Browse live call centre jobs in Bloemfontein, Free State. Salaries, top employers and how to apply. Updated regularly.

JOB ADVERTISEMENT: CALL CENTRE AGENTS

Location: Pietermaritzburg and surrounding areas, KwaZulu\-Natal

Position: Call Centre Agent

Croco Royal Trading is looking for motivated, confident, and hardworking individuals to join our team as Call Centre Agents. We are seeking candidates who are passionate about communicating with people, providing excellent customer service, and working towards achieving company targets.

Key Responsibilities

\- Make and receive telephone calls professionally.

\-Communicate with customers clearly and confidently.

\-Provide accurate information about the company's products and services.

\- Meet daily, weekly, and monthly performance targets.

\- Maintain accurate customer records and update the company's system.

\- Follow company procedures and maintain professional conduct.

\- Work effectively as part of a team and contribute to the company's success.

Minimum Requirements

\- Good communication and interpersonal skills.

\- A positive attitude and willingness to learn.

\- Ability to work under pressure and meet targets.

\- Good telephone etiquette.\- Basic computer skills.

\- Reliability, punctuality, and professionalism.

\- Previous call centre experience will be an advantage, but applicants willing to learn are welcome to apply.

Work Location: In person

Sales Agent

**Company description:** The Clinix Health Group (CHG) assists communities to live longer, healthier lives through the provision of quality and affordable healthcare. The group provides integrated world\-class healthcare systems both internally and externally to the broader ecosystem as a trusted local citizen.

 **Job Title : IT Contact Centre Officer**

**Location : Head Office**

**Reports to : IT Infrastructure and Service Delivery Manager**

 **JOB SUMMARY**


The IT Contact Centre Officer is responsible for providing efficient technical support to internal stakeholders across Clinix Health Group while ensuring effective management of IT service requests and procurement processes. The role serves as the primary liaison between IT and business users, ensuring that incidents, queries and requests are resolved within agreed service levels and that high standards of customer service are maintained.

**REQUIREMENTS**

**Minimum Qualifications**

* Grade 12 (Matric).
* An IT qualification or certification is advantageous.


**Minimum Experience**

* Minimum 2 years’ experience working in a similar IT support environment.
* Experience managing and resolving technical queries and incidents.
* Experience providing customer\-facing IT support services (experience within a healthcare or hospital environment is a distinct advantage).
* Basic knowledge of IT hardware, software, Microsoft 365, and network troubleshooting.

**Advantageous**

* Previous IT helpdesk or service desk experience.
* Diploma in Information Technology.
* ITIL Foundation Certification.
* Exposure to healthcare operations environments and clinical software systems (e.g., Practice Management, EHR/EMR systems).
* Knowledge of IT procurement processes and vendor/supplier management.

**Key Competencies**

* Communication, customer service, and problem\-solving skills.
* Understanding of IT service desk processes, ticket logging, escalation, and SLA management.
* Proficiency in Microsoft Office, particularly Excel, Outlook, and Word.
* Good administrative skills, including IT procurement coordination and supplier follow\-ups.
* Ability to prioritise tasks, meet deadlines, and work effectively with IT teams and business stakeholders.
* Stakeholder Management (Clinical \& Non\-Clinical)
* ITIL Processes and Procedures
* Records and Information Management.
* Attention to Detail
* Resilience and ability to work under pressure

**DELIVERABLES**

* Monitor and manage IT service requests, incidents, and queries via the ticketing system to ensure timely resolution.
* Provide telephonic, email, and remote desktop support to internal stakeholders (clinical and admin staff).
* Compile monthly IT reports, maintain accurate records, and submit supporting evidence for service delivery reporting, management reviews, and audits.
* Report on contact centre service levels (SLAs) on a daily, weekly, and monthly basis.
* Ensure accurate recording and communication of incoming and outgoing requests.
* Engage with IT team members regarding service delivery, prioritisation, and continuous improvement.
* Maintain IT Contact Centre standards and strict confidentiality requirements.
* Manage and support the Company's Microsoft Office 365 applications and user accounts.
* Act as a liaison between IT and business stakeholders to understand requirements and recommend suitable solutions.
* Build and maintain productive relationships with internal and external stakeholders.
* Assist with IT procurement and supplier\-related activities (hardware and software).
* Ensure timely resolution of stakeholder complaints and service requests.
* Identify cost\-saving opportunities and contribute to waste reduction initiatives.
* Escalate risks and unresolved issues appropriately to Tier 2/3 support or management.
* Support the IT Operations team with ad hoc projects and operational requirements.

IT Contact Centre Officer

Job Description Hello Future Call Centre Agent Welcome to FNB, the home of the changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB Commercial National Sales and Service, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together …

Call Centre Agent

Wine Estate

Calle Center Agent \- Wine Sales

· Location: Durbanville

· Employment Type: Fixed Term Contract with possibility to extend it

· Start Date: immediately

· Salary: Comission based

About the role:

We are seeking energetic and target\-driven Call Centre Sales Agents to join an international wine sales team. Successful candidates will contact prospective and existing customers in the United States of America to promote and sell wine, build customer relationships, and achieve sales targets.

