Browse live customer service jobs in Grabouw, Western Cape. Salaries, top employers and how to apply. Updated regularly.

About the Role NB Direct Marketing is looking for friendly, motivated, and customer-focused individuals to join our team as Customer Service Representatives. The successful candidate will be responsible for interacting with customers, assisting with enquiries, providing information about products and services, and ensuring that every customer receives a professional and positive experience. This position is ideal for individuals who enjoy working with people and want to develop valuable skills …

Customer Service Representative

### **Role Overview**


Isibanisezwe Holdings is seeking a professional and customer\-focused Customer Services team member to support positive client experiences and strengthen day\-to\-day service delivery. This role is ideal for someone who communicates clearly, handles enquiries efficiently, and takes pride in resolving issues in a timely and respectful manner.


The successful candidate will serve as a key point of contact for customers, helping to build trust in the company’s services through responsive support, accurate information, and consistent follow\-through.

### **Key Responsibilities**

* Respond to customer enquiries in person, by phone, and through email or other communication channels
* Provide accurate information about company services, processes, and timelines
* Resolve customer concerns, complaints, and service issues in a professional and timely manner
* Record customer interactions, enquiries, and resolutions accurately in company systems
* Follow up with customers to ensure issues have been resolved satisfactorily
* Escalate complex or unresolved matters to the appropriate internal teams
* Maintain a high standard of customer care in every interaction
* Support administrative tasks related to customer service operations
* Work closely with internal departments to ensure smooth service delivery
* Contribute to improving customer service processes by identifying recurring issues and practical solutions

### **Requirements**

* Previous experience in a customer service, client support, front desk, or call center role
* Strong verbal and written communication skills
* Good interpersonal skills with the ability to remain calm and professional when handling difficult situations
* Strong problem\-solving skills and attention to detail
* Basic administrative and computer skills
* Ability to manage multiple tasks and priorities effectively
* Good record\-keeping and organisational skills
* A customer\-focused approach and commitment to service excellence
* Ability to work on\-site in Richards Bay, South Africa

### **Nice to Have**

* Experience working in a corporate, service\-based, or operations\-focused environment
* Familiarity with customer service software or CRM systems
* Additional local language skills relevant to the Richards Bay area

### **What Success Looks Like**

* Customers receive timely, helpful, and professional support
* Enquiries and complaints are resolved accurately and efficiently
* Customer records are kept up to date and well organised
* Internal teams receive clear information that helps them address customer needs effectively
* Service standards are maintained consistently across all customer interactions

### **Work Environment**


This is an on\-site role based in Richards Bay. The position suits someone who enjoys working with people, solving problems, and contributing to a service\-driven team environment.

### **Growth Opportunity**


This role offers the opportunity to develop strong customer relationship, communication, and service coordination skills while gaining broader exposure to business operations and client engagement within Isibanisezwe Holdings.

Customer Services

At Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day.



Breaking beauty boundaries is in our company's DNA. Since its game\-changing launch of the first opaque nail enamel in 1932 (and later, the first long\-wear foundation), Revlon has provided consumers with high\-quality product innovation, performance, and sophisticated glamour. Elizabeth Arden made waves as a woman\-led beauty company in the 1920s. In 1931, Almay became the original hypoallergenic, fragrance\-free beauty brand.



Today, Revlon resiliently continues its legacy as a leading global beauty company. Our diverse portfolio—which consists of some of the world's most iconic brands and product offerings in color cosmetics, skincare, hair color \& care, personal care, and fragrances—is sold around the world through prestige, professional, mass, and direct\-to\-consumer retail channels. These brands include Revlon, Revlon Professional, Elizabeth Arden, Almay, American Crew, CND, Cutex, Mitchum, Sinful Colors, Creme of Nature, Christina Aguilera, John Varvatos, Juicy Couture, Ed Hardy and more.



We honor our heritage, embrace change, and applaud diversity. We champion our employees and celebrate our consumers.



We are Revlon, together, transforming beauty.

**This role is an Onsite Role:** This role requires full\-time presence at our Elandsfontein office.


**Overview:**



The Customer Service Manager has end‑to‑end accountability for customer order management, query resolution, and service performance. The role ensures accurate order entry, timely resolution of customer issues, and effective representation of the customer service function within logistics and supply chain operations. The role owns service outcomes, uses analytics to drive decisions, and communicates performance and risks to internal and external stakeholders.


**Responsibilities:**


**Customer Order Management (Revlon and Elizabeth Arden)**

  


Own the order entry process and ensure customer orders are captured accurately and timeously.  

Ensure adherence to order cut‑off times, allocation rules, and order fulfilment requirements.  

Maintain order integrity throughout the order to delivery lifecycle.  

Identify and resolve order related issues that may impact service or delivery.


**Customer Query and Issue Resolution**

  

Own resolution of customer queries, complaints, and service failures.  

Coordinate internally with logistics, warehouse, transport, and planning teams to resolve issues.  

Provide clear, accurate communication to customers regarding order status, delays, and resolutions.  

Prevent repeat issues through structured root cause analysis and corrective actions.


**Logistics Interface and Representation**

  


Act as the primary customer service interface into the logistics and supply chain functions.  

Represent customer impacts, priorities, and risks in logistics forums and operational discussions.  

Ensure alignment between customer commitments and logistics execution.  

Challenge plans or execution that may negatively impact customer service outcomes.


**Analytics, Insights, and Decision Support**

  

Own analysis of customer service and order fulfilment data.  

Track service performance metrics such as delivery performance, order accuracy, fill rate, query resolution and service quality)  

Translate data into clear insights, service trends risks and opportunities, and recommendations for internal stakeholders.  

Prepare and deliver structured performance presentations to internal management and external customers where required.  

Use data to anticipate risks and support proactive decision making.


**Performance Management and Continuous Improvement**

  


Own customer service performance outcomes and corrective actions.  

Identify systemic service gaps, process inefficiencies, and communication breakdowns.  

Lead continuous improvement initiatives focused on service reliability, responsiveness, and customer experience.  

Ensure improvements are embedded and sustained across processes.


**Stakeholder Management and Communication**

  


Work closely with logistics, sales, commercial, supply chain, and finance teams.  

Provide clear, factual updates on service performance, risks, and recovery plans.  

Support customer engagements by providing service data and insights.  

Act as escalation owner for customer service related issues.


**Governance and Process Discipline**

  


Ensure customer service processes, SOPs, and controls are followed.  

Maintain accurate documentation, records, and audit readiness.  

Ensure compliance with agreed service standards and policies.


**Role Design**



This is a management and accountability role focused on service outcomes, coordination, and decision support. Direct people management may be limited depending on team structure.


**Technical and Functional Skills**

  

Strong understanding of order management, order fulfilment, and service KPIs.  

Ability to analyse service performance data and customer trends.  

