Browse live customer service jobs in Welkom, Free State. Salaries, top employers and how to apply. Updated regularly.

**Position: Regional General Manager** 

**Reporting to: National Executive**


**Overall purpose of the job:** Self\-motivated manager to oversee and manage operations in all areas within a defined region providing the business with effective and efficient running of day\-to\-day subscriber business, achieving all goals and maximising profitability. Implement and execute effective business strategies and programs. Provide leadership and drive performance for the Residential and Small Business unit for their area. The role encompasses responsibility for sales, technical installation, technical servicing, localized community schemes, administration and EHS. The incumbent has full P\&L responsibility for the Region. The successful incumbent must drive and build a robust winning business culture ensuring a sustainable future.

**Minimum qualifications and experience:**

* University Degree (B. Com or similar)\- Post\-graduate qualification highly advantageous
* Minimum 3\- 5 years’ experience in Senior Management role with Sales and Customer Service
* Sales metrics, Financial management and analytics, Business systems and processes
* Grade B psira

**Duties \& Responsibilities:**

**Financial Management:**

* Full responsibility for Profit and Loss Centre
* Budgetary planning including revenue and capital expenditures.
* Reviews and analyses of activities such as costs, operations (e.g. vehicle cost per customer) and forecast data to determine department or division progress toward stated goals and objectives.
* Managing the vehicle related costs through reduction in incidents, costs and the optimisation of resource deployment.
* Monitoring and managing all direct labour costs namely; overtime, absenteeism, training, excess leave, and staff turnover.
* Overhead cost control to effectively manage the cost of service delivery.


**Sales:**

* Achieve sales targets per each sales channel
* New Unit sales
* Targeted RPU
* Technical revenue
* Maintain acceptable margins – manage discounts and technical efficiency
* Management of reconnection rate – in conjunction with Customer Contact Centre
* Drives efficiency and effectiveness of in\-house sales teams in conjunction with National Sales Manager
* Oversees efficiency and effectiveness of in\-house sales teams in conjunction with Direct Regional Sales Managers
* Drives efficiency of and technical teams in conjunction with Regional Technical Managers


**Business generation:**

* Strategy design to grow the business appropriate to the Districts and Branches
* Localised Security Scheme (LSS) – management of overall profitability and taking appropriate business decision to ensure long term sustainability
* Intervention in unprofitable areas or LSS to ensure minimum profitability goals are achieved \- this could include closure of unprofitable areas
* Exploring and evaluating green\-fields areas for expansion of the business
* Exploring and evaluating acquisition opportunities


**Branch Management:**

* Looking to the short\-medium future of the business and making key recommendations for technology, resource and skill allocation and utilization
* Clear communication and implementation of strategy across the Branches
* Manage attrition rates down
* Ensure development of tactical programs to pursue targeted goals and objectives.
* Monitor overall operational delivery in the Branches
* Provide direct management of key functional managers in the business unit: Sales, Technical and Regional Admin Teams.
* Indirect reporting line of Operations, Finance and HR Teams within the matrix structure.
* Report key results to corporate offices.
* Engage with all stakeholders in broader organizational strategy planning and execution
* Oversees key projects, processes and performance reports, data and analysis.
* Develop and maintain a wide network of relationships throughout the business to instil a collaborative culture
* Implement localisation including Community Social Media, CCTV and other key localisation steps in the area.


**Operations:**

* Accountable to maintain quality, service and outputs related to a work in the district (alarm services, contact centres, armed response, guarding etc.) in compliance with policy and procedures.
* Oversee key projects, processes, and performance reports.
* Identify and solve immediate operational problems within team environment and escalate unresolved issues for resolution as and when required.
* Ensure effective operations management service delivery, ensuring compliance with identified service practices, principles, and processes.
* Monitor operations for efficiency, provide feedback to team and serve as a point of escalation for challenging operational issues.
* Visit client sites on an ongoing basis.
* Play an active role in escalated customer complaints
* Develop and maintain client relationships to enhance customer service.
* Resolve and escalate customer complaints within the set time frames.


**People Management:**

* Create individual and team ownership for decisions, plans and strategies by collaborating with and empowering team members.
* Integrate and assign resources across the auditing function through effective workforce planning, to ensure efficient work streams.
* Effectively manage performance within the team in order to ensure business objectives are achieved.
* Provide clear leadership and promote and foster a team culture consistent with group values.
* Motivate, coach, mentor and develop direct reports, ensuring the continuous development of team, creating an organisation\-wide learning enabled environment.
* Embrace diversity and drive the Employment Equity strategy within the auditing function
* Engage with various stakeholders across the business to drive communication and collaboration.
* Manage the succession planning process within area of responsibility.

**Health and Safety (EHS):**

* Contributes to achieving regional EHS targets
* Support, encourage and assist with instilling a Zero harm culture across the business
* Ensure required EHS standards and targets are communicated, executed upon and achieved
* Ensure that method of work statements are in place for relevant activities identified under direct management


**Competencies, Skills and Attributes:**

* Autonomous decision making,
* Business acumen,
* Communication proficiency,
* Problem Solving/Analysis,
* Project Management, Strategic Thinking,
* Budgeting and forecasting,
* Analytical Skills, Negotiation skills, Relationship building

 **We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.**

**Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.**

**Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.**

Regional General Manager - JHB

**MINIMUM REQUIREMENTS**

\* Grade 12

\* Computer Literacy \& strong administrative skills (Microsoft / Quickbooks / Sage)

\* Good communication skills

\* 2 Years work experience

\* Available immediately

**CORE REQUIREMENTS**

\* Attention to detail

\* Answering Switchboard

\* Ordering of Stock \& follow up

\* Debt Collecting

\* Ensuring installation booked is checked several times a day for changes made.

\* Informing clients of their installation time \& date.

\* Ad Hoc / Admin duties when required.

\* Check to make sure all stock is ordered and in place for next day installation.

\* Dealing \& answering incoming emails.

\* Promote and sell product \& services we offer. (Training will be provided)

\* Customer service orientation.

\* Presentable \& good communication.

\* Client Liaison \- meeting and welcoming clients.

**Please email full CV \& photo \& Matric Certificate only a selection applicants will be contacted for an interview.**

Pay: Up to R11 000,00 per month

Work Location: Remote

Receptionist/Administration

**Listing reference:** 025619
**Listing status:** Online
**Apply by:** 16 July 2026
##### **Position summary**


**Industry:** Pharmaceutical Sector
**Job category:** FMCG, Retail, Wholesale and Supply Chain
**Location:** Sandton
**Contract:** Permanent
**Remuneration:** Market Related
**EE position:** Yes
##### **About our company**


Clicks Group
##### **Introduction**


Responsible for providing pharmaceutical care services (within scope of practice) and performing day\-to\-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction
##### **Job description**


**Job Objectives:**
**Responsibilities**
* Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines


* Administration of scripts and or any other claiming/capturing related procedure


* Accurate and complete handling of all profiles worked on


* Interact with health care professionals where needed


* Problem solving and follow up of queries


**Duties**
* Interact with customers via telephone or other means regarding medication and Healthcare Services


* Accurate capturing of scripts received at the Central Pharmacy centre


* Handling of queries regarding prescriptions


* Patient Profile management


* Assist with Chronic authorizations


* Liaison with all other departments


* Ad hoc requirements as per operational requirements


**Knowledge:**
* Product knowledge (including OTC)


* SAPC and relevant legal knowledge


* Sound knowledge of the chronic authorization process and procedures


* Customer service orientated


* Ethical working practice and compliance


**Skills:**
* Computer literacy (MS Office)


* Customer service orientated


* Team Player


* Integrity


* Accuracy and attention to detail


* Computer literacy (MS Office)


