Browse live customer service jobs in Midrand, Gauteng. Salaries, top employers and how to apply. Updated regularly.

**VACANCY FOR ESTATE MANAGER**

**Position:** Estate Manager

**Location:** 24 Walton Avenue, Carlswald, Ext 35, Midrand, 1684

**Hours:** Full\-time, onsite

**Salary:** Market\-related

We are seeking a dynamic and skilled Estate Manager to oversee the daily operations of our residential complex. As the primary point of contact for residents, you will be responsible for maintaining a high level of customer service and professionalism at all times. Your duties will include overseeing property operations, managing maintenance and repair projects, and resolving any tenant concerns or issues promptly and effectively. This position requires a highly proactive, hands\-on approach, with the estate manager expected to actively participate in on\-site management, routine maintenance, repairs, troubleshooting, and immediate response to operational needs.

In addition, the successful candidate will have a keen eye for detail and a thorough understanding of property regulations and compliance standards. You will work closely with suppliers and contractors to ensure timely and cost\-effective repairs and maintenance, while also being proactive in identifying opportunities for property improvement and enhancement. If you have a strong background in property management, project management, excellent communication skills, and a passion for creating a positive living environment for residents, we encourage you to apply for this exciting opportunity.

**Contact Information:**

To apply for the Estate Manager position, please submit your CV and any additional information to:

Managing Agent:

Name: Khulisa Property Management

Email: umthunzi@khulisaprop.co.za

We look forward to receiving your application and to potentially welcoming you to our team at Umthunzi Valley Body Corporate.

**JOB DESCRIPTION**

**1\. INTRODUCTION**

This Job Description serves as a summary of the Estate Manager’s functional responsibility to the Managing Agent and the Body Corporate. The prime objective of an Estate Manager is to administer the estate as efficiently as possible.

The Estate Manager will be required to carry out the following duties or further:

**2\. GENERAL LABOURERS/CONTRACTORS**

Control of the general labourers and/or contractors is the direct responsibility of the Estate Manager, and they are to be supervised on a daily basis.

**2\.1\. Attendance**

The Estate Manager is to familiarize him / herself with the working hours of each general labourer and/or contractor and is responsible for the execution thereof. No private work should be done during working hours. A daily attendance register of the labourers/contractors is to be maintained and kept on record by the Estate Manager.

**2\.2\. Work schedule**

It is the responsibility of the Estate Manager to ensure that the labourers and/or contractors adhere to their job description/service level agreement promptly and efficiently. Cleaning, maintenance and gardening duties are to be clearly allocated and understood, therefore a staff schedule stating specific daily duties for each labourer/contractor is to be compiled and monitored for execution.

**2\.3\. Grievances**

All grievances from labourers and/or contractors are to be tended to by the Estate Manager in conjunction with the Trustees.

**2\.4\. Discipline**

Any form of misconduct or incapacity of a general labourers and/or contractors must be reported to the Trustees immediately. The necessary disciplinary action will then be taken.

**3\. SECURITY**

**3\.1\. Contractual agreement**

It is the responsibility of the Estate Manager to ensure that the contractual agreement with the security service provider is adhered to. Any problem with the guards should be brought under the attention of the Trustees.

**4\. SUPERVISION**

**4\.1\. Daily inspections**

The general appearance of the property is a reflection of the Estate Manager’s ability to administer the building and render efficient service to the Body Corporate. It is important for the Estate Manager to familiarize him / herself with the rules of the complex and to communicate suggestions in regard thereto with the Trustees. Daily walks around the complex are compulsory for the purpose of ensuring a pristine appearance of the property and general adherence to complex rules. Any contraventions are to be dealt with by the Estate Manager in accordance with conduct rules and following consultation with Managing Agent and the Trustees.

**4\.2\. External supervision**

Estate Manager shall supervise the following activities:

* Cleaning of walls around the perimeter.
* Gardening and maintenance of lawns, watering and removal of weeds.
* Cleaning of parking areas and canopies, checking for illegal parking.
* Decluttering and disinfection of drains, basins, gutters, downpipes and waste water galleys.
* Checking for faults and damage of electrical fittings, pipes, taps, etc.
* Monitoring refuse removal and cleaning of the refuse bins and refuse area.
* Cleaning and maintenance of the swimming pool and pumps.
* Managing use of the parking bays and ensuring no driveways are obstructed.
* Supervision of projects approved by Trustees.
* Identification of light bulbs to be replaced.
* Supervision of cleaning and neat keeping of common property areas such as windowsills, garage doors, pathways, common braai areas, kid’s play area and washing line area.
* Identification of areas that require painting.
* Inspection of fire equipment.

**4\.3\. Interior supervision**

Items for interior supervision include, but are not limited to:

* Cleaning of the clubhouse, gym, guard house, including their windows.
* Inspecting neatness of general worker living quarters, as well as the toilet and plumbing.

**5\. MAINTENANCE AND REPAIRS**

**5\.1\. Minor repairs**

The Estate Manager, is expected to tend to all minor repairs on common property areas which may include:

* Changing of light bulbs.
* Repairs of leaking taps.
* Minor painting and touching up.

**5\.2\. Contractor Services**

Where services are beyond the capability of the Estate Manager, the following procedure should be followed:

* Obtain three quotations for services.
* Acquire Trustee approval, make out an order and ensure that the quoted price, plus the full description of the job is written on the order. Submit a copy of the order to the supplier and the Managing Agent.
* The order number must always be given to the supplier. The complex name must be clearly printed on the order. If the service is recoverable from an owner/tenant, this must also be stated on the order.
* Ensure that the services are performed in accordance with the quotation and instructions.
* Sign off on the Invoice and obtain sign off from the owner/tenant if applicable.
* Submit the email reporting the matter by owner/tenant, before and after pictures /videos \& signed invoice to the Managing Agent for Trustee approval and payment.

**5\.3\. 10 Year Maintenance Plan /Special Projects**

* The Estate Manager is responsible for preparing a simplified 10\-year maintenance plan. This must be prepared in consultation with the Managing agent and Trustees.
* The Estate Manager is responsible for completing projects required for each year.
* Approval for each project must be obtained from Trustees prior to commencement.
* It is to the discretion of the Trustees whether to complete the project in house or to outsource it.
* The Estate Manager is responsible to provide all information to trustees to make an Informed decision such as but not limited to bill of quantities, 3 quotes, project duration, project plan, equipment requirements, labour requirements, estimated costs.
* The Estate Manager is responsible for complete end to end project management of all 10\-year plan projects.

**6\. OWNER / TENANT ADMINISTRATION**

**6\.1\. Handovers**

Handover between old and new owners are to be administered by the Estate Manager, including issuing and programming remotes/tags or biometrics for new occupants and k

Estate Manager

**Direct Reporting Line:**  

Senior Credit Controller  

  

**Emeris** consolidates resources and expertise from **IIE Varsity College, IIE MSA, IIE\-Vega School, and IIE School of Hospitality \& Service Management**, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support.
  

  

**Emeris Waterfall Campus has a vacancy for a Credit Controller.** **Duties and Responsibilities:**

**Collections/Handover**

* Collections on outstanding accounts as per assigned aging.
* Following protocol in line with Standard Operating Procedures when dealing with different aging buckets.
* Receiving inbound calls/ ensuring outbound quality call quota is reached daily/weekly/monthly.
* Meeting monthly collection targets and reducing portfolio risk.
* Ensure that all payment plans are adhered to.
* Escalation and assistance of account related queries (Billing/statements/Payments).
* Ensure all debit order returns are dealt with immediately and account payers are contacted to settle arrears and informed of rejection fee.
* Ensure follow\-ups are done on PTP's (Promise to pay) made on specific dates.
* Manage holds on all accounts (current to be removed/arrears to be added).
* Ensure suspensions/Handover list are sent to CSCC/NSCC first to be checked before sign\-off. Prepare handover pack in accordance with check\-list and send to CSCC/NSCC for approval and upload.
* E\-mails/Letters on overdue accounts must be sent at the appropriate time and in accordance with aging bucket.
* Detailed notes to be inserted on Excalibur for each account monthly as per assigned Age. Relevant contact information and debit order details if applicable must be confirmed and updated.

