Browse live customer service jobs in Midrand, Gauteng. Salaries, top employers and how to apply. Updated regularly.

**IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.**  

  

**IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER**  

  

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.  

  

We love our role in the world. And we’re looking for the right people to help us maintain \- and grow it. People like you**.**

**Ready to Lead and Win?** Become Our Customer Care Executive (Tracing)

**Reports to:** Contact Centre Supervisor

**Why You'll Love This Role**


This role puts you at the heart of the customer experience. As a Customer Service Advisor, you will be the trusted point of contact for customers, helping to resolve shipment issues, provide accurate guidance, and ensure every interaction strengthens the DHL brand. You'll combine problem\-solving, relationship\-building, and operational excellence to deliver world\-class service every day.

**What You'll Own**

* Act as an ICCC ambassador, creating a positive first impression of the DHL brand and proactively assisting customers with their needs.
* Adhere to Centre of Excellence (COE) standards and guidelines to ensure high\-quality and efficient service delivery.
* Support and embrace change initiatives that enhance business competitiveness and customer experience.
* Demonstrate expert customer service skills and contribute positively to team success.
* Provide comprehensive tracing services by investigating shipment incidents including delays, losses, damages, returns, and routing issues.
* Update SPARK cases and tasks accurately, detailing next steps, timelines, and customer follow\-up commitments.
* Escalate outstanding traces according to Global Tracing Procedures and ensure timely resolution aligned with customer expectations and NTP standards.
* Ensure all lost or damaged shipments are logged on SID and correctly recorded within SPARK.
* Support frontline operations by handling overflow customer calls as required.
* Identify and promote value\-added services including Shipment Insurance, Extended Liability, Time Definite Express, and sales lead opportunities.
* Approve customer discounts in line with company policies while considering business profitability.
* Provide accurate and confident information regarding customs requirements, transit times, DHL services, and quotations.
* Deliver exceptional customer experiences through professionalism, empathy, and effective communication.
* Collaborate with Operations and internal departments to achieve quick and effective issue resolution.
* Identify opportunities for process, technology, and service improvements to enhance the customer experience.
* Apply Global Customer Service procedures while exercising sound judgement and flexibility where appropriate.
* Champion DHL's "Best Day Every Day" philosophy by demonstrating Speed, Can Do, Right First Time, and Passion.
* Maintain adherence to schedules and AUX code requirements.
* Support additional departmental responsibilities as required to ensure operational effectiveness and compliance with network standards.

**What We're Looking For**

* NSC Matric Certificate (required).
* Degree, Diploma, or NQF equivalent qualification (advantageous).
* Minimum 2 years' experience in a Customer Contact Centre or Telesales environment within a service\-related industry (courier industry preferred).
* Experience managing customer interactions across non\-voice channels such as email, live chat, and social media will be advantageous.
* DHL network knowledge would be beneficial.
* Strong telephone etiquette, conflict resolution, negotiation, problem\-solving, and interpersonal skills
* Intermediate computer literacy with the ability to effectively navigate customer service and shipment tracking systems.
* Ability to perform effectively in a fast\-paced, high\-pressure environment.
* Excellent communication skills in Business English, both written and verbal.

**Why Join Us?**


Because at DHL, we don't just move shipments, we connect people and improve lives. You'll be part of a global organisation that values innovation, collaboration, diversity, and continuous learning. Here, your contribution matters, your development is supported, and your career can go further than you ever imagined.

**Ready to make your mark? Apply now and let's build the future together.**


We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills, and experience.

Customer Care Executive (Tracing)

* Manage the day\-to\-day operations of the store to ensure smooth and efficient running of the business.
* Recruit, train, manage and develop store employees as required.
* Prepare and manage staff rosters and shifts to ensure adequate staffing levels.
* Implement and execute promotions, procedures, policies and operational standards issued by Head Office.
* Monitor and control stock levels, stock movement and stock losses.
* Implement effective stock\-loss prevention measures and ensure compliance with company procedures.
* Conduct cross\-training and development of employees and Assistant Managers to maintain operational continuity and productivity.
* Deliver excellent customer service and effectively resolve customer complaints and disputes.
* Monitor store performance and ensure employees meet operational and service standards.
* Ensure the store is maintained in a clean, organised and attractive condition at all times.
* Ensure compliance with company policies, procedures, health and safety requirements and applicable labour legislation.

Required skills:

* Strong customer service and people\-management skills.
* Good verbal and written communication skills.
* Microsoft Office Suite proficiency.
* Basic knowledge of labour law and HR practices.
* Strong retail operations and management skills.
* Ability to lead, motivate and develop a team.
* Good organisational and problem\-solving skills.

Minimum Requirements:

* Grade 12 / Matric.
* A degree or diploma in Business Management, Retail Management or a related field will be an advantage.
* Minimum 3 years' experience in retail management, preferably in a Store Manager or Assistant Store Manager role.

Job Type: Full\-time

Pay: R8 000,00 \- R15 000,00 per month

Work Location: In person

Store Manager

**About the Role**

Ntiyiso is seeking a driven and detail\-oriented **Revenue Analyst** to join our Revenue Consulting division. The successful candidate will support the delivery of municipal revenue management and debt recovery projects by investigating customer account queries, analysing revenue and billing data, processing account adjustments, and identifying opportunities to improve revenue collection and recovery performance. This role requires a strong analytical mindset, sound financial understanding, and the ability to engage professionally with customers, municipal stakeholders, and cross\-functional teams. The successful candidate will take ownership of customer account investigations from initiation through to resolution, ensuring customer concerns are addressed while protecting municipal revenue and supporting sustainable revenue recovery outcomes.

**Key Responsibilities**

* Investigate and resolve customer account queries by analysing billing records, payment histories, meter data and account transactions.
* Validate customer account information against municipal billing systems, supporting documentation and applicable policies.
* Coordinate investigations with Field Operations, Credit Control, GIS teams and municipal departments to obtain supporting evidence and resolve account discrepancies.
* Identify billing errors, account anomalies and revenue leakage opportunities, and recommend appropriate corrective actions.
* Serve as the primary point of contact for customers throughout the lifecycle of allocated account queries.
* Communicate investigation progress, findings and account outcomes clearly and professionally.
* Support debt recovery initiatives by facilitating payment arrangements and coordinating with Credit Control teams where necessary.
* Prepare and process customer account adjustments, including billing corrections, reallocations, reversals and authorised write\-offs.
* Ensure all journal entries and account adjustments comply with municipal policies, delegated authorities and audit requirements.
* Reconcile customer account adjustments and maintain accurate, auditable financial records.
* Prepare reports and analysis to support customer query resolution, revenue recovery and project delivery activities.
* Escalate risks, data issues, billing concerns and customer matters where appropriate.

**Minimum Requirements**

* Bachelor's Degree, Advanced Diploma or BTech in Accounting, Finance, Municipal Finance, Public Administration, Economics, Business Management, Commerce or a related field.
* Postgraduate qualifications in business administration or related disciplines will be advantageous.
* Minimum 3–5 years' experience in municipal revenue management, municipal billing, customer account management, debt collection, municipal finance or financial analysis.
* Experience within a municipal revenue enhancement, revenue assurance or consulting environment will be highly advantageous.
* Strong understanding of municipal revenue management, debt collection processes, customer care and billing systems.
* Knowledge of revenue assurance principles, accounting journals, reconciliations and credit control processes.
* Understanding of relevant municipal legislation, including the Municipal Finance Management Act (MFMA), Municipal Systems Act and Property Rates Act.
* Advanced Microsoft Excel skills.
* Experience with ERP systems such as **Munsoft, Venus, SAP, SAMRAS, Sebata** or similar platforms.
* Experience with **Power BI, SQL, Python** or other analytical tools will be advantageous.
* Strong analytical, problem\-solving, customer service and stakeholder engagement skills.

**Interested?** Please submit your updated CV via Indeed.

**Disclaimer:** *This advertisement is intended to fill the above\-mentioned vacancy. Please note that while applications will be carefully considered, submitting your CV does not guarantee an immediate response. Only candidates whose skills and experience match the requirements of the vacancy will be contacted for screening and interviews. All applications will be treated confidentially and in accordance with the Protection of Personal Information Act (POPIA).*

Education:

* Bachelors (Required)

Experience:

* municipal revenue management, municipal billing, : 3 years (Required)

Work Location: In person

Revenue Analyst

At Cell C, we are not just a telecommunications company; we are a people\-centric and consumer\-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer\-centricity, we are seeking a seasoned professional as a
 **Principal Specialist: Cell C Foundation \& Social Impact** 
 to join a dynamic team of
 **\#Unstoppables** 
 .
 



  





**Job Purpose** 




 To position Cell C as a Responsible, Inclusive Digital Ally by leading the Cell C Foundation as the primary delivery and governance vehicle for the Group's Social Impact agenda, advancing the Social ("S") component of Cell C's ESG strategy through credible, measurable, national\-scale programmes.
 



 The role drives long\-term, sustainable social impact focused on youth empowerment, digital inclusion, entrepreneurship, education, and gender\-based violence (GBV) response. It ensures alignment with Cell C's brand promise, post\-listing narrative, and the Group's strategic pillars, while operationalising social outcomes as inputs to enterprise value creation, licence to operate, and stakeholder trust.
 



**Note on scope** 
 : This role is not accountable for Cell C's overall ESG or Sustainability strategy (owned by the Chief Strategy Officer / EXCO Sustainability Sponsor). It is accountable for the credible design, delivery, measurement and reporting of the Social component of ESG, and for interlocking Foundation activity with the enterprise ESG scorecard, Social \& Ethics Committee, and Integrated Reporting cycle.
 