* Must be bilingual (with English being one of the requirements


* Must be able to work with patients and be adaptable to assist with various departmental duties


* Be able to use initiative in order to provide patient satisfaction


* Effective time management skills


* Adaptability


* Positive attitude


* Be able to work under pressure


**Competencies:**
Essential
* Adhering to Principles and Values


* Working with People


Delivering Results and Meeting Customer Expectations
##### **Minimum requirements**


**Experience:**
* Minimum 1 year in the role of Pharmacist Assistant Post Basic

  

**Education:**


* Further Education and Training Certificate Pharmacist Assistance (Essential)

  

**Kindly note only applicants who meet the minimum requirements will be contacted.**
 **We also encourage people with disabilities to apply.**

Pharmacist Assistant QPB

The Fun Company is looking for an energetic and organised store Team Leader assisting with day\-to\-day operations in a fast\-paced family entertainment environment

Key Responsibilities

* Opening and closing the store at stipulated times.
* Managing the overall operations and activities of each department.
* Ensuring all set policies and processes are followed by staff and guests.
* Resolving conflicts or complaints from guests and employees by determining optimal solutions.
* Monitoring and maintaining store inventory to ensure sufficient stock levels.
* Ensuring all cash\-ups are completed accurately and submitted daily before store close.
* Providing exceptional customer service and ensuring staff deliver the same standard.
* Coordinating and executing functions such as birthday parties and corporate events.
* Leading by example and providing clear direction to employees.

Qualifications and Skills

* Fluent in English.
* Matric with English and Mathematics Standard Grade.
* Minimum of 1 year’s experience as a Team Leader in retail or a similar role.
* Minimum of 3 years’ experience in customer service/retail/hospitality.
* Basic IT knowledge with the ability to troubleshoot common issues and arcade games.
* Strong knowledge of Microsoft Office Suite.
* Strong communication and interpersonal skills.
* Leadership skills with the ability to motivate and manage a diverse team.
* Exceptional problem\-solving, organizational, and multitasking abilities.
* Strong and accurate cash\-handling skills.

**Additional Information**

* Must be willing to work weekends, public holidays, and school holidays.

If you thrive in a high\-energy, customer\-focused environment, apply now.

Only shortlisted candidates will be contacted.

Job Types: Full\-time, Permanent

Work Location: In person

Job Types: Full\-time, Permanent

Work Location: In person

Team Leader

We are looking for a reliable and friendly Shop Assistant to join our tobacconist team. The ideal candidate must be confident with customers, willing to learn about products, and able to work responsibly in a retail environment.

Key Responsibilities:  
Follow store rules regarding age\-restricted products.  
Promote products, specials, and discounts to customers.  
Handle customer complaints calmly and professionally.  
Assist with opening and closing duties when required.  
Assist customers in\-store with product questions and purchases.  
Provide friendly, helpful, and professional customer service.  
Operate the till and handle cash/card payments accurately.  
Keep the shop clean, neat, and well\-stocked.  
Pack, price, and display products correctly.

Pay: R33,00 \- R35,00 per hour

Work Location: In person

Shop Assistant

The Fun Company is looking for an energetic and organised Store Supervisor to oversee day\-to\-day operations in a fast\-paced family entertainment environment.

**Key Responsibilities**

* Open and close the store according to trading hours
* Oversee daily operations across all departments
* Handle guest queries and complaints professionally
* Manage staff schedules, workstations, and performance
* Train and support new and existing staff
* Manage stock levels and place weekly orders
* Complete daily cash\-ups and submit reports to Head Office
* Prepare monthly payroll submissions
* Troubleshoot basic IT, POS, and arcade machine issues

**Minimum Requirements**

* Fluent in English
* Matric (Grade 12\) with English and Mathematics
* 3\+ years’ supervisory or management experience in retail or hospitality
* 5\+ years’ customer service, retail, or hospitality experience
* Strong technical and computer skills (Microsoft Office)
* Excellent leadership, communication, and problem\-solving skills
* Accurate and reliable cash\-handling ability

**Additional Information**

* Must be willing to work weekends, public holidays, and school holidays.

If you thrive in a high\-energy, customer\-focused environment, apply now.

Only shortlisted candidates will be contacted.

Job Types: Full\-time, Permanent

Work Location: In person

Supervisor

Bring your energy to Aggreko as **Technical Support Manager** based in **South Africa.**

  

As a Technical Support Manager, you will be responsible to provide advanced technical leadership and specialist engineering support for power plant operations. The role focuses on Root Cause Analysis (RCA), Technical Support Desk (TSD), reliability improvement, failure management, and high‑voltage (HV/EHV) maintenance support. The position also supports operational excellence, application engineering, site activities, and new business opportunities.

  



What you’ll do as Technical Support Manager:

 **Technical Support \& Engineering Expertise**

* Provide specialist technical support to power plant operations, addressing complex equipment, system, and performance issues across generation and balance of plant systems.
* Act as a focal point for TSD\-related activities, including review, interpretation, and implementation of OEM technical bulletins, service advisories, and engineering recommendations.
* Support troubleshooting during forced outages, deratings, and abnormal operating conditions to restore availability and reliability.
* Ensure timely and accurate failure reports with appropriate supporting evidence in line with contractual contract obligations.
* Provide application engineering support for power plant equipment, auxiliary systems, and operating envelopes. Responsibility sits with Application Engineering.
* Collaborate closely with Application Engineers from the Engineering Department to ensure alignment between design intent, operational conditions, and engineering recommendations.
* Conduct site visits to support diagnostics, condition assessments, inspections, and performance optimization initiatives.
* Provide technical input for plant upgrades, modifications, and improvement projects.
* Support PDR to operations handover by ensuring technical readiness, documentation completeness, and operational alignment.

**HV / EHV Systems Support**

* Provide technical support to site teams during HV and EHV maintenance activities, including generators, transformers, switchgear, protection systems, and grid interface equipment.
* Support troubleshooting of HV/EHV faults, protection trips, insulation failures, and abnormal electrical conditions.
* Review electrical test results, inspection findings, and maintenance reports, and recommend corrective or preventive actions.
* Ensure HV/EHV activities are supported in compliance with safety standards, grid codes, and operational best practices

**Root Cause Analysis (RCA) \& Reliability**

* Lead and coordinate RCA investigations for major failures, repeated defects, and high\-impact operational events.
* Develop and validate corrective and preventive action plans to eliminate recurring issues and improve plant reliability.
* Conduct technical audits and reliability assessments to identify risks, gaps, and opportunities for continuous improvement.

**You are:**

* Bachelor’s degree in Electrical, Power, or equivalent Engineering discipline.
* Minimum 5–8 years of experience in power plant engineering, reliability, or technical support roles.
* Strong knowledge of RCA methodologies, failure analysis, and reliability engineering.
* Hands\-on experience with power generation equipment, including HV/EHV electrical systems
* Advance Knowledge of Power Plants operation \& Maintenance

**Here’s what you’ll get:**

* Competitive compensation package
* Industry\-leading benefit plans including medical insurance
* Continuous training and development with career growth opportunities
* Safety\-focused culture


Our people are can\-do, positive, resilient and persistent. If that feels like you, apply now and build your career with the people bringing energy to the world.


\#LI\-MK1

**Equal employment opportunity**


We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.


We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Technical Support Manager

**Disruptive IT (Pty) Ltd is looking for 3 experienced IT Resource Schedulers / IT Helpdesk Coordinators to join a dynamic enterprise IT environment based in Centurion.**

This role is ideal for someone who thrives in a fast\-paced support environment, has excellent coordination skills, and enjoys ensuring the right technical resources are assigned to the right tasks while delivering exceptional customer service.

