Browse live customer service jobs in Tzaneen, Limpopo. Salaries, top employers and how to apply. Updated regularly.

**Job Req**

146811
Closing Date

21 July 2026
Location

Durban**Job Purpose**

To educate clients on the convenience, security and functionality of digital and self\-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
**Job Responsibilities**

Client Engagement:
* Address any concerns relating to the queue flow or digital devices.
* Assist client to download online applications and resolve any log in issues.
* Assist the client to buy value\-added services (e.g. pre\-paid data and airtime) online or through a self\-service device.
* Assist the client to obtain statements, cards and other relevant documentation from self\-service zones.
* Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
* Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
* Educate clients and potential clients on how to subscribe and service their account.
* Educate clients on self\-service, digital functionality and features.
* Facilitate a conversation with the client to assist them to complete their service needs online.
* Identify quality sales leads and enable cross\-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
* Meet, greet, establish and clarify client needs and verify documentation and direct clients.
* Nurture strong, long\-standing client relationships.
* Own the client request end to end and route for alternative intervention if not equipped to service the client.
* Provide knowledgeable client service that fosters mutual trust and confidence.


Business Operations:
* Accept and service cash transactions over the counter.
* Action control check list applicable to teller, enquiries and foreign functions daily.
* Balance and secure branch stock holding (e.g. cards).
* Control the queuing process and prioritise clients with special needs.
* Destroy old stock (e.g. cards) identified by reports.
* Enable the further processing of inter\-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
* Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
* Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
* Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
* Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
* Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
* Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).


Risk and Compliance:
* Mitigate risk by controlling counter and drop safe limits according to policy.
* Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.


Nedbank Goals:
* Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
* Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
* Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
* Improve digital enticement and migration volumes to self\-service devices and online channels.

  


Essential Qualifications \- NQF Level
* Diploma
Preferred Qualification
* Banking Services (example, Higher Certificate in Banking Services \- NQF5\)
Minimum Experience Level
* 1 \- 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
**Technical / Professional Knowledge**
* Customer service principles
* Product Knowledge
* Problem solving skills
* Relationship management
* Nedbank security policies and procedures
* Governance, Risk and Controls
* Forex product
Behavioural Competencies
* Building Customer Loyalty
* Earning Trust
* Collaborating
* Managing Work
* Adaptability
* Stress Tolerance
* Continuous Learning

\-
***Please contact the Nedbank Recruiting Team at \+27 860 555 566***

Service Consultant

**Requisition Details \& Talent Acquisition Contact**

REQ NO: 146828

Talent Acquisition Specialist: Lerato Sithole

Location: Plattekloof\- Cape Town

Closing Date: 20 July 2026**Job Family**
* Sales and Service
**Career Stream**
* Relationship Management
**Leadership Pipeline**
* Manage Self: Professional (MSP)
**FAIS Affected**
FAIS Affected \- Yes**Job Purpose**
* To grow commercial bank revenue through the management and cross sell to existing portfolio; as well as the acquisition of new to bank high revenue commercial customers in order to create and increase revenue and maximize economic profit to achieve the banks strategic objectives and create shareholder value
**Job Responsibilities**
* Acquire new commercial clients with annual turnover of between R30m \- R1b through a process of prospecting and networking to achieve market share growth aspirations.
* Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up\-skilling.
* Stay abreast with latest economic trends and developments (i.e., green energy and sustainable agriculture) and applying this knowledge by adding value to client engagements and identifying opportunities to the greater benefit of Nedbank.
* Identify acquisition opportunities through effective ecosystem analysis unlocking the value chain.
* Generate revenue through proactive cross sell strategies by applying specialised Industry and Banking knowledge, managing key internal stakeholder relationships, and executing identified opportunities.
* Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
* Conduct regular portfolio reviews with clients to identify and unlock value add opportunities that contribute to client retention.
* Be proactive in client interaction by adding value through financial solutioning.
* Establish and execute a client engagement plan to ensure all clients are interacted with frequently in line with Nedbank's growth objectives.
* Build trusting relationships through regular interactions with key decision makers within the businesses that forms part of the allocated Business portfolio.
* Earn client trust by being a trusted financial partner and by giving advice and honest constant feedback regarding financial requests.
* Provide a key interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
* Communicate visitation feedback to internal stakeholders after client interaction to address actionable items and/ or take corrective action where applicable.
* Recommend tailor\-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment, and by consulting with relevant stakeholders.
* Manage all business risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures, identifying risks and non\-compliances, and taking corrective action.
* Partner with credit manager to manage credit risk of portfolio to minimize potential impairment risk.
* Prepare and present large and complex credit applications consisting of multiple entities and shareholders and by incorporating specialised Industry knowledge and core Banking principles, including the pricing motivation of assets.
* Leverage subject matter expertise to support the digitization of clients in line with the 4th Industrial revolution dynamics.
* Drive client awareness and solution for sustainable development goals in line with the Nedbank purpose.
**Our Ideal Candidate**
* A seasoned Relationship Manager with strong experience in Commercial Banking
* Commercially astute, with a proven ability to grow revenue and manage portfolios
* Highly skilled in client acquisition, cross\-selling, and building long\-term partnerships
* Knowledgeable in Commercial sectors and/or specialised industries
* Strong in credit analysis, risk management, and structuring complex deals
* A trusted advisor with excellent stakeholder engagement and negotiation skills
* Results\-driven, with a track record of meeting or exceeding sales and financial targets
* Able to translate market trends and economic insights into client value propositions
**Essential Qualifications \- NQF Level**
* Advanced Diplomas/National 1st Degrees
* Matric / Grade 12 / National Senior Certificate
**Preferred Qualification**
* BCom (Financial Management/ Accounting)/ BSc Agri)
**Minimum Experience Level**
* 7 \- 10 years
* Required: experience in Relationship Management within Banking.
* Experience in Business Acquisition is essential.
* Experience in Sales and Deal Origination, specifically related to a Commercial environment.
**Technical / Professional Knowledge**
* Communication Strategies
* Negotiation skills
* Governance, Risk and Controls
* Relevant regulatory knowledge
* Data Analysis and Interpretation
* Relevant software and systems knowledge
**Behavioural Competencies**
* Account Planning
* Targeting Sales Opportunities
* Driving Successful Customer Engagements
* Sales Negotiation
* Business Acumen
* Building Trusting Relationships
***Disclaimer***\-
***Please contact the Nedbank Recruiting Team at \+27 860 555 566***

Business Manager: Commercial Banking

A **Sales Consultant** is responsible for converting inbound enquiries into paying customers by understanding customer needs, recommending suitable services, and matching customers with the most appropriate solutions. The role involves building strong customer relationships through a consultative sales approach, achieving sales and conversion targets, managing customer interactions within a CRM system, handling enquiries and escalations professionally, and delivering an exceptional customer experience while supporting the organisation's commitment to providing high\-quality, customer\-focused service.  

