Browse live it jobs in Potchefstroom, North West. Salaries, top employers and how to apply. Updated regularly.

**Job Title and Overview**




The GRC Software Trainer is responsible for delivering comprehensive training programs to clients and stakeholders on the implementation, utilization, and optimization of the Diligent One (previously known as HighBond) software solution.


The Trainer plays a critical role in ensuring end\-users understand the functionalities, features, and benefits of the software and can effectively integrate it into their workflows to enhance their Governance, Risk and Compliance processes.

**Reporting to:** Head of Services

**Reason for vacancy:** Team expansion

**Management level of role:** This is not a management role.

**Working environment \& travel:** Exceptionally busy, team\-orientated environment. Driver's license and own transport is essential. Possible travel into the rest of Africa.

**Working hours:** 08h00 to 16h30, training hours are usually 09h00 – 16h00, training times may vary when training in the rest of Africa.




**Key Responsibilities**




* **Conduct Training Sessions:** Deliver engaging and informative training sessions and webinars to clients, and end\-users across Africa on various aspects of the Diligent One software, including configuration, administration, reporting, and troubleshooting.
* **Develop Training Materials:** Design, develop and update training materials, including user guides, manuals, and online resources, to support the implementation and usage of the Diligent One software.
* **Customize Training Programs:** Tailor training content and delivery methods to meet the specific needs and skill levels of diverse audiences, including administrators, compliance officers, risk managers, auditors, and IT professionals.
* **Practical Exercises:** Provide practical exercises to familiarize users with the functionality and navigation of the Diligent One software, ensuring they can effectively utilize its features to address their GRC requirements.
* **Stay Updated with Software Updates:** Keep abreast of software updates, new features, and enhancements released by the software vendor, and incorporate relevant information into training materials and sessions to ensure users are informed of the latest capabilities.
* **Gather User Feedback:** Collect feedback from users regarding their training experience, software usability, and functionality requirements, and communicate insights to the Head of Services.
* **Collaborate with Implementation Teams:** Work closely with Diligent One software implementation teams and project managers to ensure seamless transition from implementation to training and provide continuity of support throughout the software lifecycle.




**Required Experience**




* **Bachelor's degree** in Information Technology, Business Administration, or related field.
* **Prior experience in training delivery** and instructional design, preferably in the GRC software domain.
* **Proficiency in using GRC software solutions**, such TeamMate, BarnOwl, CaseWare Idea and familiarity with other relevant tools and platforms.

**Behavioural Skills \& Soft Competencies**




* **Work Ethic and Attention to Detail:** Possesses a strong work ethic, commits to excellence, and demonstrates meticulous attention to detail with a genuine passion for accuracy in all endeavours.
* **Communication Skills:** Excellent communication abilities and adept relationship management skills, capable of effectively managing various stakeholders and senior executives concurrently.
* **Enthusiastic about technology:** Possessing a solution\-oriented approach focused on identifying strategies to ensure customer success.
* **Customer\-Centric Approach:** The candidate should exhibit a desire to exceed customer expectations by delivering exceptional service and value.
* **Knowledge Transfer:** The candidate is capable of effectively transferring knowledge and conducting personalised one\-on\-one training sessions.
* **Adaptability:** The candidate must be adaptable and flexible to navigate changing customer requirements, organizational dynamics, and evolving product features and functionalities.
* **Professional Communication and Relationship Management:** Display professional business etiquette in all interactions, ensuring effective communication. Proficient in managing client expectations and fostering strong client and stakeholder relationships.

GRC Software Trainer

**Junior Software Renewals Administrator**


The Renewals Administrator will play a pivotal role in managing the renewals process. The successful applicant will be meticulous in their review of the renewal and invoicing thereof. They will be customer\-centric and adhere to timelines and work closely with the greater team in terms of negotiations etc..

**Reporting to:Head of Operations**

**Management level of role:This is not a management role**

**Working environment \& travel:Exceptionally busy, team\-orientated environment. Drivers license and own transport is essential.**

**Working hours:07h30 16h00 or 08h00 to 16h30 or 08h30 to 17h00**

**Key deliverables**

* Maintain Client license data from implementation through to renewals on Salesforce.
* Consolidation of current clients licenses and co\-terming assistance.
* Generation of renewal, upgrades, and downgrades quotations.
* Follow the renewal pricing process.
* Ensure all internal renewal deadlines are met.
* Review upcoming renewals to ensure alignment of system to customer contract.
* Manage all renewal change request with our partner orgs.
* Maintain a thorough understanding of all products from a licensing perspective.
* Consulting with sales team, providing renewal quotes, overcoming objections, and adjusting proposals as required.
* Track and provide status updates on all open opportunities.
* Oversee Admin email inbox and respond to basic sales questions.
* Attend trainings \- Partner and Internal.

**Technical knowledge, skills \& abilities**

* Must have strong attention to detail
* Strong work ethic and willingness to take ownership for wide\-ranging responsibilities
* Excellent interpersonal skills, flexibility to accommodate different situations and temperaments
* Ability to multi\-task and work in a fast\-paced and demanding global environment.
* Excellent working knowledge of Microsoft Office (Excel, Word, Outlook, etc)
* Superior organization and prioritization skills
* Ability to perform under pressure and meet tight deadlines
* Strong communication skills, both verbal and written
* CRM experience




**Behavioural, soft competencies \& skills**

* Excellent interpersonal, relationship\-building and networking skills.
* Attention to detail with a strong focus on admin skills
* Proactive rather than reactive
* Ability to confidently communicate.
* Proven ability to meet deadlines and thrive under pressure.
* Ability to multi\-task and work across multiple projects, without dropping\-the\-ball.
* Effective delegation skills, and project management abilities
* Clear and concise communication skills both written and verbal

**Education \& qualifications**

* Matric certificate.
* Bachelor's degree in business administration\- highly prefererable.

**Details of experience**

* At least two years of experience in a renewals role.
* Excellent presentation abilities to all levels in a business
* What would make the applicant successful in the role?
* Resourceful, creative, and strategic in troubleshooting problems.
* The candidate must have strong interpersonal skills.
* Be self\-motivated and a collaborative team player.
* Be DRIVEN.
* Can name more than three Star Wars characters.

**We are committed to employing based solely on MERIT,** **irrelevant of gender, religion, or race.**


Interested parties can apply via our website:


https://www.careers\-page.com/surtech  

Please note that if you have not been contacted within one week then your application was unsuccessful.