**Key Responsibilities**

\* Schedule and coordinate IT field engineers and technical resources.

\* Log, update and manage incidents and service requests.

\* Monitor support queues and ensure SLA compliance.

\* Prioritise and allocate calls according to urgency and resource availability.

\* Liaise with customers, technicians and internal stakeholders to provide regular updates.

\* Track open incidents through to resolution.

\* Escalate unresolved issues where necessary.

\* Maintain accurate records within the IT Service Management (ITSM) system.

\* Produce operational reports and assist with service delivery administration.

\* Support day\-to\-day IT Helpdesk operations.

**Minimum Requirements**

\* Grade 12 (Matric).

\* Relevant IT qualification or certification will be advantageous.

\* Minimum 2–3 years’ experience in an IT Helpdesk, Service Desk or Resource Scheduling environment.

\* Experience working with ITSM/ticketing systems.

\* Good understanding of incident, request and change management processes.

\* Strong administrative and organisational skills.

\* Excellent verbal and written communication skills.

\* Ability to multitask and perform well under pressure.

\* Strong customer service orientation.

\* Proficient in Microsoft Office.

**Mandatory Requirements**

\* Valid South African driver’s licence.

\* Own reliable vehicle.

\* Clear criminal record (criminal verification will be conducted).

If you meet the above requirements and are looking for your next contract opportunity, we’d love to hear from you.

Pay: Up to R11 000,00 per month

Work Location: In person

IT Helpdesk Coordinator

We manufacture and supply reliable, high\-quality medicines and vaccines to meet patients’ needs and drive our performance. Our network of 37 medicines and vaccines manufacturing sites delivered 1\.7 billion packs of medicines and 409 million vaccine doses in 2024 to help make a positive impact on the health of millions of people. Our supply chain is not just core to our operations; it’s vital to bringing our innovations to patients as quickly, efficiently and effectively as possible. Technology is transforming how we manufacture medicines and vaccines, enabling us to increase the speed, quality and scale of product supply.We need the very best minds and capability to help us on our journey to make more complex products, harnessing the power of smart manufacturing technologies including robotics, digital solutions and artificial intelligence to deliver for patients.


**Vaccines Medical Science Liaison**  



You will be a field\-based Medical Science Liaison focused on vaccines in South Africa. You will build trusted, peer\-to\-peer scientific relationships with clinicians, professional bodies and investigators. You will share clear, balanced medical information and gather clinical insights to shape local medical strategy and evidence generation. We value curiosity, clinical judgement and collaboration. This role offers career growth, meaningful public health impact and alignment with our mission of uniting science, technology and talent to get ahead of disease together.


**Responsibilities:**

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:


* Build and maintain credible, peer\-to\-peer scientific relationships with healthcare professionals, clinical investigators and professional societies.
* Deliver accurate, balanced and non\-promotional scientific information in one\-to\-one and small\-group settings.
* Collect, document and share medical voice of customer and clinical insights to inform local medical and evidence plans.
* Support clinical research activities, including site identification, investigator engagement and scientific input to studies.
* Plan and deliver medical education activities, advisory boards and scientific workshops with internal partners.
* Work with cross\-functional colleagues to align medical activities with patient\-focused goals and compliance requirements.

**Why You?**

Working arrangement: This is a field\-based role across South Africa. You will work remotely and on\-site, and travel regularly across your assigned territory. You will join a collaborative country medical team and partner with cross\-functional stakeholders.


**Basic Qualification**

We are seeking professionals with the following required skills and qualifications to help us achieve our goals


We are seeking professionals with the following required skills and qualifications to help us achieve our goals:


* Degree in medicine, pharmacy, nursing or life sciences (for example MBChB, MBBS, MD, PharmD, BPharm, MSc, PhD).
* Minimum 2 years’ experience in MSL or Medical advisor role
* Proven ability to interpret clinical and scientific data and communicate it clearly to healthcare audiences.
* Experience building professional relationships with healthcare professionals and clinical investigators.
* Valid right to work in South Africa and willingness to travel regularly across the territory.
* Commitment to act with integrity and to comply with local laws, regulations and company standards.

**Preferred Qualification**

If you have the following characteristics, it would be a plus


\- Prior experience in vaccines, immunology or public health.\- Advanced clinical or scientific degree such as MD, PhD or equivalent.


* Experience supporting clinical trials, investigator\-initiated studies or real\-world evidence projects.
* Knowledge of the South African healthcare system and public health programmes.
* Strong presentation, facilitation and stakeholder engagement skills for scientific meetings.
* Experience working in cross\-functional teams within pharmaceutical or healthcare organisations.

Working model


This is a field\-based role across South Africa. You will work remotely and on\-site, and travel regularly across your assigned territory. You will join a collaborative country medical team and partner with cross\-functional stakeholders.


What you will bring


You communicate science clearly and respectfully. You listen to clinical partners and turn their insights into practical actions. You organise your work and manage competing priorities. You welcome diverse perspectives and support inclusion in your day\-to\-day work. If this role fits your experience and purpose, please apply and tell us how you will contribute. We look forward to hearing from you.


**Why GSK?**

You will join a team focused on patient outcomes and scientific excellence. You will have development opportunities and access to global expertise. You will work in a supportive environment that values inclusion, respect and open feedback. If you are ready to use your clinical knowledge and relationship skills to make a difference, please apply today. We welcome applicants from all backgrounds.


GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. \#LI\-Remote  



  

**Why GSK?**  

**Uniting science, technology and talent to get ahead of disease together.**

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2\.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.


People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.


**Contact information:**  

You may apply for this position online by selecting the **Apply now** button.


**Important notice to Employment businesses/ Agencies**

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Vaccines Medical Science Liaison

**About impact.com**
--------------------



impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance\-based growth through authentic relationships. Its award\-winning products—**Performance** (affiliate), **Creator** (influencer), and **Advocate** (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

  


**Your Role at** **impact.com****:**
------------------------------------



As the Site Reliability Engineer for the Content Intelligence \& Regulatory Apps Group, you will own and grow our reliability practice for the systems that index, monitor and enrich social and web content on the impact.com platform. This role focuses on building and professionalizing rather than firefighting. Since the platform is stable, your mission is to implement SRE engineering disciplines (service\-level objectives, observability, runbooks, and structured root\-cause analysis) to ensure reliability is measurable, repeatable, and owned.



You will work with Squad leads, Platform Engineering and Cloud Operations and will own the SLO and RCA practice for the group while partnering closely with other internal and external squads. Your job is to provide them with the framework, tooling, and habits needed to run reliable services, and to act as the central point of contact for reliability across those teams. This is a software\-engineering\-led SRE role where you will read and write Java, instrument Spring services, tune the JVM, help harden infrastructure, batch processes, data and orchestration flows.



Our guiding principle is to prioritize system stability and data integrity above all else. Because these are business\-critical systems, security and compliance are part of the reliability mandate, not an afterthought: you will build observability, audit trails, and operational practices that are secure and auditable by default, working alongside the central security and DevOps teams. Reliability, resilience, data integrity, and compliance take precedence over short\-term feature velocity. This is a strong opportunity for an engineer ready to step into ownership and grow the role and themselves over time, with the support of the group.


