Browse live sales jobs in Midrand, Gauteng. Also searched as sales representative jobs in Midrand. Salaries, top employers and how to apply. Updated regularly.

**Role Purpose**



The primary responsibility of Bid Specialists is to manage bids from the time that a sales opportunity is qualified in (assessed as a desirable deal for LTSA to pursue) to the time that it is won or lost and handed over to the delivery team that will fulfil the project or contract with the client.


**Role Description**



To manage the bid qualification (bid Go / No Go) process for new opportunities.Liaise with internal teams and get inputs from a variety of stakeholders, typically involving contributions from sales, marketing, product teams, finance, commercial, legal and delivery.Provide valuable input into opportunity qualification, win strategies, commercial discussions and solution design.Manage information database and collate all information required for the bid process.Responsible for collecting and collating all information needed to prepare the proposal, including both technical and cost elements.



Manage bids in accordance with the LTSA Bid Process, using related supporting tools and systems.Manage all aspects and stages of the bid, including coordination of:  

Initiation and planning,Kick\-off,Solution Definition,Content Development,Response Consolidation,Team Reviews,Quality Control,Management Review and Authorisation,Package and Deliver,Post\-submission Administration,Bid Revisions,Bid Award,Win/Loss Review. Preparing and reviewing the commercial aspects of the bid, ensuring all services are included in the final proposal to the customer.Contributing to the written proposal \- both in terms of content and presentation.Engaging with respective cross\-functional divisions within the organization on the information required for the submissions for tenders.Collaborates with Supply Chain Management to coordinate requests to subcontractors. Set up files to ensure that all tender information is appropriately documented and secured.Establish a communication schedule to update relevant stakeholders including internal teams in the organization on the progress of the tender.Review the quality of the work completed with the cross\-functional divisions and the Bid Manager on a regular basis to ensure that it meets the tender specifications.


  

Matric:Essential



Prince 2 Foundation Certification:Desirable



APMP Foundation or Practitioner level:Desirable



At least 2 to 3 years’ experience in Bid Management.

  

1 years’ experience in Project Management and 2 years’ experience in Sales Suppor

Specialist: Bid

PURPOSE OF POSITION: Leading a store team to meet business KPIs including driving sales, cost control, mitigating risks and stock loss, administration and ensuring world class store standards.

  



RESPONSIBILITIES:


* Increase sales by focusing on customer service and world\-class store standards, maintenance of the store image, stock management and promotional implementation
* Stock loss is minimised by having a healthy store culture and following security measures, stock and cash handling procedures.
* Manage cost according to the company low cost culture by driving efficiencies in the store.
* Ensure administrative duties within the store are done according to the company guidelines.
* Leading a dynamic team of Dynamos \- taking responsibility for team training, coaching and performance.
* Standards \- maintain general health, safety and housekeeping standards

  

JOB REQUIREMENTS:


* Grade 12
* Proficient in English.
* Relevant tertiary education \- a degree/diploma in a business/retail related field would be an advantage.
* Ideally 1\-2 years experience in a retail environment within a leadership role.
* Computer Literate (Microsoft and/or Google GSuite \- will be an advantage).

ATTRIBUTES REQUIRED:


* A passion for retail is essential to deliver a world\-class customer experience.
* Demonstrate integrity and willingness to go the extra mile.
* Strong interpersonal, communication and leadership skills
* Strong Managerial capabilities \- ability to plan, lead, organise and control.
* Ability to work under pressure in a fast\-paced environment.
* Willing to work retail hours.

  




**Closing Date: 14 July 2026**

  


*Internal Development Pool Candidates will be given preference.*


**PEP strives for equal opportunity in terms of its employment equity guidelines.**



If you do not hear from us within 4 weeks of the closing date of this position, please regard yourapplication as being unsuccessful.

Store Manager - 7229 Busy Corner Mall

While providing integrity to the casino and gambling industry for over 35 years, GLI has established an incomparable team of professionals. Join a successful, growing team by working to drive sales for a global market leader in the gambling industry.
  
  

Who We Are…
  
With over 35 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world\-class customer service delivery to more than 480 jurisdictions worldwide.
  
  

Why You Should Work Here…
  
Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top\-notch benefits and a company culture focused on employee development and career enhancement. Our team members have the opportunity to communicate and collaborate with colleagues around the world. This position offers also offers ample travel opportunity.
  
  

What You Will Accomplish Here…
  
The Government \& Regulatory Affairs Executive is responsible for developing and managing relationships with government and regulatory bodies within their assigned territory. This position works with management to position the Company as a trusted partner for governments and gaming regulators, helping to navigate the complex landscape of gaming regulations, advocating for their interests, and promoting regulatory compliance.
  
