Browse live customer service jobs in Benoni, Gauteng. Salaries, top employers and how to apply. Updated regularly.

**Mission of the role/role pitch:**
 Join us as the driving force behind Epiroc's Regional Centre of Excellence (RCoE) for Sub\-Saharan Africa, leading the delivery of world\-class finance services while shaping operational excellence, business performance, and sustainable growth across the region.
   

  

 As the
 **Regional Centre of Excellence Finance Manager** 
 , you will provide strategic and operational leadership for the Johannesburg\-based RCoE, overseeing Accounting to Reporting, Purchase to Pay, Order to Cash, and Cash Application services. Beyond leading high\-performing teams, you will manage the administrative operations of the entity and partner closely with regional and global stakeholders to drive efficiency, governance, continuous improvement, and customer satisfaction.
   

  

 You will report directly to the Vice President of Controlling and Finance for Parts \& Services division
   

  

**Your Mission**
* Lead the delivery of Finance Services across Africa, including Accounting to Reporting, Purchase to Pay, Order to Cash, and Cash Application.
* Develop and lead high\-performing teams, fostering a culture of collaboration, accountability, and continuous growth.
* Drive process excellence through digitalisation, automation, and LEAN methodologies.
* Ensure compliance with The Epiroc Way and global standards while supporting process harmonisation across the region.
* Build strong stakeholder partnerships to enable seamless collaboration and service delivery.
* Monitor performance and financial KPIs, taking action to achieve operational and cost\-efficiency targets.
* Collaborate with the global finance community to enhance reporting, standardisation, and continuous improvement initiatives.
* Oversee the administration and governance of the Johannesburg\-based RCoE entity, supporting co\-located regional and global functions.


**Your Profile:**
* University degree in Finance, Business Administration, or a related field.
* At least 5\-8 years of experience in finance, accounting, or business controlling leadership roles within global organizations.
* Proven ability to build trust and maintain strong, collaborative relationships with both internal and external stakeholders.
* Proven leadership experience managing a team in a global or regional setting.
* Strong expertise in change management, with the ability to guide and coach teams through transformation.
* Exceptional communication skills in English (both verbal and written)


**Location and other info such as travel requirements etc**
 This position is located in Jetpark, Boksburg
   

  

**Why Epiroc?**
 By joining our team, you’ll make a big difference in the energy transition. At Epiroc, we take pride in being passionate innovators, driving the change toward a brighter future for both people and the planet. Guided by our values of Collaboration, Commitment, and Innovation, we foster a culture of trust, growth, and lasting impact.
   

  

**Application and contact information:**
 Last Date to Apply: 09 September 2026
   

  

**Leadership expectations**
 At Epiroc, leaders accelerate the transformation by fostering inclusion, inspiring innovation, and building trust. You prioritize safety, well\-being, and growth while making bold decisions and fostering collaboration. We are looking for leaders who have the courage to believe in new ideas and see opportunities where others see challenges. Does this sound like you? We welcome your application!
   

  

**It all starts with people.** 
 The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.
   

  

 All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com

Regional Center of Excellence Finance Manager, Sub-Sahara

**Listing reference:** 026256
**Listing status:** Online
**Apply by:** 2 September 2026
##### **Position summary**


**Industry:** Pharmaceutical Sector
**Job category:** Dispensing/Pharmacy
**Location:** Benoni
**Contract:** Permanent
**Remuneration:** Market Related
**EE position:** Yes
##### **About our company**


Clicks Group
##### **Introduction**


Responsible for providing pharmaceutical care services (within scope of practice) and performing day\-to\-day dispensary administration according to company's Standard Operating Plans (SOPs).
##### **Job description**


**Job Objectives:**


* High standards of customer service and care
* Efficient stock control and administration, including repacking of medicine
* Efficient dispensary administration
* Accurate compounding
* Provision of general health advice
* High standards of housekeeping and merchandise display
* Ad hoc requirements as per operational requirements
##### **Minimum requirements**


**Qualifications and Experience:**


* Matric with Maths (Essential)
* Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
  

**Skills, Abilities and Job Related Knowledge:**

  

* Product knowledge (Health isle and OTC)
* SAPC and relevant legal knowledge
* Customer service orientated
* Team Player
* Integrity
* Ethical working practice and compliance
* Accuracy and attention to detail
* Basic calculations
* IT Business Operating Systems
* MS Office
  

**Competencies:**

  

* Adhering to Principles and Values
* Working with People
* Delivering Results and Meeting Customer Expectations
* Following Instructions and Procedures
* Relating and Networking
* Planning and Organising
  

**Kindly note only applicants who meet the minimum requirements will be contacted.â€‹We are committed to the principles of Employment Equity**

Pharmacist Assistant QPB

Ref.\-Nr.: ZA00971


Schedule type: Full Time


Contract Type: Internship


  
WHAT WE ARE LOOKING FOR
**PURPOSE OF THE JOB**: The **Human Resources Intern** will be responsible for assisting with administration and HR related tasks.


**KEY PERFOMANCE AREAS:**


* Provide administrative support.
* File documents and respond to clients and employees’ queries.
* Screening potential employees’ resumes and application forms to identify suitable candidates for vacancies.
* Schedule interviews and confirm applicant’s availability.
* Assist with the onboarding of the new recruits.
* Organise all business arrangements and visitors’ programmes e.g. meetings, travel, functions, lunch and refreshments, flights, accommodation, etc.
* Assist with HR projects and initiatives as needed.
* Perform all other HR related ad\-hoc duties.
* Adheres and implements Rheinmetall Denel Munitions Policies and Procedures and ensures compliance to ISO Standards with respect to SHE/ Quality/ Environmental/ Energy.
WHAT QUALIFICATIONS YOU SHOULD HAVE
* NQF 6 in Human Resources or equivalent qualifications.
* Demonstrate ability to meet deadlines and work under pressure.
* Excellent interpersonal skills and customer service skills.
* Excellent communication skills and high level of professionalism.
* Strong planning, organising and administrative skills.
* Ability to maintain confidentiality and handle sensitive information with professionalism.
* Ability to work independently, show initiative and demonstrate good judgement.
* Fully computer literate (all MS Office packages).
* High level of integrity, confidentiality and office protocol.