**What You'll Do:**
-------------------


* **Own the SLO/SLI practice for** **CIRA****:** Define meaningful service\-level objectives and indicators for services on GCP with each squad. Establish error budgets and necessary baselines, applying extra rigor to flows that affect critical business processes.
* **Build in security and compliance by default.** Treat security and auditability as reliability properties: ensure critical business processes and data flows have the necessary audit trails, and if applicable, forensic\-replay history needed for transactional\-correctness and compliance obligations (e.g. SOX, and PCI\-adjacent concerns). Champion secrets hygiene (HashiCorp Vault, GCP Secret Manager, SOPS), least\-privilege access to production and data, and audited break\-glass procedures. Partner with the Cloud Security and Cloud Platform teams rather than duplicating their function.
* **Manage vulnerability and patch posture for services:** Track and drive remediation of vulnerabilities across the JVM, Spring/Spring Boot dependencies, and container images; help establish patching expectations and surface security\-relevant findings from quality gates (SonarQube) and secret scanning (ggshield) so they get prioritized alongside reliability work.
* **Own and run root\-cause analysis:** Establish a consistent, blameless RCA practice for the group. Drive investigations toward durable fixes and preventative actions while partnering with the owning squad rather than working in isolation. Over time, improve the squads' own troubleshooting and post\-incident habits.
* **Build and mature observability for critical services:** Become the group's point person for the observability stack (e.g., Grafana). Build and standardize monitoring, dashboards, tracing, and alerting using Open Telemetry that surface the health of systems, services, infrastructure and business/transactional processes — without leaking PII data into logs, traces, or dashboards — while creating reusable patterns that squads can adopt.
* **Keep performance and resource metrics within thresholds:** Track response latency, JVM heap/GC behavior, thread\-pool saturation, CPU/memory consumption, cloud costs, error rates, and uptime across all services (e.g. Java, Spring Boot, NodeJs etc). Turn findings into prioritized improvements in collaboration with the squads.
* **Improve batch and orchestration reliability:** Help harden batch jobs and support the migration toward durable workflow orchestration to reduce partial\-failure windows and manual idempotency.
* **Support database performance and query optimization:** Monitor the groups databases (e.g. MySql, SingleStore, Elastic, GCP Spanner) for slow queries, indexing, lock contention, and connection\-pool health. Flag operational or performance risks in Liquibase migrations before they ship.
* **Understand client\-generated workloads:** Learn how brand, agency, and partner workloads translate into resource consumption. Help confirm that consumption aligns with contract tiers and surface anomalous traffic patterns as both a reliability and a security signal, escalating suspected abuse to the security team.
* **Establish alerting and runbook standards:** Define the group's conventions for actionable alerts and runbooks to ensure on\-call engineers across squads can respond quickly and consistently.
* **Troubleshoot across the stack:** Address issues in the JVM/application, Spring container, MySQL, Pub/Sub messaging, Feign/REST and legacy RMI/HTTP\-Invoker integrations, GKE/GCE, network, and client\-generated workloads. This requires growing depth in JVM and database performance (profiling and query optimization). Remediation may include code/query optimizations, JVM/connection\-pool tuning, rate\-limit or autoscaling configuration, retry/backoff changes, or escalating heavy\-request patterns.
* **Make the delivery path safer:** Partner with squads to improve CI/CD (Jenkins/Github Actions) and GitOps deploys (ArgoCD \+ Helm), including health checks, readiness/liveness probes, progressive rollouts, and rollbacks for finance services.
* **Inform capacity and cost:** Help analyze platform usage to attribute costs to customers and workloads, inform capacity planning, and identify efficiency improvements. Partner with Cloud Operations (FinOps).
* **Leave things more reliable than you found them:** Improve tests, observability, and operability each time a service is touched, and grow the group's reliability guardrails into a shared, durable practice.
* **General:** Other duties as assigned by the Company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**What You** ***Bring:***
-------------------------

* **Experience:** 3\+ years in SRE, software engineering, or systems/operations roles supporting production services, with the appetite to own and grow a reliability practice.
* **Systems Design:** Solid understanding of systems and application design, with the ability to reason about reliability, failure modes, and performance.
* **Java:** Able to read, debug, and make changes to Java/Spring code today, wit

Site Reliability Engineer

Assistant Manager – Vida e Caffè Gateway Centre

Job Type: Full\-time \| Location: Gateway Centre, Pretorius Street, Pretoria, Gauteng Pay: R7,000 – R7,500 per month (base salary)

About Us

Vida e Caffè Gateway Centre is looking for an experienced, hands\-on Assistant Manager to help lead our team and deliver the vibrant, high\-quality coffee experience Vida is known for.

Responsibilities

* Support the Store Manager with daily operations, opening/closing procedures, and shift coverage
* Supervise, coach, and motivate baristas and shift staff
* Ensure every drink and food item meets Vida’s quality standards
* Manage cash handling, register reconciliation, and stock/inventory ordering
* Assist with staff scheduling to meet business needs
* Train new hires on drink recipes, equipment, and store standards
* Maintain store cleanliness and health/safety compliance
* Handle customer feedback and resolve issues professionally
* Act as manager\-on\-duty when the Store Manager is off\-site

Qualifications

* At least 3 years of experience in a coffee shop or food service environment, OR 1\+ years in a managerial/supervisory role
* Strong communication, leadership, and customer service skills
* Ability to work mornings, weekends, and holidays as needed
* Comfortable with cash handling and basic inventory management
* Food handler’s certification (or willingness to obtain one)
* A genuine passion for coffee and hospitality

Benefits

* Employee discounts on Vida e Caffè products
* Flexible scheduling
* Growth opportunities into store management

Pay: R38,00 \- R40,00 per hour

Education:

* High School (matric) (Preferred)

Experience:

* coffee shop or food service environment: 1 year (Required)

Location:

* Pretoria, Gauteng (Required)

Work Location: In person

Assistant Manager

**WE'RE HIRING – PROFESSIONAL HAIRSTYLIST**

**Location:** Montana Crossing, Wingtip, Pretoria  
**Position:** Full\-Time Hairstylist

Are you a passionate, creative, and experienced hairstylist who specializes in **Black women's hair**? Do you love creating trendy, beautiful hairstyles and providing exceptional client service? If so, we'd love to have you join our growing salon team!

We are looking for a talented hairstylist who is eager to grow their career in a professional, supportive, and fast\-paced salon environment.

**Key Responsibilities**

**Provide professional hair services, including:**

* Wig installations
* Braiding
* Weaves and sew\-ins
* Wig customization and styling
* Natural hair care and treatments
* Relaxing and texturizing
* Hair colouring
* Cutting and trimming
* Wash, blow\-dry, and styling services
* Hair maintenance and aftercare
* Consult with clients to understand their needs and recommend suitable hairstyles and hair care products.
* Stay up to date with the latest hair trends, techniques, and beauty industry developments.
* Maintain a clean, hygienic, and organized workstation.
* Deliver outstanding customer service and create a welcoming salon experience.
* Work professionally with the salon team to maintain high service standards.

Requirements

* South African citizen.
* Proven 1\-2years of experience as a professional hairstylist.
* Strong expertise in styling and caring for South African Black women's hair.
* Skilled in modern and trending hairstyles.
* Excellent communication and customer service skills.
* Professional, reliable, and well\-presented.
* Strong work ethic with a willingness to learn and grow.
* Ability to work full\-time, including weekends when required.
* A positive attitude and ability to work well in a team.

**What We Offer**

* Full\-time employment.
* A supportive and professional working environment.
* Opportunities for continuous learning and career growth.
* The chance to build your professional portfolio while working with a growing salon brand.

**If you are passionate about hair, beauty, and helping clients look and feel their best, we'd love to hear from you!**

**To Apply:**  
Please send your CV, a recent photo, and pictures or videos of your work (portfolio) to **\[0795488701/Email Address\-marionlivhu@gmail.com]**.

Pay: Up to R6 000,00 per month

Work Location: In person

Hairstylist

\*\***The position is temporary for 6 months**\*\*

**About Us**

bolttech is a fast\-growing global insurtech with a mission to build the world’s leading, technology\-enabled ecosystem for protection and insurance. Our vision is to connect people with more ways to protect the things they value.