**Administrations/Customer Service**

* Prepare documents for adjustments/refunds/transfers/Bursaries/ payment plan changes for approval by Campus Senior Credit Controller/National Senior Credit Controller and action once approved.
* Accurate processing of unallocated payments.
* Work closely with the admissions team by preparing pro rata calculations on cancellations.
* Credit balance investigations and updating status/notes on portal.
* Assisting with administration functions as and when required.
* Handle account payer/student queries or complaints and provide appropriate solutions and alternatives.
* Assisting and dealing with queries via FreshDesk (Emeris Assist) and walk\-ins.
* Build sustainable relationships with internal and external stakeholders through open and interactive communication in\-order to resolve outstanding account queries.

**Quality Management \& Reporting**

* This will include the evaluation of all other KPA (Key Performance Area).
* Items such as quality of work, deadlines met, and query handling will be checked.
* Quality of e\-mails, calls and letters sent will also be evaluated.
* Quality of notes and information saved in Excalibur.
* Reports and documents prepared and sent to CSCC/NSCC.

**Competencies Required:**

* Knowledge of Full Function Credit Control.
* Knowledge of Accounts Receivables/Debit Orders /Bank Statements.
* Excellent verbal and written communication skills, including ability to effectively communicate with internal and external departments.
* Good Interpersonal skills/Customer Service driven.
* Analytical and Problem solving skills.
* Sound numerical skills.
* Best suited to a friendly, organised person who works accurately and is able to handle pressure.
* Honest, trustworthy and ethical.
* Time management skills.
* Ability to produce basic reports using Microsoft Office.

 **Minimum Qualification Requirements:**

* Minimum of Matric, Credit Management / Bookkeeping /Financial qualification advantageous.

**Minimum Work Experience Requirements:**

* Minimum of 2 years credit control experience.

**Salary:**  

* Competitive salary commensurate with experience.

**Benefits:**  

* Lifelong learning opportunities through LinkedIn Learning subscriptions.
* Staff and family discounts on educational programs within our brand portfolio.
* Incentive bonus structure based on performance and achievement of goals.
* Birthday vouchers to celebrate your special day.
* Competitive annual leave allowance for well\-deserved time off and rejuvenation.

**Application Response:**  

* Due to the high volume of CVs received, please note that personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews

**Technical Support:**

* Should you experience technical difficulties applying for the position, kindly use the following URL for further assistance : https://hire.simplify.hr/ContactUs

**Emeris** is an Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.

Credit Contoller

**Who are we?**
 MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world\-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what\-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
   

  

**What will you do?**
* Respond promptly and professionally to inbound client queries via phone, chat, WhatsApp, or email.
* Maintain high\-quality service delivery in line with MiWay’s values and industry standards.
* Manage customer interactions efficiently and courteously, providing clear and helpful responses.
* Handle escalations appropriately, ensuring clients feel supported until resolution.
* Contribute to ongoing service improvement by providing client feedback and insights.
* Stay updated on new technologies and service methods to elevate the client experience.


**What will make you successful in this role?**
**Minimum Qualification Required**
* Grade 12/Standard 10/NQF 4
* Relevant RE5 qualification advantageous


**Minimum Experience**
* Minimum 12 months Call Centre and administrative experience
* Minimum 12 months in the STI environment and client services experience


**Deliverables include, but will not be limited to**
* Compliance with the Quality Assurance requirements
* Meet the monthly target on productivity measures.
* Upselling and meet the required Net Premium target.
* Excellent collaboration with other subdepartments to promote client retention.
* Good knowledge of the Miway Products
* Great performance track record on your measures
* Great customer experience and customer journey
* Efficient in handling chat and calls hybrid system
* Meet the Monthly VAPS and Irefer targets.


**Competencies Required**
* Excellent Verbal and communication skills
* Quality orientated and organized.
* Self\-disciplined and Self\-motivated
* Analytical and desire to excel.
* Active listening skills
* Problem\-solving skills and solution\-oriented
* Excellent administrative skills
* Good communication skills (verbal \&written)
* Able to work flexible hours.
* Customer focused.
* Results and Target driven.
* Teamwork and Professionalism
* Flexibility
* Ability to multi\-task and cope with pressure
* Excellent attendance record
* Computer literacy


**Knowledge And Skills**
 Customer Service
   

  

 Team Support
   

  

 Administration
   

  

 Quality, compliance and accreditation
   

  

**Personal Attributes**
 Communicates effectively \- Contributing dependently
   

  

 Decision quality \- Contributing dependently
   

  

 Action orientated \- Contributing dependently
   

  

 Optimises work processes \- Contributing dependently
   

  

**Build a successful career with us**
 We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
   

  

**Core Competencies**
 Cultivates innovation \- Contributing dependently
   

  

 Customer focus \- Contributing dependently
   

  

 Collaborates \- Contributing dependently
   

  

 Being resilient \- Contributing dependently
   

  

 Drives results \- Contributing dependently
   

  

**Turnaround time**
 The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
 **Deadline to apply: 16 September 2025** 
 .
   

  

**Our commitment to transformation**
 At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Client Service Agent

**Job Grade: B4**  

  

**Job Purpose:**  

  

Ensure smooth running of the office and administer all administrative functions.
  

Manage active \& critical cases by liaising with technical team in a harmonious, professional with little or no
  

offensive behaviour/ language while keeping close contact with clients in ensuring outstanding customer
  

services and eliminating complaints within the Mustek brand and providing support to business by ensuring
  

relevant processes are administered and meet business requirements.
  

  

**Responsibilities:**  

  

General  

* Ensure professional demeanour and etiquette, including dress when dealing with customers always.
* Constantly ensure optimal customer satisfaction by communicating with clients keeping in mind that there’s SLA’s to be guided by while updating notes on the system to always keep everyone abreast.
* Follow current procedures when transferring a query to another member of staff or for specialist advice.
* Carry out all administrative tasks including typing, scanning of official document, management of archives, storage and retrieving of business documents.
* Deal with calls/queries received within operations in line with current Service Level Agreements, policies and procedures.
* Assisting with Operations Department projects
* Minute taking from meetings.
* Ensure that team members are kept up to date with any information received following attendance at meetings whilst representing operations.
* Ensure that all computerised systems are used effectively to help process customer enquiries and accurately maintaining all records in a time critical environment.
* Follow policies and confidentiality dictations to safeguard data and information.


Peer Relations  

* Establish, develop and maintain effective working relationships with colleagues to ensure a ‘one team approach’ to the delivery of the Customer Service Centre’s performance standards and business objectives.
* Liaise with colleagues in local offices, contractors and other partner agencies as appropriate to resolve enquiries and problems.

**ISO and legal requirements**

* Comply to all quality, information security, legislative and company policy requirements.

**Qualifications and Experience:**  

* Matric
* 2 – 5 years’ admin and customer service experience

  

**Knowledge and Skills:**  

* Adequate knowledge of general administrative processes
* Excellent knowledge of stakeholder composition of Mustek
* Adequate ICT industry knowledge
* Good communication
* Good people skills
* Ability to interface with people across a broad and diverse spectrum.
* Ability to build and maintain stakeholder relationships.
* Superior written and verbal communication skills
* Good presentation skills
* Good telephone etiquette

Customer Care Administrator (Midrand)

### **Job Description**


We are looking for a well\-groomed individual who is extremely target driven with a high regard for customer service. Your strong communication skills, high energy levels and love for beauty will make you a good candidate for this Cosmetics Consultant position.### **Key Responsibilities**


Weekly and monthly sales targets Make over’s Know products of your counter and other houses Admin and paperwork Stock take and stock counts Housekeeping (i.e. keeping the counter clean) Liaise with Representatives Promotions and events### **Qualifications and Experience**


Experience / Knowledge: 1 year experience working with cosmetic products Basic understanding of how to do makeovers### **Competencies**


Excellent communication skills Good admin knowledge Target driven

Cosmetic Consultant - Lancôme- Truworths Mall Of Africa

**RECEPTIONIST – MEDICAL CLINIC**

**Bio Vigour Clinic \| Midrand**

**Requirements \& Responsibilities:**

* **Must respect and uphold the Christian values and ethos of Bio Vigour Clinic**, treating every patient with compassion, dignity, kindness and respect.
* **Matric certificate** – minimum requirement.
* Previous **reception, administration or medical practice experience** will be an advantage.
* Excellent **communication and customer\-service skills**.
* Professional, friendly and welcoming when dealing with **patients and visitors**.
* Ability to **answer calls, respond to WhatsApp enquiries and manage appointments**.
* Assist with **patient registrations, files, forms and basic clinic administration**.
* Maintain **patient confidentiality and professional ethics** at all times.
* Good computer skills and ability to manage **emails, bookings and electronic records**.
* Ability to work calmly and efficiently in a **busy medical environment**.