**Main Responsibilities** 




**Strategy, Planning \& ESG Social Integration Service Design Leadership and Delivery** 



* Lead the development, refresh and execution of the Cell C Foundation strategy, aligned to Corporate Affairs Strategy and Cell C’s post\-listing narrative
* Operationalise the Social component of Cell C's ESG strategy through the Foundation, ensuring social outcomes are decision\-shaping \- not narrative\-only
* Translate the ESG ambition into a coherent, multi\-year Social Impact roadmap anchored in national priorities and UN SDGs (4, 5, 8, 9, 10, 11, 16\)
* Interlock with the EXCO ESG Sponsor and Sustainability Committee to ensure Foundation activity is embedded in the enterprise ESG scorecard, not run as a parallel agenda
* Contribute Social inputs to the Social Compact, Stakeholder Engagement Policy, and Cell C’s Integrated Reporting cycle



**Programme Development \& Management** 



* Lead the Foundation's flagship programme portfolio, including:
* Youth empowerment: SEE YOUTH
* Workplace exposure: Take a Child to Work (TACTW) \-
* Education \& STEM: EduCate matric revision programme
* Digital access \& skills
* GBV \& gender equality: partner\-led response programmes advancing safer digital and economic participation
* Reframe legacy CSI (Acts of Kindness, employee volunteerism) into an integrated, Foundation\-led national platform
* Leverage Cell C's asset\-light platform, MVNO ecosystem and zero\-rated channels to expand the reach and depth of programmes



**Partnerships \& Collaboration** 



* Cultivate and manage strategic partnerships with NGOs, government, regulators, provincial/municipal authorities, educational institutions, private\-sector partners, and multilateral bodies
* Build a network of mentors, industry experts and advisors to support programme participants
* Collaborate with Marketing, Brand, HR, Government Relations, Regulatory Affairs and Investor Relations to identify synergies between Foundation programmes and enterprise priorities (e.g. Cell C Business, MVNO growth, executive profiling)
* Manage delivery partners and specialist agencies with clear scopes, KPIs and value\-for\-money accountability



**Impact Measurement \& ESG Reporting** 



* Establish and maintain a credible impact\-measurement and reporting system distinguishing between reach and outcome metrics, in partnership with research providers
* Own the Social KPIs in the Group ESG Scorecard, and cumulative youth empowerment reach and outcomes
* Provide Social inputs to disclosure frameworks: IFRS S1, GRI alignment, JSE Listings Requirements, King IV/V principles, and (as they mature) CDP, MSCI and S\&P Global ratings
* Prepare and present the Social chapter of the Integrated Annual Report and Social \& Ethics Committee submissions



**Governance, Risk \& Compliance** 



* Ensure the Foundation is governed in line with its Charter, the Group's Delegation of Authority, procurement policies, and applicable South African law
* Prepare and present regular reports to the Managing Executive: Corporate Affairs, CMO, CFO, Board Social \& Ethics Committee, and the Sustainability Committee
* Contribute Social\-impact risks to the enterprise risk register and support ESG risk mitigation planning
* Uphold ethical fundraising, transparent disclosure, and JSE\-listed\-company market\-sensitive information discipline
* Ensure programme delivery aligns with the Stakeholder Engagement Policy and safeguards Cell C's licence to operate



**Reputation, Narrative \& Advocacy** 



* Serve as a credible spokesperson for the Foundation in public forums, media, and stakeholder engagements \- advocating on youth unemployment, digital inclusion, and GBV response
* Interlock with the External Communications, Digital PR and Executive Profiling functions to convert programme delivery into high\-impact social impact stories per year
* Protect and enhance the Foundation's brand assets, trademarks and reputational equity
* Support the NGO Thick Trust reputation KPI



**Resource Management \& Budgeting** 



* Ensure responsible financial stewardship of Foundation funds to maximise programme impact per rand spent
* Secure additional and blended funding, including internal CSR allocation, contributions from strategic partners
* Manage cost tracking, variance reporting, and audit readiness for Foundation\-related spend
* Ensure procurement discipline aligned to Group policy and ESG\-aware supplier selection
* Originate, negotiate and conclude co\-funding and strategic partner funding arrangements aligned to Foundation strategy
* Own the audit trail and assurance readiness for all Foundation spend,
* Monthly variance reporting to ME: Corporate Affairs; quarterly reporting to EXCO and Social \& Ethics Committee;
* Annual disclosure input to the Integrated Report



**People Management \& Capability Building** 



* Lead, motivate and develop the Foundation team; embed KPI\-driven performance management cascaded from CA strategic priorities and the New Horizon 2030 strategy
* Provide advisory, coaching and mentorship to enable team growth and career progression
* Evaluate team capability against future needs; implement the organisation's formal development frameworks
* Apply and adhere to Cell C Health and Safety procedures and rules



**Community Engagement** 



* Engage with communities in regions facing economic and social challenges to identify opportunities for relevant, dignified, participatory programmes
* Build strong, long\-term relationships with community leaders, learners, educators and civil\-society stakeholders
* Ensure programmes reflect lived realities, not corporate assumptions



  





**Qualifications** 



* Bachelor’s degree in business administration, Social Sciences, Development Studies, Public Policy or a related field (required)
* A Master's degree (MBA, MPA, Development Studies, Public Policy) will be advantageous.
* Formal exposure to ESG, sustainability reporting (IFRS S1/S2, GRI), or CSI governance advantageous



**Experience:** 



* Managerial \& Specialist Experience
* 10\+ years' senior specialist or leadership experience in corporate foundation, social impact, ESG or CSI portfolios, with at least 5 years operating at senior / executive interface level
* Proven track record of authoring (not solely executing) enterprise\-level social impact or ESG strategy, frameworks and governance instru

Principal Specialist: Cell C Foundation & Social Impact

### **Job Description**


The Department of Water and Sanitation (DWS) is mandated by the National Water Act, 1998 and Water Services Act 1997 to be responsible for national water resource infrastructure and supporting municipalities with the provision of water services. To support the implementation of the National Water \& Sanitation Masterplan, DWS has designed and implemented the National Water Partnerships Programme (NWPP) comprising of several sub\-programmes within the water sector that will address specific challenges facing the sector.  

The DWS has signed a Memorandum of Agreement with the South African Local Government (SALGA) and the Development Bank of Southern Africa (DBSA) to jointly implement the programme. To give effect to the NWPP, the parties have established the Water Partnerships Office (WPO) which includes the following:  

* The development of a standardised programme for the preparation, funding and implementation of projects within the water sector
* Providing support to municipalities and water boards to prepare, fund and implement projects according to a standardised approach
* The development of innovative and blended finance funding solutions, that will unlock and enable private sector investment in the water sector
* Facilitating partnerships with the private sector and other key stakeholders


The role of the Programme Manager: Non\-Revenue Water (NRW) is to manage the development of a pipeline of municipal NRW projects to be prepared, financed and implemented.### **Key Responsibilities**


Programme Development and Management


* Develop strategies and plans for the execution of the programme and to optimise the support provided to municipalities and water boards.
* Maintain the NRW Programme as a standardised programme within the WPO, to support municipalities to address and reduce their nonrevenue water.
* Develop and maintain a “toolbox” of standardised documentation, best practice approaches, methodologies, models and mechanisms to support the preparation, funding and implementation of projects.
* Engage with municipalities and water boards to introduce the programme and the Unit/Team as the “centre of excellence” for municipal NRW interventions in the country.
* Conduct a needs analysis to identify project opportunities and develop a pipeline of projects to be prepared, financed and implemented.
* Identify sources of project preparation funding for NRW projects and work with the Head: WPO to secure the funding.
* Manage the preparation, design, development and structuring of projects according to the clients and funders agreements.
* Design and review the implementation of projects / programmes including:  

	+ The preparation estimates and detailed programme plans for all phases of the programme.
	+ Implementation plans with outputs, activities, responsibilities and time frames.
	+ Programme budget and report against budget.
	+ Resource plan and allocate responsibilities.
* Manage, coordinate and monitor a portfolio of NRW infrastructure projects and programmes involving multiple stakeholders from cradle to completion in line with the overarching policies, frameworks and master plans in the Local Government structures and the Department of Water and Sanitation’s strategy.
* Facilitate project costing and cost control methodologies and procedures to ensure that projects are completed within budget.
* Map key programme dependencies and the interfaces between projects and facilitate cohesive project interfaces and collaboration.
* Manage challenges, risks and programme change requests and implement risk mitigating measures to prevent adverse impact on the project deliverables.
* Provide status reporting regarding programme milestones, deliverable, dependencies, risks and issues, communicating across leadership and identified stakeholders.
* Develop and support the implementation including improvement of project management methodologies, tools and standards.
* Provide inputs to contracts, agreements and other legal documents with partners/ service providers and manage the enforcement of agreements.
* Monitor the implementation of safety, health and environmental standards by contractors in compliance to the requirements and guidelines of the DBSA.
* Prepare monthly progress reports that is required by the WPO (for purposes of reporting to the Oversight Committee as well as to the DBSA)


Procurement


* Establish and maintain service provider panels to ensure there are adequate resources to achieve programme objectives in planned timeframes.
* Procure, appoint and manage service providers for the preparation, funding and implementation of projects.
* Support the procurement of contractors and operators for the implementation and operation and maintenance of projects, potentially on a Performance Based Contracting model.


Stakeholder Management


* Establish parentships with private sector role players in the NRW environment.
* Build and manage relationships at various levels with the project stakeholders, partners in accordance with the NWPP and NRW Programme development objectives and stakeholder relations and communication strategy.
* Coordinate efforts and work with the NRW teams within the DWS, City Support Programme, SALGA, Water Research Commission) WRC, Municipal Infrastructure Support Agent (MISA) and others.
* Participate in structures created to support the NRW Programme such as a NRW Programme committee, NRW Community of Practice, etc.
* Effectively providing key stakeholders/partners comfort that their investment on agreed projects / programmes will be successfully and timeously completed.


People Management


* Establish, lead and manage a team of specialist resources in the NRW Unit/Team
* Provide direction and guidance to the direct reports to enable the execution and management of their portfolios and responsibilities effectively.
* Facilitate team development while holding teams accountable for their commitment to ensure strong team delivery.
* Conduct performance management for all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, in line with sound performance management principles.
* Provide transferable skills, frameworks and toolkits to promote empowerment of the team.
* Promote DBSA values and a culture of High Performance within the areas of responsibility.
* Manage, coach and mentor project management resources.
* Perform other strategic, operational and other duties as assigned.


Key Measurements of Outputs


* Successful maintenance of the NRW Programme and Unit/Team within the WPO
* Approved NRW Programme short\-, medium\- and long\-term plan/s
* Number of NRW projects identified, prepared/developed and implemented
* Value of funding sourced for the design, preparation and implementation of the NRW Programme from relevant and applicable local and international institutions
* Number of catalysed opportunities resulting in a robust pipeline of bankable projects
* Successful oversight, management and implementation of agreed NRW projects:  

	+ Percentage of performance targets met as per business plan
	+ Quality of delivery of projects / programmes
* Investor satisfaction of invested NRW projects / programmes
* Quality of presentations and reports
* Accuracy and quality of presentations and reports
* Effective performance management and strong culture of performance and delivery in NRW Unit/Team
* Good governance and ethical behaviour
* A clean audit

### **Expertise \& Technical Competencies**


Minimum Qualifications


* A Degree in Engineering (preferably Civil Engineering) or Finance


Minimum Experience


* A professional engineering registration with the Engineering Council of South Africa (ECSA) if the candidate is an Engineer
* A minimum of 10 years demonstrated technical work experience (planning, design, implementation) in the field of municipal NRW (including advanced metering infrastructure, innovative technol

Programme Manager: Non-Revenue Water (Programmes)

**Company Description**  

At **Deloitte,** our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.


Harnessing the talent of 450,000\+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems.


Deloitte offers career opportunities across I**nternal Client Services (ICS), Audit \& Assurance (A\&A), Tax \& Legal (T\&L)** and our Consulting services business, which is made up of **Strategy, Risk \& Transactions Advisory (SR\&T)** and **Technology \& Transformation (T\&T).**

 **Job Description**  

We are seeking a Data Scientist with a focus on analytics and business intelligence to deliver end\-to\-end dashboard and analytics products. You will bridge the gap between source data and business\-facing insight by preparing, modelling and visualising trusted data that drives day\-to\-day decisions. The incumbent will deliver dashboard and analytics products by combining data engineering, semantic modelling, business intelligence development and visualisation skills. Ensure solutions are repeatable, reliable and usable by non‑technical decision makers.