Advanced Excel skills and experience preparing structured reports and presentations.  

Comfortable presenting performance insights to internal and external stakeholders.  

Strong system discipline and data accuracy focus.


**Leadership and Management Skills**

  


Ability to represent customer service confidently within logistics and supply chain forums.  

Strong problem solving and decision making capability.  

Influential communicator across functions and with customers.  

Ability to challenge plans or execution when customer outcomes are at risk.


**Personal Attributes**

  


Customer focused with strong business judgement.  

Highly organised and detail oriented.  

Calm, professional, and resilient under pressure.  

Proactive and improvement minded.  

High integrity and accountability.


**Qualifications:**



Matric or NQF 4 equivalent.  

Diploma or degree in Business, Supply Chain, Customer Service, or a related field is preferred.  

Minimum 10 years experience in customer service or order management roles.  

At least 5 years experience in a customer service leadership or senior coordination role.  

Experience working in logistics, FMCG, or supply chain environments is essential.


**\#LI\-Onsite**


**\#LI\-DV1**


**Applicant Data Protection Disclosure (POPIA)**  

  

By submitting your application to Revlon Consumer Products LLC and its operating affiliates, you acknowledge that we will collect and process your personal information, including but not limited to your name, contact details, CV, employment history, qualifications, and any other information you provide, for the purpose of assessing your suitability for current employment opportunities.  

  

Your personal information may be shared with internal hiring managers, HR personnel, and trusted third\-party service providers (such as recruitment platforms and background screening providers), and may be transferred outside of South Africa where necessary, subject to appropriate safeguards in accordance with applicable data protection laws.  

  

We will retain your personal information for the duration of the recruitment process and for up to 3 years thereafter for consideration for future opportunities, unless you request deletion sooner.



You have the right to access, correct, or request deletion of your personal information, as well as to object to or withdraw consent for its processing at any time, subject to applicable legal limitations. To exercise these rights, please contact our Information Officer at privacypolicy@revlon.com.

  

Applicant Privacy Notice



Privacy policy – Revlon

Customer Service Manager

**Description**
 The Customer Service Representative (CSR) will provide professional and responsive support to residential and commercial customers for a leading tile manufacturer and distributor. The role involves handling customer inquiries, orders, returns, follow\-ups, product and pricing questions, inventory availability, and order status updates via phone and email. The successful candidate will maintain accurate customer records in the CRM and ticketing systems, with Odoo ERP/CRM experience being required, and will work closely with sales, warehouse, and logistics teams to ensure orders are fulfilled efficiently and customer issues are resolved promptly. The ideal candidate will have previous customer service experience, strong communication and organizational skills, attention to detail, and the ability to learn and adapt to new systems and processes in a fast\-paced environment. Experience in manufacturing, distribution, construction materials, flooring, or tile is advantageous.
   

  

**Requirements**
 Previous customer service experience – Required. Odoo ERP/CRM experience – Required. Strong communication skills – Excellent verbal and written English. Customer\-focused approach – Able to handle customer queries and concerns professionally. Order processing experience – Experience managing orders, returns, follow\-ups, and order status updates. CRM/Ticketing systems – Comfortable maintaining accurate customer records and tracking interactions. Strong attention to detail – Able to process information accurately and avoid errors. Organizational skills – Able to manage multiple tasks, customer requests, and follow\-ups simultaneously. Problem\-solving skills – Able to investigate and resolve customer issues efficiently. Technology proficiency – Comfortable learning and using new software, systems, and processes. Team collaboration – Able to work effectively with sales, warehouse, and logistics teams. Fast\-paced environment – Comfortable working under pressure while maintaining service quality. Remote work capability – Able to work independently in a remote environment. Industry experience – Manufacturing, distribution, construction materials, flooring, or tile experience is advantageous but not essential. Inventory coordination – Familiarity with inventory availability and order fulfillment is beneficial.
   

  

**Responsibilities**
 Provide professional and responsive customer service to residential and commercial clients via phone and email. Process customer orders, returns, inquiries, and follow\-ups accurately and efficiently. Use Odoo ERP/CRM to manage customer information, orders, and service\-related records. Assist customers with product information, pricing, inventory availability, and order status. Respond to and resolve customer concerns and complaints in a timely and professional manner. Maintain accurate and up\-to\-date customer records in CRM and ticketing systems. Coordinate with Sales, Warehouse, and Logistics teams to ensure orders are fulfilled correctly and on time. Follow up on outstanding orders, customer requests, and issues through to resolution. Ensure accurate communication and documentation of customer interactions and order details. Learn and follow company systems, processes, workflows, and operational procedures. Manage multiple customer requests and priorities while maintaining a high level of accuracy and service quality. Support a positive customer experience by ensuring customers receive clear, timely, and helpful communication.
   

  

**Core Focus Areas**
 Customer Service \& Support – Providing professional and timely assistance to residential and commercial customers. Order Processing – Accurately processing customer orders, returns, inquiries, and follow\-ups. Odoo ERP/CRM Management – Using Odoo to maintain customer records, process information, and track customer interactions and orders. Product \& Order Knowledge – Assisting customers with product information, pricing, inventory availability, and order status. Issue Resolution – Handling customer concerns and resolving issues efficiently and professionally. Order \& Inventory Coordination – Working with sales, warehouse, and logistics teams to ensure smooth and timely order fulfillment. Communication – Managing customer communication through phone and email with clear, professional written and verbal communication. Data Accuracy \& Administration – Keeping customer and order information accurate and up to date. Multitasking \& Organization – Managing multiple customer requests, orders, and follow\-ups in a fast\-paced environment. Adaptability \& Systems Learning – Quickly learning and following company systems, workflows, and operational procedures.
   

  

**Schedule**
 17:00 – 02:00 SAST — SAST

Odoo Customer Service Representative

**We’re looking for a strong, vibrant and self\- disciplined Store Manager to lead and manage the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.**


  
**Qualifications: Grade: 12 (NQF Level 4\) or equivalent  

3 Years’ experience in a store managerial position \- preferably in Fashion Apparel.  

Sales \& service management.  

Proficiency in MS Office Applications.  

Effective Communication skills \- both verbal \& written  

A good understanding of retail trade.  

Brand, customer \& product understanding.  

  

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.**


  
Responsibilities: Stock Management:  

  

Ensure that stock is accurately received \& unpacked to merchandise and replenish the sales floor.  

Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.  

Oversee the overall maintenance of the stockroom to meet housekeeping standards.  

Authorize write offs, breakages, recalls and returns.  

  

Sales Growth \& Profitability:  

  

Analyze sales \& profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.  

Review and keep abreast of in\-store product performance to provide feedback to support centre and enhance sales.  

Identify and propose new opportunities to increase sales and brand awareness. This may include in\-store marketing, competitor shopping, partnering/participating in local events and driving new accounts/memberships per targets.  

