Browse live customer service jobs in Midrand, Gauteng. Salaries, top employers and how to apply. Updated regularly.

Specialising in premium pet foods and accessories, Absolute Pets is the leading pet retailer in South Africa with over 200 stores across the country.


Our team of experts is looking for passionate and driven sales assistants to join the Absolute Pets family at one of our growing stores in Midrand**.**


If you want to join our team, these are a few of the key areas that you will need to be responsible for:


* Provide our customers with world class service
* Ensuring the store is fully stocked and orders placed accordingly
* knowledge of administration and IT systems
* Adhering to all company policies and procedures
* Its important that you have a passion for retail and love for animals. ( We will train you in all the products)


To join the Absolute Pets Team you should check all of the requirements :


* Matric or equivalent
* One year retail/sales (This would be advantageous \- )
* Verbal communication skills
* Must be able to work flexible retail hours.
* Ability to carry and pack stock
* Hardworking
* Interactive and engaging
* Reliable, trustworthy and dependable
* Passionate

Retail Sales Assistant

**Area Sales Professional \& Apps Services Engineer**

**Job Description**


The Sales Professional plans and executes sales targets and activities in a specified region and assigned Key Account for the portfolio of Siemens Healthineers In\-Vitro instruments, to increase sales with all existing and potential customers and to achieve defined commercial targets.

* Plans sales volumes and potential of all customers in the assigned region.
* Provides information via CRM for forecasts and planning.
* Analyses the specific market conditions and builds a sound market\-related network of stakeholders.
* Spots opportunities for local product and service portfolio solutions.
* Prepares customer contact, builds and maintains a customer focused network.
* Prepares / coordinates and negotiates proposals in cooperation with proposal mgmt. / other involved professionals and management.
* Coordinates the realization of assignments, may coordinate and contribute to setting up respective product developments, projects or services programs.
* Completes sales and revenue related key reporting.
* Contributes to the development of After\-Market business in the region.
* May act as a point of contact to customers in commercial matters and influences collaboration within the organization to secure customer support.
* Responsibilities will include 70% sales and 30% applications function

**Dimensions/KPI’s****:** Revenue target, Market Share, SoW, CCL status Improvement.

**Sales Skills:**

* Probes customers to fully understand their needs and problems.
* Suggest solutions, products and services that fit customers’ requirements.
* Leverages industry trends to position Siemens solutions
* Sells Siemens products and solutions to all key stakeholders within targeted accounts.
* Successfully launches new products and services.
* Good interpersonal skills
* Work in a team, and individually without supervision

**Healthcare Industry Knowledge:**

* Has deep knowledge of the healthcare market, developments and trends.
* Knows the business of healthcare ownership, structure, reimbursement, regulations, capital markets,
* Operating margins, key legislation, products, technology, etc.
* Foresee how developments and trends could impact on the healthcare industry, customers and Siemens Business environment.

**Account Management Skills:**

* Research and compiles information on targeted accounts
* Efficiently prospects and qualifies new customers and business opportunities, sets objectives and prepares on\-going account strategies and plans to achieve sales targets.
* Creates overall account\-level and call\-level plans to drive sales activities \- using proven planning concepts.
* Is skilled at creating interest and setting sales appointments
* Establishes rapport and cultivates relationships with key players in assigned accounts.
* Serves as a trusted advisor across assigned accounts C\-Level.
* Accurately assesses probability of closure.
* Analyses sales losses and defines corrective actions
* Maintains complete and accurate account documentation in company\-supported sales and CRM tools.
* Maintains total involvement during the sales cycle, bringing in additional resources as needed.
* Ensures the highest level of customer satisfaction in every engagement, helping facilitate long\-term, repeatable business.
* Good organizational skills

**Product Knowledge:**

* Describes the major product offerings, specifications/technical features, primary applications and service options for all Healthcare Sector products.
* Has knowledge of peripherals (if applicable), interfaces, compatibility, networks, and other IT\-related items.

**Clinical Knowledge (If applicable):**

* Understands customers’ clinical workflows.
* Understands clinical applications and approaches to disease management.
* Competitor Knowledge: Understanding of competitor offerings in basic.

**Application Services Engineer**

* Application responsibilities listed below are mainly focused on **small to medium equipment for Coagulation and Hematology.**
* Support customers in using (software) applications and solutions to the optimum extent.
* Provide comprehensive training for using applications and solutions focused on specific customer demand.
* Configure software applications to meet customer needs.
* Act as an interface between customer and provider of application to solve customer problems and enhance the application with new features.
* Delivery of Application Training and Application Support for Installation, and Service is the primary responsibility to ensure customer satisfaction.
* Working with the Customer Care Center, taking the ownership of customer applications and systems events, to plan and finish actions that will result in the most effective resolution of customer events in a timely, efficiently, and productive manner.
* Responsible for the customer satisfaction at assigned systems, demonstrating proactive attitude and actions to optimize their performance and image.
* Develop and maintain relationships with customers.
* Install and configure systems, working with Customer Service Engineers to train customers, all with highest quality standards and meeting timelines.
* Update system software in accordance with deadlines set by the company. Inform customers of the advantages to be gained by the update and organizing training if necessary.
* Contribute to creating a motivated, positive, and communicative atmosphere, with tight teamwork with all other colleagues and departments.
* Develop the Siemens Healthineers brand image, always projecting an image of professional and competence.
* Discussing with customers action taken to resolve events and explaining any further actions that may be required.
* Using good judgement to decide when to investigate the escalation process to resolve a customer event.
* Work within deadlines to prepare information for management and colleagues when requested.
* Informing service management or team leaders of situations where customer satisfaction is compromised or contractual obligations are unlikely to be met.
* Responsible for the complete and correct use of the complaint handling software defined by the company and strict compliance with quality procedures and work instructions.
* Contribute to achieving the Mission, Values, and Vision of the company. Always maintain strict compliance with the ethical principles and Health, Safety, and Quality norms of the company.

**Qualifications \& Experience**

* Degree or Diploma in Biomedical Technology (Clinical Pathology) or related qualification/ Medical technologist diploma or equivalent. ± 3 years’ experience working in the diagnostic medical laboratory environment.
* Good understanding of In\-Vitro testing and of Small to Large Lab workflow, management and challenges.
* The applicant needs to preferably come from a sales environment dealing with InVitro instruments and have a minimum of 3 years proven track record in In\-Vitro sales.
* Candidate should have strong knowledge in the **Coagulation and Hematology Disciplines**.
* This role will provide support to, but not limited to: **Northwest, Limpopo, Mpumalanga, Free State and Gauteng.**
* Knowledge of quality control and troubleshooting of quality control results
* Knowledge in the field of diagnostic systems, reagents, PC systems, operating systems, network engineering, interface engineering, basic medical knowledge.
* Sound knowledge of the medical analysis laboratory and the range of equipment.
* A thorough knowledge of company procedures, policies, mission, vision and values.
* Dependability, capacity for teamwork, capability to come to decisions, organizational skills, self\-reliance and motivation, and good interpersonal skills.
* Good communication skills both verbally and written, with the ability to deal with customers and staff at all levels.
* Ability to sell, good teaching skills, good team worker.
* Fluency in English written and spoken
* Excellence, Quality 

Area Sales Professional Invitro

**Role Purpose**



Provide assistance in the analyzation and interpretation of revenue transactions and contractual revenue arrangements to ensure that revenue is recognised accurately as per the requirements of IFRS 15 and processed in the accounting system.


**Role Description**



Preparation of month end activities \- this includes month end journals and revenue recognition \- monthly to ensure business activities are appropriately accounted for. Accurately present the financials and ensure that analysis of financial results is documented and communicated in a timely manner.Review of journals prepared by the specialists. Revenue recognition: Adhering to relevant IFRS standard for complete and accurate reporting ERP systems (i.e.Microsoft Dynamics 365 , HFM and Anaplan) Extract data from various billing platforms (i.e. BRM) to be used for revenue recognition. Extract and prepare Service Delivery report to be used for accrual accounting. Extract and prepare CDR report to be used for accrual accounting. Ensure no unrecorded revenue from monthly billing reports. Prepare and sign off on monthly billing to revenue recon. Analyse once off project revenue for proper accounting. Revenue recognition for Wholesale Voice (WSV) Extract billing data from Springboard billing platform to be used for Revenue recognition. Review and Analysing the Churn and Non\-churn reporting Prepare Operations and Maintenance schedules for all applicable contracts.



Customer First (Improve customer experience and loyalty)



Attend to; Resolve and follow through on queries and specific request from business. e.g. revenue analysis reports Prepare monthly analysis of revenue movement per component for use by Business. Provide Revenue Management support to the Sales team and address any of their ad hoc requests. Assist in the preparation of the customer level file broken down to customer detail monthly. Prepare accurate HFM \& Anaplan files for submission to Reporting within deadlines submitted by reporting Assist with the preparation of the revenue AFS disclosures and notes.



Prepare accurate, complete, and timely monthly MIS segment reports, product, voice and data, with breakup of NRC, MRC and Usage components by day 6\.



Prepare a monthly analysis of revenue movement per component. Satisfactorily attend stakeholder's queries on MIS reports. Timely and accurate reporting of OPCO decks and MPR Slides Initiate digitisation for manual intensive processes Review and submission of accurate balance sheet reconciliations and submission to FloQast Internal All Employees Preparation and submission of accurate Short/Long term split of deferred revenue balance to reporting.



Effective management of revenue from projects



Tracking and Maintaining of all revenue projects Ensure Revenue recognition is supported, get Sign off from the customer /project manager and confirm that revenue is recorded in the correct period. Preparing a monthly journal of deferred projects that are not fully delivered and follow up on their completion status Maintaining all billing in unearned relating to projects and follow up for signs offs, resulting in releasing the revenue. Regular analysis of back\-billing and confirming that revenue is recorded in the correct period. Ensure that all deferred revenue \& IRU’s monthly amortization are supported by schedules. Assist with the monthly preparation of Flash numbers.