**✨ We are looking for someone who is professional, trustworthy, compassionate and genuinely enjoys serving people.**

Pay: R4 570,54 \- R12 160,49 per month

Work Location: In person

Receptionist/Admin

Dis\-Chem Pharmacies’ in Midrand has an opportunity available for a DC Dispatch Supervisor to join the team. The main purpose of this role will be to achieve operational excellence within the Dis\-Chem Warehouse incorporating functions in the following areas, order consolidation, route planning, dispatch both Local and Line\-haul, returns, vehicle maintenance and in so doing ensure that both legal and customer requirements, are met.

  



**Minimum Requirements…**

**Essential:**

* Grade 12 / Matric
* Transport Management or Supply\-Chain / Logistics Degree or Diploma

**Advantageous:**

* 2 Years relevant experience, in a Distribution, Logistics or Supply Chain Environment

**Job Specification…**

* Ensure optimal route and space planning to meet the day\-to\-day strategic objectives.
* Understand and execute the planning process involved when stock leaves the distribution centre.
* Ensure routing of vehicles to ensure optimum utilisation and vehicle turnaround times.
* Ensure all deliveries picked the previous day, are delivered the next day to local stores and within 48 hours to Coastal stores.
* Arrange returns and collection of the upliftments, which must be tracked throughout the return process.
* Assist in supervising the process flow within the return cage, as per Dis\-Chem standard and operational requirements.
* Implementation of more efficient means of streamlining the operations.
* Ensure accurate administration for transactional excellence.
* Manage and adhere to GWP, SHE programme and OHS act.
* Ensure department’s consumable needs are met.
* Ensure drivers are debriefed, paperwork is filled and queries resolved.
* Ensure admin and daily checking of all delivery log sheets takes place, to facilitate queries and credit note request.
* Monitor fleet running cost and diesel usage.
* Assist in supervising maintenance records of vehicles.
* Processes all accidents and insurance claims.
* Monitor internal and driver performance, to ensure good customer service both internally and stores.
* Prevent and act on security or risk issues and ensure that risks are dealt with proactively.
* Assist in supervising outsourced companies, including daily and monthly monitoring of SLA\`s and costs.
* Ability to analyse and interpret any shrinkage indicators and act accordingly.
* Be security conscious all the time and avoid committing theft or fraud.

**Competencies**

**Essential:**

* Knowledge of Distribution Centre, logistics and supply chain operations.
* Have knowledge of the business measures and targets, directly related to own role.
* Be able to communicate proactively in order to build co\-operative relationships with internal customers.
* Ability to work under pressure
* Deadline driven
* English –Read, write and speak.

**Advantageous:**

* 2nd Language – Read, write and speak.

**Special conditions of employment:**

* South African citizen
* MIE, clear criminal and credit
* Driver’s license and/or own reliable transport

 **Remuneration and benefits:**

* Market related salary
* Medical aid
* Provident fund
* Staff account

 **ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN\`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.**

 **Dis\-Chem Pharmacies is an equal opportunity employer. Dis\-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis\-Chem’s Employment Equity \& Transformation Strategy. Dis\-Chem actively supports the recruitment of People with Disabilities.**

DC Dispatch Supervisor IN - Nightshift - Midrand

### **Job Description**


The role is responsible for overseeing expert technical support, sector\-specific insights and technical leadership in the conceptualisation, structuring, development, and implementation of Public Sector Participation (PSP) programmes and projects within the transport sector. The role is responsible for driving programme design, transaction structuring, feasibility oversight, procurement support, governance compliance, and stakeholder coordination to ensure commercially viable, bankable, and sustainable PSP initiatives.

### **Key Responsibilities**

**Programme Conceptualisation and Strategic Design**


* Identify, assess, and conceptualise strategic PSP opportunities aligned to transport sector priorities, infrastructure development objectives, and the Medium\-Term Development Plan (MTDP).
* Collaborate with legal, financial, technical, and transaction advisory teams to ensure integrated transaction design and delivery.
* Develop PSP programme frameworks, delivery models, and strategic design plans in alignment with the PSP Unit mandate and direction from the Head: PSP Unit.
* Define programme scope, objectives, delivery models, implementation strategies, and desired outcomes for PSP initiatives.
* Lead the development of the integrated PSP programme pipeline and prioritisation frameworks.
* Provide technical and strategic input into sector planning, infrastructure development strategies, and PSP implementation approaches.


**Technical Advisory and Expertise**


* Provide expert technical support and leverage advanced technical knowledge and skills to deliver innovative solutions, analysis, and implementation support for projects and initiatives.
* Keep abreast of sector developments, technologies, and best practices to maintain high\-quality technical insights and continuous improvement.
* Assess complex sector challenges and opportunities and design effective solutions to support the implementation of projects and initiatives.
* Contribute to knowledge sharing by facilitating training, consultations, and collaboration with colleagues and stakeholders.
* Oversee the advancement of sector objectives by driving technical excellence and innovation, positioning the Bank as a leader in sustainable infrastructure delivery.
* Present data\-driven reports and proposals to support informed decision\-making, anticipate risks, and recommend effective solutions.
* Collaborate with team members and stakeholders to gather input and ensure alignment before implementing solutions.


**Procurement and Transaction Implementation**


* Lead or support transaction advisory teams during procurement and transaction implementation processes.
* Review and provide strategic input into procurement documentation, including RFQs, RFPs, bid evaluation methodologies, and transaction agreements.
* Verify that procurement and transaction documentation aligns with approved PSP design intent, governance requirements, and market expectations.
* Support bidder engagement, clarification processes, bid evaluations, negotiations, preferred bidder appointments, and contract finalisation activities.
* Provide technical oversight during transaction execution to support successful commercial close and implementation readiness.


**Sector Analysis and Impact Assessment**


* Assess the sector impact of proposed PSP Programmes investment transactions in South Africa and Africa:
	+ Appraise the macro sectoral economic market environment
	+ Assess the impact of sectoral policy, legislation, strategy, and tariff regimes
	+ Analyse sector risks and propose relevant mitigation measures
	+ Demonstrate the economic rationale by assessing demand and supply drivers, and conducting cost\-benefit analysis
	+ Validate the technical feasibility/assumptions and projections, including design assumptions, technology options, operations, and maintenance plans
	+ Furnish structuring solutions to secure approval by relevant decision\-making committees
	+ Formulate sectoral conditionality within the structuring of investment solutions
* Monitor sector conditionalities and project/programme mitigation measures, and recommend corrective actions where deviations occur.
* Present sector research findings on business and product development, sector targets, and investment strategies to the Investment Committee and Board of Directors.
* Develop, implement, and review sector strategies, guidelines, and technical frameworks to embed Generally Accepted Industry Practice (GIIP) in investment decision making.


**Clients, Governments and Finance Partnerships**

* Assess all PSP project designs, procurement processes, and transaction structures comply with applicable regulatory, procurement, governance, and policy frameworks.
* Engage and coordinate with National Treasury, the Department of Transport (DoT), regulators, and relevant authorities to ensure alignment with national standards and PSP frameworks.
* Support the preparation and submission of documentation required for approvals, registrations, exemptions, and risk reviews.
* Monitor regulatory developments and policy changes impacting PSP implementation and advise on required adjustments.
* Build strong relationships with key stakeholders to align expectations, gather insights, and ensure successful engagements.


**Reporting and Knowledge Management**

* Prepare and present PSP programme design reports, technical assessments, progress reports, and governance submissions to decision\-making structures.
* Maintain complete and auditable project documentation from project conceptualisation through transaction close and implementation.
* Contribute to organisational knowledge management through lessons learned, best practice development, and continuous improvement of PSP methodologies and frameworks.
* Support the refinement and standardisation of PSP tools, templates, frameworks, and technical approaches.
* Provide comprehensive analytics and high\-quality reporting that support strategic decision\-making and drive organisational improvement.


