Browse live admin jobs in Sandton, Gauteng. Also searched as administrator jobs in Sandton. Salaries, top employers and how to apply. Updated regularly.

**Join our global team of extraordinary technologists!**


BUI is an industry\-leading technology consultancy and a Microsoft Azure Expert MSP, Microsoft Solutions Partner for the Microsoft Cloud, and Microsoft Security Experts MXDR Partner. We deliver advanced solutions across Cloud, Security, Networking, and Managed Services, supporting mid\-market and enterprise organizations globally.


Our work is guided by three principles: Innovation, Delivery, and Results. At BUI, you’ll collaborate with highly skilled architects, consultants, developers, engineers, and security specialists to design and deliver sophisticated solutions that help our customers modernize, transform, and scale their businesses.


We offer an environment where expertise is valued, performance is recognised, and contributions are visible. If you’re looking to apply your skills in a business that combines technical excellence with meaningful impact, we invite you to apply.

**The Position:**


MSP Engineer

**Role Overview:**


The MSP Engineer forms part of the first line of technical support within the Managed Services team. The role is responsible for monitoring support queues, performing initial triage, resolving user and endpoint\-related incidents, and escalating issues where required to maintain service continuity.


Operating in a 24/7 Managed Services environment, the MSP Engineer uses Remote Monitoring and Management (RMM), ITSM, Microsoft 365, Intune, Azure monitoring, and other support platforms to analyse customer environments, resolve technical issues, respond to service requests, document findings, and contribute to ongoing service improvement.

**ROLES AND RESPONSIBILITIES**

**Incident \& Queue Management**

* Monitor assigned ticket queues and alerts.
* Perform initial ticket triage, categorisation, prioritisation and troubleshooting.
* Resolve incidents and service requests within the MSP Engineer scope.
* Maintain ownership of assigned tickets until resolution or formal escalation.
* Escalate unresolved or higher\-complexity issues in accordance with SOPs and escalation procedures.
* Ensure troubleshooting, customer communication and resolution details are accurately recorded in Jira.
* Work within agreed customer SLAs and internal operational standards.

**Customer \& End\-User Support**

* Provide customer support via telephone, email, remote support and the ITSM platform.
* Troubleshoot common Windows 10/11 workstation and application issues.
* Resolve Microsoft 365 client issues relating to Outlook, Teams, OneDrive and other supported applications.
* Assist with user onboarding, access requests, password resets and general end\-user support.
* Communicate clearly and professionally with customers throughout the support lifecycle.

**Endpoint \& Device Management**

* Troubleshoot endpoint hardware, software, printers and peripherals.
* Support Microsoft Intune\-managed devices.
* Assist with device enrolment, compliance, application deployment and configuration\-related issues.
* Assist with workstation patching and endpoint maintenance.
* Perform basic FortiClient VPN configuration and connectivity troubleshooting.

**Microsoft 365, Identity \& Access**

* Perform basic Microsoft 365 administration.
* Assign and troubleshoot Microsoft 365 licences.
* Perform basic Active Directory and Microsoft Entra ID user and group administration.
* Reset passwords, unlock accounts and assist with access\-related issues.
* Perform basic troubleshooting of authentication and identity\-related incidents.

**Monitoring \& Infrastructure Support**

* Proactively monitor customer environments using platforms such as N\-able, Azure Monitor, Intune and related MSP monitoring tools.
* Investigate and respond to monitoring alerts within the MSP Engineer scope.
* Assist with workstation and server patching activities.
* Perform initial checks on backup and endpoint protection platforms such as Microsoft Defender, N\-able, Veeam, Redstor, Soteria or equivalent toolsets.
* Escalate infrastructure, backup, security or monitoring incidents where deeper investigation is required.

**Networking**

* Perform basic network troubleshooting using ping, ipconfig and nslookup.
* Troubleshoot basic Wi\-Fi, DNS, DHCP, VPN and connectivity issues.
* Identify possible VLAN or network\-related symptoms and escalate where required.
* Assist with basic network hardware replacement or troubleshooting under appropriate guidance.

**Knowledge, Collaboration \& Continuous Improvement**

* Maintain clear and accurate technical documentation and follow established SOPs.
* Contribute to MSP Engineer knowledge articles and support documentation.
* Participate in shift handovers, team meetings and technical knowledge\-sharing sessions.
* Work collaboratively with MSP Consultants and senior technical resources during escalations.
* Identify recurring incidents and recommend improvements to SOPs or support processes.

**TECHNICAL REQUIREMENTS \& WORKING KNOWLEDGE**

**Endpoint Support**

* Windows 10/11 troubleshooting.
* Hardware, printer and peripheral support.
* Endpoint configuration and software troubleshooting.
* Basic workstation and server patching.
* FortiClient VPN setup and troubleshooting.

**Microsoft 365 \& Endpoint Management**

* Microsoft 365 user and client support.
* Outlook, Teams and OneDrive troubleshooting.
* Microsoft Intune fundamentals.
* Device enrolment, compliance and application deployment fundamentals.
* Microsoft 365 licence administration.

**Identity \& Access**

* Active Directory user and group administration.
* Microsoft Entra ID fundamentals.
* Password resets, account unlocks and access troubleshooting.
* Basic understanding of authentication and MFA.

**Networking**

* TCP/IP fundamentals.
* DNS and DHCP fundamentals.
* Wi\-Fi and VPN troubleshooting.
* Basic VLAN awareness.
* Use of ping, ipconfig and nslookup.

**MSP Tools \& Operations**

* ITSM and ticket management platforms such as Jira.
* Remote Monitoring and Management tools.
* Azure Monitor and similar monitoring platforms.
* Basic backup and endpoint security monitoring.
* Understanding of SLA\-driven service delivery and escalation procedures.

**MINIMUM QUALIFICATION REQUIREMENTS**


Candidates applying for the MSP Engineer role must, at minimum, hold the following certifications:

**Microsoft**

* AZ\-900 \- Microsoft Azure Fundamentals
* MS\-900 \- Microsoft 365 Fundamentals
* SC\-900 \- Microsoft Security, Compliance and Identity Fundamentals
* MD\-102 \- Microsoft 365 Endpoint Administrator Associate

**Other**

* CompTIA A\+

**ADDITIONAL MSP ENGINEER CERTIFICATION REQUIREMENTS**


The following form part of the complete MSP Engineer development pathway and are completed within the defined MSP Tier Progression timelines:

**AWS**

* CLF\-C02 \- AWS Certified Cloud Practitioner

**Other**

* CompTIA Network\+

**Additional / Optional Microsoft Certifications**

* AI\-900 \- Microsoft Azure AI Fundamentals
* PL\-900 \- Microsoft Power Platform Fundamentals
* DP\-900 \- Microsoft Azure Data Fundamentals

**EXPERIENCE**

* Previous IT Support, Service Desk, Desktop Support or Managed Services experience is advantageous.
* Experience within an SLA\-driven technical support environment is preferred.
* Practical exposure to Microsoft 365, Intune, Active Directory, Microsoft Entra ID, Windows endpoints and basic networking is advantageous.
* Experience with RMM, monitoring, backup, endpoint security or ITSM platforms will be beneficial.

MSP Engineer

**Join our global team of extraordinary technologists!**


BUI is an industry\-leading technology consultancy and a Microsoft Azure Expert MSP, Microsoft Solutions Partner for the Microsoft Cloud, and Microsoft Security Experts MXDR Partner. We deliver advanced solutions across Cloud, Security, Networking, and Managed Services, supporting mid\-market and enterprise organizations globally.


Our work is guided by three principles: Innovation, Delivery, and Results. At BUI, you’ll collaborate with highly skilled architects, consultants, developers, engineers, and security specialists to design and deliver sophisticated solutions that help our customers modernize, transform, and scale their businesses.


We offer an environment where expertise is valued, performance is recognised, and contributions are visible. If you’re looking to apply your skills in a business that combines technical excellence with meaningful impact, we invite you to apply.

**The position:**


MSP \- Technical Consultant


**Overview of the role:**


The MSP Consultant provides second\-line technical support within the Managed Services team, taking ownership of escalated incidents and delivering deeper technical troubleshooting across Microsoft Azure, Microsoft 365, identity, endpoint and hybrid infrastructure environments.


This position has a strong Azure focus and is suited to an experienced support engineer who can independently investigate complex incidents, administer cloud services, mentor MSP Engineers and contribute to the continued development of the MSP's Azure capability.

**About you:**


You are an analytical and technically capable problem solver who takes ownership of incidents rather than simply progressing tickets through the escalation chain. You are comfortable working independently across Azure and Microsoft cloud environments and understand how identity, networking, endpoints and cloud services interact.