**Key responsibilities**

* Identify and connect to relevant source data for dashboard and analytics products.
* Extract, transform and load data and build reusable data preparation routines.
* Develop semantic models to support consistent reporting and analysis.
* Design and build Power BI dashboards, measures and management information products.
* Implement data validation, reconciliation and data quality checks.
* Document source\-to\-target mappings, transformation rules and limitations.
* Support delivery of minimum viable products and iterate based on user feedback.
* Contribute to user experience design for dashboards and support handover to operational teams.

  

**Qualifications**  

3 \- 5 years' experience in business intelligence, dashboard development, analytics visualisation or management information delivery.

* Strong experience developing business intelligence dashboards and management information.
* Practical knowledge of Power BI, semantic modelling and dashboard user experience.
* Experience writing queries and data transformations (for example using Structured Query Language or formula languages used in modern reporting tools).
* Familiarity with extract, transform and load processes and data flows.
* Experience with data reconciliation and ensuring data quality.
* Clear documentation skills and an ability to explain data models to non‑technical audiences.
* Focus on delivering minimum viable products and reusable components.
* Experience with modern cloud data platforms such as Databricks Lakehouse is beneficial but not required.
* Familiarity with dataflows and automated data pipelines.

**Behavioural competencies**

* Communication: explains complex data concepts in plain language.
* Analytical thinking: breaks down problems and validates assumptions with data.
* Attention to detail: produces accurate models and documentation.
* Collaboration: works closely with analysts, engineers and business stakeholders.
* Continuous improvement and curiosity: seeks better approaches and learns from outcomes.
* Outcome orientation: focuses on measurable business impact, not just reports.

  

**Additional Information** *Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.*


**Be careful of Recruitment Scams:** Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

  

To help you look out for potential recruitment scams, here are some Red Flags:

* **Upfront Payment Requests**: Deloitte will never ask for any upfront payment for background checks, job training, or supplies**.**
* **Requests for Personal Information**: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent’s data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
* **Unprofessional Communication**: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

  

If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.



At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities.


We are committed to employment equity and building a diverse and inclusive workplace across the African continent. Our recruitment processes are aligned with our Employment Equity Plan and the principles of the Employment Equity Act. Preference may be given to candidates from designated groups.


We actively support the inclusion of people with disabilities and embrace neurodiversity in the workplace. We recognise and value the unique strengths that neurodivergent individuals bring, and we are committed to creating an environment where everyone can thrive.


If you require reasonable accommodations in relation to your disability and neurodiverse needs during the recruitment process, please let us know. We are happy to make adjustments to suit your individual needs.

Internal Client Services - Data Scientist (2 Year Contract)

**Tangent Connect** is looking for an entrepreneurial, hands\-on commercial professional to establish our presence and grow business across key African markets.


This is a market\-building role—not a desk\-based sales position. You will open doors directly with mines, develop local channel partners and build **Tangent Connect’s** brand and pipeline country by country.

**Key Responsibilities**
------------------------

* Build **Tangent Connect’s** presence in priority African markets, including Botswana, Zambia, Zimbabwe, Ethiopia and the Democratic Republic of Congo.
* Develop direct relationships with mines, mining groups, IT and operations leaders, project teams and procurement stakeholders.
* Identify mine developments, expansion projects and technology\-infrastructure opportunities.
* Create and activate local routes to market through ISPs, technology providers, EPCM firms, engineering partners and pan\-African service businesses.
* Position **Tangent Connect’s** capabilities in secure connectivity, networking, cybersecurity, managed services and technology infrastructure.
* Own the commercial process from prospecting and discovery through proposal, negotiation and deal closure.
* Grow existing accounts, win new customers and attach managed services and support agreements to project work.
* Maintain a disciplined pipeline, account plans and partner\-development plan.
* Work closely with the Principal, technical teams and strategic partners to convert opportunities into successful delivery.

**What Success Looks Like**
---------------------------

* **Tangent Connect** has a credible, visible presence in target African markets.
* Local and regional partners actively introduce and support opportunities.
* Strong direct relationships are established with priority mining customers.
* A qualified, diversified pipeline converts into new projects and recurring revenue.

**The Person**
--------------


You are a proactive, commercially sharp **go\-getter** who enjoys building something from the ground up. You are resourceful, comfortable travelling across Africa and confident engaging with customers, partners and senior decision\-makers.


You will bring experience in business development or commercial sales within technology, connectivity, networking, cybersecurity, managed services, telecommunications or systems integration. Experience in mining, industrial infrastructure, ISPs, EPCM environments or African cross\-border markets is advantageous.

Africa Business Development & Commercial Lead

Call Center Agent / Lead Generation Agent

Location: Midrand Guateng

Work Environment: In Person/Hybrid

**Pay**

Basic Salary: R4,000 – R5,000 per month \+ Performance Bonus \+ Commission

**About the Role**

Lead Gurus is looking for a confident, energetic, and target\-driven Outbound Call Center Agent / Lead Generation Agent to join our growing team.

The successful candidate will be responsible for making outbound calls, generating and qualifying leads, engaging prospective clients, building relationships, and booking opportunities for our sales team.

The ideal candidate will have **2\+ years of call centre and outbound calling experience**, with previous experience in **insurance call center experience, financial services**, lead generation, telemarketing, or contact centre environments.

Experience using **VICI Dail CRM systems** will be highly advantageous.

**Key Responsibilities**

\* Make high\-volume outbound calls to prospective clients.

\* Generate, qualify, and nurture new business leads.

\* Engage with potential clients and identify their needs.

\* Build rapport and maintain professional relationships.

\* Handle objections confidently and professionally.

\* Present suitable solutions based on customer needs.

\* Book qualified appointments for the sales team.

\* Follow up with prospects and nurture leads through the sales process.

\* Accurately capture and update customer information on VICI Dail CRM systems.

\* Maintain accurate call records and lead information.

\* Meet and exceed daily, weekly, and monthly KPIs.

\* Consistently achieve lead generation, call, appointment, and conversion targets.

\* Work closely with management and the sales team to achieve company objectives.

**Minimum Requirements**

Minimum 2 years of Call Centre / Contact Centre experience.

Minimum 2 years of outbound calling experience.

Previous lead generation or telemarketing experience.

Experience in the \*\*insurance or financial services industry will be highly advantageous.

Previous experience working with VICI CRM systems.

VICI Dail experience is highly advantageous.

Excellent verbal communication and interpersonal skills.

Strong persuasion, negotiation, and objection\-handling abilities.

Target\-driven with a positive and professional attitude.

Self\-motivated and able to work independently.

Good computer literacy.

Reliable internet connection and stable Wi\-Fi.

Own laptop.

Own headset.

Backup power and/or secondary workspace to ensure uninterrupted productivity.

Apply Today

If you're an experienced outbound call centre professional who is passionate about sales, lead generation, and achieving targets, we'd love to hear from you.

Send your CV to:

**recruitment@leadgurus.co.za**

**officesupport@leadgurus.co.za**

Pay: R4 500,00 \- R5 000,00 per month

Work Location: Hybrid remote in Midrand, Gauteng

Call Centre Agent/lead

At **Cell C,** we are not just a telecommunications company; we are a people\-centric and consumer\-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer\-centricity, we are seeking a seasoned professional as a **Senior Manager: Service Design** to join a dynamic team of **\#Unstoppables**.  

  

**Purpose of the role:**  

Cell C is a leading telecommunications company in South Africa, committed to providing innovative solutions and exceptional service to our consumers (B2C) and business customers (B2B). Cell C is positioned as a Spirited Disruptor and values integrity, transparency, honesty, and simplicity.

**The Senior Manager: Service Design** is accountable for defining, integrating and governing the service design strategy, standards and enterprise\-wide customer journey frameworks across digital and assisted channels. The role translates customer insight, operational data, commercial priorities and technology capability into scalable service solutions that improve customer satisfaction, enable omnichannel execution and support business performance.


In addition, the role is the line manager for the UX/UI design team and is accountable for the combined service design and UX/UI discipline. It sets design direction, governs design quality across all customer\-facing touchpoints, and builds a single coherent design capability spanning end\-to\-end service journeys and the interfaces through which customers experience them.


The role provides senior functional leadership across customer journeys including onboarding, sales, support, retention, billing and digital self\-service. It oversees the portfolio of service design and UX/UI initiatives, drives cross\-functional alignment, manages design governance and mitigates customer, operational and delivery risks across the service ecosystem.


The role is transformational in nature and is expected to build service design and UX/UI capability, embed customer\-centric ways of working and position design as a sustainable organisational competence within Cell C.  

  

**Key Requirements:**  

**Functional Strategy, Service Design Leadership and Governance**

  

* Define and integrate the service design and UX/UI strategy, principles, standards and governance approach across digital and assisted customer channels
* Shape the target\-state service design roadmap and translate enterprise and functional priorities into service design plans, initiatives and measurable outcomes
* Govern end\-to\-end customer journey architecture, service blueprints, experience frameworks and design quality standards across onboarding, sales, support, retention, billing and digital self\-service
* Lead the development of current\-state and future\-state journey maps, service blueprints, process flows and experience frameworks
* Set service design direction for complex, cross\-functional initiatives and ensure alignment between customer needs, commercial priorities, operational capability and technology platforms
* Act as final design approval authority for service design and UX/UI outputs, ensuring consistency and quality across all digital and assisted touchpoints
* Govern the design system, component library and central design repository, ensuring design outputs are documented, reusable and consistently applied
* Sponsor and oversee the adoption of repeatable service design methodologies, artefacts, tools and governance forums across the organisation

**Customer Insight, Enterprise Experience Optimisation and Commercial Impact**  

* Lead the interpretation of customer behaviour, research findings, analytics, operational data and market trends to identify systemic experience gaps and improvement opportunities
* Prioritise customer journey improvements based on strategic value, customer impact, commercial benefit, operational feasibility and risk exposure
* Define and monitor experience outcomes including NPS, tNPS, customer effort, digital adoption, drop\-off, conversion and resolution measures
* Direct user research, usability testing and design validation across digital and assisted touchpoints to evidence design decisions
* Integrate accessibility, simplicity and inclusive design principles into service experience and interface standards and decision\-making
* Provide strategic recommendations that improve customer satisfaction, self\-service adoption, retention, conversion and operational efficiency

**Portfolio Delivery, Operating Model Alignment and Performance Oversight**  

* Oversee the service design and UX/UI portfolio and ensure delivery is prioritised, sequenced and aligned to transformation roadmaps, backlog initiatives and business performance priorities
* Sponsor high\-impact service design initiatives and orchestrate delivery across internal teams, external partners, technology, operations, marketing, product, retail and customer service stakeholders
* Ensure service design and UX/UI outputs are implementation\-ready and include journey maps, service blueprints, operating model impacts, process flows, wireframes, prototypes, storyboards and experience artefacts
* Govern design intent through implementation to ensure customer outcomes, operational feasibility and measurable benefits are maintained
* Ensure timeous execution of design deliverables across internal teams and external partners so that downstream business units can execute against customer experience strategy and market demand
* Track initiative performance, manage escalations, resolve cross\-functional blockers and report progress against agreed business outcomes