Human Resources Intern

**Tier 2 Technical Support / Systems Administrator**

**Location:** Benoni  
**Salary:** R16 000 per month  
**Department**: IT Support (Support Division)

**Job Summary**  
We are seeking a Tier 2 Technical Support / Systems Administrator to provide advanced technical support, systems administration, and infrastructure support. The successful candidate will act as the escalation point for Tier 1 support, ensuring efficient resolution of technical issues and maintaining core IT systems.**Key Responsibilities**

* Resolve escalated technical incidents and service requests.
* Administer Active Directory, Microsoft 365, user accounts, and permissions.
* Support Windows Server environments and Group Policy management.
* Install, maintain, and troubleshoot hardware, software, and business applications.
* Perform endpoint management, patching, and software updates.
* Assist with server administration, backups, virtual environments, and infrastructure maintenance.
* Monitor systems, investigate recurring issues, and recommend improvements.
* Support IT projects, system upgrades, migrations, and deployments.
* Create and maintain technical documentation and knowledge base articles.
* Mentor Tier 1 technicians and promote best practices.
* Minimum Requirements

**Qualifications**

* Matric
* CompTIA A\+
* CompTIA Network\+
* Microsoft Certification (Modern Desktop, Azure, or Microsoft 365\) or equivalent

**Experience**

* 3 to 5 years' experience in IT Support or Systems Administration
* Active Directory and Microsoft 365 administration
* Windows Server support
* Desktop and endpoint support
* Hardware troubleshooting and user administration
* Preferred Skills
* Microsoft Entra ID
* VMware or Hyper\-V
* PowerShell
* DNS, DHCP, and VPN technologies
* Microsoft Intune and endpoint management platforms
* Key Competencies
* Advanced troubleshooting
* Analytical thinking
* Strong communication skills
* Customer service orientation
* Time management and prioritisation
* Teamwork and accountability
* Additional Requirements
* Willingness to participate in after\-hours standby support.
* Ability to travel when required.
* Ability to lift and install IT equipment where necessary.

Pay: R14 000,00 \- R20 000,00 per month

Work Location: In person

Tier 2 Technical Support / Systems Administrator

**Retail Team Leader**

**Victory Lab \- Tsakane mall**

Our sister company, Victory Lab, is seeking a dedicated and results\-driven Team Leader for our new store opening in Tsakane mall!

**Key Responsibilities**:

* Lead a team of sales associates to achieve sales targets and provide exceptional customer service
* Manage store operations, including inventory management and visual merchandising
* Develop and implement sales strategies to drive growth and increase customer satisfaction

**Requirements**:

* Grade 12 / Matric certification
* Previous experience in a retail clothing store with supervisory experience
* Clear credit and criminal record

If you're a motivated and results\-driven individual who is passionate about retail and fashion, we want to hear from you!

Please note that only shortlisted candidates will be contacted. If you don't hear from us within 20 days, please consider your application unsuccessful. Thank you for your interest in Victory Lab.

Job Types: Full\-time, Permanent

Pay: R35,00 \- R35,01 per hour

Application Question(s):

* Do you have a clear Credit/ITC record?
* Do you live within a 25 km radius from Tsakane mall?

Education:

* High School (matric) (Required)

Experience:

* Supervisory: 1 year (Required)
* Retail Clothing: 2 years (Required)

Location:

* Brakpan, Gauteng (Preferred)

Work Location: In person

Retail Team Leader (Tsakane mall)

PURPOSE OF THE POSITION The Customer Service Representative will act as the primary point of contact between the company, its customers and internal operational departments. The successful candidate will be responsible for coordinating customer requirements, monitoring shipments and deliveries, resolving service-related queries and ensuring that customers receive accurate and timely updates. The role requires a service-driven individual with strong logistics knowledge, excellent communication s…

Customer Service Representative/Controller (CSD)

A Customer Service Representative (CSR) in the Personal Care Cluster acts as the primary point of contact between a company and its customers. Their main responsibility is to ensure customer satisfaction by addressing inquiries, resolving complaints, processing orders, and providing information about products and services. CSRs in this sector must have a strong understanding of safety standards, product offerings, and company policies.

Customer Service Representative

**Location:**  

Boksburg, GP, ZA, 1478
  
  

**\#job\-location.job\-location\-inline { display:** inline; }
  
**On\-site or Remote:** Hybrid
  
**REQ ID:** 48424
  
  

About Kennametal
  
  

With over 85 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear\-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Learn more at kennametal.com. Follow @Kennametal: Instagram, Facebook, LinkedIn and YouTube.
  
  

Senior Sales Engineer (Road and Construction)
  
  

We're seeking a Senior Sales Engineer to join our team in South Africa. This is an exciting opportunity to work at the intersection of technical expertise and customer relationships within the road and construction industry.
  
  

Identify and grow new markets outside of construction, and develop products to be sold into these industries:
  
  

Forestry / Agriculture / Surface Mining \+ International OEM’s
  
Provide Application Engineering activities for the new industries.
  
Ensure effective marketing campaigns to promote new products.
  
  

You'll be instrumental in driving sales growth while providing technical solutions that meet our customers' unique needs. Your role will involve building trusted partnerships with clients and delivering excellence in every interaction. Join us in shaping the future of infrastructure development across the region.
  
  

**Accountabilities:**  

Call on / train and Educate Construction and Mining customers on the correct usage of Kennametal tools and mining solutions while promoting the Kennametal products.
  
Own and manage the marketing budget.
  
New Product Development – following the internal NPD process.
  
New market identification, applying “solution selling” / “ROI” methodology to secure market share.
  
Daily feedback to Sales Manager on current conditions and potential customes to enhance sales.
  
Working closely with the relevant Kennametal service providers (Both internal and external) to ensure suitable and timely outcomes.
  
Initiate and monitor trials (new products being tested) and report back on success / next steps.
  