**People Management**


* Manage internal and external teams, ensuring effective task allocation, supervision, and quality assurance.
* Lead mentor, and develop a high\-performing team, fostering a culture of collaboration, accountability, and continuous learning to maximise individual and collective potential.
* Provide leadership and guidance to the Infrastructure Finance team and multidisciplinary project teams.
* Drive talent development initiatives, including coaching, performance management, and career pathing, to build and retain a skilled and motivated team.
* Identify training needs and support professional development initiatives to ensure staff are equipped to meet evolving demands.
* Drive a culture of innovation and continuous improvement across the agency to support strategic agility.


**Key Measurement of Outputs**



* Number of innovative and sustainable infrastructure financing opportunities brought into the business.


* Number of due diligence assignments and projects concluded for investment.


* Value and number of PSP projects and programmes conceptualised, structured, and progressed through the transaction lifecycle.


* Quality and effectiveness of PSP programme frameworks, transaction structures, and feasibility outputs developed.


* Timeliness and quality of procurement documentation, governance submissions, and technical reports produced.


* Compliance with regulatory, procurement, governance, and policy requirements across PSP initiatives.


* Contribution to mobilisation of private sector participation and infrastructure investment through PSP initiatives.


* Effectiveness of transaction implementation support, bidder engagement, and negotiation processes.


* Clean audit outcomes and effective resolution of governance and compliance findings.


### **Expertise \& Technical Competencies**

**Minimum Qualifications**


* A postgraduate qualification in Engineering, 

Lead: Infrastructure - Other (PSP Programme) (Fixed Term Contract until 13 May 2030)

**Job Gade: B4**  

  

**Job Purpose:**  

To sell over the telephone to existing and potential clients and ensure sales targets are achieved, utilising established best practice customer service methods.  

  

**Responsibilities:**

 **Sales \& Business Growth**

* Achieve 100%\+ of Gross Profit Target monthly. Overachievement will be rewarded.
* Maintain minimum 90% YTD Gross Profit % consistently — anything below triggers immediate performance review.
* Daily proactive outcalling to:
* Generate new business pipelines.
* Revive dormant accounts.
* Upsell and cross\-sell into existing clients.
* Act as a sales hunter: identify untapped sectors and customers without waiting for leads to be handed down.
* Consistently bring in new logos and accounts, not only managing existing ones.
* Compete internally: set benchmarks so that other consultants strive to match or exceed your activity and results.
* Rigorously follow SOPs, Fraud Prevention, and Order Verification processes.

 **Customer Service \& Retention**

* Maintain a strong sales culture through professionalism and solution\-oriented communication.
* Be the first point of trust for customers by being responsive, reliable, and commercially savvy.
* Take ownership of client problems until resolved, ensuring no escalation reaches management unnecessarily.
* Build deep, long\-term relationships with customers, driving repeat sales.
* Develop a reputation internally and externally for being the consultant who delivers without excuses.

 **Training, Development \& Knowledge Leadership**

* Stay ahead by mastering product knowledge faster than peers.
* Regularly attend and complete product/service training.
* Share insights, tricks, and winning approaches with the team — lead by example, not just instruction.
* Continuously sharpen sales skills to remain a top performer in the division.

 **Qualifications and Experience**

* Matric
* Tertiary Sales and/or Marketing qualification would be advantageous
* 1 year experience at a similar level required

  

**Skills and Knowledge:**  

* Computer knowledge, specifically MS office applications
* Basic knowledge of budgeting, sales/marketing principles, etc.
* ICT industry knowledge
* Good verbal and written communication skills
* Excellent phone etiquette
* Negotiation skills
* Computer literacy
* Ability to work independently or as part of a team
* Knowledge of products
* Knowledge of systems and processes

Telesales (Midrand)

**IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.
   

  

 IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER**
 Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.
   

  

 We love our role in the world. And we’re looking for the right people to help us maintain \- and grow it. People like you
 **.**
**Ready to Lead and Win? Become Our Customer Service Advisor**
**Reports to: Customer Service Supervisor**
**Why You’ll Love This Role**
 As a Customer Service Advisor, you will be the voice of DHL. You will deliver outstanding service, build customer trust, and ensure every interaction represents the gold standard our brand is known for.
   

  

**What You’ll Own**
* Provide first‑time ideal solutions to drive customer satisfaction.
* Respond confidently and accurately to queries on customs requirements, transit times, and pricing.
* Enhance the customer experience through professionalism, empathy, and efficient problem‑solving.
* Handle customer emails and Live Chat within agreed SLAs.
* Implement ISO standards and always comply with DHL policies and procedures.
* Ensure adherence to Centre of Excellence guidelines and GRBP standards.
* Prepare high‑quality written communication aligned with DHL branding guidelines.
* Ensure all email communication is done through MCT; personal email accounts may not be used.
* Organize and prioritize remote booking requests, registering bookings for DHL services.
* Work closely with Operations and cross‑functional teams for swift resolution of customer concerns.
* Ensure correct use of DHL tools such as SPARK, Ccaass, MCT, CSV, GSD, and Global Imaging, including adherence to scheduling and AUX codes.
* Provide customers with alternatives and identify potential sales leads or value‑added services.
* Promote and sell DHL Value‑Added Products and Services; submit leads for new business opportunities.
* Approve discounts within policy limits and in alignment with profitability guidelines.
* Ensure compliance with Cash Payment and Quote Conversion processes.
* Achieve all local and global Service Desk KPIs, consistently performing at or above target.
* Listen to the voice of the customer to identify improvement areas and collaborate internally on solutions.
* Recommend enhancements to systems, procedures, and service models to elevate customer experience.
* Conduct monthly or quarterly customer reviews to track progress and implement improvements.
* Handle escalated complaints using cost‑effective recovery options and root‑cause corrective action.
* Escalate complaints with potential legal or financial impact to Customer Care.
* Collaborate with Customer Service Management to ensure seamless service delivery.
* Assist with any additional tasks required to ensure CS operations run efficiently and meet network standards.


**What We Are Looking For**
* NSC Matric Certificate (required).
* Diploma, Degree, or NQF‑equivalent qualification (advantageous).
* Minimum 2 years’ customer service experience in a service industry; courier industry experience preferred.
* Strong operational knowledge and understanding of the DHL Network.
* Intermediate computer literacy and familiarity with call centre tools (telephony, track \& trace, booking systems).
* Excellent Business English communication skills — both written and verbal.
* Strong telephone etiquette, conflict resolution, negotiation, problem‑solving, and interpersonal skills.
* Experience handling customer interactions across non‑voice channels (email, live chat, social media) is an added advantage.
* Ability to perform effectively under pressure.


**Why Join Us?**
 Because at DHL, we don’t just move shipments—we move careers forward. You’ll work with a global leader that values innovation, inclusion, and continuous learning. Expect growth opportunities, a collaborative culture, and the chance to make a real impact.
   

  

**Ready to make your mark? Apply now and let’s build the future together**
 We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Customer Service Advisor x5

**IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.**  

  

**IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER**  

  

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.  

  

We love our role in the world. And we’re looking for the right people to help us maintain \- and grow it. People like you**.**

**Ready to Lead and Win? Become Our Customer Service Advisor**

**Reports to: Customer Service Supervisor**

**Why You’ll Love This Role**


As a Customer Service Advisor, you will be the voice of DHL. You will deliver outstanding service, build customer trust, and ensure every interaction represents the gold standard our brand is known for.

