Browse live customer service jobs in Midrand, Gauteng. Salaries, top employers and how to apply. Updated regularly.

We are looking for a highly organised and detail\-oriented **Treasury Coordinator** to join our Group Treasury team.  

This role is responsible for coordinating day\-to\-day treasury operations across multiple mining entities, ensuring efficient cash flow management, accurate payment processing, banking administration, treasury reporting, and compliance with banking and regulatory requirements.  

The successful candidate will work closely with Finance, Payroll, Procurement, Creditors, Banking Partners and internal stakeholders to ensure treasury activities are executed accurately, efficiently and within required deadlines.

#### **Cash Flow Management**


* Monitor daily banking transactions across multiple mining entities.
* Manage inter\-company fund transfers to maintain sufficient liquidity.
* Monitor incoming receipts and allocate funds appropriately.
* Identify and investigate unusual banking transactions.

#### **Treasury Operations**


* Prepare weekly, mid\-month and month\-end payment schedules.
* Process supplier, procurement, ad\-hoc and operational payments.
* Load and process monthly salary payments.
* Process statutory payments including PAYE, VAT and other SARS obligations.
* Process foreign exchange (Forex) payments and ensure compliance with banking regulations.
* Investigate and resolve rejected or unsuccessful payments.
* Verify supplier banking details.
* Respond to payment and banking queries from internal stakeholders.

#### **Banking Administration**


* Assist with opening and closing company bank accounts.
* Administer debit and credit card applications, maintenance and closures.
* Maintain banking mandates and authorised users.
* Manage online banking platform user access and permissions.
* Prepare and submit KYC/FICA documentation.
* Liaise with banking institutions regarding compliance and operational requirements.
* Prepare and provide banking documentation including bank confirmation letters, proof of payments, statements and transaction reports.

#### **Treasury Reporting**


* Compile monthly payment summary reports.
* Retrieve and analyse bank statements.
* Support treasury reporting requirements and management information.

#### **Compliance and Governance**


* Ensure all treasury activities comply with company policies, banking requirements and regulatory obligations.
* Maintain accurate treasury documentation and audit trails.
* Support annual banking compliance reviews and mandate updates.

#### **Team Support and Continuous Improvement**


* Provide support and knowledge sharing within the treasury team.
* Assist with onboarding and training of team members where required.
* Identify opportunities to improve treasury processes and operational efficiencies.
* Support ad hoc treasury projects and initiatives.

### **Minimum Requirements**


**Qualifications**  

* Diploma or Degree in Finance, Accounting, Economics, Business Administration or a related field.

**Experience**  

* 2–5 years' experience in Treasury, Banking Operations, Cash Management or Corporate Finance.
* Experience working with online banking platforms, preferably FNB Business Online.
* Experience within a mining, corporate or shared services environment will be advantageous.

### **Knowledge and Skills**


* Treasury Operations
* Cash Flow Management
* Payment Processing
* Banking Administration
* Foreign Exchange Payments
* Treasury Reporting
* Banking Compliance (KYC/FICA)
* Vendor Banking Verification
* SAP experience
* Advanced Microsoft Excel
* Strong financial and analytical skills
* Excellent organisational and planning skills
* High attention to detail
* Ability to work under pressure and meet strict deadlines
* Strong communication and stakeholder management skills
* Problem\-solving ability
* Professional integrity and confidentiality

### **Key Competencies**


* Accuracy and attention to detail
* Accountability
* Planning and organising
* Teamwork and collaboration
* Customer service orientation
* Time management
* Initiative
* Continuous improvement mindset
* Adaptability
* Professionalism

### **What We Offer**


* Opportunity to work within a dynamic Group Treasury environment.
* Exposure to treasury operations across multiple entities.
* Professional development and growth opportunities.
* Collaborative and supportive team culture.
For more information please contact:**Zama Masango**

Treasury Co-ordinator

**Position: Warehouse In\-Charge**

**Location:** Midrand.

**Reporting To:**

Senior Manager (Warehouses and Logistics)

**Purpose of the Role**

The Warehouse In\-Charge is responsible for overseeing the day\-to\-day warehouse operations, ensuring stock accuracy, process compliance, operational efficiency, and maintaining a world\-class warehouse environment. The successful candidate will play a key role in managing inventory, bin locations, WMS transactions, receiving, dispatch, and staff supervision.