Compiling of budgets and forecasting as required (monthly / quarterly / annually).
  
Compile weekly and monthly reports on current customer and competitor conditions and potential customers.
  
Attend weekly and monthly reporting meetings.
  
  

**Requirements:**  

The incumbent must have at least a high school diploma and a minimum of three (3 \- 5 years) experience in the Construction / Mining Industry.
  
Knowledge and experience in the Construction and Mining Industry and equipment
  
Practical knowledge in the application and use of Construction and Mining Tools and Solutions, replacement parts and consumables.
  
Application Engineering expertise to support existing products and industries as well as new business outside of traditional business.
  
RCA (Root Cause Analysis) experience / Solution Selling Techniques.
  
Knowledge on innovative marketing techniques.
  
**Drive \& Growth Mindset:** Ambitious, adaptable, and enthusiastic with a strong work ethic and positive attitude.
  
**Sharp Thinking \& Customer Focus:** Analytical problem\-solver who benchmarks best practices and prioritizes customer satisfaction.
  
  

Equal Opportunity Employer
  
  

**Job Segment:** Construction, Sales Engineer, Outside Sales, Application Engineering, Materials Science, Engineering, Sales, Science

Senior Sales Engineer (Road and Construction)

The Local Choice Pharmacy require a Post Basic Qualified Pharmacist Assistant for their Wright Crossing \- East Rand Region. Perform specified duties under the direct personal supervision of a Pharmacist in the dispensary. To provide excellent customer service.  

  

**Essential:**

* Grade 12 Mathematics (HG), Life Science and or Physical Science obtain at least an average of 50%
* Post Basic Pharmacist Assistant Qualification
* Computer, numerical skills

 **Advantageous:**

* Unisolv, and E\-Scripting

  

**Job Description:**  

* A pharmacist's assistant registered in the category pharmacist's assistant (post\-basic) may perform the following services or acts under the direct personal supervision of a pharmacist in a pharmacy:
	+ The sale of Schedule 1 and Schedule 2 medicines.
	+ Assist with the compounding, manipulation or preparation of a non\-sterile or sterile medicine or scheduled substance according to a formula and Standard Operating Procedures approved by the responsible pharmacist
	+ The re\-packaging of medicine
	+ The distribution and control of stock of Schedule 1 to Schedule 5 medicines or scheduled substances
	+ The reading and preparation of a prescription, the selection, manipulation or compounding of the medicine, the labelling and supply of the medicine in an appropriate container following the interpretation and evaluation of the prescription by a pharmacist
	+ The provision of instructions regarding the correct use of medicine supplied; and
	+ the provision of information to individuals in order to promote health
* Learn to accurately interpret scripts and act in a professional and responsible manner and within the legal requirements in accordance with the South African Pharmaceutical Council
* Capture patient details accurately and verify patient’s details
* Ensure accurate picking, packing and labelling of medication and be aware of common dosages as well as important drug interactions
* Give accurate instructions to the patients regarding the correct use of medicine supplied
* Keep abreast of changes in medical aid procedures and requirements for claims and dispensing
* Ensure that all medication is checked for accuracy by a pharmacist and signed by a pharmacist
* Assist in the sale of Schedule 1 medicines
* Assist the re\-packaging of medicine
* To achieve minimum requirements to comply with MAPL
* Advise and assist patients at the dispensary, self\-medication counter and front\-shop within the scope of practice
* Provide information to individuals in order to promote health
* To follow through on promises made to customers regarding special orders and to follows medical aid queries
* Process all paperwork necessary for the accurate submission of claims to medical aids
* Correct errors on scripts rejected by medical aid
* Ensure authorization of chronic, HIV and AIDS and oncology medication
* Maintain customer profiles on the system
* Take note of any messages on the customer profile and take suitable action
* Report on low or out of stock levels and stock errors to the responsible pharmacist
* Assist with scheduled stock takes
* Exercise stock and asset control
* Receive dispensary stock in accordance with the standard operating procedures set out by the company and merchandise according to FIFO
* Housekeeping must be in accordance with The Local Choice Corporate Stores standards
* Adhere to The Local Choice Corporate Stores Policies and Procedures and Standard Operating Procedures
* Adhere to Health and Safety rules and regulations
* Adhere to The Local Choice Corporate Stores Uniform and personal appearance policy
* Adhere to GPP standards
* Assist in maintaining annual pharmacy declaration and CPD requirements
* Sign up Loyalty Cards and link with the patient profile
* Assist with Health Windows in ensuring it’s attended correctly
* Assist with Blister packing in ensuring it’s executed correctly

 **Competencies:**

**Essential:**

* Good communication and listening skills
* Focus on customer service
* Problem solving skills
* Team player
* Conflict management, leading by example, accountability, professional conduct
* Trustworthy and honest
* Time management, adherence to deadlines, dealing with pressure
* Attention to detail

**Advantageous:**

* Retail FMCG experience
* 2nd Language other than English

 **Special conditions of employment:**

* Registered with Pharmacy Council
* Physically Fit – standing for long hours
* Driver’s license/ Reliable transport
* South African citizen or valid work permit
* Clear credit and criminal records

 **Remuneration and benefits:**

* Market\-related salary

 **ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN\`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.**

Pharmacist Assistant PBQ - Wright Crossing (Springs New Store)

**Who are we?**
Sanlam Developing Markets \[SDM] (a wholly\-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry\-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes.
**What will you do?**

To promote Sanlam Retail Mass (SRM)’s products and increase market share through:
* Providing sound financial advice and a high level of client service in a Branch context.
* Creating opportunities for client optimisation and cross selling of value\-added products
**What will make you successful in this role?**
**Sales Delivery:**
* Gain and maintain an in\-depth understanding of SRM product ranges.
* Gain an understanding of the customer’s needs, financial goals and means, and provide the right product (or selection of products) that will satisfy the goals of the customer in the best and most affordable way possible.
* Continuously update and inform customers of new products, or changes in existing products. Manage, review, and incorporate the implications of product changes on the customer’s portfolio accordingly.
* Validate client details in line with product and regulatory requirements. Submit new business through the right channels.
* Conduct due diligence on clients to identify and flag risks.
* Manage own capacity to ensure daily appointments are being prioritised while allowing time for and capitalising on walk\-in / non\-appointment clients.