  

  

  

### **Benefits**

  

  

* Competitive salary
* Performance\-based incentives
* Comprehensive training and ongoing development
* Career growth and progression opportunities
* Supportive and collaborative work environment
* Opportunity to make a meaningful social impact by improving the lives of customers
* Exposure to innovative technology and CRM systems
* Employee recognition and performance rewards
* Work with a purpose\-driven organisation committed to exceptional customer service
* Opportunity to develop consultative sales and customer relationship management skills

Sales Consultant BAE

Ready to take the championship title in retail leadership? Become a Store Manager at Mr Price Sport, where you'll be the head coach of a winning team. Lead, strategize, and execute to ensure your store's success in the exciting world of sports and fitness. If you're passionate about sports, love setting goals, and thrive on achieving them, then this is your winning opportunity! Join us and lead the way to victory in the retail game at Mr Price Sport.
  
**Qualifications: Grade: 12 (NQF Level 4\) or equivalent.  

3 Years’ experience in a store managerial position.  

Sales \& service management.  

Budgeting.  

Computer literacy.  

Communication skills.  

Retail trade.  

Brand, customer \& product understanding.  

  

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.**


  
Responsibilities: Stock Management  

Sales Growth \& Profitability  

Risk Management  

Customer Experience Management  

Leadership \& Development

Store Manager Mr Price Sport Cavendish

Our client, a leader in the tiling market is looking for a dynamic and results driven Sales Manager. The ideal candidate should be passionate about customer service and have a strong understanding of the sales processes as well as actively motivate the sales team to deliver a seamless customer experience.

**Key Responsibilities:** 

* Provide excellent customer service by assisting clients in selecting the best products to meet their needs and handle all customer queries.
* Drive sales growth through proactive customer engagement and upselling.
* Ensure that merchandising and displays are appealing and aligned to sales focus and market and fashion trends.
* Execute proper stock management by maintaining stock levels, manage stock turn and stock losses.
* Conduct audits on all key business processes and areas within the store according to agree parameters.
* Motivate team members to meet and exceed store sales targets and manage underperformance.
* Drive a culture that emphasises quality, continuous improvement and a high standard of work performance.

**Requirements:** 

* Fluency in both Afrikaans and English is essential.
* Excellent communication and interpersonal skills.
* Grade 12 (NQF level 4\), or equivalent qualification.
* Previous experience in sales, customer service, or retail.
* Previous experience in people management.
* Ability to work in a fast\-paced environment with a strong focus on customer satisfaction.
* Strong problem\-solving skills and a customer\-centric approach.
* Must be a team player with a proactive and positive attitude.
* High attention to detail and ability to multitask.
* Availability to work retail hours, including weekends and public holidays.

Job Types: Full\-time, Permanent

Pay: From R15 000,00 per month

Application Question(s):

* What is your current salary?
* Where do you reside?
* What do you want to leave your current company / why did you leave your last company?

Education:

* High School (matric) (Required)

Work Location: In person

Sales Manager / Second in Charge- Northriding, Johannesburg

**Company:**



A well\-established brand with a global strategy, that prides itself on making people’s lives easier through frontier technology that creates enabling opportunities.

  


**Culture**:



At FLASH, we realise that “the way we do things around here” drives our business and enables us to achieve our purpose of “Making People’s Lives Easier”. Our 3 values are the drumbeat of our business:



 We are all in



 We have each other’s backs



 We are brave

  


These values help us to make our People’s lives easier by creating a culture where people come to work because it’s a place where they can engage in meaningful work, in a supportive environment where they can be the best version of themselves and achieve the remarkable!

  


**Job Role:**



Drive all brand and marketing activities for Flash products and services within owned and/or partner channels.

  


**Responsibilities:**


**Marketing strategy and planning**


* Develop and execute the cellular division marketing strategy aligned to revenue targets.
* Identify and prioritise commercial marketing opportunities.
* Build integrated go\-to\-market plans across channels.


**Campaign development and execution**


* Own end\-to\-end campaign execution.
* Develop campaign strategies including objectives, budgets, channel mix, and KPIs.
* Write briefs and manage execution across channels.


**National airtime campaigns and promotions**


* Conceptualise and execute national competitions and promotional campaigns.
* Develop partner proposals including budget, ROI, and go\-to\-market strategy.
* Monitor and optimise campaign performance.


**Revenue\-generating marketing assets**


* Identify and monetise marketing assets such as vehicles, spaza shops/informal stores, digital assets, POS devices etc.
* Develop and sell advertising opportunities to partners.
* Oversee execution and maximise ROI.

  


**Market Research and Analysis**


* Analyse sales and market data to understand impact of campaigns on brand sales and help identify untapped opportunities for new product launches.
* Gain/obtain customer and product usage insights, identify new opportunities, build customer personas through research, surveys and interviews.
* Field visits/survey to understand routes to market and customer better
* Uncover and share market intel \& research competitors to be proactive \& market\-responsive


**Stakeholder Management**

* Work with internal stakeholders (marketing lead \& team, product managers, channel managers, KAM teams, digital team and creative studio) and external stakeholders (PR \& Media, product partners) to create and implement all aspects of the annual marketing plans and specific campaigns across the group.
* Ongoing communication and presentations on campaigns and tactics to both internal and external stakeholders.
* Regular updates and reports to division GMs and marketing leads.

  

**Requirements:**


* A Bachelor or post\-graduate degree/diploma in Marketing or related would be advantageous.
* A minimum of 4\+ years brand management/relevant advertising/marketing experience.


**Bonus Requirements:**


* Experience working in a fintech company
* Cross\-industry experience
* Channel marketing
* Experience in any of these areas: Consumer insights; Channel marketing; Content marketing, Digital marketing
* Experience using eMarketing software and Google Analytics
* Experience integrating AI tools into workflow.

  


**Required Knowledge / Technical Skills:**


* Proven experience delivering end\-to\-end campaigns.
* Experience managing budgets and campaign performance.
* Experience working with internal stakeholders and external partners.
* Good understanding of brand positioning and strategy.
* Understanding of foundations/pillars of effective marketing.
* Experience in key marketing areas: Consumer insights; Channel marketing; Content marketing, Digital marketing, Promotional marketing.
* Management of project or marketing budgets.
* Campaign analysis and reporting.