**Key Responsibilities**

**Warehouse Operations**

* Manage daily warehouse activities including receiving, binning, picking, packing, dispatch, and returns.
* Ensure all stock movements are accurately processed in the Warehouse Management System (WMS).
* Monitor warehouse productivity and operational performance.
* Ensure customer orders are processed accurately and within agreed service levels.

**Warehouse Management System (WMS)**

* Operate and maintain a fully integrated WMS environment.
* Ensure all stock transactions are completed accurately and timeously.
* Investigate and resolve stock discrepancies between physical stock and system records.
* Assist with barcode scanning and system\-driven warehouse processes.

**Inventory \& Bin Location Control**

* Establish and maintain intelligent warehouse layouts and bin location structures.
* Ensure all stock is correctly binned and easily traceable.
* Manage stock relocations and warehouse optimization projects.
* Conduct regular location audits to maintain location accuracy.
* Drive continuous improvement in warehouse space utilization.

**Stock Control**

* Ensure high levels of inventory accuracy.
* Conduct cycle counts and assists with annual stock counts.
* Investigate stock variances and implement corrective actions.
* Maintain strict stock control procedures to minimize losses.

**Team Leadership**

* Supervise warehouse staff and allocate daily tasks.
* Monitor staff productivity and adherence to procedures.
* Provide training, coaching, and guidance to warehouse employees.
* Promote discipline, accountability, and teamwork within the warehouse.

**Health, Safety \& Housekeeping**

* Ensure compliance with all health and safety regulations.
* Maintain high housekeeping standards throughout the warehouse.
* Ensure safe operation of warehouse equipment and machinery.
* Report and address any safety risks immediately.

**Minimum Requirements**

**Qualifications**

* Matric (Grade 12\) essential.
* Supply Chain, Logistics, Warehousing, or related qualification will be advantageous.

**Experience**

* Minimum 3 to 5 years' warehouse supervisory or warehouse management experience.
* Proven experience working within a fully integrated Warehouse Management System (WMS).
* Experience in setting up warehouse layouts, rack structures, and bin location systems.
* Strong inventory control and stock management experience.
* Experience in automotive aftermarket, distribution, or FMCG environments will be advantageous.

**Technical Skills**

* Warehouse Management Systems (WMS)
* Microsoft Excel
* Inventory Management
* Barcode Scanning Systems
* Stock Reconciliation
* Receiving and Dispatch Processes

**Personal Attributes**

* Strong leadership and communication skills.
* Highly organized and detail oriented.
* Strong problem\-solving abilities.
* Self\-motivated and results driven.
* Ability to work under pressure and meet deadlines.
* High level of integrity and accountability.
* Hands\-on approach to warehouse management.

**Additional Requirements**

* Must reside in or around Midrand or surrounding areas.
* Must be willing to work extended hours, weekends, and public holidays when operationally required.
* Must be physically fit and capable of working in a warehouse environment.
* Valid driver's license .

**Key Performance Indicators (KPIs)**

* Inventory Accuracy
* Warehouse Productivity
* Receiving and Dispatch Turnaround Times
* Bin Location Accuracy
* WMS Compliance
* Housekeeping Standards
* Stock Loss Reduction
* Staff Productivity and Discipline

Pay: R15 000,00 \- R20 000,00 per month

Work Location: In person

Warehouse In-Charge

Lovisa is fast\-fashion Retail  

Lovisa is global, and its growth is infectiously energetic  

See us at careers.lovisa.com

**Benefits**

* Top\-notch training to become a great Team Member (and piercing training!)
* First\-rate Store and Regional Manager to draw support
* Team Referral Rewards Program
* Product for you to wear in\-store from our top\-fashion ranges
* Funky, on\-trend customers
* Bright, warm store
* Easy to explain product
* Oh, and a generous discount on our jewellery!