Software Renewals Administrator

To effectively handle, resolve and escalate where necessary all technical and non\-technical calls and emails from Standard Bank Mobile
  
customers in a satisfactory manner. To provide end\-to\-end support to customers and standard bank branch consultants and maintain great
  
customer experience.
  
  

**Context:**  

? Rely on a solid base of facts and data to complete tasks
  
? Highly pressurized environment
  
? Fast paced operational environment
  
? Work is procedural and serial in nature with predetermined outcomes
  
? Work with issues that are clearly defined and the output is concrete and can be completely specified beforehand
  
? Service Delivery processes and standards
  
? New products and services launched
  
? New developments in technology and enhancement of existing technology
  
  

**Task Complexity:**  

Operational Processes
  
? Work with existing processes and procedures in such a way that operational efficiencies and performance are enhanced
  
? Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance
  
? Work consistently according to standard operating procedures within customer experience contact centres
  
? Recommend from time to time way of work that will improve customer experience do our customers
  
Task execution
  
? Courteously and timeously, answer and deal with all inbound telephone calls from customer and stakeholders
  
? Ensure that all requests, queries and complaints are accurately analysed, recorded on the system (action manager notes or equivalent),
  
followed up, dealt with and completed with the appropriate feedback given to the end user
  
? Ensure that queries are referred/escalated to the correct department when unable to assist
  
? Escalate queries and anomalies to the Supervisor when required
  
? Ensure that the customer is provided with feedback timeously
  
? Maintain an accurate log of all queries and correspondence
  
? Ensure accurate and timeous logging of all queries
  
? Differentiate between different types of clients and apply appropriate policies and procedures e,g wealth clients
  
? Maintain and validate sensitive customer information in line with security protocols and confidentiality (POPI)
  
? Build and maintain good customer relationships always
  
  

? Use customer service and sales skills to optimise the opportunities presented by each customer contact to up sell or cross sell products and
  
services
  
? Ensure that troubleshooting is conducted for all technical and complex enquiries
  
? Escalate all complex problem to relevant departments and monitor until the problem is resolved
  
? Act as a liaison between Customers, logistics and standard bank internal departments
  
? Follow up on stock allocation and liaise with warehouse on delivery issues on behalf of customers
  
? Handle activation requests on behalf of the customers
  
? Escalating profile issues that cannot be resolved at first contact
  
? Investigate and resolve queries relating to deals not loaded on Helios by liaising with product/package creation team
  
? Where possible educate Customers about products and services and direct them to the correct resources for self\-help where possible
  
? Keep customers informed of status of their requests queries or complaints timeously
  
? Assist in preventing credit risk and fraudulent activity by following procedures carefully
  
? Ensure that customer data is accurately recorded on the system
  
? Support the work performed by others
  
? Continuously improve knowledge around new technology in cellular telecommunications \& best practices
  
? Ensure that all administrative procedures are carefully followed
  
Problem solving
  
? Address problems on a case by case basis, ensuring an optimal balance between the response to the situation and the core purpose of the
  
organisation
  
? Sort, accumulate and analyse information about a particular situation or problem to assist with problem solving
  
? Initiate resolution of operational problems
  
? Follow clear and linear procedures to find practical solutions to problems pertaining to dealing with callers
  
? Offer input and judgments relevant to own technical expertise and experience
  
? Refer to the correct department where necessary
  
? Manage conflict with irate customers
  
? Base judgement predominantly on knowledge, skills and experience to solve problems
  
? Exercise judgement through the senses, i.e. hearing, sight, etc, e.g. using training and experience with discretion centred around quality in
  
order to solve problems
  
Customer Service (internal / external)
  
? Ensure that all customers feel valued and important
  
? Consider the implications of actions to be taken on the image of the company
  
? Understand the immediate consequence and impact of activity on the business
  
? Respond and attend to queries and problems in line with set guidelines
  
? Escalate unresolved queries timeously
  
? Deliver first time right service excellence.
  
Quality Control
  
? Ensure resolution of problems as far as possible
  
? Identify processes and procedures where the quality of work may be improved.
  
? Understand the consequences of not maintaining quality focus and operate appropriately
  
? Ensure Standard bank quality standards are implemented correctly.
  
? Adhere to prescribed schedules
  
? Ensure that service levels meet standards
  
  

**Role Complexity:**  

? Coaching and buddy training as required
  
? Provide technical support and training to customers
  
  

Creativities (improvement/innovation inherent)
  
? Make recommendations to improve efficiencies in workflow, processes and procedures wherever possible
  
? Recommend ways to automate processes and procedures wherever possible
  
? Continuously improve knowledge of latest technology and utilise where appropriate
  
? Initiate resolution of operational problems
  
? Find quicker, smarter ways of doing things
  
? Recommend cost saving activities where possible
  
? Build professional but friendly relationships with colleagues and Customers
  
? Ensure that all customers and callers feel valued and important
  
  

? In\-depth knowledge of standard operating procedures
  
? Dealing with people – customer service
  
? Handsets and accessories
  
? Technical Support knowledge
  
  

**Skills / physical competencies:**  

? Quality standards met
  
? Customer satisfaction
  
? Effective implementation of processes and procedures
  
? Availability, time keeping, attendance and adherence to schedules, authorised breaks, etc
  
? Calls answered promptly and accurately logged
  
? Well\-presented and well spoken
  
? Company image promoted and maintained
  
? Productivity
  
? Priority setting skills – able to manage time, tasks, tools and outputs in order to meet pre\-determined deadlines
  
? Technical / professional excellence
  
? Computer literate
  
? Problem solving skills \- practical troubleshooting
  
? Interpersonal skills
  
? Conflict management skills
  
? Communication skills (written / verbal)
  
? Stress management skills
  
? Telephone etiquette
  
? Ability to coordinate and organise
  
? Ability to perform routine work
  
? Able to work independently

Technical Support Specialist

Elle Health is a purpose\-driven distributed healthcare technology. Our goal is to help medical practices thrive. We are looking for an energetic, driven, and smart support agent to join our rapidly growing health\-tech team.

We are looking for an energetic, driven, and smart software support person to join our rapidly growing health\-tech team in Margate.

Responsibilities:

* Providing remote support for Elle's web\-based medical billing software to medical practices from our call centre in Margate.
* Answer questions about the Elle software and support the practice with medical aid queries.
* Troubleshooting technical issues and providing solutions.
* Conducting virtual training sessions for practice staff on how to use Elle's services effectively.
* Providing feedback to the Elle team on customer needs and product improvements.