Ad\-hoc functions from time to time



Transfer of skills to team members, and overall assistance to the team. (Empower \& Develop Others) Share knowledge and demonstrate cooperation and collaboration (with team members) to achieve team goals Preparing customised reports for any stakeholder that requires, and Weekly Usage tracking and reporting Assist with the documentation of new operational procedures and processed and updates to the Revenue Management Policies.


  

B\-tech Degree/ BCom/ or Honours Degree: Essential



3 Years Financial Accounting, Data Analysis Experience: Essential



Knowledge of ERP systems i.e. SAP, Microsoft Dynamics 365:Essential



Microsoft Office i.e. Outlook, PowerPoint, Word:Essential



All Appointments are subject to the Labour Legislation in the respective country.

Senior Specialist: Revenue Accounting

**Who are we?**

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world\-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what\-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!


**What will you do?**
---------------------

* Respond promptly and professionally to inbound client queries via phone, chat, WhatsApp, or email.
* Maintain high\-quality service delivery in line with MiWay’s values and industry standards.
* Manage customer interactions efficiently and courteously, providing clear and helpful responses.
* Handle escalations appropriately, ensuring clients feel supported until resolution.
* Contribute to ongoing service improvement by providing client feedback and insights.
* Stay updated on new technologies and service methods to elevate the client experience.


**What will make you successful in this role?**
-----------------------------------------------

**Minimum Qualification Required**

* Grade 12/Standard 10/NQF 4
* Relevant RE5 qualification advantageous

  

**Minimum Experience**

* Minimum 12 months Call Centre and administrative experience
* Minimum 12 months in the STI environment and client services experience

  

  

**Deliverables include, but will not be limited to**  

* Compliance with the Quality Assurance requirements
* Meet the monthly target on productivity measures.
* Upselling and meet the required Net Premium target.
* Excellent collaboration with other subdepartments to promote client retention.
* Good knowledge of the Miway Products
* Great performance track record on your measures
* Great customer experience and customer journey
* Efficient in handling chat and calls hybrid system
* Meet the Monthly VAPS and Irefer targets.
**Competencies Required**

* Excellent Verbal and communication skills
* Quality orientated and organized.
* Self\-disciplined and Self\-motivated
* Analytical and desire to excel.
* Active listening skills
* Problem\-solving skills and solution\-oriented
* Excellent administrative skills
* Good communication skills (verbal \&written)
* Able to work flexible hours.
* Customer focused.
* Results and Target driven.
* Teamwork and Professionalism
* Flexibility
* Ability to multi\-task and cope with pressure
* Excellent attendance record
* Computer literacy


**Knowledge and Skills**
------------------------

Customer Service
Team Support
Administration
Quality, compliance and accreditation
**Personal Attributes**
-----------------------

Communicates effectively \- Contributing dependently
Decision quality \- Contributing dependently
Action orientated \- Contributing dependently
Optimises work processes \- Contributing dependently
**Build a successful career with us**
-------------------------------------

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.


**Core Competencies**
---------------------

Cultivates innovation \- Contributing dependently
Customer focus \- Contributing dependently
Collaborates \- Contributing dependently
Being resilient \- Contributing dependently
Drives results \- Contributing dependently
**Turnaround time**
-------------------

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. **Deadline to apply: 16 September 2025** .


**Our commitment to transformation**
------------------------------------

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Client Service Agent

**Who are we?**

Miway is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world\-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what\-ifs” of the world. Company values that every employee subscribes to are: Accountability, Attitude, Energy, Creativity, and Professionalism. The ideal candidate is one who has the courage to be bold and subscribes to Miway’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then Miway is the place for you!


**What will you do?**
---------------------

We are looking for a vibrant, tenacious, determined individual into a Business Agent role to:


* Handle inbound and outbound calls, emails, chats and other queries from clients, brokers, or internal stakeholders.
* Resolve client queries timeously and accurately, ensuring client satisfaction.
* Educate clients on policy details, cover options, and processes.
* Maintain a polite, empathetic, and professional tone at all times.
* Ensure data is accurately captured and updated in the system.
* Assist with generally policy changes. Removing and adding of additional items.
* Upsell on relevant products based on your needs analysis.


**Minimum Qualification Required**
----------------------------------

* Grade 12/Standard 10/NQF 4
* Financial Services Board Regulatory Exams (RE5\) completed


**Minimum Experience**
----------------------

* Minimum 2 years’ experience in the STI industry


**Deliverables include, but will not be limited to**
----------------------------------------------------

* Grade 12/Standard 10/NQF 4
* Excellent knowledge of Miway Business products and systems
* Excellent experience on TIA/MIA accounts
* Knowledge of the Collections Queues and Processes
* Must be highly proficient in dealing with clients at all levels
* Understanding of Excel
* Organized
* Professionalism
* Self\-disciplined
* Self\-motivated
* Analytical
* Desire to excel
* Problem solving skills and solution oriented
* Flexibility
* Ability to multi\-task and cope with pressure
* Attention to detail
* Excellent administrative skills
* Good communication skills
* Able to work flexible hours
* Customer focus
* Active listening skills
* Results oriented
* Teamwork
* More than one language


**Competencies Required**
-------------------------

* Must be highly proficient in dealing with customers and staff at all levels
* Excellent administrative skills
* Ability to plan and manage time efficiently
* Results oriented
* Self\-disciplined and ability to work under pressure
* Self\-motivated and desire to excel
* Analytical and organised
* Problem solving skills and solution oriented
* Flexibility
* Ability to multi\-task and attention to detail
* Professional and organised
* Excellent Excel and PowerPoint skill


**Turnaround time**
-------------------

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. **DEADLINE: 14 September 2026**

At Miway we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. Miway is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Client Services Business Agent

**Who are we?**

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world\-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what\-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!


**What will you do?**
---------------------

The Litigation Assistant Advisor is responsible for providing crucial administrative and operational support to the legal litigation team. This role ensures the smooth and efficient handling of administrative tasks related to MiWay's legal claims portfolio, helping to manage inboxes, process payments, handle queries, and assist with various audit and reporting functions. The position is vital for maintaining organizational efficiency and supporting the legal team in mitigating risk.


**What will make you successful in this role?**
-----------------------------------------------

**Minimum Qualification Required**

* Grade 12/ NQF Level 4
* A Paralegal Diploma, Legal Assistant Certificate, or a related qualification (NQF Level 5 or higher) is advantageous.
* Alternatively, relevant experience in a legal or insurance claims environment will be strongly considered.

  

**Minimum Experience**

* Minimum of 2 years of experience in an administrative or support role within a law practice or an insurance claims department.
* Experience with legal billing, client communication, and managing administrative legal processes is advantageous.


**Key Resonsibilities**
-----------------------

* Query Management: Handle ad\-hoc queries including Acknowledgement of Debt (AOD) questions, requests for

additional claims information, outstanding invoices, general emails from legal firms, and troubleshooting system issues.
  

* Financial Administration: Assist with clearing the disbursement list and processing payments for legal firms in a

timely manner.
  

* Inbox and Correspondence Management: Actively manage and monitor the settlement, liability, and correspondent

accounts inboxes, ensuring all communications are attended to promptly.
  

* Audits and Tracers: Provide support for internal audits and manage the process for tracers as required by the

legal team.
  

* Client Service: Serve as a point of contact for client complaints, addressing issues professionally and escalating them

to the appropriate manager when necessary.
  

* Reporting: Assist in compiling and distributing progress reports to support the Litigation Manager.


**Knowledge and Skills**
------------------------

* Strong understanding of administrative processes within a legal or insurance environment.
* Familiarity with basic legal and insurance terminology.
* Excellent organizational and time\-management skills, with the ability to manage multiple tasks and deadlines effectively.
* Proficient in Microsoft Office Suite (Outlook, Word, Excel).
* High level of accuracy and attention to detail.
* Strong written and verbal communication skills for effective stakeholder engagement.
* Problem\-solving skills for handling routine queries and system issues.


**Compitencies Required**
-------------------------

* Organizational Skills and Attention to Detail
* Client Focus and Professionalism
* Effective Communication
* Problem Solving
* Teamwork and Collaboration
* Integrity and Reliability
* Resilience and Adaptability


**Personal Attributes**
-----------------------

Self\-development \- Contributing dependently
Decision quality \- Contributing dependently
Action orientated \- Contributing dependently
Communicates effectively \- Contributing dependently
**Build a successful career with us**
-------------------------------------

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.


**Core Competencies**
---------------------

Cultivates innovation \- Contributing dependently
Customer focus \- Contributing dependently
Drives results \- Contributing dependently
Collaborates \- Contributing dependently
Being resilient \- Contributing dependently
**Turnaround time**
-------------------

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. **Deadline to apply: 14 September 2026\.**

**Our commitment to transformation**
------------------------------------

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Litigation Assistant Advisor

Please note that the responsibilities listed below are not exhaustive and may be expanded or modified as necessary to meet the evolving needs of the organization.  

  

**MAIN PURPOSE OF POSITION:**


The role of an Internal Sales Support representative is to service the needs of a company's existing clients, respond to new sales inquiries and to support the activities of the external sales team by marketing our company’s brand in a way that is positive, honest, and professional. The work you do on the phone is directly linked to successful outcomes resulting from customer retention and word\-of\-mouth sales.

