Browse live call centre jobs in Bloemfontein, Free State. Salaries, top employers and how to apply. Updated regularly.

Job Summary:

We are seeking a highly motivated and customer\-focused Call Centre Agent to join our team. As a Call Centre Agent, you will be responsible for handling inbound and outbound customer calls, providing excellent customer service, resolving customer complaints, and meeting sales targets.

Key Responsibilities:

1\. Customer Service: Respond to customer inquiries, complaints, and feedback via phone, email, or chat.

2\. Sales: Meet sales targets by promoting products or services to customers.

3\. Issue Resolution: Resolve customer complaints and issues in a timely and professional manner.

4\. Performance Metrics: Meet performance metrics such as call handling time, first call resolution, and customer satisfaction.

Requirements:

1\. Excellent Communication Skills: Strong verbal and written communication skills.

2\. Customer Service Skills: Ability to provide excellent customer service and handle customer complaints.

3\. Sales Skills: Ability to meet sales targets and promote products or services.

4\. Problem\-Solving Skills: Ability to resolve customer complaints and issues.

Job Types: Full\-time, Permanent

Pay: R500,00 \- R1 000,00 per month

Work Location: In person

call center agent

Minimum Requirements Matric certificate. Must be a South African citizen. Minimum of 9 months' customer service or call centre experience. Clear credit record. Clear criminal record. Computer literate. Excellent verbal and written communication skills. Ability to work rotational shifts. Salary and Benefits Basic salary of R7,500 per month. Medical Aid. Pension. Performance-based incentives. Free one-way transport within a 35km radius. Working Hours The successful candidates will be required to …

Call Centre Agents - UK

Purpose of the Role To wow our customers at every interaction by delivering exceptional, needs-based product sales over the phone. As a Call Centre Sales Agent, you will be the first touchpoint for potential clients, building trust quickly, identifying needs, and matching customers with the right Dis-Chem Life products. Your goal is to create a professional, seamless, and customer-first sales experience that drives revenue, builds loyalty, and positions Dis-Chem Life as a trusted, high-integrit…

Call Centre Agent Mass Market

**Overall Purpose of the Job:** To effectively manage a level 1 Inbound team in the CCC (Customer Contact Centre).


This would include ensuring effective Client Communications, Client service, and administration. Daily management of level 1 inbound team to achieve overall company objectives, through excellent customer service. To ensure that all staff members provide a superior customer service to internal and external customers via all contact channels and all media.

**Minimum Qualifications and Experience:**

* Grade 12/Matric or relevant qualification
* Customer Service supervisory experience in a Call Centre environment would be advantageous
* Computer literacy essential (MS Officce suite, MS Word, Excel, Outlook, Powerpoint, Listener)
* Tertiary qualifications are an advantage
* Code 08 Drivers Licence

**Main Duties:**

* You will be required to work weekends and public holidays in line with business work requirements.
* Manage the Customer Service Level of Incoming calls, workloads and queues
* Manage call\-back times and abandonment rate and staff adherence and ensure a full staff compliment, resource planning and allocation of agents in line with business requirements and updating of attendance registers.
* Manage the Absenteeism and vacancy rate in your team as well as Staff turnover rate in your team
* Ensure that team members are logged in to FADT systems on time and for full shift duration
* Ensure team members adherence to schedule and availability to serve, call durations, wrap up times etc.
* Ensure that team members note details of all customer interactions on applicable systems
* Ensure that team members are delivering solutions to client issues and concerns via all contact channels and all media according to quality standards, and ensure your agents are driven to go the extra mile for all Customer's Internal and external
* Manage all client communication channels and ensure excellent customer service levels, as and when required (Email, website chats, Whatsapp communication, CRM chats etc)
* Manage the number of cancellations in line with managing client attrition within your team
* Ensure compliance monthly with all SOP procedures and scripts
* Ensure all internal and external reporting requirements for the team (all daily, weekly, and monthly) is met
* Attend meetings when required and present reporting when needed in meetings
* Deal with client complaints, enquiries, and queries. Receive complaints and calls where customer want to speak to the Supervisor/ Manager. Take ownership ensuring resolution and follow up with customers
* Ensure all escalation processes are followed according to agreed procedures
* Ensure that all staff are trained to required standards and that continuous training takes place, as well as Monitoring /Coaching/Assisting staff. This would include one\-on\-one coaching. Manage staff welfare.
* Ensure to enforce strict discipline and house rules
* Ensure a Culture of Accountability and communicating with Respect within your team
* Do merit assessment for staff doing exceptional work, getting compliments, and going above and beyond
* Interviewing potential candidates for employment
* Work with peers to implement best practices at all times
* Drive new products for the business via the team, for example\- secure products and Fidelity Insure.
* Achieve QA (quality assurance) KPIs and SLA within your team.
* Ensure staff members stay abreast of all changes and additions to knowledge base
* Ad\-hoc responsibilities from time to time in line with business requirements, KPI’s, changes and objectives.
* Including but not limited to, Revenue generating projects

**Behavioural Competencies:**

* Ethical Practice
* Leadership \& Navigation
* Business Acumen
* Relationship Management
* Consultation
* Critical Evaluation
* Administrative
* Advanced communication
* Decision making
* Professionalism
* Driven and Passionate
* Change management
* Interpersonal skills
* Computer literate
* Numerate
* Analytical

Level 1 Customer Service Supervisor

**Job Purpose Summary:**  

This position will be responsible for overseeing the outbound logistics silo and reverse logistics silo for the department. Ensuring a customer experience of high standard for both internal and external customers.  