Ideal candidate characteristics:

* **Passion for Customer Service:** You should enjoy interacting with customers and helping them resolve issues.
* **Tech\-savvy:** You should be very strong with IT capable of troubleshooting technical computer software problems.
* **Energetic:** You should have a positive attitude and be energetic.
* **Intelligent:** You should be smart and open to always improving yourself and your team's processes.
* **People Person:** You should enjoy forming and maintaining relationships.
* **Strong Communicator:** You should be a strong verbal and written communicator.
* **Organized:** You should be very organized in multiple aspects.

Qualifications and Experience:

* 2\-4 years of experience in a customer\-facing role with a proven track record.
* Experience in the medical billing industry is advantageous.
* Tertiary qualifications are beneficial.
* Valid driver's license.
* Fluent in English. Additional languages are advantageous.

Compensation and Benefits:

* Competitive salary with a commission structure.
* Vehicle, mobile phone, and laptop.
* Opportunities for career growth and development.

Join our close\-knit team of high\-performing young professionals who are excited about making a difference in the world. If you are passionate about customer service, technology, and making a positive impact, we want to hear from you.

Job Types: Full\-time, Permanent

Pay: R6 000,00 \- R8 000,00 per month

Application Question(s):

* What are your salary expectations?
* How far from Margate central do you stay?
* Do you have any medical billing experience? Please elaborate.
* Are you technologically proficient? Please elaborate.
* Hoe goed is jou Afrikaans?

Experience:

* Call Centre: 2 years (Required)

Work Location: In person

Software Call Centre Support Agent

Pedros Chicken is seeking a skilled Microsoft Power Platform Specialist to design, build, and maintain business\-critical applications and workflows using Microsoft 365 technologies.


The role will be central to the internal development of enterprise solutions, replacing external vendor dependency and supporting scalable, low\-code innovation across operations, finance, HR, and store systems.


The successful candidate will work closely with business stakeholders to deliver automation, applications, and data solutions that improve operational efficiency and enable digital transformation across the organisation

 **Duties and Responsibilities:**

* Application Development (Power Apps) and Workflow automation
* Design and develop Power Apps (Canvas \& Model\-driven apps) for internal business use (e.g. store operations, workflows, checklists, approvals)
* Develop and maintain Power Automate flows to automate business processes (approvals, notifications, integrations)
* Design and implement integrations with enterprise systems including Microsoft 365, SharePoint, Azure services, and third\-party platforms
* Monitor, troubleshoot, and resolve issues affecting automation solutions to ensure high availability and reliable service performance
* Maintain clear, well‑structured documentation for customizations, integrations, and solution components
* Deliver end\-user support and training for solutions and tools
* Oversee licensing, access provisioning, and entitlements for applications and tools
* Gather and analyze requirements from stakeholders across the organization and design fit\-for\-purpose technical solutions
* Establish and enforce Power Platform governance standards (naming conventions, environments, DLP policies, permissions, ALM)

 **Requirements:**

* Diploma or Degree in Computer Science, Information Systems, or a related field, or equivalent professional experienceMicrosoft certifications: PL\-400 (Power Platform Developer) or equivalent
* Microsoft certifications: PL\-400 (Power Platform Developer) or equivalent
* 2 \+ years' experience of hands\-on experience with Microsoft Power Platform, including Power BI, Power Apps, and Power Automate
* Proficiency in Power FX, JavaScript, and SQL as applied within the Power Platform context
* Working knowledge of Power Platform governance practices
* Experience with API integrations within automation solutions
* Experience with Application Lifecycle Management (ALM) within the Microsoft Power Platform
* Demonstrated ability to manage multiple competing priorities in a fast\-paced environment
* Experience with modern data concepts (Database, Data Lakes, SQL) and Power BI development
* Retail, QSR, or multi‑site operations environments

 **Technical Skills**

* Power Platform: Power Apps, Power Automate, Power BI, Copilot Studio, Dataverse
* Microsoft 365: SharePoint Online, Teams, Outlook, Excel
* Data \& Integration: JSON, REST APIs, custom connectors, Dataverse relationships
* Advantageous: Azure Logic Apps / Functions, SQL, Power BI development, PowerFx, GitHub/Azure DevOps for source control

 **Behavioural**

* Problem‑solving and solution‑design mindset
* Strong stakeholder engagement with non‑technical users
* High attention to detail
* Initiative, ownership, and delivery focus
* Ability to work across departments (Ops, HR, Finance, IT)
* Clear written and verbal communication

Power Platform Developer

**Purpose of the Job:**  

  

To apply system solutions to business problems through the design and programming of automated systems. To configure, analyze, design, develop, and maintain in\-house developed applications to support business processes and functions. The person appointed to this position will report to the Senior Manager: Applications and Maintenance Support.  

  

**Key Performance Areas:**  

  

* Leverage knowledge of application architecture, databases and development techniques to design technical solutions to satisfy business requirements;
* Program applications according to specifications and design. The various modules must integrate with business processes. Test the functionality with special data in the development environment. Demonstrate new functionality and assist users with testing in a test environment;
* Fix problems with applications and change functionality according to changing business requirements. Work according to the change management procedures of the ICT Department;
* Develop interfaces and link different components with each other and with workflow;
* Train users to utilise in\-house applications and provide general support to all application related problems;
* Keep up to date with new developments in the ICT industry (e.g. programming techniques, best practices, etc.) by studying technical manuals and magazines and attending special training.

  

**Other Key Competencies:**  

  

The candidate must demonstrate the following skills and attributes: Adherence to principles and values, apply expertise and information gathering and problem analysis, good judgement, following instructions and procedures, teamwork, positive attitude and willingness to learn; ability to evaluate, provide recommendations and implement third party solutions; ability to prioritise and perform multiple tasks in time\-critical situations.  

  

FSCA is committed towards increasing the representation of marginalised groups in line with its Employment Equity Plan. Persons with disabilities are encouraged to apply.  

  

**Please note that correspondence and communication will only be conducted with short listed candidates and that the FSCA reserves the right not to appoint if a suitable candidate is not identified.**
  

A bachelor’s degree in computer science, Information Systems, or another related field or equivalent qualification with at least 7 years’ development experience using the Magic development platform OR at least 10 years’ development experience using the Magic development platform in the absence of a formal qualification.  

