Browse live call centre jobs in Somerset West, Western Cape. Salaries, top employers and how to apply. Updated regularly.

**Listing reference:** cartr\_000839
**Listing status:** Online
**Apply by:** 31 July 2026
##### **Position summary**


**Industry:** Call Centre Industry
**Job category:** Transport and Logistics Management
**Location:** Cape Town
**Contract:** Permanent
**EE position:** No
##### **Introduction**


Picup, our system integration partner that specialises in last\-mile delivery and online management software seeks a Chat Support Team Lead in Cape Town.
##### **Job description**


We have a great opportunity for a seasoned Team Leader to join our Delivery Team department! You would be required to manage the day\-to\-day operation of the call centre and manage a team of 15 Delivery Support Agents. Experience in a BPO envirnoment would be advantageous.


Key Responsibilities:


* Performance/ KPI Management
* Set targets
* Time Keeping
* Monitor Calls
* Coaching
* QA
* Handle escalations
* Application of IR policies and procedures
* Achieve desirable monthly targets
* Provide on the job training
* Generate reports daily, weekly and monthly
  
##### **Minimum requirements**


* At least 3 years Call Centre Team Leader experience
* Logistic Call Centre experience (Advantageous)
* Intermediate Excel Skills
* People management skills’
* Leadership skills

Call Centre Team Leader

### **Job Advert Summary**

**EXTERNAL ADVERTISEMENT**


**Team Member: Call Centre Agent**



Nature of employment: **5\-year fixed term contract**


**Job Purpose:** To handle Customer calls according to prescribed Call Centre specifications as to inform,  

assist and advise Customers on all CIPC products, services, related processes, and  

procedures.

  



### **Minimum Requirements**

* A three (3\)\-year Diploma/ National Diploma / B Degree / Advanced Diploma in Call Centre / Contact


 Centre Management / Communications.  

* A Call Centre certificate will be an added advantage
* Proficiency in Afrikaans would be an added advantage.


* 4\-5 years of recent experience in a call centre environment, specifically within the last 4 years

### **Duties and Responsibilities**

* To receive and respond efficiently and effectively to inbound Customer calls;
* To assist, advise and inform Customers regarding all CIPC products, services and related processes


 and procedures  

* To determine and resolve Customer service requests and queries on preferably first call resolution;
* To accurately capture all calls received as prescribed and provide Customer feedback
* To contribute to improvement of organizational performance standards

  



Closing date: **14 July 2026**

Team Member: Call Centre Agent

Car Rental Customer Service Agent – Cape Town A car rental company in Cape Town is seeking a professional and customer-focused Customer Service Agent to assist with bookings, vehicle handovers, check-ins, check-outs and administration. Shift work, weekends and overtime may be required. A car rental company based in Cape Town is seeking a professional and service-driven Customer Service Agent to join their team. The successful candidate will be responsible for assisting clients with vehicle book…

Customer Service Agent

We're hiring call center lead Gen agents with PPI/PCP knowledge.

Requirements

* Matric
* Excellent verbal and written skills
* 1 year call center experience
* Computer literacy
* Microsoft proficiency
* Insurance experience

Kindly forward your cv to niki@dgci.co.za

Work Location: In person

Call Centre Agent

**Job post summary**

A consumer finance group specializing in unsecured on\-line lending has recently separated its in\-house collections department into a separate P/L unit which it wants to develop into a stand\-alone profit center by building up the collections as a service line of business. Experience in consumer collections is essential as well as proven success finding and securing collections work from unrelated companies. The business itself has been in operation since 2016 but has only been operating as a separate business unit / legal entity for the last 12 months. We are looking for someone to manage all aspects of the business and its future development. This is a full P/L responsible role reporting to the Group Managing Director and will be compensated as such.

**Pay:** R60,000 base with bonus to be discussed based on targets and equity available in the future

**Job description:**

**Education:**

1\. At least Matric / Grade 12, but university degree in math / sciences preferred.

**Experience:**

1\. Excalibur Collections Software experience an absolute must (or demonstrated technical proficiency with multiple softwares such that taking on Excalibur would not be a challenge)

2\. Min 5\-6 years' experience in Collections Department / Collections Call Centre

3\. Min 3 years' experience in supervisor or management role in Collections Department / Collections Call Centre

**Duties and Responsibilities:**

The overarching goal of this position is to build a self\-sustaining, profitable consumer collections business where the majority of business comes from clients outside of our group of companies. This means business development and sales, managing and building the team for success, and ensuring that our collections results are at least as good as anyone else’s.

