Browse live call centre jobs in Stellenbosch, Western Cape. Salaries, top employers and how to apply. Updated regularly.

* EARN UP TO R17K PER MONTH - SALES AGENTS WANTED * *Fast-growing Call Centre in Phoenix Local Campaign* Tired of fixed salaries? *You control your paycheck here.* *Were looking for:* Vibrant, motivated closers who thrive on targets and pressure. If you can talk, you can earn. *You need:* - Killer communication skills - Reliable transport - Drive to smash targets - Available for weekend shifts when needed - Call centre or debt review experience? Big plus, but well train the right attitude *We o…

Call Centre Agent

Phoenix Global is currently hiring Call Centre Agents.Please refer to flyer for details pertaining to the position and apply today.

Experienced Call Centre Agents

We are committed to locating the ideal job for you, so we kindly advise against paying for this service. There are no costs associated with securing employment with us. https://www.jobplacements.com/Jobs/V/VAPs-Sales-Agent-Call-Centre-1307283-Job-Search-07-09-2026-04-13-52-AM.asp?sid=gumtree

VAPs Sales Agent - Call Centre

URGENT HIRING: Telesales Consultant (Afrikaans Campaign)  
Location: Roodepoort  
Affinity Health is seeking a dynamic, target\-driven Telesales Consultant to join our growing Health Insurance Campaign, servicing Afrikaans\-speaking clients.

Minimum Requirements:  
Matric (Grade 12\)  
6–12 months telesales experience  
Fluent in English and Afrikaans  
Strong communication and persuasion skills  
Ability to meet and exceed sales targets

If you meet requirement kindly share your cv to **sithembile.rantai@affinityhealth.co.za**

Work Location: In person

Telesales Consultant

Branch Manager – Lead Generation

Braamfontein, Johannesburg

Contract: Month\-to\-Month

Preferred Start Date:03 August 2026

We are seeking an experienced and results\-driven Call Centre Manager to build, structure, and manage a lead generation operation from the ground up.

Key Responsibilities

Set up and structure call centre operations and processes

Lead, motivate, and manage a team of lead generation agents

Monitor KPIs, agent performance, call quality, and lead conversions

Conduct performance reviews, coaching sessions, and daily huddles

Collaborate with Campaign Managers to develop scripts and optimise sales techniques

Ensure compliance with POPIA, BCEA, and LRA

Liaise with EXCO to align operational goals

Work closely with HR on discipline, conflict management, and employee wellbeing

Report on productivity, lead quality, attendance, and campaign performance

Functional Focus Areas

Team Performance Management (25%)

KPI tracking, coaching, performance management

Lead Quality \& Conversion Oversight (15%)

Analyze lead quality, improve conversion processes

Operational Oversight (15%)

Scheduling, adherence, daily operational management

Reporting \& Analytics (10%)

Weekly/monthly reporting and insights to management

Strategy \& Process Improvement (10%)

Identify bottlenecks, implement efficiencies, support scaling

Training \& Development (10%)

Onboarding, upskilling, continuous development

Staff Engagement \& Retention (5%)

Morale, check\-ins, performance recognition

Compliance \& Quality Assurance (10%)

Legal compliance, QA monitoring and feedback

Minimum Requirements

Proven track record in lead generation call centre management

Strong experience with VICIdial / VCDial systems

Solid understanding of data analysis and performance reporting

Ability to interpret campaign data and work with Campaign Managers to improve conversions

Excellent communication and leadership skills

Strong knowledge of POPIA, BCEA, and LRA

Job Type: Full\-time

Pay: R20 000,00 \- R30 000,00 per month

Application Question(s):

* Which systems have you used in a Call centre and comfortable with ?
* What is your notice period ?
* ⁠have you lead a lead generation team , if yes how many agents were assigned to you.
* ⁠Have you ran a branch before or asssiated in the absence of a branch head as a 2ic?

Work Location: In person

Branch Manager

Call Centre Manager – Lead Generation

Braamfontein, Johannesburg

Contract: Month\-to\-Month

Preferred Start Date: 03 August 2026

We are seeking an experienced and results\-driven Call Centre Manager to build, structure, and manage a lead generation operation from the ground up.

Key Responsibilities

Set up and structure call centre operations and processes

Lead, motivate, and manage a team of lead generation agents

Monitor KPIs, agent performance, call quality, and lead conversions

Conduct performance reviews, coaching sessions, and daily huddles

Collaborate with Campaign Managers to develop scripts and optimise sales techniques

Ensure compliance with POPIA, BCEA, and LRA

Liaise with EXCO to align operational goals

Work closely with HR on discipline, conflict management, and employee wellbeing

Report on productivity, lead quality, attendance, and campaign performance

Functional Focus Areas

Team Performance Management (25%)

KPI tracking, coaching, performance management

Lead Quality \& Conversion Oversight (15%)

Analyze lead quality, improve conversion processes

Operational Oversight (15%)

Scheduling, adherence, daily operational management

Reporting \& Analytics (10%)

Weekly/monthly reporting and insights to management

Strategy \& Process Improvement (10%)

Identify bottlenecks, implement efficiencies, support scaling

Training \& Development (10%)

Onboarding, upskilling, continuous development

Staff Engagement \& Retention (5%)

Morale, check\-ins, performance recognition

Compliance \& Quality Assurance (10%)

Legal compliance, QA monitoring and feedback

Minimum Requirements

Proven track record in lead generation call centre management

Strong experience with VICIdial / VCDial systems

Solid understanding of data analysis and performance reporting

Ability to interpret campaign data and work with Campaign Managers to improve conversions

Excellent communication and leadership skills

Strong knowledge of POPIA, BCEA, and LRA

Job Type: Full\-time

Pay: R20 000,00 \- R30 000,00 per month

Application Question(s):

* Which Systems have your worked with in a Call centre?
* Have you managed a team ? If yes what was the total headcount you have managed ?
* what is your availability or notice period ?