  

Essential Functions (Duties and Responsibilities)
  
  

* Facilitates positive relationships with government and regulatory bodies, ensuring they are provided with professional, courteous and timely support and service.
* Maintains records of all visits and contacts and regularly updates and maintains government and regulatory bodies information in the CRM system.
* Maintains a knowledge of relevant regulations in assigned territories, including changes in law.
* Analyses industry trends, and competitive landscapes, and identifies emerging market opportunities.
* Maintains a working knowledge of common industry technical standards, including but not limited to the GLI Standards, to be prepared for meetings/speaking engagements where interaction will take place with different regulators.
* Maintains a working knowledge of current regulations, certification processes and industry trends.
* Maintains a strong understanding of GLI Services and tools.
* Supports and implements strategic plans to accomplish Company goals.
* Works collaboratively with internal departments, as needed.
* Participates in trade shows and/or regulatory conferences.
* Performs other duties as assigned.


**Required Education and Experience:**  

* Educated to degree level
* Must have a minimum of five (5\) years of prior experience in a related position.
* Previous sales/development experience is strongly preferred
* Previous regulatory or operational experience is strongly preferred.
* Must have a valid driver’s license.
* Must have current passport and the ability to travel up to 50% of the time.


An equivalent combination of experience, education, or demonstrated knowledge of the regulatory development may be evaluated and considered in lieu of the experience requirements.
  
  

**Required skills / abilities:**  

* Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook is required.
* Must be able to work independently and with minimal supervision, including navigating unfamiliar situations with ease.
* Must have the ability to handle confidential information in a professional manner.
* Must have the ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of this position.
* Must have the ability to write accurate reports and business correspondence.
* Must have the ability to create clear and engaging presentations.
* Must have the ability to effectively present information and respond to questions from internal and external parties in an engaging and professional manner, including large audiences.
* Must have the ability to handle and organize multiple projects and deadlines.
* Must demonstrate a high degree of attention to quality, details, and correctness.


**Benefits:**  

* Medical Aid contribution
* Provident Fund contribution
* 20 Days Paid Time Off (per year)
* Annual Discretionary Bonus
* Anniversary Reward Bonus
* Educational Assistance Program
* Additional Mental Health Benefits through our Employee Assistance Program


Gaming Laboratories International (GLI) is a gaming services company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.
  
  

This job description should not be interpreted as all\-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job\-related task and responsibilities than those stated above.
  
  

GLI is an Equal Opportunity Employer
  
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
  
For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company’s Employment Equity plan and EAP targets.

Government and Regulatory Affairs Executive – South Africa

Government and Regulatory Affairs Executive – South Africa
  
While providing integrity to the casino and gambling industry for over 35 years, GLI has established an incomparable team of professionals. Join a successful, growing team by working to drive sales for a global market leader in the gambling industry.
  
  

Who We Are…
  
With over 35 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world\-class customer service delivery to more than 480 jurisdictions worldwide.
  
  

Why You Should Work Here…
  
Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top\-notch benefits and a company culture focused on employee development and career enhancement. Our team members have the opportunity to communicate and collaborate with colleagues around the world. This position offers also offers ample travel opportunity.
  
  

What You Will Accomplish Here…
  
The Government \& Regulatory Affairs Executive is responsible for developing and managing relationships with government and regulatory bodies within their assigned territory. This position works with management to position the Company as a trusted partner for governments and gaming regulators, helping to navigate the complex landscape of gaming regulations, advocating for their interests, and promoting regulatory compliance.
  
  

Essential Functions (Duties and Responsibilities)
  
  

* Facilitates positive relationships with government and regulatory bodies, ensuring they are provided with professional, courteous and timely support and service.
* Maintains records of all visits and contacts and regularly updates and maintains government and regulatory bodies information in the CRM system.
* Maintains a knowledge of relevant regulations in assigned territories, including changes in law.
* Analyses industry trends, and competitive landscapes, and identifies emerging market opportunities.
* Maintains a working knowledge of common industry technical standards, including but not limited to the GLI Standards, to be prepared for meetings/speaking engagements where interaction will take place with different regulators.
* Maintains a working knowledge of current regulations, certification processes and industry trends.
* Maintains a strong understanding of GLI Services and tools.
* Supports and implements strategic plans to accomplish Company goals.
* Works collaboratively with internal departments, as needed.
* Participates in trade shows and/or regulatory conferences.
* Performs other duties as assigned.


**Required Education and Experience:**  

* Educated to degree level
* Must have a minimum of five (5\) years of prior experience in a related position.
* Previous sales/development experience is strongly preferred
* Previous regulatory or operational experience is strongly preferred.
* Must have a valid driver’s license.
* Must have current passport and the ability to travel up to 50% of the time.