You communicate technical findings clearly to customers and colleagues, remain composed during high\-impact incidents and recognise that being an MSP Consultant also involves developing others. You share knowledge, guide MSP Engineers and actively contribute towards improving the overall technical capability of the MSP team.

**Responsibilities:**

**Incident \& Escalation Management**

* Take ownership of technical escalations from MSP Engineers.
* Investigate and resolve complex incidents within agreed SLAs.
* Perform structured troubleshooting and root cause investigation before escalating to senior technical resources.
* Maintain detailed technical documentation and high standards of ticket hygiene.
* Identify recurring incidents and contribute towards permanent remediation.

**Azure Administration \& Troubleshooting**

* Administer and support Microsoft Azure environments.
* Troubleshoot Azure virtual machines, networking, storage, identity and access\-related issues.
* Support Azure subscriptions, resource groups and associated services.
* Use Azure Monitor, logs and diagnostic tools to investigate incidents.
* Assist with Azure resource configuration, monitoring and optimisation.
* Support hybrid Azure and on\-premises environments.

**Microsoft 365 \& Endpoint Management**

* Administer and troubleshoot Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive.
* Deploy and troubleshoot Microsoft Intune configuration, compliance and application policies.
* Investigate Microsoft Entra ID authentication and synchronisation issues.
* Support Conditional Access and MFA\-related incidents.

**Networking \& Infrastructure**

* Troubleshoot DNS, DHCP, VPN, VLAN and general network connectivity issues.
* Investigate firewall and routing\-related incidents within the defined support scope.
* Support Windows Server and hybrid infrastructure.
* Use Event Viewer, PowerShell, and platform diagnostic tools for technical investigation.

**Mentorship, Documentation \& Improvement**

* Provide technical guidance and mentorship to MSP Engineers.
* Review escalations and assist junior engineers in improving troubleshooting methodology.
* Contribute to SOPs, knowledge articles, and technical playbooks.
* Participate in proactive remediation, platform improvements, and technical project activities.

**TECHNICAL REQUIREMENTS \& WORKING KNOWLEDGE**

**Microsoft Azure**

* Azure virtual machines and compute.
* Azure networking and connectivity.
* Azure storage.
* Azure subscriptions and resource groups.
* Azure Monitor, logs and diagnostics.
* Azure RBAC and access management.
* General Azure resource administration and troubleshooting.

**Microsoft 365**

* Exchange Online administration and troubleshooting.
* Microsoft Teams administration.
* SharePoint and OneDrive administration.
* Microsoft 365 administration and service troubleshooting.

**Endpoint \& Identity**

* Microsoft Intune configuration and troubleshooting.
* Conditional Access.
* MFA.
* Device compliance.
* Microsoft Entra ID authentication and sign\-in troubleshooting.
* Hybrid identity fundamentals.

**Infrastructure \& Networking**

* Windows Server.
* Active Directory.
* DNS and DHCP.
* VPN and VLAN concepts.
* Hybrid cloud environments.
* Firewall and routing fundamentals.

**Tools \& Diagnostics**

* PowerShell fundamentals.
* Event Viewer.
* Microsoft admin portals.
* Azure Monitor and diagnostic logging.
* ITSM and RMM platforms.

**MINIMUM QUALIFICATION REQUIREMENTS**


Candidates applying for the MSP Consultant \- Azure Focus role must, at minimum, hold the following certifications:

**Microsoft**

* AZ\-104 \- Microsoft Azure Administrator Associate
* MS\-102 \- Microsoft 365 Administrator
* MS\-700 \- Microsoft Teams Administrator

**ADDITIONAL MSP CONSULTANT CERTIFICATION REQUIREMENTS**


The following form part of the complete MSP Consultant development pathway and are completed within the defined Tier 2 progression timeline:

**Microsoft**

* SC\-200 \- Microsoft Security Operations Analyst
* AZ\-800 \- Administering Windows Server Hybrid Core Infrastructure

**AWS**

* AWS CloudOps / SysOps Associate certification as defined in the MSP Tier Progression Framework

**Other**

* CompTIA Security\+

**EXPERIENCE**

* Approximately 3\+ years of relevant IT infrastructure, cloud, or MSP support experience is preferred.
* Demonstrable hands\-on Microsoft Azure administration and troubleshooting experience.
* Experience resolving escalated technical incidents in an SLA\-driven environment.
* Experience with Microsoft 365, Intune, Microsoft Entra ID and hybrid infrastructure.
* Previous Managed Services Provider experience will be highly advantageous.

Technical Consultant - MSP

Overview:

Job Title
ServiceNow Architect
Experience* Overall Experience: 15\+ years in IT Service Management / IT Operations / Enterprise Monitoring
* Relevant Experience: 8\+ years in ServiceNow platform with deep focus on TSOM


Job Summary
We are seeking an experienced ServiceNow Architect to lead the design, architecture, and implementation of ServiceNow Technology Service Operations Management solutions. The ideal candidate will be responsible for defining scalable IT Operations architectures, driving observability and AIOps initiatives, and enabling proactive operations through ServiceNow TSOM modules.
This role requires strong technical leadership, hands\-on architectural expertise, and the ability to work with enterprise stakeholders to transform IT Operations using ServiceNow best practices.
Key Responsibilities
Architecture \& Solution Design* Define end‑to‑end ServiceNow architecture aligned to enterprise IT Operations strategy
* Design scalable and resilient solutions leveraging:
* + ITOM Discovery
	+ Service Mapping
	+ Event Management
	+ Operational Intelligence
	+ Cloud Observability
	+ AIOps capabilities
* Drive architectural decisions for hybrid, multi‑cloud, and on‑prem environments


Implementation \& Delivery* Lead and oversee implementation of TSOM solutions across large enterprise landscapes
* Define integration patterns with:
* + Monitoring tools (Splunk, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch, etc.)
	+ CMDB data sources
	+ Third‑party observability platforms
* Ensure CMDB health, governance, and data accuracy using Discovery and Service Mapping


Technical Leadership* Act as Technical Authority for TSOM solutions and best practices
* Review and approve technical designs, configurations, and customizations
* Mentor developers, administrators, and consultants on TSOM architecture and standards
* Conduct technical workshops and design sessions with stakeholders


AIOps \& Observability* Design and implement AIOps\-driven event correlation and noise reduction
* Enable proactive operations through anomaly detection and predictive insights
* Optimize operational workflows using event rules, alerts, and automations


Governance \& Optimization* Define TSOM governance, standards, and architectural guardrails
* Drive performance optimization, stability, and scalability of ServiceNow platform
* Ensure alignment with ServiceNow best practices and upgrade strategies


Stakeholder \& Client Engagement* Partner with IT leadership, operations teams, and business stakeholders
* Translate business requirements into technical solutions
* Support pre‑sales activities including solution design, estimations, and proposals


Required Skills \& Qualifications
ServiceNow Expertise* 8\+ years of hands‑on experience with ServiceNow ITOM / TSOM
* Strong expertise in:
* + ITOM Discovery
	+ Service Mapping
	+ Event Management
	+ Operational Intelligence
	+ CMDB architecture \& data modeling
* Experience with ServiceNow scripting (JavaScript, Glide APIs)


IT Operations \& Monitoring* Strong understanding of:
* + ITSM, ITOM, and IT Operations processes
	+ Enterprise monitoring and observability architectures
	+ Hybrid infrastructure, cloud, containers, and microservices
* Experience integrating ServiceNow with leading monitoring tools


Architecture \& Design* Proven experience as Architect / Lead Consultant on large‑scale ServiceNow programs
* Deep understanding of:
* + Distributed systems
	+ Network, server, storage, and cloud technologies
* Strong documentation and design skills (HLDs, LLDs, architecture diagrams)


Soft Skills* Excellent communication and stakeholder management skills
* Ability to influence senior leadership and technical teams
* Strong problem‑solving and analytical mindset


Certifications (Preferred / Mandatory)* ServiceNow Certified Implementation Specialist – ITOM (Highly Preferred)
* ServiceNow Certified Technical Architect (CTA) – Preferred
* ITIL v3 or ITIL 4 certification
* Cloud certifications (AWS / Azure / GCP) – Preferred


Nice to Have* Experience with ServiceNow Cloud Observability
* Exposure to DevOps and SRE practices
* Experience in large transformation or CMDB remediation programs
* Pre‑sales and proposal solutioning experience


What We Offer* Opportunity to architect enterprise‑scale TSOM transformations
* Work with cutting‑edge observability and AIOps technologies
* Leadership role in high‑impact digital transformation programs


Responsibilities:

Job Title
ServiceNow Architect
Experience* Overall Experience: 15\+ years in IT Service Management / IT Operations / Enterprise Monitoring
* Relevant Experience: 8\+ years in ServiceNow platform with deep focus on TSOM


Job Summary
We are seeking an experienced ServiceNow Architect to lead the design, architecture, and implementation of ServiceNow Technology Service Operations Management solutions. The ideal candidate will be responsible for defining scalable IT Operations architectures, driving observability and AIOps initiatives, and enabling proactive operations through ServiceNow TSOM modules.
This role requires strong technical leadership, hands\-on architectural expertise, and the ability to work with enterprise stakeholders to transform IT Operations using ServiceNow best practices.
Key Responsibilities
Architecture \& Solution Design* Define end‑to‑end ServiceNow architecture aligned to enterprise IT Operations strategy
* Design scalable and resilient solutions leveraging:
* + ITOM Discovery
	+ Service Mapping
	+ Event Management
	+ Operational Intelligence
	+ Cloud Observability
	+ AIOps capabilities
* Drive architectural decisions for hybrid, multi‑cloud, and on‑prem environments


Implementation \& Delivery* Lead and oversee implementation of TSOM solutions across large enterprise landscapes
* Define integration patterns with:
* + Monitoring tools (Splunk, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch, etc.)
	+ CMDB data sources
	+ Third‑party observability platforms
* Ensure CMDB health, governance, and data accuracy using Discovery and Service Mapping


Technical Leadership* Act as Technical Authority for TSOM solutions and best practices
* Review and approve technical designs, configurations, and customizations
* Mentor developers, administrators, and consultants on TSOM architecture and standards
* Conduct technical workshops and design sessions with stakeholders


AIOps \& Observability* Design and implement AIOps\-driven event correlation and noise reduction
* Enable proactive operations through anomaly detection and predictive insights
* Optimize operational workflows using event rules, alerts, and automations


Governance \& Optimization* Define TSOM governance, standards, and architectural guardrails
* Drive performance optimization, stability, and scalability of ServiceNow platform
* Ensure alignment with ServiceNow best practices and upgrade strategies


Stakeholder \& Client Engagement* Partner with IT leadership, operations teams, and business stakeholders
* Translate business requirements into technical solutions
* Support pre‑sales activities including solution design, estimations, and proposals


Required Skills \& Qualifications
ServiceNow Expertise* 8\+ years of hands‑on experience with ServiceNow ITOM / TSOM
* Strong expertise in:
* + ITOM Discovery
	+ Service Mapping
	+ Event Management
	+ Operational Intelligence
	+ CMDB architecture \& data modeling
* Experience with ServiceNow scripting (JavaScript, Glide APIs)


IT Operations \& Monitoring* Strong understanding of:
* + ITSM, ITOM, and IT Operations processes
	+ Enterprise monitoring and observability architectures
	+ Hybrid infrastructure, cloud, containers, and microservices
* Experience integrating ServiceNow with leading monitoring tools


Architecture \& Design* Proven experience as Architect / Lead Consultant on large‑scale ServiceNow programs
* Deep understanding of:
* + Distributed systems
	+ Network, server, storage, and cloud technologies
* Strong do

ServiceNow SOMT Architect

**Synopsis**  

Preparation of local and foreign invoices for payment as well as preparation of vendor reconciliations for management, internal and external clients

 **Qualification and Experience*** Diploma in Accounting or equivalent
* An appropriate post graduate diploma or degree in accounting will be an add advantage
* A minimum of 2 years’ experience in Accounts Payable
* Experience with Accounts Payable Vendor reconciliations
* Experience in Accounts Payable module within SAP accounting system
* Proficiency in Microsoft Excel and Word

 **Roles and Responsibilities (cont.)*** Ensure that invoices are tax coded by the tax specialist before parking.
* Preparation of payment via payment proposal on SAP
* Processing of debit orders loaded against the bank accounts
* Processing documentation in relation to foreign payments that have been carried out.
* Preparation of reconciliation for internal and external client accounts
* Address internal \& external client queries

 **Job Requirements**  

TECHNICAL COMPETENCIES  

* SAP Accounts Payable processing
* Invoice verification
* Local, foreign and debit order payments
* Accounts payable reconciliations
* Numerical and document analysis


BEHAVIOURAL COMPETENCIES  

* Attention to detail
* Accuracy and accountability
* Time management
* Client service orientation
* Written and verbal communication
* Stakeholder relationship management
* Problem solving and follow\-up
* Integrity and confidentiality
  

Job Reference: IDC00799

Accounts Payable Administrator

CHIEF OPERATING OFFICER (COO)

**Operational Right Hand to the CEO \| AI\-Fluent \| Data\-Driven \| Systems\-Focused**

**Location:** Sandton, Johannesburg  
**Employment Type:** Full\-Time  
**Reporting To:** Chief Executive Officer (CEO)  
**Industry:** Film, Television, Video Production, Live Events, Post\-Production \& AI  
**Salary:** R55,000 – R65,000 CTC per month

JOB SUMMARY

A Johannesburg\-based film, television, content and events production company is seeking an exceptionally capable and commercially minded **Chief Operating Officer (COO)** to serve as the operational right hand to the CEO.

This is a **hands\-on operational leadership position**, not a traditional administrative Operations Manager role.

The successful candidate will take ownership of the day\-to\-day running of the business, connect people, projects, systems and departments, drive accountability, resolve operational bottlenecks and build the processes and systems required to support sustainable growth.

The ideal candidate must be **exceptionally sharp, confident, analytical, systems\-focused and highly accountable**. They must be comfortable making independent decisions, managing people firmly, addressing underperformance and taking ownership of problems rather than simply escalating them to the CEO.

Strong capability in **Advanced Excel, data analysis, management reporting, systems improvement, AI and automation** is essential.

Experience within film, television, advertising, creative agencies, events, media or another fast\-paced project\-based environment will be highly advantageous. Exceptional candidates from other industries will also be considered where they demonstrate strong transferable operational leadership experience.

KEY RESPONSIBILITIES1\. Company Operations \& Accountability

* Take ownership of the smooth day\-to\-day running of the business.
* Translate CEO and business priorities into clear operational actions.
* Keep business priorities, deadlines and deliverables visible and on track.
* Identify operational risks and bottlenecks before they escalate.
* Make appropriate operational decisions independently.
* Drive execution and accountability across departments.
* Ensure agreed actions are followed through and completed.
* Build a culture of ownership, urgency, discipline and responsibility.
* Reduce unnecessary operational escalations to the CEO.

2\. Production Traffic \& Resource Management

* Oversee multiple productions, projects and deadlines simultaneously.
* Monitor project schedules, capacity and resource requirements.
* Improve visibility of workload and resource utilisation.
* Identify scheduling conflicts and capacity constraints before they affect delivery.
* Coordinate resources effectively across departments and projects.
* Ensure strong handovers between Sales, Pre\-Production, Production, Post\-Production, Delivery and Finance.
* Improve on\-time project delivery and reduce preventable delays and rework.

3\. People Management, Performance \& HR

* Provide firm, constructive and accountable leadership.
* Define clear roles, responsibilities, KPIs and performance standards.
* Monitor employee performance and ensure accountability.
* Conduct and support formal performance management processes.
* Address underperformance promptly and professionally.
* Handle difficult conversations and disciplinary matters when required.
* Support organisational planning and workforce development.
* Identify skills, capacity and structural gaps within the business.
* Build and maintain a high\-performance culture.

4\. Recruitment \& Onboarding

* Identify recruitment requirements in conjunction with the CEO.
* Support recruitment planning and candidate assessment.
* Participate in interviews and selection processes for key appointments.
* Evaluate candidates from both a competency and cultural\-fit perspective.
* Develop structured and effective onboarding programmes.
* Ensure new employees understand their responsibilities, KPIs, systems and processes.
* Continuously evaluate staffing requirements and team structure.

5\. Systems, SOPs, AI \& Automation

* Review and improve operational workflows across **Monday.com** and related business systems.
* Develop practical SOPs that are implemented, adopted and maintained.
* Identify repetitive or inefficient processes that can be simplified or automated.
* Implement AI\-enabled and no\-code automation solutions.
* Use AI and automation to improve areas including:
* Management reporting
* Workflow routing
* Quality assurance
* Recruitment
* Administration
* Data processing
* Operational monitoring
* Maintain strong system discipline, including:
* Clean and accurate data
* Consistent naming conventions
* Clear ownership
* Documentation
* Version control
* Testing and quality assurance
* Evaluate new technology and implement solutions that deliver measurable operational value.