  

ITIL Foundation certification would be advantages.  

Exposure to integration services (e.g. SOAP, REST etc.) would be advantages.

  

**Closing Date: 27 July 2026\.**

SPECIALIST SOFTWARE ENGINEER (MAGIC: FIXED TERM CONTRACT) ICT OPERATIONS DEPARTMENT

**PURPOSE OF THE ROLE**



The Graduate Network Operations Engineer is an entry\-level technical role within the NAPAfrica Internet Exchange team. The successful candidate will support the operation of Africa's largest Internet Exchange Point and associated interconnection services, ensuring an exceptional customer experience through timely technical support, monitoring and incident management. This role provides an excellent opportunity for graduates to develop expertise in Internet infrastructure, routing technologies, cloud connectivity and data centre networking.



The role includes participation in a shift roster, including evenings, weekends and public holidays, to support the 24x7 operational requirements of the platforms under the NAPAfrica team.



This role offers structured technical mentoring and exposure to some of Africa's largest Internet infrastructure platforms, including Internet Exchange operations, cloud interconnection, carrier networks and hyperscale connectivity. Successful candidates will have opportunities to develop towards Network Engineer and Internet Infrastructure Engineer roles.

  


**MAIN FUNCTIONS OF THE JOB**


* Perform first\-line technical support for NAPAfrica, ACX and ExtraConnect services.
* Monitor the health and availability of the NAPAfrica platform and supporting infrastructure using existing tools and systems.
* Escalate incidents to senior engineers where necessary and appropriate.
* Assist with scheduling and provisioning new customer connections and service activations.
* Validate customer configurations before implementation.
* Perform routine operational checks and preventative maintenance activities.
* Maintain accurate operational documentation and knowledge base articles.
* Participate in after\-hours support and shift rotations.
* Assist with planned maintenance windows.
* Work closely with carriers, cloud providers, customers and internal engineering teams to resolve service issues.
* Contribute to the continual improvement of operational processes and documentation.

  

**SKILLS REQUIREMENT**


***Essential***


* Understanding of TCP/IP networking fundamentals
* Understanding of the OSI model
* Basic knowledge of routing and switching
* Familiarity with the Linux command line
* Good understanding of DNS and Internet fundamentals


***Advantageous***


* BGP
* VXLAN
* EVPN
* MPLS
* DWDM
* Python or another scripting language
* Virtualisation
* Cloud networking (AWS, Azure, Google Cloud)
* IPv6
* Network monitoring tools


***Soft Skills***


* Strong customer service orientation.
* Excellent time management and organisational skills.
* High attention to detail.
* Ability to communicate technical concepts to both technical and non\-technical audiences.
* Demonstrates initiative and ownership.
* Passion for Internet technologies and continuous learning.

**QUALIFICATIONS AND EXPERIENCE**


* Bachelor's Degree or National Diploma in: Computer Science, Information Technology, Computer Engineering, Electronic Engineering, Telecommunications, or equivalent qualification
* Preferably:
	+ Graduated within the last two years
	+ Academic exposure to networking concepts

Graduate: Network Operations Engineer

About the Role
  

We are seeking a Senior Systems Analyst to join our dynamic team, focusing on systems analysis, business analysis, and application analysis within complex enterprise environments, particularly in the banking or financial services sector. This role will involve deep engagement with existing applications and legacy systems, often working with incomplete documentation, to uncover their functionalities and potential improvements.  

  

Key Responsibilities
  

* Conduct current\-state analysis to evaluate existing systems and identify areas for improvement.
* Engage in reverse\-engineering of applications where documentation is lacking, outdated, or fragmented.
* Perform impact and root\-cause analysis to aid in problem resolution and system enhancements.
* Model processes, services, integrations, and data flows to support business needs.
* Facilitate collaboration with stakeholders to gather requirements and ensure that the systems align with business objectives.
* Develop and document comprehensive functional specifications for system modifications and enhancements.
* Utilize tools such as Jira and Confluence for project management and documentation purposes.
* Leverage SQL and Azure to support data integrations and application development initiatives.

  

Requirements
  

* Demonstrable experience in systems analysis, technical business analysis, software engineering, or application analysis within a complex enterprise environment.
* Proven capability in reverse\-engineering applications and legacy platforms with limited documentation.
* Strong analytical skills with a focus on current\-state analysis, impact analysis, and root\-cause analysis.
* Proficiency in modelling processes, services, integrations, and data flows.
* Familiarity with tools such as Jira, Confluence, SQL, and Azure is essential.
* Experience in .Net framework and application development is a plus.
* Strong communication skills, with the ability to present complex information clearly to various stakeholders.

  

Preferred Qualifications
  

* A relevant degree in Information Technology, Computer Science, or a related field.
* Certifications in systems analysis, business analysis, or relevant technologies are advantageous.
* Previous experience working in a banking or financial services environment.
* Knowledge of software development life cycle (SDLC) and methodologies such as Agile or Waterfall.

  

We are committed to equality in employment, and we encourage applications from all qualified candidates. We abide by the principles of the South African Employment Equity Act.

Senior Systems Analyst

Make an impact with NTT DATA
  
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
  
  

Your day at NTT DATA
  
  

As a Networking Managed Services Engineer (L1\) at NTT DATA, youll step into an entry\-level role where your primary focus will be providing managed services to ensure our clients IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively.
  
  

Youll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first\-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether its providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality.
  
  

Youll also identify opportunities for optimization, whether its reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring were always ahead of the curve.
  
  

Throughout your journey with us, youll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. Youll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.
  
  

Key Roles and Responsibilities
  
  

* Identify problems and errors prior to or when they occur
* Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
* Investigate first line incidents assigned and identify the root cause of incidents and problems
* Report and escalate issues to 3rd party vendors
* Fulfil approved requests following agreed procedures
* Provide telephonic or chat support to clients when required
* Follow the required handover procedures for shift changes to ensure service continuity
* Report and escalate incidents where necessary
* Ensure the efficient and comprehensive resolutions of incidents and requests
* Proactively identify opportunities for work optimisation
* Update existing knowledge articles or create new ones
* Identify opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities.