An equivalent combination of experience, education, or demonstrated knowledge of the regulatory development may be evaluated and considered in lieu of the experience requirements.
  
  

**Required skills / abilities:**  

* Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook is required.
* Must be able to work independently and with minimal supervision, including navigating unfamiliar situations with ease.
* Must have the ability to handle confidential information in a professional manner.
* Must have the ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of this position.
* Must have the ability to write accurate reports and business correspondence.
* Must have the ability to create clear and engaging presentations.
* Must have the ability to effectively present information and respond to questions from internal and external parties in an engaging and professional manner, including large audiences.
* Must have the ability to handle and organize multiple projects and deadlines.
* Must demonstrate a high degree of attention to quality, details, and correctness.


**Benefits:**  

* Medical Aid contribution
* Provident Fund contribution
* 20 Days Paid Time Off (per year)
* Annual Discretionary Bonus
* Anniversary Reward Bonus
* Educational Assistance Program
* Additional Mental Health Benefits through our Employee Assistance Program


Gaming Laboratories International (GLI) is a gaming services company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.
  
  

This job description should not be interpreted as all\-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job\-related task and responsibilities than those stated above.
  
  

GLI is an Equal Opportunity Employer
  
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company’s Employment Equity plan and EAP targets.

Government and Regulatory Affairs Executive_South Africa

Lovisa is fast\-fashion Retail  

Lovisa is global, and its growth is infectiously energetic  

See us at careers.lovisa.com

 **The role**


As an IT Support Analyst, you will be responsible for delivering high\-quality Level 1 and Level 2 technical support to Retail Stores, Support Centres and Distribution Centres. Working as part of our Global Service Delivery function, you will ensure users across the business receive prompt, effective support while maintaining the integrity, stability and security of our IT environment.

**This is a full\-time, office\-based position working across a rotating shift pattern. Team members typically remain on the same shift for 1–2 months before rotating. Shift patterns include morning 7:00am–4:00pm and afternoon 2:00pm–11:00pm.**

**To support our retail operations, the role may require weekend and public holiday coverage as part of a rotating roster. Where weekend or public holiday shifts are worked, employees will receive two days off during the week.**


Key responsibilities include:

* Providing Level 1 and Level 2 technical support to Stores (primarily remote, with occasional site visits), Support Centres and Warehouses.
* Ensuring a high standard of IT support in accordance with global IT policies and procedures.
* Maintaining the operation, stability and integrity of hardware, PCs, peripherals and server/network infrastructure.
* Assisting with the technical setup and support of new store openings.
* Identifying, managing and escalating IT security concerns where required.
* Managing user onboarding and offboarding, including equipment allocation and system access requirements.
* Liaising with IT suppliers and vendors to manage requests, incidents, problems and procurement activities.
* Working closely with Service Desk, Infrastructure, Data and Applications teams to ensure effective support and escalation management.
* Maintaining accurate hardware and software asset registers.
* Assisting with user training and helping maximise the effective use of IT solutions.
* Supporting global incident resolution and contributing to the continuous improvement of IT services.
* Ensuring the quality, accuracy and timely management of tickets within the Service Management platform.
* Participating in support rosters and ensuring service levels are maintained across all operating hours.
* **Providing critical support to retail stores and business operations across multiple time zones as part of a rotating shift environment.**

**Key Performance Indicators**

* Ticket resolution and closure volumes.
* Call response and handling performance.
* Effective troubleshooting and issue resolution.
* High levels of customer service and communication.
* Successful collaboration within a shift\-based support environment.

**About you**  

You are a proactive and customer\-focused IT professional who enjoys solving technical issues and delivering exceptional support. You thrive in a fast\-paced environment, take ownership of your work, and work effectively with stakeholders at all levels.


You will have:

* A tertiary qualification in Information Technology or a related discipline, or equivalent practical experience.
* 2–3 years' experience in an IT Support, Service Desk or Technical Support environment, ideally within a retail or similar multi\-site environments.
* Demonstrated problem\-solving and analytical skills.
* Strong customer service skills with a user\-focused approach.
* Excellent written and verbal communication skills.
* The ability to build effective working relationships across teams and varying levels of the business.
* Ideally experience supporting retail technology environments and Point of Sale (POS) systems.
* A strong understanding of retail operations and troubleshooting store\-based technology issues.
* A positive, flexible and proactive attitude.
* Experience working with ticket management systems and support processes.
* Additional language skills in Spanish, German, Polish or French would be highly regarded.
* Previous experience working rotating shifts, extended support hours, 24/7 Service Desk environments or global support functions will be highly advantageous.
* The ability to adapt to changing shift patterns while maintaining a high level of customer service and technical support.