  


**Competencies:**


* **Commercial Acumen:** Ability to assess financial viability, negotiate terms, and structure deals that optimise margins across a complex product portfolio.
* **Analytical Thinking:** Systematically breaks down complex data and commercial structures to identify trends, risks, and opportunities that inform strategic decisions.
* **Stakeholder Influence:** Communicates financial insights clearly to non\-finance stakeholders, including senior leadership and external partners, to drive alignment and action.
* **Attention to Detail:** Maintains accuracy and rigour across financial models, dashboards, and reporting, ensuring data integrity underpins all decision\-making.
* **Strategic Orientation:** Connects day\-to\-day financial analysis to broader divisional and company strategy, proactively identifying growth levers and efficiency gains.
* **Adaptability:** Thrives in a fast\-paced, evolving environment where product portfolios, partner relationships, and commercial structures change frequently.
* **People Leadership:** Coaches and develops junior analysts, fostering accountability, technical growth, and a culture of continuous improvement.
* **Problem Solving:** Approaches challenges with a solutions\-oriented mindset, balancing speed and thoroughness to deliver actionable outcomes under pressure.

  



Thank you for your interest in joining our team. We carefully review all applications, and if your qualifications meet our needs, we will contact you within 14 days. If you do not hear from us within this timeframe, please consider your application unsuccessful. We appreciate your understanding and encourage you to apply for future opportunities that match your skills and experience.

Marketing Account Manager

PURPOSE OF POSITION: Leading a store team to meet business KPIs including driving sales, cost control, mitigating risks and stock loss, administration and ensuring world class store standards.

  



RESPONSIBILITIES:


* Increase sales by focusing on customer service and world\-class store standards, maintenance of the store image, stock management and promotional implementation
* Stock loss is minimised by having a healthy store culture and following security measures, stock and cash handling procedures.
* Manage cost according to the company low cost culture by driving efficiencies in the store.
* Ensure administrative duties within the store are done according to the company guidelines.
* Leading a dynamic team of Dynamos \- taking responsibility for team training, coaching and performance.
* Standards \- maintain general health, safety and housekeeping standards

  

JOB REQUIREMENTS:


* Grade 12
* Proficient in English.
* Relevant tertiary education \- a degree/diploma in a business/retail related field would be an advantage.
* Ideally 1\-2 years experience in a retail environment within a leadership role.
* Computer Literate (Microsoft and/or Google GSuite \- will be an advantage).

ATTRIBUTES REQUIRED:


* A passion for retail is essential to deliver a world\-class customer experience.
* Demonstrate integrity and willingness to go the extra mile.
* Strong interpersonal, communication and leadership skills
* Strong Managerial capabilities \- ability to plan, lead, organise and control.
* Ability to work under pressure in a fast\-paced environment.
* Willing to work retail hours.

  




**Closing Date: 27 July 2026**

  


*Internal Development Pool Candidates will be given preference.*


**PEP strives for equal opportunity in terms of its employment equity guidelines.**



If you do not hear from us within 4 weeks of the closing date of this position, please regard yourapplication as being unsuccessful.

Store Manager - 6651 Lydenburg

PURPOSE OF POSITION: Leading a store team to meet business KPIs including driving sales, cost control, mitigating risks and stock loss, administration and ensuring world class store standards.

  



RESPONSIBILITIES:


* Increase sales by focusing on customer service and world\-class store standards, maintenance of the store image, stock management and promotional implementation
* Stock loss is minimised by having a healthy store culture and following security measures, stock and cash handling procedures.
* Manage cost according to the company low cost culture by driving efficiencies in the store.
* Ensure administrative duties within the store are done according to the company guidelines.
* Leading a dynamic team of Dynamos \- taking responsibility for team training, coaching and performance.
* Standards \- maintain general health, safety and housekeeping standards

  

JOB REQUIREMENTS:


* Grade 12
* Proficient in English.
* Relevant tertiary education \- a degree/diploma in a business/retail related field would be an advantage.
* Ideally 1\-2 years experience in a retail environment within a leadership role.
* Computer Literate (Microsoft and/or Google GSuite \- will be an advantage).

ATTRIBUTES REQUIRED:


* A passion for retail is essential to deliver a world\-class customer experience.
* Demonstrate integrity and willingness to go the extra mile.
* Strong interpersonal, communication and leadership skills
* Strong Managerial capabilities \- ability to plan, lead, organise and control.
* Ability to work under pressure in a fast\-paced environment.
* Willing to work retail hours.

  




**Closing Date: 21 July 2026\- Tuesday**

  


*Internal Development Pool Candidates will be given preference.*


**PEP strives for equal opportunity in terms of its employment equity guidelines.**



If you do not hear from us within 4 weeks of the closing date of this position, please regard yourapplication as being unsuccessful.

Store Manager PEPhome 5512 Mdantsane

PURPOSE OF POSITION: Leading a store team to meet business KPIs including driving sales, cost control, mitigating risks and stock loss, administration and ensuring world class store standards.

  



RESPONSIBILITIES:


* Increase sales by focusing on customer service and world\-class store standards, maintenance of the store image, stock management and promotional implementation
* Stock loss is minimised by having a healthy store culture and following security measures, stock and cash handling procedures.
* Manage cost according to the company low cost culture by driving efficiencies in the store.
* Ensure administrative duties within the store are done according to the company guidelines.
* Leading a dynamic team of Dynamos \- taking responsibility for team training, coaching and performance.
* Standards \- maintain general health, safety and housekeeping standards

  

JOB REQUIREMENTS:


* Grade 12
* Proficient in English.
* Relevant tertiary education \- a degree/diploma in a business/retail related field would be an advantage.
* Ideally 1\-2 years experience in a retail environment within a leadership role.
* Computer Literate (Microsoft and/or Google GSuite \- will be an advantage).

ATTRIBUTES REQUIRED:


* A passion for retail is essential to deliver a world\-class customer experience.
* Demonstrate integrity and willingness to go the extra mile.
* Strong interpersonal, communication and leadership skills
* Strong Managerial capabilities \- ability to plan, lead, organise and control.
* Ability to work under pressure in a fast\-paced environment.
* Willing to work retail hours.

  




**Closing Date: 22 July 2026**

  


*Internal Development Pool Candidates will be given preference.*


**PEP strives for equal opportunity in terms of its employment equity guidelines.**



If you do not hear from us within 4 weeks of the closing date of this position, please regard yourapplication as being unsuccessful.

