of inbound calls, providing exceptional and professional customer service to successfully on\-board and support online sports betting customers in line with company standards.
  

  

**Core behavioural \& Technical / proficiency competencies:**
  

  

**Behavioural:**


* Problem Solving.
* Collecting Information (listening; asking questions).
* Creating customer experiences.
* Acting with energy and enthusiasm.
* Building \& Developing relationships.
* Responding with urgency.
* Conflict handling skills.
* Assuring Quality.
* Following Procedures.

**Technical:**


* Product/Gaming pricing structures.
* Sports betting /alternate gaming product knowledge.
* Proficient MS Office skills.
* Working knowledge of Opera suite.
* Selling skills.
* Listening skills.
* Telephone skills.
  

  

  

##### **Job Requirements**


Qualification:


* Grade 12\.
* 2/3 year Diploma in related fields.

Experience:


* 1\-2 years' experience in a call centre environment.

POPI Statement:


* Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.

Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.  
* 

*Sun International is committed to employment equity and encourages applications fromsuitably qualified candidates. Only shortlisted candidates will be contacted.*
  

  

***“If you have not heard from us within 14 days of the closing date, please consider yourapplication unsuccessful.”***

Call Centre Jobs in Sandton - Page 3

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