  

Risk Management:  

  

Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health \& safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.  

  

Customer Experience Management:  

  

Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.  

  

Leadership \& Development:  

  

Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.  

Identify \& drive training, coaching and development needs with a focus on talent management and succession planning.  
* Recruit, administer \& manage performance in accordance with company policies and procedures.

Store Manager Miladys Parys

**Who are we?**

Sanlam Developing Markets \[SDM] (a wholly\-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry\-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes.


**What will you do?**
---------------------

* As a branch manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.
* Guiding, integrating, and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy.
* Leading a service delivery culture and eco\-system within and outside of the branch to enable an optimal client experience.
* Assuming responsibility for the successful day to day maintenance and management of the Retail branch. Responsible for Retail branch strategy development and business planning.
* Ensure retail branch sales delivery and establish and drive a service culture.
* Ensure compliance, quality, and risk management.
* Responsible for all operational people practices relating to direct reports, in collaboration with the HR (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).
* Monthly planning and reporting of sales and service activities in the Branch.
* Identify key internal and external stakeholders (Area Managers, Business Owners, activation sites, community forums, etc.) and determine effective engagement tactics that will contribute to building and maintaining relationships.
**Education and Experience:**
-----------------------------

* Matric (Grade 12\).
* RE1 and RE5\.
* 120 Wealth Management credits OR tertiary qualification recognised by the FSCA.
* Class of Business accreditation (annual).
* Compliant with continuous professional development (CPD) current and past cycles.
* A minimum of 5 years recent industry experience of which 3 years should be in any leadership capacity.
* Service Management experience is essential.
* Insurance sales experience.
* Credit and lending experience.
**Knowledge, Skills and Competencies:**
---------------------------------------

* Sales tactics and approaches.
* Stakeholder engagement and management.
* Customer service and engagement.
* Relevant Regulatory frameworks, policies, and standards.
* Sanlam insurance products (ideal).
* People management practices and principles.
* Business Acumen.
* Computer literate.
* Data and analytics (including data visualisation).
* Project management.
* Critical thinking and problem\-solving skills.
* Strong communicator (verbally and in writing).
* Able to lead and motivate a team.
* Driven to exceed targets.
* Organising skills.
* Adaptable and able to learn quickly.
* Resilient and open to change.
**Personal Attributes**
-----------------------

Interpersonal savvy \- Contributing through others
Decision quality \- Contributing through others
Directs work \- Contributing through others
Optimises work processes \- Contributing through others
**Core Competencies**
---------------------

Cultivates innovation \- Contributing through others
Customer focus \- Contributing through others
Drives results \- Contributing through others
Collaborates \- Contributing through others
Being resilient \- Contributing through others
**Why join us?**
----------------

* Competitive salary and performance\-based incentives.
* Comprehensive benefits package.
* Opportunities for career advancement within a growing organization.
* A supportive and collaborative work environment.
* Ongoing training and development programs.
**Build a successful career with us**
-------------------------------------

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.


**Turnaround time**
-------------------

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.


**Our commitment to transformation**
------------------------------------

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

Retail Branch Manager- Pietermaritzburg

**Job Title**
 UK Customer Service Advisor
   

  

**Job Description**
 Join Concentrix Today!
   

  

 Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a base salary of
 **R8000**
 You’ll be working on\-site from our vibrant Cape Town office where creativity meets cutting\-edge technology. All the while, you’ll become part of a community of like\-minded individuals who become friends for life.
   

  

**This Customer Support Advisor role at Concentrix is a great match if you:**
* 6 months’ International Call Centre Experience (Essential) AND/OR 12 months’ high\-end retail experience with international brands (Advantageous) OR Experience in CS correspondence work (Advantageous)
* Passed Grade 12 / Matric (Essential)
* B2 English Language


**What is in it for you?
   

  

 In this role, we offer benefits that help you support your unique lifestyle:** 
  

  

* Base Salary of R8000
* Choice between Medical Aid OR Medical Insurance.
+ Medical aid – Covers only employee
+ Medical insurance – Covers employee and 2 dependents

* Retirement Fund
+ 2\.5% employer contribution, 2\.5% employee contributions

* Subsidized transport
+ Subsidized transport is provided between the hours of 7 pm and 6 am \- Employee will contribute a maximum of R350

* Nightshift Shift Allowance
+ 10 \- 15% adder for all hours worked between 6 pm – 6 am

* Fantastic Employee Assistance Programme (EAP)
* Group life cover
* Access to financial well\-being sessions, will writing sessions and stress management sessions
* Team building and upskill training opportunities
* Interactive and inclusive company culture


**What You Will Do In This Role**
* Handle incoming customer contacts (via telephone, email, chat, or other automated alerts) and address users’ needs pre\- and post\-sales.
* Ensure focus as the main priority, always offering customers purchasing options over the phone and/or any new available sales channels.
* Support customers with suitable substitutions for out\-of\-stock items and/or special occasion products.
* Identify potential sales opportunities from customers who contact post\-sales assistance.
* Be able to detect customer “needs and wants” to provide detailed guidance on available products and support them on the purchasing and payment process.
* Provide guidance, advice, and an exquisite customer service, transmitting a feeling of pride in the brand, and be a truly “Brand Ambassador
* Report and escalate customer issues when placing orders which affect sales performance (stock, payment issues, etc.).
* Log call details onto call management systems and provide response and resolution within SLA. Maintain service and product knowledge and expertise associated with applications specific to individual customers.
* Escalate potential service issues through corresponding flow.
* Follow all the processes and procedures of the project.
* Ensure contractual SLA is maintained.
* Provide cover for other Agents in their absence, either within the same team or across teams.
* Liaise with Team Leaders on specific projects where requested.
* Understand and comply with administrative duties including holiday, sickness, and overtime forms in a timely and accurate manner.
* Attend regular Team Meetings.
* Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality, and customer satisfaction


 Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game\-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
   

  

 With game\-changers in over 70 countries, we celebrate our differences and embrace what makes each of us unique. Imagine being a part of a company that supports each other’s success and well\-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
   

  

**Eligibility to work**
 In accordance with South African law, only applicants who are legally authorized to work in SA will be considered for this position, and the appointment will be made in line with the company’s EE Plan.
   

  

**Disclaimer**
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
   

  

 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

UK Customer Service Advisor

**Who are we?**

Sanlam Life Ltd is one of the top financial services providers in the South African market.


We’re all about building strong, lasting relationships with our financial advisors. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our financial advisors to realise their worth.


Our company is built on a respect for what people are worth and an appreciation for what they can become. We know that your worth is infinite and unique – and want to inspire you to realise this worth.


This is why we give each and every person who is contracted at Sanlam the opportunity to make the most of who they are, and to be recognised, respected and rewarded for their capabilities.