**What you’ll own**

* Provide first‑time ideal solutions to drive customer satisfaction.
* Respond confidently and accurately to queries on customs requirements, transit times, and pricing.
* Enhance the customer experience through professionalism, empathy, and efficient problem‑solving.
* Handle customer emails and Live Chat within agreed SLAs.
* Implement ISO standards and always comply with DHL policies and procedures.
* Ensure adherence to Centre of Excellence guidelines and GRBP standards.
* Prepare high‑quality written communication aligned with DHL branding guidelines.
* Ensure all email communication is done through MCT; personal email accounts may not be used.
* Organize and prioritize remote booking requests, registering bookings for DHL services.
* Work closely with Operations and cross‑functional teams for swift resolution of customer concerns.
* Ensure correct use of DHL tools such as SPARK, Ccaass, MCT, CSV, GSD, and Global Imaging, including adherence to scheduling and AUX codes.
* Provide customers with alternatives and identify potential sales leads or value‑added services.
* Promote and sell DHL Value‑Added Products and Services; submit leads for new business opportunities.
* Approve discounts within policy limits and in alignment with profitability guidelines.
* Ensure compliance with Cash Payment and Quote Conversion processes.
* Achieve all local and global Service Desk KPIs, consistently performing at or above target.
* Listen to the voice of the customer to identify improvement areas and collaborate internally on solutions.
* Recommend enhancements to systems, procedures, and service models to elevate customer experience.
* Conduct monthly or quarterly customer reviews to track progress and implement improvements.
* Handle escalated complaints using cost‑effective recovery options and root‑cause corrective action.
* Escalate complaints with potential legal or financial impact to Customer Care.
* Collaborate with Customer Service Management to ensure seamless service delivery.
* Assist with any additional tasks required to ensure CS operations run efficiently and meet network standards.

**What we are looking for**

* NSC Matric Certificate (required).
* Diploma, Degree, or NQF‑equivalent qualification (advantageous).
* Minimum 2 years’ customer service experience in a service industry; courier industry experience preferred.
* Strong operational knowledge and understanding of the DHL Network.
* Intermediate computer literacy and familiarity with call centre tools (telephony, track \& trace, booking systems).
* Excellent Business English communication skills — both written and verbal.
* Strong telephone etiquette, conflict resolution, negotiation, problem‑solving, and interpersonal skills.
* Experience handling customer interactions across non‑voice channels (email, live chat, social media) is an added advantage.
* Ability to perform effectively under pressure.

**Why Join Us?**  

  

Because at DHL, we don’t just move shipments—we move careers forward. You’ll work with a global leader that values innovation, inclusion, and continuous learning. Expect growth opportunities, a collaborative culture, and the chance to make a real impact.  

  

**Ready to make your mark? Apply now and let’s build the future together**


We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

We’re hiring an Administrator for our Credit department.

Location: Midrand \| Full\-time

Requirements:2\+ Years sales experience  
Excalibur experience

Credit Bureau Experience or knowledge

Computer literate \| Matric

Job Type: Full\-time

Application Question(s):

* What language/s can you speak?

Experience:

* Sales: 2 years (Required)
* Excalibur: 1 year (Required)

Work Location: In person

Administrator for Call Centre

**ROLE PURPOSE**  

  

The Governance Specialist is responsible for the implementation, maintenance and continual improvement of Nexio's Integrated Management System (IMS), Governance Frameworks and Compliance Programmes.
The role serves as the subject matter expert on governance processes, risk management, compliance obligations and ISO management systems, ensuring that business operations, service delivery, customer requirements and third\-party engagements operate within established governance standards.


The incumbent will partner with business leaders, process owners, customers, vendors and certification bodies to embed governance principles, improve operational effectiveness, enhance compliance maturity and drive a culture of continual improvement throughout the organisation.


The Governance Specialist will also support governance digitalisation initiatives through the use of reporting tools, analytics and process automation to improve visibility, compliance monitoring and decision\-making.  

  

**ROLE REQUIREMENT**  

* Support alignment of governance frameworks to Nexio's strategic objectives.
* Maintain the organisational context, governance objectives and risk environment.
* Provide governance reporting and insights to leadership.
* Monitor governance performance and compliance trends.
* Drive continual improvement initiatives aligned to business priorities.
* Design, implement and maintain governance frameworks, policies and procedures.
* Monitor compliance with internal controls, customer requirements and regulatory obligations.
* Conduct governance assessments and compliance reviews.
* Facilitate corrective and preventive actions.
* Track governance and compliance KPIs.
* Maintain and improve Nexio's IMS.
* Ensure integration of processes across business units.
* Drive process standardisation and governance maturity.
* Monitor process effectiveness and efficiency.
* Support document and records management processes.


Maintain and continually improve the following management systems where applicable:

* ISO 9001 Quality Management
* ISO 20000 Service Management
* ISO 27001 Information Security Management
* ISO 14001 Environmental Management
* ISO 45001 Occupational Health \& Safety Management
* ISO 22301 Business Continuity Management (advantageous)
* Facilitate identification, assessment and reporting of operational risks.
* Maintain risk registers and mitigation plans.
* Support risk reporting and governance reviews.
* Track risk treatment actions and effectiveness.
* Plan and coordinate internal audits.
* Manage audit schedules and audit readiness activities.
* Interface with certification bodies and external auditors.
* Monitor audit findings, non\-conformances and corrective actions.
* Ensure closure of audit actions within agreed timelines.
* Monitor vendor governance and compliance requirements.
* Support governance obligations linked to customer contracts.
* Participate in governance reviews with customers and suppliers.
* Ensure governance standards are incorporated into operational delivery processes.
* Develop governance dashboards and management reports.
* Conduct trend analysis and compliance reporting.
* Provide data\-driven insights to support decision\-making.
* Track governance performance indicators and improvement initiatives.
* Facilitate root\-cause analysis and corrective action management.
* Drive process optimisation initiatives.
* Promote governance awareness and best practices.
* Support organisational improvement programmes.

  

Additional Information:


This role requires a highly analytical and business\-oriented governance professional capable of balancing compliance, operational effectiveness and customer requirements.


The incumbent must be comfortable operating across multiple management systems, engaging executives and operational teams, and driving governance improvements through data, technology and collaborative stakeholder engagement.  

  

**TECHNICAL / PROFESSIONAL COMPETENCIES**  

  

Strong knowledge of:* ISO 9001
* ISO 20000
* ISO 27001
* ISO 45001
* ISO 14001
* ISO 22301 (advantageous)
* Governance framework implementation
* Risk management methodologies
* Audit management
* Root\-cause analysis techniques
* Policy and procedure development
* Process mapping and process design
* Microsoft Power BI reporting
* Advanced Microsoft Office Suite
* SharePoint and document management systems
* Data analytics and dashboard development
* Process automation tools advantageous

  

**QUALIFICATIONS \& EXPERIENCE** **Minimum Qualifications**  

  

Relevant Degree or Diploma in:

* Business Management
* Risk Management
* Governance
* Quality Management
* Engineering
* Information Systems
* Operations Management

**Professional Certifications**

* ISO 9001 Quality Management
* ISO 20000 Service Management
* ISO 27001 Information Security Management
* ISO 14001 Environmental Management
* ISO 45001 Occupational Health \& Safety Management

**Advantageous:**

* ISO 22301 Business Continuity Management (advantageous)
* ITIL Foundation
* COBIT Foundation
* Risk Management Certification

**Experience**

* 5 years' experience in Governance, Compliance, Quality Assurance, IMS or Risk Management.
* Experience implementing and maintaining multiple ISO Management Systems.
* Experience managing internal and external audits.
* Experience interacting with certification bodies and auditors.
* Experience developing governance reports and dashboards.
* Experience in ICT, Managed Services, Telecommunications or Technology environments preferred.
* Experience driving process improvement and continual improvement programmes.

Governance Specialist

At Vox, we offer a range of innovative solutions to connect South Africans to the world, and most importantly to each other. We maximise technology to improve and enhance customer experience, and hold fast to our core values of integrity, choice and service excellence.

  

We are looking for an experienced, motivated Sales Manager to join our Management Team working from our Head Office located in Midrand. To achieve the forecasted sales, We require a competent Solution sales driven Sales Manager who can plan, execute and oversee their sales team effectively. The Sales Manager will be responsible for overseeing daily activities of their sales team including.