Knowledge, Skills and Attributes
  
  

* Demonstrate excellent attention to detail
* Demonstrate good written and verbal communication skills
* Ability to plan activities well in advance, and considers possible changing circumstances
* Ability to maintain a positive outlook at work
* Ability to work well in a pressurised environment
* Ability to work hard and put in longer hours when it is necessary
* Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
* Ability to adapt to changing circumstances
* Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey


Academic Qualifications
  
  

* Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)


Experience
  
•
  
  

2–4 year’s work experience
  
  

•
  
  

At least 2 years’ experience in administering and troubleshooting network infrastructure devices
  
  

 
  
  

What will make you a good fit for the role?
  
•
  
  

Up to date and relevant ITIL certification (Foundation Level)
  
  

•
  
  

CCNA
  
  

•
  
  

CCNP Advantageous
  
  

•
  
  

Cisco IOS
  
  

•
  
  

Wireless Knowledge
  
  

•
  
  

SDWAN experience advantageous.
  
  

•
  
  

Routing
  
  

•
  
  

LAN – WAN
  
  

•
  
  

Experience with Networking
  
  

**Workplace type:** On\-site Working
  
  

About NTT DATA
  
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune
  
  

Global 100\. We are committed to accelerating client success and positively impacting society through
  
  

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
  
  

unmatched capabilities in enterprise\-scale AI, cloud, security, connectivity, data centers and
  
  

application services. Our consulting and industry solutions help organizations and society move
  
  

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
  
  

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
  
  

established and start\-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
  
  

year in RD.
  
  

Equal Opportunity Employer
  
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
  
  

Third parties fraudulently posing as NTT DATA recruiters
  
  

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Network MS Engineer L1

##### **Employment Type**


Contract
##### **Experience**


5\+ years
##### **Salary**


R550 to R650
##### **Job Published**


21 July 2026
##### **Job Reference No.**


455130

**Job Description**
===================


PBT Group is looking for an experienced **System Analyst** to join a dynamic delivery team on a contract basis.

  

This role is ideal for an analytical and technically minded professional who enjoys bridging the gap between business requirements and technology solutions. You will work closely with business stakeholders, developers, architects and testers to analyse complex business problems, design robust system solutions, and produce high\-quality technical documentation that enables successful solution delivery.

  

If you're passionate about designing scalable systems, creating clear technical specifications, and working within fast\-paced enterprise environments, we'd love to hear from you.

 **Key Responsibilities**

**Business \& Systems Analysis**

* Engage with business stakeholders to understand, analyse and document business requirements.
* Translate business needs into detailed functional and technical solution designs.
* Facilitate workshops and requirements gathering sessions.
* Identify solution options and recommend the most appropriate approach.
* Ensure proposed solutions align with enterprise architecture and business objectives.

**Solution Design**

* Produce comprehensive functional and technical specifications.
* Develop UML artefacts including use case, sequence, activity and context diagrams.
* Design system integrations and interface specifications.
* Define API contracts and system interactions.
* Collaborate with Architects and Development teams to ensure solution feasibility.

**Integration Analysis**

* Analyse and document system integrations across multiple platforms.
* Work with RESTful and SOAP\-based services.
* Define message structures using JSON and XML.
* Analyse queue\-based and batch processing solutions.
* Support API integration design and troubleshooting.

**Collaboration \& Delivery**

* Work closely with Developers, Test Analysts, Product Owners and Business Analysts throughout the Software Development Life Cycle.
* Support solution clarification during development and testing.
* Assist with defect analysis and production support where required.
* Ensure solution documentation remains accurate and up to date.

 **Minimum Requirements**

* Relevant Degree or Diploma in Information Technology, Computer Science, Information Systems or a related field.
* Minimum **5 years' experience** as a System Analyst or Technical Business Analyst.
* Proven experience producing detailed functional and technical documentation.
* Strong understanding of enterprise systems and system integration.
* Experience working within Agile and/or Waterfall delivery environments.
* Banking or Financial Services experience is highly advantageous.

 **Technical Skills**

**Essential**

* Systems Analysis
* Solution Design
* Functional Specifications
* Technical Specifications
* UML Modelling
* Sequence Diagrams
* Context Diagrams
* SQL
* API Analysis
* REST Services
* SOAP Services
* JSON
* XML
* Queue\-based Integration
* Batch Processing

**Exposure To**

* Java
* C\#
* Relational Databases
* Enterprise Integration Patterns

**Advantageous**

* Swagger / OpenAPI
* Postman
* Azure DevOps
* Jira
* Confluence
* BPMN
* Enterprise Architecture frameworks

 **What We're Looking For**


We're looking for someone who combines strong analytical thinking with technical expertise and excellent documentation skills. The ideal candidate can confidently translate business requirements into practical, scalable system solutions while collaborating effectively with both business and technical teams.


You should:

* Be highly analytical with excellent problem\-solving skills.
* Produce clear, structured and detailed technical documentation.
* Have a strong understanding of system integration principles.
* Be comfortable engaging with both business and technical stakeholders.
* Communicate complex technical concepts clearly.
* Take ownership of solution quality from analysis through to implementation.

 **Key Competencies**

**Analytical Thinking**

* Breaks down complex business problems into structured technical solutions.
* Evaluates solution options and recommends practical approaches.
* Identifies risks and dependencies early in the delivery lifecycle.

**Collaboration**

* Builds strong relationships across business and technology teams.
* Facilitates productive discussions between technical and non\-technical stakeholders.
* Contributes positively within cross\-functional Agile delivery teams.

**Communication**

* Produces high\-quality functional and technical documentation.
* Clearly communicates system designs and technical concepts.
* Ensures requirements are understood and accurately translated into solutions.

**Customer Focus**

* Delivers solutions that meet business needs and improve operational efficiency.
* Maintains a strong quality and service delivery mindset.
* Ensures solutions are practical, scalable and aligned to business objectives.

**Results Driven**

* Takes ownership of deliverables and follows through to successful implementation.
* Manages multiple priorities in fast\-paced delivery environments.
* Maintains high standards of accuracy and attention to detail.

* ***In order to comply with the POPI Act, for future career opportunities, we require your permission to maintain your personal details on our database. By completing and returning this form you give PBT your consent***

* ***If you have not received any feedback after 2 weeks, please consider you application as unsuccessful.***
**Skills**
==========


APIsBankingFunctional Specification Document (FSD)RESTSOAPSQLSolution DevelopmentSystems AnalysisUnified Modelling Language (UML)XML**Industries**
==============


BankingFinancial Services

System Analyst

**Company:** Panyanru (Pty) Ltd  
**Position:** IT Project Manager

**Client:** Transnet Port Terminals (TPT)  
**Employment Type:** Fixed\-Term Contract (09 Months)

Role Purpose

Panyanru (Pty) Ltd is seeking an experienced **IT Project Manager** to lead and manage complex Information and Communication Technology (ICT) projects across infrastructure, cloud, networking, and digital transformation environments. The successful candidate will be responsible for delivering projects within scope, budget, and schedule while ensuring alignment with client business objectives, governance requirements, and industry best practices.