Launched in 2020 in Singapore, bolttech’s 1,600\+ team serve customers in 35\+ markets across Asia, Europe, North America, and Africa. With international licenses, an extensive partner network, and leading\-edge technology and product innovation capabilities, our ecosystem brings together insurers and distributors to make it easier for customers to get the right protection at the point of need.

**In this position you will:**

Manage the daily repair operations for the ASUS repair line, including overseeing spare parts usage and inventory reporting, performing troubleshooting, system installations, updates, and software configurations, and maintaining accurate repair records and job cards in CRM systems.

**You will be responsible for:**

* Ensuring turnaround times meet customer expectations
* Managing repair return rates and quality outcomes
* Overseeing daily productivity and output volume
* Ensuring compliance with OEM standards
* Maintaining accuracy in parts usage and reporting

**For you to be successful:**

…we expect you to demonstrate the following key competencies:

**Impactful**

* Deliver high\-quality repairs with a focus on efficiency, accuracy, and meeting turnaround time targets
* Apply strong troubleshooting and diagnostic skills to resolve issues effectively and minimize repeat repairs

**Customer Focus**

* Ensure repairs meet customer expectations and quality standards
* Maintain attention to detail to reduce return rates and improve overall customer satisfaction

**Literacy – Digital, Tech \& Data**

* Demonstrate strong hardware and software troubleshooting capabilities
* Work confidently with OEM repair systems, diagnostic tools, and CRM platforms
* Accurately document repairs, parts usage, and service records in digital systems

**You will require the following qualifications and skills**

* Technical certification in IT/Electronics/Computer Repair
* Previous laptop repair experience
* OEM accreditation preferred

**Diversity and Inclusion**

At bolttech, we are diverse and inclusive. We value each person's unique skills, background, and identity. We never discriminate on cultural background, religion, sex, gender, gender identity or expression, sexual orientation, age, disability, veteran status, genetic information, marital or family status or any legally protected status. Everyone belongs. And because everyone’s different, we’re also flexible in the ways we work, so each person can bring their best efforts every day.

Work Location: In person

Mobile Phone Repair Technician

**Listing reference:** 025620
**Listing status:** Online
**Apply by:** 16 July 2026
##### **Position summary**


**Industry:** Pharmaceutical Sector
**Job category:** Dispensing/Pharmacy
**Location:** Bryanston
**Contract:** Permanent
**Remuneration:** Market Related
**EE position:** Yes
##### **About our company**


Clicks Group
##### **Introduction**


Responsible for providing pharmaceutical care services (within scope of practice) and performing day\-to\-day dispensary administration according to company's Standard Operating Plans (SOPs).
##### **Job description**


**Job Objectives:**


* High standards of customer service and care
* Efficient stock control and administration, including repacking of medicine
* Efficient dispensary administration
* Accurate compounding
* Provision of general health advice
* High standards of housekeeping and merchandise display
* Ad hoc requirements as per operational requirements
##### **Minimum requirements**


**Qualifications and Experience:**


* Matric with Maths (Essential)
* Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
  

**Skills, Abilities and Job Related Knowledge:**

  

* Product knowledge (Health isle and OTC)
* SAPC and relevant legal knowledge
* Customer service orientated
* Team Player
* Integrity
* Ethical working practice and compliance
* Accuracy and attention to detail
* Basic calculations
* IT Business Operating Systems
* MS Office
  

**Competencies:**

  

* Adhering to Principles and Values
* Working with People
* Delivering Results and Meeting Customer Expectations
* Following Instructions and Procedures
* Relating and Networking
* Planning and Organising
  

**Kindly note only applicants who meet the minimum requirements will be contacted.â€‹We are committed to the principles of Employment Equity**

Pharmacist Assistant - QPB

**Listing reference:** 025622
**Listing status:** Online
**Apply by:** 16 July 2026
##### **Position summary**


**Industry:** Pharmaceutical Sector
**Job category:** Dispensing/Pharmacy
**Location:** Boksburg
**Contract:** Permanent
**Remuneration:** Market Related
**EE position:** Yes
##### **About our company**


Clicks Group
##### **Introduction**


Responsible for providing pharmaceutical care services (within scope of practice) and performing day\-to\-day dispensary administration according to company's Standard Operating Plans (SOPs).
##### **Job description**


**Job Objectives:**


* High standards of customer service and care
* Efficient stock control and administration, including repacking of medicine
* Efficient dispensary administration
* Accurate compounding
* Provision of general health advice
* High standards of housekeeping and merchandise display
* Ad hoc requirements as per operational requirements
##### **Minimum requirements**


**Qualifications and Experience:**


* Matric with Maths (Essential)
* Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
  

**Skills, Abilities and Job Related Knowledge:**

  

* Product knowledge (Health isle and OTC)
* SAPC and relevant legal knowledge
* Customer service orientated
* Team Player
* Integrity
* Ethical working practice and compliance
* Accuracy and attention to detail
* Basic calculations
* IT Business Operating Systems
* MS Office
  

**Competencies:**

  

* Adhering to Principles and Values
* Working with People
* Delivering Results and Meeting Customer Expectations
* Following Instructions and Procedures
* Relating and Networking
* Planning and Organising
  

**Kindly note only applicants who meet the minimum requirements will be contacted.â€‹We are committed to the principles of Employment Equity**

Pharmacy Assistant -QPB

**Requisition ID:** 100160

**Job Category:** Engineering; Information Technology; Technology

**Location:** Johannesburg, Gauteng, South Africa

  

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 70 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally.

  

Join our Project Delivery Group (PDG), a dynamic team of professionals passionately committed to world\-class project delivery across the globe. With expertise in sustainable studies, asset building and operations, and industry\-leading efficiencies, our best\-in\-class team leverages methodologies, governance and systems that are unparalleled in the engineering space. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

  


**Position Summary**
--------------------


The Project Information Manager (PIM) is responsible for the strategies, processes, systems, and governance that support the planning, production, management, and delivery of project information throughout the entire engagement lifecycle.


Reporting to the Engagement Manager, the PIM develops and implements digital execution strategies, information production and delivery workflows, and technology solutions that ensure all project information is produced, integrated, and consolidated to meet project and client requirements.


The role serves as a key liaison between project delivery teams, Information Technology, clients, and external stakeholders to drive effective digital project delivery and continuous improvement initiatives.

**Key Responsibilities**
------------------------

### **Information Management Leadership**

* Manage the Information Management (IM) function at the engagement level.
* Develop and implement digital execution strategies and information delivery processes.
* Coordinate information production for documents, data, and models.
* Manage information delivery planning aligned with project milestones and deliverables.
* Oversee systems planning, performance monitoring, issue resolution, and support.
* Coordinate project information archiving and client handover requirements.
* Lead and manage Information Management resources, systems, and budgets.
* Promote collaboration, consistency, and best practices in digital project delivery.

### **Pursuit and Proposal Support**

* Assess client and stakeholder information requirements during tender and proposal stages.
* Develop Information Management tender documentation, IM Plans, and BIM Execution Plans (BEPs) where required.
* Identify project systems, technology, and resource requirements.
* Contribute to proposal schedules, estimates, risk assessments, and mobilization plans.
* Ensure compliance with Hatch Information Management standards and procedures.

### **Project Planning and Setup**

* Identify and document project information requirements and Level of Definition (LOD).
* Develop and maintain numbering systems, federation strategies, and information management plans.
* Coordinate project system setup, configuration, testing, deployment, and user onboarding.
* Implement Information Management organizational structures and resource plans.
* Establish information delivery plans (TIDP/MIDP) and reporting processes.
* Coordinate standards, templates, quality procedures, and information exchange specifications across project functions.
* Support procurement and implementation of project\-specific hardware, software, communication systems, and services.