**In\-branch Client Service and Client Retention:**
* Responsible for servicing and managing all client profiles to ensure clients remain on the books.
* Send payment reminders, conduct follow\-ups, and remain in contact to address potential queries or to provide support.
* Manage and report on NTUs (clients Not Taken Up) by putting controls in place, and taking corrective actions where required.
* Manage persistency of client payments in favour of both the branch and the client.
* Gain insight into client risk profiles to proactively identify where support will be required.
* Consult with clients on alternative payment arrangements and ensure it gets processed through and noted on the right platforms.
* Responsible for in\-branch servicing in line with client experience standards:
* Apply product knowledge to accurately guide clients through policy cancellations and provide alternative options.
* Resolve various types of client queries in the branch as far as possible or escalate queries to the right stakeholders by using the existing escalation framework. Follow up on the status and continuously provide feedback to the client.


**Quality, Compliance and Continuous Development:**
* Remain up to date with and continuously adhere to compliance and quality standards.
* Keep up to date with own registration, product knowledge and maintenance of own CPD points.
* Identify risks and flag potentially fraudulent activities.
* Keep and store relevant records of advice.
* Log all activities as per regulations and standard operating procedures, and provide data to relevant stakeholders to inform reporting and decision making


**Monthly Planning and Reporting:**
* Responsible for reporting on activities daily, through using relevant technology platforms.
* Collate data on activities to deliver on weekly and monthly reporting deadlines.
* Perform any ad\-hoc requirements as requested by the Retail Branch Manager
**Qualification and Experience:**
* 1\-year experience in a sales or marketing capacity
* Experience within insurance branches an advantage
* Matric (Grade 12\)
* RE5 advantageous
* FAIS Compliant (Wealth Management) as per DOFA requirements.
* Class of Business training (to be completed within 12\-months of employment
**Knowledge and Skills**
Broker Support
Administration and processing of new and existing business
Business Building
Partnership Building
Coach and develop others**Personal Attributes**
Business insight \- Contributing independently
Decision quality \- Contributing independently
Builds effective teams \- Contributing independently
Plans and aligns \- Contributing independently**Build a successful career with us**

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.**Core Competencies**
Cultivates innovation \- Contributing independently
Customer focus \- Contributing independently
Drives results \- Contributing independently
Collaborates \- Contributing independently
Being resilient \- Contributing independently**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

Branch Consultant/ Financial Advisor - East Rand Mall

**Recruiter:**
 Jobs 4 All
   

  

**Job Ref:**
 JHB000483/AM
   

  

**Date posted:**
 Thursday, July 30, 2026
   

  

**Location:**
 Spartan, South Africa
   

  

**SUMMARY:**
 Customer Service Representative
   

  

 Spartan
   

  

**Job Overview**
 The Customer Service Representative / Breakdown Coordinator is responsible for managing customer interactions, handling commercial vehicle breakdown cases, coordinating dealers and workshops, and ensuring accurate, timely communication and resolution of customer concerns.
   

  

 We are seeking a motivated, bilingual (English and an additional language) Customer Service Representative to join our team. This role is critical in ensuring seamless customer support, efficient breakdown management, and strong collaboration between customers, dealers, and service providers. Additional language skills will be advantageous.
   

  

**The ideal candidate will:**
* Handle high volumes of calls, emails, and WhatsApp messages.
* Demonstrate technical knowledge of commercial vehicles, maintenance processes, and workshop operations.
* Provide professional service advisory support and maintain excellent communication.
* Respond promptly to urgent transport and service issues, ensuring vehicles are returned to operation as quickly as possible.
* Multitask effectively under pressure and demonstrate strong negotiation and problem\-solving skills.


 This role directly contributes to operational efficiency, customer satisfaction, and the organisation’s reputation.
   

  

**POSITION INFO:**
 Key Responsibilities Attend to high volumes of calls, emails, and WhatsApp messages while efficiently managing customer queries, breakdowns, and service requests. Provide accurate guidance and support regarding commercial vehicle breakdowns, maintenance requirements, and service\-related concerns. Utilise the breakdown management system effectively to log, monitor, and follow up on customer cases. Coordinate between dealers, workshops, field staff, and customers to ensure the timely resolution of breakdowns and service requests. Ensure continuous communication between customers and service providers throughout the repair process. Communicate professionally, negotiate effectively, and manage customer expectations with clarity and empathy. Demonstrate a strong understanding of transport operations and the urgency required in a time\-sensitive transport environment. Ensure breakdowns and repairs are managed within the required 4\-6\-hour turnaround time where possible. Support managers and supervisors within the call centre environment as required and within company policy. Maintain detailed records of customer interactions, service updates, and call logs. Work collaboratively with controllers, service managers, regional managers, and workshop teams. Participate in shift work, including evenings, weekends, public holidays, and compulsory night shifts. Continuously update technical knowledge and customer service skills to improve support quality. Maintain good mental and physical wellbeing to perform effectively in a high\-pressure environment. Follow all safety protocols and company procedures at all times. Adhere to company communication policies and escalation procedures. Ensure accurate and complete data recording. Escalate unresolved issues according to established protocols. Participate in regular performance and quality monitoring processes. Follow up on Customer Satisfaction Index (CSI) requirements daily. Minimum Requirements Qualifications \& Experience Matric \\/ Grade 12\. Valid Code 8 driver's licence. Minimum of 5 years' experience in a call centre, customer service, breakdown coordination, or service advisor environment. Experience within the transport, automotive, commercial vehicle, or fleet support industry. Own reliable transport. Skills \& Competencies Strong customer service orientation with empathy and emotional resilience. Proven ability to handle high call volumes and perform effectively under pressure. Practical understanding of breakdown coordination, workshop operations, and aftersales processes. Excellent organisational, time\-management, and multitasking skills. Strong communication, negotiation, and problem\-solving abilities. Proficiency in CRM systems, spreadsheets, and document management software. Team player with flexibility to work weekends, night shifts, and public holidays as required.