**Enterprise Stakeholder Alignment, Risk and Decision Influence**  

* Act as a senior advisor on service design, customer experience and omnichannel service excellence to executives, senior leaders and cross\-functional decision forums
* Influence enterprise decisions by providing customer journey insight, service design expertise, operational impact assessment and commercial implications
* Collaborate with marketing, brand, commercial, product, technology, operations, retail, customer service and analytics teams to shape roadmaps based on customer and UX insight
* Identify and mitigate systemic risks linked to customer friction, fragmented journeys, poor adoption, operational inefficiency, compliance considerations and inconsistent service experiences
* Drive alignment across prepaid, postpaid, fibre, digital, retail and contact centre environments to ensure coherent customer journeys and consistent service standards
* Stay informed on industry trends, emerging technologies, digital customer experience innovation and competitor benchmarks to shape continuous improvement

**Lead Service Design \& UX/UI Capability, People and Thought Leadership**  

* Line manage the UX/UI design team in addition to service design resources, carrying accountability for performance management, goal setting, development planning, resourcing and retention across both disciplines, in line with the approved organisational structure.
* Lead, coach and develop service design and UX/UI capability across designers, managers, specialists and cross\-functional squads, in line with the approved organisational structure.
* Build capability through mentoring, design critique, co\-creation, design forums, knowledge\-sharing and consistent application of service design and UX/UI standards.
* Chair design forums and critique sessions, and ensure design decisions, rationale and artefacts are documented, reusable and centrally stored.
* Facilitate strategic workshops, journey mapping sessions, blueprinting activities and stakeholder alignment forums to embed customer\-centric ways of working.
* Strengthen succession, capability development and knowledge management for the service design and UX/UI disciplines.
* Provide thought leadership that advances service excellence, transformation, innovation and enterprise\-wide customer impact.

 **Qualif

Senior Manager: Service Design

At Cell C, we are not just a telecommunications company; we are a people\-centric and consumer\-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer\-centricity, we are seeking a seasoned professional as an **Senior Manager: Segment Marketing** to join a dynamic team of **\#Unstoppables**. **Purpose of the Job:**

At Cell C, we are not just a telecommunications company; we are a people\-centric and consumer\-focused organisation committed to delivering exceptional experiences to our customers. In line with our dedication to customer\-centricity, we are seeking a seasoned professional to join our dynamic team as the Senior Manager: Segment Marketing. This strategic role is at the forefront of driving brand resonance and business growth, leveraging deep consumer understanding and data\-driven insights to shape and execute segment\-specific marketing strategies.


The Senior Manager: Segment Marketing plays a pivotal role in orchestrating Cell C's marketing efforts, focusing on the diverse needs of our consumer and business segments. Reporting directly to the Executive Head of Segment Marketing, this position is instrumental in defining and implementing marketing plans tailored to various segments, with the overarching goal of enhancing consideration, expanding our active customer base, increasing revenue market share, Brand Health and elevating our Net Promoter Score (NPS).

 **Main Responsibilities**  

**Segment Management**

  

* Develop, drive, and oversee the execution of segment marketing strategies aligned with Cell C's brand and business objectives, utilising insights to guide proposition, product, customer journey, and marketing initiatives
* Collaborate closely with cross\-functional teams including Brand, Product, Channel, Growth, Research \& Insights, and Data \& Analytics to develop compelling value propositions and differentiation tactics for various segments across various Lines of Business
* Monitor segment performance, analyse competitor landscapes, and identify growth opportunities to expand the customer base across the various target segments.
* Partner with Finance, Data \& Analytics to develop segmented reporting to ensure that Cell C grows across key target segments through our Lines of Business
* Assist in achieving revenue share, NPS, and brand consideration targets for key segments
* Ensure alignment of proposition, customer journey designs, imagery, and messaging with brand positioning and targeted segments
* Own the segment growth agenda across prepaid, hybrid and postpaid mobile, fixed and fibre, and SME and micro\-business, defining where Cell C plays and how it wins in each
* Define target segments and sub\-segments using research, base analytics and market sizing, and maintain the segment profiles, jobs\-to\-be\-done and value pools that the business plans against
* Translate divisional strategy into an annual segment plan and marketing calendar with quarterly milestones, named owners and measurable commercial targets
* Lead customer value proposition development end to end, from insight and concept through commercial approval to launch readiness, working with cross\-functional teams
* Manage the segment base across the customer lifecycle in partnership with CVM, covering acquisition, onboarding, usage stimulation, upsell, retention and churn

**Go\-To\-Market (GTM) Management**  

* ideation to implementation, driving proposition uptake and usage through tactical initiatives
* Uphold Cell C's brand integrity and corporate identity guidelines in all marketing endeavours
* Manage campaign delivery against go\-to\-market strategies for each segment
* Support Products, Services \& CVM team with GTM plans to ensure effective product uptake across product portfolio
* Ensure excellence in go\-to\-market execution and optimise campaign efficiencies
* Own launch readiness, confirming that systems, billing, provisioning, care scripting, terms and conditions and channel readiness are in place before go\-live
* Equip frontline channels including own retail, franchise, indirect, dealer, telesales and contact centre with segment\-specific training, sales enablement material and input into incentive design, so that the offer is sold consistently at the point of sale

**Digital and App\-Led Growth**  

* Drive adoption of digital and self\-service channels within each segment, including the Cell C app, WhatsApp, web self\-service and USSD, and grow revenue and transaction volume originating in digital channels
* Design app\-first customer journeys and migrate assisted\-service demand into digital, in partnership with Digital, IT and Customer Operations
* Apply segment data, personalisation and approved AI\-enabled marketing tools to improve targeting, relevance and conversion, within POPIA and internal data governance rules

**Regulatory Compliance and Consumer Protection**  

* Ensure that all segment offers, tariffs and customer communication comply with ICASA End\-User and Subscriber Service Charter obligations, the Consumer Protection Act, POPIA and the ASA code, with compliance designed into the offer upfront rather than remediated after launch
* Own segment\-side delivery of regulatory programmes that affect the customer offer, including out\-of\-bundle spend controls, notification thresholds, bundle validity and rollover rules, consent management and plain\-language bundle terminology
* Secure the required internal governance approvals for every offer and tariff change, including pricing, revenue assurance, legal, regulatory and product governance forums, before market launch
* Maintain a segment risk and issue register, escalating regulatory, commercial and reputational risk with recommended mitigations and clear owners

**Research / Reporting**

  

* Collaborate with Research \& Insights and Data \& Analytics teams to collect, analyse, and leverage data for informed decision\-making
* Report on campaign activities and performance, optimising strategies and tactics based on insights
* Commission and direct research briefs to Research and Analytics, covering concept and offer testing, terminology comprehension, pricing research and brand health tracking
* Maintain a single segment performance view covering acquisition, base, revenue, brand consideration and NPS, reported to the Executive on a monthly cycle
* Track competitor offers, pricing and campaign activity, and issue a recommended competitive response

**Partner \& Vendor Management**  

* Work closely with Brand and Media teams to manage agency teams effectively to maximise strategic output, creative excellence and media performance
* Collaborate with internal and external stakeholders to deliver segment\-specific marketing resources efficiently
* Builds and sustains productive relationships with external partners and solution providers; balances collaborative partnership with commercial rigour; holds providers accountable to agreed deliverables and standards
* Co\-ordinate between partners and internal stakeholders (product, sales, finance, legal and regulatory) to ensure delivered solutions meet segment needs and business KPI’s and within prescribed statutory requirements

**Commercial,** **Cost and Budget Management**  

* Support Segment Marketing budget planning, allocation, monitoring, and cost control, recommending cost\-saving measures as necessary
* Build and defend the business case for segment offers and campaigns, including volume, revenue, margin and cost\-to\-serve assumptions, and secure approval through the required commercial governance forums
* Track in\-market performance against business case and deliver a post\-implementation review with a clear recommendation to scale, amend or stop
* Manage ARPU and margin dilution risk in offer design, balancing acquisition volume against value accretion

**Team Management and Leadership**

  

* Leads and develop a small, core, high\-perf

Senior Manager: Segment Marketing

At Cell C, we are not just a telecommunications company; we are a people\-centric and consumer\-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer\-centricity, we are seeking a seasoned professional as a **Senior Specialist: Brand Sponsorships** to join a dynamic team of **\#Unstoppables.** **Purpose of the Job:**  

Develop and execute sponsorship strategies that align with brand and business objectives, securing valuable rights, and activating them across multiple channels to drive awareness, engagement and brand love for Cell C**.**  

Manage partner relationships, agencies and budgets to ensure impactful, compliant and cost\-effective delivery of sponsorships.  

Measure and report performance against KPI, such as ROMI, media value, and customer impact to demonstrate business value.

 **Main Responsibilities:**  

**Strategic Sponsorship Planning**

  

* Develop and implement the annual sponsorship strategy, guidelines and related leverage plans aligned with overall brand, marketing and commercial objectives across all properties, to deliver effective sponsorship campaigns
* Define measurable objectives, i.e. brand awareness, consideration, engagement, customer acquisition / retention for each property in the portfolio
* Identify sponsorship opportunities align with with passion points of targeted segments and audiences, e.g., sports, culture, lifestyle etc.
* Evaluate and keep record of all sponsorship opportunities presented to Cell C in accordance with the strategic framework
* Develop and implement a sponsorship measurement system that relates sponsorship activities and their impact on business objectives back to pre\-determined KPI’s
* Drive experiential activations that create memorable consumer connections and measurable engageme

**Sponsorship Management**  

* Champion sponsorships as a core brand asset that builds emotional connection and loyalty
* Manage the relationships with rights owners, potential sponsors and sponsorship industry stakeholders
* Manage the relationship with the agency partners, i.e. sponsorship, creative and media agencies and manage their deliverables
* Manage the sponsorship rights per sponsorship property to ensure effective leverage of rights afforded to Cell C
* Manage sponsorship leveraging activities to positively impact brand image and support the functions across regions
* Implement sponsorship measurement systems that monitor and capture all relevant sponsorship project information on a relevant database or filing system ensuring that the project data is always up\-to\-date and accurate for ongoing sponsorship monitoring and reporting
* Develop and present post\-campaign analysis reports for management, identifying key learnings
* Manage internal departments that provide services to the approved sponsorship leverage plans, to ensure timeous delivery against deadlines and to maximize the sponsorship leverage effect

 **Administration and Reporting**

  

* Compile and manage an annual sponsorship activity calendar to be updated and shared with internal stakeholders weekly
* Obtain information from the segment managers on their requirements to stimulate sponsorship activity in a particular segment over a particular period of time
* Identify and establish new and innovative ways of implementing sponsorship activities
* Seek out research to identify any new trends that are happening both locally and globally to ensure that sponsorship activities are always topical, relevant and exciting
* Report annually to the Executive on the competitor sponsorship landscape and the brand’s sponsorship leveraging results, against the pre\-determined KPI’s per sponsorship property
* Ensure all contracts are accurately prepared, compliant, approved and executed within the required timelines, with appropriate governance, record\-keeping and ongoing contract management in line with organisational policies and regulatory requirements

**Governance and Budget Management**

  

* End to end management of the sponsorship budget, adhering to financial policies and guidelines
* Participate in the budgetary forecast planning of sponsorship spend (rights and leveraging)
* Ensure compliance with contracts, legal requirements, and brand governance
* Drive efficiencies in agency and paymaster fees, ensuring cost\-effective sponsorship delivery

**Perform any related duties as requested by Management**

 **Special requirements relevant to this role:**

* The role requires the incumbent to occasionally work on weekends
* Travel around the country and internationally as the job requires

 **Qualifications**

* Bachelor’s degree in Marketing / Brand / Communications / Arts or Sports Management

**Experience**

* 5 \- 8 years relevant marketing experience with:
* Minimum 4 years relevant experience in sponsorship management at management level, collaborating across teams and functions
* Project Management experience

  

**"Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic."**

Senior Specialist Brand Sponsorships

Dis\-Chem Pharmacies’ in Midrand has an opportunity available for a DC Inventory Clerk to join the team. The main purpose of this role will be to ensure that replenishment gets done on the various bins, within the Distribution system in the warehouse on a continuous basis. Ensure efficient and accurate continuous cycle counting of stock, in line with company standard operational procedures, and customer needs, if required to do so and ensure physical stock integrity and accuracy in the warehouse is maintained.