Work Location: In person

Head of the branch

**Purpose of the Role:**


The FAIS Supervisor plays a key role in supporting the Key Individual (“KI”) by ensuring that all  

external agents, quality assurance agents or call centre agents adhere to the requirements as  

provided for in the Financial Advisory and Intermediary Services Act (“FAIS”). The role reports  

directly to the Head of Legal and Compliance, though the FAIS Supervisor will be trained and  

managed by the KI, gaining valuable experience and mentorship with a view to ultimately  

transition into a future KI role. The Supervisor will act as the primary line of defense in  

conjunction with the Quality Assurance Team in identifying and addressing any compliance  

issues within sales practices, reviewing the effectiveness of the Quality Assurance processes,  

ensuring that the KI's strategic oversight is well\-supported with accurate and consistent  

monitoring.

  

This role ensures that sales practices across all distribution channels meet legal standards,  

thereby protecting the company from legal risks and ensuring that all agents operate ethically  

and within regulatory boundaries.  

The FAIS Supervisor is essential in maintaining the integrity of the supervisory process and  

ensuring that all agents meet the required competencies to be fully independent.

 **Role Summary:**


As the FAIS Supervisor, you will take on the direct supervision of agents, regularly evaluating  

their sales activities to ensure they meet the FAIS requirements and other regulatory  

standards.  

Your primary focus will be to ensure that agents comply with legal requirements, avoid  

misrepresentation, and protect customers from mis\-selling. You will conduct monthly  

competency assessments, review sales practices, and ensure ongoing compliance, providing  

the KI with detailed reports and feedback on agent performance. This data will be crucial for  

the KI to assess agent competency, identify training needs, and make informed decision.  

You will play a key role in maintaining the integrity of the compliance process, ensuring clear  

communication with both agents and the KI about performance and compliance issues. By  

thoroughly assessing sales processes, offering coaching, and identifying areas for  

improvement, you will help the KI mitigate regulatory risks and create an environment where  

agents can succeed, achieve their goals, and positively impact the lives of our customers.

 **Benefits:**

* The right candidate will have a clear path for growth into a KI role, with the opportunity to  

work closely alongside the KI and Head of Legal and Compliance. This collaboration will  

provide valuable hands\-on experience in compliance leadership and regulatory oversight.
* Ongoing mentorship and training in regulatory compliance, enhancing skills for future  

leadership roles.

**Key Responsibilities:**

**Regulatory Compliance Oversight:**

  

* Ensure that all call centre agents adhere to the requirements in FAIS and other regulatory  

requirements by monitoring their daily activities, reviewing sales interactions, and  

confirming that legal standards are met.

**Competency Assessments:**

  

* Development of Supervision Plans for each agent requiring supervision.
* Conduct monthly competency evaluations of agents, assessing their ability to comply with  

FAIS requirements, demonstrating ethical sales practices, and identifying areas for  

improvement.

**Sales Activity Monitoring:**

* Review and evaluate a sample of sales calls and transactions, ensuring compliance with  

FAIS and preventing misrepresentation or mis\-selling. Ensure that agents meet all legal  

and ethical sales requirements.

**Reporting and Feedback:**

  

* Prepare detailed compliance reports for the KI, summarizing the results of your  

assessments and feedback on agent performance. Provide actionable recommendations  

for ongoing training and improvements.

**Communication with Agents:**

* Deliver clear and constructive feedback to agents, outlining areas for improvement and  

reinforcing compliance standards. Set specific expectations for performance, ensuring  

alignment with regulatory requirements.

**Agent Development and Training:**

  

* Work closely with agents to identify competency gaps and provide coaching to improve  

performance. Assist in the development of agents so they can eventually transition from  

supervision to independent operation.

**Documentation and Record Keeping:**

* Maintain accurate, up\-to\-date records of all assessments, evaluations, and feedback  

sessions, ensuring proper documentation for compliance reviews and audits with  

company compliance strategies and address any compliance concerns or issues.

 **Risk Mitigation:**

  

* Identify potential compliance risks and proactively recommend corrective actions to  

minimise legal exposure. Support the KI in addressing compliance issues and maintaining  

the company’s reputation for legal and ethical conduct.

**Technical Skills:**

  

* Strong understanding of FAIS, compliance requirements, and other applicable financial  

services regulations.
* High level of proficiency in MS Office, particularly Excel and Word, to analyse data,  

generate reports, and document compliance activities.
* Skilled in reviewing sales processes to spot any compliance issues and suggest practical  

improvements.

 **Soft Skills:**

* Strong verbal and written communication skills to effectively provide feedback to Agents,  

Team Leaders, Supervisors, and preparation of detailed compliance reports for the KI.
* A meticulous approach to reviewing sales activities, identifying compliance risks, and  

ensuring accuracy in reporting.
* Commitment to upholding high standards of integrity and ethical conduct, especially  

when dealing with sensitive compliance matters.
* Demonstrated capacity for leading, mentoring, and coaching agents while ensuring  

compliance with regulatory standards.
* Ability to quickly adapt to evolving regulations, processes, and company requirements.