Customer Service Representative Spartan

WE ARE HIRING!

**RECEPTIONIST**

OMODA JAECOO BOKSBURG

OMODA JAECOO Boksburg is looking for a professional, friendly and well\-organised Receptionist to join our dynamic team.

As the first point of contact for our customers and visitors, you will play an important role in creating a welcoming and professional dealership experience.

KEY RESPONSIBILITIES

* Welcome and assist customers and visitors in a professional manner
* Answer and direct incoming calls
* Respond to customer enquiries
* Manage the reception area and ensure it is neat and welcoming
* Assist with general administrative duties
* Schedule appointments and manage calendars
* Provide support to the Sales and After\-Sales teams
* Maintain excellent customer service at all times

REQUIREMENTS

* Grade 12 / Matric
* Previous reception or administrative experience will be an advantage
* Excellent communication and interpersonal skills
* Professional appearance and a positive attitude
* Computer literate, with knowledge of Microsoft Office
* Strong organisational and multitasking abilities
* Reliable, punctual and able to work well under pressure
* Automotive/dealership experience will be an advantage

WHAT WE OFFER

* A professional and energetic working environment
* Growth and development opportunities
* The opportunity to be part of a dynamic automotive brand
* A customer\-focused and supportive team

APPLY NOW!

If you are friendly, professional, organised and passionate about providing excellent customer service, we would love to hear from you!

Send your CV to:zaheer@omodajaecooboksburg.co.za

navi@omodajaecooboksburg.co.za

Salary will be discussed during interview

Location: OMODA JAECOO Boksburg

155 North Rand Road , Boksburg

Starting Date: ASAP

Work Location: In person

Receptionist/Admin

### **Job Advert Summary**


Optix reaches a meaningful part of the African market through partners. Those partners carry our technology, our brand and our safety promise into fleets we do not touch directly. The service their clients receive is read by the market as Optix service, whether or not an Optix employee was in the room.



At present that service layer is supported informally. Partners draw on Customer Success Managers, technical support, logistics and reporting teams case by case, without a single accountable owner and without a defined standard of care. The result is uneven: strong where a relationship happens to exist, thin where it does not. The Partner Success Manager makes the support deliberate, measurable and repeatable.



The role gives every partner one accountable point of contact for service delivery and operational excellence — onboarding, enablement, fleet health, escalation, and performance reporting. It applies the disciplines of the Customer Success Manager operating model at a cadence proportionate to an indirect relationship, where the partner, not Optix, owns the end client.

### **Minimum Requirements**

#### **Qualifications and Experience**


* A relevant tertiary qualification in business, logistics, information systems or engineering, or equivalent demonstrable experience
* Five or more years in customer success, account management, service delivery or technical account management
* Demonstrated experience working through a partner, reseller or distributor channel rather than only direct accounts
* Exposure to fleet telematics, video telematics, transport operations or a comparable technical service environment
* A track record of running structured service reviews with external organisations and holding both sides to commitments

#### **Technical Competencies**


* Confident with CRM discipline, ideally Salesforce, including account hierarchy, case management and reporting
* Comfortable interpreting device health, connectivity and platform data, and translating it into an action a partner can take
* Able to build clear operational reporting in Excel to a standard suitable for external presentation
* Working understanding of installation practice, hardware fault patterns and field service constraints
* Familiar with data protection obligations under POPIA as they apply to shared client and driver data

 #### **Behavioural Competencies**


* Builds credibility with technical and operational counterparts rather than relying on relationship alone
* Holds a partner to account without damaging the relationship, and does the same internally
* Works to a cadence and keeps it, including when the immediate pressure is elsewhere
* Writes clearly and concisely, because most of this role’s influence is exercised in writing
* Comfortable operating without direct authority over the people whose delivery the role depends on
* Curious about how partners run their businesses, and willing to learn the constraints before advising

 #### **First Ninety Days**



The appointee should be assessed at ninety days against the following, which also serves as the induction plan:



* Complete a service baseline for every partner in the portfolio, covering installed base, health position, open escalations and current cadence


* Confirm partner tiering and agree the resulting review cadence with each partner service lead


* Publish the standardised partner scorecard and issue the first cycle to every Tier 1 and Tier 2 partner


* Establish the escalation path with each partner, tested at least once in practice


* Present a portfolio risk position to the Head of Client Relations, identifying the partners requiring intervention and the reason


### **Duties \& Responsibilities**

#### **Partner Onboarding and Enablement**


* Run the onboarding programme for newly appointed partners, from technical readiness through to first client go\-live
* Establish the partner’s service operating model: support hours, escalation path, named contacts, ticket routing and internal ownership
* Deliver product, platform and installation training to partner teams, and certify partner trainers where the volume supports a train\-the\-trainer model
* Maintain a current enablement library covering platform guides, installation standards, troubleshooting trees, release notes and client\-ready collateral
* Confirm partner readiness before the first client deployment proceeds; refer to Appendix A for the activation checklist applied at that gate

#### **Service Delivery and Operational Excellence**


* Hold the Partner to the agreed service standard and hold Optix to ours, tracking both sides of the relationship against defined response and resolution targets
* Monitor ticket volume, ageing and resolution patterns across the partner portfolio, and act on the trend rather than the individual case
* Identify recurring failure modes across partners and route them to Product, Technical Support or Logistics for structural resolution
* Review installation quality and first\-time\-fix performance where Optix or its appointed installers deliver on the partner’s behalf
* Maintain and improve the partner service documentation set, including SOPs, escalation matrices and request forms

#### **Fleet and Device Health**


* Monitor device health, connectivity and data continuity across the partner installed base, and surface deterioration before the client reports it
* Issue a monthly health position to each Tier 1 and Tier 2 partner, identifying units requiring intervention and the remediation owned by the partner
* Track remediation to closure, escalating unresolved health issues that place client data or safety outcomes at risk
* Coordinate firmware, hardware and platform change activity affecting the partner base, ensuring the partner is informed before their clients are