 **Minimum Requirements…**

**Essential:**

* Grade 12 or Senior Certificate

 **Advantageous:**

* Supply\-Chain or Logistics Degree or Diploma
* 2 Years relevant experience, in a Distribution, Logistics or Supply Chain Environment

**Job Specification…**

 **Inventory:**

* Interpret and initiate continuous inventory, as well as annual stock counts.
* Ensure accuracy of counts and process the counts according to standard operating procedure.
* Prevent, analyse and interpret all potential departmental shrinkage indicators (adjustments) and act accordingly.
* Ensure high level responsibility.
* Maintain a stock rotation on an inventory based on FEFO (first expiry, first out) principle.
* Continuously resolve stock issues and errors.
* Update stock reports as required by management.

**Customer Service:**

* Effective and efficient resolution of internal and external customer day\-to\-day queries.
* Deal with all aspects of store or customer queries.
* Effective and efficient relationships with internal customers to improve operating efficiencies.
* Effective direction within the operational team through involvement and communication and sound people practices.
* Ensure everything, within reason has been done to meet customer expectations and ensure customer satisfaction.

**Planning and Administration:**

* Ensure optimal planning and forecasting of department resources to meet the day\-to\-day strategic objectives.
* Efficient and accurate administration, filling and reporting for transactional excellence.
* Adhere to Good Warehousing Practises, SHE programme and Occupational Health and Safety act.
* Anticipate issues and opportunities and take act on them pro\-actively.
* Adherence and delivery against shift specific targets, with emphasis on accuracy.
* The effective and efficient performance of clerical functions in the Inventory department, according to standard operating procedures.
* Comply with minimum standards of efficiency and accuracy, in order to meet company requirements.

**Cycle Counting / Penalty Area:**

* Be responsible for ensuring that good cycle counting is performed on a regular cyclic basis.
* Maintain a high level of accuracy while performing duties.
* Spot\-check accuracy of counters and take corrective action, with repeat offenders.
* Keep the penalty area clear on a daily basis.
* Be aware of all pick and reserve positions in different warehouse sections.
* Analyse adjustment trends and take appropriate action by drawing to management attention.
* Capture cycle count correction and other daily data.
* Produce daily empty bin reports and other enquiries as designated by department manager.

**Remuneration and benefits:**

* Market related salary
* Medical aid
* Provident fund
* Staff account

 **ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN\`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.**

 **Dis\-Chem Pharmacies is an equal opportunity employer. Dis\-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis\-Chem’s Employment Equity \& Transformation Strategy. Dis\-Chem actively supports the recruitment of People with Disabilities.**

DC Inventory Clerk - Day Shift - Cosmetics -DC Midrand

**Who are we?**

Miway is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world\-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what\-ifs” of the world. Company values that every employee subscribes to are: Accountability, Attitude, Energy, Creativity, and Professionalism. The ideal candidate is one who has the courage to be bold and subscribes to Miway’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then Miway is the place for you!**What will you do?**

Up for a new challenge, feel you can make a difference? The Broker Department is looking for an enthusiastic individual who would like to fill the above\-mentioned role. As a Broker Consultant, you will play a pivotal role in building and maintaining strong relationships with our network of brokers. You will be responsible for promoting our products and services, offering valuable insights and guidance, and ensuring that our brokers have the necessary tools and support to effectively market our offerings to their clients.**Minimum Qualification Required**
* Grade 12/Standard 10/ NQF 4
* Must have RE
**Minimum Experience**
* 2 years in a relationship role within a Sales environment.
* Minimum 2 years short term insurance Personal Lines experience
* Minimum 2 years short term insurance Commercial experience
**Deliverables include, but will not be limited to**
* Develop and nurture relationships with insurance brokers, serving as the primary point of contact for the needs and enquiries.
* Conduct regular visits to broker offices to provide product training, updates, and assist with any queries or concerns they have.
* Actively identify opportunities to grow our broker network, expand our market presence, and increase business volumes.
* Collaborate with internal teams to create and implement effective marketing strategies, campaigns, and sales initiatives to support brokers in achieving their targets.
* Stay up to date with industry trends, competitor activities, and regulatory changes, and provide relevant insights and recommendations to brokers.
* Analyse broker performance data, identify areas for improvement, and work closely with brokers to develop action plans to enhance their performance.
**Competencies Required**
* Industry Knowledge: In\-depth understanding of short\-term insurance products, market dynamics, and regulatory frameworks.
* Relationship Building: Ability to establish and maintain strong relationships with insurance brokers. Excellent interpersonal and communication skills are necessary to build rapport, negotiate effectively, and address brokers’ needs and concerns.
* Sales and Marketing: Proficiency in sales techniques. Knowledge of marketing strategies and campaigns to support brokers in promoting our product to their clients.
* Business Development: Proactive approach to identify new opportunities to grow broker network, expand market presence, and increase business volumes. Strong networking and prospecting skills will be important to establish new partnerships with brokers.
* Consultative Approach: ability to provide valuable insights, guidance, and training to brokers, helping them to understand our products and effectively market them to their clients.
* Analytical Skills: Capacity to analyse broker performance data, identify trends, and provide recommendations for improvement. Ability to utilize data and market insights to support brokers in achieving their targets and enhancing their performance.
* Adaptability and Resilience: Willingness to adapt to changing market conditions, regulatory requirements, and product updates. Ability to work in a fast\-paced environment and handle changes with resilience.
* Self\-Motivation and Independence: Self\-driven and motivated to achieve sales targets and build successful broker relationships. Capable of working independently and managing time effectively.
* Technology Proficiency: Proficient in using Microsoft Office Suite to record keeping, reporting and analysing data. Ability to learn and utilize new technology tools for efficient communication and collaboration.
* Ethical Conduct: Commitment to maintaining high ethical standards and adhering to industry regulations and codes of conduct. Upholding integrity, professionalism, and confidently in all interactions with brokers and clients.
**Knowledge and Skills**
New business targets
Existing business processing
Appointment preparation
Client appointments and liaison
Partnership Building**Personal Attributes**
Optimises work processes \- Contributing independently
Interpersonal savvy \- Contributing independently
Decision quality \- Contributing independently
Business insight \- Contributing independently**Build a successful career with us**

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.**Core Competencies**
Cultivates innovation \- Contributing independently
Customer focus \- Contributing independently
Drives results \- Contributing independently
Collaborates \- Contributing independently
Being resilient \- Contributing independently**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. **DEADLINE TO APPLY: 24 AUGUST 2026****Our commitment to transformation**

At Miway we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. Miway is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society

Broker Business Consultant (Gauteng)

DC Inventory Clerk - Night Shift - Cosmetics - DC Midrand

Dis\-Chem Pharmacies’ in Midrand has an opportunity available for a DC Dispatch Assistant Manager to join the team. The main purpose of this role will be to achieve operational excellence within the Dis\-Chem Distribution Centres incorporating functions in the following areas; Order consolidation, Route planning, Dispatch both Local and Line\-haul, Returns, Vehicle maintenance and in so doing ensure that both legal and customer requirements are met.

**Minimum Requirements…**

**Essential:**

* Grade 12 \- Matric or Senior Certificate and relevant Degree/Diploma in Logistics or Supply Chain Management.
* Minimum 3 Years relevant experience in Distribution, Logistics or Supply Chain Environment

**Advantageous:**

* Experience in the Retail/Pharmaceutical Supply Chain. Experience with SAP, EWM or other ERP systems.

 **Job Specification…**


Operational effectiveness and Planning:

* Ensure optimal route and space planning to meet the day\-to\-day strategic objectives.
* Understand and execute the planning process involved when stock leaves the distribution centre.
* Routing of vehicles in such a manner to ensure optimum utilisation and vehicle turnaround times.
* Ensure all deliveries picked the previous day, are delivered the next day to local stores and within 48 hours to Coastal stores.
* Arrange returns and collection of the upliftments which must be tracked throughout the return process.
* Manage the process flow within the return cage, as per Dis\-Chem standard and operational requirements.
* Implementation of more efficient means of streamlining the operations.
* Managing the productivity within the Department.
* Ensure that maintenance is carried out within the requirement of the vehicle operational requirement and maintain accurate records of vehicles.
* Assist with credit note reductions related to damages, picking and checking inaccuracies
* Demonstrates an understanding of the business measures and targets directly relating to own role.
* Liaise with night shift manager daily, related to work priorities, productivity, accuracy and staffing requirements.

  

Human Resource Management:

* Resolve personnel problems by analysing data, investigating issues, identifying solutions and take corrective action.
* Ensure all managers and supervisors in department manage their staff efficiently.
* Ensure training of new staff in that they have the necessary tools and equipment required to perform their duties efficiently.
* Set employee goals and objectives.
* Monitor staff performance including performance reviews.
* Determination of staffing requirements
* Follow up and control daily absence and over time.
* Ensure performance management is done and maintained.
* Manage team leave and absence.
* Manage employees that do not comply with Dis\-Chem Policies and procedures according to the disciplinary code.
* Develop an environment that creates, maintains or improves the ability to carry out work related obligations.
* Responsible for the succession planning of subordinates.

  

Administration:

* Ensure accurate administration for transactional excellence and POD requirements
* Manage and adhere to GWP, SHE programme and OHS act.
* Ensure department’s consumable needs are met.
* Ensure drivers are debriefed, paperwork is filled and queries resolved.
* Ensure admin and daily checking of all delivery log sheets takes place, to facilitate queries and credit note request.
* Monitor fleet running cost and diesel usage.
* Process all accidents and insurance claims.