**Experience:**

* 3\+ years of experience in the long\-term insurance industry, with a focus on compliance,  

supervision, or regulatory oversight.
* Call centre experience preferred but not required.
* Proven track record in assessing and monitoring sales performance, especially in relation  

to compliance standards and regulatory requirements.
* Experience providing coaching, feedback and performance improvement plans to help  

agents align with compliance standards.
* Ability to speak and understand multiple languages

 **Qualifications:**

* Minimum NQF Level 5 Qualification (FSCA recognised)
* RE 1 / RE 5: Regulatory exams (Beneficial)
* FAIS\-Specific Training, Additional FAIS or compliance certifications are highly  

advantageous to demonstrate a strong grasp of relevant financial regulations.

FAIS Supervisor – Call Centre

**Bongo Credit** is a new consumer finance business being established in South Africa, backed by the experience of an international financial services group. As we expand nationally, we're building a modern branch network focused on responsible lending, transparency, and outstanding customer service. We assess affordability carefully, protect customer data, and operate in full compliance with South African laws and regulatory requirements.

As we grow, we are committed to building lasting relationships – with our customers, our partners, and the regulators we work alongside.

If you're passionate about building and scaling new markets, thrive in an entrepreneurial environment, and want to make a meaningful impact in a fast\-growing business, we'd love to hear from you. We're looking for a dynamic and results\-driven Regional Expansion Manager to join our team and play a key role in driving our growth across the region.

This is a unique opportunity to build a branch network from the ground up. You'll have significant autonomy, work directly with the senior leadership, and play a key role in shaping Bongo Credit's physical footprint across South Africa.

Regional Expansion Manager

(full\-time, Gauteng, 2 year contract)

**Responsibilities**

* Demographic \& market analysis. Analyze population demographics, employment trends, competitor presence, customer behavior and economic activity to identify high\-potential expansion opportunities.
* Site evaluation. Walk every candidate location on the region’s target list in person — assess street frontage, visibility, foot traffic, and proximity to taxi ranks, rail, or BRT stops — and recommend go / no\-go against the property brief’s criteria.
* Pipeline ownership. Manage the region's site pipeline from shortlist through site visit, landlord negotiation, lease signature, and coordination of all branch opening activities through to handover and operational readiness. This includes working with landlords, contractors, signage, utilities, furniture, IT infrastructure, security, and the fit\-out team to ensure new branches open on schedule, while keeping senior leadership updated on progress against the target site list.
* Lease negotiation. Negotiate commercial lease terms in line with company standard, securing external signage rights wherever possible.
* Market intelligence. Map where competitor micro\-lenders already trade, and build a working knowledge of retail corridors, taxi ranks, and cash\-retail anchors in the region.
* Landlord, agent \& vendor management. Build, negotiate, and maintain strong relationships with landlords, letting agents, mall/centre management, contractors, shopfitters, security providers, cleaning companies, and other service providers involved in branch establishment across the region's priority nodes. Manage commercial negotiations, service delivery, and vendor performance to ensure the successful and timely establishment of new branches.
* Budget management. Manage the region’s property acquisition budget; negotiate rent and terms within approved parameters and escalate exceptions.
* Compliance \& handover. Ensure all signed sites meet lease, municipal, and statutory compliance requirements by coordinating municipal signage approvals, NCR branch registration, and any other required permits for new branch openings. Prepare and hand over a complete site pack (including the lease, floor plans, photos, approvals, and utilities status) to the fit\-out and operations teams to support a smooth transition to branch delivery.
* Reporting. Provide regular pipeline and market updates directly to the senior leadership, including recommendations on sequencing and any deviations from the scored priority list.

**Requirements**

* 3 to 5\+ years’ experience in retail site selection, commercial property leasing, or branch network expansion — ideally in township, CBD, or high\-street micro\-retail environments.
* Demonstrated experience negotiating commercial leases and managing landlord relationships.
* Strong, current local knowledge of the assigned region — its townships, CBDs, taxi ranks, and retail corridors. Understanding of township, CBD and peri urban trading environments.
* Comfortable working independently and reporting into a remote senior leadership with minimal day\-to\-day supervision.
* Valid driver’s license and own reliable vehicle.
* You enjoy spending most of your time in the field, visiting potential locations, meeting landlords, and understanding local markets.
* Strong written reporting skills — able to turn site visits into clear, comparable recommendations.

**You'll stand out if you have**

* Direct experience with micro\-lending, informal\-economy financial services, or cash\-retail branch rollout.
* Existing relationships with landlords, letting agents, or center managers active in taxi rank / CBD retail nodes.
* Familiarity with the competitive micro\-lender landscape.
* Experience opening multiple sites against a target list and timeline, rather than a single\-site search.

**Why join us**

* Join a business at the start of its South African growth journey.
* Play a key role in building a national branch network.
* Work directly with senior leadership.
* High levels of ownership and decision\-making.
* Opportunity to grow into a regional leadership position as the network expands.

**What we offer**

* Shared Success, "We Win Together" – a culture built on collaboration, trust, and achieving ambitious goals together
* International exposure through collaboration with colleagues and markets across Europe and Africa
* Meaningful work that contributes to financial inclusion and creates positive impact in the communities we serve
* Opportunities to influence change, drive improvements, and see your contributions translate into real business results
* Continuous learning and tailored development opportunities to support your professional growth
* A diverse and inclusive workplace where different perspectives are valued and encouraged
* Modern employee benefits package, including health insurance, lunch allowance, special day\-off package, paid mobile calls, and parking
* Flexible and supportive work environment that promotes a healthy work\-life balance
* Competitive salary, complemented by result\-oriented bonus opportunities

Application Question(s):

* What is your employment status?
* What is your current or most recent position held?
* What is your current or most recent monthly salary?
* What is your expected monthly gross salary?
* What makes you a good candidate for this position?
* What is your availability?
* Would you be interested in accepting a two year position?