**Job Description**

* You will live for fashion
* Sell with great customer experience
* Conduct our Piercing service
* Replenish sold stock on the move
* Manage the register
* Clean up the store at open and close
* Build great relationships with colleagues and customers
* Be yourself! Enjoy yourself!

**About you:**

* Strong desire to help and guide customers
* A drive to deliver great results
* An eye for fashion and are aware on all the latest trends
* Strong performance in a face\-to\-face customer environment

 *We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.*

Team Member - Part time

### **Job Description**

**JUST TRANSITION FINANCE MECHANISM (JTFM) MANDATE**



The Development Bank of Southern Africa (DBSA), in partnership with the Presidential Climate Commission (PCC), has established the Just Transition Finance Mechanism (JTFM) to mobilise and channel finance towards inclusive, locally owned and scalable just transition initiatives across South Africa. The JTFM is intended to address financing barriers that limit the implementation of just transition priorities at local, provincial and national levels. Through the mobilisation of public, private and concessional finance, the mechanism seeks to support projects that create sustainable livelihoods, strengthen community resilience, promote social ownership and participation, and advance South Africa's transition to a low\-carbon and climate\-resilient economy. Supported through funding from the International Climate Initiative (IKI) of the German Federal Ministry for Economic Affairs and Climate Action, the programme is being implemented jointly by DBSA and the PCC. The initiative focuses on strengthening stakeholder participation, supporting local and provincial just transition planning, developing a pipeline of investable projects, mobilising transition finance, and establishing a sustainable institutional platform for long\-term implementation.



The Project Officer is responsible for providing cross\-cutting programme coordination support to the JTFM team, ensuring effective implementation of project outputs, alignment, communication, and delivery across DBSA, PCC, service providers, and key stakeholders. The focus is on implementation coordination, milestone tracking, and delivery support, ensuring that outputs are delivered on time, within scope, and aligned with programme objectives.

### **Key Responsibilities**

**KEY PERFORMANCE AREAS**


**1\. Project Management**


* Coordinate the delivery of key programme outputs during the initial implementation phase (Years 1–2\), with a central focus on developing the Partnership Implementation Model and advancing the Socially Owned Renewable Energy project pipeline.
* Drive implementation coordination, milestone tracking, and delivery support, ensuring outputs are delivered on time, within scope, and aligned with programme objectives.
* Support the JTFM Teams’ efforts in the development of the project plan and translate the plan into a workable project schedule.
* Provide project coordination and project administration support for the JTFM and the various Units/Teams within the partnership, including:
	+ Manage day\-to\-day administrative activities
	+ Manage diaries and arrange meetings
	+ Take minutes, distribute for inputs and follow\-up on actions required
* Perform secretariat functions for the various committees and meetings that are part of the JTFM structures ensuring compliance with governance prescripts.
* Administer the master schedule to support the Deliverable Leads and Units/Teams with the development and implementation of the project schedule and management plan.
* Analyse the project schedule for time impacts, delay analysis as well as forecasting (trend analysis, including schedule reserve) and provide early warnings on anticipated changes to the schedule.
* Identify milestones and the critical path (including multiple / near critical paths).
* Provide administrative support for procurement and contract management, submission and processing of invoices and claims.
* Liaise with internal and external stakeholders (SCM, Legal, Finance, ICT, ) on administrative requirements.
* Collate and edit various presentations and reports on project performance updates for the various Steering Committees, DBSA, etc.
* Implement systems to track performance throughout the life cycle of the project and take responsibility for system’s (SAP) information accuracy, updates and quality management.
	+ Participate actively in projects deliverables using specific systems and programmes ensuring that tracking occurs throughout the implementation phase.