6\. Data, Analytics, Excel \& Commercial Intelligence

* Drive a data\-led management culture across the organisation.
* Consolidate information from multiple departments and systems.
* Build and maintain advanced management dashboards.
* Develop sophisticated Excel and spreadsheet models.
* Analyse large datasets and identify trends, anomalies, risks and opportunities.
* Interrogate data rather than merely reporting it.
* Convert complex information into clear management insights and recommendations.
* Provide financial and commercial analysis relating to:
* Budgets versus actuals
* Labour utilisation
* Resource allocation
* Cost trends
* Operational efficiency
* Project performance
* Profitability
* Present findings clearly and concisely to the CEO and management team.

7\. Sales Oversight \& Accountability

* Monitor sales activity, pipelines and follow\-up processes.
* Improve pipeline discipline and sales accountability.
* Ensure opportunities are progressed effectively.
* Identify stalled opportunities and gaps in follow\-up.
* Strengthen coordination between Sales and Production.
* Ensure operational capacity is considered during sales planning.
* Provide concise and meaningful sales reports to the CEO.

8\. Cross\-Department Coordination

* Act as the operational link between:
* Sales
* Pre\-Production
* Production
* Post\-Production
* Delivery
* Finance
* Improve communication and workflow handovers.
* Reduce duplication, rework and information gaps.
* Clarify ownership where responsibilities overlap.
* Ensure project learnings and operational lessons are documented and implemented.
* Drive effective collaboration across departments.

9\. Management Reporting \& Continuous Improvement

* Produce accurate weekly and monthly management reports.
* Analyse operational trends, root causes, risks and performance gaps.
* Identify opportunities to improve:
* Profitability
* Resource utilisation
* Delivery performance
* Turnaround times
* Cost efficiency
* Staff productivity
* Workflow efficiency
* Develop practical improvement plans and ensure implementation.
* Help design the operating structure required to support future growth.

AI FLUENCY – CORE REQUIREMENT

AI is central to the company's future operating model.

The successful candidate must demonstrate genuine practical experience and confidence with:

* AI tools and platforms
* Generative AI
* AI agents
* No\-code automation
* Workflow automation
* Workflow integration
* AI\-assisted business systems
* Data\-driven process improvement

The COO must naturally approach processes by asking:

**"Can this be automated, simplified, measured or made smarter?"**

The requirement is not simply an interest in AI. The successful candidate must be capable of applying AI and automation to create **measurable operational improvements, efficiencies and business leverage**.

MINIMUM REQUIREMENTS

Candidates should meet the following requirements:

* Minimum **7 years' management experience**.
* Minimum **3 years' senior management and/or operational leadership experience**.
* Proven exp

CHIEF OPERATING OFFICER (COO)

Reference: CPT008366-DW-1 Front Desk & Executive Personal Assistant - Reporting to Managing Director - Sandton (market related salary) Polished, discreet and highly organised individual to hold two functions of equal weight: the front of house Minimum requirements: (NON-NEGOTIABLE) Matric (NQF Level 4) Valid driver's licence Diploma or certificate in Office Administration, Business Administration or Executive Secretarial Studies A minimum of ten years' experience as an Executive Personal Assist…

Front Desk administrator & Executive PA

Our Trade Mark Enforcement Department has an exciting opportunity for a highly organised, detail driven and proactive Paralegal \| Trade Mark Administrator to join our established and growing practice. You will work alongside experienced IP professionals and gain practical exposure to Trade Mark enforcement matters. If you thrive in a deadline driven professional environment and enjoy getting the detail right, this could be the opportunity for you. **Key responsibilities of the Paralegal \| Trade Mark Administrator will include, but are not limited to:*** Managing Trade Mark files, documentation, evidence and deadlines.
* Maintaining accurate matter and diary information on relevant systems.
* Supporting Trade Mark enforcement matters, including bundles, evidence and court related administration.
* Assisting with Trade Mark Registry searches, journal watching, status checks and CIPC processes.
* Coordinating communication and documentation with clients, foreign agents, counsel and other stakeholders.
* Supporting billing, time recording and disbursement administration.
* Providing reliable day to day support to the Trade Mark Enforcement team.

 **Minimum requirements:*** Completed diploma \| equivalent in law.
* At least 2 years' relevant experience in an IP law firm, legal environment or similar professional services environment.
* Practical knowledge of Trade Marks is essential.
* Excellent attention to detail and strong organisational skills.
* The ability to manage multiple priorities and deadlines.
* Strong written and verbal communication skills.
* A professional, client focused approach.
* The ability to work independently and as part of a team.
* Strong Microsoft Office skills.
* Experience with Patricia and Elite will be advantageous

Paralegal / Trade Mark Administrator

### **Empowering Africa’s tomorrow, together…one story at a time.**


With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

**Job Summary**


Design, develop, test, and maintain Salesforce solutions that support business processes, improve user experience, and enable scalable digital initiatives across the organization.**Job Description**

 **Key Responsibilities**

* Develop and customize Salesforce applications using Apex, Lightning Web Components (LWC), Visualforce, and Salesforce APIs.
* Configure Salesforce objects, fields, page layouts, workflows, validation rules, and security settings.
* Design and implement integrations between Salesforce and external systems using REST/SOAP APIs and middleware platforms.
* Build automation using Flow, Process Builder (where applicable), and Apex triggers.
* Perform code reviews and ensure adherence to Salesforce development best practices.
* Develop and execute unit tests to maintain required code coverage.
* Troubleshoot production issues and provide ongoing application support.
* Collaborate with business analysts, architects, administrators, and stakeholders to translate requirements into technical solutions.
* Participate in release management, deployment activities, and DevOps processes.

**Required Qualifications**

* Bachelor's degree in Computer Science, Information Technology, or related field.
* 3\+ years Salesforce development experience (adjust based on seniority).
* Strong knowledge of:
	+ Apex
	+ Lightning Web Components (LWC)
	+ Visualforce
	+ SOQL/SOSL
	+ Salesforce Flows
	+ Salesforce Security Model
* Experience with Salesforce integrations and APIs.
* Experience using Git and CI/CD pipelines.

**Preferred Certifications**

* Salesforce Platform Developer I
* Salesforce Platform Developer II
* Salesforce Administrator
* Salesforce App Builder
* Salesforce Integration Architect (preferred for senior roles)

**Technical Skills**

* Apex Classes and Triggers
* Lightning Web Components (LWC)
* Salesforce DX
* REST/SOAP APIs
* JavaScript, HTML, CSS
* Git/GitHub/Azure DevOps
* Agile/Scrum methodologies
* Data migration tools (Data Loader, ETL tools)

**Soft Skills**

* Strong analytical and problem\-solving abilities
* Effective communication and stakeholder management
* Ability to work independently and within cross\-functional teams
* Attention to detail and commitment to quality

**Deliverables / KPIs**

* High\-quality, maintainable code
* Successful project and feature delivery
* System performance and reliability
* Compliance with security and governance standards
* User satisfaction and adoption

**Education**


Bachelor's Degree: Information Technology*Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.*

*Absa Bank Limited reserves the right not to make an appointment to the post as advertised*

Product Engineer - Salesforce

**What will you do?**

Santam Specialist Solutions has a career opportunity for a Manager \- Commercial Underwriting Administrationinthe **Construction and Engineering** business areawhich will be based in **Wanderers Office Park.**  



The primary purpose of this position is Policy Underwriting Administration with reference to new business, endorsements (providing terms on existing policies), finance queries, and dealing with Brokers and other departments, and ensuring the Policy administration team achieves targets and SOP.**KEY RESPONSIBILITIES?**

Policy Administration and managing a team of Underwriting Administrators as it relates to:  

* Conversions of quotes into Policies
* Endorsements
* Provide terms on existing policies
* Understand Insurance Principles and Business Retention on existing policies
* Dealing with other areas within the company / liaising with brokers.
* Manage / monitor incoming / outgoing mail
* Must be able to adhere to deadlines and operating standard and requirements
* Manage team performance
  


**QUALIFICATIONS AND EXPERIENCE**  

* Must have a minimum of 15 years of insurance experience within an underwriting capacity
* Preferably 10 years of short\-term engineering insurance experience
* Previous experience in managing an underwriting team
* Quoting and Approval experience will be beneficial
* First Level Regulatory Examination
* Relevant Degree / Diploma
* FAIS Compliant
* Computer Literacy: Microsoft Office \- proficiency in Word, Excel, PowerPoint, and Microsoft Outlook
  


**COMPETENCIES**  

* Strong leadership and team management skills.
* Excellent knowledge of underwriting processes and insurance regulations.
* High attention to detail and organizational skills.
* Strong communication and interpersonal abilities.
* Analytical thinking and problem\-solving capabilities.
* Proficiency in relevant insurance systems and tools.
  