  

Key Duties and Responsibilities: **Outbound Duties**

* Daily check on all orders processed and invoiced.
* Timeous despatching and delivery of all orders placed for delivery in line with our customer delivery policy.
* Takealot and Amazon delivery and collection portal bookings.
* Timeous reporting on unprocessed orders to the Sales Department.
* Daily tracking and solving of problem parcels with courier partners.
* Timeous updating of problem parcels and corrective action to Sales Department
* Action and track the return of cancelled orders already despatched for delivery and failed delivery parcels
* Correctness and adherence to procedure checks on orders prepared.
* Attend to and solve customer queries and complaints professionally and timeously.
* Ensure all the applicable and required PODs for collection and deliveries are received and uploaded in Acumatica
* Obtain export estimates and arrange shipments accordingly.
* Complete relevant documents for export.
* Upload relevant exporting documents against invoice in Acumatica


**Other and Administrative Duties**

* Responsible for courier and delivery partner selection, evaluation, and relationships
* Daily filing of invoices and picking lists
* Assist Debtors Department with pod queries and make sure all are uploaded in Acumatica
* Monthly courier and truck rental expense report
* On time month end deadlines and monthly report
* Maintain a schedule for the planned motor vehicle services and maintenance including cleanliness of vehicles
* Action driver offences within a month from receiving and clear senior managers name on which fines are accordingly.
* Assist with department stock takes quarterly, half year and year end if required if needed.
* Assist with duties of the Warehouse Supervisor when on leave \> Demo stock and Credit Notes processing and transfers

Yearly budget input and recommendations for the next year’s budget  
* 

**HR**

* Supervise collection room, pickers/packers and driver.
* Observe and report staff movements, leave and activities to the line manager.
* Make recommendations of review and update of Job Descriptions.
* KPI reviews in conjunction with Line Manager
* Hold regular team meetings and give constructive and motivating feedback to staff
* Ensure the team receives continuous and correct training.
* Ensure that all training records are completed, up to date and filed with HR.
* Keep up to date with inter\-departmental process \& procedural changes. Inform reporting line thereof.
* Adhere and enforce compliance with department and company policies and procedures and act against misconduct in line with the disciplinary code of conduct and in conjunction with the line manager


**General**

* Ensure workplace health, safety, and security requirements in respect of the work areas and stock are met
* Evaluate and recommend changes in work methods and procedures to increase productivity of the department
* Ensure that the work areas are clean and maintained in an organized manner.
* Maintain updated Notice Boards and literature in the Collection Room

Logistic Outbound Supervisor

**About Feathercom**

Feathercom Retail Partners is one of South Africa's leading Telkom authorised dealers, operating 40 retail branches and kiosks across the Western Cape. We are a fast\-paced, sales\-driven business passionate about connecting customers with the right products and services. Our call centre team plays a critical role in customer retention, social media engagement, and new business acquisition — and we're looking for the right person to lead it.

**The Opportunity**

We are looking for an experienced and driven Customer Experience (CX) Manager to take full ownership of our call centre operations. This is a hands\-on leadership role — you'll be managing a team of call centre agents, driving sales targets, overseeing social media customer engagement, and ensuring that every customer interaction reflects the Feathercom and Telkom brand standards.

If you thrive in a high\-energy sales environment, love developing people, and have a track record of turning a good team into a great one — we want to hear from you.

**What You'll Be Doing**

* Leading the daily operations of a call centre team — from morning briefings to performance coaching and target reviews
* Monitoring and driving sales conversion across inbound and outbound call centre activity
* Managing social media customer engagement — responding to enquiries, distributing leads, and resolving complaints across digital platforms
* Supporting customer retention through targeted initiatives aimed at reducing churn and improving the overall customer experience
* Ensuring full compliance with Telkom and Feathercom policies, FICA requirements, and internal procedures
* Producing accurate operational reports for senior management, including customer base health, mobile renewal, and fibre performance
* Managing stock processes including stock takes, IBT coordination, and variance reporting
* Building and maintaining strong relationships with internal departments and external stakeholders

**What We're Looking For**

**Minimum requirements:**

* Grade 12 / Matric (essential)
* 2–3 years' experience managing a call centre team in a sales environment
* Demonstrated ability to drive sales targets through a team
* Strong people management and coaching skills
* Experience with CRM systems (Zoho CRM advantageous)
* Comfortable managing social media channels and digital customer engagement
* Excellent communication skills — written and verbal
* Ability to work under pressure and manage multiple priorities simultaneously