Store Manager Pep Home Elukwatini Crossing 5985

* Ensure that customer complaints are dealt with in an effective manner and resolved. Promotions, advertising, and all public relations must be co\-ordinated for the store in order to enhance the Brand's market share in line with all company procedures


* To grow, develop and build awareness of the product and service offering


* Identification of new business opportunities and the development of marketing strategies


* Ability to handle client queries and problem solving


* Maintaining detailed knowledge of the company’s product, service, and processes


* Keep abreast of what competitors are doing and trends in the industry


* Manage client relationship through all phases of the sales cycle


* Manage sales efficiencies and processes to ensure customer satisfaction


* To uphold and promote the company values and culture

  

Grade 12



Minimum of 5 years relevant experience in a sales, marketing, and field



Relevant industry knowledge and experience



Relevant tertiary qualification in a sales, marketing, and/or technical field will be advantageous



Must have a valid driver’s license

Manager: Sales - BUCO Kathu

* **Manage Profitability:** To ensure continuity, growth, and profitability of the Store through the management of costs and the maximization of sales turnover and returns. Identifies new business opportunities, take calculated risks; and generate innovative and creative ideas for implementing new business opportunities and maximising sales


* **Planning and Budgeting:** Together with the Operations Executive and Regional Operations Manager, interpret the business objectives into an Operating Plan for the Store.


* **Procurement, stock control and merchandising:** To ensure that the inward logistics of the Store run smoothly, products are purchased in line with The Building Company procurement policies and procedures, stock levels are kept at optimal levels and stock losses are controlled.


* **Maintain Stock variances:** Maintenance of optimal stock levels


* **Financial Management:** Ensures that the Store budget is compiled in line with the agreed upon operating plans and adhered to. (Ensure that all financial processes are monitored and controlled in line with best practices and company procedures).


* **Customer Service:** Ensure that customer complaints are dealt with in an effective manner and resolved. Promotions, advertising, and all public relations must be co\-ordinated for the store in order to enhance the Brand's market share in line with all company procedures.


* **Accountable for day\-to\-day operations:** Accountability for the day\-to\-day operations, administration, customer sales and service and overall management and control of the branch employees.


* **Operational analysis:** Analyses of operational information leading to the diagnosis of problems and/or success areas in the business. Enhancing all successes and raising and resolving all problem areas with the Operations Management Support Team.


* **People Management:** Inspire, motivate, guide, develop and manage, and lead employees in order to meet the store's objectives. Apply all company policies and procedures and best practice principles in order to maintain a harmonious labour environment.


* **Legislative compliance and corporate governance:** Ensure legal compliance with all legislation relating to the operation of the business and that appropriate action is taken in respect of all legal matters.


* **To uphold and promote the company values and culture**

  

* Grade 12
* Preferably a commerce bachelor’s degree / or equivalent experience
* Preferably Financial or Management diploma
* 5\-10 years retail experience
* Minimum of 3 years in a junior\-mid level management position
* Previous industry related experience
* Financial acumen
* Inwards and Outwards Logistics/Procurement skills
* Merchandising principles
* Preferably have knowledge of Occupational Health and Safety Act

Store Manager - BUCO Empangeni

1\. Maintain Stock levels



2\. Attend to Customer requirements  

3\. Customer Queries resolution  

4\. Managing the delivery of customer goods  

5\. Manage Admin function  

6\. Orders  

7\. Manage Non\-stock items quotations  

8\. Meet Deliveries deadlines  

9\. Customer service  

10\. To uphold and promote the company values and culture


  

* Grade 12
* 3 year’s retail sales experience, in building/construction environment

Sales Representative (Internal) - BUCO Mdantsane

**Key Performance Areas**

* Accountable for the team in the EasyPay Everywhere Branches.
* Builds and develops resources and environment to enable the team to achieve desired objectives.
* Manage and Supports Sales and Service consultants
* Responsible for the facilitation of the team’s outcome.
* Target Setting and responsible for staff achieving of Targets

 **Customer**

* Ensures that the team attends to customers, understands what matters to the customers and effectively delivers against those demands.
* Ensure that the team takes ownership of every demand and provides customers with immediate responses.
* Proactively conduct needs analyses at every customer interaction and identify sales opportunities and provide solutions accordingly.

 **People**

* Manages staff leave, hours of work, overtime and movement of staff to proactively source new business.
* Coaches upskills and support staff to achieve their individual and collective sales targets.
* Put proactive sales plans and ensure that plans are clearly defined, and the team is aligned and ensure swift execution and measure the output.

 **Finance**

* Manage staff overtime, Manage Fleet costs for vehicles used for proactive sales activities.
* Ensure that the team produces the required financial outcomes by achieving the set sales targets. (EPE enrolments and Activations)
* Implement cost containment measures to closely manage business/operational expense such as stationery costs, maintenance and replacement of office equipment, office refreshments/groceries, etc. thereby preventing any wasteful expenditure in the Branches

 **Process, Risk, Regulatory \& Compliance**

* Ensure that the sales team adheres to the processes and procedures.
* Ensure that the Staff Manual is made available to staff and that it is read and understood by all staff.
* Ensure full compliance of all new business at origination.

 **Qualifications**

* National Diploma/NQF level 6 qualification in Business Studies or equivalent.

 **Experience**

* 5 / 7 years of sales experience from Banking or Financial Services environment, 3 of which must have been in the leadership role.
* Report Writing, Computer Literacy, MS word, Excel, PowerPoint, Outlook

 **The successful applicant must**

* Be able to lead, motivate, and inspire the team to be engaged and committed to their job and be driven to achieve success.
* Knowledge of banking services and what is being offered in the market.
* Business acumen and business management skills

Team leader: Sales and Service (Westonaria)

**Job Description:** Are you scouting for a new career? Perhaps you are a young and dynamic individual that just matriculated, looking for the next challenge? Auto Pedigree might just be the Company for you! Don't miss out on the opportunity of a lifetime. We are seeking applications from people with great sales skills, a passion to meet sales goals, and the confidence to go out and look for potential clients in order to close a deal. If you find this attractive, stop your search right here! Send in your application for a chance to work for the top car dealership, Auto Pedigree. Join our team and be part of adynamic and growing company that values your contributions.  

  

**Position Overview:** The purpose of the position is achieving sales targets and promote the Auto Pedigree brand.  

  

**Minimum Experience**  

* 2 years of customer service and sales experience with a proven sales track record.
* Relevant industry experience – desirable.