 **Benefits**

* Join a growing global retail business with a collaborative and supportive culture.
* Opportunity to work across a diverse technology environment supporting stores and teams globally.
* Exposure to a wide range of IT systems, infrastructure and projects.
* Ongoing learning and development opportunities.
* The chance to contribute to continuous improvement initiatives and business\-critical projects.

 *We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.*

IT Support Analyst

Renstaff is Moving Mountains to get you the ideal Automotive Job.

This job opportunity is strictly for Candidates with ***recent*** experience within the automotive and specifically Branded Motor Dealerships.

Salary is a Guideline and Negotiable upon experience and track record

Applicants must have:

1\) Prior experience within the position in a motor dealership as advertised

2\) Prior Branded\-Franchise Motor Dealership experience essential eg. Nissan/VW/BMW/Toyota/Multi\-Franchise/ Kia/ Hyundai/ Renault etc.

3\) Contactable References and good track record

4\) Drivers License and Matric and qualifications where necessary

***Should your application not meet these requirements, it will be discarded***

Should you not be contacted within 7 working days, kindly consider your application unsuccessful

Renstaff is invested in the privacy and protection of your data, your information will not be shared with any 3rd party without your consent and records are kept safely and securely.

Job Type: Full\-time

Pay: R9 000,00 \- R12 000,00 per month

Ability to commute/relocate:

* Midrand, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Education:

* High School (matric) (Required)

Experience:

* Franchise Motor Dealership: 1 year (Required)
* New/ Used Vehicle Sales: 1 year (Required)

License/Certification:

* Drivers (Required)

Work Location: In person

Used Car Sales Executive

**General Job Information**
  

  

**Proposed Job Title:** Level 2 Call Centre Sales Supervisor  

**Reporting to:** CCC Sales and Retentions Manager
  

  

**Job Summary Information**
  

  

**Function:** Ensure every moving client of FADT is assisted according to the required process. Achieve the
  

required appointment numbers for Reconnections and Relocations. Drive business growth
  

through the new business team by booking as many new sales appointments as possible.
  

  

**Sub\-Function:** Support business partners in improving their reconnection rate.
  

Adhoc manages projects and generate revenue project teams.
  

  

**Job Purpose:** Grow the business through increased revenue drive Reconnection, Web, social media, project
  

and Relocation appointments to improve the business client numbers and improve attrition by
  

improving the business reconnection rate. Maintain a healthy customer base in line with
  

Reconnection, web, media, projects and Relocation targets. Ensure the moving process, Sops
  

and practices are followed and adhered to. Ensure all existing clients always receive
  

exceptional service. Drive the team to achieve these results.
  

  

**Job Level Summary Information**
  

  

**Impact :** Playing a vital role in assisting with improving the Business Rate and Attrition as well as growing new client numbers and our business revenue.
  

  

**Min Requirement:**
  

Grade 12
  

Customer Service experience is essential.
  

Advanced admin skills
  

Understanding of Call Centre policies and practices.
  

Sales experience.
  

Proven experience in driving results and exceeding targets.
  

Managing a team or Supervisory experience will be advantageous.
  

Computer Literate (MS Office, Teams, advanced Excel, PowerPoint, Power Bi)
  

Listener, Openscape and or Qlik sense experience advantageous
  

Managing Telesales, outbound or cold calling sales teams will be advantageous.
  

  

**Other required Attributes:**
  

Integrity and trust
  

Action orientated
  

Business Acumen
  

Attention to detail
  

Time Management
  

Drive for results
  

Strong Interpersonal skills
  

Knowledge of a broader spectrum of cold calling and selling.
  

Ability to handle conflict and work under pressure.
  

High energy levels
  

Able to work under pressure, Target driven , Self\-motivated and Innovative
  

Accurate updating of reports
  

Outstanding communication and negotiation abilities as well as Proficient in English
  

Attention to detail
  

Strong people management skills
  

Knowledge of performance evaluation procedure
  

Ability to multi\-task
  

Objection handling telephonically
  

Ability to handle conflict and work under pressure.
  

High level of urgency required
  

Solution driven and customer focused
  

Innovative
  

  

**People and productivity Management:**
  

Manage a dedicated team of Outbound Sales Agents
  

Keep track of attendance, daily, weekly and monthly statistics. Paid time off, sick days and annual leave
  

taken.
  

Motivate and encourage agents trough possitive communication and feedback, hourly, daily, weekly and
  

monthly
  

Hire and on\-board new agents with manager
  

Conduct regular performance reviews and arrange training for under performers, do merit reports and
  

performance managemnt in relation to this.
  

Ensure a safe and harmonius working environment
  

Monitor sales appointments hourly.
  