**Advantageous:**

* Experience in the telecoms or retail sector
* Familiarity with Telkom products and services
* Experience with TikTok content management or social media marketing
* Knowledge of FICA compliance requirements in a sales environment
* A relevant post\-matric qualification in business, management, or marketing

**What's In It For You**

* A competitive market\-related salary (discussed at interview based on experience)
* Performance\-based commission and incentive opportunities
* A dynamic, fast\-growing business with real opportunities for career growth
* Exposure to one of South Africa's biggest telecoms brands — Telkom
* A collaborative, people\-first culture led by an experienced management team
* Access to continuous product and skills training through Telkom and Feathercom programmes

**How to Apply**

Interested candidates are invited to apply via Indeed or submit their **CV** and a **brief cover letter** to:

* **hr@feathercom.co.za**
* Subject line: **CX Manager – \[Your Full Name]**
* Closing date: **12 October 2026**

*Please note: Only shortlisted candidates will be contacted. If you do not hear from us within 14 days of the closing date, please consider your application unsuccessful. Feathercom is an equal opportunity employer and appointments will be made in line with our Employment Equity Plan.*

Application Question(s):

* Do you have experience working on CRM systems?
* Are you comfortable managing social media channels and digital customer engagement?

Education:

* High School (matric) (Required)

Experience:

* Call centre management in sales: 3 years (Required)

Work Location: In person

CX Manager

We are looking for an experienced **Outbound Field Sales Team Leader** to lead, coach and motivate our sales team to achieve and exceed targets. The ideal candidate must have strong direct sales experience, proven leadership ability, KPI and pipeline management skills, and a passion for achieving results.

**Requirements:** 3\+ years sales experience, at least 1 year in a leadership/supervisory role, own reliable vehicle and valid driver’s license. Must be willing to work weekends and public holidays when required.

* Competitive earning potential.
* Commission\-driven incentives.
* Opportunity to grow within a developing luxury homeware sales environment.
* A performance\-focused team culture.
* Ongoing product and sales development.

you will need to come into the office once a week.

**If you are target\-driven, energetic and ready to lead a high\-performing sales team, apply now.**

Send your CV via WhatsApp: **084 998 9133**

Pay: R5 000,00 \- R7 000,00 per month

Work Location: On the road

Outbound field sales Team leader

Mass Markets in Cape Town, South Africa is seeking a bilingual Call Center Representative. You will handle customer interactions across channels, providing information and support while maintaining accurate records and delivering a positive customer experience. The role requires 1–2 years in customer service within a BPO, fluency in English and Spanish, and strong communication and problem-solving abilities. A professional, adaptable attitude and good computer literacy are essential. J-18808-Lj…

Bilingual Spanish Call Center Agent

 Call Centre AgentApplylocations: Randburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: February 28, 2027 (30 days left to apply)job requisition id: R52037 Job DescriptionHello Future Call Centre Agent Welcome to FNB, the home of the changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB Commercial National Sales and Service, you will be surrounded by unique…

Call Centre Agent

Job Description Hello Future Call Centre Agent Welcome to FNB, the home of the changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB Commercial National Sales and Service, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together …

Company: OUTsurance Position: OSS Hastings Learnership Location: Centurion, Gauteng, South Africa Employment Type: Contract Learnership (18 Months) Stipend: R9,000 per month Industry: Financial Services / Insurance Closing Date: Open (Apply Early) Learnership Opportunities 2026 – Call Centre and Insurance Training Programme OUTsurance is offering an exciting OSS Hastings Learnership Programme for unemployed youth in South Africa who are interested in starting a career in the call centre, custom…

OUTsurance Learnership 2026 – Centurion | Call Centre & Insurance Learnership South Africa

Company: OUTsurance Position: Call Centre Learner Location: Centurion, Gauteng, South Africa Employment Type: 12-Month Learnership Programme Industry: Financial Services and Insurance Programme Type: INSETA Learnership Stipend: Payable for the duration of the programme Outsource Support Call Centre Learnership Opportunities in South Africa 2026 Discover more manage Train Managers Management Buy Maps Book Local Tours Browse Reference Find Legal Info OUTsurance is inviting applications from ambit…

Call Centre Learnership 2026 – OUTsurance Centurion

**Office Administrator \& Telesales – Cape Town** 

Requirements:

Minimum of 8 years’ experience in Office admin work

Experience in Telesales

Computer literate \& Accurate

Well spoken \& presentable

Contactable references essential

Email cv to **operations@safetymate.co.za** 

Pay: From R1,00 per month

Work Location: In person

Office Administrator & Telesales – Cape Town

**Purpose of the Role**  

  

To wow our customers at every interaction by delivering exceptional, needs\-based product sales over the phone. As a Call Centre Sales Agent, you will be the first touchpoint for potential clients, building trust quickly, identifying needs, and matching customers with the right Dis\-Chem Life products. Your goal is to create a professional, seamless, and customer\-first sales experience that drives revenue, builds loyalty, and positions Dis\-Chem Life as a trusted, high\-integrity provider in the market.