**What will you do?**
---------------------

The purpose of the role is to provide new and existing clients with professional and relevant financial advice, planning and products (sales) that are suited to their needs and requirements. Undertake the procurement of sustainable business of a high quality, in accordance with the business targets set. Maintain and service these clients as part of a long\- term relationship which builds loyalty to the brand and generates ongoing advice and sales. Undertake these activities within a compliant and ethical manner which results in the building and sustaining the Sanlam Group business and brand.


**What will make you successful in this role?**
-----------------------------------------------

**1\. Assist in growing the Sanlam Adviser Business**

* Be committed to the marketing plans and targets set for growing and developing the business as set forward by the distribution strategy.
* Apply knowledge and understanding of market segmentation and customer profiles to support sales and growth within the defined market.

Undertake relevant behaviours to attain targets relating to:


* Revenue generation (Single and recurring premiums)
* Activity quotas
* Promote the Sanlam brand
* Treating customers fairly to be applied to all client engagements
* Role is aligned to your personal career aspirations

**2\. Networking, prospecting and leads generation**

* Face to face interactions, social or business, to create business opportunities.
* Prospecting of new clients through creative opportunities such as business/social networks, associations or ad hoc presentations.
* Turning trusted relationships into business relationships.
* Strengthening existing relationships by increasing the current service.
* Use existing sources to establish opportunities across Sanlam businesses.
* Personalised client value propositions.
* Marketing on social media.
* Undertake selected client focused activities to generate leads and informal prospecting opportunities.
* Mining of existing client base to identify marketing gaps and sales opportunities within the middle\-high and affluent market.
* Structuring and implementing focused campaigns with new or existing clients in the defined market.
* Requesting active and ongoing leads and referrals from others.
* Monitoring and respond to client activities such as maturities, cancelations or surrenders within the defined market.

**3\. Client consultations and sales**

* Ensure all client interactions are compliant in terms of disclosures and advice given (provide written/ electronic information required for compliance).
* Undertake comprehensive fact finding with each client to lift needs and priorities. Document these findings.
* Conduct a financial needs analysis, using the relevant e\-tools / instruments or systems, to ascertain the clients full financial situation; or utilise the services of a Para\-Planner for this. (Draw policy history).
* Provide sound personal financial planning advice.
* Apply financial knowledge in putting together a plan that meets the needs of the client for a balanced portfolio.
* Present financial solutions to the client in a professional and competent manner aligned to Treating Customers Fairly.
* Use relevant processes and system tools to capture analysis information and update records accordingly.
* Review client portfolio annually by undertaking the above steps.

**4\. Client Service**

* Ensure all client interactions are ethical, courteous and professional.
* Follow\-up or refer all existing business queries to be resolved timeously through support.
* Strive for excellent, value\-added service to clients so that they do not seek competitor products or services.
* Undertake continuous learning in terms of knowledge, skills and market/industry issues so as to service clients within the defined market.
* Initiate long term client relationships and maintain a relational focus.

**5\. Monitor, update and reporting (weekly/monthly)**

Document and present the following activities:


* Number and profile of contacts, appointments, consultations.
* Issued business and revenue against targets.
* Update client details on records.
* Appropriate workflow and activity monitor system entries.
**Qualification and Experience**
--------------------------------

Grade 12
Financial Advisory and Intermediary Services Act (FAIS) "Fit and Proper" requirements and Regulatory Examination successfully completed if registered with Financial Sector Conduct Authority (FSCA) for more than 24 months.
**Knowledge and Skills**
------------------------

Financial advice and support
Production target achievement and budgeting
Compliance and risk management
Client relationship management
Financial planning and recommendations
**Personal Attributes**
-----------------------

Communicates effectively \- Contributing independently
Tech savvy \- Contributing independently
Action orientated \- Contributing independently
Interpersonal savvy \- Contributing independently
Persuades \- Contributing independently
**Build a successful career with us**
-------------------------------------

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.


**Core Competencies**
---------------------

Collaborates \- Contributing independently
Being resilient \- Contributing independently
Drives results \- Contributing independently
Cultivates innovation \- Contributing independently
Customer focus \- Contributing independently
**Turnaround time**
-------------------

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.


**Purpose of the Role**
-----------------------

To serve as a senior advisory authority by managing complex intermediary and/or client portfolios, providing thought leadership on advice solutions, influencing distribution strategy at a segment level, and safeguarding long\-term client and business outcomes.


**Overview of Role Responsibilities (Level 1\-13\)**
----------------------------------------------------

**Customer Relationship Management / Account Management** *\- Level 6 \- Adaptation*  

Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision\-makers and influencers within the customer organization and to enable effective two\-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.


**Information and Business Advice** *\- Level 6 \- Adaptation*  

Provide specialist advice 

Sanlam Financial Adviser: Fortress MOB

### **Job Purpose**


The Department of Social Development, Western Cape Government has opportuniies for suitably qualified and competent Social Workers to provide social work services within the Service Delivery Areas through the promotion of social change, problem solving in human relationships and the empowerment and liberation of people to enhance social well\-being. The successful incumbent must be willing to travel when required.

### **Minimum Requirements**


A relevant tertiary qualification in Social Work (Bachelor of Social Work) that allows professional registration with the South African Council for Social Service Professions as Social Worker; Registration with the South African Council for Social Service Professions as a Social Worker; Grade 1: No experience; Grade 2: A minimum of 10 years appropriate experience in Social Work after registration as a Social Worker with the South African Council for Social Service Professions; Grade 3: A minimum of 20 years appropriate experience in Social Work after registration as a Social Worker with the South African Council for Social Service Professions; Grade 4: A minimum of 30 years appropriate experience in Social Work after registration as a Social Worker with the South African Council for Social Service Professions.

### **Recommendation**


None

### **Key Performance Areas**


Render a social work service with regard to the care, support, protection and development of vulnerable individuals, groups, families and communities through the relevant programmes (Case work, group work and Community work); Attend to any other matters that could result in, or stem from, social instability in any form; Supervise and Support Social Auxiliary Workers; Continuous Professional Development; Keep up to date with new developments in the social work and social welfare fields; Perform all the administrative functions required of the job.

### **Competencies**

**Knowledge of the following:** Supervision Framework for Social Workers; Human behavior and social systems and skills to intervene at the points where people interact with their environments in order to promote social well\-being; Social work theory and interventions; Information and Knowledge Management; Protocol and professional ethics; Relevant legislations, policies and prescripts (norms and standards); Social dynamics, work values and principles; Developing and empowering others. **Skills in the following:** Challenge structural sources of poverty, inequality, oppression, discrimination and exclusion; Written and verbal communication; Report\-writing; Self\-management; Motivation; Good planning and organizing; Problem solving and analytical; Computer literacy; Presentation and facilitation; Client orientation and customer focus; Ability and competence to assist, develop, advocate for, and empower individuals, families, groups, organisations and communities to enhance their social functioning and their problem\-solving capabilities; Ability to promote, restore, maintain, advocate for and enhance the functioning of individuals, families, groups and communities by enabling them to accomplish tasks, prevent and alleviate distress and use resources effectively; Understanding and ability to provide social work services towards protecting people who are vulnerable, at risk and unable to protect themselves; Ability to mentor and coach Social Workers Grade 1\.