Requirements:

· **Own vehicle to travel to workplace** in Durbanville for late\-night and early\-morning shifts.

· Senior Certificate (Grade 12\).

· Previous call centre, sales and or telesales work experience preferred.

· Knowledge of wine and industry would be beneficial (training to be provided).

· Firm understanding of marketing, sales \& customer satisfaction.

· Strong communication, negotiation and sales skills.

· Ability to work night shifts to make outgoing calls to customers in USA time zones.

· Sufficient in Microsoft Office.

· Ability to work under pressure in a diverse \& fast\-paced environment.

· Able to work independently and as part of a team.

· Reliable, punctual and customer focused.

Application Question(s):

* Do you have an own car to travel to work?

Work Location: In person

Call Centre Agent - Wine Sales

**Job Description / Key Responsibilities**

* Assist with the recruitment, selection, and onboarding of new Collections Agents.
* Provide training, coaching, and ongoing mentorship to support agent development and improve performance.
* Monitor, evaluate, and manage agent performance against established Key Performance Indicators (KPIs).
* Handle and resolve escalated collection queries and complex matters in a professional and efficient manner.
* Deliver regular performance feedback, coaching, and development plans to drive continuous improvement.
* Lead, motivate, and inspire the team to achieve individual and departmental targets while fostering a positive and productive work environment.
* Work closely with the Collections Manager to ensure effective communication, accurate reporting, and alignment with business objectives.
* Demonstrate strong leadership, accountability, and a proactive approach to team management and operational excellence.

**Qualifications \& Experience**

* Minimum of 5 years' experience in debt collection or collections.
* Proven experience in a Team Leader or Supervisory role within a collections environment.
* Strong understanding of debt collection legislation, compliance requirements, and industry best practices.
* Excellent leadership, coaching, and people management skills.
* Strong communication, negotiation, and interpersonal abilities.
* Well\-developed analytical, problem\-solving, and decision\-making skills.
* Ability to work effectively under pressure, manage competing priorities, and consistently meet deadlines.
* High level of accuracy, attention to detail, and commitment to quality.

Job Type: Full\-time

Pay: R12 000,00 \- R14 000,00 per month

Work Location: In person

Call Centre Team Leader – Debt Collections

**Purpose Statement**

**To maximize sales** to meet monthly sales and development targets within an agreed territory and sector.

**To build** solid Customer relationships to ensure Customer retention.

**Key performance areas (to translate into a measure of success)**

· Maximize Sales in agreed territory

· Develop \& grow market share and identify new market segments

· Timely and Accurate administration and Reporting

· Customer Relationship Management System

· General

**Main Outputs and Responsibilities for This Position** 

**The Job is responsible for the following:**

**AREA / TYPE**

**Responsibilities**

Maximize sales in the agreed territory

· Achieve/exceed monthly performance targets, evaluated monthly

· Call on Customers

· Call on Customers on sites and perform audits on machines as well as site inspections

· Build and maintain strong relationships with Customers

· Do presentations to Customers on our products and services when necessary

· Ensure a consistent strong sales pipeline

· Ensure excellent planning of territory management

· Ensure time planning and management is maximized

· Weekly, monthly, and quarterly forecasting to be done

· Attend weekly sales meetings

· Know your sites and customer’s needs

Report on lost orders weekly at sales meetings

· Maximize every opportunity with every Customer interaction i.e. promote products and services

· Understand the products and applications

· Understand the Customer’s needs and sell the correct solution to suit those needs

· Open new accounts monthly as per the Company standards

Develop \& grow market share and identify new market segments

· Target Customers within a market segment where Eazi Access Rental / Eazi Service and Repair Centre already have a footprint to expand and maximize growth in that sector.

· Identify new market segments in the agreed area and sell the products and services to those potential Customers

Timely and Accurate administration and Reporting

· Follow up on all enquiries to ensure no opportunities are lost (Admin to supply daily)

· Complete to ensure excellent time and territory management

· Complete site management forms

· Follow up on Customer queries

· Ensure any Customer administrative requirements are completed on site as and when necessary

· Deliver invoices to Customers when necessary

Customer Relationship Management System

· Ensure the system is updated on a basis with all the required information on Customers, as well as information on competitor’s rates, activities, and advertising

General

· Ensure that a professional image is always projected, i.e. grooming and vehicle

· Ensure the quality of service provided by the Eazi Service and Repair Centre, is treated as paramount.