Work Location: In person

Branch Expansion Manager (Gauteng)

**RESPONSIBILITIES**

**1\. Psychosocial Call Center Case Management** 

EAP call centre’s frequently receive complex calls where legal issues intersect with mental health crises (e.g., divorce, custody issues, domestic violence, eviction/financial distress, or threats of self\-harm with legal implications).

* **Direct Telephonic Consultation**: Provide clear, professional, and empathetic telephonic legal advice directly to EAP clients referred by the call centre team. This service is strictly advisory, focusing heavily on Family Law (e.g., maintenance, divorce, domestic violence, care and contact) and Contract/Consumer Law (e.g., rental disputes, credit agreements, consumer rights).
* **Adherence to Scope Exclusions:** Ensure 100% adherence to service boundaries by explicitly excluding Labour Law (which is referred to internal HR specialists or the CCMA) and Criminal Law from the telephonic advice scope.
* **Legal Frameworks \& Guidance Tools:** Create, maintain, and quarterly update a "Legal Playbook" for call centre agents. This tool must outline boundaries on what constitutes basic legal information versus binding legal advice, ensuring agents do not expose the company to professional negligence claims.
* **Resource \& Referral Network Curation:** Source, vet, and update a database of trusted pro\-bono legal clinics, NGOs (e.g., Legal Aid SA, POWA), and specialised statutory bodies (e.g., the CCMA, Maintenance Courts) for agents to pass on to callers.
* **Call Center Legal Training:** Conduct bi\-monthly training sessions for call center agents on basic South African law relevant to common EAP queries (Family Law, Labour Law, Protection from Harassment Act) to improve the quality of front\-line information.
* Conduct quarterly Virtual Workshops/webinars to clients.

**2\. Contract \& Commercial**

* **Commercial Contracts/SLA:** Review and advise on internal and external Company contracts and documents, including MOA’s/SLA’s/NDA’s.
* **Client Contract Management**: Formulating, preparing client contracts, including onboarding, document review and feedback, communication with clients, and ensuring the timeous renewal of commercial contracts.
* **Contract Turnaround Time (SLA Adherence):** Review and return client corporate agreements, vendor contracts, and NDAs within 48 to 72 hours.
* **Template Optimisation:** Maintain standard Client contract templates to minimise negotiation timelines.
* **Provider Network Contracting:** Draft and execute robust contracts for the network of external affiliate psychologists and counselors, ensuring clear clauses regarding independent contractor status and strict confidentiality.

**3\. Regulatory Compliance \& Data Privacy** 

Because the call centre captures immense amounts of special personal information (health, financial, and emotional data), data protection is paramount.

* **POPIA Call Center Compliance Audits:** Ensure 100% compliance with the Protection of Personal Information Act (POPIA). Conduct bi\-annual internal audits specifically focusing on things such as: call recording storage, data encryption, and agent access controls.
* **Confidentiality Breach Prevention:** Maintain a target of zero data privacy breaches or unauthorised disclosures of private/confidential information.
* **Statutory Registrations:** Monitor and ensure that the company and its operations remain aligned with the Consumer Protection Act, HPCSA ethical rules (regarding referrals), and EAPA\-SA standards.
* **Internal Policies**: Implement and review internal company policies. Ensure compliance with necessary legislation and good practice guidelines.

**4\. Service Delivery Risk Mitigation \& Ethics** 

* **Affiliate Network Auditing:** Partner with operations to audit the credentials, professional indemnity insurance, and professional board registrations of the affiliate network quarterly.
* **Professional Indemnity \& Liability Minimisation:** Maintain a target of zero successful professional liability or negligence claims against the Company by ensuring strict disclaimer scripts are used in the call centre and embedded in digital platforms.

**5\. Dispute Resolution \& Internal Support** 

* **Early\-Stage Dispute Resolution:** Resolve 80% of client or vendor contract disputes through negotiation before they escalate to formal litigation.

**QUALIFICATION**

* LLB from a recognised university.
* Admitted Attorney of the High Court of South Africa.
* 3–5 years' post\-admission experience.
* Strong experience in commercial, marital and family Law
* Experience in Property, Wills \& Estate Planning and Deceased Estates

Pay: R1,00 \- R10,00 per year

Work Location: In person

Inhouse Legal Counsel

PSI Luxury Living is looking for motivated and confident Call Centre Sales Agents to join our growing team.

* Excellent communication skills
* Sales or call centre experience is an advantage
* Target\-driven and self\-motivated
* Positive attitude and willingness to learn
* Reliable and punctual

What We Offer:

* Basic salary
* Attractive commission structure
* Ongoing training and support
* Career growth opportunities
* Friendly team environment

Salary: To be discussed at the interview, based on experience.

If you have a passion for sales and enjoy working with people, we'd love to hear from you!

whatsapp cvs to 0849989133

Pay: From R4 500,00 per month

Experience:

* callcentre or sales : 1 year (Required)

Work Location: In person

Sales Consultant

**Position Available: Helpdesk Administrator**
==============================================



Do you love helping people, enjoy working with technology, and take pride in delivering exceptional customer experiences? We’re looking for a friendly, proactive and tech\-savvy Helpdesk Administrator to become the digital support specialist for our Property Management team.



This is far more than a traditional helpdesk role. You’ll be the go\-to person helping owners and residents confidently use ANGOR Online (AOL), our innovative client platform, while supporting the digital transformation of our business. From guiding clients through the app to resolving queries, assisting with online insurance claims and helping customers make the most of our digital services, you’ll play an important role in improving the overall client experience.