### **Remuneration**

**Grade 1:** R 338 208 \- R 397 668 per annum, **Grade 2:** R 413 004 \- R 478 395 per annum, **Grade 3**: R 496 668 \- R583 833 per annum, **Grade 4:** R 608 859 \- R 754 785 per annum (OSD as prescribed)



Note on remuneration: Cost\-to\-employer (CTE) remuneration packages for certain occupation\-specific dispensations (OSD) are inclusive of all costs related to service benefits or obligations including basic salary, 13th cheque, medical assistance, housing assistance, pension\-fund contributions, etc. Where remuneration is not indicated as CTE, employees' service benefits or obligations are funded or co\-funded in terms of the applicable prescripts or collective agreements.

### **Notes**


Shortlisted candidates will be required to attend interviews on a date and time determined by the department and will be required to submit duly completed and signed vetting and supporting documentation within the timeframe communicated by the WCG and prior to the interview date. Failure to provide the required duly completed and signed vetting and supporting documentation within the prescribed timeframe, without reasonable justification, may result in the shortlisted candidate not being considered further in the current recruitment and selection process.



All shortlisted candidates shall undertake two pre\-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. The selection process will be guided by the EE targets of the employing department.



By applying for this position, you are consenting to the Western Cape Government contacting your previous employers/managers for an employment reference. Reference checks will include enquiries relating to your disciplinary records and reasons for leaving.



Should you experience difficulties with your online application, technical support is available from Monday to Friday from 08:00 to 16\.00\. Contact the helpline at 086 137 0214\. For all other queries relating to the position, kindly contact the enquiries person as indicated in the advert. Please ensure that you submit your application before the closing date as no late applications will be considered.

### **Attachments (if applicable)**

Social Worker: PIC (Posts available in Eden Karoo), Ref No. DSD 113/2026

Frogfoot is in search of a Customer Service Agent to join the Customer Experience Team. Join the Frogfoot Pond! At Frogfoot, we believe every customer interaction is an opportunity to create a positive experience. We're looking for a customer-focused, solution-driven individual who is passionate about helping people and making a difference with every conversation. Purpose of the Role This role is perfect for someone who enjoys helping people, solving problems, and delivering exceptional custome…

Customer Service Agent - JHB

**Job Title:** Parts Sales Representative  
**Company:** Parts 24  
**Location:** Pietermaritzburg, KwaZulu\-Natal  
**Position Type:** Full\-Time  
**About the Role**  
Parts 24 is looking for a driven, energetic, and self\-motivated **Parts Sales Representative** to join our team. If you thrive in a fast\-paced automotive retail environment, work well under pressure, and have strong communication skills, we want to hear from you.  
**Key Responsibilities**

* Assist counter and phone customers with automotive parts inquiries, pricing, and availability.
* Process sales orders accurately and efficiently using computer sales systems.
* Work independently to solve customer problems and maintain high service standards.
* Maintain inventory accuracy and assist with stock identification and organization.

**Requirements**

* **EXPERIENCE REQUIREMENT:** Must have a **minimum of 1 year of hands\-on Parts Sales experience**.
* **PLEASE NOTE:** Applications **will NOT be considered** without prior automotive parts sales experience. Do not apply if you do not meet this requirement.
* **Computer Literacy:** Basic computer skills required for processing orders and managing inventory lookup systems.
* **Soft Skills:** Energetic, self\-motivated, with excellent verbal and written communication skills.
* **Work Ethic:** Highly adaptable, able to work under pressure, and capable of working independently without constant supervision.

**How to Apply**  
Please submit your updated CV highlighting your relevant parts sales experience to **parts24admin@gmail.com** 

Application Question(s):

* Which automotive company have you worked at ?
* D you have a drivers license ?

Experience:

* automotive parts sales: 1 year (Required)

Location:

* Pietermaritzburg, KwaZulu\-Natal (Preferred)

Work Location: In person

Auto part salesman

**Job Title: Sales Executive** 

**Location:** Remote

**Basic Salary:** R 23,000 per month.

**Bonus scheme:** A bonus scheme will be introduced after 3 months of completed service.  
**Job Type:** Full\-Time.

**Door Entry Direct: From Manufacturer to Specialist Distributor**

In 1987, frustrated by industry\-standard six\-to\-eight\-week delays for crucial vandal\-resistant door entry panels, Steve Stuart—who had just sold Stuart Alarms Ltd—founded SRS Wholesale Ltd to manufacture the products himself. SRS radically disrupted the market, initially cutting wait times to just two weeks and today offering same\-day dispatch for popular items, with complex custom panels taking no more than three weeks. By 2002, facing intense competition and the high cost of R\&D against much larger rivals, the company strategically pivoted. It leveraged its deep expertise in door entry and access control to form Door Entry Direct Ltd, becoming a specialist distributor offering the largest range of major door entry brands under one roof. SRS merged into the new company in 2009, but the brand remains in use, allowing Door Entry Direct to enhance the installer's experience with a niche focus and unique value\-added tools.

**“Every day we work to build long term relationships with our customers \& suppliers by delivering outstanding \& professional service at all times.”**

**The Mission of This Role:** As a Sales Executive for Door Entry Direct, your mission is to drive significant revenue growth by forging strong, lasting relationships with key clients and identifying new high\-value opportunities within the UK door entry and access control market. You will leverage Door Entry Direct's unparalleled product range, bespoke services, and technical expertise to provide comprehensive, tailored security solutions that meet complex client needs, all from a remote working environment.

**Key Responsibilities and Duties:**

* **Consultative Selling:** Understand client requirements in depth, offering expert advice on the best door entry systems for their specific projects. This includes solutions from major brands and our own manufactured door entry systems.
* **Complex Solution Design:** Collaborate with clients and our internal technical team to design and quote bespoke door entry solutions, utilising our "Quick Quote" system to compare options from various manufacturers rapidly.
* **Negotiation and Closing:** Lead negotiations and close complex sales cycles, ensuring profitable outcomes for Door Entry Direct.
* **Customer Training \& Support:** Provide high\-level guidance and support to customers on system usage and capabilities, reinforcing Door Entry Direct as a trusted partner.
* **Sales Reporting \& Forecasting:** Maintain accurate sales forecasts, pipeline reports, and customer relationship management data, ensuring transparent communication with the management team.
* **Strategic Account Management:** Develop and nurture relationships with existing customers across the UK, identifying opportunities for upselling and cross selling our extensive door entry and access control range.
* **New Business Development:** Proactively identify and acquire new key accounts within the UK, leveraging lead forensics and market insights to target strategic opportunities.
* **Market Intelligence:** Stay abreast of industry trends, competitor activities, and new product developments in door entry to strategically position Door Entry Direct's offerings within the UK market.