### **Execution and Project Controls**

* Manage project systems access, permissions, and governance.
* Monitor project systems performance and resolve system\-related issues.
* Conduct audits and system reviews.
* Support site Information Management, Project Automation Technology (PAT), and ICT requirements.
* Manage Information Management budgets, schedules, resources, and change management processes.

### **Project Closeout**

* Coordinate project information model handovers and milestone data deliveries.
* Manage archiving and transfer of project information to clients and stakeholders.
* Coordinate demobilization and decommissioning of project\-specific systems and licenses.
* Prepare handover reports and participate in continuous improvement initiatives.

**Qualifications**
------------------

### **Required**

* Bachelor's Degree in Engineering, Computer Science, Information Management, Information Technology, or a related discipline.

**Experience**
--------------

### **Essential**

* Minimum 10 years' experience in Project Information Management.
* Experience within EPCM, Engineering, Design\-Build, or Capital Project delivery environments.
* Proven experience managing:
	+ Data Management
	+ Document Management
	+ Model Management
	+ Drawing Management
* Experience developing:
	+ Information Management Plans
	+ BIM Execution Plans (BEPs)
	+ Procedures
	+ Specifications
	+ Work Instructions
* Experience managing Information Management teams, budgets, planning, and reporting.

**Technical Knowledge and Skills**
----------------------------------

* Strong understanding of digital project delivery principles and methodologies.
* Knowledge of engineering data flows and project systems integration.
* Ability to define business and user requirements and translate them into working systems.
* Strong stakeholder engagement and communication skills.
* Demonstrated leadership capability and collaborative team management skills.
* Strong customer and client\-focused mindset.

### **Software and Platform Knowledge**


Experience with one or more of the following platforms:

* Bentley Open Suite (OpenRail, OpenPlant, OpenRoads, OpenBridge, OpenBuildings Designer, ProjectWise CE, BCRM)
* Autodesk Suite (Revit, Autodesk Construction Cloud, InfraWorks, Civil 3D)
* Siemens COMOS

**Preferred Qualifications and Experience**
-------------------------------------------

* Knowledge of ISO 19650 and PAS 1192 information management standards.
* Understanding of 3D intelligent modelling environments.
* Understanding of 4D simulation and Advanced Work Packaging methodologies.
* Understanding of 5D quantity estimation and trending.
* Knowledge of handover specifications including:
	+ CIFHOS
	+ ISO 15926
	+ COBie
* Knowledge of classification systems including:
	+ Uniclass
	+ Uniformat
	+ OmniClass
* Understanding of ICT infrastructure, including:
	+ Networking and Telecommunications
	+ Hardware and Operating Systems
	+ Information Security
	+ Business Continuity Planning

**Key Competencies**
--------------------

* Strategic Thinking
* Leadership and Team Development
* Stakeholder Management
* Communication and Influencing Skills
* Planning and Organizing
* Problem Solving and Decision Making
* Continuous Improvement Mindset
* Change Management
* Digital Delivery Excellence
  



Why join us?

* Work with great people to make a difference
* Collaborate on exciting projects to develop innovative solutions
* Top employer

  

What we offer you?

* Flexible work environment
* Long term career development
* Think globally, work locally

  

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

  

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marita

Project Information Manager

**Pilot**


Operating Division: Transnet NPA
  

Employee Group: Permanent
  

Department: SLJ, PILOTAGE
  

Location: Saldanha
  

Reporting To: Deputy Harbour Master
  

Grade: F
  

Reference: req5200
  

The closing date is on 01/07/2026\. It is the responsibility of the applicant to ensure that HR has received the application before the closing date of the advertisement.


**Position Purpose**


A pilot’s primary duty is to use his skill and knowledge to protect the ship from collision,
  

grounding and other hazard by providing accurate and timely navigational advice to the vessel
  

master. Where so approved by the master, the pilot may be required to safely conduct the
  

navigation and manoeuvring of the vessel whilst in pilotage waters  

The pilot is further responsible;  

* For the manoeuvring of the vessel within port limits having due regard for safety of the

vessel, its crew and the environment.  

* Is also there to ensure the safe and efficient docking / undocking and shifting of vessels

within port limit.
  

* Must recognise that the observance of good seamanship dictates that operational

contingency plans be available at all times  

* Provide the master with an efficient service by sharing with them his professional ship handling ship skills and his local knowledge.

**Position Outputs**


Jobs per pilot ( Ratio to actual shipping)  

Strive for zero delays  

Incident/Accident record keeping  

Attendance to meetings  

Willingness to work after hours  

Asset management \& efficient use of tugs  

Completion of reports  

Monthly safety meetings  

Implementation of OSHAS  

Iso.9001 and 14001 Complaint  

Conducting and completing Job observations  

Provide customer satisfaction  


**Qualifications and Experience**


3 Years Experience as a Marine Pilot. STCW class 3 or equivalent qualification Sea going experience: min \= 12 months on foreign sea going vessel Tugboat master: 12 months tug handling expectations in order to obtain a Master Port Operations.
**Competencies**


Knowledge required: · Shift systems and scheduling · Applicable legislation · Risk and occupational safety · Quality management systems · Statutory/regulatory bodies · Business performance principles · Corporate governance · Operational and business planning · NOSA, ISO, OHS Act · Marine Operations/Services · Merchant Shipping Act, MARPOL, IMDG code · SAMSA port marine operations related legislation Skills Required: · Integrity · Tolerance of ambiguity · Change oriented · Appreciation of diversity · Attention to detail · Business acumen · Change orientation · Appreciation for diversity · Service orientation · Outputs and results driven · Team builder/Player · Safety oriented
**Equity Statement**


Preference will be given to suitably qualified Applicants who are members of the designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating Division.
**Pilot**


Operating Division: Transnet NPA
  

Employee Group: Permanent
  

Department: SLJ, PILOTAGE
  

Location: Saldanha
  

Reporting To: Deputy Harbour Master
  

Grade: F
  

Reference: req5200
  

The closing date is on 01/07/2026\. It is the responsibility of the applicant to ensure that HR has received the application before the closing date of the advertisement.


**Position Purpose**


A pilot’s primary duty is to use his skill and knowledge to protect the ship from collision,
  

grounding and other hazard by providing accurate and timely navigational advice to the vessel
  

master. Where so approved by the master, the pilot may be required to safely conduct the
  

navigation and manoeuvring of the vessel whilst in pilotage waters  

The pilot is further responsible;  

* For the manoeuvring of the vessel within port limits having due regard for safety of the

vessel, its crew and the environment.  

* Is also there to ensure the safe and efficient docking / undocking and shifting of vessels

within port limit.
  

* Must recognise that the observance of good seamanship dictates that operational

contingency plans be available at all times  

* Provide the master with an efficient service by sharing with them his professional ship handling ship skills and his local knowledge.