Monitor Sales queues and track as well as manage turnaround time
  

Ensure all escalation processes are followed according to agreed procedure for client service
  

Ensure all escalation processes are followed according to agreed procedure for QA, Eyerys and Openscape
  

Doing hourly, daily, weekly and monthly reporting
  

Manage by walking around. Be visible to answer questions and to ensure ownership of escalations queries,
  

resolutions and follow\-up
  

Investigate ways to upskill Agents in diary management and call planning
  

Coach and train the sales agents to perform detailed pre\-call qualifying
  

Assist the business with Campaigns, Pilot and Projects as and when required
  

Assist with level 1 Service level when needed
  

Ensure staff administartion is completed daily and is up to date in line with SOP’s
  

Customer service management is needed with customer complaints, queries or reception visits as well for
  

internal and external cusomers
  

Assist with stats analysis and investigations on business request
  

Take disciplinary action where needed in line with business requirements.
  

Do adhock funtions as and when needed.
  

Drive a culture of high entgrity and continouse improvement.
  

Ensure KPI’s, Goals and Targets are reached by the team.
  

  

**People/Function Management:** Reporting to – CCC Sales Manager
  

  

**Essential Job Responsibilities**  

**Major Responsibilities**
  

* Handling of inbound and outbound queries via calls and email escalated to your level.
* Ensure correct and effective booking Relocation, web, media, project and Reconnection appointments.
* Ensure correct cancelling of moving profiles for your area.
* Ensure great customer service is always delivered in your team.
* Achieve ALL targets examples but not limited to QA, Web conversion rates, referral lead conversion rates,

strike rates, like for like targets, GM and KPI’s.
  

* Assisting in the planning/implementation of new processes/projects/campaigns.
* Complete Adhoc paperwork/reporting/tasks/functions/requests as required.
* Work closely within a team to identify/solve queries and staff wellbeing.
* Ensure Team is logged in as per CCC workforce requirements
* Ensure SOP Compliance and Adherence
* Devise ways to optimize processes and keep agents motivated
* Prepare monthly / annual results and performance schedules
* Attend promotions/Training as required on an Adhoc basis off site.
* Ensure Reporting is completed accurately hourly/daily/weekly/monthly as required.
* Client billing to be captured correctly activated and maintained.
* Adhere to all other CCC policies and procedures
* Ensure Appointments adherence, sales rules and channel discipline is followed in line with company

requirements.
  

* Manage the telephonic recon process for PSIRA registered staff
* Manage working between Listener and Transformer
* Manage unlink process
* Manage correct NNOD stop and knock process
* Drive inter\-departmental technical liaison regarding installation booking or link up booking, between your team

and technical team.
  

* Attending meetings, training, conferences and workshops when required.
* Coaching agents to meet expected targets and providing meaningful feedback.
* Hosting regular and documenting team meetings with teams.
* Calculating and capturing incentives based on sales.
* Managing team absenteeism.
* Take appropriate disciplinary action where necessary.
* Do today’s work today.
* Ensure accurate reporting from your teams.
* Ensure 3 swings on all clients.
* Ensure admin is completed by agents accurately.
* Manage company resources and assets that is part of your scope of responsibilities.

Level 2 Call Centre Sales Supervisor

**Job Purpose**

  

The Head of Legal and Compliance leads the legal, regulatory, risk and compliance function for CLC and is the single point of accountability for ensuring the business operates fully within the body of legislation governing the South African short\-term insurance and value\-added products environment. Acting as CLC’s approved FAIS Key Individual, the incumbent manages and oversees the financial services rendered by the business, owns the full contract lifecycle across clients, service providers and insurers, ensures all binder and insurer agreements are in place and correct, maintains a robust risk and compliance control environment, and provides assurance and reporting to the Executive Committee (Exco) and the Board. The role is both a senior advisory function and a hands\-on operational one, requiring deep technical knowledge of insurance and financial\-services regulation alongside strong drafting, negotiation and governance discipline.


**Key Responsibilities**

  

**2\.1 FAIS Compliance and Key Individual Function**


* Act as CLC’s approved FAIS Key Individual, managing and overseeing the financial services rendered by the business across all licensed categories and sub\-categories.
* Maintain CLC’s Financial Services Provider (FSP) licence(s) in good standing, including licence variations, category amendments and profile changes lodged with the FSCA.
* Ensure ongoing compliance with the FAIS Act, the General Code of Conduct, and the Determination of Fit and Proper Requirements (Board Notice 194 of 2017\).
* Maintain and monitor the registers of Key Individuals and Representatives, including representatives operating under supervision.
* Manage debarment processes and any related representations in accordance with the FAIS Act.
* Embed Treating Customers Fairly (TCF) outcomes across products, processes and the sales and claims journey.