**Required Skills and Qualifications:**

* **Experience:** Minimum of 2\+ years of demonstrable success in a technical sales, business development, or account management role.
* **Knowledge:** Familiarity with order processing systems, purchase orders, and Zoho CRM software.
* **Industry Knowledge:** An understanding of door entry and access control technologies, including IP, biometric and wireless systems would be preferred, but full training will be provided.
* **Proven Sales Track Record:** A strong history of consistently exceeding sales targets and building long\-term, profitable client relationships.
* **Exceptional Communication \& Presentation Skills:** Articulate, persuasive, and capable of engaging remotely with customers in the UK.
* **Negotiation Expertise:** Has the ability to negotiate and close high\-value contracts.
* **Self\-Motivated \& Autonomous:** Capable of working independently, managing a demanding remote sales pipeline, and driving results without direct supervision.
* **Customer\-Centric Approach:** A commitment to delivering outstanding service and building strong, trust\-based relationships.

**Why Join Door Entry Direct?** This is an exceptional opportunity to join a market leader with an unrivalled product offering and a reputation for excellence. You will have the autonomy to shape your own success, leverage unique tools like VRPANELS.COM and Quick Quotes, and work with a supportive team committed to your growth and delivering outstanding customer satisfaction, all from the flexibility of a remote role.

* Competitive salary.
* Opportunities for growth and development in a supportive team environment.
* 20 days paid annual leave per annum plus UK bank holidays.

**Ready to Apply?**

If you are ready to take the next step in your career and meet the above criteria, we want to hear from you! Submit your resume and a cover letter to natalie@doorentrydirect.com

We are an equal\-opportunity employer and encourage applicants from all backgrounds to apply.

**Join us in making every customer interaction exceptional!**

Pay: R23 000,00 per month

Application Question(s):

* Have you studied physics or electronics?

Experience:

* technical sales: 2 years (Required)

Work Location: Remote

Sales Executive

Customer Service Graduate Gauteng Talent Connected Staffing Solutions is recruiting for a motivated and customer-focused Customer Service Graduate to provide administrative and service support within a professional commercial environment. This graduate opportunity is suited to a well-organised candidate who communicates professionally, pays close attention to detail and is interested in developing practical customer service and order administration experience. Key Responsibilities: Process cust…

Customer Service Graduate

Introduction Our client in the swimming school industry is looking for a friendly, organised and people-oriented Customer Service Coordinator to join their team. This role is ideal for someone who enjoys interacting with people, making clients feel welcome and ensuring everything runs smoothly behind the scenes. You will be the first point of contact for clients, assisting with enquiries, coordinating swimming lesson bookings and providing a warm, professional and efficient service. The success…

Customer Service Coordinator

A global company based in Sandton in the FMCG arena requires a Customer Services Manager leading and continuousl improving end-to-end customer experience across all touchpoints within the organisation. The role provides leadership in customer service standards, customer feedback and insights, complaint management, service recovery and continuous improvement Customer experience and service standards Customer complaints and service recovery Customer insights and performance Digital and delivery c…

Customer Service Manager Sandton

Reference: NFR011666-PaB-1 We are seeking an experienced and results-driven Senior Customer Service Manager to lead and enhance customer service delivery across multiple support functions. This role is ideal for a customer-focused operational leader who is passionate about driving service excellence, improving customer experiences, and ensuring high-performing support teams. The successful candidate will take ownership of customer service operations, improve response and resolution times, drive…

Senior Customer Service Manager

The Customer Service Manager is responsible to deliver exceptional Customer Service and uphold company values in the community. To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met. Minimum requirements Matric / Grade 12 / NQF 4 equivalent 12-18 months face-to-face customer service experience Driver's License Competencies Customer service centric Self-driven Basic computer literate (MS Office) High energy…

Customer Service Manager Constantia - Western Cape

Lovisa is fast\-fashion Retail  

Lovisa is global, and its growth is infectiously energetic  

See us at careers.lovisa.com

**Benefits**

* Top\-notch training to become a great Team Member (and piercing training!)
* First\-rate Store and Regional Manager to draw support
* Team Referral Rewards Program
* Product for you to wear in\-store from our top\-fashion ranges
* Funky, on\-trend customers
* Bright, warm store
* Easy to explain product
* Oh, and a generous discount on our jewellery!

**Job Description**

* You will live for fashion
* Sell with great customer experience
* Conduct our Piercing service
* Replenish sold stock on the move
* Manage the register
* Clean up the store at open and close
* Build great relationships with colleagues and customers
* Be yourself! Enjoy yourself!

**About you:**

* Strong desire to help and guide customers
* A drive to deliver great results
* An eye for fashion and are aware on all the latest trends
* Strong performance in a face\-to\-face customer environment

 *We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.*

Team Member - Part time

A dynamic and fast growing Umhlanga based company is looking to employ inbound customer care agents on a part time basis. Own transport is non\-negotiable.

NB: Please note this is a night time position only, 8 hour shifts will fall within these times.

16:00pm to 03:00am

Remuneration: R400 per shift

Matric

Computer literate in MS Word, MS Excel

Flexible and able to work after hours shifts

Umhlanga/Phoenix/Durban North based candidates would be ideal

**Must have own vehicle**

Successful candidates will be responsible for handling all inbound customer care calls as well as dispatching and liaising with internal staff (drivers) and customers to ensure the required service levels are met.

· Inbound customer care

· Allocate, dispatch and manage drivers to ensure required service levels are met

· Data capture

· Convert inbound sales enquiries

· Excellent communication skills and professional telephone etiquette

· A customer focused approach with an open attitude towards customers

· Be able to work under pressure

· Good attention to detail when capturing customer information

· Energetic and able to use initiative

· Reliable, committed and take pride in your work

Job Type: Part\-time

Pay: R1 200,00 \- R1 400,00 per week

Expected hours: No more than 40 per week

Work Location: In person

Job Type: Part\-time

Pay: R1 200,00 \- R1 600,00 per week

Work Location: In person

Customer Service Agent

At ARTHUR FORD we believe in excellent customer service while creating business opportunities and selling amazing fragrances, health, face and personal care products. If you thrive on selling and love providing exceptional service, we are looking for **you** to join our team to work as a Brand Ambassador in store!

*DUTIES AND RESPONSIBILITIES* 

· Ensuring an exceptional Customer Experience through excellent sales service

· Maintaining an outstanding store condition and visual merchandising (display and hygiene)

· Maintain a fully stocked store

· Maintain an outstanding tester space and ensuring customers receive and engaging product experience.