**2\. Project Reporting and Records Management**


* Monitor, analyse and report on schedule performance across the project duration for specific project outcomes including the Social Ownership of Renewable Energy (SORE) and Partnership Implementation Model (PIM) project development.
* Consolidate reports on the performance of the project against targets and highlighting risks or concern (i.e., non\-performing service providers, process of system failures, non\-compliance).
* Collate reports, including accounting information, summarising and forecasting project activities and financial performance in (i.e. disbursements and projections, income and expenditure) current and expected operations for portfolio projects and programmes.
* Maintain the record and retrieval systems, including the project document repository, a paper and e\-filing.


**3\. Programme Implementation Coordination**


* Coordinate day\-to\-day implementation activities across JTFM work programme.
* Support integrated planning and delivery across Outputs I–V.
* Track milestones, timelines, and deliverables to ensure alignment with programme schedules.
* Facilitate coordination between DBSA, PCC, service providers, and stakeholders.
* Assist with stakeholder engagement processes for JTFM design and piloting.
* Provide secretariat support to governance structures, preparing meeting packs, agendas, and trackers.
* Consolidate progress inputs into structured programme reports and maintain repositories.
* Provide regular implementation data to MEL Officer and Monitoring/Gender Analyst.
* Coordinate service provider deliverables, procurement administration, and payment documentation.
* Support institutionalisation of governance and sustainability arrangements for long\-term impact.


**KEY MEASURES OF OUTPUTS**



* Successful coordination of day\-to\-day implementation activities across JTFM work


* Support integrated planning and delivery across Outputs I–


* Track milestones, timelines, and deliverables to ensure alignment with programme


* Facilitate coordination between DBSA, PCC, service providers, and


* Assist with stakeholder engagement processes for JTFM design and


* Provide secretariat support to governance structures, preparing meeting packs, agendas, and


* Consolidate progress inputs into structured programme reports and maintain


* Provide regular implementation data to MEL Officer and Monitoring/Gender


* Coordinate service provider deliverables, procurement administration, and payment


* Stakeholder satisfaction with advisory support, financing solutions, and transaction


* Clean audit outcomes and effective resolution of audit


### **Expertise \& Technical Competencies**

**Minimum Qualifications**



* A Bachelor’s Degree or Diploma in Project Management, Development Studies, Public Administration, Climate Finance or related field.



**Minimum Experience**



* A minimum of 5 years programme/project management


* Considerable knowledge of standard administration practices and procedures is a necessity for this position


* Excellent knowledge of protocol and etiquette


* Demonstrated experience in working in a multi\-disciplinary


* An understanding of organisational processes and group


* Experience in supply chain management processes (preparing project tender documents, )


* Demonstrated knowledge and use of project methodology such as PMBOK, Prince or similar


* Demonstrable ability to use of the Microsoft Office (MS Projects, Excel, PowerPoint, Word \& MS Outlook)


* Proven track record of preparing project/programme progress reports and presentations for various stakeholders (Project Managers, Steering Committees, Exco and Board)


* Demonstrated experience in preparing meeting documentation (agendas, taking minutes, )


* Excellent knowledge of protocol and etiquette.



**Desirable Requirements**



* Familiarity with donor\-funded programme


* Knowledge of legislation, reg

Project Officer

Lovisa is fast\-fashion Retail  

Lovisa is global, and its growth is infectiously energetic  

See us at careers.lovisa.com

 **The role**

* Design, implement, and support secure, scalable, and highly available Microsoft Azure cloud environments and enterprise integrations.
* Develop and maintain Infrastructure as Code (IaC) solutions using Bicep and Azure DevOps pipelines to deliver consistent and automated infrastructure deployments.
* Manage Azure networking components including VNets, NSGs, Private Endpoints, Private DNS, VPN Gateways, and Application Gateways.
* Build, maintain, and optimize CI/CD pipelines to support automated deployments across development, test, and production environments.
* Automate infrastructure provisioning and operational processes using Bicep, PowerShell, Python, REST APIs, and Azure DevOps.
* Monitor and optimize cloud platforms, performing root cause analysis and implementing improvements to enhance reliability, performance, and resilience.
* Implement and maintain cloud security, governance, and compliance standards using Azure best practices and services.
* Collaborate with cross\-functional and global teams to support integrations, APIs, and platform modernization initiatives.
* Create and maintain technical documentation, runbooks, and knowledge articles to support operational excellence.
* Participate in on\-call support and after\-hours activities for critical incidents, deployments, and maintenance.
* Drive continuous improvement through automation, standardization, and adoption of DevOps best practices.