**Minimum Qualification**  

* Grade 12

**Minimum Requirements**  

* A code 08 unendorsed driver’s license and own transport
* Computer literate
* Some understanding of the compliance governing the retail industry – an advantage.
* Knowledge of the areas’ most spoken languages \- an advantage.
* An understanding of Auto Pedigree’s products and services – desirable

  

**Important to note. The appointed person may be required to work weekends and shifts.**  

  

**Job Outputs:**  

* Daily, weekly and monthly management of sales.
* Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
* Developing the business to reach set sales targets for the month.
* Driving specific strategies to retain and grow existing customer base.
* Assists with the setup of the showroom and displays.
* Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
* Managing customer expectations to ensure effective delivery of service.
* Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
* Identifying and venturing into new revenue streams.
* Ensuring customer escalation is managed and feedback is provided.
* Negotiating the terms of an agreement and closing sales

**Skills and Personal Attributes:**  

* Possess an entrepreneurial flair.
* Interpersonal: Excellent communication (telephonic \& face\-to\-face), negotiation and influencing skills.
* A strong understanding of industry and market trends and customer behavior.
* Self\-motivated, priority\-setting and time management.
* Ability to deal with diverse customers and cater for their unique needs.
* Evidence of use of own initiative and problem\-solving abilities required.
* Must exhibit good time management skills, demonstrating a sense of urgency and commitment.
* Neat and presentable.
* Great networking skills
* Strong numerical skills

Sales Representative: Vehicles| Auto Pedigree| Acornhoek

**AVI Field Marketing** is a shared services business unit within AVI. Field Marketing focuses on sales and merchandising for the beverages, snacking and cosmetic business units to provide greater focus and to achieve an improved execution at the store level. Field Marketing has its very own National Call Centre to support the Field Marketing team.


An exciting opportunity has become available for a **Contact Centre Agen**t on a permanent basis to be based at the National Call Centre in **Isando**. The successful incumbent will be responsible for answering incoming calls from customers to take orders, enquiries and questions, handle complaints, troubleshoot problems and provide information.

**Line Manager**: Call Centre Team Leader

**Job Specification:**

**Key Performance Areas:**

* Customer and sales management
* Administration and control
* Order management
* Ensure any discrepancies are followed up with sales representative or customer prior to order capture
* Ensure minimum order value and quantity is adhered to
* Ensure all customer and order queries, are appropriately resolved and communicated
* Ensure all orders are correctly routed and that all special requests for delivery or collection are actioned as per depot procedure
* Forward credit held orders listing to accounts receivable department prior to the delivery run and advise buyer when an account is on hold
* Establish and maintain contacts within depots to ensure service requirements are met

**Minimum Requirements:**

**Experience:**

* A minimum of two (2\) years call center experience (inbound and outbound) is essential

**Qualifications:**

* A completed Matric / Grade12 qualification is essential
* Call Centre certification is advantageous

**Additional Requirements:**

* FMCG industry experience will be advantageous
* Computer literate \- MS Office
* Knowledge of SAP will be advantageous

Contact Centre Agent

**Flix Auto Transport** is a **top rated** USA based auto transport brokerage company headquartered in Austin, Texas, serving customers across all 50 states. We specialize in arranging professional vehicle transportation for individuals, dealerships, businesses, military members, students, and relocating customers throughout the United States.

As our company continues to expand, we are growing our remote sales team and looking for confident, ambitious, and results\-driven professionals to join us as Remote Sales Representatives for the USA market.

This is a **full\-time remote sales position** where you will communicate directly with customers who are interested in transporting their vehicles. You will understand their shipping needs, explain our services and pricing, build trust, follow up consistently, handle objections, and close deals.

The ideal candidate is confident on the phone, fluent in English, persuasive, organized, competitive, and motivated by performance\-based earnings.

**Responsibilities**

* Contact prospective customers across the USA who have requested information or a quote for vehicle transportation.
* Understand customer needs, explain our services, pricing, and process clearly, and recommend the best car transport option.
* Handle objections, negotiate confidently, follow up consistently, and close sales.
* Maintain accurate records of calls, follow\-ups, and customer interactions in the CRM system.
* Work with the sales and dispatch teams to ensure a smooth customer experience and achieve weekly/monthly sales targets.
* Consistently meet or exceed individual weekly and monthly sales targets

**Working Schedule**

* Full\-time remote position.
* 8 working hours per day.
* 40 working hours per week.
* Working hours are aligned with U.S. business hours.

**Compensation \& Benefits**

* Strong earning potential for high\-performing sales representatives.
* Paid training and ongoing professional development.
* Opportunity for career growth within the company.
* Remote work opportunity.
* Supportive and professional team environment.
* Paid vacation days and paid holidays

**Job Requirements**

* Excellent spoken English is required; the candidate must be able to communicate, explain, negotiate, and handle objections confidently in English.
* Previous experience in sales, telesales, outbound calling, customer service, or call center sales is preferred.
* Strong communication, persuasion, negotiation, and closing skills.
* Comfortable speaking with customers over the phone and building trust quickly.
* Experience dealing with U.S. customers is a strong plus, but not required.
* Ability to work remotely with discipline, focus, and strong time management.
* Good computer skills and ability to use CRM systems, online tools, and communication platforms.
* Target\-driven mindset with a strong desire to earn, improve, and grow professionally.
* Positive attitude, coachability, and willingness to learn our sales process.
* Must be available to work full\-time during U.S. business hours.

Pay: From R8 000,00 per month

Work Location: Remote

Remote Sales Representative – USA Market

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

**Job Details**
===============

**About Us:** Cencora World Courier is a leading global pharmaceutical solutions organization dedicated to improving the lives of people and animals around the world. We pride ourselves on delivering exceptional customer service and operational excellence.

 **Role Overview:** We are seeking a dedicated and dynamic Customer Service Agent to join our Johannesburg team. This role is essential to ensure smooth operations within the Customer Service Department, acting as the primary contact for our clients. You will be responsible for maintaining customer service excellence while collaborating with various departments to enhance the overall customer experience.

**Location:** Kempton Park, Johannesburg

**Working Pattern:** 40 hours per week, rotational shifts between the hours of 07:00 \& 18:00\. Every 3rd Saturday between the hours of 08:00 \& 12:00

**Working type:** Hybrid \- 1 week out of 4 working from home.

 **Key Responsibilities:**

* **Customer Interaction:**


	+ Handle all client inquiries via phone and email, ensuring timely and transparent communication.
	+ Keep clients updated on shipment statuses, especially regarding delays.
	+ Provide excellent customer service to both internal and external clients.

* **Operational Excellence:**


	+ Perform shipment bookings accurately in the Transport Management System (TMS).
	+ Review Dangerous Goods shipments and ensure compliance with regulations.
	+ Ensure adherence to IATA regulations and temperature control handling SOPs.

* **Quoting and Booking:**


	+ Prepare detailed international and domestic shipping quotes, ensuring compliance with packaging and IATA regulations.
	+ Accurately enter booking details and special delivery instructions into the TMS.

* **Team Collaboration:**


	+ Support the Customer Service Strategy to ensure optimal service delivery.
	+ Collaborate with Operations and Sales departments for process improvements and customer value delivery.


.