· Ensure that the satisfaction of the Eazi Service and Repair Centre’s customers, are treated, as of the utmost importance

· Promote Eazi Service and Repair Centre and do everything possible to enhance its image

· Ensure that all duties are carried out safely and in accordance with all company and legal requirements

· Work in harmony with other employees in Eazi Service and Repair Centre

· Ensure that confidentiality, in all Eazi Service and Repair Centre matters, are maintained

· Produce other information as required, and perform other duties requested by your manager, from time to time

· Compliance to standard operation guidelines of Eazi Service and Repair Centre

**Qualifications**

Minimum

Grade 12

Recommended

Sales Diploma

**Experience**

· 4 Years Sales experience within a corporate or semi\-corporate, business to business environment

· Proven record of increasing revenue and growing market share.

· Mining/Construction/Industrial experience an advantage

**Knowledge** 

· Customer service

· Rental industry

· Knowledge of work of height machinery and equipment

· Industry specific knowledge i.e. mining, construction, light \& heavy industrial

· CRM

· Budgeting and forecasting

· Microsoft Office

**Skills**

· Organizing and Planning

· Problem Solving skills

· Verbal skills

· Facilitation skills

· Excellent communication skills

· Negotiation skills

· Persuasion skills

· Selling skills

**Behavioral Competencies**

· Integrity

· Creativity

· Logical and Analytical

· Interpersonal Skills

· Resilience

· Persuasiveness

· Energy and Drive

· Quality Orientation

· Planning and Organizing

Job Type: Permanent

Work Location: In person

Aftersales Agent

IMPORTANT: iDOCS EXPERIENCE IS COMPULSORY!

**Applicants MUST have previous hands\-on experience working with the iDOCS system. This is a strict, non\-negotiable requirement.**

**IF YOU DO NOT HAVE iDOCS EXPERIENCE, PLEASE DO NOT APPLY.**

We are looking for a highly motivated, target\-driven and experienced **Debt Review Sales Agent** to join our growing team

The successful candidate must have a solid understanding of the debt review industry, excellent communication skills and the ability to convert leads into successful debt review applications.

Key Responsibilities

* Contact potential clients and convert leads into successful debt review applications.
* Conduct professional debt review consultations with consumers.
* Explain the debt review process, benefits, requirements and obligations clearly.
* Accurately capture and manage client applications using **iDOCS**.
* Collect all required client documentation and ensure applications are completed correctly.
* Follow up consistently with potential clients to maximise conversions.
* Achieve and exceed daily, weekly and monthly sales targets.
* Maintain accurate client records and ensure professional communication.
* Work closely with the administration and back\-office teams to ensure smooth client onboarding.
* Ensure all sales activities comply with the National Credit Act (NCA) and applicable debt counselling regulations.

Minimum Requirements

* **Proven working experience with iDOCS – MANDATORY.**
* Previous experience as a Debt Review Sales Agent.
* Strong understanding of the South African debt review process.
* Proven ability to close sales and meet targets.
* Excellent telephone etiquette and communication skills.
* Strong objection\-handling and negotiation abilities.
* Ability to work independently and under pressure.
* Computer literacy and accurate data\-capturing skills.
* Professional, reliable and results\-driven attitude.

Ideal Candidate

We are looking for someone who:

* Can hit the ground running with minimal training.
* Is confident and experienced in using iDOCS.
* Understands debt review sales and knows how to close deals.
* Is hungry for success and motivated by achieving targets.
* Takes ownership of leads and follows up without being reminded.
* Is passionate about helping financially distressed consumers.

What We Offer

* Opportunity to join a growing debt counselling company.
* Professional and supportive working environment.
* Performance\-driven sales environment.
* Remuneration and commission structure to be discussed during the interview.

Pay: R6 000,00 \- R12 350,00 per month

Application Question(s):

* IDOCS EXPERIENCE? YES OR NO?
* HOW MANY YEARS IDOCS EXPERIENCE?

Work Location: In person

Call Centre Sales Agent

**JOB PURPOSE**

To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.

**QUALIFICATIONS \& EXPERIENCE REQUIRED**

· Minimum Matric qualification is mandatory.

· Tertiary qualification or course in management is an advantage.

· At least 5 years’ experience in a debt collection call center with minimum 2 years leadership experience as a Team Leader/ Team Manager/ Supervisorin the Banking Portfolio

· Experience with handling IR procedures and performance improvement processes.

· Knowledge of reporting platform.

· Understanding of the POPIA Regulations

· Understanding of Debi check process

**COMPETENCIES \& SKILLS**

· Ability to work under pressure

· Aptitude in decision\-making and problem\-solving

· Customer Centric

· Proficient in MS Office packages, especially Word and Excel

· Proven ability to meet targets and deadlines

· Strong leadership and coaching skills

· Strong written and verbal communication skills

· Taking accountability and responsibility

If you have not been contacted within 2 weeks, please consider your application as unsuccessful.