 **About you**

* Degree in IT, Computer Science, or related field, with strong Azure cloud experience
* Experience with Azure DevOps, CI/CD pipelines, deployment automation, and IaC (ARM, Bicep)
* Strong knowledge of monitoring tools such as Turbo360, Datadog, Azure Monitor, and Application Insights
* Proficient in scripting and automation using PowerShell and/or Python, with exposure to APIs and integrations
* Strong troubleshooting, analytical, and problem\-solving skills, with attention to detail
* Understanding of cloud security, governance, and operational best practices
* Strong communication, documentation, and stakeholder engagement skills
* Ability to work independently and collaboratively in global teams with a customer\-focused, proactive mindset
* Willingness to support after\-hours work and critical incident management

**Benefits**

* Global, fast\-paced retail environment
* Exposure to enterprise cloud and DevOps platforms
* Collaborative team environment
* Learning and development opportunities

 *We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.*

DevOps Engineer

**IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.**
**IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER**
 Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.
   

  

 We love our role in the world. And we’re looking for the right people to help us maintain \- and grow it. People like you
 **.**
**Contact Centre Supervisor**
 Reports to: Contact Centre Manager
   

  

 RCS Grade: M
   

  

**Why You’ll Love This Role**
 Ready to shape operational excellence? We're looking for a
 **Contact Centre Supervisor** 
 who thrives in a fast\-paced environment, knows how to bring out the best in people, and is passionate about delivering world\-class service..
   

  

**What You’ll Do**
* Leading, coaching, and developing a high\-performing Contact Centre team
* Driving customer satisfaction and service excellence across every interaction
* Monitoring KPIs and turning insights into action
* Managing customer escalations, complaints, and service recovery
* Creating a positive, motivated, and engaged team culture
* Identifying training opportunities and developing future talent
* Collaborating with cross\-functional teams to deliver seamless customer experiences


**What We’re Looking For**
 Tertiary qualification in Business Management, Logistics, or a related field
   

  

 2\+ years' experience in a leadership role within the express
   

  

 2\+ years within a Contact Centre environment preferred
   

  

 Strong analytical, people management, business acumen, and software skills
   

  

 Exceptional customer\-facing and stakeholder engagement skills
   

  

 Valid driver’s license code 10
   

  

**Why Join DHL?**
 Because we’re not just a company—we’re a global family. You’ll get:
   

  

  

* Career growth opportunities
* A culture that values innovation and inclusion
* The chance to make a real impact every single day


**Ready to lead operations and deliver excellence? Apply now and let’s make magic happen!**
**DHL IS AN EQUAL OPPORTUNITY EMPLOYER!**

Contact Centre Supervisor

Customer Service Representative (US Campaign) About the Role A rapidly growing customer experience operation is seeking Customer Service Representatives to support an international client account. This role is ideal for customer-focused professionals who thrive in a fast-paced environment and are comfortable working rotational shifts aligned with international time zones. This is an exciting opportunity to join a dynamic team supporting global customers while building valuable experience within…

Customer Service Representative Midrand

A Sales Customer Service Administrator is required to support a dynamic sales team and National Sales Manager. The successful candidate will be responsible for sales administration, customer service coordination, reporting, and general office support within a fast-paced environment. This role requires a highly organised, detail-oriented individual with strong analytical ability and advanced Excel skills. Key Responsibilities Sales Support & Reporting • Support the Sales Manager with sales-relat…