 ***Duties***

  



* Daily planning and monitoring of their sales team.
* Activity
* Planning
* Canvassing – in the field work
* Customer meetings
* Pipeline management
* Reporting – daily weekly and monthly
* Hiring and training
* Team discipline

 ***Responsibilities***

  

* Overseeing local and regional sales, promotions and campaigns
* Planning and directing the hiring and training of new Sales Representatives
* Directing and coordinating all sales activities locally and regionally
* Preparing sales budgets and projections and approving expenditures
* Making data\-informed decisions to drive performance and resource allocation
* Overseeing and directing performance of the sales team
* Identifying emerging markets / areas / avenues to find new sales
* Overseeing local and regional sales, promotions and campaigns
* Planning and directing the hiring and training of new Sales Representatives
* Directing and coordinating all sales activities locally and regionally
* Preparing sales budgets and projections and approving expenditures
* Making data\-informed decisions to drive performance and resource allocation
* Overseeing and directing performance of the sales team
* Identifying emerging markets / areas / avenues to find new sales

  

If you can cut through the noise like a gladiator while inspiring your team like Rassie Erasmus, we reckon we’re onto a winning combination!

Sales Manager

**Emeris** consolidates resources and expertise from **IIE Varsity College, IIE MSA, IIE\-Vega School, and IIE School of Hospitality \& Service Management**, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support.
  

  

**Emeris Online has vacancies for Call Centre Operator positions (Fixed\-Term Contract).**  

  

**Fulfilling Telesales Function**  

* Makes initial telephonic contact with prospective students within 24 hours.
* Establish as to whether or not the student meets the entry requirements
* If the student does not meet the entry requirements, offer an alternative course.
* Acquires and capturing student's details for the database.
* Captures student's details on the database.
* Books consultations for the Student Advisors (Distance)
* Discusses the course(s) in detail.
* Manages the Lead to Application conversion rate as set out by the HSR.
* Responds to prospect / student queries and concerns.
* Advises students of the application and registration closing date.
* Completes confirmation calls / reschedule appointments.
* Completes SIMS records to track activity.

**General Activities**  

* Assist the Head: Student Recruitment with any related admin / marketing tasks.
* Assisting the Student Advisors with post application tasks such as collecting payments and documentation.
* Capturing of database on SIMS.

**Competencies required:**

* High level of accuracy required in both typing and data capturing
* Well spoken over the telephone
* Excellent organisational and administration skills

**Minimum Qualification requirements:**

* Matric essential, relevant tertiary qualification is recommended however not essential.

**Minimum Work Experience requirements:**

* Minimum of 1\-2 years Sales/ Admin/Marketing/Customer experience/ Telemarketing.

**Salary:**  

* Competitive salary commensurate with experience.

  

**Application Response:**  

* Due to the high volume of CVs received, please note that personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews

**Technical Support:**

* Should you experience technical difficulties applying for the position, kindly use the following URL for further assistance : https://hire.simplify.hr/ContactUs

**Emeris** is an Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.

Call Centre Operator (Fixed-Term Contract)

### **About Us**


We are in searching for an energetic, customer\-focused **Cashier** to join our team. To provide accurate, efficient, and friendly cashier service by handling all point\-of \-sale transactions, maintaining cash control, and delivering a positive customer experience in line with TsAfrika and Tsebo Standards. If you enjoy helping people and thrive in a fast\-paced environment, we’d love to hear from you!



As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**, **Procurement**, **Workspace Design**, **Engineering, Remote Camps**, and more. **Developing our people** – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. **DOWNLOAD OUR ONE\-PAGER** to find out more about who we are in a nutshell.

### **Duties \& Responsibilities**

* Operate the point\-of\-sale (POS) system accurately and efficiently
* Process cash, card, and voucher transactions in line with company procedures
* Balance cash float at the beginning and end of each shift
* Issue receipts and ensure correct pricing at all times
* Maintain a clean, orderly, and hygienic cashier area
* Provide courteous and professional service to customers
* Handle customer queries and escalate issues when required
* Adhere to food safety, health, and safety standards
* Follow all TsAfrika and Tsebo policies, procedures, and controls
* Support the catering team during peak periods when required
* Greet customers and provide excellent service
* Support the team with light stocking and merchandising when needed

### **Skills and Competencies**

  


* Strong customer service skills
* Friendly, positive attitude
* Attention to detail and accuracy with transactions
* Ability to multitask and work well under pressure
* Coping with Pressure in a fast\-paced environment
* Following Instructions and Procedures
* Adhering to Principles and Values
* Delivering Results and Meeting Customer Expectations
* Cash handling and reconciliation
* POS system operation
* Basic math and accuracy with figures
* Understanding of hygiene and food safety standards

### **Qualifications**

  


* National Senior Certificate
* 2 \- 3 years working experience
* Previous cashier or customer service experience advantageous
* Basic numeracy and literacy skills
* Experience in a Catering or hospitality environment is an advantage

Cashier - Midrand

### **Job Description**


The role is responsible for leading and guiding the structuring, development, execution, and implementation of infrastructure finance transactions and sustainable financing solutions that support economic development and infrastructure delivery. The role is responsible for leading transaction teams, driving innovative financing initiatives, mobilising public and private sector funding, supporting strategic infrastructure investments, and providing specialist advisory services to internal and external stakeholders in alignment with the PSP Programme’s mandate and strategic objectives.

### **Key Responsibilities**


1\. Infrastructure Finance Modelling and Transactions


* Lead the preparation, structuring, negotiation, and execution of complex infrastructure finance transactions, investment operations, and financing solutions under the PSP Programme.
* Direct advanced financial analysis and modelling within multidisciplinary project teams to support the design of complex financial structures and credit enhancement mechanisms that mobilise commercial capital for infrastructure and development finance purposes.
* Provide strategic advisory services to internal and external stakeholders on the development and implementation of sustainable public and private sector infrastructure investments within the PSP Programme.
* Contribute as an integral member of project and programme teams conducting due diligence, feasibility assessments, commercial evaluations, and financial structuring activities for infrastructure finance projects.
* Drive the progression of infrastructure projects to bankability through effective transaction structuring, risk mitigation, due diligence, and stakeholder engagement.
* Lead credit approval processes and negotiate detailed transaction terms in collaboration with Treasury, Legal, Portfolio Management, and other key stakeholders.
* Support the development and expansion of the PSP Programme pipeline, including identification and advancement of viable infrastructure financing opportunities.


2\. Financial Structuring and Financing Solutions


* Develop and implement financial advisory solutions for the PSP Programme, including mandated lead arranger (MLA) services and associated technical, financial, environmental, insurance, and banking solutions.
* Lead the design and implementation of innovative and sustainable financing instruments to accelerate infrastructure delivery.
* Structure advanced financing solutions for PSP Programme clients, including blended finance structures, Public Private Partnerships (PPPs), B\-BBEE funding structures, local currency financing, guarantees, and derivative hedging instruments.
* Develop and implement complex financing instruments, including project bonds, green bonds, CPI\-linked debt, bridging facilities, working capital facilities, construction performance bonds, and project preparation facilities.
* Conduct financial modelling, sensitivity analysis, scenario testing, and transaction analytics to support investment decision\-making and transaction execution.
* Support funding mobilisation initiatives through engagement with financial markets, development finance institutions, commercial banks, investors, and strategic partners.
* Provide integrated financial advisory services across technical, financial, environmental, insurance, and banking dimensions within infrastructure finance transactions.
* Facilitate access to financial markets to support PSP Programme investments and operations, contributing to sustainable economic development and infrastructure expansion.


3\. Stakeholder and Partnership Management


* Develop and maintain strategic relationships with government institutions, development finance institutions, private sector investors, commercial banks, and infrastructure stakeholders.
* Support public sector institutions in structuring and financing Public Private Partnerships (PPPs) and strategic infrastructure programmes aligned to
* Sustainable Development Goals (SDGs).
* Represent the PSP Programme in stakeholder engagements, negotiations, industry forums, and strategic partnership discussions.
* Collaborate with internal and external stakeholders to identify investment opportunities, unlock funding, and facilitate infrastructure development initiatives.


4\. Governance and Strategic Support


* Comply with governance frameworks, investment mandates, risk management requirements, and regulatory obligations throughout the transaction lifecycle.
* Prepare and review investment memoranda, transaction reports, governance submissions, Board papers, and Executive Committee reports.
* Support long\-term financial planning, portfolio strategy, and infrastructure financing initiatives in collaboration with Treasury and Finance teams.
* Contribute to the development and implementation of strategic initiatives, financing frameworks, and infrastructure development programmes under the PSP Programme.
* Perform additional strategic and operational duties as required by the Head of Division.