**ADDITIONAL COMPETENCIES AND SKILLS**  

* Proactive and results\-driven.
* Collaborative and supportive leadership style.
* Committed to continuous improvement and professional development.
* High integrity and ethical standards.
**Build a successful career with us**

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.**WHO ARE WE?**

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on providing clients freedom from worry. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Manager: Commercial Underwriting Administration - JG7

**Overall Purpose of the Job:**

The IT Support person provides technical assistance and support related to computer systems, hardware, and software. They respond to queries, run diagnostic programs, isolate problems, and as the primary support person for the location of work. This role is crucial for ensuring the efficient operation of the site’s IT infrastructure at the location of work.


Where applicable the person will be responsible for the junior support staff at the campus.

**Main Outputs and Responsibilities for this Position:**

**Infrastructure Support:**

* Conduct daily checks on the IT infrastructure (LAN, WLAN, WAN, etc.) to monitor uptime requirements and ensure systems are running optimally.
* Install and coordinate the deployment of hardware, systems, and infrastructure within the campus.
* Accountable for the support for the IT infrastructure (LAN, WLAN, WAN, etc.) at the campus. Perform diagnostics and troubleshooting, where applicable, and escalate to necessary internal or external parties when needed.
* Fulfil appropriate access requirements based on P7 policies. \[BL2\.1]
* Interact and liaise with vendors or service providers for support and troubleshooting as necessary.

**Security:**

* Adhere to policies and procedures to ensure compliance with the company's standards.
* Monitor and manage device compliance and exposure to maintain security and efficiency.
* Respond promptly to IT incidents, providing effective solutions, or escalating where necessary and complete the necessary documentation pertaining to the incident.
* Manage and execute patch management for both servers and workstations, including vulnerability patching for devices and applications.
* Ensure timely and effective patching of vulnerabilities across all devices and applications.
* Ensure the accuracy of campus device statistics by verifying that the number of physical devices matches the records in Active Directory (AD), Azure Active Directory (AAD), System Centre Configuration Manager (SCCM), Microsoft Endpoint Manager (MEM), and Microsoft Defender for Endpoint (MDE).
* Ensure compliance with software and devices meet standard.

**Connectivity and Communications Support:**

* Monitor network connectivity and communication systems to ensure reliable and secure communications.
* Troubleshoot and resolve network issues.
* Ensure secure and efficient network operations.

**Office 365 and IT Systems Support:**

* Monitor OneDrive health on endpoints.
* Verify licensing requirements for campus staff.
* Conduct periodic Teams and SharePoint data cleanups and deletions.
* Assist with account audits (Joiners, Movers, Leavers \- JML).
* Provide first\-line support for Office 365 web and desktop applications.
* Capture as much information as possible into the service desk ticket, including relevant details such as screenshots, troubleshooting steps taken, and the outcomes of those steps.
* Follow escalation procedures: escalate unresolved problems to the Schools ICT Team leads or log a service request (SR) with AIT to involve the Systems Administrators or Engineers as needed.
* Direct users to log tickets through the Service Desk.

**Business System Support:**

* Provide support for business systems.
* Troubleshoot and resolve business application issues and escalate to the Schools ICT Team Lead. Assist in troubleshooting to ensure correct information is passed to the appropriate Business Application Vertical.

**Customer Management:**

* Provide support through the service desk, ensuring efficient resolution of user issues and queries.
* Respond to service desk tickets promptly and within SLA.
* Track and prioritize support requests.
* Ensure timely resolution and user satisfaction.

**Education:**

* ICT Diploma
* ITIL v3 Foundation

**Experience:**


3 Years experience in Desktop/ICT support.

ICT Support – Schools

The Focus Group
Sandton, South Africa
24 August 2026
Senior
Full Time
Cost To Company
On\-site
8 years
Skills
C
Docker
Git
Jenkins
Kubernetes
Python
R
Industries
Banking
Financial Services
Job Description
**Job Purpose**


The Senior DevOps \& Site Reliability Engineer is responsible for designing, implementing, and maintaining highly available, scalable, secure, and automated technology platforms that support mission\-critical business applications. The role combines software engineering, platform engineering, cloud infrastructure, automation, observability, and operational excellence to improve system reliability, deployment velocity, platform resilience, and customer experience.


The incumbent will drive DevOps and SRE best practices across delivery teams, ensuring that systems are built, deployed, monitored, and operated efficiently while maintaining stringent availability, security, and performance standards.


**Key Responsibilities**


**Platform Engineering \& Automation**


* Design, build, and maintain cloud\-native infrastructure and platform services.
* Develop Infrastructure as Code (IaC) solutions using modern automation frameworks.
* Build reusable deployment templates, pipelines, and automation tooling.
* Standardize platform engineering practices across teams.
* Automate provisioning, configuration management, and operational processes.

**DevOps \& CI/CD**


* Design and maintain CI/CD pipelines supporting both application and infrastructure deployments.
* Implement automated testing, security scanning, code quality controls, and release automation.
* Drive continuous improvement of release management processes.
* Enable fully automated deployment and rollback capabilities.
* Improve deployment frequency while reducing deployment risk.

**Site Reliability Engineering (SRE)**


* Establish reliability engineering practices and operational standards.
* Define and manage Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs).
* Improve system availability, performance, resilience, and scalability.
* Lead incident response, problem management, and root cause analysis activities.
* Drive proactive reliability improvements and technical debt reduction.

**Cloud Operations**


* Design and manage cloud infrastructure environments.
* Optimize performance, availability, security, and cost management.
* Implement high\-availability and disaster recovery solutions.
* Support hybrid\-cloud and multi\-cloud environments where applicable.

**Monitoring \& Observability**


* Implement enterprise monitoring and observability platforms.
* Establish logging, metrics, tracing, and alerting standards.
* Build operational dashboards and platform insights.
* Reduce mean time to detect (MTTD) and mean time to recover (MTTR).
* Drive predictive monitoring and proactive issue detection.

**Security \& Compliance**


* Implement DevSecOps practices throughout the software delivery lifecycle.
* Integrate security controls into CI/CD pipelines.
* Support vulnerability management and remediation activities.
* Ensure compliance with organizational security and regulatory requirements.
* Collaborate with security teams to improve platform security posture.

**Leadership \& Mentoring**


* Provide technical leadership across engineering teams.
* Mentor DevOps, platform, cloud, and reliability engineers.
* Promote engineering excellence and operational best practices.
* Contribute to architectural decisions and technology roadmaps.
* Lead cross\-functional initiatives to improve engineering productivity.

**Minimum Qualifications**


**Preferred:**


* Bachelor's Degree in:


	+ Computer Science
	+ Information Technology
	+ Software Engineering
	+ Information Systems
	+ Equivalent technical qualification

**Minimum Experience**


* 8\+ years of software engineering, infrastructure, cloud, DevOps, or platform engineering experience.
* 5\+ years of hands\-on DevOps engineering experience.
* 3\+ years in Site Reliability Engineering (SRE) or production operations environments.
* Proven experience managing mission\-critical production systems.
* Experience operating large\-scale enterprise platforms.

**Technical Skills**


**Cloud Platforms**


Strong experience with:


* Microsoft Azure
* Azure Kubernetes Service (AKS)
* Azure App Services
* Azure Networking
* Azure Monitor
* Azure Storage
* Azure Identity Services

Exposure to AWS and Google Cloud is advantageous.


**DevOps Tooling**


* Azure DevOps
* GitHub Enterprise
* Git
* Jenkins
* SonarQube
* Artifactory
* Nexus

**Infrastructure as Code**


* Terraform
* Bicep
* ARM Templates
* Ansible

**Containerisation \& Orchestration**


* Docker
* Kubernetes
* Helm
* OpenShift (advantageous)

**Observability**


* Dynatrace
* Grafana
* Prometheus
* Elastic Stack
* Splunk
* Azure Monitor
* OpenTelemetry

**Programming \& Scripting**


* Python
* PowerShell
* Bash
* C\#
* Java
* Go (advantageous)

**Technical Competencies**


* Cloud Architecture
* Reliability Engineering
* Platform Engineering
* Infrastructure Automation
* Continuous Delivery
* DevSecOps
* Systems Integration
* Capacity Planning
* Performance Optimization
* Incident Management

**Behavioural Competencies**


* Strategic Thinking
* Problem Solving
* Collaboration
* Decision Making
* Stakeholder Management
* Innovation
* Continuous Improvement
* Coaching and Mentoring
* Customer Centricity
* Accountability

**Key Performance Indicators (KPIs)**


The role will be measured against:


* Platform availability targets
* SLO/SLA compliance
* Deployment success rate
* Change failure rate
* Mean Time to Detect (MTTD)
* Mean Time to Recover (MTTR)
* Automation coverage
* Security and compliance adherence
* Cost optimization targets
* Engineering productivity improvements