Sales Customer Service Administrator

**At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.**
**Customer Service Representative**
**Job Purpose:**
* Execution of the best\-in\-class service through effective Service s with customers to ensure customers’ business needs are fulfilled and sales targets are met in partnership with the Commercial organization


**Key Tasks and Responsibilities:**
 Interact with customers (directly and via sales team members)
   

  

* Orchestrate the service relationship, acting as primary contact for assigned customer accounts
* Analyze account history, understand the region’s supply needs, help make decisions to optimize orders and product deliveries
* Provide information on orders, supply availability, timing, updates on products, programs, etc.
* Reach out to customers for missing Customer Master data information to process sales orders
* Seek customer feedback to track satisfaction level and identify solutions to improve experience
* SME – order flow \& systems and reporting


 Resolve any immediately addressable customer requests
   

  

* Receive requests from customers and sales team members via unstructured communication (phone, email, etc.)
* Address any immediately resolvable requests (e.g. in order management \- order entry, status check; in order fulfillment – scheduling, ad\-hoc – product returns, delivery complaints, etc).
* Manage research, resolution, documentation and communication for complaints \& errors (incl. Delivery) Involove CA for resolution of non\-immediately resolvable requests (i.e, pricing)


 Partner with Commercial /Supply Chain team
   

  

* Influence product take and delivery timing to achieve financial targets
* Provide overall business update and customer account info (e.g. availability dates, delivery forecast, targets, progress)
* Monitor customer prioritization, delivery forecast targets and support product allocation management
* Conduct training sessions and influence customers to adopt new processes, tools, and systems
* Identify and implement improvements in operational efficiency, customer experience, etc.
* Customer Master Data Management: Creation of new customer accounts on P4S and P08 – Aligning with master data team to ensure all required documents for customer account creation are sent. Further management of data with amendments or deletion of redundant accounts.
* Reporting \& Visibility (Analytical skills, driving action, proactive and taking initiative)
* Participate and represent CS in S\&OE meetings, etc.


 Help onboard new colleagues, provide function\-specific peer\-to\-peer training
   

  

* Conduct training sessions and influence customers to adopt new processes, tools, and systems
* Identify and implement improvements in operational efficiency, customer experience, etc.


**Required Qualifications:**
* BS/BA in Agriculture, Agronomy, Business, Supply Chain Mgmt, or related fields
* 3\-5 years of operational experience in Customer Service, Commercial, Logistics, Administration
* (Domain knowledge in agriculture and relevant products)
* Key competencies: customer focus, results orientation, communication, collaboration, agility, relationship and conflict management, decision making
* Knowledge of IT systems and tools, e.g. ERP, SalesForce, EDI preferred
* SAP preferred
* Communication with empathy, organizer, coach, customer relationship management skills
* Fluent in English and country \- relevant language(s)


 As part of our commitment to inclusion, we want to ensure persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact us at nicole.gien.ext@bayer.com.
   

  

**Location:**
 South Africa : Gauteng : Midrand
   

  

**Division:**
 Crop Science
   

  

**Reference Code:**
 872609
   

  

 Bayer welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

Customer Service Representative

QUALITIES WE ARE LOOKING FOR - A positive, energetic, and enthusiastic individual. - Strong customer-focused mindset with a commitment to service excellence. - Highly adaptable and able to perform effectively in a dynamic environment. - Excellent administrative and organisational abilities. - High attention to detail with a strong focus on accuracy. - Ability to work efficiently under pressure. A DAY IN THE LIFE OF A CUSTOMER SERVICES CLERK - Investigate and resolve customer queries and complai…

Customer Service Clerk (Midrand - Warehouse environment)

Reference: MR000488-MV-1 Our client in Midrand is looking for a Customer Service Clerk . They feel Customer service is at the heart of everything they do. It is about delivering professional, efficient, and high-quality assistance to customers before, during, and after their needs are met. If you are passionate about customer service and thrive in a fast-paced environment, we would love to hear from you. QUALITIES WE ARE LOOKING FOR - A positive, energetic, and enthusiastic individual. - Strong…