 **Internal Sales Support Job** **Duties and Responsibilities**

 **Perform administration of reseller quotations**

* Receive inbound customer sales inquiries and provide quotations, product/service information, support, and pricing details in response to inbound inquiries, promoting the features and benefits of the brand’s products/services.
* Process sales orders and arrange the dispatch and administration of products/services sold.
* Receive, manage, or escalate customer complaints related to the sale of the brand's products/services.
* Respond to Account Manager/Reseller within 2 hours of receiving a request for a quotation with the quote or relevant SLA.
* Ensure that the relevant quote is done on the Customer Relationship Management system prior to releasing the quotation:
* CRM: \- Load opportunity
* + Do/Load Quote
	+ Check/Load Values (Cost and Selling price)
	+ Leave in Identified with default close date
	+ Add tracking notes; Sales will then be responsible from there.
* Comprehend and engage with any new systems introduced by the company, ensuring their effective utilization.
* Ensure that the knowledge of all promotions is updated and applied to quotes where relevant.
* Manage the quote and order process through to completion by liaising with the Vendor, Sales Specialists, Brand Teams, and Resellers where needed.
* Revision of quotes as required. Example: amendments to the bill of materials and amendments of the rate of exchange.
* Escalations to Vendor for pricing and discount queries, or where Vendor is outside of Service Level Agreements – in conjunction with Management.
* Maintain professional working relationships with Vendors, Sales Teams, Brand Teams, and Resellers
* Compilation and distribution of backlog reports every week or as needed.
* Perform any general administration duties in line with previous capabilities and competencies.
* Maintain brand directory with First Distribution quotes, vendor quotes, and information for easy reference.
* Maintain order books with all relevant information.
* Maintain brand folders and keep updated with all relevant information with regard to the brand.
* Provide quote support on all DC and NW and CS brands for internal FD staff.
* Provide sales support directly liaising with resellers for JHB and Africa.

 **Vendor product and process knowledge**

* Gain relevant knowledge of products and processes by attending relevant training and vendor webinars.
* Attain and uphold skills and certifications pertinent to all brands you quote, as this is a prerequisite for employment, ensuring a thorough understanding of each brand.
* Ensure multiskilling by gaining knowledge from pre\-sales and brand managers to be able to do entry\-level configs.
* Maintain a high standard in the quality of the work delivered.

 **Vendor product and process knowledge**

* Gain relevant knowledge of products and processes by attending relevant training and vendor webinars.
* Attain and uphold skills and certifications pertinent to all brands you quote, as this is a prerequisite for employment, ensuring a thorough understanding of each brand.
* Ensure multiskilling by gaining knowledge from pre\-sales and brand managers to be able to do entry\-level configs.
* Maintain a high standard in the quality of the work delivered.

 **Internal training associated with competencies:**

* During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on\-the\-job training experience.

 **Minimum Qualifications :**

* Matric
* 2\- 3 years of internal sales support experience within the ICT Distribution industry.

 **Skills and Abilities**

* Strong Self Motivational and Empowerment skills.
* Strong Communication Skills.
* Strong Relationship and Self\-Management Skills.
* Takes Initiative.
* Works well with all kinds of people.
* Remains calm under pressure.
* Proven account management or other relevant experience
* Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
* Excellent time management skills.

 **Ability to meet Job Requirements:**

* Fluent in English
* Own reliable transport and a valid driver’s license

 **Office Requirements****:**

* Office\-based working environment.
* Semi\-formal dress code.
* Working hours are from 08:00 – 17:00\.
* Excellent international business language skills (English), both written and verbal.
* Reliable transport to and from the office.

  

**NOTE:**  

* This is a permanent position subject to a successful three\-month probationary period.
* You will be required to perform such duties as reasonably required by the business.
* Your job description may be amended from time to time if it is valid and reasonable.
* You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
* Duties must be performed faithfully, diligently, and to the best of your abilities.
* You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
* You may be required within reason, to work outside of set duties and/or perform in more than one role

Internal Sales Support Specialist

\*\***The position is temporary for 6 months**\*\*

**About Us**

bolttech is a fast\-growing global insurtech with a mission to build the world’s leading, technology\-enabled ecosystem for protection and insurance. Our vision is to connect people with more ways to protect the things they value.

Launched in 2020 in Singapore, bolttech’s 1,600\+ team serve customers in 35\+ markets across Asia, Europe, North America, and Africa. With international licenses, an extensive partner network, and leading\-edge technology and product innovation capabilities, our ecosystem brings together insurers and distributors to make it easier for customers to get the right protection at the point of need.

**In this position you will:**

Manage the daily repair operations for the ASUS repair line, including overseeing spare parts usage and inventory reporting, performing troubleshooting, system installations, updates, and software configurations, and maintaining accurate repair records and job cards in CRM systems.

**You will be responsible for:**

* Ensuring turnaround times meet customer expectations
* Managing repair return rates and quality outcomes
* Overseeing daily productivity and output volume
* Ensuring compliance with OEM standards
* Maintaining accuracy in parts usage and reporting

**For you to be successful:**

…we expect you to demonstrate the following key competencies:

**Impactful**

* Deliver high\-quality repairs with a focus on efficiency, accuracy, and meeting turnaround time targets
* Apply strong troubleshooting and diagnostic skills to resolve issues effectively and minimize repeat repairs

**Customer Focus**

* Ensure repairs meet customer expectations and quality standards
* Maintain attention to detail to reduce return rates and improve overall customer satisfaction

**Literacy – Digital, Tech \& Data**

* Demonstrate strong hardware and software troubleshooting capabilities
* Work confidently with OEM repair systems, diagnostic tools, and CRM platforms
* Accurately document repairs, parts usage, and service records in digital systems

**You will require the following qualifications and skills**

* Technical certification in IT/Electronics/Computer Repair
* Previous laptop repair experience
* OEM accreditation preferred

**Diversity and Inclusion**

At bolttech, we are diverse and inclusive. We value each person's unique skills, background, and identity. We never discriminate on cultural background, religion, sex, gender, gender identity or expression, sexual orientation, age, disability, veteran status, genetic information, marital or family status or any legally protected status. Everyone belongs. And because everyone’s different, we’re also flexible in the ways we work, so each person can bring their best efforts every day.

Work Location: In person

Mobile Phone Repair Technician

**MAIN PURPOSE OF THE POSITION:**  

  

The Internal Sales Specialist is responsible for driving sales growth, supporting partners, and ensuring smooth sales operations from quoting to delivery. The role focuses on building strong partner relationships, protecting profit margins, delivering excellent service, and supporting the business through accurate and efficient internal sales processes  

  

**INTERNAL SALES SPECIALIST DUTIES AND RESPONSIBILITIES:**  

  

**Sales \& Business Growth**  

  

* Generate revenue through quoting, upselling, and cross\-selling.
* Identify new business opportunities within existing accounts.
* Support Channel Managers with sales opportunities and pipeline management.
* Convert leads into sales opportunities.
* Assist with onboarding new partners.


  

**Financial \& Commercial Support**  

  

* Ensure pricing and margins are accurate.
* Manage discounts according to company guidelines.
* Ensure credit checks are completed before processing orders.
* Support debtors and forecasting processes.


  

**Operational Support**  

  

* Process quotes, orders, and vendor registrations accurately and on time.
* Maintain accurate CRM and ERP records.
* Coordinate with warehouse and logistics teams for successful deliveries.
* Resolve order queries and escalate issues when necessary.


  

**Vendor \& Product Knowledge**  

  

* Maintain strong knowledge of vendor products, pricing, promotions, and programs.
* Ensure correct product positioning and alignment with vendor strategies.
* Participate in vendor training and engagement sessions.


  

**Partner \& Customer Service**  

  

* Provide professional and responsive communication to partners and vendors.
* Build strong relationships and ensure a positive customer experience.
* Act as a reliable commercial support contact for partners.


  

**Teamwork \& Development**  

  

* Contribute positively to team culture and collaboration.
* Support and mentor junior team members where required.
* Complete required product, vendor, and internal training programs.
* Continuously improve sales, system, and commercial skills.


  

**REQUIREMENTS:**  

  

**Internal training associated with competencies:**  

  

* During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on\-the\-job training experience.


  

**REQUIREMENTS:**  

  

* Bachelor’s degree in business, Marketing, Finance, or a related field is advantageous.
* Previous experience in internal sales or commercial support is preferred within the telecommunications/ IT distribution industry.
* Understanding of sales processes, pricing, margins, CRM, and ERP systems.
* Strong communication, organisational, and problem\-solving skills.
* Valid driver’s license and reliable vehicle.


  

**SKILLS AND ABILITIES:**  

  

* Sales and customer service skills
* Understanding of pricing, margins, and basic finance
* Ability to use CRM and ERP systems
* Organised and able to manage multiple tasks
* Problem\-solving ability
* Teamwork and collaboration
* Willingness to learn products and systems
* Basic understanding of sales processes (quote to cash)


  

**ABILITY TO MEET JOB REQUIREMENTS:**  

  

* Strong attention to detail
* Good communication skills
 **OFFICE REQUIREMENTS:**  

  

* Office\-based working environment.
* Semi\-formal dress code.
* Working hours are from 08:00 – 17:00\.
* Excellent international business language skills (English), both written and verbal.
* Reliable transport to and from the office.


  

**NOTE:**  

  

* This is a permanent position subject to a successful three\-month probationary period.
* You will be required to perform such duties as reasonably required by the business.
* Your job description may be amended from time to time if it is valid and reasonable.
* You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
* Duties must be performed\` faithfully, diligently, and to the best of your abilities.
* You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
* You may be required within reason, to work outside of set duties and/or perform

Internal Sales Specialist

Coca\-Cola Beverages Africa (CCBA) presents an exciting opportunity for a Logistics Customer Engagement Specialist, to join the Midrand team at CCBA. The role will report to the Country Lead Customer Engagement.
   