**Preferred Certifications**


* Microsoft Certified: Azure DevOps Engineer Expert
* Microsoft Certified: Azure Solutions Architect Expert
* Certified Kubernetes Administrator (CKA)
* Certified Kubernetes Application Developer (CKAD)
* HashiCorp Terraform Associate
* AWS Certified DevOps Engineer
* ITIL Foundation
* SRE Foundation Certification

**Ideal Candidate Profile**


An experienced engineering professional who can bridge software development, cloud infrastructure, platform engineering, and operations. The successful candidate will possess deep technical expertise, a strong automation mindset, and a passion for building reliable, secure, scalable platforms while enabling engineering teams to deliver business value rapidly and safely

Biz Dev Ops Engineer (Contract)

Love helping people and keeping things on track? We're looking for a customer-focused professional who can manage queries, coordinate orders and ensure every customer receives fast, friendly and effective support. Handle customer enquiries via phone and email, providing professional and timely support. Coordinate and track customer orders from processing through to delivery. Resolve customer issues relating to orders, deliveries, returns and warranties. Liaise with internal teams and external p…

Customer Experience Administrator Market Related

**Payroll Accountant \& HR Administrator**  
**Sandton**  
**Working hours \- 7:30 to 16:00 \- Monday to Friday.**  
**Office based position \- no travelling required and no working from home.**

**Job Scope**  
The Payroll Accountant \& HR Administrator is responsible for the accurate and timely review of monthly payroll, payroll accounting, oversight of statutory submissions and general HR administration. The position ensures compliance with applicable tax, payroll and employment legislation while maintaining accurate employee and financial records.  
Tasks detailed below provide a broad overview of the position. Due to the nature of the companies work and the position, there may be additional activities prescribed by Management from time to time.

**Key Responsibilities**

**Payroll \& Accounting**

* Review monthly payroll accurately and within required deadlines (excludes director payroll), investigate payroll variances and evaluate reasons for variances – 1st check before final sign\-off by Group HR Manager.
* 1st review of monthly EMP201 returns
* Assist with EMP501 reconciliations and submissions if required
* Reconcile payroll to the general ledger and investigate discrepancies
* Prepare payroll journals and related accounting entries
* Review and approve payroll journals and cost allocations from payroll staff
* Review \& approve employee payments and third\-party payments accurately
* Prepare payroll reports and schedules for management and financial reporting
* Assist with month\-end and year\-end accounting procedures
* Assist with financial and payroll audits by providing supporting documentation
* Respond to salary\-related queries from site management
* Maintain strict confidentiality of employee, payroll and financial information

**HR Administration**

* Maintain accurate and confidential employee personnel files
* Prepare employment packages, salary adjustment packages, confirmation letters and other HR documentation
* Assist with employee onboarding and offboarding processes
* Assist with recruitment administration
* Maintain accurate HR information on BLU Employee Masterfile and HR systems
* Assist with employee benefits and medical aid/provident fund administration where applicable
* Assist with HR reports (including employee STATS reports \& various Board reports), monthly, quarterly and annual submissions
* Prepare information and reports for Scorecard audits and annual EE submissions
* Assist with employee\-related administration
* Ensure HR records and processes comply with company policies and applicable South African legislation

**Payroll Legislative Compliance**

* Ensure payroll calculations comply with applicable requirements in RSA and Africa
* Assist with EMP201 and EMP501 submissions and reconciliations.
* Apply relevant provisions of the Basic Conditions of Employment Act (BCEA) and other applicable employment legislation.
* Maintain records required for payroll, HR and statutory purposes where required
* Assist with compliance audits and inspections where required
* Ensure employee information is processed in accordance with applicable privacy and confidentiality requirements.

**Minimum Requirements**

* Diploma, degree or equivalent qualification in Accounting, Finance, Payroll, Human Resources or a related field.
* 5–10 years' experience in payroll and HR administration
* At least 5 years finance and accounting experience
* Practical experience with payroll processing
* Knowledge of PAYE, UIF, SDL and SARS payroll requirements
* Experience with EMP201 and EMP501 processes
* Good understanding of South African employment legislation
* Good understanding of African employment legislation preferable (not a requirement)
* Strong Excel skills
* Experience with accounting and/or payroll software
* Strong numerical and reconciliation abilities
* Excellent attention to detail and accuracy
* Ability to work under pressure and meet strict payroll deadlines
* High level of confidentiality and professional integrity

**Key Skills \& Competencies**

* Payroll processing
* PAYE, UIF and SDL
* SARS compliance
* EMP201 and EMP501
* Payroll reconciliations
* Accounting and journal processing
* HR administration
* Employee records management
* Leave and attendance administration
* Microsoft Excel
* Attention to detail
* Problem\-solving
* Time management
* Communication and interpersonal skills
* Confidentiality and integrity

**Key Performance Areas**

* Success in the role will be measured by:
* Accurate and timely monthly payroll processing
* Accurate SARS and statutory submissions
* Successful payroll and general ledger reconciliations
* Accurate maintenance of employee and HR records
* Compliance with company policies and applicable legislation
* Prompt resolution of employee payroll and HR queries
* Effective support to both the Finance and HR departments

**Urgent Note when apply please share the following documents**

* Please attach x 2 reference check
* Please attach most recent payslip

Work Location: In person

Payroll Accountant & HR Administrator Sandton

Our client, a leading player in the financial sector, is seeking a dedicated Market Analyst Administrator to support their analytical team with vital administrative functions that underpin strategic decision-making. Duties: Update and maintain reports based on CRM data entries Audit CRM data and reports for accuracy, completeness, and consistency Keep organised and current records of relevant data Monitor and follow up on Analyst KPI performance indicators Track outstanding KPI requirements and…

Market Analyst Administrator

**DFA** (A Maziv Company)



Join the Maziv family as our **Third\-Party Administrator** and help shape the future of connectivity across South Africa. At Maziv, we believe in the power of human connection. We connect to positively impact lives, drive progress and shape a better future for all through cutting\-edge technology.



Our success is built on a **dynamic, forward\-thinking culture** where we prioritise our **people** and our **customers.**

  

**About Maziv**



The MAZIV Group is a leading force in South Africa’s digital infrastructure evolution, established through the strategic consolidation of multiple high\-impact broadband entities—including Dark Fibre Africa (DFA), Vumatel, Herotel, Rise Telecoms, SADV, VumaCam, and BritelinkMCT. Together, these businesses operate under a unified, wholesale open\-access platform that is transforming the accessibility, affordability, and scalability of broadband across urban, township, and rural South Africa.

  


**Join the family – be a Maverick!**



The **Third\-Party Administrator** Provides administrative and operational support for DFA's third\-party partner portfolio. The role ensures partner information, agreements, pricing records, reporting, onboarding activities and governance documentation are maintained accurately and efficiently to support successful delivery of third\-party services.



As a **DFA – Third\-Party Administrator** you will be empowered to deliver the following:


**Partner Administration**


* Maintain the third\-party partner database and records.
* Administer partner onboarding and offboarding.
* Keep partner documentation complete and current.
* Maintain contract, NDA and commercial agreement registers and track renewal dates and milestones


**Order \& Operational Support**


* Assist with third\-party order administration and service\-delivery documentation.
* Track order progress and communicate updates to stakeholders.
* Log, monitor and follow up partner\-related escalations until resolution.


**Reporting**


* Produce weekly and monthly reports.
* Maintain partner performance dashboards.
* Track SLA performance and escalation metrics.
* Compile management reports for internal stakeholders.


**Governance**


* Ensure compliance with internal governance processes.
* Maintain document repositories and version control.
* Support audits by providing required documentation.
* Ensure records comply with company policies.


 **Stakeholder Coordination**


* Liaise with Sales, Service Delivery, Planning, Finance and Legal.
* Schedule partner meetings and prepare agendas and minutes.
* Follow up action items and maintain action trackers.

  

**What makes YOU our ideal candidate:**

  


* Grade 12 (Matric).
* Diploma or qualification in Business Administration, Telecommunications or a related field is advantageous
* 2\-4 years of experience in administration or coordination.
* Telecommunications, fibre or technology industry experience is advantageous.

  


**We can be a match if you are:**

  

* **Bold to create** \- We push boundaries and fail forward – because our customers need us to change the world – to make their lives better.
* **Do the right thing** \- Doing what’s right for our customers, our colleagues and our business drives everything we do.
* **Build trusted relationships \-** This means that every one of us has to work hard to trust and be trustworthy.