Customer Service Clerk Midrand

**Who are we?**

Miway is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world\-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what\-ifs” of the world. Company values that every employee subscribes to are: Accountability, Attitude, Energy, Creativity, and Professionalism. The ideal candidate is one who has the courage to be bold and subscribes to Miway’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then Miway is the place for you!**What will you do?**

Up for a new challenge, feel you can make a difference? The Broker Department is looking for an enthusiastic individual who would like to fill the above\-mentioned role. As a Broker Consultant, you will play a pivotal role in building and maintaining strong relationships with our network of brokers. You will be responsible for promoting our products and services, offering valuable insights and guidance, and ensuring that our brokers have the necessary tools and support to effectively market our offerings to their clients.**Minimum Qualification Required**
* Grade 12/Standard 10/ NQF 4
* Must have RE
**Minimum Experience**
* 2 years in a relationship role within a Sales environment.
* Minimum 2 years short term insurance Personal Lines experience
* Minimum 2 years short term insurance Commercial experience
**Deliverables include, but will not be limited to**
* Develop and nurture relationships with insurance brokers, serving as the primary point of contact for the needs and enquiries.
* Conduct regular visits to broker offices to provide product training, updates, and assist with any queries or concerns they have.
* Actively identify opportunities to grow our broker network, expand our market presence, and increase business volumes.
* Collaborate with internal teams to create and implement effective marketing strategies, campaigns, and sales initiatives to support brokers in achieving their targets.
* Stay up to date with industry trends, competitor activities, and regulatory changes, and provide relevant insights and recommendations to brokers.
* Analyse broker performance data, identify areas for improvement, and work closely with brokers to develop action plans to enhance their performance.
**Competencies Required**
* Industry Knowledge: In\-depth understanding of short\-term insurance products, market dynamics, and regulatory frameworks.
* Relationship Building: Ability to establish and maintain strong relationships with insurance brokers. Excellent interpersonal and communication skills are necessary to build rapport, negotiate effectively, and address brokers’ needs and concerns.
* Sales and Marketing: Proficiency in sales techniques. Knowledge of marketing strategies and campaigns to support brokers in promoting our product to their clients.
* Business Development: Proactive approach to identify new opportunities to grow broker network, expand market presence, and increase business volumes. Strong networking and prospecting skills will be important to establish new partnerships with brokers.
* Consultative Approach: ability to provide valuable insights, guidance, and training to brokers, helping them to understand our products and effectively market them to their clients.
* Analytical Skills: Capacity to analyse broker performance data, identify trends, and provide recommendations for improvement. Ability to utilize data and market insights to support brokers in achieving their targets and enhancing their performance.
* Adaptability and Resilience: Willingness to adapt to changing market conditions, regulatory requirements, and product updates. Ability to work in a fast\-paced environment and handle changes with resilience.
* Self\-Motivation and Independence: Self\-driven and motivated to achieve sales targets and build successful broker relationships. Capable of working independently and managing time effectively.
* Technology Proficiency: Proficient in using Microsoft Office Suite to record keeping, reporting and analysing data. Ability to learn and utilize new technology tools for efficient communication and collaboration.
* Ethical Conduct: Commitment to maintaining high ethical standards and adhering to industry regulations and codes of conduct. Upholding integrity, professionalism, and confidently in all interactions with brokers and clients.
**Knowledge and Skills**
New business targets
Existing business processing
Appointment preparation
Client appointments and liaison
Partnership Building**Personal Attributes**
Optimises work processes \- Contributing independently
Interpersonal savvy \- Contributing independently
Decision quality \- Contributing independently
Business insight \- Contributing independently**Build a successful career with us**

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.**Core Competencies**
Cultivates innovation \- Contributing independently
Customer focus \- Contributing independently
Drives results \- Contributing independently
Collaborates \- Contributing independently
Being resilient \- Contributing independently**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. **DEADLINE TO APPLY: 10 JULY 2026****Our commitment to transformation**