Job Types: Full\-time, Permanent

Pay: From R12 000,00 per month

Application Question(s):

* How many years leadership experience do you have in a call centre at a debt collection company or financial services?
* What is your salary expectation?

Work Location: In person

Outbound Collections Team Manager – Banking Portfolio

Join a dynamic team at a leading organization within the Information Technology and Office Equipment sectors, renowned for fostering a collaborative environment and a commitment to excellence. If you are driven by ambition, enjoy engaging with businesses, and thrive in a fast-paced setting, this opportunity is perfect for you. What You’ll Do: Make a high volume of outbound cold calls to businesses daily Get past gatekeepers and confidently engage decision‑makers Identify client needs and recomm…

*In support of the iMasFinance transformation strategy, preference is given to candidates from the designated groups, specifically targeting African Males and Coloured Males, and candidates with disabilities.*

  

  

**Job Description**


An exciting opportunity exists at iMasFinance Cooperative Limited Centurion office to fill the above t position in our Digital Channels Sales Contact Centre. Preference will be given to qualifying candidates from the designated groups, in support of the iMasFinance transformation strategy.

 **Job Purpose:**


To establish and maintain customer and business relationships, render banking\-related support services in order to promote and sell vehicle and asset financing, loan products (secured and unsecured loans) and value added products through a contact centre and other digital technologies.

**Job Outputs:**

* Sales of vehicle and asset financing, personal loans, related and value\-adding products and up\-selling \& cross selling other iMasFinance products
* Liaise with members/customers, employer groups, customers and dealerships
* Conduct customer affordability and repayment ability assessments
* Analyse customer financial position and recommend solutions
* Conclude sales deals, process \& finalize loan applications
* Efficient and effective member/customer service delivery
* Retain and maintain relationships with existing members/customers and stakeholders
* Establish new member/customer and stakeholder relationships
* Identify possible risk and communicate to relevant parties

**Qualifications \& Experience:**

* Matric with Mathematics and/or Accounting (Essential)
* FAIS Recognised Qualification or Certificate for Representatives (Essential)
* Valid Driver's License Code 8 (for a manual transmitted vehicle) (Essential)
* Computer Literacy\-MS Office (Essential)
* 2 years’ experience within a financial/banking industry including vehicle/asset finance

**Knowledge and Skills:**

* Understands Contact Centre and Digital Technology Sales
* Customer experience and service delivery
* Quality assurance, Sales \& Marketing
* Retention processes and procedures
* Exceptional Financing knowledge
* Applicable legislation e.g. FAIS and NCA knowledge
* Financial industry and Market knowledge
* Computer literacy (MS Office)
* Communication, selling, negotiation, telephone and interpersonal skills
* Working knowledge of financing products

Asset Financing Consultant (Digital Sales Contact Centre - Centurion)

**Overview**
------------



As the first point of contact for our client’s valued customers, our Customer Service Agents ensure the highest of quality standards are
  

delivered at all times whilst developing customer loyalty and providing an exceptional customer experience. They provide outstanding
  

customer care, matching the needs of the customer to the appropriate products and services. Customer Service Agents will be expected
  

to meet and exceed Key Performance Indicators and targets as appropriate for the line of business they support, whilst continually
  

demonstrating the Teleperformance Mission and our values in every customer interaction.
**Qualifications**
------------------



Main Job Requirements  

  

Required Skills
  

 Customer service skills
  

 Comprehensive computer skills
  

 Effective use of Office tools including email, use of internet browsers and others
  

 Language skills – high competency in English language required. Other language requirements will
  

be dependent on role.
  

 Empathetic
  

 Customer focused
  

 Excellent verbal and written communication skills
  

 Flexibility
  

 Lives and breathes the company values
  

 Self\-motivated
  

 High levels of resilience and focus
  

 Continuous improvement mindset
  

 Team Player
  

 Adaptable  

  

Education and Specific Training  

  

Work Experience
  

 Matric
  

 Minimum of 6 months call Centre experience\- Advantageous
  

 Previous Customer service experience
**Responsibilities**
--------------------



Receives and makes customer contacts through various channels (including but not limited to voice calls,
  

chat, email, and social media) and provides a first class service representing Teleperformance and our clients
  

in a professional and polite manner  Uses a range of customer experience and interpersonal skills to deal with customer queries delivering an
  

exceptional service in every interaction  Resolves customer complaints by taking ownership of the situation, utilizing the appropriate communication
  

channels and internal company/client systems to provide a solution and acceptable outcome  Completes any data capture and customer notes logs to a highly accurate level  Escalates complex customer cases appropriately where required  Quickly and efficiently identifies customer requirements and proactively delivers solutions  Applies discretion and delivers timely judgments with the primary goal of resolving the customer’s problem
  

and ensuring the retention of a satisfied customer  Embraces training, coaching and development to become a knowledge expert in terms of the client’s
  

products and services, effectively promoting brand values to customers  Keeps abreast of any changes to campaign/account information and takes every opportunity to increase
  

campaign knowledge  Manages and takes ownership of own performance with the use of Monthly Balanced Performance
  

