Browse live driver jobs in Sandton, Gauteng. Salaries, top employers and how to apply. Updated regularly.

**Business Unit:** Discovery Insure
**Function:** Customer Experience
**Date:** 24 Jun 2026
**Discovery – Insure**
**Head of Customer Experience and Insights Enablement \| Divisional Manager \- Short Term Insurance**  


**About Discovery**  

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast\-paced and dynamic environment enables smart, self\-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.  


**About Discovery Insure**

Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared\-value Insurance model. Discovery Insure is South Africa’s fastest growing short\-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home. Vitality Drive, an internationally recognised and award\-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company is committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.  


**Key Purpose**

The Head of Customer Insights and Experience Enablement is responsible for transforming customer insight into measurable business impact. This role leads the design, integration, and enablement of customer insight, journey excellence, communication standards, and CX (customer experience) culture.

The role ensures a single, integrated view of customer truth across complaints, QA, research, sentiment, and operational performance, enabling root cause resolution, journey optimisation, and accountability.  


**Areas of responsibility may include but not limited to**
**Customer Insight Leadership**
* Establish and lead a single, integrated customer insight ecosystem that consolidates complaints, quality assurance, surveys, social sentiment, and research into a unified source of customer truth.
* Define and govern Discovery Insure Voice of the Customer (VoC) measurement frameworks, experience standards, and associated KPIs to ensure consistency and comparability across the business.
* Translate customer insights into clearly prioritised, outcome\-driven action plans with defined ownership, tracking mechanisms, and executive visibility.
* Provide proactive and early visibility of emerging risks, systemic issues, and trust\-impacting themes to enable timely intervention and preventative action.

  


**Customer Journey and Research**
* Provide direction to the business and leaders regarding strategic customer intelligence, promoting sound understanding of customer segments, trends, needs and expectations.
* Lead the design and evolution of future\-state customer journeys, ensuring journey mapping is insight\-led, outcome\-focused, and aligned to strategic business priorities.
* Institutionalise clear journey governance, standards, and ownership across the organisation to ensure consistency, accountability, and continuous improvement.
* Embed real\-time customer journey measurement and performance tracking to proactively identify friction, monitor impact, and inform prioritised action.

  


**Customer Communication Strategy**
* Lead the development and ongoing refinement of customer communication principles and standards to ensure consistency and excellence across all business communication.
* Ensure all customer messaging is compliant, clear, customer\-centric and value\-adding, while consistently reflecting the Discovery Insure mindset and brand promise.
* Identify and eliminate communication friction across key customer touchpoints to improve clarity, reduce effort, and enhance the overall customer experience.
* Design and implement a journey\-linked communication strategy that strengthens customer understanding, builds loyalty, and supports long\-term customer value.
* Enable and embed a seamless omnichannel communication capability, ensuring aligned messaging and a consistent experience across digital, voice, and operational channels.

  


**Culture and CX Capability Enablement**
* Lead the embedding of the Make it Worth It (MIWI) behaviours and the Discovery Insure Transactional Analysis training programme across operations, formalising clear standards aligned to an integrated training and culture framework.
* Build and strengthen Customer Experience capability within operational leadership, equipping leaders with the tools, language, and frameworks to drive consistent customer outcomes.
* Enable frontline teams to clearly understand their role in shaping customer trust, experience quality, and business performance.
* Drive the adoption and consistent application of customer\-centric decision\-making frameworks across operational teams to ensure insight translates into improved customer outcomes.


**Insights and Reporting**
* Lead the collection, analysis, and interpretation of customer, employee, and competitor data to generate clear, actionable insights that inform decision\-making, enhance the customer journey, and support acquisition, retention, and profitability.

  


**Governance and Accountability**
* Define and implement a structured prioritisation framework that aligns customer experience initiatives to business risk, customer impact, and strategic outcomes.
* Embed robust root cause identification and prevention mechanisms to address systemic issues and prevent recurrence, rather than treating symptoms.
* Establish and maintain clear executive reporting dashboards that link customer experience metrics to retention, complaint trends, operational performance, and value creation.
* Drive measurable and sustained reductions in repeat, preventable, and systemic complaints through insight\-led action and cross\-functional accountability.

  


**Stakeholder Engagement**
* Identify and manage internal stakeholders, to align on customer priorities—translating insights into clear CX enablement plans, driving accountability, and embedding customer\-led decision\-making across the business.


**Leadership and Team Development**
* Lead, coach, and develop a team of functional heads and specialists, creating clarity of mandate, strong accountability, and aligned performance standards.
* Build and sustain high\-performance, insight\-driven teams that translate customer intelligence into measurable business impact.
* Attract, develop, and retain top talent across Customer Experience, analytics, research, and communication disciplines to ensure depth of capability and succession strength.
* Foster strong cross\-functional collaboration across operations, product, digital, data, marketing, and risk to ensure customer insight drives enterprise\-wide action.