**Role Summary**  

  

This is a high\-volume, high\-energy sales role for individuals who thrive in a fast\-paced call centre environment. You wil work with warm and cold leads, guiding customers through our simple product sign\-up process, handling objections, and closing deals with confidence.

**Benefits**

* Competitive basic salary plus uncapped commission for top performers
* Exclusive leads from the Dis\-Chem Life database and partners
* Paid training and continuous sales development
* Supportive, energetic team culture focused on results and recognition
* Opportunity for internal growth within Dis\-Chem Life
* A performance\-driven, team\-focused environment that rewards results

**Key Responsibilities**

* Sell Dis\-Chem Life products to customers via inbound and outbound calls
* Build rapport quickly, identify customer needs, and recommend suitable solutions
* Handle objections effectively and close sales confidently
* Achieve and exceed daily, weekly, and monthly sales KPIs
* Keep detailed, accurate records of customer interactions on CRM systems
* Ensure compliance with all relevant sales, regulatory, and company processes
* Represent Dis\-Chem Life with professionalism and customer\-first focus at all times

**Soft Skills**

* Confident communicator with a persuasive and engaging phone manner
* Target\-driven and highly motivated by sales incentives
* Empathetic listener who can uncover customer needs effectively
* Resilient and able to thrive under pressure in a competitive environment
* Energetic team player with a positive, can\-do attitude


**Technical Skills**

* Strong telephone sales skills and closing ability
* Proficiency in handling objections and converting leads into sales
* Computer literacy and experience with CRM systems
* Ability to work with both warm and cold lead lists

**Experience \& Qualifications**

* Matric / Grade 12 (essential)
* Minimum 1–2 years’ experience in a call centre sales environment (life insurance sales advantageous)
* Proven sales track record with consistent KPI achievement
* Clear credit and criminal record
* Able to work weekends when required
* RE5 Certification (Advantageous)
* COB Certification (Advantageous)
* Reliable transport to and from the office

Call Centre Agent Individual Life

**Overview**
------------



As a Contact Centre Agent for an airline, you will serve as the primary point of contact for passengers via phone. You will be responsible for providing excellent customer service, assisting with flight reservations, inquiries, and ticketing, and promoting and selling additional airline products and services to enhance the passenger experience and support revenue generation.
**Qualifications**
------------------


* At least 6\+ months of previous experience in customer service, sales, or a contact centre environment is preferred, but not mandatory.
* Matric or NQF Level 4 qualification.
**Responsibilities**
--------------------


* Handle inbound calls with passengers, helping with flight reservations, bookings, and changes.
* Address customer inquiries, complaints, and special requests professionally and effectively.
* Provide passengers with accurate and timely information on flight schedules, delays, cancellations, and other relevant travel details.
* Resolve customer issues or escalate complex matters to the appropriate department, ensuring a smooth customer experience.
* Promote and sell airline services, including seat upgrades, additional baggage, lounge access, travel insurance, and other ancillary products.
* Actively cross\-sell and upsell services to increase revenue while providing tailored solutions to meet customer needs.
* Assist with ticket purchases, changes to reservations, and upgrades, offering customers personalized options.
* Proactively identify and offer products that enhance the customer’s travel experience.
* Ensure compliance with airline policies, security regulations, and industry standards while processing customer requests.
* Process payments accurately, handle transactions securely, and provide customers with invoices or receipts.
* Maintain accurate records of customer interactions, bookings, and sales activities in the airline’s system.
* Collaborate with other departments to ensure seamless service delivery and issue resolution.

ZAF CSA - US Airlines 12112026

We are looking for motivated, confident and target\-driven Lead Generation Agents to join our growing call centre team in Cape Town.

The successful candidates will be responsible for making outbound calls, engaging with potential customers and generating quality leads for our sales team. We are looking for individuals with previous call centre experience who communicate well, enjoy speaking to people and are motivated to achieve targets.

Key Responsibilities

* Make outbound calls to potential customers.
* Introduce products or services in a professional and engaging manner.
* Identify potential customers and assess their interest.
* Generate quality leads for the sales team.
* Ask relevant questions to understand customer needs and interest.
* Capture accurate customer information on the company's system.
* Arrange callbacks or appointments where required.
* Meet daily, weekly and monthly lead generation targets.
* Follow call scripts and company procedures.
* Maintain a professional and positive attitude when speaking to customers.

Minimum Requirements

* Previous call centre experience is essential.
* Good verbal communication and telephone skills.
* Confidence when speaking to customers.
* Ability to engage potential customers and maintain conversations.
* Target\-driven, motivated and willing to learn.
* Good attention to detail and accurate data capturing.
* Ability to work under pressure in a fast\-paced environment.
* Reliable, punctual and professional.
* Ability to work independently and as part of a team.

Salary and Benefits

* Hourly pay plus commission.
* Performance\-based earning opportunities.
* Supportive and professional working environment.
* Opportunities to develop communication, customer engagement and sales skills.