  

 CCBA is the 8th largest Coca\-Cola?authorised bottler in the world by revenue, and the largest on the continent. It accounts for over 40 of all Coca\-Cola ready\-to\-drink beverages sold in Africa by volume. With over 14 000 employees in Africa, CCBA group services more than 800 000 customers with a host of international and local brands. CCBA group operates in 14 countries: South Africa, Kenya, Ethiopia, Uganda, Mozambique, Namibia, Tanzania, Botswana, Zambia, Eswatini, Lesotho, Malawi and the islands of Comoros and Mayotte.
   

  

**Key Purpose**
 The Logistics Customer Engagement Specialist is responsible for elevating the customer experience through proactive engagement, data\-driven insights, and seamless collaboration across the logistics value chain. This role champions the voice of the customer by analyzing feedback, resolving escalations, and driving targeted engagement programs that enhance satisfaction and strengthen loyalty. Working closely with Distribution, Warehouse, Supply Chain, and Sales teams, the specialist ensures operational excellence by reducing service failures, improving delivery performance, and enabling On Time, In Full execution. Ultimately, this role exists to create a frictionless customer journey, boost service quality, and support continuous improvement across Logistics.

Logistics Customer Engagement Specialist

**Role Purpose**



The primary responsibility of Bid Specialists is to manage bids from the time that a sales opportunity is qualified in (assessed as a desirable deal for LTSA to pursue) to the time that it is won or lost and handed over to the delivery team that will fulfil the project or contract with the client.


**Role Description**



To manage the bid qualification (bid Go / No Go) process for new opportunities.Liaise with internal teams and get inputs from a variety of stakeholders, typically involving contributions from sales, marketing, product teams, finance, commercial, legal and delivery.Provide valuable input into opportunity qualification, win strategies, commercial discussions and solution design.Manage information database and collate all information required for the bid process.Responsible for collecting and collating all information needed to prepare the proposal, including both technical and cost elements.



Manage bids in accordance with the LTSA Bid Process, using related supporting tools and systems.Manage all aspects and stages of the bid, including coordination of:  

Initiation and planning,Kick\-off,Solution Definition,Content Development,Response Consolidation,Team Reviews,Quality Control,Management Review and Authorisation,Package and Deliver,Post\-submission Administration,Bid Revisions,Bid Award,Win/Loss Review. Preparing and reviewing the commercial aspects of the bid, ensuring all services are included in the final proposal to the customer.Contributing to the written proposal \- both in terms of content and presentation.Engaging with respective cross\-functional divisions within the organization on the information required for the submissions for tenders.Collaborates with Supply Chain Management to coordinate requests to subcontractors. Set up files to ensure that all tender information is appropriately documented and secured.Establish a communication schedule to update relevant stakeholders including internal teams in the organization on the progress of the tender.Review the quality of the work completed with the cross\-functional divisions and the Bid Manager on a regular basis to ensure that it meets the tender specifications.


  

Matric:Essential



Prince 2 Foundation Certification:Desirable



APMP Foundation or Practitioner level:Desirable



At least 2 to 3 years’ experience in Bid Management.

  

1 years’ experience in Project Management and 2 years’ experience in Sales Suppor

Specialist: Bid

PURPOSE OF POSITION: Leading a store team to meet business KPIs including driving sales, cost control, mitigating risks and stock loss, administration and ensuring world class store standards.

  



RESPONSIBILITIES:


* Increase sales by focusing on customer service and world\-class store standards, maintenance of the store image, stock management and promotional implementation
* Stock loss is minimised by having a healthy store culture and following security measures, stock and cash handling procedures.
* Manage cost according to the company low cost culture by driving efficiencies in the store.
* Ensure administrative duties within the store are done according to the company guidelines.
* Leading a dynamic team of Dynamos \- taking responsibility for team training, coaching and performance.
* Standards \- maintain general health, safety and housekeeping standards

  

JOB REQUIREMENTS:


* Grade 12
* Proficient in English.
* Relevant tertiary education \- a degree/diploma in a business/retail related field would be an advantage.
* Ideally 1\-2 years experience in a retail environment within a leadership role.
* Computer Literate (Microsoft and/or Google GSuite \- will be an advantage).

ATTRIBUTES REQUIRED:


* A passion for retail is essential to deliver a world\-class customer experience.
* Demonstrate integrity and willingness to go the extra mile.
* Strong interpersonal, communication and leadership skills
* Strong Managerial capabilities \- ability to plan, lead, organise and control.
* Ability to work under pressure in a fast\-paced environment.
* Willing to work retail hours.

  




**Closing Date: 14 July 2026**

  


*Internal Development Pool Candidates will be given preference.*


**PEP strives for equal opportunity in terms of its employment equity guidelines.**



If you do not hear from us within 4 weeks of the closing date of this position, please regard yourapplication as being unsuccessful.

Store Manager - 7229 Busy Corner Mall

While providing integrity to the casino and gambling industry for over 35 years, GLI has established an incomparable team of professionals. Join a successful, growing team by working to drive sales for a global market leader in the gambling industry.
  
  

Who We Are…
  
With over 35 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world\-class customer service delivery to more than 480 jurisdictions worldwide.
  
  

Why You Should Work Here…
  
Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top\-notch benefits and a company culture focused on employee development and career enhancement. Our team members have the opportunity to communicate and collaborate with colleagues around the world. This position offers also offers ample travel opportunity.
  
  

What You Will Accomplish Here…
  
The Government \& Regulatory Affairs Executive is responsible for developing and managing relationships with government and regulatory bodies within their assigned territory. This position works with management to position the Company as a trusted partner for governments and gaming regulators, helping to navigate the complex landscape of gaming regulations, advocating for their interests, and promoting regulatory compliance.
  
  

Essential Functions (Duties and Responsibilities)
  
  

* Facilitates positive relationships with government and regulatory bodies, ensuring they are provided with professional, courteous and timely support and service.
* Maintains records of all visits and contacts and regularly updates and maintains government and regulatory bodies information in the CRM system.
* Maintains a knowledge of relevant regulations in assigned territories, including changes in law.
* Analyses industry trends, and competitive landscapes, and identifies emerging market opportunities.
* Maintains a working knowledge of common industry technical standards, including but not limited to the GLI Standards, to be prepared for meetings/speaking engagements where interaction will take place with different regulators.
* Maintains a working knowledge of current regulations, certification processes and industry trends.
* Maintains a strong understanding of GLI Services and tools.
* Supports and implements strategic plans to accomplish Company goals.
* Works collaboratively with internal departments, as needed.
* Participates in trade shows and/or regulatory conferences.
* Performs other duties as assigned.


**Required Education and Experience:**  

* Educated to degree level
* Must have a minimum of five (5\) years of prior experience in a related position.
* Previous sales/development experience is strongly preferred
* Previous regulatory or operational experience is strongly preferred.
* Must have a valid driver’s license.
* Must have current passport and the ability to travel up to 50% of the time.


An equivalent combination of experience, education, or demonstrated knowledge of the regulatory development may be evaluated and considered in lieu of the experience requirements.
  
  

**Required skills / abilities:**  

* Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook is required.
* Must be able to work independently and with minimal supervision, including navigating unfamiliar situations with ease.
* Must have the ability to handle confidential information in a professional manner.
* Must have the ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of this position.
* Must have the ability to write accurate reports and business correspondence.
* Must have the ability to create clear and engaging presentations.
* Must have the ability to effectively present information and respond to questions from internal and external parties in an engaging and professional manner, including large audiences.
* Must have the ability to handle and organize multiple projects and deadlines.
* Must demonstrate a high degree of attention to quality, details, and correctness.


**Benefits:**  

* Medical Aid contribution
* Provident Fund contribution
* 20 Days Paid Time Off (per year)
* Annual Discretionary Bonus
* Anniversary Reward Bonus
* Educational Assistance Program
* Additional Mental Health Benefits through our Employee Assistance Program


Gaming Laboratories International (GLI) is a gaming services company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.
  
  

This job description should not be interpreted as all\-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job\-related task and responsibilities than those stated above.
  
  

GLI is an Equal Opportunity Employer
  
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
  
For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company’s Employment Equity plan and EAP targets.

Government and Regulatory Affairs Executive – South Africa

Government and Regulatory Affairs Executive – South Africa
  
While providing integrity to the casino and gambling industry for over 35 years, GLI has established an incomparable team of professionals. Join a successful, growing team by working to drive sales for a global market leader in the gambling industry.
  
  

Who We Are…
  
With over 35 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world\-class customer service delivery to more than 480 jurisdictions worldwide.
  
  

Why You Should Work Here…
  
Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top\-notch benefits and a company culture focused on employee development and career enhancement. Our team members have the opportunity to communicate and collaborate with colleagues around the world. This position offers also offers ample travel opportunity.
  
  

What You Will Accomplish Here…
  
The Government \& Regulatory Affairs Executive is responsible for developing and managing relationships with government and regulatory bodies within their assigned territory. This position works with management to position the Company as a trusted partner for governments and gaming regulators, helping to navigate the complex landscape of gaming regulations, advocating for their interests, and promoting regulatory compliance.
  
  

Essential Functions (Duties and Responsibilities)
  
  

* Facilitates positive relationships with government and regulatory bodies, ensuring they are provided with professional, courteous and timely support and service.
* Maintains records of all visits and contacts and regularly updates and maintains government and regulatory bodies information in the CRM system.
* Maintains a knowledge of relevant regulations in assigned territories, including changes in law.
* Analyses industry trends, and competitive landscapes, and identifies emerging market opportunities.
* Maintains a working knowledge of common industry technical standards, including but not limited to the GLI Standards, to be prepared for meetings/speaking engagements where interaction will take place with different regulators.
* Maintains a working knowledge of current regulations, certification processes and industry trends.
* Maintains a strong understanding of GLI Services and tools.
* Supports and implements strategic plans to accomplish Company goals.
* Works collaboratively with internal departments, as needed.
* Participates in trade shows and/or regulatory conferences.
* Performs other duties as assigned.