Scorecards and applies every effort to meet and exceed Key Performance Indicators (KPI’s), Sales and
  

Performance targets  Ensures that a great customer experience is at the heart of everything they deliver Job  Constantly looks for possible improvements in the customer experience and raises ideas on All Ideas Matter
  

platform  Manages own attendance effectively including, holiday entitlement, sickness and lateness  Adheres to all company and/or industry governance and regulation principles relevant to my role, including
  

but not limited to the FCA Conduct rules and other regulatory requirements  Conducts themselves in such a manner which embraces diversity and respect for others, and engages
  

colleagues, managers and work in a positive way  Other duties as assigned.

ZAF B&Q 26102026

Dialer Administrator – Collections \| Cape Town

**Aventus Group is hiring an experienced, hands\-on Dialer Administrator to join our Collections team in Cape Town!**

**Location:** Cape Town, South Africa  
**Work arrangement:** On\-site \| Full\-time  
**Department:** Collections

About the Role

We are looking for a proactive, analytical and technically skilled **Dialer Administrator** who can take full ownership of our outbound dialer operations.

In this role, you will be responsible for managing dialer campaigns from start to finish, ensuring accurate data uploads, optimising dialing strategies, monitoring performance and resolving operational issues.

**We're looking for someone who doesn't just use a dialer but knows how to configure, manage, troubleshoot and optimise it independently.**

What You'll Be Doing

* Set up, launch, manage and optimise outbound dialer campaigns across Collections portfolios.
* Prepare, validate, segment and upload daily calling lists.
* Configure and adjust dialing ratios, pacing, retry rules and campaign priorities.
* Ensure accurate account allocation according to DPD buckets and Collections strategies.
* Monitor key performance indicators, including contact rates, connection rates, RPC, abandon rates and agent utilisation.
* Analyse campaign performance and make real\-time adjustments to improve results.
* Identify and troubleshoot dialer errors, failed uploads, connectivity issues and downtime.
* Maintain data accuracy, prevent duplicates and manage exclusions.
* Monitor agent productivity, including idle time, talk time and availability.
* Prepare daily, weekly and monthly dialer performance reports.
* Collaborate with Collections Managers, IT teams and dialer providers to resolve issues and improve efficiency.
* Ensure accurate data synchronisation between the dialer and CRM systems.

What We're Looking For

**Essential Requirements:**

* Minimum 2 years of hands\-on experience in Dialer Administration.
* Proven experience in a Collections or debt recovery contact centre environment.
* Demonstrated ability to independently configure and manage outbound dialer campaigns.
* Practical knowledge of dialing ratios, pacing, retry rules and campaign optimisation.
* Strong Excel skills, including VLOOKUP/XLOOKUP, Pivot Tables and data analysis.
* Experience working with large datasets, data validation, segmentation and uploads.
* Ability to analyse dialer performance and identify opportunities for improvement.
* Strong troubleshooting and problem\-solving skills.
* Experience working with dialer and CRM systems.
* Matric (Grade 12\) or equivalent NQF Level 4 qualification.

**Nice to Have:**

* Experience with Webitel, predictive dialers or similar platforms.
* Knowledge of Collections DPD buckets and repayment strategies.
* Basic understanding of VoIP, SIP and call routing.

What Makes You a Great Fit?

* You take ownership and solve problems proactively.
* You understand how dialer performance impacts Collections results.
* You are comfortable working with data, systems and performance metrics.
* You can manage multiple campaigns and competing priorities.
* You work independently and know when to escalate technical issues.
* You thrive in a fast\-paced, performance\-driven environment.

What We Offer

* An opportunity to take ownership of dialer operations within a growing Collections team.
* Exposure to multiple Collections portfolios and campaign optimisation strategies.
* A collaborative, performance\-driven working environment.
* Opportunities to contribute to process improvements and operational efficiency.

Ready to Join Us?

If you have hands\-on experience managing outbound dialer campaigns and enjoy using technology and data to improve Collections performance, **we'd love to hear from you!**

**Apply now and take the next step in your career with Aventus Group.**

Pay: R4 700,00 \- R30 000,00 per month

Work Location: In person

Dialer Administrator

**Company Description**  

WNS Global Services manages and operates business processes for leading global organizations. The organization custom\-designs, implements and operates over 400 processes, many of them end\-to\-end, working as an extension of the client’s enterprise. WNS has comprehensive industry based business units focusing on different work streams.

 **Job Description**  

* Provide a reliable and trustworthy customer service
* Identify and understand customer needs to consistently provide a high quality service.
* Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
* Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
* Provide accurate information on products and services to clients to ensure consistency across the organisation.
* Promote and cross\-sell the client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
* Operate customer related information systems to maintain and secure records.
* Contribute to the success of the team and the business by achieving personal targets.
* Adhere to the company and department standards, policies and procedures.