#### **Escalation Management**


* Act as the single Optix escalation point for Partner service issues, applying the established priority matrix and response targets channeled through the support teams
* Coordinate Optix technical, logistics and product resources on partner\-raised escalations, holding internal owners to committed timelines
* Keep the Partner informed at a defined cadence for the duration of an escalation, and confirm closure in writing
* Conduct root cause review on every priority one escalation and every repeat priority two, issuing corrective actions with named owners and dates
* Escalate to the Partner Sales Lead and Head of Client Relations where a service issue carries reputational, contractual or safety consequence

#### **Reporting and Partner Reviews**


* Produce the standardised partner service scorecard covering fleet health, ticket performance, escalation history, adoption and enablement status
* Chair operational reviews at the cadence set by partner tier, with a written record of actions, owners and due dates
* Prepare and deliver the service component of partner business reviews, supporting the Partner Sales Lead who leads the session
* Report portfolio\-level partner performance into the Client Relations management cycle, flagging risk early and with evidence

#### **Adoption and Capability Growth**


* Track feature and module adoption across the partner base, and identify where partner capability rather than client appetite is the constraint
* Design and run targeted enablement to close identified capability gaps, measured on subsequent adoption rather than attendance
* Surface unmet client needs observed through the partner channel to Product and to the Partner Sales Lead, without engaging the commercial conversation
* Champion the partner voice internally, ensuring channel requirements are represented in roadmap, process and support design

#### **Data Integrity and Systems Discipline**


* Maintain accurate partner and end\-client records in Salesforce, including account ownership, installed base and contact hierarchy
* Keep partner records in the Client Opportunity M

Partner Success Manager

Lead Administrator / Customer Service / Salesperson Vacancy

**JOIN OUR TEAM!**

LEAD ADMINISTRATOR / CUSTOMER SERVICE / SALES

We are looking for a driven, professional and

customer\-focused individual to join our team.

Your responsibilities

* Lead and coordinate administrative duties
* Assist customers with enquiries and provide excellent service
* Handle sales enquiries and follow up with potential customers
* Build and maintain strong customer relationships
* Process documentation and maintain accurate records
* Support the sales team with daily operations
* Assist with achieving sales and customer\-service targets

We are looking for someone who is:

* Friendly, confident and professional
* Well\-organised with excellent attention to detail
* A strong communicator
* Customer\-focused and sales\-driven
* Able to work independently and as part of a team
* Computer literate
* Previous administration, customer service or sales experience is an advantage

LOCATION

Omoda Jaecoo Icaur \- 155 North Rand Road , Boksburg

APPLY NOW

Send your CV to: \[**navi@omodajaecooboksburg.co.za**]

**Salary will be discussed in interview\- depending on your experience**

Become part of our team and grow your career with us!

Work Location: In person

Lead Administrator / Customer Service / Salesperson Vacancy

We are looking for a Client Service Consultant to join our team and become an important point of contact between our business and its clients.

This is a people\-focused position for someone who enjoys communicating, building relationships, and making sure clients receive a professional and positive experience.

You will work closely with clients throughout their journey — from initial communication and understanding their needs, through to follow\-ups and ongoing support.

**Your role will include:**

* Communicating with new and existing clients
* Building and maintaining positive client relationships
* Understanding client needs and providing suitable solutions
* Responding to client questions and assisting with queries
* Following up with clients and keeping them informed
* Coordinating appointments and client requirements
* Maintaining accurate client information and records
* Identifying opportunities to further assist existing clients
* Working closely with internal teams to ensure client needs are addressed
* Representing the company professionally in all client interactions

**We are looking for someone who is:**

* Confident and comfortable communicating with people
* Friendly, approachable, and professional
* Naturally service\-oriented
* A good listener who can understand what a client needs
* Organised and able to manage multiple clients and tasks
* Proactive when following up and resolving issues
* Comfortable working towards goals and taking responsibility for results
* Able to build genuine, professional relationships

**Requirements:**

* Previous experience in client service, customer service, sales, administration, retail or a similar role will be advantageous
* Strong communication skills
* Good computer literacy
* Professional telephone and written communication
* Valid Code 8 driver's licence
* Own reliable vehicle
* Own laptop
* Comfortable travelling locally when required

**What we offer:**

Basic Salary \+ Petrol Allowance \+ Car Allowance \+ Toll Allowance

**Monday – Friday \| 08:00 – 17:00**

This is an opportunity for someone who enjoys working with people and wants to develop strong experience in client relations, communication, and business development within a growing company.

If you are someone who takes pride in the way you communicate, enjoys helping people and wants a position where your contribution is recognised, we would like to hear from you.

Pay: R7 000,00 \- R20 000,00 per month

Application Question(s):

* Do you have your own reliable vehicle?

Language:

* English (Preferred)
* Afrikaans (Preferred)

License/Certification:

* drivers license (Preferred)

Work Location: In person

Client Service Consultant

Are you a go\-getter, motivated to achieve results and up for a challenge? Do you have the ability to grow and nurture customer relationships? This role is purely focused on new business development.

We’re a world\-leading smart mobility tech company with over 2,200,000 subscribers across 24 countries, and we’re looking for a New Business Development Executive to join our team in Boksburg.