The IT Project Manager will oversee the planning, execution, monitoring, and successful completion of technology initiatives, coordinating multidisciplinary teams, managing project risks, and ensuring high\-quality service delivery for clients in both the public and private sectors.

Key Responsibilities

* Lead the end\-to\-end delivery of ICT infrastructure and digital transformation projects.
* Develop project charters, business cases, project plans, and scope documentation.
* Define project deliverables, milestones, schedules, budgets, and resource requirements.
* Establish project governance structures, reporting frameworks, and stakeholder communication plans.
* Conduct feasibility studies, technical assessments, and project risk analyses.
* Manage ICT infrastructure projects including:
* Data centre implementation, migration, and modernization
* LAN, WAN, MPLS, SD\-WAN, and enterprise networking projects
* Cloud platform implementation and migration (AWS, Microsoft Azure, Hybrid Cloud)
* Hardware refresh and enterprise technology deployment
* Server, storage, virtualization, and disaster recovery initiatives
* Monitor project progress and ensure adherence to quality, budget, and timeline requirements.
* Manage project risks, issues, change requests, and mitigation strategies.
* Coordinate multidisciplinary technical teams, vendors, contractors, and client stakeholders.
* Prepare executive reports, project status updates, and performance dashboards.
* Ensure compliance with organizational governance, security policies, and relevant ICT standards.
* Facilitate project closure, lessons learned, and successful operational handover.

Minimum Qualifications

* Bachelor's Degree or National Diploma in Information Technology, Computer Science, Information Systems, Project Management, or a related field (NQF Level 6 or higher).
* Project Management Professional (PMP), PRINCE2 Practitioner, or equivalent project management certification (preferred).
* Additional certifications in Agile, Scrum, ITIL, Microsoft Azure, AWS, or cloud technologies will be advantageous.

Experience

* Minimum of **5–10 years** of experience managing ICT and technology projects.
* Proven experience delivering large\-scale ICT infrastructure and enterprise technology projects.
* Demonstrated experience managing:
* Data centre projects
* Enterprise networking (LAN/WAN/MPLS/SD\-WAN)
* Cloud migration and implementation (AWS, Microsoft Azure, Hybrid Cloud)
* Infrastructure modernization and hardware deployment
* Experience working with multidisciplinary technical teams and external vendors.
* Strong understanding of ICT governance, project management methodologies, and risk management.
* Experience in public sector, state\-owned enterprises, or large corporate environments will be advantageous.

Core Competencies

* ICT Project Management
* Strategic Planning and Execution
* Stakeholder and Vendor Management
* Budget and Financial Management
* Risk and Change Management
* ICT Infrastructure Management
* Cloud Computing
* Enterprise Networking
* Governance and Compliance
* Team Leadership
* Communication and Presentation Skills
* Problem Solving and Decision Making
* Quality Assurance
* Performance Monitoring and Reporting

Pay: R450 000,00 \- R540 000,00 per year

Work Location: In person

IT Project Manager

**Job Purpose**


The Junior Infrastructure Engineer is responsible for assisting in the deployment, configuration, and management of SD\-WANaaS and Infrastructure as a Service (IaaS) solutions to support network connectivity, cloud computing, and security compliance. This role ensures seamless integration of cloud and on\-premise infrastructure, optimises network performance, and upholds security best practices. The specialist will support monitoring, troubleshooting, automation, and vendor management while continuously improving efficiency, scalability, and cost\-effectiveness. Working closely with senior engineers and cross\-functional teams, they contribute to business continuity, disaster recovery, and innovation in SD\-WAN and cloud environments.

**Key Responsibilities**

**1\.Infrastructure Deployment \& Management**

* Assist in the deployment and configuration of SD\-WANaaS and IaaS solutions under the guidance of senior team members.
* Support the setup and configuration of virtualised resources (VMs, storage, networking, firewalls, routers, PBXs).
* Work with both Private and Public Cloud Environments (AWS, Microsoft Azure, Google Cloud, VMware, Hyper\-V) to ensure best\-practice implementations.
* Ensure high availability, scalability, and disaster recovery capabilities for both SD\-WAN and cloud environments.
* **Follow established deployment processes to minimise disruptions.**

**2\.Networking \& Connectivity Management**

* Assist in the integration of SD\-WANaaS solutions with broadband, LTE, and MPLS networks.
* Configure and monitor network performance, virtual networks, routers, firewalls, and connectivity between on\-premise and cloud\-based systems.
* Support Network Operations Center (NOC) dashboards, tracking WAN traffic, application performance, and cloud network stability.
* **Assist in troubleshooting minor connectivity issues between virtual and physical network components.**

**3\.Security \& Compliance Management**

* Implement and support basic security measures, including encryption, firewall configurations, and access control for both SD\-WANaaS and IaaS platforms.
* Assist with regular security audits, ensuring compliance with internal security policies and external regulations.
* **Stay informed on cloud security policies and SD\-WAN compliance standards.**

**4\.Performance Optimisation \& Resource Scaling**

* Monitor network and cloud resource utilisation, identifying underutilised or overutilised services.
* Assist in cost\-benefit analysis reports for SD\-WANaaS and IaaS deployments.
* **Learn and apply application\-aware routing to optimise network and cloud performance.**

**5\.Disaster Recovery \& Business Continuity**

* Support disaster recovery planning, including backup and replication of critical data and network components.
* **Learn and assist with testing recovery plans to ensure business continuity.**

**6\.Automation \& API Integration**

* Assist in configuring API access and automating basic infrastructure tasks using IaaS and SD\-WAN platform tools.
* **Support the integration of third\-party applications and services within SD\-WAN and IaaS environments.**

**7\.Stakeholder Communication \& Vendor Management**

* Collaborate with internal teams to ensure SD\-WANaaS and IaaS deployments progress smoothly.
* Provide basic technical support for SD\-WANaaS and cloud services.
* **Assist in managing vendor relationships, ensuring SLAs are met and service evaluations are conducted.**