**Required Education and Experience:**  

* Educated to degree level
* Must have a minimum of five (5\) years of prior experience in a related position.
* Previous sales/development experience is strongly preferred
* Previous regulatory or operational experience is strongly preferred.
* Must have a valid driver’s license.
* Must have current passport and the ability to travel up to 50% of the time.


An equivalent combination of experience, education, or demonstrated knowledge of the regulatory development may be evaluated and considered in lieu of the experience requirements.
  
  

**Required skills / abilities:**  

* Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook is required.
* Must be able to work independently and with minimal supervision, including navigating unfamiliar situations with ease.
* Must have the ability to handle confidential information in a professional manner.
* Must have the ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of this position.
* Must have the ability to write accurate reports and business correspondence.
* Must have the ability to create clear and engaging presentations.
* Must have the ability to effectively present information and respond to questions from internal and external parties in an engaging and professional manner, including large audiences.
* Must have the ability to handle and organize multiple projects and deadlines.
* Must demonstrate a high degree of attention to quality, details, and correctness.


**Benefits:**  

* Medical Aid contribution
* Provident Fund contribution
* 20 Days Paid Time Off (per year)
* Annual Discretionary Bonus
* Anniversary Reward Bonus
* Educational Assistance Program
* Additional Mental Health Benefits through our Employee Assistance Program


Gaming Laboratories International (GLI) is a gaming services company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.
  
  

This job description should not be interpreted as all\-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job\-related task and responsibilities than those stated above.
  
  

GLI is an Equal Opportunity Employer
  
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company’s Employment Equity plan and EAP targets.

Government and Regulatory Affairs Executive_South Africa

### **Job Description**


The Organisational Effectiveness Specialist is accountable for developing and implementing organisational effectiveness strategies, culture plans, performance management frameworks and change management methodologies, ensuring that these frameworks support the DBSA’s strategic objectives. The role is responsible for conducting and reporting on psychometric assessments in compliance with HPCSA requirements, providing evaluations and feedback to individuals, managers, and business units to enable evidence\-based people decisions. The role drives the embedding of the DBSA’s intended organisational culture through targeted initiatives, diagnostics, and activation programmes that enhance employee engagement, capability, and organisational adaptability.

### **Key Responsibilities**

**1\. Organisation Effectiveness and Culture**


* Translate the OE strategy into tangible initiatives and processes that support organisation’s strategic objectives and goals.
* Develop and implement culture and value alignment processes to improve cultural collaboration and the support of the DBSA mandate, strategy and goals.
* Design and implement culture initiatives and activation programmes that strengthen employee connection to DBSA’s values, purpose, and ways of working, tracking uptake and impact.
* Promote the integration of organisational effectiveness and change management across the business through stakeholder education, awareness, partnership and consultation.
* Contribute to the development and continuous refinement of the DBSA Organisational Effectiveness and Culture Strategy, ensuring alignment with the Bank’s mandate, strategic priorities, and operating context.
* Design and enable integrated culture strategies and plans, informed by organisational diagnostics, to embed desired values, behaviours, and ways of working.
* Leverage culture surveys, engagement data, performance insights, and broader HC metrics to identify trends and generate actionable organisational insights.
* Partner with business leaders to translate diagnostic findings into targeted interventions that enhance organisational effectiveness, employee engagement, and performance.
* Serve as a trusted advisor to leadership by providing integrated OE insights that inform decision\-making on organisational health and transformation priorities.


**2\. Organisation Design**


* Develop fit\-for\-purpose operating models, structures, frameworks, systems and metrics that are best fit between the organisation and its context that will deliver maximum agility, flexibility and responsiveness, now and going into the future.
* Support the organisation to understand the current state and work towards an imagined or desired future state, identifying issues/constraints, opportunities, implications and effectively supporting and facilitating people, teams and the organisation through change putting the organisation on a suitable strategic trajectory.
* Translate the organisation’s strategic intent and business goals into focused work units (divisions, clusters or units); day\-to\-day workflows and modes of working and the requisite levels of work with well\-defined work roles with clear distribution of responsibilities, accountabilities and authority.
* Integrate activities seamlessly between organisational units, teams and individuals, resulting in an integrated strategic thrust and response by the organisation.
* Create greater economies of scale and cost efficiencies through effective workforce planning.
* Enable optimal resource allocation and deployment.
* Continuously review the organisational and divisional strategies, understand and provide guidance on the organisational/structural implications required to deliver the strategies.
* Provide key advisory and support role to the Divisions/Units and Human Capital Team in the field of organisational diagnostics, organisational design and structures.


**3\. Performance and Talent Management**


* Initiate and facilitate initiatives to enhance a purpose driven culture through interventions based on effective application of performance management system, talent and succession management process and development plans.
* Implement a performance management framework and embed processes for setting objectives, monitoring progress, and evaluating employee performance.
* Drive performance management effectiveness by delivering diagnostic insights, supporting calibration, and ensuring alignment with organizational culture and strategy.
* Implement processes to identify high\-potential employees and critical skills gaps to build leadership pipelines and ensure organisational continuity.
* Provide accurate, timely insights on performance ratings, talent pools, and workforce readiness.


**4\. Psychometric Assessments and Reporting**


* Coordinate or administer, score, and interpret psychometric assessments for selection, development, and organisational diagnosis purposes in compliance with HPCSA guidelines and applicable legislation.
* Provide psychometric assessment services to all employees including new entrants, ensuring structured onboarding feedback and development recommendations are communicated to the relevant business units.
* Produce insightful psychometric evaluation reports that support evidence\-based decision\-making for selection, placement, succession, and individual development planning.
* Provide structured feedback sessions to individuals and managers following assessments, ensuring findings are clearly explained and linked to practical development actions.
* Maintain a psychometric assessment register and ensure all practices remain aligned with HPCSA ethical guidelines, test publisher requirements, and DBSA policy.


**5\. Coaching Coordination**


* Provide input into the design of mentoring and coaching frameworks aligned to OE, culture, and leadership priorities.
* Maintain and monitor alignment of coaching interventions to culture, leadership and transformation objectives.
* Use insights from coaching outcomes to inform organisation\-wide OE interventions.
* Partner with Learning \& Development / Talent functions for implementation and operations.


**6\. Change Management**


* Develop and implement change management methodologies / frameworks to adopt a structured approach to change management of various corporate initiatives/projects in the organisation.
* Formulate change management approach(es) to evaluate the impact of the change(s) in the organisation.
* Facilitate the conducting of impact analyses and readiness assessments, change characteristics assessment, stakeholder analysis (including key stakeholder tracking) and develop a customised strategy and approach for identified bank\-wide initiatives/projects.
* Provide the appropriate change management diagnostic tools to business to deliver each change initiative for their areas of responsibility means to ensure that the change is fully embedded as intended.
* Work with business to create broad\-scale and targeted internal\-based communications, training strategies and associated materials with the aim of conducting briefings and/or communicating new initiatives and systems and drive change management.
* Serve as a trusted advisor through integrated OE analytics, combining culture, engagement, performance, and workforce data to generate enterprise\-level insights.


**7\. Project Management and Reporting**


* Participate in the design and deployment of broader Human Capital Projects, amongst others, in the area of Organisational Design, Performance Management, HC Systems, Talent Management, Learning \& Development, Recruitment, etc. in terms of the correlation / integration / development and alignment of Remuneration \& Benefits.
* Prepare management proposals, presentations and reports for Human Capital, Divisions, Executive Committees, Boards \& Stakeholders.


Perform other Human Capital duties as assigned.


**Key Measurements of Outputs**  

1\. Appr

Organisational Effectiveness Specialist

Lovisa is fast\-fashion Retail  

Lovisa is global, and its growth is infectiously energetic  

See us at careers.lovisa.com

 **The role**


As an IT Support Analyst, you will be responsible for delivering high\-quality Level 1 and Level 2 technical support to Retail Stores, Support Centres and Distribution Centres. Working as part of our Global Service Delivery function, you will ensure users across the business receive prompt, effective support while maintaining the integrity, stability and security of our IT environment.

**This is a full\-time, office\-based position working across a rotating shift pattern. Team members typically remain on the same shift for 1–2 months before rotating. Shift patterns include morning 7:00am–4:00pm and afternoon 2:00pm–11:00pm.**

**To support our retail operations, the role may require weekend and public holiday coverage as part of a rotating roster. Where weekend or public holiday shifts are worked, employees will receive two days off during the week.**


Key responsibilities include:

* Providing Level 1 and Level 2 technical support to Stores (primarily remote, with occasional site visits), Support Centres and Warehouses.
* Ensuring a high standard of IT support in accordance with global IT policies and procedures.
* Maintaining the operation, stability and integrity of hardware, PCs, peripherals and server/network infrastructure.
* Assisting with the technical setup and support of new store openings.
* Identifying, managing and escalating IT security concerns where required.
* Managing user onboarding and offboarding, including equipment allocation and system access requirements.
* Liaising with IT suppliers and vendors to manage requests, incidents, problems and procurement activities.
* Working closely with Service Desk, Infrastructure, Data and Applications teams to ensure effective support and escalation management.
* Maintaining accurate hardware and software asset registers.
* Assisting with user training and helping maximise the effective use of IT solutions.
* Supporting global incident resolution and contributing to the continuous improvement of IT services.
* Ensuring the quality, accuracy and timely management of tickets within the Service Management platform.
* Participating in support rosters and ensuring service levels are maintained across all operating hours.
* **Providing critical support to retail stores and business operations across multiple time zones as part of a rotating shift environment.**

**Key Performance Indicators**

* Ticket resolution and closure volumes.
* Call response and handling performance.
* Effective troubleshooting and issue resolution.
* High levels of customer service and communication.
* Successful collaboration within a shift\-based support environment.