5\. People Management


* Manage internal and external teams, ensuring effective task allocation, supervision, and quality assurance.
* Lead mentor, and develop a high\-performing team, fostering a culture of collaboration, accountability, and continuous learning to maximise individual and collective potential.
* Provide leadership and guidance to the Infrastructure Finance team and multidisciplinary project teams.
* Drive talent development initiatives, including coaching, performance management, and career pathing, to build and retain a skilled and motivated team.
* Identify training needs and support professional development initiatives to ensure staff are equipped to meet evolving demands.
* Drive a culture of innovation and continuous improvement across the agency to support strategic agility.


**Key Measurements of Outputs**



* Quality, accuracy, and robustness of financial models and financing solutions developed.


* Value and number of project approvals, commitments, financial closes, and disbursements achieved.


* Value of infrastructure investment and development catalysed through financing initiatives.


* Value of public and private sector partnerships and funding mobilised.


* Percentage of projects progressed to bankability and successful implementation.


* Effectiveness of transaction structuring, due diligence, and risk mitigation processes.


* Timeliness and quality of investment analysis, governance submissions, and transaction reporting.


* Compliance with governance, regulatory, and credit approval requirements.


* Stakeholder satisfaction with advisory support, financing solutions, and transaction execution.


* Achievement of clean audit outcomes and effective resolution of audit findings.


### **Expertise \& Technical Competencies**

**Minimum Qualifications**



* A postgraduate qualification in Development Finance, Finance, Business, Engineering or Economics.



**Minimum Requirements**



* A minimum of 10 years demonstrable experience in infrastructure, development or project finance at a professional level, with a minimum of 3 years’ experience in supervising a team.


* Proven track record in end\-to\-end transaction execution, including structuring, financial modelling, negotiation, and financial close


* Extensive experience working with projects in Public Private Partnerships (PPPs), blended finance and development finance structures, as well as debt and equity structuring


* Familiar with the credit analysis and investment approval processes.


* Extensive exposure to engaging with DFIs, commercial banks, and institutional investors


* Experience in investing in infrastructure in emerging markets, ideally in the transport sector.


* Proven experience in project risk identification, management and mitigation.


* Demonstrable experience in assessing investment transaction opportunities and projects from early review to bankable d

Lead: Project Finance Infrastructure (PSP Programme)

**Key Purpose Statement**
To provide financial support and assistance to staff and parents at school level and to act as the conduit between the School and Group Shared Services in providing input and resolving queries. To assist the School Principal/s with budgetary control and expense management at the School/s. Responsibilities will include payroll checking and input, petty cash, purchase orders, banking and student number tracking and reconciliation. Incumbent is the primary liaison, at the School/ Campus for Payroll, Shared Services and Brand and Group Finance.  

  

**Qualification:** Bachelor Commerce in Accounting, Certificate in Bookkeeping  

  

**Experience:** 3 to 5 years  

  

**Principal Accountabilities:**

* **Payroll:**


Checks monthly payroll (Dummy and Final) and liaises with GSS \& Principal to resolve anomalies. Reconciling payrolls.  

Handles individual staff payslip and/or tax queries and resolves these timeously liaising with GSS to do so  

Set up of IC and other contract staff for employment and payment  

Reviews timesheets submitted by ICs and fixed term contractors before dispatching these to GSS

* **School Budget Control:**


Reviews budget monitors expenditure against actual POs daily, weekly, and monthly and advises staff and Principal/s accordingly.


Prepares annual budget/s for the schools and submits same for approval.


Ensures inclusion and planning for special campus events, tours, and recoveries where appropriate.


Provide financial support and assistance to Principals as required.


Handle queries from Schools and respond timeously.


Prepares variance analysis for Principal and BFM, monthly.


Advise Principal on trade\-offs and opportunities.

* **Debtors/Receivables:**


Meets with walk \-in parents to resolve billing and account queries.


Manages and controls use of the credit card machine at the school, liaising with service provider as necessary to resolve problems (where applicable).


Manages and controls staff and other bursary applications.


Provides student numbers as and when required and reconciles these.


Manages sibling accounts ensuring relevant discounts are applied.


Collate, capture, and check ad hoc billing for music, bus and aftercare, books, and levies.


Receives arrears/ outstanding debts and advises GSS accordingly.


Prepares Acknowledgement of Debt and gets required signatures.


Responsible for all AODs and reviewing the status of these.


Manages and monitors repayment plans.


Reconciles student billing.

* **Cash Management:**


Receives cheque and card payments and receipts these.  

  

Updates cash control schedule / receipt register, monthly


Counting and banking cash received for fees


Manages and controls petty cash on campus (petty card cashless.


Banks payments received for ad hoc purchases and events.


Monitors and controls purchases on Procurement card and reconciles these.


Prepare input for statutory returns for Brand/Brands timeously.

* **Creditors / Payables:**


Places Purchase orders (POs) with suppliers after obtaining the necessary quotes and approvals for general items, books, special events etc.


Monitors outstanding POs and follows up with suppliers.


Receives invoices, checks these, and gets them signed off for submission to GSS.


Checks expense claims and ensures these are approved before submitting them for payment.


Monitors and reports on monthly charges eg. rent, water, rates, electricity, photo copies etc.

 **Competencies:**  

  

Numeracy.  

Analytical Thinking.  

Planning and Organising.  

Time Management.  

Problem Solving.  

Verbal and Written Communication.  

Customer Service.

Campus Bursar

**Location: South Africa**  
**Industry: Renewable Energy / Electrical**  
**Employment Type: Full\-time**  
**Salary: R50,000 – R80,000 per month, depending on experience and qualifications**  
**Experience: over 5 years**

**About the Role**

**Our client is seeking an experienced and customer\-focused Aftersales Manager to oversee and strengthen the company's aftersales activities and customer support function.**

**The successful candidate will play an important role in ensuring customer satisfaction following the sale, managing customer requirements and working closely with internal teams to resolve issues and maintain strong customer relationships.**

**The role requires an individual with an electrical/technical background who is comfortable dealing with customers, coordinating solutions and travelling when required.**

**Key Responsibilities**

* **Manage and oversee aftersales activities and customer support.**
* **Maintain strong relationships with existing customers.**
* **Act as a key point of contact for customer queries and aftersales requirements.**
* **Coordinate the resolution of customer issues and technical/service\-related matters.**
* **Work closely with technical, sales and operational teams to resolve customer requirements.**
* **Monitor outstanding customer issues and ensure timely follow\-up and resolution.**
* **Support warranty, service and customer\-related processes.**
* **Identify recurring customer issues and work with internal teams to improve service delivery.**
* **Assist with customer retention and relationship management.**
* **Provide regular feedback and reporting to management.**
* **Conduct customer visits and site visits when required.**
* **Support the sales team where aftersales or technical customer input is required.**
* **Ensure a professional and positive customer experience throughout the post\-sale journey.**

**Requirements**

* **Over 5 years' relevant experience in an aftersales, technical support, customer service, service management or related environment.**
* **Electrical\-related degree.**
* **Strong customer relationship\-management skills.**
* **Good technical understanding of electrical/renewable energy environments.**
* **Excellent communication and problem\-solving abilities.**
* **Strong organisational and coordination skills.**
* **Ability to manage multiple customer requirements simultaneously.**
* **Professional and customer\-focused approach.**
* **Own reliable vehicle and valid driver's licence.**
* **Willingness to travel throughout Southern Africa when required.**
* **Bilingual ability would be advantageous.**

**Travel Requirement**

**The successful candidate must be willing to travel throughout Southern Africa as and when required to support customers and business operations.**

**Ideal Candidate**

**We are looking for a technically minded and customer\-focused professional who can take ownership of aftersales requirements, coordinate effectively across teams and ensure customers receive a high level of service and support.**

Pay: R50 000,00 \- R80 000,00 per month

Work Location: In person

Aftersales Manager

We are hiring a Sales Consultant to join our **SWAROVSKI** store in Mall of Africa. As a member of a **Premium Fashion Brand Boutique**, you will assist the team to succeed by achieving **Sales Targets, Growing Customer Loyalty and Promoting our Product through the Development of Excellence in Customer Service.**

**WHAT WE EXPECT FROM YOU**

With a strong background in **Premium Sales**, you possess a **Passion for Selling**, take **Pride** and **Identify with our Amazing Product** and enjoy creating an **Exceptional Retail Experience for our Customers.**

Your own **Excellence in Customer Service and Sales** will enable you to be an integral part of the Sales Team and aid the Team in achieving success. You are a **Talented** and **Energetic** Retailer with **Impeccable Personal Presentation** and **Great Communication Skills**.