**2\.2 Binder Agreements and Insurer Engagement**

  

* Negotiate, conclude, maintain and periodically review binder agreements with insurers in line with the Insurance Act, 2017 and the applicable binder regulations.
* Ensure that binder functions performed on behalf of insurers — such as entering into, varying and renewing policies, determining wordings, premiums and the value of policy benefits, and settling claims are properly mandated, accurately recorded and remunerated within the prescribed regulatory parameters, where applicable.
* Engage insurers on all agreements and confirm that each is in place, current, correctly executed and aligned to the products and operational reality of the business.
* Oversee outsourcing and similar arrangements, ensuring appropriate governance, reporting and regulatory compliance.

**2\.3 Contract Management**


**Own and manage the full contract lifecycle for all CLC agreements, including:**  

* Client agreements
* Service provider and master service level agreements (MSLAs); and
* Insurer agreements (including binder and related agreements).
* Draft, review, negotiate and maintain all contracts so that they are legally sound, commercially appropriate and consistent with regulatory requirements.
* Maintain a central contract register that tracks effective dates, renewals, expiries, escalation provisions and key obligations, and flag actions ahead of deadlines.
* Ensure all agreements that involve personal information contain appropriate data\-protection provisions, including correct responsible\-party and operator clauses in line with POPIA.

**2\.4 Staff Qualifications and Competence Monitoring**  

* Monitor that all Key Individuals and Representatives meet and maintain the Fit and Proper competency requirements, including minimum experience and qualifications, Regulatory Examinations (RE1 for Key Individuals and RE5 for Representatives), Class of Business training and product\-specific training.
* Track and evidence Continuous Professional Development (CPD) hours and ensure all required training is completed within prescribed timeframes.
* Maintain competence and supervision registers and manage supervision arrangements for staff working under supervision.
* Identify competency gaps and coordinate remedial training with the business and HR.

**2\.5 Regulatory Submissions and Reporting to Regulators**

  

* Prepare and submit all returns and submissions to the FSCA and any other relevant bodies, including Conduct of Business Returns (CBR), levy submissions, statutory and ad hoc returns, and any FIC/FICA\-related reporting where applicable.
* Liaise with regulators on queries, information requests, inspections and thematic reviews, and coordinate timely, accurate responses.
* Ensure all submissions are accurate, complete and lodged within the prescribed deadlines.

**2\.6 Risk and Compliance Controls**

  

* Develop, implement and maintain the compliance risk management plan and the compliance monitoring programme.
* Ensure that all risk and compliance controls are designed, in place, operating effectively and independently tested, and maintain the compliance and risk registers.
* Embed anti\-money laundering and combating the financing of terrorism (AML/CFT) controls in line with FICA.
* Oversee POPIA compliance and act as, or support, the appointed Information Officer; manage PAIA obligations.
* Develop, maintain and communicate compliance policies, frameworks and the compliance universe.

**2\.7 Oversight of the External Compliance Officer**

  

* Hold monthly and/or quarterly meetings with CLC’s external (independent) compliance officer.
* Ensure that all such meetings are recorded and that the minutes are distributed to all relevant parties.
* Track findings and recommendations raised by the external compliance officer through to resolution, with clear owners and due dates.

**2\.8 Executive Reporting**

  

* Provide half\-yearly compliance reports to Exco covering the compliance and regulatory risk position, key findings and remediation status.
* Report to the CEO and/or Risk and Compliance Committee on regulatory risk, material breaches and the effectiveness of the control environment.
* Advise the executive on the impact of legislative and regulatory developments and translate these into practical actions for the business.

**2\.9 Legal Advisory and Dispute Management**

  

* Provide legal counsel and support across the business on commercial, regulatory and operational matters.
* Oversee complaints handling, regulatory complaints and Ombud matters, and manage litigation, disputes and external legal counsel where required.
* Provide guidance on new products, marketing material and business initiatives to ensure they are compliant before launch.

  

**Minimum Qualifications**


* LLB or an equivalent recognised law degree.
* Admission as an attorney or advocate (advantageous).
* A recognised qualification meeting the Fit and Proper requirements for a Key Individual.
* Regulatory Examinations completed: RE1 (Key Individual) and RE5 (Representative), with relevant Class of Business and product training.
* A postgraduate compliance qualification (e.g. a Postgraduate Diploma in Compliance Management) and/or membership of a recognised compliance body such as the Compliance Institute of Southern Africa (advantageous).

  

**Experience**  

* Substantial experience (typically 8–10 years or more) in a legal and compliance role within the short\-term insurance industry, with a meaningful portion at senior or management level.
* Proven experience as an approved Key Individual, or demonstrable eligibility to be approved as one.
* A strong track record in binder agreements, FAIS compliance, FSCA engagement and the management of insurer relationships.
* Hands\-on experience drafting, reviewing and negotiating commercial and insurer agreements and managing a contract portfolio.
* Experience reporting to Exco and Board\-level structures.

