Browse live call centre jobs in Umhlanga, KwaZulu-Natal. Salaries, top employers and how to apply. Updated regularly.

**Company Description**  

iKhokha is a place where chance\-takers become change\-makers.


At iKhokha, we believe in better. As you'd expect, our pace is fast\-moving and ever\-changing. We like it that way. As one of the fastest\-growing FinTech's in Africa, we've built a team of global change\-makers who want to make an impact. If you believe in a better future, be a chance\-taker and help us empower small businesses in South Africa.

 **Job Description**  

Are you ready to take your sales career to the next level? Join our team and turn quality leads into successful sales while delivering an exceptional customer experience!

**So, what will you do?**

* As an Inbound Sales Specialist, you'll play a pivotal role in driving revenue growth for iKhokha and, contributing to the expansion of our customer base. Yip, that means selling our super slick card machines!

**In addition to the above, you will:**

* You will need to ensure your individual target is met.
* Ensuring your daily KPI’s are met.
* Talktime And Dials are met daily.
* SLA’s are met for every client.
* Ensuring all applications are completed and submitted timeously.
* Ensuring clients have great customer experience.
* Liaising with clients and other departments within the business to ensure the clients is serviced timeously.
* Ensuring all correct and relevant information is timeously relayed to client.
* Communication with all clients on all platforms are done timeously.

  

**Qualifications**  

* Matric.

**Deal Breakers:**


2 \- 3 years minimum experience with the following:

* Knowledge of Sales techniques, Communication skills and Microsoft Applications.
* Business to Business sales.

  

**Additional Information** **Perks of joining the Tribe?**

* Work in a high\-growth company with tangible results you're accountable for.
* Enjoy hybrid, remote, and in\-office work models.
* Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions.
* Visionary leadership.
* Seize the opportunity for study leave.
* Access to on\-demand learning at your fingertips.
* Experience a friendly, collaborative culture with a team of all\-round\-lekker humans (it’s true, we surveyed our Employees and they told us so).
* If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.

***Stay Sharp!***  

***Job scams are out there, but we’ve got your back. Here’s how to keep it real when applying:***

***Apply the iK way:***  

***Go via our*** ***Careers page*** ***or verified platforms (Smart Recruiters).***  

***We’ll never ask for payment, personal financial details, or anything unusual during the hiring process. If someone does, it’s a scam, report it.***  

***If something feels off, pause and confirm the role on our site before responding.***

***Your journey to join the iKTribe starts with trust and we’re here to keep it simple and secure.***

Inbound Sales Specialist

We are looking for enthusiastic and motivated Call Centre Agents to join our growing team in Jhb (Sandton) & Durban.REQUIREMENTSPrevious call centre / telesales experience advantageousExcellent telephone communication skillsConfident and professional mannerTarget-driven and motivatedGood English communication skillsAbility to work independently and as part of a teamComputer literateReliable and punctualSales experience will be an advantageYOUR RESPONSIBILITIESMake outbound calls to prospective …

CALL CENTRE AGENT

**Experienced UK PCP Claims Call Centre Agents Wanted!**

Are you an experienced call centre agent with a strong background in UK financial mis\-selling or PCP Car Finance Claims? We are looking for top\-tier talent to join our dynamic team. If you thrive in a fast\-paced environment and want to maximize your earning potential, this is the opportunity for you!

**What We Offer?**

* *Competitive Base Salary*
* *Attractive Commission Structure*
* *Attendance Bonus*
* *Cash incentives*

**What We Are Looking For?**

*Experience: Minimum 6–12 months handling UK/Scottish PCP or PPI claims.*

*Skillset: Sharp verbal communication, clear English pronunciation, and strong active listening.*

*Mindset: Extreme urgency, high motivation, and the ability to handle objections quickly.* 

Selection Process: To keep our hiring moving quickly, we use a brief audio screening process. To apply, you must send a WhatsApp voice note reading the practice we will send you.

How to Apply?

Send your CV via WhatsApp.