 **Qualifications**  

* Minimum requirement Grade 12
* Minimum of 6\-12 months customer service experience
* Minimum of 6 – 12 months call centre experience

  

**Additional Information** **Required Skills:**

* Computer literacy
* Proficient in MS Word, Email and good typing speed
* Neutral accent with excellent verbal and written in Dutch and English

**Competencies:**

* Customer orientation
* Results Driven
* Quality focus
* Planning, organizing and prioritizing
* Ability to work under pressure
* Ability to adapt to constant changes
* Ability to work in teams
* Conflict resolution
* Empathetic

CUSTOMER SERVICE AGENT : FRENCH SPEAKING

**Job description:**

**This is a 100% work from home, US Hours, Outbound calling role \+ Weekend Off.**

* We are currently seeking candidates with expertise in inbound and/or outbound roles, specifically those with a background in customer support, tech support, telemarketing, voice appointment setting, or similar fields.
* If you possess relevant experience, submit an updated copy of your resume along with a photo and your WhatsApp number.

**Note:** *This is a role that offers a different approach compared to traditional call center agent task, so please read the entire description carefully.*

**Role:** Outbound Specialist, 100% Home based

**Job Type:** Full\-time, US Hours between 3PM SAST \- 2AM SAST

**Training Date:** October 26 (Tentative)

**Rate:** R41\.25 per hour, with commission eligibility

**Company:** HJN

**Core Responsibilities:**

* Call every number provided and document the phone number type and outcome with 100% accuracy.
* Candidates will be required to run the process and call at least 65 calls/hour
* Follow step\-by\-step instructions for documenting the result of the call by following the process without making errors.
* Follow a script to confirm information.
* Complete other tasks as deemed appropriate by the manager.
* Self\-disciplined and able to manage own workload with minimal supervision
* Meet and Exceed KPIs
* Display proper phone etiquette at all times

**WHAT WE’RE LOOKING FOR:**

* At least 2\-3 years of experience in a call center role
* Grade 12/Matric equivalent
* No prior issues of tardiness and absences
* Excellent verbal and written English communication skills
* Working hours are aligned with US time zones (between 3PM SAST \- 2AM SAST)
* Familiarity with dialer call dispo codes is an advantage
* Familiarity with dialers will be prioritized (Ex: Vicidial)
* Must have a stable, wired internet connection \- **80MBPS Minimum speed (REQUIRED)**
* **Backup internet router is required!**
* Must have a Windows 11/Pro desktop/laptop with a working cam for virtual meetings and a computer headset (NOT MOBILE HEADSET)
* Must have minimal to no power outage issues

Pay: R5 500,00 \- R6 200,00 per month

Application Question(s):

* What is your WhatsApp number?
* Do you have the necessary equipment to work from home? Laptop or Desktop, stable wifi (around 60\-80 MBPS Minimum), computer headset, working cam, and a backup wifi
* In your previous inbound or outbound role, was your experience VOICE, NON\-VOICE or Both?

Education:

* Diploma (Preferred)

Experience:

* Inbound or Outbound : 2 years (Required)
* Familiarity using a CRM or a Dialer: 2 years (Required)

Language:

* English (Required)

Work Location: Remote

100% Remote Outbound Rep (Weekend Off)

**About Keen**
 Keen builds high\-performing CX and operational teams for fast\-growing tech companies in the U.S. and Canada. Our teams support complex businesses where great customer experience, strong judgment, and operational accuracy matter.
   

  

 This is not a traditional call centre role. Our teams handle complex work that requires ownership, urgency, and real problem solving. The environment is fast\-paced, high\-volume, and performance\-driven.
   

  

 In return, Keen offers long\-term careers, equitable compensation, and the opportunity to work with growing global brands.
   

  

**About The Role**
 We are hiring
 **Customer \& Partner Support Agents** 
 to support global clients across customer and partner\-facing operations.
   

  

 In this role, you will engage directly with
 **business partners, service professionals, and customers** 
 through inbound and outbound voice interactions. You'll support partners with enquiries and complaints, assist with operational requests, and proactively engage service professionals to help connect them with relevant customer opportunities.
   

  

 The role requires someone who is confident on the phone, comfortable working at high volume, and able to respond with a strong sense of urgency. You'll need to manage competing priorities, follow processes accurately, and adapt quickly to changing client and operational requirements.
   

  

 This is a full\-time, office\-based role located in Salt River.
   

