Browse live customer service jobs in Benoni, Gauteng. Salaries, top employers and how to apply. Updated regularly.

**Position Outputs**


* Component Rebuild Analyst responsible for developing and executing repair options program which will create an important and competitive service differentiation. In addition, to support component repair operations through standard work to comply with CAT CRC Certification requirement with regards to standard segment usage.
* Engage with internal customers (Regions) to support building of repair option.


* Annual Review of BR standard cost.


* Required to build RO (Report options) and SJ (Standard jobs) in SOC/ Builder G3 programme.


* Required to build BR component installation kit as required by CRC Certification.
* Drive the use of standard segment templates within the BRC to ensure an 85% usage as per CRC Certification.


* Review BR cost analysis during the repair process and notify regions of incorrect core and additional charges.


* Management of BR Core WIP in the repair process (No BR WIP waiting go\-ahead \> 90 Days)


* Manage Budget pricing and repair cost data in Planning.


* Manage PCV account through cost analysis to ensure correct level of repair, correct cores assessments and BR pricing aligned with standard of repair.


* Manage standard labour templates (Update in ERP and planning system)


* Create and maintain must fit parts (MFP) files for operation use and to support CPRO process.


* Annual BR component cost review for movable stock due to exchange rate fluctuations.


* Validate quality of repair on BR Cores during the repair process to ensure healthy PCV balance.


* Engage with internal customers to builder different repair options to external support customer need.


* Build and maintain repair options (Builder G3, SOC and CAT Calculator) to business and customers.


* Provide information to operations to support effective repair to components using must fit parts files (MFP).
* Manage quality of must fit parts files (MFP) to support CPRO process.


* Responsible for BR Component repair cost analysis during the repair process to validate quality and level of repair.
* Manage component standard hours (ERP Labour templates and Planning system)


* Manage standard segment usage for CAT Certification requirements.


* BR Core WIP management.


* Manage PCV Account thought repair cost analysis during repair process.


* Effective self\-management and performance ownership.


**Qualification, Experience and Competencies**

* Minimum Grade 12
* Qualified in relevant trade (e.g., Diesel Mechanic / Earthmoving Equipment Mechanic)


* Minimum 5 years post\-apprentice / learnership experience.


* Minimum 5 years’ experience with component rebuild within a component repair facility.
* Computer literate and Experience with MS Excel and MS Access.


* CAT Software experience (Builder G3 / SOC / Cat Calculator / SIS)
* ERP System experience (SAP/CRM)


* MS Office experience (MS Access / Excel / Word)


* SharePoint experience


* Power BI certified

Component Rebuild Analyst Global Grade 10

Join us as: **Process Engineer**

 **Function:** Supply Chain  

**Reports to:** SUIT Manager  

**Scope:** Local  

**Location:** Boksburg  

**Terms \& Conditions:** Full\-time

 **ABOUT UNILEVER**  

With 3\.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.  

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

 **JOB PURPOSE**  

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. The Process Engineer role is critical to the development of our factories to World Class Manufacturing, which means zero defects, zero waste and zero losses. You will lead Quality Improvement methods and tools to counter losses identified in the areas of Safety, Quality, Cost Deployment, Customer Service and Logistics. The Cost Deployment pillar will be populated with data built up through application of the Managing Manufacturing Performance Code, which is key to ensuring focus on key losses.

  

Working directly with the line crews on a daily basis, act as the technical trainer for line teams and provide coaching in phenomena identification, root cause analysis and the establishment of counter\-measures. You will be responsible for the validation of all process improvements and the establishment of revised basic conditions on the line. A core deliverable is eliminating losses and wastes and increasing the stability of the line to support the transition of traditional line teams to semi\-autonomous teams.