**Knowledge of the Regulatory Framework**  

**The successful candidate must demonstrate detailed, current kno

Head of Legal and Compliance

**Additional Information**  

**Job Number**26079505  

**Job Category**Rooms \& Guest Services Operations  

**Location**14th Street, Midrand, South Africa, South Africa, 1685  

**Schedule**Full Time  

**Located Remotely?**N  

**Position Type** Non\-Management  

**POSITION SUMMARY**


Our jobs aren’t just about giving guests a smooth check\-in and check\-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.


No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands\-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.


Safety and Security

* Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
* Maintain awareness of undesirable persons on property premises.
* Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
* Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.


Guest Relations

* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
* Address guests' service needs in a professional, positive, and timely manner.
* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Assist other employees to ensure proper coverage and prompt guest service.
* Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
* Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically\-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
* Thank guests with genuine appreciation and provide a fond farewell.
* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Stay up\-to\-date on the local area so that you are prepared to provide specific recommendations for guests.
* Communicate recommendations in a way that builds excitement and interest among guests and associates.
* Perform other reasonable duties as requested.


Working with Others

* Support all co\-workers and treat them with dignity and respect.
* Develop and maintain positive and productive working relationships with other employees and departments.
* Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.


Quality Assurance/Quality Improvement

* Comply with quality assurance expectations and standards.


Physical Tasks

* Enter and locate work\-related information using computers and/or point of sale systems.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
* Read and visually verify information in a variety of formats (e.g., small print).
* Stand, sit, or walk for an extended period of time or for an entire work shift.


Check\-in/Check\-out

* Keep track of changes in room status (e.g., early check\-out, late check\-out, room transfer, unexpected stay over) for Housekeeping.
* Organize and coordinate check\-in/pre\-registration procedures for arriving groups.
* Process all check\-outs including express check\-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
* Process all guest check\-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
* Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
* Sell a room/accommodation to guests without reservations based on availability.
* Verify and adjust billing for guests.


Communications

* Provide assistance to coworkers, ensuring they understand their tasks.
* Speak to guests and co\-workers using clear, appropriate and professional language.
* Instruct guests on how to access the internet (e.g., dial\-up, broadband, wireless).
* Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.


Reports/Recordkeeping

* Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
* Run credit card authorization report and check for discrepancies.
* Review shift logs/daily memo books and document pertinent information in logbooks.
* Print contingency lists to have a record of all guests in case of emergency.


Guest Services

* Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
* Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
* Follow up with guests to ensure their requests or problems have been met to their satisfaction.
* Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.
* Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.


Cash Handling

* Process all payment types such as room charges, cash, checks, debit, or credit.
* Process adjustment vouchers, paid\-outs, correction vouchers, and miscellaneous charges.
* Count bank at end of shift and secure bank.
* Balance and drop receipts according to Accounting specifications.
* Obtain manual authorizations and follow all Accounting procedures when computer system is down.
* Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.


Policies and Procedures

* Ensure uniform, nametags, and personal appearance are clean, hygienic and professional.
* Follow company and department policies and procedures.
* Perform other reasonable job duties as requested by Supervisors.
* Protect company tools, equipment, machines, or other ass

Guest Experience Expert - Protea Hotel by Marriott Midrand

**Reports to: Senior Regional Sales Manager**

**Subordinates: Small Business sellers**

**Solution Specialist Consultants**

**Main purpose of the job:**


To achieve and exceed all regional sales targets as set by the business.

**Qualification \& experience:**

* Matric.
* Previous sales management experience with a successful track record.
* Minimum of 5 years sales experience with a successful track record.
* Sales / Marketing degree or diploma

**DUTIES:**

**Sales:**

* In conjunction with the Branch Managers conduct sales projections per geographical area.
* Set sales and growth targets.
* Analyse sales figures and the provision of data information to enable management to take business decisions.
* Assist direct reporting Sales Consultants to meet set targets, and support Branch Managers in managing their sellers to achieve sales targets.
* Provide Induction, Sales and Product training to Sellers in conjunction with the technical team.
* Ensure debtors control in respect of new clients and installations are in place
* Handle client complaints.

**Marketing:**

* Ensure that any product approved by the Technical Department is sold by the Sales Consultants.
* Give feedback from clients and consultants about products to the Technical department or suppliers.
* Analyse marketplace to establish needs.
* Assist in market research of any new product before the product is launched.
* Ensure that products are available at the right time at the right place.
* Ensure the lead times are in line with customer needs and demands.
* Formulate and implement pricing strategies for products and services.
* Ensure that pricing strategies deliver highest margin while optimising growth in clients
* Ensure that pricing strategies are in line with overall corporate and marketing plans.
* Formulate discounts and specials where appropriate.