You’ll work closely with our Portfolio Specialists, Portfolio Administrators and Financial Controllers, reducing administrative workloads by empowering clients to self\-service through our technology. If you’re passionate about people, technology and problem\-solving, and enjoy learning new systems, this is an exciting opportunity to build your career with a company that embraces innovation and continuous improvement.


* **Reporting to:** Administrative Controller
* **Location:** First Floor, Wrigley Field, The Campus, Corner of Main \& Sloane Street, Bryanston, with remote work on non\-office days (reliable backup electricity and internet required)
* **Salary:** R12,000 – R16,000
* **Benefits:** Pension Fund
* **Eligibility:** South African Citizens Only

**Purpose of the Position**
===========================



The Helpdesk Administrator is responsible for assisting clients with registering and navigating the ANGOR Online (AOL) platform, resolving client queries, and providing support to the Property Management Department.


**Scope**
=========



Reporting to the Administrative Controller, the Helpdesk Administrator serves as the primary support contact for clients using ANGOR Online. The role assists owners and residents in accessing and using the platform effectively, resolves online and chat enquiries, and promotes digital self\-service to reduce telephone and email enquiries to the Property Management team.



Working closely with Portfolio Specialists, Portfolio Administrators and Financial Controllers, the Helpdesk Administrator ensures clients receive timely assistance while escalating more complex matters to the appropriate team when necessary.


**Responsibilities**
====================


**Registering Clients on the ANGOR Online Platform**
----------------------------------------------------


* Assist clients with downloading or updating the ANGOR Online app.
* Guide clients to log in using the cell phone number recorded on the system.
* Update client cell phone numbers upon receipt of written authorisation to assist with registration.
* Direct clients to the appropriate section within the ANGOR Online platform to resolve queries (e.g. debit order forms, conduct rules and other documentation).

**Assistance \& Navigation on the ANGOR Online Platform**
---------------------------------------------------------


* Receive email requests from Portfolio Specialists, Portfolio Administrators and Financial Controllers to assist with client queries through the ANGOR Online platform.
* Receive and respond to instant chat enquiries, resolving or escalating queries where appropriate.
* Assist clients with submitting insurance claims online.

**System Maintenance \& Undelivered Emails**
--------------------------------------------


* Update client information as instructed via email.
* Contact clients to obtain updated email addresses where emails have been returned as undeliverable.
* Update client email addresses on the system and send a confirmation email to verify successful delivery.

**New Client Take\-Ons**
------------------------


* Contact clients where welcome emails have bounced or could not be delivered.
* Contact clients where no cell phone number is recorded to enable ANGOR Online registration.

**STss Call Centre**
--------------------


* Act as a relief Call Centre Agent when required.

**Levy Statement Run**
----------------------


* Assist owners with levy statement queries received via levy@angor.co.za.
* Escalate unresolved queries to the appropriate Financial Controller or team and record actions taken on the Zoho Desk ticket.

**General**
-----------


* Perform any other duties reasonably assigned by management.

**Minimum Qualifications**
==========================


* The applicant must have completed a minimum of Grade 12 (Matric) and have an excellent command of spoken and written English.
* The applicant should have at least one year’s experience in a customer service or service\-related environment.
* The applicant should present themselves professionally at all times and demonstrate exceptional customer service skills.

**Knowledge, Skills \& Abilities**
==================================


**The applicant should demonstrate knowledge of:**
--------------------------------------------------


* Building and maintaining positive and professional client relationships.
* Delivering exceptional customer service.
* Cultural awareness and sensitivity.
* Conflict resolution and de\-escalation techniques.

**The applicant should demonstrate the following skills:**
----------------------------------------------------------


* Excellent interpersonal skills.
* Excellent verbal, written and listening communication skills.
* Strong attention to detail and accuracy.
* Effective time and workload management.
* Computer literacy, including Microsoft Office.
* The ability to remain calm and professional under pressure.
* Strong organisational skills.

**Personal Attributes**
-----------------------



The successful applicant should demonstrate:


* Patience and perseverance.
* Honesty and integrity.
* Strong work ethic.
* Reliability.
* A deadline\-driven mindset.
* The ability to work independently.
* Adaptability and willingness to embrace change.
* A commitment to maintaining strict confidentiality.
* A positive, customer\-focused attitude.

**Training \& Development**
===========================



At ANGOR, we invest heavily in the success of our team. Every new employee participates in a structured training programme designed to equip you with the knowledge and practical skills required to perform your role confidently.



The programme includes:


* Comprehensive training on our systems and processes
* Self\-study using our Standard Operating Procedure (SOP) manuals
* Watching training webinars
* Completing the TRACS training programme
* Practical hands\-on learning
* Asking questions and actively engaging with your trainers and colleagues


Our training programme is intensive and requires dedication, discipline and a willingness to learn. Applicants should expect to spend time reading, practising and reinforcing what they have learned outside of formal training sessions.



Your success in this role will be directly linked to the effort you invest during your training and ongoing self\-development. We are committed to supporting you every step of the way, but we also expect you to take ownership of your learning and make the most of the resources available.


**Working Conditions**
======================


* The applicant will be based in an open\-plan office and will work remotely in accordance with the company’s hybrid working arrangements. The role requires regular interaction with clients and colleagues and involves managing multiple enquiries while maintaining a high standard of customer service.
* Applicants will be expected to assist colleagues with resolving client queries, contribute ideas for continuous improvement, and occasionally attend meetings off\-site.
* This is a fast\-paced, target\-driven environment where weekend and after\-hours work may occasionally be require

Helpdesk Administrator

### **About Us**

**Tsebo Beverages** is seeking a highly organised and customer\-focused **Administrator** to support the daily operations of the business. The successful candidate will be responsible for administrative coordination, financial recordkeeping, client service, inventory management, invoicing, and supporting operational activities to ensure the smooth running of the department.