How to Apply

Please submit your CV through Indeed or email it to info@gandifinancialrecovery.com

Work Location: In person

Call Center Agent

**JOB PURPOSE**

To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.

**QUALIFICATIONS \& EXPERIENCE REQUIRED**

· Minimum Matric qualification is mandatory.

· Tertiary qualification or course in management is an advantage.

· At least 5 years’ experience in a debt collection call center with minimum 2 years leadership experience as a Team Leader/ Team Manager/ Supervisor.

· Experience with handling IR procedures and performance improvement processes.

· Knowledge of reporting platform.

· Understanding of the POPIA Regulations

· Understanding of Debi check process

**COMPETENCIES \& SKILLS**

· Ability to work under pressure

· Aptitude in decision\-making and problem\-solving

· Customer Centric

· Proficient in MS Office packages, especially Word and Excel

· Proven ability to meet targets and deadlines

· Strong leadership and coaching skills

· Strong written and verbal communication skills

· Taking accountability and responsibility

If you have not been contacted within 2 weeks, please consider your application as unsuccessful.

Job Types: Full\-time, Permanent

Pay: From R12 000,00 per month

Application Question(s):

* How many years leadership experience do you have in a call centre at a debt collection company or financial services?
* What is your salary expectation?

Work Location: In person

Outbound Debt Collections Team Manager

**Company Description** **About Kaelo**  

Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

 **Job Description** **REQ\-05**

 **Role Purpose**


The IT Infrastructure \& Network Engineer is Kaelo’s on\-site technology presence at an office location. Reporting to the Head of IT, the incumbent provides end\-user support, supports the call centre and its telephony and omnichannel services, and maintains the local infrastructure, network and firewalls, ensuring that staff at the site have reliable, secure and well\-supported technology.


The role combines strong desktop and infrastructure support capability with solid networking knowledge, and includes user and access management, day\-to\-day management of virtual servers and cloud infrastructure in partnership with the Cloud Engineer, first\-line handling of site security matters in partnership with the Security Engineer, and delivery of assigned IT project work. As the main technical presence at the site, the incumbent must be self\-sufficient, well organised and comfortable escalating appropriately.

**Key Responsibilities**

**1\. End\-User, Call Centre \& Omnichannel Support**

* Provide first and second line support to users at the site across desktop, laptop, mobile, application and connectivity issues.
* Support the call centre, including agent workstations, headsets, softphones and call centre applications, prioritising issues that affect live member service.
* Support the underlying telephony services (VoIP, PBX or cloud telephony, SIP trunks, IVR and call routing) and the omnichannel platforms used by the call centre, such as voice, email, chat and messaging channels, working with vendors where required.
* Resolve assigned tickets within agreed service levels and keep users informed, co\-ordinating hardware repairs and warranty claims through the IT Desktop and Asset Admin.
* Support meeting room, audio\-visual and collaboration technology.

**2\. Network Support, Maintenance \& Firewall Management**

* Maintain and troubleshoot the local network, including switching, wireless and connectivity to other sites, data centres and cloud services.
* Manage the site firewalls, including rule changes through the approved change process, firmware updates, VPN configuration and periodic rule reviews.
* Ensure network quality of service supports voice and omnichannel traffic, so that call quality and contact centre services are not degraded.
* Monitor network, telephony and connectivity performance at the site and escalate degradation promptly.
* Manage the physical network infrastructure, including patching, cabling and comms room condition, and keep network documentation current.

**3\. Infrastructure, Virtual Servers \& Endpoint Management**

* Maintain local servers and supporting services at the site.
* Manage virtual servers (VMware or Hyper\-V) and carry out day\-to\-day cloud infrastructure tasks within delegated authority, escalating to and working with the Cloud Engineer on design, capacity, security and incident matters.
* Deploy, configure and decommission endpoints in line with organisational standards, including call centre workstations and telephony endpoints.
* Manage software installation, updates and patch levels on endpoints.
* Ensure endpoint security agents are installed, healthy and reporting correctly.

**4\. User \& Access Management**

* Create, modify and disable user accounts in Active Directory, Microsoft Entra ID and Microsoft 365 in line with the joiner, mover and leaver process.
* Grant and remove access to systems, shared resources and call centre and telephony platforms on approved requests only, on a least\-privilege basis.
* Escalate unusual or high\-risk access requests, and any suspected account compromise, to the Security Engineer before acting on them.
* Reset passwords and multi\-factor authentication only after verifying the user’s identity.
* Support periodic user and access rights audits, and remediate the findings.

**5\. Security, Backup \& Compliance**

* Apply security controls, secure configuration baselines and patching standards to site infrastructure and endpoints.
* Maintain firewall security policies at the site so that rules are least\-privilege, documented and reviewed.
* Handle security matters at the site within delegated authority, escalating to and working with the Security Engineer on suspected incidents, vulnerabilities, firewall findings and control gaps.
* Support backup operations and local restore testing.
* Maintain the configuration evidence required for ISO 27001 and internal audit, and report security incidents promptly.