**Advertising and Promotions:**

* Formulate and implement advertising objectives in line with corporate and marketing plans.
* Analyse industry and competitor advertising strategies.
* Control advertising budget.
* Liaise with advertising suppliers.
* Assess effectiveness of advertising.
* Formulate and implement promotion strategy and objectives.
* Conduct planning and execution of promotions.
* Ensure that material for a public relations exercise meet overall communication objectives.

**Management:**

* Compile, implement and control marketing plan and budget.
* Assist Client Service Department with the analysing of client complaints.
* Supply marketing related information to management team.
* Attend management meetings.
* Formulate and implement strategies for LSS department as well as corporate business hub.
* Compile and implement policies and procedures.
* Compile and implement performance appraisal system.
* Conduct sales meeting.

**Client Liaison:**

* Assist with any problems or complaints.
* Give full feedback to clients when necessary.

**Human Resources:**

* Recruit and assist with the recruitment of new sales staff.
* Involved in disciplinary hearings.
* Identify training needs and arrange for training.

**Job requirements \& other attributes:**

* Computer Literate (MS Office, advanced Excel, PowerPoint).

**Competencies (Technical \& Behavioural):**

* Integrity and trust
* Drive for results
* Action orientated
* Business Acumen
* Attention to detail
* Managing through systems
* Time Management
* Strategic agility
* Problem solving
* Interpersonal savvy
* Customer Focus

 **NOTE:**

The job description is a guideline of key performance areas but does not limit your activities to the content herein. Your role is to continuously add value to our company and carry out any reasonable instructions from management, thus ensuring that all teams meet company objectives.

***We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.***

***Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.***

***Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.***

Junior Regional Sales Manager - Johannesburg

**Who are we?**

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world\-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what\-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!


**Purpose of the Role**
-----------------------

Join MiWay's Actuarial department in a recently established Commissions Management function. This team is responsible for the design, governance and optimisation of commission structures across the sales, client services and claims departments. This is an exciting opportunity to help shape how we reward performance across the business by combining analytical thinking, commercial insight and people leadership.


**Minimum Qualification Required**
----------------------------------

* Bachelor’s degree in Actuarial Science or related field


**General Experience**
----------------------

* 2 Years in a related field
* Experience designing and maintaining call centre commission structures
* Management experience or experience acting as a mentor for others


**Overview of Role Responsibilities**
-------------------------------------

* Understand the current team dynamics, measures of performance and drivers of commission payments.
* Analyse remuneration data and enhance current commission structures to optimize performance and cost efficiency.
* Produce monthly reports on total staff remuneration in relation to value add of function to our business.
* Commission forecasting and daily agent and manager reporting views.
* Improve standardisation of commission mechanisms across different business units.
* Automation of commission calculations.
* Quantify and track cost savings from implemented commission changes.
* Communicate commission models and insights to non\-technical stakeholders.
* Management of a small team of commission analysts including priority and workload management, review and sign\-off of changes to commission structures.
* Note that due to the small team size, this role will still be very hands\-on.


**Competencies Required**
-------------------------

*We are looking for a talented individual who possesses a unique blend of skills and qualities to thrive in this dynamic role:*

* Learning agility and resourcefulness: The kind of person that says: “I don’t know how, but I’ll figure it out.” You have the ability and willingness to learn from experience and then apply that learning to perform successfully in new or first\-time situations. You often do research to help find quick and clever ways to overcome difficulties.


* Resilience: You are not afraid to experiment with new ideas or solutions and have the capacity to recover quickly from setbacks.


* Analytical and Critical Thinking: A naturally curious individual who enjoys delving deep into data, you are adept at analysing complex information, identifying patterns, and making data\-driven decisions.


* Attention to Detail: You have a keen eye for detail, ensuring accuracy and precision in all your work.


* Programming Skills: Proficiency in programming languages and platforms such as SQL Server, Oracle, Python, or R is required. This skill set will aid in developing and maintaining our tools and models.


* Agility and Adaptability: The ability to adapt to changing business needs and priorities is vital. You should be agile and flexible, capable of shifting focus in response to evolving business requirements.


* Collaborative and Independent Work Ethic: While you should be capable of working autonomously, demonstrating self\-motivation and initiative, you must also be an effective team player, able to collaborate with colleagues and contribute to group projects.


* Business Partnership and Influencing: Able to engage confidently with managers and business leaders, challenge existing thinking constructively, and build support for proposed incentive changes.


* Team Leadership: Lead team of analysts through active involvement, encouragement and feedback to team members and by taking care of team's needs.


**Work location**
-----------------

The Miway Actuarial team is based primarily in Kosmosdal, Centurion with visits to a call centre in Johannesburg.


At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Sales Jobs in Midrand - Page 6

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