**Responsibilities and Duties**

Responsible to present and sell Swarovski products in order to achieve defined performance objectives in terms of sales as well as qualitative objectives including the service quality and shop appearance according to the Swarovski strategy and policy.

**Qualifications and Skills**

* Excellent selling skills/strong sales focus
* Consumer service orientated
* Convincing and motivating personality
* Team orientated. Leads by example
* Time Management
* Outgoing and appealing personality; communicative
* Acts on his/her own initiative
* Understands Retail hours and weekend trade

Email detailed CV which must include all previous employment with traceable references. Only candidates who fulfill our requirements will be contacted.

Job Types: Full\-time, Part\-time

Experience:

* Sales: 1 year (Preferred)
* Customer Service: 1 year (Preferred)

Work Location: In person

Sales Consultant - Mall of Africa

**Listing reference:** 026231
**Listing status:** Online
**Apply by:** 1 September 2026
##### **Position summary**


**Industry:** Wholesale \& Retail Trade
**Job category:** FMCG, Retail, Wholesale and Supply Chain
**Location:** Midrand
**Contract:** Permanent
**EE position:** Yes
##### **About our company**


Clicks Group
##### **Introduction**


To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
##### **Job description**


**Job Objectives:**


* To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
* To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
* To ensure the safe handling of cash at all times.
* To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
* To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
* To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
* To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
* To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
* To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
  

  

**Knowledge:**


* Basic maths calculations
* Retail/FMCG background and understanding of merchandising and promotions principles
* Understanding of stock management procedures
* Knowledge of customer service excellence
  

  

**Skills:**


* Planning and organising skills
* Problem\-solving skills
* Strong customer orientation
* Good communication skills
* Computer literacy
* Numeracy skills
  

  

**Competencies:**


Essential:


* Relating and networking
* Following instructions and procedures
* Delivering Results and Meeting Customer Expectations

Desirable:


* Working with people
* Persuading and Influencing
* Planning and Organising
* Coping with Pressures and Setbacks
  
  

##### **Minimum requirements**


**Experience:**
* Desirable: experience in a customer facing role within a retail/FMCG store operations environment
  

  

**Education:**
* Essential: Grade 12
* Desirable: Maths 50% and English 50% at Grade 12 level
  

  

  

Please email CV to: CLK2042MGR@clicks.co.za

Shop Assistant / Cashier x2

We are looking for a reliable, organised and proactive Remote Operations \& Personal Assistant to support the day\-to\-day running of a busy transport business, while also assisting with general administration and the development of a growing travel business.

This is a remote role suited to someone who communicates well, learns quickly and can stay calm and organised when several things are happening at once. The workload may vary from day to day, so we are looking for someone who is flexible, responsible and able to take initiative.

Key Responsibilities

* Communicating with clients via WhatsApp, phone and email
* Preparing and sending quotations and invoices
* Following up with clients regarding quotations, bookings, payments and outstanding information
* Confirming booking and trip details with clients
* Coordinating with drivers regarding upcoming trips
* Liaising with depot staff and managers regarding daily operations
* Assisting with vehicle and bus allocations for bookings
* Ensuring drivers receive the correct trip details, collection times, locations and client information
* Communicating any changes or updates to the relevant clients, drivers and operational staff
* Keeping track of upcoming bookings and making sure nothing is missed
* Maintaining organised records of quotations, invoices, bookings and client information
* Assisting with general business administration and day\-to\-day tasks
* Assisting with diary management, reminders and follow\-ups where required
* Helping with the setup and growth of our travel business
* Assisting with website content, travel packages, enquiries and general travel administration
* Helping improve administrative systems and processes as the role develops

Requirements

* Strong written and verbal communication skills
* Professional and friendly when dealing with clients
* Excellent organisational skills and attention to detail
* Comfortable communicating regularly through WhatsApp and email
* Basic computer skills and experience with Microsoft Office and/or Google Workspace
* Able to work independently without constant supervision
* Able to follow instructions accurately while also using initiative
* Comfortable managing multiple tasks and changing priorities
* Reliable internet connection and a suitable remote working environment
* Previous administration, customer service, logistics, transport or travel experience will be an advantage
* Experience preparing quotations and invoices will be an advantage

Working Arrangement

This is a full\-time remote position.

The workload will vary depending on operational requirements. Some days may be quieter, while busier days may require ongoing communication and coordination throughout the working day.

The successful candidate must be available during agreed working hours and able to respond reasonably quickly when operational matters arise.

Salary

R6,000 – R6,500 per month, depending on experience and suitability.

The position will include an initial probationary and training period. There will be an opportunity for the role, responsibilities and salary to grow based on performance and the growth of the businesses.

We are looking for someone who wants to grow with the business and, over time, become confident enough to take ownership of a large portion of the day\-to\-day administration and operational coordination.

Pay: R5 175,93 \- R6 500,00 per month

Application Question(s):

* Do you have previous experience in administration, logistics, transport, customer service, or operations?
* Are you comfortable communicating with clients, drivers, managers and depot staff via WhatsApp, phone and email?
* Have you previously prepared quotations and invoices?
* Do you have your own reliable laptop/computer and internet connection for remote work?
* Are you comfortable working in a role where some days are quiet and other days can become very busy with multiple things happening at once?
* Why do you think you would be a good fit for this position?

Work Location: Hybrid remote in Midrand, Gauteng

Personal & Executive Assistant to Business Owner

MAIN PURPOSE OF JOB: To provide superior service to internal and external customers via all contact channels and all media. Ensure the Service Level KPI’s is always achieved. QUALIFICATION & EXPERIENCE: • Matric or relevant qualification • Customer Service experience in a Call Centre environment would be advantageous • Computer literacy essential (MS Word, Excel, Outlook, Listener) Responsibilities and Duties: Basic employment requirements, be at work and be on time. Working CCC (Fidelity ADT C…

Customer Service Agent Level 1 x 5

Intelligent Resourcing is excited to offer a dynamic Bank Teller Internship designed for aspiring finance professionals eager to embark on a rewarding career in the banking industry. As an intern, you will gain invaluable hands\-on experience, working closely with seasoned banking experts to develop essential skills in transaction processing, customer service, and financial product knowledge. This internship is an exceptional opportunity to enhance your understanding of banking operations, learn about compliance standards, and refine your communication skills in a professional setting. With a focus on nurturing talent and fostering growth, Intelligent Resourcing is committed to providing an enriching learning environment where you can thrive and contribute meaningfully. If you are a motivated individual with a keen interest in banking and a desire to build a solid foundation for your future career, we invite you to join us and take the first step towards becoming a proficient bank teller.


**Tasks**
---------


* Assist customers with deposits, withdrawals, and account inquiries in a courteous and professional manner.
* Maintain and balance cash drawers, ensuring accuracy in all financial transactions.
* Collaborate with senior tellers and bank staff to learn best practices and improve service delivery.
* Identify and report any suspicious account activities or potential security concerns to management.
* Participate in training sessions to develop knowledge of banking products and services.

**Requirements**
----------------


* Currently pursuing or recently completed a degree in Finance, Business Administration, or a related field.
* Strong numerical skills and attention to detail with the ability to accurately handle cash transactions.
* Excellent customer service and communication skills to effectively interact with clients and team members.
* Basic proficiency in banking software and Microsoft Office Suite, including Word and Excel.
* Ability to maintain confidentiality and adhere to ethical standards in handling sensitive financial information.


Join Intelligent Resourcing as a Bank Teller Intern. Gain hands\-on experience in banking, enhance your skills, and start building a rewarding career. Apply today and shape your future!

Customer Service Jobs in Midrand - Page 3

Vacancies (page 3 of 6)