  


**Education*** Matric – **Essential**
* Bachelor’s degree (Business, Commerce, Behavioural Science, Marketing, Data, or related) – **Essential**
* Postgraduate qualification \- **Advantageous**
* Data analytics qualification \- **Advantageous**
* CXPA (Customer Experience Professionals Association) – **Advantageous**

  


**Certification/s**
* CCXP / ACXP certification \- **Advantageous**
* Change management certification \- **Advantageous**

  


**Experience**
* Minimum 5\+ years’ experience in leading Customer Experience management, change initiatives in financial services, Customer Insights, or Customer Transformation \- **Essential**
* Proven leadership of multi\-disciplinary teams (research, analytics, CX design, communications) \- **Essential**
* Demonstrated success embedding enterprise\-wide VoC or Customer Success 

Head of Customer Experience and Insights Enablement

**Primary Purpose**


To extract sustainable value from the property portfolio by optimising NAV and NOI through strategic asset planning, disciplined capital deployment, rigorous financial analysis, and sound investment decisions, while ensuring clear delineation from operational functions managed by Property Management.

**Key Responsibilities:**

* **NAV \& NOI Growth**
* Develop and own individual Asset Business Plans targeting measurable NAV appreciation and NOI growth for each property
* Set portfolio\-level income targets and monitor performance of gross revenue, vacancy rates, arrears, and operating cost ratios against approved benchmarks
* Conduct in\-depth financial modelling to evaluate value\-add initiatives, income optimisation opportunities, and risk\-adjusted returns
* Interrogate NOI drivers including rental income, recovery ratios, utility efficiency, and void costs to identify and drive sustainable improvement
* Engage and manage externally appointed independent valuers; provide all relevant supporting data and assumptions and critically review valuation outputs to ensure accuracy, market alignment, and appropriate benchmarking against comparable assets
* Prepare and present portfolio performance reports to internal stakeholders and investment committees, including variance analysis against budget and prior\-period benchmarks
* **Strategic Asset Optimisation \& Capital Allocation**
* Identify and evaluate opportunities to grow asset value through acquisitions, disposals, refurbishments, upgrades, and redevelopments, with clear NAV and return\-on\-investment justification
* Determine the optimal capital deployment strategy per asset, including phasing of capital expenditure to maximise NOI uplift
* Review and approve development and refurbishment feasibility assessments, ensuring financial assumptions are robust and value\-accretive thresholds are met
* Lead due diligence processes for acquisitions and disposals, including financial, legal, and market due diligence in collaboration with relevant internal and external specialists
* Evaluate portfolio composition and recommend strategic restructuring including asset disposals or recycling of capital to optimise risk\-adjusted portfolio returns
* **Leasing Strategy \& Income Optimisation**
* Set the leasing strategy per asset with the input and involvement of Property Management, including target tenant mix, rental rate positioning, escalation structures, and occupancy targets, in order to maximise long\-term sustainable income
* Review and approve lease terms for national, anchor, and major tenants to ensure alignment with asset strategy and income objectives
* Monitor leasing performance at a strategic level including vacancy trends, lease expiry profiles, and weighted average lease expiry (WALE) and direct Property Management on priority letting actions
* Engage directly with national and anchor tenants on strategic lease renewals, expansions, or renegotiations where income impact is material
* Evaluate and approve tenant mix proposals brought forward by Property Management, ensuring income and NAV implications are assessed before commitment
* **Financial Performance \& Investment Reporting**
* Set annual income and expenditure budgets per asset in collaboration with Property Management, ensuring targets reflect the Asset Business Plan
* Hold accountability for portfolio\-level financial outcomes, including NAV and NOI performance, distribution yield, and total return metrics
* Analyse and interpret monthly management accounts, flagging material variances and directing corrective action at a strategic level
* Assess the financial impact of capital projects, lease incentives, and strategic decisions before approval, including scenario and sensitivity analysis
* Track and report NAV movement across the portfolio on a periodic basis, identifying key drivers and informing forward strategy
* **Risk Management \& Strategic Compliance**
* Identify, assess, and actively manage investment and asset\-level risks including tenant concentration, lease expiry risk, market exposure, and capital obsolescence
* Ensure material statutory and regulatory risks with a direct bearing on asset value or income including environmental, zoning, and building compliance are escalated to the appropriate teams and reflected in asset valuations and propose remedial plans
* Maintain awareness of market, economic, and sector trends that may affect asset values or income streams, and adjust Asset Business Plans accordingly
* Collaborate with sustainability and ESG initiatives, including the evaluation of solar and green energy investment cases where these improve NOI or asset value
* **Stakeholder \& Property Management Interface**
* Provide clear strategic direction to Property Management on income priorities, capital allocation decisions, and asset improvement initiatives
* Review operational and management reports submitted by Property Management and provide strategic feedback and direction
* Escalate matters requiring investment committee approval and ensure Property Management is informed of strategic decisions affecting daily operations
* Maintain effective relationships with investors, lenders, valuers, legal advisors, and other external stakeholders on matters of strategic importance