This role requires an individual with strong financial literacy, excellent communication skills, and the ability to work effectively in a fast\-paced environment while maintaining high levels of accuracy and customer service.



As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**, **Procurement**, **Workspace Design**, **Engineering, Remote Camps**, and more. **Developing our people** – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. **DOWNLOAD OUR ONE\-PAGER** to find out more about who we are in a nutshell.

### **Duties \& Responsibilities**

#### **Administrative \& Customer Service Support**


* Log, monitor, and attend to client service calls and requests.
* Maintain professional and positive client relationships.
* Handle incoming calls, emails, and customer queries efficiently.
* Assign job cards and allocate tasks to operational teams.
* Prepare and update operational records, reports, and checklists.
* Assist with completing all administrative returns.
* Attend meetings and training sessions as required.

#### **Financial Administration**


* Process month\-end billing accurately and within deadlines.
* Invoice tea station cost centres and clients.
* Prepare, collate, and distribute invoices and statements.
* Maintain financial records, databases, and filing systems.
* Assist with financial statement preparation and analysis.
* Ensure accurate financial reporting and recordkeeping.

#### **Stock \& Inventory Management**


* Place orders with suppliers and track deliveries.
* Monitor stock levels and maintain inventory records.
* Conduct stock ordering and stocktaking activities.
* Ensure accurate recording of goods received and issued.
* Support stock rotation and secure storage practices.

#### **Operational Support**


* Assist with the day\-to\-day management of staff as the second\-in\-charge when required.
* Support the Manager with operational administration and take initiative in their absence.
* Foster effective communication and teamwork within the business unit.
* Ensure compliance with company procedures and safety requirements.

### **Skills and Competencies**

* Excellent customer service orientation.
* Strong problem\-solving and decision\-making skills.
* Well\-organised with strong attention to detail.
* Excellent communication and interpersonal skills.
* Strong planning and coordination abilities.
* Ability to negotiate, organise, delegate, and work under pressure.
* Enjoys working with people and building relationships.
* Able to work independently and as part of a team.
* Demonstrates integrity, accountability, and professionalism.
* Experience in financial administration, invoicing, billing, and statement reconciliation.
* Minimum 3–5 years' experience in an administrative role.
* Previous experience in a hospitality, catering, beverages, or services environment will be advantageous.

### **Qualifications**

* Grade 12 – Essential.
* National Diploma or Certificate in Administration, Business Administration, or a related field – Advantageous.
* Advanced Microsoft Office/Excel training or certification – Advantageous

Administrator

We're looking for a **Sales Development Representative** to own high\-volume outbound prospecting and follow\-up for a fast\-growing better\-for\-you snack brand with retail placement across 15 or more regional grocery chains. You will engage cold prospects, re\-activate inactive accounts, support reorders and expansion from existing customers, and respond to inbound inquiries — all within a structured, metrics\-driven outbound motion.


This is a pure execution role. High activity, clear metrics, no fluff. You will be making calls and sending emails every day, hitting daily activity targets, and keeping Salesforce clean and current. If you have a confident phone presence, write sharp non\-spammy cold emails, and want a clear playbook with clear expectations inside a growing consumer brand, this role is a strong fit.


Why You'll Want to Join* You will be paid in **USD** (bi\-monthly: every 15th and 30th)
* **Paid Time Off** in accordance with company policy
* Observance of **Holidays** per company guidelines
* **100% remote setup** so you can work wherever you're most productive
* This role requires availability **Monday through Friday, 9 AM to 6 PM US Eastern Time**
* Work inside a growing CPG brand with real retail traction and an expanding national footprint
* High\-activity role with a clear playbook, defined metrics, and a repeatable outbound motion


What You'll Work On**Outbound Prospecting and Cold Outreach**

* Send high\-volume outbound emails to cold prospects using automated outreach systems
* Call cold prospects and warm leads daily with a confident, natural delivery
* Write clear, concise, non\-spammy cold emails that get responses
* Handle objections and basic discovery conversations professionally and without hesitation

**Account Follow\-Up and Reactivation**

* Follow up consistently with inactive or stalled accounts to re\-engage and move them forward
* Call current customers for reorders, account expansion, and reactivation
* Maintain a structured cadence across all active and dormant accounts

**Inbound Response**

* Respond promptly to inbound calls and email inquiries within defined response time targets
* Qualify inbound leads and route or advance them appropriately

**CRM and Activity Management**

* Log all call and email activity accurately in Salesforce after every interaction
* Maintain clean CRM data with clear next steps on every account at all times
* Hit daily activity targets and monthly pipeline creation goals consistently


What You Bring* Prior experience in sales, outbound, inside sales, or lead generation
* Fluent English across reading, writing, and speaking — this is a phone and email\-first role
* Strong written communication with the ability to write clear, concise cold emails that do not read as spam
* Confident, natural phone presence with the ability to handle objections and rejection without losing momentum
* Experience with Salesforce or a comparable CRM for logging activity and managing pipeline
* Strong computer literacy with the ability to multitask across multiple tools simultaneously
* Fast typing and strong attention to detail
* Available Monday through Friday, 9 AM to 6 PM Eastern Time with a quiet, professional calling environment and reliable high\-speed internet
* Self\-disciplined, coachable, and comfortable being measured against daily and monthly metrics


Nice to Have* Experience in CPG, food and beverage, retail, or consumer brand sales
* Familiarity with grocery or regional retail distribution channels
* Background in high\-volume outbound sales with defined daily activity targets
* Experience using sales engagement platforms such as Outreach, Salesloft, or Apollo alongside a CRM


How to Apply
Please include:

* Your **updated resume**
* A **short Loom video (1 to 2 minutes)** introducing yourself, describing your outbound sales or SDR experience, and giving an example of a cold outreach approach that worked for you and why

**Only candidates who submit a Loom video will be moved to the next step of the hiring process.**


If you want a clear playbook, measurable expectations, and a repeatable outbound motion inside a brand with real retail momentum, this role gives you the structure and the direct impact to do your best work.