**Qualifications and Experience:**

* College education and/or relevant industry experience preferred.
* Strong customer service and interpersonal skills.
* Good decision\-making and analytical abilities.
* Familiarity with logistics, customer service, or operations is beneficial but not mandatory.
* Basic knowledge of Microsoft Word, Excel, and data entry skills.

 **Skills and Attributes:**

* Quick learner who can thrive in a fast\-paced, high\-stress environment.
* Creative thinker with the ability to adapt quickly.
* Strong organizational skills with attention to detail.
* Excellent oral and written communication skills.
* Ability to resolve customer issues creatively and efficiently.

 **Work Environment:** This is not a typical call centre role; it is a specialized customer service position with a hybrid work model. The schedule will require flexibility, including working weekends and overtime as needed.

**What Cencora offers**
=======================


Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.


Full time**Affiliated Companies**
========================


Affiliated Companies: World Courier South Africa (Proprietary) Ltd.**Equal Employment Opportunity**
================================


Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.


The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non\-discriminatory.


Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888\.692\.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request\-by\-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Customer Service Agent

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.


Location: Kwa Zulu Natal  

Job Posting Title: Customer Service Agent, Telesales  

Time Type: Permanent

 **MAIN PURPOSE OF THE ROLE**


* Retain current business base and ensure growth on the base. Also be able to source leads and do tele\-sales from a new business aspect.Sell the services and solutions for the company.

**JOB\- RELATED REQUIREMENTS**

* Grade 12 / Matric
* Ability to liaise effectively with clients and colleagues at various organizational levels
* A minimum of 2 years in a tele sales or call center environment
* Skills of achieving targets and generating new leads
* Must be patient, persuasive and persistent
* Punctuality and good time management skills
* Good administrative \& daily planning skills
* Ability to adapt to a rapidly changing environment/technology
* Ability to work under pressure \& meet deadlines without fail
* Ability to work without supervision
* Excellent verbal and written communication skills, including the ability to confidently give presentations
* Client empathy and ability to liaise effectively
* Be able to handle confrontation professionally at all times
* Must be someone that works well within a team and has a positive outlook
* Reliable transport


 **ADDED ADVANTAGES FOR THIS ROLE**


* Time management and prioritization skills to meet deadlines and close  

sales in a timely manner
* Willingness to adapt and implement new sales methods and strategies
* Product knowledge
* Quick thinking to provide creative solutions that addresses customer’s needs and concerns


**DUTIES \& RESPONSIBILITIES**


* Implementation of accounts – process and project management
* Manage client relationship
* Must make contact with each customer allocated to their base on a monthly basis as per masses
* Needs to make new tele\-sales calls weekly
* Weekly capturing of activities and minutes of meetings onto the MS Dynamics Platform (CRM)
* Monthly billing and financial reporting to customers (if needed)
* General administrative duties
* Managing of the customer base DSO’s (ensure that clients are up to date with their payments)
* Must be able to assist with ClientZone queries and training when needed
* Ensure required monthly targets \& masses are met

**DSV – Global transport and logistics**



Working at DSV means playing in a different league.



As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.



With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.



At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world\-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward\-thinking company – this is the place to be.


**Start here. Go anywhere**



Visit dsv.com

  


**Disclaimer**: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4\) weeks following their application, they should consider their application unsuccessful. Strictly fair and non\-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.

Faircape Restaurant and Catering, part of Faircape Life retirement villages, operates in 6 prime locations across the Western Cape, providing dining services to village residents and patients in the onsite healthcare centres.


We are seeking a friendly, professional and customer\-focused **Waiter** to join our team at **Bridgewater Manor in Somerset West**.


If you are passionate about hospitality, thrive in a customer\-focused environment and take pride in delivering exceptional service, we would love to hear from you. In this role, you will create a welcoming dining experience for our residents and guests by serving food and beverages with professionalism, efficiency and care.

**Why Join Us?**
----------------


At Faircape, we value our team and offer fantastic benefits, including:


✅ Quarterly performance bonuses  

✅ Long service leave  

✅ Discounts on our high\-speed ISP packages (after successful probation)

**Job Duties Include, But Are Not Limited To:**
-----------------------------------------------

* Change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items.
* Clean and refill cruet and condiment sets.
* Set tables to laid\-down standards, ensuring all items are clean, undamaged and in a good state of repair.
* Maintain designated dining and service areas to the required hygiene standards.
* Develop and maintain a thorough knowledge of all menu items to confidently recommend and explain options to residents.
* Serve food and beverages in accordance with laid\-down standards while maintaining a professional and courteous manner.
* Provide excellent customer service at all times, accommodating residents' needs without inconveniencing other guests.
* Handle customer complaints effectively and report all complaints to the manager.
* Assist with daily, weekly and monthly stock audits, reporting any variances or breakages to your manager.
* Restock and replenish bar inventory and supplies to ensure optimal service and availability.
* Ensure accurate billing of orders and report any billing errors to the manager.
* Maintain high standards of personal hygiene and grooming.
* Be willing to assist outside of normal working hours with private events as required.

**Experience and Knowledge**
----------------------------

* Proven experience as a Waiter.
* Barista experience will be advantageous.
* Knowledge of serving etiquette and basic wine knowledge.

**Skills and Attributes**
-------------------------

* Excellent interpersonal and communication skills.
* Demonstrates a sense of urgency.
* Ability to provide outstanding service and create a welcoming atmosphere for residents and guests.
* Ability to work effectively within a team to achieve common goals and ensure seamless service.
* Committed to delivering excellence and maintaining high service standards.

**Specific Requirements**
-------------------------

* Clear health record.
* Clear criminal record.
* Clear credit record.
* Contactable references.


Faircape offers a competitive salary package dependent on experience, qualifications, skills and attributes.


Your total package includes a set basic salary, provision for Sunday pay (time and a half), public holiday pay (double time), and quarterly performance bonuses (every three months) after successful probation period.

**Working Hours**
-----------------


Normal working days are **Monday to Sunday, between 07h00 and 19h00**, according to the roster.

**Please Note**
---------------


Your application will only be considered should you complete the following:

* The one\-way online interview – the link will automatically be sent once you submit your online application. The interview may be completed at your convenience and will be reviewed by the team.
* Written references are compulsory, and applications submitted without these will not be considered.


Should you not receive a response within **2 weeks** of applying, please consider your application unsuccessful.