 **Requirements:**

**Education \& Experience**

* Relevant tertiary qualification in Property, Finance, Investment, or a related field; postgraduate qualification advantageous
* Minimum 7–10 years’ experience in asset management, property investment, or a senior commercial property role within a REIT or institutional property environment
* Proven track record in growing NAV and NOI
* Experience in property valuation, investment analysis, and capital allocation decisions
* Exposure to acquisition and disposal processes, including financial and legal due diligence

**Technical Skills**

* Advanced financial modelling and analytical capability (DCF, IRR, NPV, yield analysis)
* Strong understanding of REIT accounting, distribution mechanics, and investment return metrics
* Advanced proficiency in Microsoft Excel; competency in Word and PowerPoint for reporting and committee papers
* Familiarity with property management and reporting platforms (MRI, Yardi, or equivalent) advantageous

 **Competencies**

* Strategic thinking with the ability to translate investment objectives into executable asset plans
* Strong commercial acumen and sound financial judgement
* Excellent negotiation and stakeholder management skills
* High analytical rigour with attention to detail and accuracy
* Ability to influence, direct, and collaborate effectively across teams without line authority over operational staff
* Self\-driven, proactive, and able to manage competing priorities under pressure

Asset Manager_Retail

**Job Responsibilities**  

* A true creative flair and a genuine passion for web design.
* Minimum 6 months design experience.
* Solid understanding of Adobe Creative Suite.
* HTML proven working experience is a must.
* Be knowledgeable regarding responsive web design.
* Solid understanding of UI and UX.
* Solid Understanding of Print Design.
* Follow current web standards.
* Have a clear understanding of cross browser and device design and testing.
* Learn in\-house CRM platform/system.
* Good communicator, work as a member of a team and take direction well.
* Hunger to learn and develop quickly when working under\-pressure in a deadline driven environment.
* Self\-disciplined and have good time management skills.
* Able to creatively think out of the box.
* Conceptualization
* Brand Identity
* Must have used Digital/graphic print

  

**Qualifications**  

  

Design Diploma  

  

**Preferred**  

* Adobe Creative Suite
* CSS3
* HTML5
* Bootstrap
* Web design
* Adobe Animate (Advantage)

**Experience**  

* 6 months experience as a graphic designer
* A solid understanding and experience with social media.
* Strong layout and design skills for websites, landing pages, emails, branding, corporate identity, logo design.
* Ability to develop creative, engaging and original content
* Strong organizational and multitasking skills, with the ability to prioritize competing demands and meet tight deadlines in a fast\-paced environment.
* Excellent interpersonal and communication skills, with the ability to effectively collaborate with diverse teams and build rapport with clients and stakeholders

**Competencies**

 **Type (HR use only)**

 **Competency name**

 **Description**

  

Business Acumen

  

Understanding main business drivers in order to impact on decision making; demonstrating financial awareness; controlling costs and thinking in terms of profit, loss and added value. Ability to drive change, persuade and influence both internal and external stakeholders

  

Conflict Management

  

Support the team to resolve difficult conversations and remain objective, empathic and listening, whilst staying centered and focusing on the desired outcome.

  

Planning and Organizing (deadline driven)

  

Goal setting and prioritizing deadlines, by identifying critical tasks to be completed and communicating effectively to your team members and the business.

  

Change Management (Ability to drive change)

  

Instilling, implementing and dealing with change, challenges and ambiguity while also balancing the need for change with the need for continuity.


Delivering the message of change and creating an environment that inspires people to adapt to changing situations, and to accept change.

  

Emotional Intelligence

  

Being self\-aware and empathetic, as well as service orientated towards your team, while building relationships and collaborating ideas in a safe environment.

  

Reporting

  

Collate and report on information. Account for and verify reporting figures /statistics. Review/ analyze reporting statistics and figures in order to identify trends and make relevant recommendations.

  

Problem Solving

  

Identify, analyses, organize and solve problems and issues in a timely and effective manner. Anticipate problems, identify root causes and take corrective action. Evaluate effectiveness of a solution. Ability to manage creative people.

  

Accountability

  

Follows through and delivers results despite obstacles. Admits to errors and takes corrective action to avoid repetition. Approaches own work with dedication and high sense of responsibility from start to end of project.

  

Attention to detail

  

Showing concern for all aspects of the job; accurately checking processes and tasks; maintaining watchfulness over tasks and ability to identify irregularities. Strong planning and organizational skills with attention to detail.