  

Customer Service:

* Effective and efficient resolution and communication of internal and external customer day\-to\-day queries.
* Build and maintain good relationships with all 3rd party stakeholders and communicate effectively to resolve any supply chain issues.
* Ensure that all deliveries are delivered in full, on time and to the correct customer. Ensure that all customer related operational queries are efficiently resolved and feedback is given to customers and special orders are

  

Security and operating costs:

* Prevent and act on security or risk issues and ensure that risks are dealt with proactively.
* Manage outsourced companies, including daily and monthly monitoring of SLA\`s and costs.
* Ability to analyse and interpret any shrinkage indicators and act accordingly.
* Be security conscious all the time and avoid committing theft or fraud.

  

Finance:

* Identify supplier issues that impact required financial objectives and address them at the appropriate level internally and externally
* Proactively identify cost saving opportunities with expert insight into to true improvements and their ability to be effectively implemented.
* Manage financial indicators in line with budgets for the operations environment and adherence to corporate governance principles.
* Understand financial and planning indicators and act according to budget targets.

  

General:

* Housekeeping must be in accordance to Dis\-Chem standards. Make sure that your work station is always clean and tidy.
* Adhere to Dis\-Chem Policies and Standard Operating Procedures.
* Adhere to Health and Safety rules and regulations.
* Adhere to Dis\-Chem Uniform and personal appearance policy.
* Adhere to Dis\-Chem Disciplinary and Counselling Policy and Procedures.

 **Competencies**

**Essential:**

* Knowledge of Management Systems, Occupational Health and Safety Regulations, Public Safety and Security, Customer Service, Transportation Principles and Methods, Production and Processing, Material Handling Standards, Administration and Management, Supply Chain and Personnel and Human Resources Management. Knowledge of relevant Labour Relations Acts, industry standards and training objectives. Have knowledge of the business measures and targets, directly related to own role. Demonstrate thorough theoretical and practical knowledge and understanding of all Distribution Centre, logistics and supply chain operations. Comprehensive knowledge of Store and Distribution receiving procedures with regard to ordering, receiving and stocking. Knowledge of replenishment systems and procedures.
* English – Read, write and speak. Reading comprehension, writing. Proactively communicates in order to build co\-operative relationships with internal customers.
* Trustworthy and Honest. Demonstrates personal initiative. Takes accountability for own actions. Demonstrates a customer service mind set. Works with colleagues as a team player in order to achieve operational goals and targets. Have knowledge and understand consequential impacts of decisions made. – i.e. Good judgement. Display self\-confidence when interacting. Good admin skills. Coordination, active listening, monitoring, service orientation. Integrity, dependability, achievement/effort, cooperation, persistence, innovation, stress tolerance, and adaptability/flexibility. Works with colleagues as a team player in order to achieve operational goals and targets. Be willing to learn all different clerical functions. Be solution focused.
* Time management and deadline driven. Self\-control.
* Be able to lead, motivate and inspire others.

  

**Advantageous:**  

* Understand quality control analysis and coordination.
* 2nd Language – Read, write and speak.
* Be able to identify operational obstacles and opportunities and remain calm and focused under pressure.

 **Special conditions of employment:**

* South African Citizen
* MIE, clear criminal and credit
* Driver’s license and/or own reliable transport

 **Remuneration and benefits:**

* Market related salary
* Medical aid
* Provident fund
* Staff account

 **ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN\`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.**

 **Dis\-Chem Pharmacies is an equal opportunity employer. Dis\-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis\-Chem’s Employme

DC Dispatch Assistant Manager (Transport) Day Shift - Midrand

Dis\-Chem Pharmacies’ in Midrand has an opportunity available for a DC Inventory Stock Controller to join the team. The main purpose of this role will be to ensure that replenishment gets done on the various bins, within the Distribution system in the warehouse on a continuous basis. Ensure efficient and accurate continuous cycle counting of stock, in line with company standard operational procedures, and customer needs, if required to do so and ensure physical stock integrity and accuracy in the warehouse is maintained.

 **Minimum Requirements…**

**Essential:**

* Grade 12 or Senior Certificate with English and Mathematics

 **Advantageous:**

* Supply\-Chain or Logistics Degree or Diploma
* 2 Years relevant experience, in a Distribution, Logistics or Supply Chain Environment

**Job Specification…**


Replenishment:  

* Be responsible for ensuring accurate replenishment is performed on a regular basis.
* Be aware of what the system of replenishment entails and follow this process within the department.
* Ensure replenishment is done using a scanner.
* Ensure necessary cut offs and accuracy is maintained, at all times.
* Ensure that all stock is received and packed away and accurately maintained on the system.
* Assist with implementation and optimization of new projects related to improving the efficiency of operations such as the scanning project.
* Ensure that the warehouse racking and all storage utilization are optimized at all times.
* Ensure all stock integrity irregularities are communicated to the Inventory department.


Internal Customer Service:  

* Ensure effective and efficient replenishment into bins, according to standard operating procedures.
* Comply with minimum standards of accuracy, in order to meet customer requirements.
* Ensure effective and efficient relationships with internal customers to improve operating efficiencies.
* Must be willing to be rotated where needed and must be willing to perform any other function in the department to assist in other areas, should the need arise.


Cycle Counting:  

* Be aware of continuous cycle counts and follow the system used within the department.
* Ensure counts are done accurately.
* Ensure standards of speed and accuracy are maintained, while counting.

  

Stock Control:  

* Report damages and bin integrity issues to manager.
* Report recurring stock issues to manager.
* Ensure physical expiry dates and batch numbers are maintained correctly.
* Ensure standard operating procedures are effectively carried out to solve extra stock from over\-picks, interim areas, checking and pack stations.


Stock Audit:  

* When instructed, ensure accuracy of picking, receiving and replenishment processes, as indicated in the standard operating procedure.

  

General:  

* Housekeeping must be in accordance to Dis\-Chem standards. Make sure that your work station is always clean and tidy.
* Adhere to Dis\-Chem Policies and Standard Operating Procedures.
* Adhere to Health and Safety rules and regulations.
* Adhere to Dis\-Chem Uniform and personal appearance policy.
* Adhere to Dis\-Chem disciplinary and counselling policy and procedures.

 **Competencies**

**Essential:**

* Knowledge of Distribution Centre, logistics and supply chain operations. Have knowledge of the business measures and targets, directly related to own role.
* English –Read, write and speak. Proactively communicate in order to build co\-operative relationships with internal customers
* Trustworthy and Honest. Demonstrates personal initiative. Takes accountability for own actions. Demonstrates a customer service mind set. Works with colleagues as a team player in order to achieve operational goals and targets. Demonstrates an ability to remain calm and focused under pressure. Demonstrates the ability to identify operational obstacles and opportunities and refer to warehouse  

management. Have knowledge and understand consequential impacts of decisions made. – i.e. Good judgement. Display selfconfidence when interacting Good admin skills. Coordination, active listening, critical thinking, reading comprehension, writing, monitoring, service orientation, time management, judgment and decision making and active learning. integrity, analytical thinking, dependability, attention to detail, achievement/effort, cooperation, persistence, self\-control, initiative, innovation, stress tolerance, and adaptability/flexibility. Proactively communicates in order to build co\-operative relationships with internal customers. Works with colleagues as a team player in order to achieve operational goals and targets. Be willing to learn all different clerical functions. Be solution focused. Self\-confidence when interacting with people. Be able to work in a pharmaceutical environment (site applicable). Good admin skills.
* Demonstrate an understanding of the business measures and targets directly relating to own role.
* Time management, deadline driven and attention to detail.

**Advantageous:**

* Demonstrate a thorough understanding of replenishment of stock, in all the various sections of the DC.
* 2nd Additional language.
* Be able to identify operational obstacles and opportunities and remain calm and focused under pressure.

**Special conditions of employment:**

* Be able to adapt to working hours according to business needs.
* Be able to work any shift i.e. day, night, weekends, holidays and overtime as per business and operational requirements.
* Must be willing to be rotated to where needed and must be willing to perform any other functions within the department, should the need arise.
* Physical demands include walking and standing, climbing, kneeling, push and pull objects, lift and move objects , repetitive bending.

**Remuneration and benefits:**

* Market related salary
* Medical aid
* Provident fund
* Staff account

 **ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN\`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.**

 **Dis\-Chem Pharmacies is an equal opportunity employer. Dis\-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis\-Chem’s Employment Equity \& Transformation Strategy. Dis\-Chem actively supports the recruitment of People with Disabilities.**

DC Inventory Stock Controller (Night Shift) - Cosmetics DC - Midrand

Description We are seeking a skilled and customer-focused Customer Service Engineer to join our team. The successful candidate will be responsible for providing high-quality technical support, troubleshooting, maintenance, and service to customers, ensuring that technical issues are resolved efficiently and that customers receive a consistently high standard of service. What you'll do: Rapid Incident Response: Provide immediate onsite support to diagnose and resolve technical issues, minimizing…

Customer Service Engineer I (iOCO0085)

**JOB GRADE: B4**  

  

**JOB PURPOSE**  

The Internal Sales position at Mecer Inter\-Ed is responsible for supporting revenue growth through proactive client engagement, lead follow\-up, quotation management, order processing, and ongoing customer relationship management. This role serves as a vital link between the customer and the business, ensuring that enquiries are handled professionally, opportunities are converted into sales, and service delivery is efficient and customer\-focused. The position contributes directly to sales performance, customer retention, and overall business growth. **MAIN DUTIES**


Sales Generation  

  

Proactively identify and pursue sales opportunities through inbound and outbound customer engagement. Follow up on leads, enquiries, and quotations to convert opportunities into sales.  

  

Client Communication  

Act as a key point of contact for clients, providing timely and accurate responses to enquiries relating to products, pricing, stock availability, quotations, and order status.  

  

Quotation and Order Processing  

Prepare accurate quotations in line with approved pricing and product information. Process customer orders efficiently and ensure all required supporting documentation is completed correctly.  

  

Customer Relationship Management  

Build, maintain, and strengthen relationships with existing and prospective clients to drive repeat business, improve customer satisfaction, and support long\-term loyalty.  

  

Sales Support and Coordination  

Work closely with external sales representatives and internal departments, including finance, logistics, procurement, and administration, to ensure seamless service delivery and customer satisfaction.  

  

CRM and Data Management  

Capture, update, and maintain accurate client information, sales activities, quotations, and opportunities in the CRM system and related business systems.  

Pipeline Management and Follow\-Up  

Monitor outstanding quotations, pending deals, and open sales opportunities. Conduct regular follow\-up with clients to maintain momentum in the sales pipeline and improve conversion rates.  

  

Product and Market Knowledge  

Maintain sound knowledge of Mecer Inter\-Ed’s products and services to effectively communicate features, benefits, and suitable solutions to customers. Remain informed on customer needs and market trends relevant to the business.  

  

Problem Resolution  

Address and resolve customer queries, concerns, and sales\-related issues promptly and professionally, escalating matters where necessary to ensure resolution.  

  

Reporting  

Prepare accurate and timely reports on sales activity, quotations, conversions, customer interactions, and pipeline status as required by management.  

  

Professional Development  

Continuously improve product knowledge, sales capability, and systems understanding through ongoing learning and development initiatives.  

  

Compliance and Quality Assurance  

Ensure that all activities are performed in accordance with company policies, procedures, quality standards, and applicable regulatory requirements.  