 **WHAT WILL YOUR MAIN RESPONSIBILITIES BE**

* Eliminate Waste and Loss according to the WCM prioritization process using AM, PM, FI and QC pillar tools and methodologies.
* Create Technical and Quality Standards to ensure process stability on the line.
* **Identify and extend good practice to other lines:** Application and accuracy of MMP Code data
* **Consumer and Customer Focus:** Building world class factories will eliminate losses and ensure that we do not pass on the cost of inefficiencies to our customers and consumers
* **Bias for Action:** By providing consistent and near real time information, decisions can be taken quickly which leverage our resources
* Building Talent and Teams: Our vision is to move to semi\-autonomous teams, passion for achieving results, transferring knowledge and skills across the team and leverage team strengths
* **Accountability and Responsibility:** Drive continuous improvements.
* **Growth Mindset:** Building world class factories essential to set the standards.
* **WCM:** Apply the full set of WCM methods and tools.
* **Process and Organisational Design:** Ensure factory lines and processes are optimally resourced (e.g. manpower ratios are efficient and sustainable)
* **Analytical capability:** Collect and analyse and interpret complex data, understanding and implementation of process safety requirements for combustible dusts.

 **WHAT YOU NEED TO SUCCEED**  

**Experiences \& Qualifications**

* Degree/ BTech Mechanical/ Chemical/ Industrial Engineering/ National Diploma Chemical Engineering
* Experience from a Continuous Processing background within FMCG or Manufacturing environment will be advantageous
* Experience in AM, PM, Quality and FI tools and processes
* HAZOPs and Safety Approval Systems working knowledge and experience is essential
* Able to visualize clearly what the ideal production system should be.
* Clearly understand operating principles and establish correct operating standards
* Experience in statistics and process control tools. Drive decision making based on data

 **Skills**

* Process Engineering
* Design \& Automation
* Process Safety \& Control
* Innovation \& improvement

 **Leadership**  

You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.  

As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

**Unilever Behaviors**

* **Care deeply**: caring deeply about how consumers experience our brands every day, everywhere; about our people’s growth and development, and our impact on the planet. You care about your performance, to a point where it hurts when you don’t win. Always brings their best self. Has emotional intelligence to take feedback, manage mood and motivations and build empathy for others. Sets high standards for themselves. Has humility, understanding that leadership is service to others, inside and outside of Unilever.
* **Focus on what counts**: we set clear and stretching goals and recognize maximum performance impact. Generates intensity and focus to motivate people to deliver results at speed.
* **Stay three steps ahead:** we think boldly and creatively to make breakthroughs in performance. We are always curious and confident – anticipating and staying ahead of consumer needs and external trends to beat the competition. Approaches delivery with an iterative and incremental, test \- do \- learn approach. Has an owner’s mindset, using data and insight to make decisions.
* **Deliver with excellence:** we deliver everything we do with excellence and pace. We take personal ownership and hold each other to account – always finding a way to do what we said we will do. Takes personal responsibility and accountability for execution and results.


Unilever is an equal opportunities employer and committed to diversity and inclusivity in the workplace. We are intentional in employing the best talent that reflects the demographics of our country and which will help build representation of currently under\-represented groups. We therefore invite applications from all candidates representing diversity of age, sex, disability, sexual orientation, race, religion or belief. When appointing potential candidates, the South African Employment Equity and Broad Based Black Economic Empowerment Legislation will be considered.


We are required by law to verify your ability to work lawfully in South Africa. If you are applying as a foreign national, please note that you may be requested to provide supporting documents supporting this.


This is a factory \- based role in Johannesburg (Boksburg Factory) and requires 100% of time attendance on site.


Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

Process Engineer

Requirements: Matric Valid Code 8 driver's licence Minimum 5 years' experience in a call centre, customer service, breakdown coordination, or service advisor role Experience within the transport, automotive, fleet support, or commercial vehicle industry Strong understanding of breakdown coordination, workshop operations, and aftersales processes Proven ability to handle high call volumes and work effectively under pressure Proficiency in CRM systems, spreadsheets, and document management Own re…

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Senior Specialist, Customer Service

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Customer Service Representative Spartan Job Overview The Customer Service Representative / Breakdown Coordinator is responsible for managing customer interactions, handling commercial vehicle breakdown cases, coordinating dealers and workshops, and ensuring accurate, timely communication and resolution of customer concerns. We are seeking a motivated, bilingual (English and an additional language) Customer Service Representative to join our team. This role is critical in ensuring seamless custo…

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