Graphic design Graduate

UBER DRIVER WANTED – JOHANNESBURGWe are seeking an experienced, professional, reliable and safety-conscious Uber Driver to operate a vehicle in Johannesburg.Minimum Requirements:• South African Citizen or Permanent Resident• Valid South African Driver's License• Valid PDP (Professional Driving Permit)• Minimum 3 years driving experience• Previous Uber driving experience (essential)• Existing Uber profile with a strong rating (4.8 preferred)• Good knowledge of Johannesburg roads, traffic pattern…

Uber Driver Wanted

**Job Reference Number:** SI\-1021
  

**Department:** Prop \- Trp : Transport
  

**Business Unit:**
  

**Industry:** Hotel/Catering/Hospitality/Leisure
  

**Job Type:** Permanent
  

**Positions Available:** 1
  

**Salary:** Market Related
The Maslow Sandton is seeking a professional, customer\-focused Driver to provide exceptional guest service through safe transportation, luggage handling, valet assistance, and concierge support.
##### **Job Description**


Job Purpose


To provide exceptional, personalised luggage, transport, and guest services to guests on arrival and throughout their stay, ensuring a memorable and enjoyable hotel experience.


Key Performance Areas1\. Prepared Work Environment


* Maintain a clean, safe, and professional work environment.
* Inspect vehicles and identify any maintenance or safety issues.
* Ensure vehicles, parking areas, and the porte cochere are clean and presentable.
* Check fuel levels and ensure vehicles are ready for guest transport.
* Review daily arrival and VIP lists and understand special guest requirements.
* Research and familiarize yourself with new or unfamiliar destinations.
* Coordinate vehicle maintenance when required.
* Assist with the preparation and distribution of welcome and VIP amenities.
* Maintain knowledge of hotel facilities, promotions, and activities.

2\. Transport Services


* Coordinate parking and retrieval of guest and resident vehicles.
* Assist guests with loading and unloading luggage.
* Greet guests warmly and assist guests with disabilities when necessary.
* Transport guests safely in accordance with hotel policies and procedures.
* Plan routes effectively to destinations.
* Record external transport trips and complete required documentation.
* Raise applicable transport charges.
* Collect and deliver items as requested by management.
* Report accidents, injuries, unsafe conditions, and vehicle or property damage.

3\. Luggage Services


* Collect guest luggage upon arrival and take it to the front desk.
* Tag luggage and provide identification slips to guests.
* Escort guests to their rooms and place luggage appropriately.
* Inspect guest rooms for cleanliness and adequate supplies.
* Explain room features and hotel amenities to guests.
* Deliver messages, packages, flowers, and other guest items.
* Collect, tag, and deliver group luggage.
* Manage long\-term luggage storage and issue storage tickets.
* Maintain accurate luggage records and documentation.
* Assist departing guests by transporting luggage from rooms to the lobby and into vehicles after confirming ownership.

4\. Customer Engagement


* Maintain a professional presence at the porte cochere at all times.
* Welcome guests warmly on arrival and departure.
* Provide professional assistance, information, and solutions to guest enquiries.
* Identify guest preferences and deliver personalised service.
* Resolve guest complaints, requests, and suggestions, escalating where necessary.
* Escort guests to their rooms and promote hotel facilities, products, loyalty programmes, and special offers.
* Assist with telephone duties at the concierge desk and porte cochere.

##### **Job Requirements**


Education


* Grade 12 (Matric)

Experience


* Experience in a customer service environment is advantageous.

Work Conditions and Special Requirements


* Ability to work shifts, including weekends, public holidays, and night shifts as required.
* Physically fit and able to stand for extended periods, drive vehicles, lift luggage, and perform duties requiring mobility.
* Flexible and willing to perform similar duties in other outlets or departments based on operational requirements.

Licences and Certifications


* Valid Public Driver’s Permit (PDP).
* Valid Code 10 Driver’s Licence with a clean driving record.

Skills and KnowledgeBehavioural Competencies


* Customer Service
* Problem Solving
* Attention to Detail
* Information Gathering
* Verbal Communication
* Professional and Friendly Presentation

Technical Competencies


* Knowledge of hotel facilities, products, and activities
* Knowledge of local areas and key landmarks
* Luggage handling procedures
* English verbal and written communication skills
* Basic computer literacy
* Basic Opera system knowledge
* Ability to read maps and directions
* Ability to use GPS devices
* Safe and effective driving skills

Equity


* Preference will be given to suitably qualified candidates from designated groups in line with:
	+ The Employment Equity Act (No. 55 of 1998\)
	+ SISA Internal Recruitment Policy
	+ Unit Employment Equity Plans.

*If you have not heard from us within 14 days of the closing date, please consider your application unsuccessful.*

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