Waiter

**Job Req**

146854
Closing Date

17 July 2026
Location

Sandton**Job Purpose**
To ensure financial transactions are processed within the agreed turn around times in terms of the laid down procedures and processes to effectively manage risk within the bank.**Job Responsibilities**
* Prevent financial loss by ensuring accurate calculations and capturing.
* Action checks and balances of all payments made by reconciling all financial reports and bank statements on a regular basis.
* Meet stakeholders expectations by ensuring agreed Service Level Agreements (SLA's) are adhered to.
* Provide customer satisfaction and feedback by investigating and resolving outstanding queries/complaints within the agreed time frames.
* Build and maintain stakeholder relationships by meeting SLA's, providing feedback and taking corrective action where appropriate.
* Ensure accurate financial transactions by reconciling bank/impersonal accounts according to policies and procedures.
* Clear any unreconciled items by investigating and noting follow up if unresolved for audit trail purposes.
* Ensure work is completed to plan by taking ownership and accountability for tasks and activities.
* Check daily volumes and report irregularities in the work flow.
* Contribute to process enhancements by identifying opportunities for improvement.
* Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
* Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
* Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
* Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
* Ensure information is provided correctly to stakeholders by maintaining knowledge sharing with team.
* Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
* Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
* Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Essential Qualifications \- NQF Level
* Matric / Grade 12 / National Senior Certificate
Preferred Qualification
* Bachelor of Commerce: Accounting , Matric / Grade 12 / National Senior Certificate
Minimum Experience Level
* 2\-3 years experience working in financial, risk and process management environments.
**Technical / Professional Knowledge**
* Administrative procedures and systems
* Banking knowledge
* Banking procedures
* Business principles
* Business terms and definitions
* Data analysis
* Governance, Risk and Controls
* Relevant software and systems knowledge
* Business writing skills
* Cluster Specific Operational Knowledge
Behavioural Competencies
* Building Customer Loyalty
* Earning Trust
* Decision Making
* Initiating Action
* Stress Tolerance
* Work Standards
* Continuous Improvement
* Managing Work

\-
***Please contact the Nedbank Recruiting Team at \+27 860 555 566***

Officer Payouts

**Omni Channel Servicing Consultant**

Location: Nedbank Park Square, 9 Park Avenue, Umhlanga Rocks, Durban North.



Location: Nedbank 135 Rivonia Road, Sandown, Sandton, Johannesburg.

**Career Stream**

Nedbank Insurance (Call Centre)


**Leadership Pipeline**

Manage Self: Technical


**FAIS Affected**
FAIS Affected \- Yes**Job Purpose**
To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.**Job Responsibilities**
* Adhere to the daily schedule to ensure that targets are met by following the work plan.
* Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
* Escalate all unresolved queries to management by logging the case on the system.
* Answer 90% of all calls within 60 seconds (90/60\) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
* Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
* Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
* Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
* Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
* Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
* Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
* Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
* Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
* Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
* Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
* Understand the nature of the client's query by reiterating the key points raised by the client.
* Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.
**Minimum Experience Level**

2 years or more contact centre experience.


Must have insurance experience.


**Essential Qualifications \- NQF Level**
* Matric / Grade 12 / National Senior Certificate
**Essential Qualification**

Certificate: Regulatory Examination / RE 5



FAIS Certificate (120 Credits)

**Technical / Professional Knowledge**
* Administrative procedures and systems
* Relevant regulatory knowledge
* Relevant software and systems knowledge
* Business writing skills
* Banking knowledge
* Banking procedures
* Cluster Specific Operational Knowledge
* Business principles
* Business terms and definitions
* Governance, Risk and Controls
**Behavioural Competencies**
* Building Customer Loyalty
* Communication
* Technical/Professional Knowledge and Skills
* Managing Work
* Adaptability
* Quality Orientation

\-


***Please contact the Nedbank Recruiting Team at \+27 860 555 566***

Omni Channel Servicing Consultant 1 1

Licensed Insurance Customer Service Representative (P\&C)**Position Type:** Full\-Time, Remote

**Working Hours:** U.S. Business Hours


About the Role
We are looking for an experienced **Licensed Insurance Customer Service Representative (P\&C)** to support U.S.\-based insurance agencies with policy servicing, quoting, renewals, and customer support.


In this client\-facing role, you will work directly with policyholders, prospects, insurance carriers, and agency teams to ensure timely, accurate, and professional service. You will assist with policy updates, prepare insurance quotes, answer coverage questions, and help agencies deliver an exceptional customer experience.


We are seeking candidates who hold an **active U.S. Property \& Casualty (P\&C) license (resident or non\-resident).** If additional state licenses are required, the client will assist with obtaining them.


ResponsibilitiesPolicy Servicing* Assist clients with policy changes, endorsements, renewals, cancellations, and general servicing requests.
* Respond to policyholder inquiries accurately and professionally.
* Maintain detailed documentation of customer interactions and policy activities.
* Ensure all servicing activities comply with agency procedures and insurance regulations.

Quoting \& Customer Support* Prepare insurance quotes for new and existing customers.
* Help clients understand available coverage options and policy details.
* Follow up with prospects and existing clients regarding quotes and renewals.
* Provide exceptional customer service through timely and professional communication.

Carrier \& Agency Coordination* Communicate with insurance carriers regarding underwriting requirements, policy changes, and coverage questions.
* Maintain accurate records within the agency management system.
* Process policy documentation and client requests efficiently.
* Collaborate with internal agency teams to ensure seamless customer support.

What Makes You a Strong Fit* You hold an active U.S. Property \& Casualty (P\&C) license (resident or non\-resident).
* You enjoy helping clients understand their insurance coverage and providing excellent customer service.
* You communicate confidently and professionally over the phone and via email.
* You are organized, detail\-oriented, and able to manage multiple client requests simultaneously.
* You thrive in a remote work environment and can work independently with minimal supervision.
* You understand the importance of accuracy, compliance, and delivering a positive client experience.

Required Experience \& SkillsMust\-Have* Active U.S. Property \& Casualty (P\&C) Insurance License (resident or non\-resident).
* Minimum 1 year of Property \& Casualty insurance experience with an insurance agency or carrier.
* Experience in **Personal Lines, Commercial Lines, or both.**
* Comfortable handling inbound and outbound calls with policyholders, prospects, and insurance carriers.
* Excellent verbal and written English communication skills.
* Must be located outside of the United States.
* Reliable high\-speed internet connection and a dedicated home office.
* Strong organizational skills and attention to detail.
* Ability to work during U.S. business hours.

Nice\-to\-Have* Experience supporting both Personal Lines and Commercial Lines.
* Familiarity with major U.S. insurance carriers.
* Experience using agency management systems such as **Applied Epic, AMS360, HawkSoft, EZLynx, QQCatalyst, Vertafore**, or similar platforms.
* Previous experience working remotely for a U.S.\-based insurance agency.
* Experience supporting multiple insurance producers or agency teams.

What Does a Typical Day Look Like?
Your day begins by reviewing new policy requests, endorsements, renewals, and customer inquiries. Throughout the day, you'll assist clients with policy servicing, prepare insurance quotes, respond to phone calls and emails, coordinate with insurance carriers, and follow up on outstanding requests.