**Position Outputs**


Jobs per pilot ( Ratio to actual shipping)  

Strive for zero delays  

Incident/Accident record keeping  

Attendance to meetings  

Willingness to work after hours  

Asset management \& efficient use of tugs  

Completion of reports  

Monthly safety meetings  

Implementation of OSHAS  

Iso.9001 and 14001 Complaint  

Conducting and completing Job observations  

Provide customer satisfaction  


**Qualifications and Experience**


3 Years Experience as a Marine Pilot. STCW class 3 or equivalent qualification Sea going experience: min \= 12 months on foreign sea going vessel Tugboat master: 12 months tug handling expectations in order to obtain a Master Port Operations.
**Competencies**


Knowledge required: · Shift systems and scheduling · Applicable legislation · Risk and occupational safety · Quality management systems · Statutory/regulatory bodies · Business performance principles · Corporate governance · Operational and business planning · NOSA, ISO, OHS Act · Marine Operations/Services · Merchant Shipping Act, MARPOL, IMDG code · SAMSA port marine operations related legislation Skills Required: · Integrity · Tolerance of ambiguity · Change oriented · Appreciation of diversity · Attention to detail · Business acumen · Change orientation · Appreciation for diversity · Service orientation · Outputs and results driven · Team builder/Player · Safety oriented
**Equity Statement**


Preference will be given to suitably qualified Applicants who are members of the designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating Division.
**Disclaimer**


If you have not heard from Transnet within 90 days, please consider your application as unsuccessful.
Transnet, its employees or representatives never ask for a fee from job seekers. Any such requests are fraudulent. Please report any suspicious activities in this regard to the Transnet anti\-fraud line on 0800 003 056 or email reportit@ethicshelpdesk.com
**Pilot**


Operating Division: Transnet NPA
  

Employee Group: Permanent
  

Department: SLJ, PILOTAGE
  

Location: Saldanha
  

Reporting To: Deputy Harbour Master
  

Grade: F
  

Reference: req5200
  

The closing date is on 01/07/2026\. It is the responsibility of the applicant to ensure that HR has received the application before the closing date of the advertisement.


**Position Purpose**


A pilot’s primary duty is to use his skill and knowledge to protect the ship from collision,
  

grounding and other hazard by providing accurate and timely navigational advice to the vessel
  

master. Where so approved by the master, the pilot may be required to safely conduct the
  

navigation and manoeuvring of the vessel whilst in pilotage waters  

The pilot is further responsible;  

* For the manoeuvring of the vessel within port limits having due regard for safety of the

vessel, its crew and the environment.  

* Is also there to ensure the safe and efficient docking / undocking and shifting of vessels

within port limit.
  

* Must recognise that the observance of good seamanship dictates that operational

contingency plans be available at all times  

* Provide the master with an efficient service by sharing with them his professional ship handling ship skills and his local knowledge.

**Position Outputs**


Jobs per pilot ( Ratio to actual shipping)  

Strive for zero delays  

Incident/Accident record keeping  

Attendance to meetings  

Willingness to work after hours  

Asset management \& efficient use of tugs  

Completion of reports  

Monthly safety meetings  

Implementation of OSHAS  

Iso.9001 and 14001 Complaint  

Conducting and completing Job observations  

Provide customer satisfaction  


*

Pilot

**A LITTLE BIT ABOUT Boldr**
* Boldr is the first global B\-Corp dedicated to delivering world\-class Client experiences while creating access to dignified, meaningful work in communities around the world
* We are a global team, united by our desire to connect diverse people with common values for boldr impact.
* We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner


**LET'S START WITH OUR VALUES**
* Meaningful connections start with AUTHENTICITY
* We do our best work by being CURIOUS
* We grow by remaining DYNAMIC
* Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
* At the heart of great partnerships we'll always find EMPATHY


**WHAT IS YOUR ROLE**

 As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients' products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.
   




**WHY DO WE WANT YOU**

 We are currently looking for impact\-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
   




**WHAT WILL YOU DO**
* Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
* Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
* Ensure proper and timely escalation of issues to meet internal and external expectations
* Identify opportunities and recommendations for continuous process improvement
* Deliver service excellence and maximize customer service and satisfaction
* Work with the external team to stay updated on product and service knowledge


**WHAT WE'LL LIKE ABOUT YOU**

**YOU ARE...**



* Curious and authentic, just like us! \#beboldr


* An analytical and critical thinker, with an eye for even the most minute of details
* Passionate about client satisfaction



**YOU HAVE...**



* 6 months to 1 year of customer service experience (may it be email, phone, or chat support)
* Basic knowledge of cloud\-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
* Excellent reading comprehension, verbal, and written communication skills
* Strong and effective phone contact handling skills
* An ability to understand and communicate complex ideas to customers, both verbally and in written form
* Aptitude to quickly learn and navigate new technology, systems, and applications
* Ability to accept feedback gracefully and with an open mind
* Intermediate understanding of common Customer Experience best practices
* Customer orientation and ability to adapt/respond to different types of characters

Customer Advocate

**Empowering Africa’s tomorrow, together…one story at a time.**
 With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
   

  

**Job Summary**
 Deliver day\-to\-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
   

  

**Job Description**
 Achieve contracted service level agreements: By being available to cardholders, branches and merchants in order to serve as informational support. \| Customer Experience: To provide service excellence and achieve customer satisfaction \| Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards \| : \| : \| : \| : \| :
   

  

**Education**
 Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
   

  

*Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.*
*Absa Bank Limited reserves the right not to make an appointment to the post as advertised*

Officer Collect Inbound Outbound RBC

Coca\-Cola Beverages Africa (CCBA) presents an exciting opportunity for a Logistics Customer Engagement Specialist, to join the Midrand team at CCBA. The role will report to the Country Lead Customer Engagement.
   

  

 CCBA is the 8th largest Coca\-Cola?authorised bottler in the world by revenue, and the largest on the continent. It accounts for over 40 of all Coca\-Cola ready\-to\-drink beverages sold in Africa by volume. With over 14 000 employees in Africa, CCBA group services more than 800 000 customers with a host of international and local brands. CCBA group operates in 14 countries: South Africa, Kenya, Ethiopia, Uganda, Mozambique, Namibia, Tanzania, Botswana, Zambia, Eswatini, Lesotho, Malawi and the islands of Comoros and Mayotte.
   

  

**Key Purpose**
 The Logistics Customer Engagement Specialist is responsible for elevating the customer experience through proactive engagement, data\-driven insights, and seamless collaboration across the logistics value chain. This role champions the voice of the customer by analyzing feedback, resolving escalations, and driving targeted engagement programs that enhance satisfaction and strengthen loyalty. Working closely with Distribution, Warehouse, Supply Chain, and Sales teams, the specialist ensures operational excellence by reducing service failures, improving delivery performance, and enabling On Time, In Full execution. Ultimately, this role exists to create a frictionless customer journey, boost service quality, and support continuous improvement across Logistics.

Logistics Customer Engagement Specialist

**Remote \| South Africa \| August 2026 – January 2027** 




**Working Hours: Monday to Friday, 8:30am – 5:30pm UK Time (30\-minute lunch break)** 




**Budget: R12,000\.00 CTC per month** 




  





 We are recruiting
 **3\-4 Customer Service Advisors** 
 to join the customer support team of a leading UK e\-commerce retailer during its busiest trading season. This is a fantastic opportunity for experienced customer service professionals to join a fast\-paced, customer\-focused business while working remotely from South Africa.
 



  





 As a Customer Service Advisor, you will be the first point of contact for customers, providing prompt, professional, and empathetic support primarily via email. You'll manage a wide variety of customer enquiries, ensuring every interaction is handled efficiently while maintaining an exceptional customer experience.
 



  




 Key Responsibilities
 * Respond to a high volume of customer enquiries via email in a timely and professional manner.
* Deliver exceptional customer service that reflects the company's commitment to customer satisfaction.
* Assist customers with order status updates, tracking information, shipping queries, and delivery delays.
* Resolve issues relating to missing, delayed, damaged, or incorrect orders.
* Process returns, refunds, exchanges, replacements, and cancellations in accordance with company policies.
* Investigate customer complaints and provide appropriate resolutions.
* Escalate complex or sensitive issues to senior team members where necessary.
* Communicate clearly and professionally with customers, ensuring all responses are accurate and easy to understand.
* Maintain a high level of empathy and professionalism when dealing with frustrated or dissatisfied customers.
* Accurately update customer records and document all interactions within the company's customer service platform.
* Liaise with internal departments, including warehouse, logistics, purchasing, and management teams, to resolve customer issues efficiently.
* Follow established processes and standard operating procedures while exercising sound judgement when handling unique situations.
* Identify recurring customer issues and communicate trends or process improvements to management.
* Meet individual and team service level agreements (SLAs), response time targets, and quality standards.
* Prioritise urgent enquiries while effectively managing multiple tasks throughout the day.
* Maintain confidentiality and handle customer information responsibly.
* Adapt quickly to new products, policies, procedures, and system updates.
* Contribute positively to a collaborative and supportive remote team environment.