Interview Location: Enduvos Campus Umhlanga Contact Details:

WhatsApp \- 066 459 2485

Pay: From R6 500,00 per month

Work Location: In person

PCP Claims agent

**Location:** Umhlanga  
**Position:** Call Centre Sales Representative (B2C Energy)  
**Salary:** Competitive Base \+ High Commissions \+ Attendance Bonus \+ Cash incentives

**About the Role**  
Are you a seasoned sales closer who thrives on hot leads? We are expanding our B2C Energy team and looking for top\-tier outbound talent. This is a fast\-paced **Hot Key Transfer model**—no cold calling, no digging for interest. The leads are transferred directly to you live, warm, and ready to be closed.If you know how to build quick rapport, handle objections, and lock in deals, you can easily write your own paycheck here. We have five immediate desks open right now for experienced pros who can hit the ground running from day one.

**What We Offer:**

* **Commission Structure:** The more you close, the more you earn.
* **Attendance Bonus:** Extra rewards just for rocking up and staying consistent.
* **Premium Live Data:** High\-converting, hot transfer leads provided all day.
* **Immediate Start:** Five seats are ready to go for the right candidates.

**Requirements:**

* Proven, solid experience in **B2C Energy Sales** (UK market experience is highly advantageous).
* Strong understanding of outbound sales dynamics and objection handling.
* Excellent command of English with clear, persuasive communication skills.
* Target\-driven mindset with a history of meeting or exceeding sales KPIs.
* Reliability, high energy, and a professional attitude.

Selection Process: To keep our hiring moving quickly, we use a brief audio screening process. To apply, you must send a WhatsApp voice note reading the practice we will send you.

How to Apply?

Send your CV via WhatsApp.

Interview Location: Eduvos Campus Umhlanga

WhatsApp \- 079 426 2356

Pay: From R6 500,00 per month

Work Location: In person

Experienced B2C Energy Sales Agents

A dynamic and fast growing Durban based company is looking to employ inbound customer care agents on a part time basis. Own transport is non\-negotiable.

NB: Please note this is a night time position only, 8 hour shifts will fall within these times.

16:00pm to 03:00am

Remuneration: R400 per shift

Matric

Computer literate in MS Word, MS Excel

Flexible and able to work after hours shifts

Umhlanga/Phoenix/Durban North based candidates would be ideal

**Must have own transport**

Successful candidates will be responsible for handling all inbound customer care calls as well as dispatching and liaising with internal staff (drivers) and customers to ensure the required service levels are met.

· Inbound customer care

· Allocate, dispatch and manage drivers to ensure required service levels are met

· Data capture

· Convert inbound sales enquiries

· Excellent communication skills and professional telephone etiquette

· A customer focused approach with an open attitude towards customers

· Be able to work under pressure

· Good attention to detail when capturing customer information

· Energetic and able to use initiative

· Reliable, committed and take pride in your work

Job Type: Part\-time

Pay: R1 200,00 \- R1 400,00 per week

Expected hours: No more than 40 per week

Work Location: In person

Job Type: Part\-time

Pay: R1 200,00 \- R1 600,00 per week

Work Location: In person

Customer Service Agent

Sales Agent (UK Campaign)

Minimum Requirements

* Grade 12 / Matric.
* Previous **sales or call centre experience** is advantageous.
* Previous **UK campaign experience** is highly advantageous.
* Excellent English communication skills.
* Clear and confident telephone manner.
* Strong objection\-handling and closing ability.
* Target\-driven and results\-oriented.
* Good computer literacy.
* Ability to work under pressure in a fast\-paced environment.
* Reliable attendance and strong work ethic.

Pay: From R5 500,00 per month

Education:

* High School (matric) (Preferred)

Experience:

* Sales: 1 year (Preferred)

Language:

* Fluent English (Required)

Work Location: In person

Call Centre Sales Agent

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Customer Service Advisor (USA)

**Company Description**  

iKhokha is a place where chance takers become change makers.  

At iKhokha, we’re made to make it. As you'd expect, our pace is fast\-moving and ever\-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change\-makers who want to make an impact. If you believe that you are made to make it, be a chance\-taker and help us empower small businesses in South Africa.

 **Job Description**  

Join our dynamic team as a Campaign Manager, where you will play a key role in driving contact centre performance through effective campaign management and dialler optimization. We are looking for a proactive and analytical professional who can maximize campaign results, improve operational efficiency, and support business growth through data\-driven decision\-making.