**6\. Projects, Asset Support \& Continuous Improvement**

* Work on relevant IT projects and deliver assigned work on time, according to scope and within budget.
* Keep the IT Desktop and Asset Admin informed of all asset movements at the site, support asset audits, and raise equipment requirements through IT procurement.
* Escalate complex issues to the Head of IT with clear diagnostic information, and share knowledge with engineers at other sites.
* Identify recurring problems at the site and propose permanent solutions, contributing to the knowledge base.

**7\. Alignment, Reporting \& Escalation**

* Align work to, and execute, the direction and strategy set by the IT Executive.
* Communicate progress and escalate issues and risks to the IT Executive, through the Head of IT where appropriate, promptly and transparently.

  

**Qualifications** **REQ\-05**

 **Qualifications**

* National diploma or relevant qualification in Information Technology, Computer Science or a related field.
* Network certification (CCNA or vendor equivalent) required or in progress; firewall vendor certification (e.g. Fortinet NSE) or Microsoft certification advantageous.

**Experience**

**Essential**

* Minimum 3–5 years’ experience in desktop, infrastructure and end\-user support.
* Demonstrated networking knowledge, including switching, wireless, VLANs, TCP/IP, DNS, DHCP and quality of service.
* Hands\-on experience managing firewalls (e.g. Fortinet, Sophos, Palo Alto, Cisco or equivalent).
* Windows desktop and Windows Server support experience, including virtual servers (VMware or Hyper\-V).
* Experience with Active Directory or Microsoft Entra ID and Microsoft 365, including user and access management.
* Experience supporting telephony or call centre environments.
* Experience working to service levels within a ticketing system.

**Preferred**

* Experience with contact centre or omnichannel platforms (e.g. Genesys, Five9, Amazon Connect, Microsoft Teams Phone or equivalent).
* Exposure to Microsoft Azure or other cloud infrastructure.
* Experience contributing to IT infrastructure projects.
* Experience in financial services or another regulated industry; basic PowerShell scripting.

**Technical Competencies**

* Desktop \& End\-User Support
* Call Centre \& Contact Centre Technology Support
* Telephony — VoIP, SIP, PBX/Cloud Telephony \& IVR
* Omnichannel Contact Platforms
* Networking — Switching, Wireless, VLANs, TCP/IP, DNS, DHCP \& QoS
* Firewall Management \& Rule Governance
* Virtual Server Management (VMware, Hyper\-V)
* Cloud Infrastructure Fundamentals (Azure)
* Active Directory, Entra ID \& Microsoft 365 User and Access Management
* Endpoint Deployment \& Lifecycle Management
* Backup Operations \& Restore Support
* Patch Management \& Secure Configuration
* Service Management \& Ticketing Systems
* IT Project Task Delivery

**Core Competencies**

* Self\-Sufficiency — works effectively as the main technical presence on site.
* Service Orientation — treats users well and prioritises issues affecting members and

IT Infrastructure & Network Engineer

**Credit Coach Team Leader – ScoreUp (Tygervalley)**

Financial Wealth Holdings (FWH Group) · Bloemhof Building, Edward Street, Tygervalley, Bellville · Full\-time, permanent, on\-site · R20 000 – R25 000 per month basic, plus uncapped commission

**About ScoreUp**

ScoreUp is the FWH Group's credit wellness platform. Clients sign up, see their credit report, and get access to a range of products to improve their financial position. These include credit repair, clearance certificates, prescribed debt removal, debt review, legal services and insurance. We need an experienced Team Leader to run our Credit Coach team from lead to collection.

**The role**

You'll lead a team of Credit Coaches who advise clients on their credit reports and sell them the right mix of FWH Group products. You own the whole client journey: lead in, sale, admin and onboarding, and collection of the first and ongoing payments. We need someone who has run a team that does all of this, not only the sales part.

**Products your team will sell**

* Credit report analysis and credit repair
* Clearance certificates for clients who have finished or are finishing debt review
* Prescribed debt removal and disputing incorrect negative listings
* Debt review and debt counselling
* Legal services (debt mediation and legal assistance)
* Insurance products (funeral and life cover)

**Key responsibilities**

* Lead, motivate and manage a team of Credit Coaches selling several products to the same client
* Own the full client lifecycle: lead handling, sales conversion, admin and onboarding, and collections
* Drive targets for leads worked, conversion, cross\-selling (products per client), first payments and collection rates
* Coach agents to spot each client's needs from their credit report and match them to the right product or products
* Make sure sales go through to collection with accurate, complete and compliant admin
* Monitor debit orders, failed payments and arrears, and set up follow\-up and recovery processes
* Train agents on credit reports, negative listings, prescribed debt, clearance certificates and credit rehabilitation
* Coach through call listening, side\-by\-sides and regular one\-on\-ones
* Handle escalations, complaints and complex client queries
* Keep the team compliant with the NCA, POPIA, FAIS (for insurance sales) and internal quality standards
* Manage attendance, scheduling, adherence and floor discipline
* Run performance management (KPIs, performance improvement plans and disciplinary steps where needed)
* Report on the team's pipeline, sales, cross\-sell, collections and performance to management