  

**What You'll Do**
* Handle high\-volume inbound and outbound calls with customers, business partners, and service professionals
* Support partners with enquiries, complaints, account\-related issues, and operational requests
* Make outbound calls to service professionals and partners to support fulfilment activities
* Identify and source suitable service professionals for customer jobs
* Match service professionals with relevant customer opportunities based on job requirements
* Support sales and fulfilment activities while maintaining a strong customer experience
* Manage multiple interactions and priorities while maintaining accuracy and professionalism
* Use internal systems to record interactions, update information, and track outcomes
* Escalate complex or sensitive issues with the appropriate context
* Follow structured processes while using good judgment and taking ownership of outcomes
* Work collaboratively with Team Leaders and internal teams to meet client and operational targets


**Requirements**
**What We're Looking For**
* 2\-4\+ years of experience in customer service, customer experience, or a similar high\-volume environment
* Strong verbal and written English
* Confident and professional communication skills, particularly over the phone
* Comfortable handling high\-volume inbound and outbound interactions
* Strong sense of urgency and ability to prioritise in a fast\-paced environment
* Comfortable communicating with both businesses and individuals
* Strong active listening, problem\-solving, and relationship\-building skills
* Comfortable with outbound calling and sales\-focused conversations
* Strong attention to detail and ability to follow processes accurately
* Comfortable working across multiple systems and learning new platforms quickly
* Reliable, punctual, and consistent with attendance
* Flexible and able to adapt to changing client and operational requirements
* Comfortable working evening or overnight shifts aligned to U.S. hours


**Schedule \& Location**
* Keen supports clients around the world and operates in a 24/7/365 environment. Team members are scheduled across a variety of shifts to ensure continuous support, so flexibility to work different shift patterns is essential
* This is a full\-time, office\-based role located in Salt River


**Benefits**
**Why Join Keen?**
 Join a collaborative, high\-performing team where your growth is a priority. We invest in our people through
 **ongoing learning, career development, an annual Professional Development Budget, and Birthday Leave** 
 .
   

  

**Compensation**
* Competitive Base Salary
* Medical Insurance
* Attendance \& Timeliness Bonus
* Transport Allowance
* Monthly Performance Bonus


**Career Growth:** 
 High\-performing team members have opportunities to progress Team Managers, QA, Operations or Support
   

  

**Global Support Environment**
 As we support clients across different time zones, Keen operates in a
 **24/7/365** 
 environment. Team members should be comfortable working flexible schedules to support our clients and deliver an exceptional customer experience.

Customer & Partner Support Agent

Smollan Financial Services is seeking an experienced Customer Sales and Service Lead to drive sales performance and deliver exceptional customer service in our Johannesburg call centre. You will lead, coach, and develop a high-performing team while ensuring regulatory compliance and effective risk management. Collaborate with marketing to deploy sales campaigns, expand the customer base, and strengthen stakeholder partnerships to deliver service excellence and sustained revenue growth. J-18808-…

Call Centre Team Lead: Sales, Service & Compliance

This dynamic role will be perfect for an individual who is looking to pursue a career in B2B marketing within the retail software industry. We're looking for people who value driving customer acquisition, high\-impact content creation, and working in an innovative environment.
   

  

**Who Is DotActiv?**
 At DotActiv, we pride ourselves on providing the global retail market with high\-quality category management software and advisory services that improve the in\-store shopping experience for everyone.
   

  

 Our deeply integrated all\-in\-one category management software reduces the complexity of the interdependent nature of data\-driven clustering, assortment, floor and shelf planning. Meanwhile, our talented people and highly refined processes enable us to deliver stress\-free speed to impact with unrivalled convenience and efficiency.
   

  

 With DotActiv, you get integrated all\-in\-one software that empowers you with unrivalled support, regular updates and proactive monthly guidance from our customer success team.
   

  

**Key Responsibilities:**
* As an Inbound Marketer at DotActiv, you would be responsible for:
* Supporting DotActiv's inbound marketing engine through AI\-assisted content creation and internal technical knowledge;
* Executing content strategies by creating articles, case studies, emails, and lead magnets aligned to customer journeys;
* Leveraging modern generative AI tools to draft, repurpose, and scale content efficiently;
* Conducting interviews with internal Subject Matter Experts (SMEs) to extract technical domain knowledge for marketing assets;
* Tracking key inbound performance metrics (traffic, conversion rates, and MQLs) using CRM and marketing platforms
* Optimising SEO strategies to ensure content ranks effectively in search engines;
* Researching industry benchmarks and self\-learning best\-practice frameworks for SEO, copywriting, and AI prompting to continuously refine daily output quality
* Breaking down long\-form content into short\-form assets, social posts, or infographics; and
* Updating and optimising older, underperforming blog posts and landing pages to extend asset lifecycles and boost conversion rates


**Requirements**
**Requirements \& Qualifications**
* 2\+ years of hands\-on experience in B2B content marketing or inbound marketing (SaaS/Software experience is a strong advantage)
* Proven, daily proficiency using AI tools to accelerate research, copywriting, and content ideation
* Solid understanding of inbound marketing fundamentals, lead generation funnels, and SEO basics
* Exceptional written English skills with a sharp eye for editing and technical accuracy
* Team player
* Strong organisational and prioritisation skills
* Self\-motivated and results oriented
* Marketing, Communications, or Business related degrees are preferred