**So, what will you do?**


The Campaign Manager will be required to optimise the telesales dialler strategies and this will be done through lead management analysis and optimisation, work force management and campaign management principals. The ideal candidate will have a strong background in workforce planning, contact centre data reporting and analysis, building campaign and lead management strategies, as well as expertise in managing an end to end dialler platform (Connex) in an outbound telesales environment. This role involves analysing data through the sales funnel to ensure efficiency improvements are seen on an ongoing basis, in the Telesales environment.

**In addition to the above, you will:**

**Workforce Management:**

* Develop and implement workforce management strategies to meet operational goals
* Track performance metrics, and provide regular feedback to key stakeholders.

**Dialler Management:**

* Oversee customer interactions across multiple channels, including:
	+ Voice Calls
	+ WhatsApp
	+ Social Media Messaging
* Administer, configure, and optimise dialler systems to maximize efficiency and productivity
* Monitor dialler performance metrics such as connect rates, agent availability, and campaign effectiveness
* Implement strategies to improve dialler performance, including adjusting dialling algorithms, optimising calling lists, and analysing call outcomes
* Troubleshoot dialler issues and liaise with IT or vendors for resolution
* Perform system testing and support upgrades or new implementations
* Ensure all dialling activities comply with relevant legislation and company policies
* Manage campaign pacing, call blending, and agent allocation
* Monitor queue volumes and service levels for each communication channel
* Implement channel\-specific engagement strategies to improve customer experience
* Create AI processes to limit manual interventions
* Experience in API development \& Flow integrations.

**Lead Management:**

* Develop and maintain lead management processes for effective lead working and conversion
* Effective management of various lead campaigns and utilizing sales funnels to identify trends and insights to promote optimisation of various lead sources and campaigns
* Analyse lead data to identify trends, assess lead quality, and optimise lead strategies that are incorporated over all communication platforms such as telephonic, email and WhatsApp
* Collaborate with marketing and sales teams to ensure seamless lead handover and follow\-up
* Implement CRM tools and technologies for efficient lead management
* Upload, validate, and manage customer data files
* Segment and prioritize calling lists based on business requirements
* Data Utilization Efficiency

**Data Analysis and Reporting:**

* Analyse workforce and dialler performance data including campaign effectiveness to identify areas for improvement
* Generate regular reports on key performance indicators (KPIs)
* Creates campaign performance reports for management and provide actionable insights
* Creates ad hoc reports at the request of management
* Agent Productivity reports

  

**Qualifications**  

* Matric
* University degree / National Diploma in related field, desirable and preferably in data analysis.

**Deal Breakers:**

* At least 3 to 5 years’ campaign management, workforce management, dialler system administration, and lead management in sales call centre environment.
* Experience using the Connex dialler system is a must have.
* Proficiency in using workforce management software and CRM tools such Hubspot preferable.

**Additional Skills \& Knowledge:**

* Proficient in English and other South African Languages, both written and verbal.
* Strong analytical skills with the ability to interpret data and trends.
* Excellent communication skills.
* Ability to work collaboratively with cross\-functional teams.
* Highly proficient with MS Office Suite, specifically excel.

  

**Additional Information** **Perks of joining the Tribe?**

* Work in a high\-growth company with tangible results you're accountable for.
* Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions.
* Visionary leadership.
* Seize the opportunity for study leave.
* Access to on\-demand learning at your fingertips.
* Experience a friendly, collaborative culture with a team of all\-round\-lekker humans (it’s true, we surveyed our Employees and they told us so).
* If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.

***Stay Sharp!***  

***Job scams are out there, but we’ve got your back. Here’s how to keep it real when applying:***

***Apply the iK way:***  

***Go via our*** ***Careers page*** ***or verified platforms (Smart Recruiters).***  

***We’ll never ask for payment, personal financial details, or anything unusual during the hiring process. If someone does, it’s a scam, report it.***  

***If something feels off, pause and confirm the role on our site before responding.***

***Your journey to join the iKTribe starts with trust and we’re here to keep it simple and secure.***

Campaign & Dialler Manager

Major Cruiseliner based in Australia is seeking experienced Customer Service agents with a background in Hospitality, Tourism, Cruiselines or similar. Assista custoers with cruise reservations and bookings Answer inquiries about itineraries, cabins, onboard services and promotions Resolve customer complaints and concerns professionally Process bookign chganges, cancellations, and refunds Provide accurate information on travel requirements and cruise policies Maintain detailed customer records a…

Call Centre Jobs in Umhlanga - Page 2

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