· Ascertain Customer needs and wants \- with upselling and cross selling being a focus to create opportunities and promoting sales

· Welcome and greet customers, engaging them as Ambassadors of the ARTHUR FORD \& SEKRET brand

· Recommend and display items that match customer needs

· Manage point\-of\-sale processes

· Manage the receiving, unpacking and merchandising of new stock

· Keep up to date with product and promotion information

· Accurately describe product features and benefits

· Manage cash drop and cash collection processes

· Follow company procedures and policies as laid out in Standard Operating Procedures

*DESIRED EXPERIENCE AND QUALIFICATION* 

· Minimum Matric

· Minimum 3 years' working experience in retail sales

· Solid understanding of sales and customer service practices

· Proficiency in English \- spoken, written and reading

· Track record of overachieving sales quotas

· Solid communication and interpersonal skills

· Customer Experience Focus

· Promotional Abilities

· Friendly, helpful, confident and engaging personality

· The ability to work as part of a team

· The ability to work independently

· Basic administration skills

· Reliable, Honest and trustworthy

· Supervisory or Management skills will be advantageous

We offer a competitive basic salary with an uncapped commission structure and excellent incentives. We will also provide uniform,a product allowance. Please be aware that this is a maternity leave position

Should you wish to apply for this position, reply to this advert with your CV containing traceable references. Please note that by applying you are giving permission for your personal information to be processed and stored securely in compliance with POPIA. This may also include any reference, criminal or credit checks.

Should you not have heard from us within two weeks, please consider your application unsuccessful.

We reserve the right to not fill this post. An application itself will not guarantee an interview.

Pay: R5 788,00 \- R15 000,00 per month

Application Question(s):

* can you give examples of time you have been entrepreneurial or taken ownership in your work.
* do you have a cell phone that you are able to use WhatsApp to communicate with headoffice.
* describe how you would provide great customer service
* where do you currently live(list Town or City)
* Please list Notice period or how available you are to start work
* Have you ever been dismissed if yes give detail
* have you ever been charged with a dishonest act at work
* please give references for you previous positions (please include Name of the person contact number and the company name)

Education:

* High School (matric) (Required)

Experience:

* Retail sales: 3 years (Required)
* stock management: 3 years (Required)
* Cash management: 3 years (Required)
* Customer service : 3 years (Required)
* supervisory or managerial: 1 year (Required)

Language:

* English (Required)

Work Location: In person

Beauty and Fragrance Consultant

About Crisis24
  
Crisis24 is a global, AI\-enhanced provider of travel risk management, mass communications, critical event management, crisis\-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI\-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private\-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.
  
At Crisis24, we don't just offer jobs – we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity. Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk.
  
More information is available at https://www.crisis24\.com/careers
  
  

Who We Are Looking For
  
We are seeking an experienced Embedded Intelligence Analyst to join our Embedded Intelligence Services (EIS) team in Cape Town, South Africa. This is an in\-office, 24/7 shift\-based role supporting a global client through proactive intelligence monitoring, incident response, and risk management. The ideal candidate is a critical thinker with strong analytical, research, and communication skills who thrives in a fast\-paced, operational environment. You have experience producing actionable intelligence, responding to evolving global events, and delivering clear, concise assessments to stakeholders. You are comfortable working independently, collaborating across teams, and adapting to changing priorities while maintaining exceptional attention to detail.
  
What You Will Work On
  
As an Embedded Intelligence Analyst, you will play a key role in supporting the client's Global Security Operations Center (GSOC) and global security program. Your responsibilities will include:
  
* Monitor global events, emerging risks, and security incidents to identify potential impacts on the client's people, operations, and assets
* Recognize and respond to crisis situations by taking appropriate action in accordance with established standard operating procedures (SOPs)
* Monitor and assess travel to high\-risk destinations, providing timely support and guidance to travelers
* Conduct employee and traveler welfare check\-ins during incidents and emerging events
* Research, analyze, and produce concise written intelligence reports, threat assessments, and briefings using Open\-Source Intelligence (OSINT)
* Deliver written and verbal intelligence briefings to client stakeholders and leadership
* Triage and respond to client requests, ensuring timely delivery of intelligence products and security support
* Develop a strong understanding of the client's global footprint to anticipate operational risks and intelligence requirements
* Support the continuous improvement of client processes, security protocols, and program documentation
* Maintain program metrics, prepare regular reports, and contribute to ongoing program performance analysis
* Collaborate with internal subject matter experts and leverage Crisis24 resources to enhance intelligence products and client solutions
* Build and maintain strong working relationships with client stakeholders and internal teams
* Participate in shift work, including evenings, overnight shifts, weekends, and public holidays, as required by a 24/7 operational environment
* Travel to client locations as required


Who You Will Work With
  
In this role, you will work closely with the Embedded Intelligence Services (EIS) Intelligence Manager and fellow intelligence analysts supporting the client's Global Security Operations Center.
  
  

**You will collaborate with:**  

* Client security teams and business leaders
* Internal intelligence analysts and subject matter experts
* Global security operations personnel
* Cross\-functional teams supporting intelligence, crisis management, and risk mitigation initiatives


Success in this role requires strong collaboration, effective communication, and the ability to build trusted relationships across both internal teams and client organizations.
  
What You Will Bring
  
Required Qualifications
  
* Bachelor's degree in Intelligence Studies, International Relations, Political Science, Security Studies, or a related field
* 2–5 years of experience in intelligence analysis, threat assessment, incident response, security operations, or a related field
* Experience conducting research and producing intelligence assessments using Open\-Source Intelligence (OSINT)
* Strong analytical, critical thinking, and problem\-solving skills
* Excellent written communication skills with the ability to produce clear, concise intelligence reports
* Strong verbal communication and briefing skills
* Experience working in a fast\-paced operational or security environment
* Ability to manage multiple priorities while meeting deadlines with minimal supervision
* Proficiency with Microsoft Office (Word, Excel, PowerPoint)
* Familiarity with Google Earth and Google Maps
* Ability to build positive working relationships with colleagues, subject matter experts, and client stakeholders
* Familiarity with basic AI concepts, tools, and prompting techniques
* Willingness to work a rotating 24/7 shift schedule, including evenings, nights, weekends, and public holidays
* Ability to travel to client locations as required
* Ability to successfully complete background, writing, and technology aptitude screenings


Preferred Qualifications
  
* Master's degree or equivalent professional experience
* Experience supporting a Global Security Operations Center (GSOC)
* Knowledge of geopolitical, security, or operational risk analysis
* Foreign language proficiency
* International travel experience
* Customer service experience
* Experience supporting multinational organizations or global security programs


Additional Information
  
* Opportunity to work within a global intelligence and security environment supporting an international client
* Exposure to real\-time geopolitical, travel security, and crisis management operations
* Professional development and continuous learning opportunities
* Collaborative and mission\-driven team environment
* Participation in a dynamic, 24/7 global security program


This is a full\-time, in\-office position based in Cape Town, South Africa. Flexibility to work rotating shifts, including evenings, overnight shifts, weekends, and public holidays, is required to support a 24/7 operational environment.
  