**Minimum requirements**

* Matric (Grade 12\)
* At least 3 years as a Team Leader managing a sales team in a contact centre or financial services environment
* Proven experience of the full cycle: sales, admin and collections, from lead in to money collected
* Experience managing a team that sells several financial products to the same client, such as credit repair, clearance certificates, debt review, legal services or insurance
* Experience with credit reports, debt review, debt counselling or credit rehabilitation
* Practical knowledge of clearance certificates, prescribed debt and credit bureau reports (TransUnion, Experian, XDS, etc.)
* Strong understanding of debit orders, DebiCheck and collection processes
* A track record of hitting both sales and collection targets
* Strong coaching, people management and communication skills
* Comfortable working with reports, KPIs and MS Excel

**Advantageous**

* Debt review, debt counselling or legal collections industry experience
* Experience selling or managing the sale of insurance products (FAIS / RE5 a plus)
* Omni\-channel contact centre experience (calls, WhatsApp, email)
* Experience with dialler, CRM or AI\-driven contact centre technology
* English and Afrikaans
* Lives in the northern suburbs

**Working hours**

Monday to Friday, 08:00 – 17:00, plus one Saturday a month.

**What we offer**

* R20 000 – R25 000 basic salary plus uncapped commission
* Leadership development and career growth within a multi\-entity financial services group
* The chance to help build a new credit wellness business from the ground up
* Modern offices in Tygervalley

**How to apply**

Apply via Indeed with your up\-to\-date CV. Shortlisted candidates will be contacted for an in\-person interview at our Tygervalley offices. If you haven't heard from us within 2 weeks, please consider your application unsuccessful.

Pay: R20 000,00 \- R25 000,00 per month

Ability to commute/relocate:

* Bellville, Western Cape: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

* Have you managed the full cycle from lead to collection: sales, admin and collections? Please answer Yes or No.
* Which of these products has your team sold to clients? List all that apply: (a) Credit report analysis / credit repair (b) Clearance certificates (after debt review) (c) Prescribed debt removal / disputing negative listings (d) Debt review / debt counselling (e) Legal services (e.g. debt mediation, legal plans) (f) Insurance products (e.g. funeral or life cover) (g) None of the above

Education:

* High School (matric) (Preferred)

Experience:

* Team Leader managing a sales team: 3 years (Preferred)

Work Location: In person

Credit Coach Team Leader – ScoreUp (Tygervalley)

Are you a customer\-focused professional with strong communication skills and experience in a contact centre environment? We are looking for an **Afrikaans Customer Service Agent**  who is passionate about delivering excellent customer service, resolving queries, and providing efficient administrative support to shareholders.

Key Responsibilities

* Assist shareholders with enquiries relating to their accounts, unclaimed dividends, online trading platforms, and outstanding payments.
* Provide professional support to walk\-in clients and contact centre customers.
* Answer incoming calls, log queries, explain procedures, and resolve customer concerns efficiently.
* Verify shareholder information and ensure all documentation meets the required standards.
* Assist clients with password and username resets, account queries, and relevant administrative processes.
* Process daily trades accurately and within the required turnaround times.
* Capture, update, and retrieve client information across various systems and databases.
* Ensure FICA requirements and other compliance procedures are followed.
* Maintain accurate records and prepare reports as required.
* Identify potential risks, discrepancies, and service delivery issues, escalating them where necessary.
* Adhere to internal policies, procedures, relevant legislation, and applicable regulatory requirements.
* Contribute to service quality, customer satisfaction, and the continuous improvement of departmental processes.

Minimum Requirements

* Matric (Grade 12\).
* At least **2 years’ experience in a contact centre or client services environment**.
* **Fluent in Afrikaans and English**, with the ability to communicate professionally with shareholders and clients.
* Good computer literacy and the ability to work across multiple systems.
* Strong verbal and written communication skills.
* Excellent attention to detail and administrative accuracy.
* Ability to manage multiple tasks and work effectively under pressure.

Knowledge and Skills

* Understanding of customer service and contact centre operations.
* Knowledge of compliance requirements and regulatory procedures.
* Basic understanding of FICA requirements and relevant legal documentation.
* Strong problem\-solving and conflict\-resolution skills.
* Good organisational and time\-management abilities.
* Professional telephone etiquette and a customer\-focused approach.
* Ability to handle confidential information with discretion and integrity.

Pay: Up to R7 000,00 per month

Experience:

* Contact Centre Client services environment : 2 years (Required)

Language:

* Afrikaans Fluently (Required)

Work Location: In person

Afrikaans Customer Service Agent

Join our growing team as a Call Centre Agent! You will engage with clients, promote services, and meet sales targets. Excellent communication and sales skills are essential. Multilingual candidates in African languages required. Call centre experience is beneficial. Competitive base (R2,200\) \+ commission.