Application Process Overview**Application Process Overview**


Our comprehensive selection process ensures we find the right fit for both you and our clients:

* **Initial Application** \- Submit your application and complete our prequalifying questions
* **Video Introduction** \- Record an video introduction to showcase your communication skills and work experience
* **Role\-Specific Assessment** \- Complete a homework assignment tailored to the position (if applicable)
* **Recruitment Interview** \- Initial screening with our talent team
* **Executive Interview** \- Meet with senior leadership to discuss role alignment
* **Client Interview** \- Final interview with the client team you'd be supporting
* **Background \& Reference Check** \- Professional reference verification
* **Job Offer** \- Successful candidates receive a formal offer to join the team


Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.

Sales Development Representative (Outbound)

**Listing reference:** cartr\_000852
**Listing status:** Online
**Apply by:** 22 August 2026
##### **Position summary**


**Industry:** Call Centre Industry
**Job category:** Customer Service
**Location:** Rosebank
**Contract:** Permanent
**EE position:** No
##### **Introduction**


We are a world\-leading smart mobility tech company with over 1,500,000 subscribers across 23 countries, and we’re looking for an individual to Supervisee our scheduling team in Rosebank, Johannesburg. Are you a reliable, well\-organised, and service\-oriented individual? Do you have the ability to lead a team while maintaining high\-quality standards in a fast\-paced, dynamic environment? If so, we'd love to hear from you.
##### **Job description**


Key Responsibilities

  

* Lead and motivate a team of Scheduling agents.
* Monitor team performance against targets.
* Assist agents with escalations and customer resolution.
* Provide coaching, training, and performance feedback to agents.

Send your updated CV to khumo.moralo@cartrack.com


##### **Minimum requirements**


* Matric (Grade 12\)
* 2 \- 5 years’ experience in customer care, of which 1 \-2 years are in leadership.
* Strong knowledge of Customer Care processes.
* Strong conflict resolution and problem\-solving skills.

Team Lead: Scheduling

We are looking for a driven, empathetic, and target\-focused **Vehicle Insurance Sales Consultant** to join our team. If you thrive on the phone, love helping customers protect what matters most, and have a track record of beating your sales targets, we want to hear from you.

**Requirements:**

* **Experience:** Minimum 1 year of proven vehicle insurance sales experience.
* **Track Record:** A consistent history of meeting and exceeding sales targets.
* **Education:** Matric / Grade 12 essential.
* **Languages:** Fluent in English (proficiency in an additional South African language is highly advantageous).
* **Skills \& Tools:** Strong phone presence: calm, articulate, persuasive, and compassionate when handling sensitive customer discussions.


	+ Proficient in CRM systems, MS Office, and call centre software.

**Working Hours:** Monday to Friday \| 08:00 – 17:00

Telesales Agent (Vehicle Insurance)-July 2026

### **Job Advert Summary**

### **About SABS**



The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS); promote quality in connection with commodities, products and services; and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the world around you. We offer diverse career paths in a dynamic environment that nurtures and recognises talent and potential. Become part of our vision of being a trusted standardisation and business assurance solution provider and join a team that fosters accountability, excellence and innovation in an inclusive workplace.



SABS is an equal opportunities employer, and our recruitment will be done in line with the Employment Equity Act 55 of 1998 and our EE Policy.


*Please note by responding to the advertisement, you consent to the collection, processing, and storing of your Personal Information in accordance with the Protection of Personal Information Act (POPIA). Your information will be used solely for purposes of recruitment and more specifically for the position you have applied for and will not be shared with third parties without prior consent unless required by law.*



Please note that applications received after the closing date will not be considered.


### **Purpose Statement**



To provide customer engagement services, using initiative to resolve all customer queries telephonically on first contact for external clients, within the assistance of relevant internal SABS divisions while achieving set targets.


### **Minimum Requirements**

  


### **Qualification**

* Diploma in Customer Relations, Customer Services. **(NQF Level 5\)**

### **Work Experiance**


* 1\-2 years’ work experience in Customer Services, Information Services or Call Centre environment **(Operational Level)**

### **Duties and Responsibilities**

### **Functional Management**


* Receive and handle all incoming calls and mail queries and requests and letters, email and faxes and respond within agreed turnaround times as per the standard operating procedures.
* Prepare and respond to correspondence from the customers such as emails, faxes and letters received.
* Ensure that all queries are logged on to the CRM system according to Customer Engagement standard operating procedures.
* Ensure that service request reference numbers are provided for all logged correspondence.
* Ensure that all customers are informed of the turnaround times per query and that all queries are resolved, as far as possible, on first contact.
* Ensure that all customer requests are processed according to set procedures.
* Receive relevant information from internal and external stakeholders to resolve customer queries.
* Forward all unresolved queries to the relevant business unit and escalate to the relevant line manager
* Attach correct supporting evidence to CRM service requests.
* Ensure that the status of all opened emails are monitored and actioned accordingly.
* Conduct progress verification on all work routed to the relevant divisions for execution.
* Update the activity status on the CRM system, on all resolved and unresolved requests.
* Connect internal employees telephonically with external clients and / or stakeholders as required
* Assist in determining the impact / value of the information provided to customers through customer surveys
* Maintain the workstation by reporting system related problems or faults to enable efficient and effective operations.
* Provide administrative support to unit, as and when required.