  

Information Security
  
  

* Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.


Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

Intelligence Analyst II - EIS

**UnifyCX** is looking for an extraordinary **Hospitality Reservations \& Guest Experience Specialist** to join our motivated and ambitious team.  

  

**What Will You Do?**
We are looking for a customer\-focused, relationship\-oriented, and sales\-driven **Hospitality Reservations \& Guest Experience Specialist** to support luxury hotel and resort partners. In this role, you will create exceptional reservation experiences by assisting guests with bookings, understanding their travel preferences, and delivering personalized recommendations. Through genuine rapport, premium customer service, and consultative upselling, you will help maximize booking value while ensuring every guest interaction is memorable.
**Key Responsibilities:**
* Handle inbound calls, emails, and guest inquiries related to hotel and resort reservations.
* Assist guests with room bookings, reservation modifications, cancellations, and special requests.
* Deliver a premium guest experience by actively listening, building rapport, and providing personalized recommendations based on each guest's travel needs.
* Provide accurate information about hotel amenities, room categories, rates, promotions, policies, and local attractions.
* Identify guest needs and naturally recommend upgraded room categories, packages, and hotel experiences through consultative, conversational selling techniques.
* Navigate reservation platforms and Property Management Systems (PMS) to accurately manage guest reservations and maintain detailed booking records.
* Maintain professionalism, empathy, and attention to detail while serving guests and representing premium hospitality brands.
* Resolve guest concerns efficiently and escalate complex issues when necessary.
* Meet productivity, quality, booking conversion, revenue, and guest satisfaction targets.
* Stay up to date on hotel offerings, seasonal promotions, destination information, and local events to better assist guests.

**Who are you?**
To be considered, candidates are expected to have the following:
**Required Experience**
* At least a High School Graduate or equivalent.
* Minimum of 1\-2 years of customer service experience in BPO and 1\-2 years of experience in hospitality, travel, hotel reservations, or related industries.
* Excellent verbal and written English communication skills.
* Strong customer service, problem\-solving, and active listening skills.
* Naturally conversational with the ability to build rapport quickly, keep guests engaged, and create memorable customer experiences.
* Comfortable serving discerning, high\-value guests while maintaining professionalism, confidence, and attention to detail.
* Ability to navigate multiple systems while speaking with customers.
* Collaborative attitude, willing to share knowledge, and contribute to team success.
* Willingness to work rotating shifts, weekends, holidays, overtime, and on\-call schedules based on business needs.
* Ability to work onsite.

**Preferred Experience**
* One (1\) to two (2\) years of experience supporting premium travel, luxury hospitality, or hotel reservation accounts in a BPO environment is highly preferred.
* Experience in hotel reservations, front desk operations, hospitality, travel, airline, or tourism industries.
* Experience using hotel reservation systems, booking platforms, or Property Management Systems (PMS).
* Familiarity with luxury hotel brands or premium hospitality environments is an advantage.
* Sales or consultative upselling experience is preferred.
* Strong knowledge of hotel operations and guest service standards.

**Who We Are:**UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI\-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.
*UnifyCX is a certified minority\-owned business and an EOE employer that welcomes diversity.*

Hospitality Reservations & Guest Experience Specialist

**Company Description** Mass Supply Clothing is a trade\-only clothing wholesaler serving resellers across Southern Africa for over 30 years. The company specializes in quality garments across key categories, including uniforms, promotional clothing, corporate wear, medical wear, and workwear. Its product range extends to service, hospitality, chef, and beauty clothing, providing comprehensive apparel solutions for diverse industries. With well\-stocked warehouses and strict quality controls, Mass Supply Clothing is committed to reliable supply and consistent product standards. Applicants can expect to join a stable, established business focused on supporting reseller growth through quality apparel and dependable service.

**Role Description:** The Regional Sales Representative is a 1\-year contract, full\-time, on\-site role based in Cape Town, responsible for driving sales growth and managing relationships with trade resellers in an assigned region. Day\-to\-day activities include visiting customers, presenting product ranges, identifying opportunities across categories such as uniforms, corporate clothing, and workwear, and providing product and pricing information. The role involves negotiating terms, preparing quotations, processing orders, and collaborating with internal teams to ensure accurate stock availability and timely delivery. The Regional Sales Representative will also monitor market trends and competitor activity, maintain accurate CRM records, and provide regular sales reports and forecasts. This position requires consistent field travel within the region to build strong, long\-term partnerships and support resellers in growing their businesses.

**Qualifications**

* Demonstrated sales and account management skills, including prospecting, relationship building, and closing deals with B2B customers.
* Experience in the apparel, wholesale, or related trade environment, with the ability to understand product ranges and industry segments such as corporate, promotional, and workwear.
* Strong communication, negotiation, and presentation skills, with the ability to engage diverse stakeholders and support customer decision\-making.
* Solid organizational and time\-management abilities, including territory planning, lead generation, accurate record keeping, and use of CRM or sales reporting tools.
* Proficiency in basic computer applications (e.g., email, spreadsheets, presentations) and comfort working with stock and pricing information.
* Valid driver’s license and own vehicle and willingness to travel Monday to Thursday within the assigned region for on\-site customer visits. Fridays will be spent in the office, prepping for the following cycle and completing all required admin.
* Previous experience as a sales representative or in customer\-facing roles; experience in wholesale or trade\-only environments is advantageous.
* Relevant qualification in sales, marketing, business, or a related field is beneficial but not mandatory; equivalent experience will be considered.

**What Success Looks Like**

· Consistently meeting or exceeding branch sales targets and attaining growth for the branch.

· Growing the active customer base and registering new customers within your territory.

· Improving the customer experience at every touchpoint.

· Acting as a proactive leader in your territory, not just managing an existing patch.

· Weekly feedback and admin updates

· A professional and enthusiastic approach to the function.

**How to Apply**

· Send your CV to **cptmanager@mass.co.za** on or **before 30th September 2026**.

· ***Only shortlisted candidates will be contacted. If you have not heard from us within 2 weeks of the closing date, please consider your application unsuccessful.***

Pay: From R10 000,00 per month

License/Certification:

* drivers license and own vehicle (Required)

Work Location: On the road

Regional Sales Representative

About the Role Our client, a well-established logistics company, is seeking a diligent and organized Customer Service Administrator to join their operations in Kimberley, Northern Cape. This role is integral to ensuring smooth communication between clients and operational teams, processing orders, and managing customer inquiries efficiently. You will be responsible for maintaining accurate records, coordinating logistics information, and providing support to ensure client satisfaction. The posi…

Customer Service Jobs in Grabouw - Page 4

Vacancies (page 4 of 8)