As a next step, please take a few minutes to complete our short application form. It helps us get to know you better and speed up the process.

https://forms.zohopublic.com/mylawsa/form/CALLCENTREAGENTASSESSMENT/formperma/zAC2\-W0zWqf8wgWh11DuWuDZ9voBcQMwEKtaU3pRwTE  (You can copy the link into your browser if the link cannot be clicked)

Please answer all questions honestly — there are no trick questions, we just want to find the right fit for both of us.

Once submitted, our team will review your responses and be in touch. Good luck!

Pay: From R2 200,00 per month

Language:

* Multilingual in African Languages (Required)

Work Location: In person

**What the Herd is about**



Flash is a well\-established brand and part of Pepkor, with a global strategy and a clear purpose: making people’s lives easier.



We use frontier technology to create opportunities and build products and services that make a real difference in people’s everyday lives.



Our three values are the heartbeat of our business:


* We are all in


* We have each other’s backs


* We are brave



They shape how we work, how we show up for one another and the kind of culture we’re building. A place where people can do meaningful work, feel supported to do their best and have the freedom to make an impact.



If you’re excited by meaningful problems, smart people and building brands and products that improve everyday lives, we’d love to meet you.

  


**Why this role matters**



As our Call Centre Agent, you will provide customer services to our customers.


  

**What you’ll own**


* Handle and resolve customer complaints


* Provide customers with product and service information


* Effectively deal with job stress, angry callers, and upset customers


* Support and provide superior service via phones, e\-mails and faxes as a receiver and caller


* Answer calls professionally


* Respond to customer inquiries


* Enter customer information and update


* Process Orders accurately


* Identify and escalate priority issues


* Sell to Customers


* Route calls to appropriate resources


* Follow up customer calls where necessary


* Complete attendance registers


* Meets commitments to customers


* Other duties as assigned by management

  


**Experience we’re looking for**


* Matric


* 6 months Call Centre Experience


* Computer Literacy

  


**Bonus points if you have…**


* African Languages i.e. Xhosa, Zulu, Venda, Sotho, Tshona

  


**You’ll thrive in the Herd if you have…**

* Be able to listen to the customer’s query and respond adequately


* Perfect telephone etiquette


* Able to handle irate customers


* Able to multitask

  


**Perks that make your life easier**


* Catered lunch four days a week.


* Employee Assistance Programme.


* Corporate Social Investment events and opportunities to give back.


* Free on\-site parking.


* Access to LinkedIn Learning.


* Social events throughout the year.


* Group risk benefits.


* Flash Club, our employee engagement programme where you can earn up to five additional leave days by completing all categories within a cycle.

  


**Ready to join the Herd?**



If this sounds like the kind of challenge you’ve been looking for, we’d love to hear from you.



Apply now and give it HORNS!

ZAF Delta

About the Opportunity

We are expanding our network of telesales professionals and are looking for motivated, confident, and target\-driven individuals to join our team across various client campaigns.

We have multiple opportunities available across different industries, offering candidates the chance to work on campaigns that suit their experience and earning expectations.

**Please note:** Remuneration structures vary by campaign. Some positions offer a basic salary plus commission, while others operate on a commission\-only basis with earning potential linked to performance.

Key Responsibilities

* Make outbound sales calls to prospective and existing customers.
* Promote products and services across various campaigns.
* Identify customer needs and present suitable solutions.
* Follow up on leads and maintain accurate customer records.
* Meet individual sales targets and campaign objectives.
* Build positive customer relationships and deliver professional service.
* Adhere to campaign procedures and quality standards.

Minimum Requirements

* Excellent verbal communication skills.
* Confidence when speaking to customers over the telephone.
* A positive attitude and a strong willingness to learn.
* Good persuasion, negotiation, and objection\-handling skills.
* Ability to work independently and meet sales targets.
* Reliable, self\-motivated, and results\-driven.
* Previous telesales or call centre experience will be an advantage, but not essential for all campaigns.

What We Offer

* Opportunities across multiple sales campaigns and industries.
* Positions with a basic salary plus commission.
* Commission\-only opportunities for candidates comfortable with performance\-based earnings.
* The opportunity to develop your sales skills and gain experience across different industries.
* Potential for ongoing opportunities as our client portfolio grows.

Who Should Apply?

We are looking for individuals who are passionate about sales, comfortable speaking to people, and motivated by achieving results.

Whether you are an experienced telesales professional or looking to build a career in sales, we encourage you to apply.

**Important:** Applicants must be willing to consider different remuneration structures, as the available opportunities vary by campaign.

Pay: From R5 000,00 per month

Application Question(s):

* Do you have experience on international campaigns such as the UK and US?
* Do you have your own reliable laptop and a stable uncapped internet connection?
* Do you have experience working remotely ?
* Are you comfortable with commission only roles ?

Work Location: In person

Call Centre Jobs in Bloemfontein - Page 3

Vacancies (page 3 of 8)