**About you**  

You are a proactive and customer\-focused IT professional who enjoys solving technical issues and delivering exceptional support. You thrive in a fast\-paced environment, take ownership of your work, and work effectively with stakeholders at all levels.


You will have:

* A tertiary qualification in Information Technology or a related discipline, or equivalent practical experience.
* 2–3 years' experience in an IT Support, Service Desk or Technical Support environment, ideally within a retail or similar multi\-site environments.
* Demonstrated problem\-solving and analytical skills.
* Strong customer service skills with a user\-focused approach.
* Excellent written and verbal communication skills.
* The ability to build effective working relationships across teams and varying levels of the business.
* Ideally experience supporting retail technology environments and Point of Sale (POS) systems.
* A strong understanding of retail operations and troubleshooting store\-based technology issues.
* A positive, flexible and proactive attitude.
* Experience working with ticket management systems and support processes.
* Additional language skills in Spanish, German, Polish or French would be highly regarded.
* Previous experience working rotating shifts, extended support hours, 24/7 Service Desk environments or global support functions will be highly advantageous.
* The ability to adapt to changing shift patterns while maintaining a high level of customer service and technical support.

 **Benefits**

* Join a growing global retail business with a collaborative and supportive culture.
* Opportunity to work across a diverse technology environment supporting stores and teams globally.
* Exposure to a wide range of IT systems, infrastructure and projects.
* Ongoing learning and development opportunities.
* The chance to contribute to continuous improvement initiatives and business\-critical projects.

 *We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.*

IT Support Analyst

**Main Purpose of Position:**



The primary role of the Accounts Payable Manager is to supervise and ensure the timely and accurate processing of financial payments, as well as the processing, reconciliation, and payment of suppliers, all while adhering to company policies and procedures.


**Key Performance Areas:**

  

**Manage and Oversee the Accounts Payable Process**


* Supervise the matching \& batching of accounts payable data

* Ensure the accurate processing of accounts payable

* Ensure timeous payments of all accounts

* Perform all relevant reconciliations pertaining to Accounts Payable

* Report account deviations to the Financial Manager


**Ensure ERP database management**


* (Above all assumed responsibilities)


**Inspect/Review Accounts Payable Reconciliation**


* Comparing the accounts payable reconciliation with Ensure data is correct and updated

* Onboarding of all new suppliers

* Address discrepancies

* Responsible for exporting of data where required and generating reports

* Bi\-weekly and monthly reports, Group financial controls, monthly journals and accruals.

* Documentation filed in the accounts payable file

* Ensure that accounts payable notes received were authorised and captured correctly

* Check that purchases were captured to the correct account (e.g. trading stock/stationery/services, etc.)

* Authorise payment by signing the approved reconciliation

* Uploading of all payments to the bank


**Arrange Creditors Payments**


* Ensure that all invoices received in the creditors mailbox are attended to daily

* Scrutinising the invoices according to set procedures (Checking date of delivery, region charged, authorising signature, etc.)

* Handling and processing of all international invoices/payments.

* Weekly review of the age analysis


**Oversee the Full Accounts Payable Function**


* Supervise all Accounts Payable staff

* Ensure adherence to ISO \& Company policies \& procedures and Supplier Agreements

* Attend to escalated queries

* Handling of all internal and external audit requests


**4\. Competencies:**  

Knowledge:


* Knowledge of Financial principles and practices

* Knowledge of how to perform reconciliations

* Knowledge of company policies and procedures

* Knowledge of Pastel systems


Skills


* MS Office Computer skills

* Understanding the organisational environment

* Supporting and working with others


**Attributes**


* Delivering objectives

* Dealing with complexity

* Delivering great customer service

* Sharing and

* Co\-operating

* Attention to detail

* Ability to work under pressure


**Minimum Qualification \& Experience**


* A Bachelor's Degree in accounting, finance, business administration

* A minimum of 5\+ years’ accounts payable experience in the accounting environment would be deemed appropriate for this level.

Accounts Payable Manager

We are seeking a technically strong and hands\-on RF Engineer (Tier 3\) to support the performance, optimisation and reliability of ikeja's wireless network.


This is a critical technical role within our Network Operations function, responsible for analysing network performance, identifying and resolving RF\-related issues, supporting field teams and ensuring optimal network quality for our customers. Working closely with the Tier 4 RF Engineers, NOC, on site technicians and Installers, the successful candidate will play an important role in maintaining and improving the performance of ikeja's wireless infrastructure.


The ideal candidate is analytical, detail\-oriented and passionate about wireless networking. You should be comfortable troubleshooting complex RF issues, performing network analysis, supporting field teams remotely and on\-site when required and contributing to continuous improvement initiatives across the network.


You will form part of a growing technical team responsible for ensuring the stability, performance and scalability of the wireless network that powers connectivity within the communities we serve. If you enjoy solving technical problems, working collaboratively and contributing to a mission\-driven organisation transforming connectivity in South Africa, we encourage you to apply.


Summary of Responsibilities
As an RF Engineer (Tier 3\), you will play a key role in supporting the performance, optimisation and reliability of ikeja's wireless network. You will work closely with technical and operational teams to identify, troubleshoot and resolve network\-related issues while contributing to the ongoing improvement of our infrastructure.

**Key responsibilities include:**

* Monitoring and analysing network performance to identify improvement opportunities.
* Assisting with network planning, optimisation and wireless infrastructure enhancements.
* Troubleshooting RF and network\-related issues to maintain service quality and reliability.
* Supporting field technicians and installation teams with technical guidance and problem resolution.
* Assisting with customer\-impacting escalations and contributing to effective fault resolution.
* Configuring and maintaining network equipment in line with operational requirements.
* Collaborating with internal stakeholders to implement network improvements and changes.
* Maintaining accurate technical documentation and records.
* Participating in standby and after\-hours support activities when required.
* Contributing to continuous improvement initiatives across the network.


This role is suited to a technically minded individual who enjoys problem\-solving, working with wireless technologies and making a meaningful impact on network performance and customer experience.

 **Requirements** **Minimum Qualifications**

* Grade 12 / Matric Certificate.
* Relevant qualification in Telecommunications, Networking, Electronic Engineering, Information Technology, or a related field.

**Preferred Certifications**

* Relevant qualification in Telecommunications, Networking, Electronic Engineering, Information Technology, or a related field.
* MikroTik MTCNA is advantageous.
* Additional MikroTik certifications are advantageous.
* Ubiquiti, Cambium, Mimosa, Siklu, or similar wireless networking certifications are advantageous.

**Experience**

* Minimum 2 years' experience in a wireless ISP, telecommunications, RF engineering, NOC, or network operations environment.
* Proven experience working with PtMP and PTP wireless infrastructure.
* Proven Experience performing RF analysis, optimisation and troubleshooting.
* Proven experience supporting field technicians and installation teams.

**Other requirements**


Willingness and ability to participate in a standby roster and provide after\-hours support when required.


Skills Required**Technical Skills**

* Strong understanding of RF principles and wireless networking technologies.
* Experience with Point\-to\-Point (PTP) and Point\-to\-Multi\-Point (PtMP) wireless networks.
* Knowledge of frequency planning and spectrum management.
* Understanding of wireless network design and optimisation principles.
* Experience performing RF troubleshooting and root cause analysis.
* Familiarity with network monitoring and diagnostic tools.
* Ability to interpret signal metrics and network performance data.
* Understanding of routing, switching and TCP/IP fundamentals.

**Behavioural Competencies**

* Strong analytical and problem\-solving ability
* Attention to detail
* Ability to work independently and manage priorities
* Strong communication and collaboration skills
* Customer\-focused mindset
* Ability to remain calm and methodical under pressure
* Continuous learning mindset and willingness to develop technical expertise

  

**Benefits**  

* The opportunity to grow both in your personal and professional capacity
* Health insurance and provident fund
* Group risk cover
* Access to an online wellness platform, providing free and confidential support from licensed therapists

**How to apply:**


To apply for this role, please submit your ***recent*** resume outlining your experience and qualifications as part of this process.