  

**AD HOC DUTIES**  

Carry out various sales\-related and administrative duties, beyond those listed above, as may reasonably be required from time to time **QUALIFICATIONS, EXPERIENCE AND SKILLS**

**Qualifications and Experience:**

* Grade 12 / Matric.
* A qualification in Sales, Marketing, Business Administration, or a related field will be advantageous.
* Minimum of 1–2 years’ experience in an internal sales, customer service, sales support, or similar role.
* Experience working with CRM systems, sales software, quotation systems, and order processing systems.
* Proficient computer skills, including Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
* Experience with accounting, ERP, or related business systems will be advantageous.


Knowledge

* Understanding of internal sales processes and customer service principles.
* Knowledge of quotation preparation, order processing, and sales administration.
* Familiarity with customer relationship management systems and sales tracking tools.
* Sound understanding of sales support functions and their contribution to revenue generation.
* Basic knowledge of market trends, customer needs, and competitor activity relevant to the business.
* Knowledge of business administration, record\-keeping, and reporting practices.

Internal Sales (Midrand)

**Who are we?**

Miway is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world\-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what\-ifs” of the world. Company values that every employee subscribes to are: Accountability, Attitude, Energy, Creativity, and Professionalism. The ideal candidate is one who has the courage to be bold and subscribes to Miway’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then Miway is the place for you!**What will you do?**

We are looking for a vibrant, tenacious, determined individual into a Business Agent role to:
* Handle inbound and outbound calls, emails, chats and other queries from clients, brokers, or internal stakeholders.
* Resolve client queries timeously and accurately, ensuring client satisfaction.
* Educate clients on policy details, cover options, and processes.
* Maintain a polite, empathetic, and professional tone at all times.
* Ensure data is accurately captured and updated in the system.
* Assist with generally policy changes. Removing and adding of additional items.
* Upsell on relevant products based on your needs analysis.
**Minimum Qualification Required**
* Grade 12/Standard 10/NQF 4
* Financial Services Board Regulatory Exams (RE5\) completed
**Minimum Experience**
* Minimum 2 years’ experience in the STI industry
**Deliverables include, but will not be limited to**
* Grade 12/Standard 10/NQF 4
* Excellent knowledge of Miway Business products and systems
* Excellent experience on TIA/MIA accounts
* Knowledge of the Collections Queues and Processes
* Must be highly proficient in dealing with clients at all levels
* Understanding of Excel
* Organized
* Professionalism
* Self\-disciplined
* Self\-motivated
* Analytical
* Desire to excel
* Problem solving skills and solution oriented
* Flexibility
* Ability to multi\-task and cope with pressure
* Attention to detail
* Excellent administrative skills
* Good communication skills
* Able to work flexible hours
* Customer focus
* Active listening skills
* Results oriented
* Teamwork
* More than one language
**Competencies Required**
* Must be highly proficient in dealing with customers and staff at all levels
* Excellent administrative skills
* Ability to plan and manage time efficiently
* Results oriented
* Self\-disciplined and ability to work under pressure
* Self\-motivated and desire to excel
* Analytical and organised
* Problem solving skills and solution oriented
* Flexibility
* Ability to multi\-task and attention to detail
* Professional and organised
* Excellent Excel and PowerPoint skill
**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. **DEADLINE: 21 August 2026**
At Miway we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. Miway is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Client Services Business Chat Agent

**Who are we?**

Miway is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world\-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what\-ifs” of the world. Company values that every employee subscribes to are: Energy, Professionalism, Creativity, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to Miay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then Miway is the place for you!**Job Description: Business Insurance Sales Agent**

We are looking for a confident, driven, and customer\-focused professional with a strong interest in business insurance and sales. The ideal candidate is a strong communicator who can build trust with clients, understands business needs, and presents solutions clearly and persuasively. They are self\-motivated, target\-driven, and comfortable working independently while managing a portfolio of clients. Attention to detail, professionalism, and a proactive approach to relationship\-building are essential, along with a desire to learn and grow within the insurance industry.**Minimum Qualification Required*** Regulatory Exam (RE 5\)
* Commercial FAIS credits
* Matric / NQF 4
**Minimum Experience*** Minimum 3 years Business / Commercial Insurance background
* 3 years Inbound/Outbound call centre experience.
* Multimark III proficient
**Deliverables include, but will not be limited to**
* Consistently writing R125 0000 GWP plus a month
* Consistently achieving a Lead – Quote conversion rate above 65%
* Consistently achieving a Quote \- Sale conversion rate above 35%
* Achieve minimum quality score of 90%
* Data accuracy score of 90%
**Competencies Required**
* Self\-managed
* Good performance track record
* Well spoken
* Active listening skills
* Self\-motivated
* Good Time and Attendance record
* Quality orientated with great track record
* Must be highly proficient in dealing with clients at all levels
* Professional
* Ability to multi\-task and cope under pressure
* Team player
* Problem analysis and problem solving
**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. **DEADLINE: 19 August 2026**
At Miway we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. Miway is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Business Insurance Sales Agent

**Who are we?**

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world\-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what\-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!**What will you do?**

Up for a new challenge and feel you can make a difference? The Claims Legal Department is looking for a proactive and detail\-oriented individual to join us as a Front Office Advisor. This pivotal role serves as the engine room of our legal process, ensuring that every claim is accurately validated, investigated, and routed for success from the moment it reaches the department.  


**Role Purpose**

The Legal Recoveries Administrator is responsible for the initial "gatekeeping" and validation of legal claims. You will be tasked with determining the viability of a case by analyzing merits and motor collision law, conducting deep\-dive investigations/interviews, and utilizing tracing tools to locate third parties. Your goal is to ensure only valid, high\-potential matters proceed, while professionally managing rejections for those that do not meet the necessary legal or merit\-based criteria.**What will make you successful in this role?**
**Minimum Qualification Required**
* Grade 12/Standard 10/NQF 4
* A relevant tertiary qualification (Law, Paralegal, or Short\-Term Insurance) is highly beneficial.
* Experience in investigative interviewing or tracing is an advantage.

  


**Minimum Experience**
* Minimum 1 years’ experience in a Short\-Term Insurance (STI) environment.
* 1 Year experience in handling Motor Claims merits and/or Legal Recoveries.
* Experience in investigative interviewing or tracing is an advantage.
**Deliverables include, but will not be limited to**
* Claim Validation \& Rooting: Speedily assess incoming legal claims to determine validity and route them to the correct specialist teams.
* Merit Analysis: Apply sound knowledge of Motor Vehicle Collision law and the Apportionment of Damages Act to evaluate the strengths and weaknesses of a claim.
* Rejection Management: Attend to "no\-proceed" matters by clearly communicating rejections to stakeholders based on lack of merit or legal standing.
* Investigative Interviews: Conduct professional interviews with clients, witnesses, and third parties to gather critical evidence and clarify accident descriptions.
* Tracing \& Lead Following: Utilize specialized tracing tools and digital footprints to locate third parties and uncover leads essential for the legal process.
* Efficiency Standards: Ensure all "Front Office" actions meet strict service quality standards and internal SLAs to prevent bottlenecks.
* Stakeholder Liaison: Maintain professional communication with brokers, clients, and internal departments regarding the status of initial investigations.
**Competencies Required**
* Analytical Thinking: Ability to dissect complex accident scenarios and identify liability accurately.
* Investigative Mindset: Naturally curious with a "detective" approach to following leads and finding information.
* Legal Literacy: Strong understanding of motor collision law and the Apportionment of Damages Act.
* Conflict Resolution: Ability to handle difficult conversations, particularly when delivering claim rejections.
* Effective Communication: Excellent verbal and written skills for reporting and interviewing.
* Time Management: Ability to "root" claims speedily without sacrificing quality in a high\-pressure environment.
* Tech Savvy: Proficiency in using tracing software and internal claims management systems.
**Knowledge and Skills**
Customer Service
Quality, compliance and accreditation
Administration
Team Support**Personal Attributes**
Communicates effectively \- Contributing dependently
Decision quality \- Contributing dependently
Action orientated \- Contributing dependently
Optimises work processes \- Contributing dependently**Build a successful career with us**

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.**Core Competencies**
Cultivates innovation \- Contributing dependently
Customer focus \- Contributing dependently
Collaborates \- Contributing dependently
Being resilient \- Contributing dependently
Drives results \- Contributing dependently**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. **Deadline to apply: 20 August 2026\.****Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Front Office Advisor_Legal Recoveries Administrator

**Job Gade: B4**  

  

**Job Purpose:**  

The Junior Business Unit Associate supports the coordination, administration, and execution of vendor, partner, sales, and programme\-related activities within an assigned business unit and/or vendor portfolio.  

  

The role exists to build capability in commercial and vendor ecosystem management while contributing to strong customer experience, effective internal coordination, pipeline support, and the successful delivery of vendor\-aligned training and enablement activities.  

  

Depending on the organizational structure, the role may operate in one of two ways:  

* as a support role to a Business Unit Manager, assisting with the administration and execution of BU activities; or
* as a standalone portfolio support and coordination role with direct responsibility for managing an assigned vendor portfolio, maintaining stakeholder relationships, monitoring actions, and ensuring that operational and commercial follow\-through is delivered without day\-to\-day input from a Business Unit Manager.


  

Over time, the incumbent is expected to develop the business acumen, vendor knowledge, stakeholder management ability, and commercial discipline required to progress into a Business Unit Manager role  

  

**Responsibilities:**  

* The Junior Business Unit Associate is responsible for supporting or independently coordinating assigned vendor portfolio activities, business administration, pipeline tracking, customer and partner communication, meeting preparation, reporting, and follow\-up actions.
* This role may function either as a direct support role to a Business Unit Manager or as an independently managed junior portfolio role responsible for allocated vendor portfolios, depending on organisational design and business requirements.
* Vendor and Portfolio Coordination\- Support or independently coordinate assigned vendor portfolio activities, including meeting scheduling, follow\-ups, document preparation, and action tracking.
* Stakeholder Communication \- Maintain timely and professional communication with vendors, customers, internal teams, and other stakeholders, ensuring queries, updates, and commitments are tracked and resolved.
* Pipeline and Opportunity Administration \- Assist with maintaining the business unit pipeline by capturing leads, updating opportunity records, tracking progress, and supporting follow\-up actions to help improve conversion.
* Sales and Customer Support \- Provide administrative and coordination support for customer meetings, quotations, proposals, presentations, and related sales activities that contribute to revenue growth.
* Programme and Campaign Support \- Assist in the coordination of vendor programmes, marketing campaigns, events, launches, and related logistics to support market visibility and customer engagement.
* Reporting and Record Keeping \- Compile accurate reports, trackers, and status updates on vendor activity, pipeline movement, follow\-up items, and portfolio tasks within required timeframes.x
* Operational Follow\-Through \- Ensure deadlines, actions, and deliverables are followed up and closed out efficiently, supporting strong execution, reliability, and service discipline.
* Cross\-Functional Support \- Work with sales, marketing, operations, finance, and delivery teams to help coordinate business unit activities and maintain internal alignment.
* Customer Experience Support \- Contribute to a positive customer and partner experience by supporting responsiveness, professionalism, and effective issue escalation where necessary.
* Learning and Capability Development \- Actively build knowledge of vendor ecosystems, products, training solutions, and commercial processes, while demonstrating readiness for broader responsibility over time.
* Vendor Portfolio Ownership Support — Where applicable , assist in managing a defined portfolio of vendors or alliances, ensuring continuity, communication, and follow\-through on agreed actions.
* Growth Enablement — Support the identification and conversion of opportunities that contribute to BU revenue, customer growth, and partner engagement.
* Market and Programme Readiness — Help maintain portfolio and programme information so that the business unit is ready to respond to customer, vendor, and market opportunities quickly


AD HOC DUTIES:  

* Various tasks, beyond the above listed, from time to time.