  



Growth \& Development FocusYou will have access to:  

Stimulating and dynamic **c****utting\-edge environment**  

**Training and resources** not only specific to the telecommunications sector, but importantly personal growth  

Opportunities to **network and collaborate**  

Opportunities to **innovate**  

Opportunities to clear **career growth** paths
  

**A people\-centric culture:** Be part of a diverse, customer\-excellence focused team that prioritizes **trusted relationships**
  

**Competitive benefits:** A comprehensive package designed to support your personal and professional well\-being.

  


**As part of the Maziv family, DFA** is actively shaping the future of connectivity across South Africa, and we're known as the home of the **Mavericks**.

Third-Party Administrator - DFA

**POSITION PURPOSE**


Responsible for lease administration as assigned. Keeps tenant records, deposit and lease fees accounts accurate and current. Completes related reports, summaries, and records, and performs related clerical duties.

**ESSENTIAL FUNCTIONS AND BASIC DUTIES**

* Assumes responsibility for the accurate and timely completion of assigned leasing administration functions, including:
	+ Terminates tenant accounts on instruction and notifies departments
	+ Captures journal entries:
		- Lease Fees \& Deposits \& appropriation of deposits
	+ Advises meter readers of changes
	+ Arrange invoices for tenants paying deposits/rental in advance
	+ Upload all relevant documents to BOL \& send original lease for archiving
	+ Electricity \& Water Adjustments – Notifies Utility Company, advises meter readers of tenant movements, Electricity \& Water adjustments
	+ Send tenant copies of signed lease \& offer
	+ Credit rating procedure
	+ Assumes responsibility for the accurate and timely completion of assigned lease administration functions, including:
		- Drafts and prepares leases
		- Keep register of all lease movements
		- Captures and Processes lease agreements via owner’s approval form
		- Cedes leases
		- Prepares, cancels and amends Lease agreements, Addenda and Suretyships
		- Handles \& checks deposits, bank guarantees \& maintaining replacement bank guarantees \& additional deposits, updating all reports accordingly
		- Reconciliation of deposit account
			* Adhering to assigned deadlines \& timelines as required
		- Ensuring all processes in terms of lease tracking are adhered to
		- Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel and with management
			* Maintains regular contact with other departments to obtain information and/or to correct transactions (Liaise with Property Administrator on tenant movement)
			* Assists Portfolio Management personnel as needed
			* Keeps management informed of area activities and of any significant problems
			* Attends and participates in management meetings \& take minutes of such meetings
		- Assumes responsibility for related duties as required or assigned
			* Completes special projects as assigned
			* Any other duties related to loading and processing of lease renewals \& administration thereof
			* Update \& maintain lease audits
			* Update \& maintain building lease profiles
			* Upload monthly leasing reports for management packs
			* Prepare monthly executive summary for reporting to leasing manager

**PERFORMANCE MEASUREMENTS**

* Lease documents, records, and reports are accurate, current, and timeously submitted
* Good working relations exist with company personnel
* Good communication and coordination exist with Leasing Manager \- Provide Assistance as and when required
* Management is appropriately informed of area activities
* Lease administration is completed in accordance with established standards, policies, and procedures

**QUALIFICATIONS**

* Education/Certification: Matric
* Good understanding of “Legal Leases”
* Basic understanding of accounting practices

**SKILLS/ABILITIES**

* Well organized and detail oriented
* Good math skills
* Excellent grammar and spelling skills in business
* Good attention to detail and accuracy
* Cooperative and willing to assist others
* Excellent communication skills
* Administration skills
* Dependable
* Self\-starter
* Excellent computer skills
* Flexible
* Good interpersonal skills
* Able to use PC, calculator, and other basic business mechanisms

Lease Administrator

You will ensure that the company's customer service operations run smoothly and efficiently by actioning invoices , quotes and Interbranch / hospital transfers. As the Customer Service Administrator, you will maintain professional relations with internal and external customers thus contributing to the delivery on our Operational Excellence and Profitable Growth strategies. Orders Receive and accurately record all customer orders, generating the appropriate invoices or quotes in accordance with …

Customer Service Administrator

Role Purpose
   

  

 Effective execution of retirement fund administration in line with business, legislative and industry requirements; thereby improving the overall client experience.
   

  

**Requirements**
* Grade 12\.
* 6\-8 Years' Employee Benefits experience.
* Knowledge and understanding of Life Insurance products and services and Industry Legislation.
* Knowledge of Pension Funds Act and Treat your Customers Fairly.
* 1\-2 Years' leadership experience will be advantageous.


 Duties and Responsibilities
   

  

* Resolve escalated claim queries and ensure queries are processed in a timeous manner.
* Monitor and manage the adherence to the service level agreements.
* Be responsible for, coaching and guiding the team in processes and procedures.
* Competence and high level of understanding of retirement fund daily processing, including contributions processing and managing defaults in line with S13A of the PFA.
* Guiding Administrators in Death claims processing in line with S37 of the PFA where required.
* Ability to understand and resolve member and employer queries expeditiously.
* Ability to perform reconciliations on member transactions to resolve complex queries.
* Ability to coach and guide Administrators in day\-to\-day functions.
* Assist the Administration Manager in their day\-to\-day oversight duties of the Administration team and stand\-in when the Manager is not available.
* Ensure that the necessary risk management controls are in place.
* Assess, quality control and authorise the payment of claims.
* Provide factual, logical, expertise and informative feedback to clients and stakeholders.
* Build and maintain relationships with clients, internal and external stakeholders.
* Deliver on service level agreements with all stakeholders to ensure that client expectations are met and managed.
* Make recommendations to improve client experience and fair treatment of clients within area of responsibility.
* Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
* Ensure compliance to regulatory Treating Customer Fairly outcomes.
* Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
* Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
* Encourage innovation, change agility and collaboration within the team.
* Develop and maintain productive and collaborative working relationships with peers, team members and stakeholders.
* Positively influence and participate in change initiatives.
* Continuously develop own expertise in terms of professional, industry and legislation knowledge.
* Contribute to continuous innovation through the development, sharing and implementation of new ideas.
* Responsible to manage, identify and mitigate risk through the adherence of the claims process.
* Identify to enhance cost effectiveness and increase operational efficiency.
* Manage financial and other company resources under your control with due respect.
* Provide input into the risk identification processes and communicate recommendations in the appropriate forum.


 As an applicant, please verify the legitimacy of this job advert on our company career page.\-289468363

Senior Administrator MMH260818-17

**Introduction**
Through our client\-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses. Visit us at www.momentumgroupltd.co.za  

  

**Disclaimer** As an applicant, please verify the legitimacy of this job advert on our company career page.
  

**Role Purpose**
Effective execution of retirement fund administration in line with business, legislative and industry requirements; thereby improving the overall client experience.  

  

**Requirements**  

* Grade 12\.
  
* 6\-8 Years' Employee Benefits experience.
  
* Knowledge and understanding of Life Insurance products and services and Industry Legislation.
  
* Knowledge of Pension Funds Act and Treat your Customers Fairly.
  
* 1\-2 Years' leadership experience will be advantageous.

  

  

**Duties \& Responsibilities**  

* Resolve escalated claim queries and ensure queries are processed in a timeous manner.
  
* Monitor and manage the adherence to the service level agreements.
  
* Be responsible for, coaching and guiding the team in processes and procedures.
  
* Competence and high level of understanding of retirement fund daily processing, including contributions processing and managing defaults in line with S13A of the PFA.
  
* Guiding Administrators in Death claims processing in line with S37 of the PFA where required.
  
* Ability to understand and resolve member and employer queries expeditiously.
  
* Ability to perform reconciliations on member transactions to resolve complex queries.
  
* Ability to coach and guide Administrators in day\-to\-day functions.
  
* Assist the Administration Manager in their day\-to\-day oversight duties of the Administration team and stand\-in when the Manager is not available.
  
* Ensure that the necessary risk management controls are in place.
  
* Assess, quality control and authorise the payment of claims.
  
* Provide factual, logical, expertise and informative feedback to clients and stakeholders.
  
* Build and maintain relationships with clients, internal and external stakeholders.
  
* Deliver on service level agreements with all stakeholders to ensure that client expectations are met and managed.
  
* Make recommendations to improve client experience and fair treatment of clients within area of responsibility.
  
* Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
  
* Ensure compliance to regulatory Treating Customer Fairly outcomes.
  
* Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
  
* Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
  
* Encourage innovation, change agility and collaboration within the team.
  
* Develop and maintain productive and collaborative working relationships with peers, team members and stakeholders.
  
* Positively influence and participate in change initiatives.
  
* Continuously develop own expertise in terms of professional, industry and legislation knowledge.
  
* Contribute to continuous innovation through the development, sharing and implementation of new ideas.
  
