Browse live receptionist jobs in Johannesburg, Gauteng. Salaries, top employers and how to apply. Updated regularly.

**Reservations Agent (Front Office)**

**Mangwanani North Coast (PTY) LTD based Fourways \- The View is looking for a Reservations Agent (Front Office)** to assist customers over the phone and in person reservation bookings, enquiries, check availability .You are responsible for providing support from start to finish to resolve customer inquiries or concerns. To be a professional, friendly and efficient first point of contact for all guests

**Key Performance Areas / Specific Duties**

* To ensure that all Reservations, enquiries and requests are confirmed in line with company policy. Assist customers in their specific enquiries i.e. availability, voucher redemptions, venue information, package information
* Create further interest in the company's services by inviting customers to use all services and products offered
* Provide a high level of personalized customer service
* Upsell the various Mangwanani packages
* To be aware of and maintain relationships with regular guests to encourage repeat business.
* To be aware of all front office procedures and assist with reception duties when required.
* To ensure accuracy and attention to detail is maintained on all stages of reservations from the initial enquiry to the guest’s departure.
* Scheduling of staff and creating rosters

**Requirements**

* Computer literate
* Have a strong command of the English language
* Have a pleasant and friendly telephone manner
* Have excellent administration skills
* Have excellent interpersonal skills to develop a relationship with clients over the phone.
* Have attention to detail
* Aptitude for working with computers
* Able to work quickly and accurately
* Multi\-tasking, conflict management and telephone etiquette
* Well presented, friendly, professional
* 2 Years reservations/front office experience
* Must be able to work weekends , public holiday's and night shift

Job Type: Full\-time

Location:

* Fourways, Gauteng (Preferred)

Work Location: In person

Reservations Agent (Front Office)

**Junior Office Administrator** 

**Key Responsibilities:**

* Provide general administrative support to the office and management team.
* Answer and direct telephone calls, emails, and other queries professionally.
* Welcome and assist clients and visitors.
* Maintain accurate filing systems, both electronic and hard copy.
* Capture and update data on company systems and spreadsheets.
* Prepare, format, and distribute documents, reports and correspondence.
* Schedule meetings, appointments and maintain office calendars.
* Order and monitor office stationery and supplies.
* Assist with invoicing, and purchase orders and basic bookkeeping tasks when required.
* Maintain employee records and assist with basic HR administration.
* Coordinate courier services, deliveries, and incoming and outgoing mail.
* Ensure office is clean, organised, and well stocked.
* Assist with compiling reports and maintaining company records.
* Support different departments with administrative tasks as needed.
* Adhere to company policies, procedures, and confidentiality requirements.

**Key Skills:** 

* Excellent organisational and time\-management skills.
* Strong verbal and written communication skills.
* Proficiency in Microsoft office (Word, Excel, Outlook, and Power Point).
* Experience with Sage, Cooper and Oracle is essential.
* Good attention to detail and accuracy.
* Ability to multitask and prioritise work.
* Professional attitude and problem solving\-skills.
* Ability to work independently and as part of a team.
* Basic numerical and problem\-solving skills.

**Qualifications**

* Grade 12
* Certificate, Diploma in Office Administration or related field.
* 1\-2 years office administration experience.

Work Location: In person

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