**Closing date:** 07 July 2026

*Should you not hear from us within 14 working days of the closing date, please consider your application unsuccessful.*

RF Engineer (Tier 3)

**Who are we?**
 MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world\-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what\-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
   

  

**What will make you successful in this role?**
**Minimum Qualification Required**
* Grade 12/Standard 10/NQF 4


**Minimum Experience**
* Minimum 12 months Call Centre and administrative experience
* Minimum 12 months in the STI environment and client services experience
* RE5 will be an added advantage


**Deliverables include, but will not be limited to**
* Quality orientated and organized
* Self\-disciplined and Self\-motivated
* Analytical and desire to excel.
* Active listening skills
* Problem\-solving skills and solution\-oriented
* Excellent administrative skills
* Good communication skills (verbal and written)
* Able to work flexible hours
* Customer focused.
* Results and Target driven
* Teamwork and Professionalism
* Flexibility
* Ability to multi\-task and cope with pressure
* Excellent attendance record


**Competencies Required**
* Computer literacy


**Knowledge And Skills**
 Customer Service
   

  

 Team Support
   

  

 Administration
   

  

 Quality, compliance and accreditation
   

  

**Personal Attributes**
 Communicates effectively \- Contributing dependently
   

  

 Decision quality \- Contributing dependently
   

  

 Action orientated \- Contributing dependently
   

  

 Optimises work processes \- Contributing dependently
   

  

**Build a successful career with us**
 We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
   

  

**Core Competencies**
 Cultivates innovation \- Contributing dependently
   

  

 Customer focus \- Contributing dependently
   

  

 Collaborates \- Contributing dependently
   

  

 Being resilient \- Contributing dependently
   

  

 Drives results \- Contributing dependently
   

  

**Turnaround time**
 The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
 **Deadline to apply: 06 July 2026\.**
**Our commitment to transformation**
 At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Client Services Agent

**Job Purpose**

  

The Head of Legal and Compliance leads the legal, regulatory, risk and compliance function for CLC and is the single point of accountability for ensuring the business operates fully within the body of legislation governing the South African short\-term insurance and value\-added products environment. Acting as CLC’s approved FAIS Key Individual, the incumbent manages and oversees the financial services rendered by the business, owns the full contract lifecycle across clients, service providers and insurers, ensures all binder and insurer agreements are in place and correct, maintains a robust risk and compliance control environment, and provides assurance and reporting to the Executive Committee (Exco) and the Board. The role is both a senior advisory function and a hands\-on operational one, requiring deep technical knowledge of insurance and financial\-services regulation alongside strong drafting, negotiation and governance discipline.


**Key Responsibilities**

  

**2\.1 FAIS Compliance and Key Individual Function**


* Act as CLC’s approved FAIS Key Individual, managing and overseeing the financial services rendered by the business across all licensed categories and sub\-categories.
* Maintain CLC’s Financial Services Provider (FSP) licence(s) in good standing, including licence variations, category amendments and profile changes lodged with the FSCA.
* Ensure ongoing compliance with the FAIS Act, the General Code of Conduct, and the Determination of Fit and Proper Requirements (Board Notice 194 of 2017\).
* Maintain and monitor the registers of Key Individuals and Representatives, including representatives operating under supervision.
* Manage debarment processes and any related representations in accordance with the FAIS Act.
* Embed Treating Customers Fairly (TCF) outcomes across products, processes and the sales and claims journey.


**2\.2 Binder Agreements and Insurer Engagement**

  

* Negotiate, conclude, maintain and periodically review binder agreements with insurers in line with the Insurance Act, 2017 and the applicable binder regulations.
* Ensure that binder functions performed on behalf of insurers — such as entering into, varying and renewing policies, determining wordings, premiums and the value of policy benefits, and settling claims are properly mandated, accurately recorded and remunerated within the prescribed regulatory parameters, where applicable.
* Engage insurers on all agreements and confirm that each is in place, current, correctly executed and aligned to the products and operational reality of the business.
* Oversee outsourcing and similar arrangements, ensuring appropriate governance, reporting and regulatory compliance.

**2\.3 Contract Management**


**Own and manage the full contract lifecycle for all CLC agreements, including:**  

* Client agreements
* Service provider and master service level agreements (MSLAs); and
* Insurer agreements (including binder and related agreements).
* Draft, review, negotiate and maintain all contracts so that they are legally sound, commercially appropriate and consistent with regulatory requirements.
* Maintain a central contract register that tracks effective dates, renewals, expiries, escalation provisions and key obligations, and flag actions ahead of deadlines.
* Ensure all agreements that involve personal information contain appropriate data\-protection provisions, including correct responsible\-party and operator clauses in line with POPIA.

**2\.4 Staff Qualifications and Competence Monitoring**  

* Monitor that all Key Individuals and Representatives meet and maintain the Fit and Proper competency requirements, including minimum experience and qualifications, Regulatory Examinations (RE1 for Key Individuals and RE5 for Representatives), Class of Business training and product\-specific training.
* Track and evidence Continuous Professional Development (CPD) hours and ensure all required training is completed within prescribed timeframes.
* Maintain competence and supervision registers and manage supervision arrangements for staff working under supervision.
* Identify competency gaps and coordinate remedial training with the business and HR.

**2\.5 Regulatory Submissions and Reporting to Regulators**

  

* Prepare and submit all returns and submissions to the FSCA and any other relevant bodies, including Conduct of Business Returns (CBR), levy submissions, statutory and ad hoc returns, and any FIC/FICA\-related reporting where applicable.
* Liaise with regulators on queries, information requests, inspections and thematic reviews, and coordinate timely, accurate responses.
* Ensure all submissions are accurate, complete and lodged within the prescribed deadlines.

**2\.6 Risk and Compliance Controls**

  

* Develop, implement and maintain the compliance risk management plan and the compliance monitoring programme.
* Ensure that all risk and compliance controls are designed, in place, operating effectively and independently tested, and maintain the compliance and risk registers.
* Embed anti\-money laundering and combating the financing of terrorism (AML/CFT) controls in line with FICA.
* Oversee POPIA compliance and act as, or support, the appointed Information Officer; manage PAIA obligations.
* Develop, maintain and communicate compliance policies, frameworks and the compliance universe.

**2\.7 Oversight of the External Compliance Officer**

  

* Hold monthly and/or quarterly meetings with CLC’s external (independent) compliance officer.
* Ensure that all such meetings are recorded and that the minutes are distributed to all relevant parties.
* Track findings and recommendations raised by the external compliance officer through to resolution, with clear owners and due dates.

**2\.8 Executive Reporting**

  

* Provide half\-yearly compliance reports to Exco covering the compliance and regulatory risk position, key findings and remediation status.
* Report to the CEO and/or Risk and Compliance Committee on regulatory risk, material breaches and the effectiveness of the control environment.
* Advise the executive on the impact of legislative and regulatory developments and translate these into practical actions for the business.

**2\.9 Legal Advisory and Dispute Management**

  

* Provide legal counsel and support across the business on commercial, regulatory and operational matters.
* Oversee complaints handling, regulatory complaints and Ombud matters, and manage litigation, disputes and external legal counsel where required.
* Provide guidance on new products, marketing material and business initiatives to ensure they are compliant before launch.

  

**Minimum Qualifications**


* LLB or an equivalent recognised law degree.
* Admission as an attorney or advocate (advantageous).
* A recognised qualification meeting the Fit and Proper requirements for a Key Individual.
* Regulatory Examinations completed: RE1 (Key Individual) and RE5 (Representative), with relevant Class of Business and product training.
* A postgraduate compliance qualification (e.g. a Postgraduate Diploma in Compliance Management) and/or membership of a recognised compliance body such as the Compliance Institute of Southern Africa (advantageous).

  

**Experience**  

* Substantial experience (typically 8–10 years or more) in a legal and compliance role within the short\-term insurance industry, with a meaningful portion at senior or management level.
* Proven experience as an approved Key Individual, or demonstrable eligibility to be approved as one.
* A strong track record in binder agreements, FAIS compliance, FSCA engagement and the management of insurer relationships.
* Hands\-on experience drafting, reviewing and negotiating commercial and insurer agreements and managing a contract portfolio.
* Experience reporting to Exco and Board\-level structures.

**Knowledge of the Regulatory Framework**  

**The successful candidate must demonstrate detailed, current kno

Head of Legal and Compliance

**Who are we?**

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.  

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.  

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company. **Build a successful career with us**

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.**What will you do?**

The Personal lines Data Capturer: Client Services will be responsible for inbound/outbound telephonic communication with client base.

Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Provides accurate product information to clients in line with standards and protocols.**Minimum Requirements**
**Minimum Qualification**
* Grade 12/Standard 10/NQF 4

  


**Minimum Experience**
* Minimum 12 months Call Centre and administrative experience
* Computer literacy
**Deliverables include, but will not be limited to**
* Quality orientated and organized
* Self\-disciplined and Self\-motivated
* Analytical and desire to excel
* Active listening skills
* Problem\-solving skills and solution\-oriented
* Excellent administrative skills
* Good communication skills (verbal \& and written)
* Able to work flexible hours Customer focused
* Results and Target driven
* Teamwork and Professionalism
* Flexibility
* Ability to multi\-task and cope with pressure
* Excellent attendance record
**Knowledge and Skills**
Customer Service
Team Support
Administration
Quality, compliance and accreditation**Personal Attributes**
Communicates effectively \- Contributing dependently
Decision quality \- Contributing dependently
Action orientated \- Contributing dependently
Optimises work processes \- Contributing dependently**Core Competencies**
Cultivates innovation \- Contributing dependently
Customer focus \- Contributing dependently
Collaborates \- Contributing dependently
Being resilient \- Contributing dependently
Drives results \- Contributing dependently**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. **Deadline to apply: 06 June 2026\.****Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Data Capturer: Client Services

**Who are we?**



MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world\-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what\-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

**What will make you successful in this role?**
**Minimum Qualification Required**


* Grade 12/Standard 10/NQF 4

  


**Minimum Experience**


* Minimum 12 months Call Centre and administrative experience
* Minimum 12 months in the STI environment and client services experience
* RE5 will be an added advantage

  


**Deliverables include, but will not be limited to**


* Quality orientated and organized
* Self\-disciplined and Self\-motivated
* Analytical and desire to excel.
* Active listening skills
* Problem\-solving skills and solution\-oriented
* Excellent administrative skills
* Good communication skills (verbal and written)
* Able to work flexible hours
* Customer focused.
* Results and Target driven
* Teamwork and Professionalism
* Flexibility
* Ability to multi\-task and cope with pressure
* Excellent attendance record

  


**Competencies Required**


* Computer literacy
**Knowledge and Skills**
Customer Service
Team Support
Administration
Quality, compliance and accreditation**Personal Attributes**
Communicates effectively \- Contributing dependently
Decision quality \- Contributing dependently
Action orientated \- Contributing dependently
Optimises work processes \- Contributing dependently**Build a successful career with us**

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

**Core Competencies**
Cultivates innovation \- Contributing dependently
Customer focus \- Contributing dependently
Collaborates \- Contributing dependently
Being resilient \- Contributing dependently
Drives results \- Contributing dependently**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. **Deadline to apply: 06 July 2026\.**

**Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

**Additional Information**  

**Job Number**26079505  

**Job Category**Rooms \& Guest Services Operations  

**Location**14th Street, Midrand, South Africa, South Africa, 1685  

**Schedule**Full Time  

**Located Remotely?**N  

**Position Type** Non\-Management  

**POSITION SUMMARY**


Our jobs aren’t just about giving guests a smooth check\-in and check\-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.