* Responsible to manage, identify and mitigate risk through the adherence of the claims process.
  
* Identify to enhance cost effectiveness and increase operational efficiency.
  
* Manage financial and other company resources under your control with due respect.
  
* Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

  

  

**Competencies**  

* Client/ Stakeholder Commitment.
  
* Drive for Results.
  
* Leads Change and Innovation.
  
* Motivating and Inspiring Team.
  
* Collaboration.
  
* Impact and Influence.
  
* Compiling Management Administration and Board Reports.
  
* Attendance and Presentation of Reports at Client and Board meetings.
  
* Resolution of all queries relating to finance, audits and actuarial department.

Senior Administrator

You will coordinate a wide range of activities, including sales administration, customer master data, pricing, consignment management, finance administration, events, logistics, and compliance. Acting as a central point of coordination, you help ensure efficient business operations while delivering outstanding service to both internal and external customers.
   





  





**Job Responsibilities**




  





**SALES \& COMMERCIAL SUPPORT**



* Provide day\-to\-day administrative support to the Interventional Systems Sales team.
* Prepare customer quotations and support public and private tender submissions.
* Assist Sales Representatives with customer documentation, quotations, reports, and system\-related queries.
* Support sales reporting and business analysis through Power BI and other reporting tools.








**CUSTOMER \& COMMERCIAL ADMINISTRATION**



* Create, maintain, and update customer master data within SAP.
* Process customer creations, amendments, approvals, and supporting documentation.
* Maintain customer allocations, ship\-to addresses, and prospect databases.
* Manage consignment agreements, approvals, customer signatures, and related documentation.
* Support Sales Representatives with consignment procedures and ensure compliance with company requirements.








**PRICING \& SYSTEMS SUPPORT**



* Maintain SAP price files and implement approved pricing updates.
* Process customer\-specific pricing and coordinate updates with Customer Service and IT.
* Generate quotations in Salesforce and provide first\-line support to Sales Representatives.
* Coordinate Salesforce user access and liaise with system support teams when required.








**FINANCE, LOGISTICS \& OPERATIONAL SUPPORT**



* Raise purchase orders, process goods receipts, submit invoices, and follow up on supplier payments.
* Coordinate month\-end purchase order closure and cost centre allocations.
* Support inventory administration, product returns, courier collections, and logistics activities.
* Coordinate on\-boarding activities, business cards, SAP user requests, sales meetings, and provide general operational support where needed.








**EVENTS \& MARKETING COORDINATION**



* Coordinate local and international training events, workshops, conferences, and exhibitions.
* Arrange travel, accommodation, visas, venue bookings, and event logistics.
* Coordinate promotional materials, supplier quotations, hospital branding, and marketing support activities.








**COMPLIANCE \& CONTINUOUS IMPROVEMENT**



* Support audit activities, pricing approvals, and compliance documentation.
* Ensure adherence to company policies, quality standards, and regulatory requirements.
* Continuously improve administrative processes, document control, and filing systems while maintaining a strong customer service focus.






















 Requirements
   

  


**PROFILE DESCRIPTION**




  




* Grade 12 / National Senior Certificate.
* Diploma or bachelor’s degree in business administration, Sales Administration, Commercial Management, or a related field is an advantage.
* Minimum 3–5 years of experience in a Sales Administration, Commercial Support, or Sales Operations role.
* Experience working with SAP (or another ERP system), Salesforce, Microsoft Office, and Power BI.
* Strong administrative, planning, and organizational skills with excellent attention to detail.
* Ability to manage multiple priorities and work effectively under deadlines.
* Excellent communication and stakeholder management skills.
* Proactive, customer\-focused, and able to work independently as well as collaboratively across teams.
* Experience with tender administration, pricing, finance processes, or compliance is considered a strong advantage.

Sales Support Administrator -  Medical Surgical  Devices

International medical supplier with offices based in Sandton, Johannesburg requires an experienced Customer Service Administrator. Individuals who apply must have invoicing and quotes experience within the medical / healthcare industry. You will ensure that the company's customer service operations run smoothly and efficiently by actioning invoices , quotes and Interbranch / hospital transfers. As the Customer Service Administrator, you will maintain professional relations with internal and ext…

Reference: JHB001788-VM-1 International medical supplier with offices based in Sandton, Johannesburg requires an experienced Customer Service Administrator. Individuals who apply must have invoicing and quotes experience within the medical / healthcare industry. You will ensure that the company's customer service operations run smoothly and efficiently by actioning invoices , quotes and Interbranch / hospital transfers. As the Customer Service Administrator, you will maintain professional relat…

Customer Service Administrator Sandton

Role Purpose
   

  

 To deliver efficient and accurate pensioner payroll administration and exceptional client servicing by ensuring professional service to clients within Service Level Agreements and legislative / compliance requirements such as timely annuity payments, effective telephonic / electronic query resolutions.
   

  

**Requirements**
**Experience And Qualifications**
* Matric or equivalent.
* Minimum of 5 years’ Employee benefits experience.
* Experience in annuity / pensioner payroll administration is an advantage.
* Extensive industry knowledge and product knowledge as well as relevant legislation.


 Duties and Responsibilities
   

  

**INTERNAL PROCESS**
* Maintain and update pensioner records accurately, including banking details, addresses, medical aid information and member\-level transactions across systems.
* Ensure audit files remain up to date, assist with audit queries and support year\-end processes.
* Process standard pensioner payroll transactions such as monthly annuity updates, basic reconciliations and data corrections needed for accurate payment runs.
* Assist with administrative tasks related to medical aid billing and basic monthly checks to ensure information aligns with pensioner records.
* Action routine death\-related updates, such as stopping payments and initiating documentation requests, before escalation to Senior Administrators.
* Perform proof\-of\-existence checks and follow up on missing documentation to ensure continuity of pension payments.
* Professionally engage with clients and intermediaries to resolve queries within SLA (48 hours) and quality standards.
* Take ownership of complaints and ensure timely, effective resolution.
* Acknowledge emails promptly and provide clear, comprehensive feedback for one\-stop service delivery.
* Provide accurate information and required documentation in line with policy guidelines.
* Capture and update client information accurately on relevant systems.
* Complete all administrative and reporting tasks within agreed timeframes.
* Handle calls from members and service providers, confirming benefits and resolving queries on first contact where possible.
* Ensure documentation is accurate and compliant with departmental and legislative requirements.
* Utilise IT systems effectively to maintain accuracy and efficiency.
* Identify and report process or system improvements to enhance client experience.
* Respond to client requests promptly, professionally, and collaboratively within the team.


**CLIENT**
* Handle pensioner queries professionally through telephone, email and written communication, ensuring timely and accurate responses.
* Distribute client communication timeously: payslips, tax certificates, increase letters and other notifications.
* Maintain service levels aligned to SLAs and ensure all registers, follow\-ups and client requests are completed and actioned.
* Build and maintain strong relationships with pensioners, trustees, internal partners and other stakeholders to ensure a positive service experience.
* Take ownership of client service requests, ensuring timely resolution of queries (including call centre and mailbox items).
* Escalate complex queries to Senior Administrators or the Administration Manager, ensuring proper tracking and closure.
* Investigate and resolve queries within agreed SLAs, providing prompt and accurate feedback.
* Deliver accurate information, advice, and after\-sales support to clients and stakeholders.
* Provide regular service delivery reports against SLAs and customer targets.
* Build and maintain strong relationships with internal and external stakeholders.
* Manage client expectations by delivering on agreed service standards.
* Recommend and implement improvements to enhance client experience and fair treatment.
* Contribute to a collaborative, feedback\-driven culture focused on exceptional client service.


**PEOPLE**
* Develop and maintain productive and collaborative working relationships with peers and stakeholders.
* Positively influence and participate in change initiatives.
* Continuously develop own expertise in terms of professional, industry and legislation knowledge.
* Contribute to continuous innovation through the development, sharing and implementation of new ideas.
* Take ownership for driving career development.


**FINANCE**
* Ensure accurate processing of pensioner payroll, tax submissions, medical aid balances, trustee payments and reconciliations that impact financial accuracy.
* Minimise financial risk through adherence to governance, tax rules, internal controls and verification of financial documentation.
* Escalate financial risks or discrepancies timeously and ensure corrective action is taken.
* Support sound financial management through accurate reporting, audit preparedness and maintaining error\-free transactional processing.
* Identify opportunities to enhance cost\-effectiveness and increase operational efficiency.
* Manage financial and other company resources under your control with due respect.
* Provide input into the risk identification processes and communicate recommendations in the appropriate forum.


 As an applicant, please verify the legitimacy of this job advert on our company career page.\-289468363

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