### **Risk and Compliance Management**


* Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
* Support and provide evidence to all internal and external audit, Accreditation and regulatory requirements.
* Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.

### **Stakeholder Management**


* Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
* Represent and participate in the organisation’s committees and tasks teams when required.
* Attend meetings and present relevant information stakeholders when required.
* Ensure the provision of excellent customer service.
* Resolve queries and problems within span of control and within agreed time frames.
* Follow up on unresolved queries, complaints where required.
* Liaise with relevant stakeholders regarding follow\-up of information, as required.

Agent: Call Centre

**TRACKER TELESALES AGENTS (BPO)**

**We are hiring experienced telesales agents for a for a Tracker Campaign.**

REQUIREMENTS — COMPULSORY

Must be able to start Immediately

Grade 12 / Matric

Minimum 12 months BPO call\-centre experience

Telematics / tracking device sales experience

Vehicle insurance / VAPs telesales experience

Strong dialler knowledge — testing will be conducted

Clear criminal and ITC record — checks will be done

SALARY \& BENEFITS

**R6,000 per month** — R5,500 basic salary \+ R500 attendance bonus

Lucrative commission structure

High earning potential

Immediate start opportunity

HOW TO APPLY

Send your CV to:  
**recruitment@breakthroughstaffing.co.za**  
**info@breakthroughstaffing.co.za**

**Shortlisted candidates will be required to provide the following:**

Last salary payslip

Copy of ID

Copy of Matric certificate

A short interview video answering the questions below

INTERVIEW VIDEO QUESTIONS

Tell us about your BPO call\-centre experience. Which campaigns have you worked on?

Do you have experience selling tracking devices or telematics products? Explain your role and achievements.

Have you sold vehicle insurance or VAPs before? What products did you sell?

Describe your dialler experience. Which diallers have you used, and what functions are you confident with?

What is your average conversion rate or daily sales target from your previous roles?

Why do you believe you are a strong fit for a Tracker telesales campaign?

Are you available for an immediate start?

What motivates you in a high\-pressure, commission\-driven environment?

**Apply today — experienced candidates only.**

Pay: R6 000,00 per month

Work Location: In person

TRACKER TELESALES AGENTS (BPO)

Are you passionate about delivering exceptional customer service and confident in a fast\-paced call centre environment? We’re looking for energetic, service\-driven Client Services Agents who thrive on making every customer interaction count.
   

  

 In this exciting role, you’ll be the friendly, knowledgeable voice of our company — helping clients with queries, sharing product knowledge, and turning problems into positive experiences. If you're target\-driven, tech\-savvy, and love working with people, this is your opportunity to contribute and shine within a supportive and dynamic team.
   

  

 Key Responsibilities
   

  

* Answer incoming calls and respond to customer emails in a professional, helpful manner
* Handle and resolve a wide range of customer queries quickly and accurately
* Provide detailed, up\-to\-date product and service information to clients
* Log and document all call information in line with company procedures
* Identify trends in customer concerns and share insights with the team
* Complete call reports and maintain accurate call logs
* Work towards achieving individual and team KPIs and call centre targets
* Participate in ongoing training and upskilling sessions
* Follow all internal processes and comply with company policies
* Support the team with any additional service tasks when needed

Client Services Agent

As a customer service agent, you will play a crucial role in ensuring customer satisfaction and loyalty by providing excellent service and support. You will interact with customers via various channel Duties & Responsibilities Promptly and professionally respond to customer inquiries via phone, email, chat, or in-person, providing accurate information and assistance regarding products, services, policies, and procedures. Identify and resolve customer issues and complaints in a timely and empath…

Customer Service Agent (Bloemfontein/Temporary)

We are committed to locating the ideal job for you, so we kindly advise against paying for this service. There are no costs associated with securing employment with us. Job Title: Customer Care Administrator Department: Customer Service Location: To Be Confirmed Employment Type: Permanent About Us Stratogo is a professional recruitment and workforce solutions company specializing in sourcing and placing top talent across various industries. Our client is seeking an experienced and customer-focu…

Customer Service Agent - KwaZulu-Natal, Durban

Our client is recruiting for a Customer Call Centre Agent , the successful incumbent is responsible for providing administrative duties, answering calls from both internal and external stakeholders as well as attending to queries and providing information. https://www.jobplacements.com/Jobs/C/CUSTOMER-CALL-CENTRE-AGENT-1307466-Job-Search-07-09-2026-10-00-11-AM.asp?sid=gumtree

CUSTOMER CALL CENTRE AGENT

Short term insurance Call center agent required. We are currently expanding our team and looking for highly talented call center agents to join our team. Must have outbound calling experience in short term insurance Must be a team player. Must self motivated. Offices in Hayfields pietermaritzburg We provide training and ongoing support. Basic and incentives. If u have the above experience. Please send CV to waseemsoffice@gmail.com. NO CALLS and whatsapp messages

Telesales agents wanted

We are committed to locating the ideal job for you, so we kindly advise against paying for this service. There are no costs associated with securing employment with us. https://www.jobplacements.com/Jobs/L/Life-Sales-Agent-Call-Centre-1307282-Job-Search-07-09-2026-04-13-52-AM.asp?sid=gumtree

Call Centre Jobs in Stellenbosch - Page 4

Vacancies (page 4 of 8)