No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands\-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.


Safety and Security

* Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
* Maintain awareness of undesirable persons on property premises.
* Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
* Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.


Guest Relations

* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
* Address guests' service needs in a professional, positive, and timely manner.
* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Assist other employees to ensure proper coverage and prompt guest service.
* Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
* Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically\-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
* Thank guests with genuine appreciation and provide a fond farewell.
* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Stay up\-to\-date on the local area so that you are prepared to provide specific recommendations for guests.
* Communicate recommendations in a way that builds excitement and interest among guests and associates.
* Perform other reasonable duties as requested.


Working with Others

* Support all co\-workers and treat them with dignity and respect.
* Develop and maintain positive and productive working relationships with other employees and departments.
* Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.


Quality Assurance/Quality Improvement

* Comply with quality assurance expectations and standards.


Physical Tasks

* Enter and locate work\-related information using computers and/or point of sale systems.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
* Read and visually verify information in a variety of formats (e.g., small print).
* Stand, sit, or walk for an extended period of time or for an entire work shift.


Check\-in/Check\-out

* Keep track of changes in room status (e.g., early check\-out, late check\-out, room transfer, unexpected stay over) for Housekeeping.
* Organize and coordinate check\-in/pre\-registration procedures for arriving groups.
* Process all check\-outs including express check\-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
* Process all guest check\-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
* Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
* Sell a room/accommodation to guests without reservations based on availability.
* Verify and adjust billing for guests.


Communications

* Provide assistance to coworkers, ensuring they understand their tasks.
* Speak to guests and co\-workers using clear, appropriate and professional language.
* Instruct guests on how to access the internet (e.g., dial\-up, broadband, wireless).
* Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.


Reports/Recordkeeping

* Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
* Run credit card authorization report and check for discrepancies.
* Review shift logs/daily memo books and document pertinent information in logbooks.
* Print contingency lists to have a record of all guests in case of emergency.


Guest Services

* Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
* Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
* Follow up with guests to ensure their requests or problems have been met to their satisfaction.
* Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.
* Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.


Cash Handling

* Process all payment types such as room charges, cash, checks, debit, or credit.
* Process adjustment vouchers, paid\-outs, correction vouchers, and miscellaneous charges.
* Count bank at end of shift and secure bank.
* Balance and drop receipts according to Accounting specifications.
* Obtain manual authorizations and follow all Accounting procedures when computer system is down.
* Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.


Policies and Procedures

* Ensure uniform, nametags, and personal appearance are clean, hygienic and professional.
* Follow company and department policies and procedures.
* Perform other reasonable job duties as requested by Supervisors.
* Protect company tools, equipment, machines, or other ass

Guest Experience Expert - Protea Hotel by Marriott Midrand

### **Job Description**

**JUST TRANSITION FINANCE MECHANISM (JTFM) MANDATE**



The Development Bank of Southern Africa (DBSA), in partnership with the Presidential Climate Commission (PCC), has established the Just Transition Finance Mechanism (JTFM) to mobilise and channel finance towards inclusive, locally owned and scalable just transition initiatives across South Africa. The JTFM is intended to address financing barriers that limit the implementation of just transition priorities at local, provincial and national levels. Through the mobilisation of public, private and concessional finance, the mechanism seeks to support projects that create sustainable livelihoods, strengthen community resilience, promote social ownership and participation, and advance South Africa's transition to a low\-carbon and climate\-resilient economy. Supported through funding from the International Climate Initiative (IKI) of the German Federal Ministry for Economic Affairs and Climate Action, the programme is being implemented jointly by DBSA and the PCC. The initiative focuses on strengthening stakeholder participation, supporting local and provincial just transition planning, developing a pipeline of investable projects, mobilising transition finance, and establishing a sustainable institutional platform for long\-term implementation.



The Project Officer is responsible for providing cross\-cutting programme coordination support to the JTFM team, ensuring effective implementation of project outputs, alignment, communication, and delivery across DBSA, PCC, service providers, and key stakeholders. The focus is on implementation coordination, milestone tracking, and delivery support, ensuring that outputs are delivered on time, within scope, and aligned with programme objectives.

### **Key Responsibilities**

**KEY PERFORMANCE AREAS**


**1\. Project Management**


* Coordinate the delivery of key programme outputs during the initial implementation phase (Years 1–2\), with a central focus on developing the Partnership Implementation Model and advancing the Socially Owned Renewable Energy project pipeline.
* Drive implementation coordination, milestone tracking, and delivery support, ensuring outputs are delivered on time, within scope, and aligned with programme objectives.
* Support the JTFM Teams’ efforts in the development of the project plan and translate the plan into a workable project schedule.
* Provide project coordination and project administration support for the JTFM and the various Units/Teams within the partnership, including:
	+ Manage day\-to\-day administrative activities
	+ Manage diaries and arrange meetings
	+ Take minutes, distribute for inputs and follow\-up on actions required
* Perform secretariat functions for the various committees and meetings that are part of the JTFM structures ensuring compliance with governance prescripts.
* Administer the master schedule to support the Deliverable Leads and Units/Teams with the development and implementation of the project schedule and management plan.
* Analyse the project schedule for time impacts, delay analysis as well as forecasting (trend analysis, including schedule reserve) and provide early warnings on anticipated changes to the schedule.
* Identify milestones and the critical path (including multiple / near critical paths).
* Provide administrative support for procurement and contract management, submission and processing of invoices and claims.
* Liaise with internal and external stakeholders (SCM, Legal, Finance, ICT, ) on administrative requirements.
* Collate and edit various presentations and reports on project performance updates for the various Steering Committees, DBSA, etc.
* Implement systems to track performance throughout the life cycle of the project and take responsibility for system’s (SAP) information accuracy, updates and quality management.
	+ Participate actively in projects deliverables using specific systems and programmes ensuring that tracking occurs throughout the implementation phase.

**2\. Project Reporting and Records Management**


* Monitor, analyse and report on schedule performance across the project duration for specific project outcomes including the Social Ownership of Renewable Energy (SORE) and Partnership Implementation Model (PIM) project development.
* Consolidate reports on the performance of the project against targets and highlighting risks or concern (i.e., non\-performing service providers, process of system failures, non\-compliance).
* Collate reports, including accounting information, summarising and forecasting project activities and financial performance in (i.e. disbursements and projections, income and expenditure) current and expected operations for portfolio projects and programmes.
* Maintain the record and retrieval systems, including the project document repository, a paper and e\-filing.


**3\. Programme Implementation Coordination**


* Coordinate day\-to\-day implementation activities across JTFM work programme.
* Support integrated planning and delivery across Outputs I–V.
* Track milestones, timelines, and deliverables to ensure alignment with programme schedules.
* Facilitate coordination between DBSA, PCC, service providers, and stakeholders.
* Assist with stakeholder engagement processes for JTFM design and piloting.
* Provide secretariat support to governance structures, preparing meeting packs, agendas, and trackers.
* Consolidate progress inputs into structured programme reports and maintain repositories.
* Provide regular implementation data to MEL Officer and Monitoring/Gender Analyst.
* Coordinate service provider deliverables, procurement administration, and payment documentation.
* Support institutionalisation of governance and sustainability arrangements for long\-term impact.


**KEY MEASURES OF OUTPUTS**



* Successful coordination of day\-to\-day implementation activities across JTFM work


* Support integrated planning and delivery across Outputs I–


* Track milestones, timelines, and deliverables to ensure alignment with programme


* Facilitate coordination between DBSA, PCC, service providers, and


* Assist with stakeholder engagement processes for JTFM design and


* Provide secretariat support to governance structures, preparing meeting packs, agendas, and


* Consolidate progress inputs into structured programme reports and maintain


* Provide regular implementation data to MEL Officer and Monitoring/Gender


* Coordinate service provider deliverables, procurement administration, and payment


* Stakeholder satisfaction with advisory support, financing solutions, and transaction


* Clean audit outcomes and effective resolution of audit


### **Expertise \& Technical Competencies**

**Minimum Qualifications**



* A Bachelor’s Degree or Diploma in Project Management, Development Studies, Public Administration, Climate Finance or related field.



**Minimum Experience**



* A minimum of 5 years programme/project management


* Considerable knowledge of standard administration practices and procedures is a necessity for this position


* Excellent knowledge of protocol and etiquette


* Demonstrated experience in working in a multi\-disciplinary


* An understanding of organisational processes and group


* Experience in supply chain management processes (preparing project tender documents, )


* Demonstrated knowledge and use of project methodology such as PMBOK, Prince or similar


* Demonstrable ability to use of the Microsoft Office (MS Projects, Excel, PowerPoint, Word \& MS Outlook)


* Proven track record of preparing project/programme progress reports and presentations for various stakeholders (Project Managers, Steering Committees, Exco and Board)


* Demonstrated experience in preparing meeting documentation (agendas, taking minutes, )


* Excellent knowledge of protocol and etiquette.



**Desirable Requirements**



* Familiarity with donor\-funded programme


* Knowledge of legislation, reg

Customer Service Jobs in Midrand - Page 5

Vacancies (page 5 of 6)