Responsibility

* The main purpose of the position is to market and sell Cartrack products and services by offering the Cartrack value proposition and a ROI concept to larger commercial customers
* Furthermore, the job holder must ensure that sales and revenue targets in specified areas are met and/or exceeded
* Engage at executive level, build and maintain long term relationships with these clients and maximise sales opportunities within them
* With a focus on quality, attend to all administrative tasks (CRM System) associated with the sales channel
* Understand the value of a full fleet solution and have an in\-depth understanding of Cartrack’s value added products and services
* Generate own leads and bring in new business

Requirements

* 2\+ years commercial hunter sales experience
* Drivers license
* Target Driven
* Strong Business Acumen with a focus on customer relations
* Ability to plan and organize with strong administrative skills
* High level of EQ with strong negotiation skills
* Applied Excel at Intermediate Level
* CRM applied experience

Work Location: In person

New Business Development Executive

Requirements:National Senior Certificate / Matric.Minimum 5 years experience in a call centre, customer care, breakdown and service advisor environment.Experience within the transport, automotive, or fleet support industry.Must have worked night shift.Own and reliable transport.Team Player and flexibility to work over weekends, night shift per roster and public holidays when needed.Strong organizational, time-management, and multitasking skills.Practical understanding of breakdown coordination,…

### **Job Description**

**RCL FOODS** is a deeply rooted South African food manufacturer that produces some of the country’s most\-loved brands, including Yum Yum peanut butter, Nola mayonnaise, Ouma rusks, and Selati sugar, just to name a few. At the heart of our culture and strategy is our Purpose – **WE GROW WHAT MATTERS** – which reflects our belief in collectively doing that little more to create a positive impact that truly matters.



Visit our website: www.rclfoods.com.



We have the opportunity within our Spreads (**Siqalo Foods)** Division for a **QA Raw Material Technician** role. The role is based in **Boksburg** and will report to the **Inbound QA Coordinator.**



The QA Raw Material Technician will be responsible for assisting with the quality assurance service of the business in order to ensure that products produced by the company are fit for use by the consumers according to Company’s specifications and standards.

### **Duties \& Responsibilities**

**Inbound**:


* Analyses all raw materials for non\-conformities against company’s specifications and standards.
* Liaise with raw material suppliers and drive corrective actions.
* Submits detected non\-conformities to the QA Manager, Planning and Buying in order to follow up with suppliers.
* Carries out Audits in the Warehouse and Dispensary to ensure that GMP is adhered to.
* Is responsible for processing material returns advice and supervises removal of poor\-quality material from site.
* Drive raw material supplier approval with supply management.
* Ensures that all transactions are recorded on SAP daily.
* Ensure that all raw material suppliers are compliant with required QA certification/audits.
* Ensures that all in\-bound quality checks are being done as per SOP.
* Provide statistical data for SPC and process capability for inbound materials.
* Provide technical support and expertise to suppliers for capability assessment, innovation execution, QMS application.


**Packing Hall**:


* Manage quality stream during raw material trials.
* Monitors packed masses on the MCOM (mass control management system).


**Laboratory Requirements**:


* Ensures company test methodology is followed.
* Scoping and spacing of lab equipment where relevant.
* Ensure supplier meets company standards.


**Consumer and Customer Focus**:


* Investigate raw material consumer and customer complaints and develop quality assurance improvement systems for the factory.
* Collect and statistically evaluate supplier quality data to identify quality improvement opportunities within the supply chain.
* Work with the suppliers to develop corrective action plans to correct any process failings and drive improvement in quality and productivity.
* Supplier performance review with procurement.
* Supplier audits and performance review.


**Innovations**:


* Supports all raw material related Innovations.
* Can decide in consultation with QA \& production manager whether or not a trial passes due to the quality of functionality of the raw material on the lines.


**Reporting**:


* Report supplier non\-conformance trends on a weekly and monthly basis.
* Provides reports to procurement/buying teams for supplier reviews.


**Third Party Support**:


* Carries out audits at the 3rd parties to ensure that GMP is adhered to.
* Support on company test methodologies.

### **Minimum Requirements**

* Must have a minimum National Diploma in Analytical Chemistry or equivalent/relevant to the job, e.g. Packaging Technology/Food Science, etc.
* Minimum 3 years’ experience in a manufacturing environment.
* Knowledge and experience using SAP, MS Word and Excel.
* Ability to analyse data and information to recommend action.

QA Raw Material Technician

Introduction Our client, a leading international logistics and freight forwarding organisation, is seeking an experienced Customer Service Manager – Exports to lead a high-performing client service team within their export operations. This is an exciting opportunity for a strong leader with extensive freight forwarding and export experience who is passionate about delivering exceptional customer service, driving operational excellence, and building long-term client relationship Duties & Respons…

Customer Service Manager - Exports - Durban

Reference: PE003736-BP-1 Our client is seeking to employ a Customer Service Representative to join their team based in Isando, Gauteng. The successful candidate will be responsible for managing high volumes of calls, emails, and messages, providing service advisory support, coordinating vehicle maintenance and workshop requirements, resolving transport and service-related issues, and ensuring efficient communication with customers and stakeholders. The role requires strong technical knowledge, …

**Key Outputs**


* Perform related administrative tasks to end\-to\-end processes including record keeping, filing, data capturing and report writing.
* Accurately capture relevant data from external and internal customers.
* Follow up with external and internal customers on incomplete data.
* Resolve internal and external customer queries.
* Accurately control relative end\-to\-end processes.
* Maintain relevant administrative environment.


**Qualification, Experience and Competencies**


* Minimum 3 years' experience in SAP / CRM for service environment.
* Computer Literacy (Windows platform plus MS Office).
* Accuracy and attention to detail.
* Good understanding of service costing process (All functions of Service Admin Role)
* Understand how Service Admin team integrates into service operational function.
* Be able to select appropriate options for jobs, i.e. T\&M vs. quoted scenario.
* Some level of problem solving (troubleshooting errors) within own team.

Senior Service Administrator Global Grade 07

**Position Outputs**


* Achievement of a team environment that enables maximum productivity and profitability (includes management of HR value chain)


* Use the right procedures, such as succession planning, performance management, learning, and competency development, to advance your group and yourself.
* Staffing and safety of team and environment


* Achievement of team financial targets and Key Performance Indicators (KPI's)


* Effective control of team expenses and Work\-in\-Progress


* Leading a team to provide efficient Earthmoving Equipment component salvage techniques to meet OEM repair requirements.
* Apply Warranty policies and procedures including warranty decisions and Service Warranty investigations.


* Effective relationship building with external and internal customers, hold regular meetings to resolve issues and queries.


* Ensure outputs of Service Audits are achieved.