  

**Qualification, Experience and Skills:**  

* A diploma or certificate in Business Administration, Marketing, Sales, Project Coordination, Customer Service, or Information Technology is preferred.
* A bachelor’s degree will be advantageous, especially for candidates being developed into future Business Unit Managers.
* Any vendor, IT, sales, or business administration\-related short courses will be an added advantage.
* 1 to 3 years’ experience in administration, sales support, customer service, coordination, account support, or a related commercial role.
* Experience in an ICT, training, education, or professional services environment will be advantageous.
* Exposure to vendor support, customer communication, document control, meeting coordination, or pipeline administration will be highly beneficial.
* Previous experience working in a structured team environment with deadlines, reporting requirements, and stakeholder engagement is preferred.
* For a more capable junior portfolio role, experience supporting customers, partners, or vendor activities in a commercial setting would be ideal.

  

**Knowledge:**  

  

The incumbent is expected to demonstrate strong knowledge in the following areas:  

  

Business Unit and Commercial Operations  

* Basic understanding of how a business unit functions, including sales support, customer coordination, reporting, follow\-up, and internal administration.
* Awareness of revenue drivers, pipeline stages, customer engagement, and the role of execution discipline in business performance

  

Vendor and Partner Ecosystems  

* Working knowledge of vendor relationships, partner structures, and how alliances contribute to business growth and customer value.
* Understanding of basic vendor communication, meeting coordination, action tracking, and portfolio administration.

  

ICT, Training and Service Environment  

* General knowledge of the ICT, training, or professional services sector, including the types of products, services, and certification offerings commonly managed in a vendor\-led environment.
* Awareness of the role of vendor\-authorized training in building capability, supporting customer needs, and enabling organizational growth

  

Customer Service and Stakeholder Engagement  

* Understanding of professional customer service principles, responsiveness, relationship management, and the importance of customer satisfaction and loyalty.
* Knowledge of how to communicate appropriately with internal and external stakeholders, including vendors, customers, and colleagues.

  

Sales and Pipeline Support Basics  

* Basic understanding of sales administration, lead tracking, quotations, proposals, and opportunity follow\-up.
* Awareness of how sales support contributes to customer acquisition, retention, and growth.

  

Administrative and Reporting Processes  

* Knowledge of document control, records management, meeting coordination, tracker maintenance, and routine reporting.
* Understanding of deadlines, workflow discipline, and the importance of accurate information management.


Cross\-Functional Working  

* Basic knowledge of how sales, marketing, operations, finance, and delivery teams interact to support business outcomes.
* Awareness of when to escalate issues, where to obtain information, and how to support internal coordination.


Compliance, Quality and Confidentiality  

* Understanding of basic confidentiality expectations, quality standards, and adherence to internal processes and approved ways of working.
* Awareness of the importance of accu

Business Unit Associate (Midrand)

Dis\-Chem Pharmacies is continuously looking for Casual Cashiers to build a talent pool for their Mall of Africa stores. The aim of a strategic talent pool is to have a readily available and pre\-screened group of individuals with specific skills, qualifications, or attributes that make them suitable for future job opportunities within Dis\-Chem Pharmacies.  

  

**Purpose of the role:**  

Support customer service at point of sale while ensuring a world\-class shopping experience. Record customer transactions on the Dis\-Chem operating system according to company policies \& standard operating procedures, with zero tolerance toward inaccuracies \& elimination of fraud risk **Essential:**

* Grade 12 / Matric
* A minimum of 6 months’ experience cashier/till operations experience
* Computer literate – MS Office
* Sound numerical skills
* Strong command of the English language
* Basic customer service
* Willing and able to work retail hours

  

**Job Description:**  

* Adhere to Dis\-Chem’s customer service policies and procedures
* Establish a professional relationship with customers
* Report customer complaints and compliments to the Frontline Supervisor, or store management
* Adhere to the customer turnover hourly rate
* Be aware of current sales and promotions
* Ensure colleagues and customers are not exposed to any risk
* Carry out and manage Dis\-Chem 5 star communication principles
* Be responsible for cash flow
* Ensure all line voids and price changes are approved and signed off by the supervisor
* Exchange merchandise for customers and accept returned goods by customers when authorised to do so
* Transact all purchases – receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis\-Chem
* Process all loyalty cards including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards and eBucks)
* Ensure cash is placed in drop safe according to Dis\-Chem’s SOPs
* Ensure usage of your code and password is restricted to only you; is safe, and is changed regularly
* Ensure all outgoing stock/items/scripts are scanned and paid for
* Ensure that all money is strictly kept safely and securely inside the till
* Handle daily takings confidentially, and only discuss with management
* Be alert, recognise and report suspicious behaviour to management
* Address queries regarding store merchandise
* Adhere to Dis\-Chem’s security policies and procedures

 **Competencies:**

**Essential:**

* In\-depth knowledge of operating cash registers, and maintaining cash drawers
* Knowledge of processing sales, refunds and payments
* Strong command of English (written and oral)
* Accuracy
* Attention to detail
* Presentable
* Emotional intelligence
* Social awareness
* Accountability
* Problem\-solving
* Analyse basic reports
* Trustworthy and honest
* Time management

 **Advantageous:**

* Third additional language

 **Special conditions of employment:**

* Willing and able to work retail hours
* Reliable transport and/or reside in close proximity to the store
* South African citizen
* Clear credit and criminal records

 **Remuneration and benefits:**

* Market\-related salary

 ***It's important to note that not all candidates in our talent pool will be hired by Dis\-Chem Pharmacies, and being in the talent pool does not guarantee employment. However, it increases a candidate's chances of being considered and potentially hired when a suitable position aligns with their qualifications and the company's needs.***

 **Dis\-Chem Pharmacies is an equal opportunity employer. Dis\-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis\-Chem’s Employment Equity \& Transformation Strategy. Dis\-Chem actively supports the recruitment of People with Disabilities.**

Casual Cashier - Mall of Africa

**MAIN PURPOSE OF THE POSITION:**


The Microsoft 365 Engineer is responsible for designing, planning, and delivering Microsoft 365 migration projects across customer environments. This includes tenant\-to\-tenant migrations, Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams migrations. The role plays a key part in supporting First Distribution's Modern Work and Security strategy by ensuring seamless migrations, minimizing business disruption, and enabling successful user adoption.  

  

**MICROSOFT 365 ENGINEER DUTIES AND RESPONSIBILITIES:**

**Microsoft 365 Migrations**

* Plan, design, and execute end\-to\-end Microsoft 365 migration projects.
* Perform migration readiness assessments and develop migration strategies.
* Execute tenant\-to\-tenant migrations for Microsoft 365 workloads.
* Configure Microsoft 365 tenants, Entra ID (Azure AD), Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams.
* Manage Microsoft 365 licensing, storage, and identity requirements throughout migration projects.
* Validate migration outcomes and ensure data integrity.
* Provide post\-migration support and issue resolution.

 **Technical Delivery**

* Troubleshoot migration, authentication, and access\-related issues.
* Utilize migration tools such as BitTitan and Quest to facilitate migration activities.
* Develop and execute migration scripts using PowerShell where applicable.
* Ensure migration activities follow Microsoft best practices and security standards.

 **Customer Engagement**

* Engage with customers and internal stakeholders throughout the migration lifecycle.
* Provide technical guidance, recommendations, and project updates.
* Support management initiatives and user adoption activities.
* Deliver migration documentation and knowledge transfer where required.

 **Project Management**

* Track migration progress against agreed timelines.
* Maintain accurate project documentation and reporting.
* Identify project risks and recommend mitigation strategies.
* Collaborate with project managers and technical teams to ensure successful project delivery.

 **KEY PERFORMANCE INDICATORS (KPI’S)**

* Migration project success rate
* On\-time project delivery
* Customer satisfaction
* Post\-migration user adoption
* Reduction in post\-migration support incidents
* Quality and accuracy of migration documentation
* Adherence to Microsoft best practices

 **REQUIREMENTS:**

 **Internal training associated with competencies:**

* During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on\-the\-job training experience.

 **REQUIREMENTS:**

* Relevant IT qualification (degree, diploma, or equivalent in Information Technology, Computer Science, or related field).
* Strong interest in **Microsoft 365** and cloud technologies.
* Good understanding of:
	+ Microsoft 365 (Exchange Online, SharePoint Online, OneDrive, Teams)
	+ Microsoft Entra ID (Azure AD)
	+ Basic identity and security concepts

 **Certifications (Required)**

* Microsoft Certified: Microsoft 365 Certified Administrator Expert (MS\-102\)
* Microsoft Certified: Teams Administrator Associate (MS\-700\)
* Microsoft Certified: Identity and Access Administrator Associate (SC\-300\)

 **TECHNICAL SKILLS:**

* Microsoft 365 Administration
* Exchange Online
* SharePoint Online
* OneDrive for Business
* Microsoft Teams
* Microsoft Entra ID (Azure AD)
* Microsoft 365 tenant administration
* Microsoft migration tools (BitTitan, Quest, or similar)
* PowerShell scripting (advantageous)
* Microsoft security and identity best practices
* Microsoft licensing and subscription management

 **SKILLS AND ABILITIES:**

* Strong problem\-solving and analytical skills
* Excellent verbal and written communication skills
* Strong customer service orientation
* Ability to work independently and within a team
* Excellent planning and organizational skills
* Strong stakeholder management
* High attention to detail
* Self\-motivated with the ability to manage multiple projects simultaneously
* Ability to remain calm under pressure
* Commitment to continuous learning and professional development

 **ABILITY TO MEET JOB REQUIREMENTS:**

* Fluent in English.
* Own reliable transport.

 **OFFICE REQUIREMENTS:**

* Work\-from\-office environment.
* Semi\-formal dress code.
* Working hours are from 08:00 – 17:00\.
* Excellent international business language skills (English), both written and verbal.
* Reliable transport to and from the office

 **NOTE:**

* This is a permanent position subject to a successful three\-month probationary period.
* You will be required to perform such duties as reasonably required by the business.
* Your job description may be amended from time to time if it is valid and reasonable.
* You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
* Duties must be performed\` faithfully, diligently, and to the best of your abilities.
* You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
* You may be required within reason, to work outside of set duties and/or perform in more than one role.

Customer Service Jobs in Midrand - Page 4

Vacancies (page 4 of 6)