**8\.Continuous Improvement \& Innovation**

* Stay current with SD\-WAN, cloud networking, and automation technologies.
* **Suggest improvements and efficiencies based on hands\-on experience.**

**9\.Administration**

* Meet with Service Delivery Manager (SDM) and or Helpdesk Manager weekly to align on projects, activities
* Take ownership and responsibility for tasks allocated
* Complete tasks allocated timeously
* Take a proactive stance with TD and or SDM to ensure forward momentum always
* Ensure that you keep customer technical documentation up to date
* Ensure administration is always up to date in systems
* Maintain technical certifications
* Achieve your billable hours based targets
* **Account for 100% of your time in the service desk**

**10\.Internal and External Communication**

* Communicate effectively via company communication tools (WhatsApp Teams, Service Desk etc.)
* Build relationships with customers and the technical team
* Ensure quick turnaround time when communicating
* Maintain a professional culture with colleagues and customers
* **Respond to work communications quickly and effectively**

**JOB REQUIREMENTS**

* Bachelor's degree, engineering degree, or an equivalent qualification.
* 1\-2 years of experience in networking, SD\-WAN, cloud infrastructure, or system administration.
* Basic knowledge of SD\-WANaaS platforms (Sophos, Fortigate, VeloCloud, Cisco Meraki).
* Familiarity with cloud platforms such as AWS, Microsoft Azure, and Google Cloud.
* Understanding of networking technologies, VPNs, encryption, cloud storage, and virtualised environments.
* Strong communication skills and eagerness to learn.

Jnr IT Infrastructure and Network Engineer

**Job Requisition ID:** 5805
  
  

**Location:**  

Pretoria, ZA
  
  

**\#job\-location.job\-location\-inline { display:** inline; }
  
**Company:** GEW Technologies (Pty) Ltd
  
  

About the Role
  
  

We are looking for an experienced Technical Support Manager to lead and manage the Customer Technical Support function, ensuring the effective delivery of technical support services, project execution, customer satisfaction, and operational readiness. The successful candidate will optimise resources, manage risks, and support the lifecycle sustainment of customer\-deployed systems while leading a high\-performing technical support team in a customer\-focused environment.
  
  

**Qualifications and experience:**  

Minimum BEng/BSc in Electronic Engineering or an equivalent university qualification.
  
Minimum 10 years' experience within a technical support, integrated logistics support, customer support, or systems sustainment environment.
  
Proven experience managing technical support teams, customer projects, and operational service delivery.
  
Experience in project execution, customer support operations, and technical services management.
  
Knowledge and experience of Electronic Warfare (EW) systems and products will be advantageous.
  
  

**Key technical skills:**  

Technical Support and Service Delivery Management
  
Integrated Logistics Support (ILS) and Lifecycle Sustainment
  
Project Management and Resource Planning
  
Financial Management, Budgeting and Cost Control
  
Customer Support Systems and Service Desk Management
  
Risk Management and Business Continuity Planning
  
Occupational Health, Safety and Regulatory Compliance
  
Technical Proposal Support and Services Business Development
  
ERP Systems, MS Project, Power BI and Operational Reporting
  
Technical and Business Documentation Development
  
  

**Key responsibilities:**  

Lead the delivery of customer technical support services, service desk operations, field support, remote support, and spare parts fulfilment to ensure high levels of customer satisfaction and operational system availability.
  
Manage technical support projects, resource allocation, budgets, revenue, and cost control to achieve profitable execution and business objectives.
  
Coordinate customer engagement, sales support, bid activities, and stakeholder communication to strengthen customer relationships and support business growth.
  
Implement risk management, health and safety, compliance, and operational governance processes to ensure regulatory compliance and minimise business risk.
  
Lead, coach, and develop the technical support team through performance management, workforce planning, succession planning, and continuous capability development to achieve operational excellence.
  
  

**Our recruitment values:**  

HENSOLDT South Africa focuses on diversity, equity, and inclusion in our organizational strategy. We are committed to building a diverse and inclusive corporate culture that benefits our employees and delivers better outcomes for our clients. In line with our commitment to equal employment opportunities and our focus on diversity in the operational environment, we welcome applications from all ethnic groups. In line with HENSOLDT's commitment to equal employment opportunities and our focus on diversity in the operational environment, preference will be given to suitable candidates from designated groups.
  
  

**Application Deadline:** 29 July 2026\.
  
  

**How to Apply:**  

Please submit your CV by applying directly on the HENSOLDT Careers Page.
  
  

If you have not been contacted within 14 days of the closing date, please consider your application unsuccessful.
  
  

**.buttontext6cd7f04de3291173 a{ border:** 1px solid transparent; } .buttontext6cd7f04de3291173 a: focus{ border: 1px dashed \#13a256 !important; outline: none !important; }
  
  

Become our next pioneer. Apply now and become part of the HENSOLDT team!
  
  

HENSOLDT is committed to diversity and an inclusive corporate culture. We therefore welcome all applications \- regardless of origin, age, gender, disability, identity or ideology.
  
  

**Job Segment:** Technical Support, Compliance, Information Technology, IT Manager, Risk Management, Technology, Legal, Finance

Technical Support Manager

CCG Systems is in the ICT sector and is well known to specialize in the implementation and support of ERP systems as well as Payroll \& HR Systems to which our clients are made of mostly Municipalities throughout South Africa. Our company is looking for a potential candidate to join our IT team in the capacity of a ICT Technician, to be based at our Head Office.  

  

The ICT Technician will be responsible for delivering IT and systems services to clients and personnel by ensuring the effective processing and monitoring of computer and network systems, and handling the general maintenance thereof  

  

**Formal Qualification required**  

  

Certificate or Diploma in Information Technology, Information Systems, Computer Science, Network Administration, or a related ICT field  

Additional computer/server courses would be advantageous.  

  

**Legal Requirements**

* Valid code B driver’s license and own transport
* Passed credit and criminal checks
* S.A Citizen, Resident or Valid S.A Work Permit

**Operational**  

* Install and configure computer hardware operating systems and applications
* Monitor and maintain computer systems and networks
* talk staff or clients through a series of actions, either face\-to\-face or over the phone, to help set up systems or resolve issues
* Troubleshoot system and network problems, diagnosing and solving hardware or software faults
* Replace parts as required
* Provide support, including procedural documentation and relevant reports
* Follow diagrams and written instructions to repair a fault or set up a system
* Support the roll\-out of new applications
* Set up new users' accounts and profiles and deal with password issues
* Respond within agreed time limits to call\-outs
* Work continuously on a task until completion (or referral to third parties, if appropriate)
* Prioritise and manage many open cases at one time
* Rapidly establish a good working relationship with customers and other professionals, such as software developers
* Test and evaluate new technology
* Conduct electrical safety checks on computer equipment.