* Reporting of team KPI's and prospects. Improve efficiency as you expand your salvage business in line with commercial opportunities.


* Ensure effective self\-management and performance ownership.


* Maintain and ensure high focus on safety, quality, and contamination control standards and procedures.


* Control the entire engineering workshop process.


* Update the business on all recent developments and changes that will be advantageous to the company.


* Maintain effective communication between the team and management.
* Proactively communicate with the principal to resolve problems and issues and to build relationships in the future.
* Open relationships conducive to collaborative problem solving.
* Adhoc Service Manager directives


* Apply Barloworld\-Equipment leadership philosophy


**Qualification, Experience and Competencies**

* Grade 12/ Matric
* Qualified turner machinist /auto motive machinist and / or Applicable Engineering Degree
* Minimum 8 years Management experience with a team in running an engineering workshop.
* Good knowledge of engineering principles with focus on earthmoving equipment components.
* Further studies within this field will be an advantage.


* Prior experience in HVOF, ARC spray, CNC


* Sound business communication skills (Negotiation; Presentation, etc.)
* Ability to work independently, under pressure and meeting deadlines.
* Show initiative by thinking creatively.
* High level of computer literacy with focus on Microsoft and engineering programs.


* Financials for non\-financial managers
* Exposure to business planning / budgeting processes.
* People management skills and experience

Workshop Manager (Engineering Workshop) Global Grade 12

RCL FOODS is a deeply rooted South African food manufacturer that produces some of the country’s most-loved brands, including Yum Yum peanut butter, Nola mayonnaise, Ouma rusks, and Selati sugar, just to name a few. At the heart of our culture and strategy is our Purpose – WE GROW WHAT MATTERS – which reflects our belief in collectively doing that little more to create a positive impact that truly matters. Visit our website: www.rclfoods.com Siqalo Foods is seeking a Customer Care Facilitator t…

Customer Care Facilitator

**Primary purpose of the job**



To direct, manage and control channel strategies and plans, in all aspects by providing appropriate leadership and promoting good relations with all stakeholders in support of the overall channel strategy, plans and objectives.


**Main Responsibilities**


* Direct and control the work and resources of the channel and ensure the on\-going recruitment and retention of the required numbers and types of well\-motivated, trained and developed staff to ensure that it achieves its mission and objectives.
* Prepare annual channel business plan and monitor progress against this plan to ensure that the channel attains its objectives as cost\-effectively and efficiently as possible.
* Provide strategic advice and guidance to senior management, to keep them aware of developments within the industry, and to ensure that the appropriate policies are developed to meet the channel’s mission and objectives and to comply with all relevant statutory and other regulations.
* Establish and maintain effective formal and informal links with major customers, relevant government departments and agencies, local authorities, key decision\-makers and other stakeholders generally, to exchange information and views and to ensure that the channel is providing the appropriate range of Products and quality of services.
* Direct and maintain programmes to ensure that the channel remains at the forefront of its sector, apply the most cost\-effective methods and approaches, and provides the required range and quality of products and services.
* Prepare, gain acceptance, and monitor the implementation of the annual budget to ensure that budget targets are met, that revenue flows are maximized and that costs are optimised.
* Working Capital management within the channel and ensuring effective Credit \& Debtor management processes are followed and complied with.
* Direct and maintain an effective marketing and public relations strategy to promote the products, services and image of the channel in the wider community.
* Represent the channel in negotiations with customers, suppliers, government departments and other key contacts to secure the most effective contract terms for the channel.
* Direct and maintain total quality management systems throughout the channel to ensure that the best possible products and services are provided to customers and/ or clients
* Direct the implementation of equal opportunities policies in all aspects of the channel.
* Oversee the preparation of the annual report and accounts of the channel and ensure their approval, As well as the various monthly reports as required.
* Develop and direct the implementation of policies and procedures to ensure that the channel complies with all health and safety and other statutory regulations.


**Manage Stock**

* Ensure that optimum stock levels are adhered to.
* Ensure monthly stock takes and report variances.
* Review and analyse sales and check that minimum stock levels are adequate.
* Maintain relationships with external suppliers.
* Ensure that external suppliers adhere to division’s quality standards and competitive price.

  


**Manage Customer Support**

* Ensure that customer support staff is fully trained and capable of supporting the customer adequately.
* Ensure customers maintain standards set by division.
* Maintain contact with customers through personal visits and telephone on a regular basis.
* Ensure all customer details are complete and kept up to date on CRM.
* Ensure regular training programmes for Contractors, Architects \& Engineers.

  


**Manage Equipment Support/Supply**

* Ensure that equipment is operating at peak performance and maintenance schedules are maintained.
* Identify sub\-contractors for repairs and maintenance.
* Ensure equipment contracts are kept up to date.


**PROCUREMENT RESPONSIBILITY:**

* Ensure that adequate Raw Material and Steel Trading stocks are maintained.
* Procurement of Raw Material as per the Business Plan and Group Guidelines
* Ensure equipment contracts are kept up to date.


**Key competencies and skills:**


* Building Talent and Teams
* Organizational Awareness
* Strategic Agility
* Change Leadership
* Customer First
* Leveraging Diversity
* Initiative and Innovation
* Building a Sustainable Organization
* Decision Quality
* Drive for Results

  

**Qualifications required:**


**Minimum academic qualification**: Bachelor / Bachelor of Technology / Engineering or equivalent Qualifications  

**Qualifications as an added advantage**: Post Graduate Business Management Qualifications will be an added advantage



.


**Experience required**:


* **General work experience (years)**: 20\+ years
* **Specific to the position (level/discipline/Years):**10 years with multiple Branch oversite Industry: Manufacturing, Industrial Sales
  


**Computer literacy:**


* Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
* Experience with ERP systems Sap (Advantage)


**Personality profile:**


* Inspiring
* Analytical
* Strong communication
* Collaborative


**Language requirements**


* Strong communication skills i
* n English (written and verbal)


**Additional/Specific Work requirements:**


* Extensive travel across South Africa

Customer Service Jobs in Benoni - Page 3

Vacancies (page 3 of 4)