  




 Requirements
 * Minimum of 2 years' experience in a customer service, customer support, customer success, or contact centre environment.
* Previous experience supporting customers within an e\-commerce, online retail, logistics, or order fulfilment environment is highly advantageous.
* Exceptional written English with outstanding grammar, spelling, punctuation, and attention to detail.
* Ability to write professional, friendly, and empathetic customer responses that are personalised rather than scripted.
* Excellent problem\-solving and conflict resolution skills.
* Demonstrated ability to de\-escalate difficult customer situations and turn negative experiences into positive outcomes.
* Strong organisational and time management skills with the ability to prioritise competing tasks.
* Comfortable managing a high\-volume inbox while maintaining accuracy and quality.
* Excellent multitasking skills and the ability to switch between different customer cases efficiently.
* High level of computer literacy with the ability to learn new systems quickly.
* Experience using CRM or customer support platforms such as Zendesk, Gorgias, Freshdesk, Intercom, HubSpot, Salesforce, or similar systems is advantageous.
* Experience working with order management systems, shipping platforms, or e\-commerce platforms such as Shopify, Magento, WooCommerce, or similar is beneficial.
* Strong analytical skills with the ability to investigate issues and identify appropriate solutions.
* Self\-motivated with the ability to work independently in a fully remote environment.
* Highly reliable with excellent attendance and time management.
* Professional, positive attitude with a genuine passion for delivering outstanding customer experiences.
* Comfortable working in a fast\-paced environment during peak trading periods.
* Ability to remain calm under pressure while maintaining professionalism.
* Excellent decision\-making skills and the confidence to take ownership of customer enquiries from start to finish.
* Strong teamwork skills with the ability to collaborate effectively across departments.
* Reliable fibre internet connection with backup power and a dedicated home office environment suitable for remote work.



  




 What We're Looking For
 
  





 We're looking for individuals who genuinely enjoy helping people and take pride in delivering exceptional customer experiences. You'll be someone who communicates clearly, pays close attention to detail, takes ownership of problems, and thrives in a busy environment. You're proactive, adaptable, solutions\-focused, and committed to providing every customer with a positive experience, even when handling challenging situations.
 



  




 What's on Offer
 
  




* Fully remote position working with an established UK e\-commerce retailer.
* Fixed\-term contract from
 **August 2026 until January 2027** 
 .
* Monday to Friday working schedule with no weekend work.
* International work experience with a growing UK business.
* Supportive, collaborative, and friendly team environment.
* Opportunity to develop valuable e\-commerce and international customer service experience.

Customer Service Advisor (Temporary Contract)

Job Details
   

  

**Description**
**Work Schedule: M\-F, 8a\-5p**
 A Call Center Representative will be responsible for answering all incoming calls for Georgia Bone and Joint and will either respond directly to the inquiry or will direct the call accordingly. The position schedules appointments for providers as well as obtaining necessary information from the patient in regards to insurance, required personal information, obtain any necessary prior medical records, referral for the appointment.
   

  

 The ideal candidate will have experience in a customer service\-oriented environment with a high call volume. Organizational skills and able to multi\-task is essential to succeed in this position. Candidate must be able to work independently and make decisions based on training and knowledge. Able to tolerate lengthy periods of sitting and repetitive keyboard typing. A high school diploma or the equivalent is required. Experience working in the medical industry is a plus.
   

  

**Benefits**
* Comprehensive health, dental, and vision insurance
* Health Savings Account with an employer contribution
* Life Insurance
* PTO
* 401(k) retirement plan with a company match
* And more!


**Equal Employment Opportunity \& Work Force Diversity**
 Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi\-cultural organization.

Call Center Representative

### **Responsibilities:**

* Assist customers with inquiries and provide excellent customer service
* Manage sales transactions and process payments accurately
* Maintain product knowledge to assist customers in making informed decisions
* Handle customer complaints and provide appropriate solutions
* Collaborate with team members to achieve sales targets goals
* Participate in promotional activities and merchandising efforts
* Maintain a clean and safe working environment

### **Requirements:**

* High school diploma or equivalent
* Previous experience in a retail or sales environment preferred
* Strong communication and interpersonal skills
* Ability to work flexible hours, including weekends and holidays
* Basic math skills and ability to handle cash transactions
* Customer\-focused with a positive attitude
* Team player with a proactive approach to problem\-solving

General Sales Assistants

### **Job Advert Summary**


We are looking for a friendly, professional, and customer\-orientated Frontliner to join our Specsavers Moffet Retail Park practice! As the first point of contact for our patients, you will play a key role in creating a welcoming athmosphere, managing appointments, handling inquiries, and assisting with administrative tasks. Your excellent communication skills and attention to detail will ensure a smooth and efficent patient experience. If you thrive in a fast\-paced enviroment and have a passon for customer service, we'd love to hear from you.

### **Minimum Requirements**


Education \& Experience: High school diploma or equivalent (Matric). Previous experience in a customer service, receptionist, or administrative role (experience in an optometry, medical, or retail environment is an advantage. Fluent in English and Afrikaans. Availability to work flexible hours, including weekends if required. Knowledge of optical products and medical aid procedures (advantageous). A proactive attitude and willingness to learn. Skills \& Competencies: Excellent communication and interpersonal skills. Strong organisational and multitasking abilities. Proficiency in computer systems and appointment scheduling software. Customer\-focused mindset with a professional and friendly demeanor. Ability to work efficiently in a fast\-paced environment. Attention to detail and accuracy in handling patient information. Computer literacy skills (Word, Excel). Good with sales. Hardworking and a good team player.

### **Duties and Responsibilities**


Patient Reception \& Customer Service: Greet and welcome patients with a friendly and professional demeanor. Assist patients with check\-ins and ensure they are comfortable while waiting for their appointment. Handle patient inquiries, providing information on services, products, and procedures. Apointment Scheduling \& Management Manage patient appointments, ensuring the schedule runs smoothly. Confirm and remind patients of their upcoming appointments. Coordinate rescheduling and cancellations as needed. Administrative Support: Maintain and update patient records accurately, ensuring confidentiality. Assist with insurance verification and processing claims. Handle general office tasks such as filing, data entry, and organizing patient documentation. Optical Product Assistance: Assist patients in selecting eyewear, offering guidance on frame styles and lens options. Provide information on the different optical products and services offered by the practice. Manage stock and ensure product displays are tidy and well\-organized. Billing and Payment: Process payments for services and products, including handling cash, card payments, and medical aid claims. Assist patients with payment inquiries and billing\-related issues. Coordination \& Communication: Collaborate with optometrists and other staff members to ensure a seamless patient experience. Communicate effectively with patients regarding appointment reminders, follow\-ups, and special promotions. General Practice Support: Maintain a clean and organized front office and waiting area. Ensure all necessary materials and supplies are stocked and available. Assist with any other duties or tasks as needed to support the practice’s daily operations. A frontliner in an optometry practice plays a crucial role in ensuring an excellent patient experience, from the moment they walk in the door to the completion of their appointment.

Customer Service Jobs in Welkom - Page 4

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