**Asset Maintenance:**  

* Record new assets on the pastel system
* Maintain updated list of all employees’ assets (Notebook, keyboards, etc)
* Hand out cell phones, keyboards, laptops, etc to new employees and/if when needed.
* Reporting any problems when necessary (Example: About IT\- Switchboard, Printers, 3G’s, projector, server etc.)
* Maintain stock record\-keeping of all IT related equipment.
* Perform general audits on staff assets as per manager’s requests
* Ensure that there are the relevant documents signed by any recipient of any assets such as lap tops, camera’s, tablets, cell phones etc;
* Maintain the asset register in terms of IT equipment, ensuring that it is correct and up to date.
* Ensure that records are kept for all employee assets

ICT Technician

### **Job Advert Summary**

* Provide technical support, troubleshooting and mantainance of the organisation's IT system to ensure smooth, efficient operations and seamless user expirience.

### **Minimum Requirements**

* Matric or equivalent
* Diploma/Certificate in IT related field
* Minimum of 3\+ years of experience in a similar role (including remote desktop applications and help


 desk software)  

* Proficiency with Windows
* Mac operating systems (advantageous)
* Familiarity with basic networking concepts and troubleshooting (TCP/IP, DNS, DHCP)
* Certificates required CompTIA A\+ \& N\+, Microsoft Certified IT Professional, ITIL framework


* Driver's Licence

### **Duties and Responsibilities**

* Onboarding and off\-boarding of users on the IT hardware, software and network.
* Provide support to all employees, ensuring accurate diagnosis and resolving of technical


 issues in a timely manner.  

* Manage end\-to\-end ticketing system in line with the ITIL framework to achieve agreed


 SLAs  

* Manage user accounts, permissions, and access controls in various systems, ensuring


 compliance with company policies and security protocols.  

* Conduct routine maintenance and updates on software and hardware to optimize


 system performance.  

* Setup and maintenance of Audio Visual (AV) equipment for meetings.
* Manage IT asset management register.
* Update and maintain knowledge base articles database.
* Collaborate with other IT team members on projects and initiatives to improve IT


 services.
* Procuring of IT related hardware and software on the company's ERP system.
* Support the IT team in managing and troubleshooting network infrastructure, including


 LAN, Wi\-Fi, and internet connections.  

* Install, configure, and maintain computer systems, printers, IP telephones, including


 mobile services and other IT equipment.  

* Provide ad hoc IT related duties as and when required.
* May require occasional after\-hours support for urgent IT issues.
* Liaise with external vendors and service providers when required.

IT Technician

**Are you passionate about leading high\-performing software engineering teams and delivering scalable, high\-quality technology solutions?**  

**Do you enjoy developing talent, shaping technical direction, and collaborating across global teams to drive impactful outcomes?**

  

**About our Team**

  

LexisNexis Legal \& Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information\-based analytics and decision tools for professional and business customers. Our company has been a long\-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi\-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.  



  

**About the Role**

  

As a Software Engineering Manager, you will provide leadership, direction, and support to software engineers and development teams responsible for delivering high\-quality software solutions. You will work closely with development peers, product leaders, project managers, and technical teams to ensure successful delivery across the software development lifecycle while helping to build an inclusive, collaborative, and high\-performing engineering culture.  



  

**Responsibilities**

* Provide leadership, management, direction, and vision to software engineers and development employees, including offshore contractors, consultants, and interns.
* Support, run, and drive change activities across the software development lifecycle.
* Collaborate closely with development peers, product leaders, project managers, and other software development teams.
* Direct the successful completion and delivery of software components and related deliverables.
* Report project and team progress to senior management.
* Support talent identification, development, and succession planning activities.
* Define resource requirements and support resource allocation planning.
* Contribute to department budget oversight and operational planning.

**Requirements**

* Software development experience with demonstrated technical expertise including experience managing software engineering teams.
* Expertise and proven experience in various staffing and resource models.
* Strong proficiency in database technology, design and manipulation, optimization, and best practices.
* Knowledge of normalized and dimensional data modeling principles and their application to complex business needs.
* Expertise in techniques for design and code reviews of offshore technical proposals.
* Strong collaboration, communication, and stakeholder management skills.
* Experience guiding technical teams through delivery and continuous improvement initiatives.
* Understand how AI is transforming software engineering and how AI tools can improve engineering productivity across activities such as coding, testing, requirements generation and prototyping.

**Work in a Way That Works for You**

  

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long\-term goals.  



  

**Working Pattern**

  

Working flexible hours \- flexing the times when you work in the day to help you fit everything in and work when you are the most productive.  



  

**About the Business**

  

LexisNexis Legal \& Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision\-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

  

**We know your well\-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click** **here** **to access benefits specific to your location.**

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1\-855\-833\-5120\.


**Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams** **here** **.**

Please read our Candidate Privacy Policy .


We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.


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Others, Others
  
Job Summary
  
The Tools \& Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high\-quality code and support existing projects while responding to client requests.
  
Key Responsibilities
  
1\. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Asset Management Services To Ensure Compliance With Company Policies.
  
2\. Provide On\-Call Support For Escalated Issues, Performing Root Cause Analysis Using Asset Management Tools To Identify And Rectify Recurring Problems.
  
3\. Conduct Knowledge Base Updates And Management, Facilitating Training Sessions For New Hires And Coaching Analysts To Enhance Team Capabilities.
  
4\. Independently Resolve Tickets Within The Agreed Service Level Agreement (Sla) For Ticket Volume And Response Time, Utilizing Asset Management Software To Track And Manage Incidents Effectively.
  
5\. Ensure A Positive Customer Experience And High Customer Satisfaction (Csat) Scores By Striving For First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases.
  
Skill Requirements
  
1\. In\-Depth Knowledge Of Asset Management Services And Tools.
  
2\. Strong Analytical And Problem\-Solving Skills.
  
3\. Proficient In Ticketing Systems And Incident Management Processes.
  
4\. Excellent Communication And Interpersonal Skills.
  
  

Other Requirements
  
1\. Itil Foundation Certification (Optional But Valuable).
  
2\. Certification In Asset Management (Optional But Valuable)
  
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