At Miway we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. Miway is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society

Broker Business Consultant (Gauteng)

**Who are we?**

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.**Build a successful career with us**

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.**What will you do?**

We are looking for a Quality Assurance Team Leader to lead and manage the Quality Assurance team, ensuring consistent application of quality standards in line with compliance, monitoring performance, identifying improvement opportunities, and driving a culture of continuous improvement across the business. The QA Team Leader is  

responsible for coaching QA Analysts, maintaining quality processes, providing actionable insights, and supporting operational excellence. This aligns with internal QA leadership responsibilities such as monitoring team performance, managing quality processes, coaching staff, and engaging stakeholders on quality concerns and solutions**What will make you successful in this role?**

 Minimum Qualification Required
* Grade 12/Standard 10/ FAIS NQF 4
* Certified Quality Manager Advantageous  

  

Minimum Experience
* Minimum 3 years in the STI environment
* 2 \-3 years' experience in a Quality Assurance environment
* 2\+ years' experience leading or supervising teams.
* Experience in customer service, contact centre, claims, insurance, or operational quality environments  

preferred
**Deliverables include, but are not limited to:****1\. Team Leadership and People Management**  

* Lead, motivate, and develop a team of QA Analysts.
* Conduct regular one\-on\-one coaching and performance discussions.
* Monitor individual and team performance against agreed targets.
* Manage attendance, leave, discipline, and performance improvement plans.
* Foster a positive, high\-performance culture within the team.
* Support training, onboarding, and development initiatives.

**2\. Quality Monitoring and Assurance**  

* Ensure quality assessments are completed accurately and consistently.
* Monitor compliance with operational procedures, policies, and regulatory requirements.
* Conduct quality calibrations to ensure scoring consistency.
* Review quality trends and identify recurring issues.
* Recommend corrective actions to improve service delivery and customer outcomes.

**3\. Coaching and Continuous Improvement**  

* Deliver structured feedback to operational teams and leaders.
* Identify skill gaps and implement coaching interventions.
* Develop action plans to address quality deficiencies.
* Support continuous improvement initiatives and process enhancements.
* Promote best practices across teams.

**4\. Reporting and Analysis**  

* Produce daily, weekly, and monthly quality reports.
* Analyse quality performance data and identify trends.
* Present insights and recommendations to management.
* Track the effectiveness of quality improvement initiatives.
* Maintain accurate quality records and documentation.

**5\. Stakeholder Management**  

* Collaborate with Team Leaders, Managers, Training, Operations, and Compliance teams.
* Escalate significant quality concerns and risks.
* Participate in operational meetings and quality forums.
* Communicate quality standards, expectations, and changes effectively.

**6\. Process and Governance**  

* Ensure quality processes and documentation remain current and effective.
* Maintain calibration processes and dispute\-resolution mechanisms.
* Support audits and quality reviews.
* Ensure adherence to company policies, procedures, and regulatory requirements.
**Key Performance Indicators (KPIs)*** Team Quality Score
* Audit Accuracy
* Calibration Accuracy
* Coaching Completion Rate
* Quality Improvement Action Completion
* Compliance Adherence
* Stakeholder Satisfaction
* Productivity and Turnaround Time
* Reduction in Repeat Errors
* Employee Engagement and Development Metrics
**Knowledge and Skills**
Reporting and communication
Drive leads and service targets
Management of employees
Coaching, quality and compliance**Personal Attributes**
Decision quality \- Contributing independently
Interpersonal savvy \- Contributing independently
Plans and aligns \- Contributing independently
Directs work \- Contributing independently**Core Competencies**
Cultivates innovation \- Contributing independently
Customer focus \- Contributing independently
Drives results \- Contributing independently
Collaborates \- Contributing independently
Being resilient \- Contributing independently**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. **Deadline to apply: 10 July 2026****Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

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