You'll document all activities within the agency management system, collaborate with agency staff, and ensure every client receives accurate, timely, and professional service. Success in this role comes from delivering exceptional customer support, maintaining compliance, and helping agencies build long\-term relationships with their clients.


Interview Process* Initial Recruiter Screening
* Client Interview
* Offer Stage


What happens after you apply
Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. It’s a short, self\-recorded video, completed once on your own time, and it’s the final step that completes your application.


Here’s why we do it this way. Instead of repeating yourself on screening call after screening call, you tell your story once and it carries forward. Hiring managers get to see how you actually communicate before you meet, so when you’re a fit, the first conversation isn’t starting from scratch. Fewer interviews, and the ones you do have count for more.


Don’t overthink it. Record it as many times as you like—nobody sees the takes you discard. Just be yourself. Your Intro Video invitation will come from Spark Hire, our trusted video interview platform, so please keep an eye on both your inbox and spam folder for the email.


\#LI\-AG1

Licensed Insurance Customer Service Representative (P&C)

Job Description: The successful candidate will be working within the Collections Team. They will be responsible for making outbound calls and taking inbound collections calls. They will be dealing with a range of customers in arrears, from the most vulnerable to challenging customers that don’t want to pay. They will work towards being fully compliant, arrange successful payment plans and look to drive a positive customer experience to ensure that you’re delivering the right options and outcomes for both BG and their customers


  
**Responsibilities: Key Responsibilities**

Responsibilities are **not** limited to the enclosed


* Demonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer’s energy account back on track
* Achieve high call quality, meet compliance standards whilst delivering against agreed collections performance metrics
* Fully assess the customers circumstances and ability to pay while demonstrating empathy were applicable
* Utilize all services and support that BG and our 3rd parties can offer to deliver the right outcome for the customer
* Take ownership of customer issues and work hard to find solutions
* You’ll need to be adaptable switching between inbound or outbound customers depending on business needs
* Ensure all tasks are completed to a high standard with attention to detail
* Any other tasks as deemed required by their Line Manager
* Ensure that the calls are handled as per Desktop procedures
* Ensure that the assigned targets in accordance with SLA and any internal standards are met
* Ensure that the quality of the call handling is in compliance with predefined parameters as defined by Process Excellence standards
* Maintain and provide the relevant process reports in a timely manner
* Ensure adherence to established attendance schedules

  
**Qualifications: Minimum Requirements:**

* Grade 12 (Mandatory)
* 6\-12 months call centre experience
* Soft skills \& Telecommunications Experience (Advantageous)
* Computer Literacy (MS Office, Social Media, Online, Navigation)
* Good articulation of the English language (Spoken and Written)

***“In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets”***

Executive-Voice-Customer Service

We are searching an individual with excellent administration skills to join our Gauteng North Brokers Division as a Senior Clerk: Brokers. You will be responsible for delivery of excellent customer service to our brokers and to ensure that client requests are is processed efficiently, effectively and accurately within the allotted time.



You will be working for a company that is over 100 years old with strong values which are customer centric. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.



RESPONSIBILITIES INCLUDE:



New Business


* Receive outstanding/lodgement etc printed from Head office
* Attach private stop orders to lodge letter/requirement
* Receive applications from District Manager/Broker Consultant.
* Check applications for completeness, correctness and all relevant documents attached.
* PERSAL\- do Qlink affordability enquiries
* Attach printed reservation to application forms.
* Incomplete, incorrect applications to be handed back to DM/BC
* Submit to be scanned.
* Receive admin referrals
* 1st premiums not received\- print from H/O 1st week\- and distribute to DM/BC


POLICY SERVICES


* Draw quotations
* Conversions
* Sent to Head Office or enquiry form
* Diarise and check on daily basis
* Once completed give back to BC/BC


STATISTICS


* Print production statements
* Print list of stop orders to be lodged weekly
* Print production stats for Area Manager and DMs on daily basis


SCANNER


* Check all applications on NasClient
* Distribute application forms to the relevant Admin Clerk
* Attach application forms to failed validations and hand over to District Manager/Broker Consultant
* Request missing application form pages, rescan and send to Head office


HANDLING OF MARKETING MATERIAL


* Issue marketing material as per request
* Ensure that all items booked for use are available and useable
* Maintain a booking form to be signed on issue and return of material
* Check if all items are returned and complete and in good condition
* Report broken material to Area Manager
* Order stationery for the office and maintain stock level


ASSET MANAGEMENT


* Check assets against list from Head Office
* Report back all differences
* Send broken assets to Head Office with appropriate forms
* Report lost assets
* Ensure that the necessary documents are completed before assets are removed from branch
* Conduct stock taking


HANDLING OF PETTY CASH


* Check assets against list from Head Office
* Report back all differences
* Send broken assets to Head Office with appropriate forms
* Report lost assets
* Ensure that the necessary documents are completed before assets are removed from branch
* Conduct stock taking


GENERAL OFFICE ADMINISTRATION


* Answer incoming calls, handle queries or direct to the relevant persons
* Assist Area Manager with other administrative duties. Assistance to Admin personnel
* Report Faulty machines immediately and follow up on maintenance
* Handle internal, external post
* Ensure that the necessary documents are completed before assets are removed from branch
* Conduct MIE background checks on new appointments and give feedback of progress or results to relevant managers
* Send policy applications to Head Office
* Assist District Managers and Broker Consultants with policy administration duties
* Typing of letters/Emails and Memos
* Print Contracts
* Do fingerprints

  

* Grade 12
* Category B FAIS accredited (140 Long Term Insurance Credits)
* A suitable industry entry qualification within the requirements of the Financial Services Board
* Comply with FAIS legislation for registration as Fit and Proper individuals:
* Applications who entered the industry as follows:
* From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009
* From years 2008 – 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognized qualification obtained by 31 December 2013
* All those appointed in the industry from the year 2010 onwards require a full FAIS recognized qualification
* Clear ITC
* Clear criminal record
* RE5/ RE1 will be a strong advantage
* Intermediate Computer Skills (Ms Office, Excel and E\-mail)
* Extensive experience in providing administrative support
* Experience in coordinating projects will be an advantage
* Extensive knowledge of Financial Advisory and Intermediary Services Act \& Regulations
* Ability to identify fraudulent/ suspicious practices
* Excellent verbal and written communication skills
* Good interpersonal skills to work with management and suppliers
* Ability to pay attention to detail
* Ability to work under pressure and still be effective

Customer Service Jobs in Tzaneen - Page 7

Vacancies (page 7 of 8)