**Benefits**
 Here's what you can expect from DotActiv when joining the team as a Category Planner.
   

  

* You'll receive a Cost to Company of between R17 000 \- R22 000 depending on your experience;
* You'll have the opportunity to upskill yourself in any field that adds value to your current position;
* We offer you a transparent job grading system; and
* We offer you a developmental path specific to your circumstances, allowing you to track your progress

Inbound Marketer

**Setting Sales Appointments and Closing Sales to UK Businesses \| Remote Opportunity** 




**Are you an accomplished B2B telesales professional who knows how to win new business over the telephone?** 





 At 
 
**Trusted League** 

 , we are looking for an experienced, results\-driven South African sales specialist to help grow our UK business by introducing our services to British companies and converting prospects into new customers.
 





 Our proposition is designed to help UK SMEs grow their businesses, strengthen customer confidence and access valuable business benefits.
 





 Visit our website: 
 
 https://trustedleague.care/
 




 We are looking for a sales professional who understands that successful telesales is about much more than making calls. It requires commercial awareness, persuasive communication, excellent objection handling and the ability to turn opportunities into sales.
 




**The ideal candidate will have:** 



* A proven track record in outbound B2B telesales or telephone\-based business development.
* Experience selling to UK businesses, ideally cold calling to business owners, generating quality leads, booking appointments and closing sales.
* Excellent spoken English, telephone communication, persuasion and objection\-handling skills.
* Experience with prospect qualification and follow\-ups.
* The ability to communicate the value of a service.
* A positive, resilient and target\-driven attitude, disciplined, with accurate CRM reporting.
* Reliable internet connectivity and a professional remote working environment.
* The ability to work independently and deliver measurable results.



**Your responsibilities** 



* Contact prospective UK businesses during appropriate UK business hours.
* Introduce our services and explain the commercial benefits to potential members.
* Generate qualified sales opportunities and convert prospects into paying customers.
* Maintain accurate records, follow up consistently and report measurable results.
* Help us develop and refine an effective outbound sales process.



**What we offer** 



* A full\-time remote working opportunity based in South Africa.
* The chance to work directly with a UK business.
* Clear objectives, performance measurement and the opportunity to develop a long\-term working relationship.
* A remuneration package including a basic payment plus commission, reflecting experience and results, with amounts to be agreed with the successful candidate.
* Potential to recruit, train and motivate like minded individuals to spearhead our growth ambitions.



**How to apply** 





 Please send me a private LinkedIn message with:
 



1. A summary of your B2B telesales experience.
2. Details of the products or services you have successfully sold.
3. Evidence of your results, such as conversion rates, appointments booked or revenue generated.
4. Your experience selling into the UK market.
5. Your location in South Africa, availability and remuneration expectations.


* **We are looking for a proven sales performer who can demonstrate the ability to generate new business. If you know how to win business over the telephone, let’s talk.**

B2B TELESALES SPECIALIST WANTED — SOUTH AFRICA

At Smollan, We’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work. Job Summary: Smollan Financial Services is looking for an experienced Customer Sales and Service Lead to lead a team within the Customer Sales and Service Call Centre. The successful candidate will be responsible fordriving sal…

Team Leader: Call Centre

Blacksmith Agency Sales Full time Remote (South Africa) About The Role Blacksmith Agency is hiring Sales Development Representatives across South Africa who are hungry to open doors and drive pipeline. As Call Center Agent at Blacksmith, you own the top of the funnel: researching, sourcing and booking meetings with qualified decision makers, and creating the first impression of Blacksmith Agency for potential clients. This is not about spamming a list. It is thoughtful outreach, pattern recogni…

Call Center Agent (Remote, Umhlanga)

KEY PERFORMANCE AREAS: Achieving individual collections and productivity targets; Communicate effectively to negotiate successful promises to pay (PTPs). Ensure full understanding of client’s product/s. Good understanding of, and ability to apply applicable laws, rules and regulations; Adherence to prescribed call scripts; Updating debtors’ information; Knowledge and understanding of the importance of the protection of personal information (POPIA). REQUIREMENTS: A minimum of 6 months working ex…

Call Centre Agent (Legal Collections)

Overseas is seeking an Outbound Sales Development Representative to drive outbound pipeline for a fast-moving B2B sales intelligence platform. You will prospect into SMB and mid-market accounts, conduct outbound outreach via phone, email, and LinkedIn, qualify leads, and book meetings for the sales team. This is a high-activity, execution-driven role with a clear playbook and defined metrics. You will work 100% remotely, with weekend shifts as part of a rotating schedule, and use AI tools daily…

Call Centre Jobs in Bloemfontein - Page 4

Vacancies (page 4 of 8)