The day\-to\-day responsibilities for the position are listed, but not limited to the below:

* Ensure daily "new matter" files and payment files are uploaded into Excalibur.
* Create and Load Campaigns on Excalibur for agents to work on.
* Create "Books" on Excalibur for Collectors to work on.
* Prioritize early stage (3\-7\) days collections to enhance company cashflow.
* Oversee and take complete responsibility and accountability of the collections department.
* Ensure department is meeting collection goals and targets as assigned by senior management and comply with company standards and legislative collection laws.
* Formulate strategy for the department to ensure highest levels of productivity and efficiency with the goal of increasing recovery rates.
* Provide delinquency "work out" plans with the goal being to bring the delinquent accounts to current status in the fastest, most efficient manner possible.
* Organise collection workload according to degree and number of delinquency matters and assign accounts and tasks to department staff for collection.
* Manage all negotiated settlement arrangements with debtors.
* Authorise and refer accounts to external debt collection agencies for collection and manage their performance.
* Communicate and liaise with all external third parties on behalf of the department e.g., lawyers, debt review agencies, credit bureaus etc.
* Provide regular updates, analysis, reports, and statistics to senior management on collection activities showing progress and efforts made to collect from debtors.
* Build the team. Hire / fire as necessary. Manage attendance \& overtime, provide performance reviews, motivate \& coach subordinates, and report to group management on the same where need be.
* Keep subordinates abreast of targets met, areas of improvement and discuss challenges and opportunities.
* Assist subordinates with collection activities\[HV1] where need be.
* Manage the Debt review\[HV2] portfolio inclusive but not limited to all communication to Debt Councillors, payment negotiations, debt review cancelations, payment receipting, system flagging etc.
* Comply with rules and regulations of the Council of Debt Collectors and ensure that EDC fees are raised as per the prescribed schedules.
* Ability to comment on P/L performance and report to management.
* Perform additional role related tasks as may be required by management.

**Work remotely**

* No

**Job Types:** Full\-time, Permanent

**Education:**

* High School (matric) (Required) though university degree in math / sciences is preferred

**Experience:**

* Debt Collection: 5 years (Required)
* Management: 3 years (Required)

**Application Deadline:** applications will be reviewed on a rolling basis, as the position is available immediately

Pay: R60 000,00 per month

Application Question(s):

* How many years have you worked on Excalibur?
* Do you have experience working for an EDC?

Work Location: In person

Managing Director - Collection / Recovery Business

**Listing reference:** cartr\_000840
**Listing status:** Online
**Apply by:** 31 August 2026
##### **Position summary**


**Industry:** Call Centre Industry
**Job category:** Call Centre and Telesales
**Location:** Rosebank
**Contract:** Permanent
**EE position:** No
##### **Introduction**


We are looking for an experienced and results\-driven Collections Coach to join our team. As a Collections Coach you will be responsible for coaching and developing collections agents to improve performance, maximise collections, maintain quality standards, and ensure compliance with company policies and regulatory requirements.
##### **Job description**


* Coach and mentor collections agents to improve performance and productivity.
* Monitor and analyse individual and team performance against KPI's.
* Conduct call evaluations and provide constructive feedback.
* Identify training needs and facilitate ongoing development.
* Promote compliance with company policies and regulatory requirements.
* Ensure that quality assurance is applied in an independent, objective and neutral manner.
##### **Minimum requirements**


* National Senior Certificate / Grade 12
* 2\-3 years in a collections call centre.
* At least 1 year's experience in a coaching, mentoring or leadership role.
* Strong knowledge of collections processes, performance management and quality assurance.
* Excellent communication, coaching and interpersonal skills.
* Proficiency in Microsoft Office and Call centre systems.


Please send your updated CV to nomfundo.masina@cartrack.com

Collections Coach

**Listing reference:** cartr\_000841
**Listing status:** Online
**Apply by:** 1 August 2026
##### **Position summary**


**Industry:** Insurances
**Job category:** Sales and Purchasing
**Location:** Johannesburg
**Contract:** Permanent
**Remuneration:** Basic benefits commission
**EE position:** No
##### **Introduction**


Are you a go\-getter, motivated to achieve results and up for a challenge? Do you have the ability to grow and nurture customer relationships? We’re a world\-leading smart mobility tech company with over 1,750,000 subscribers across 23 countries, and we’re looking for Sales Agents to join our Call Centre team in Rosebank.
##### **Job description**


* **Role Description**


The Telesales Agent is a full\-time on\-site role located in Rosebank. As a Telesales Agent you will be responsible for reaching out to potential customers to present the company's products and services, identify their needs, provide support and assistance, and conduct follow\-up activities. You will use potential leads and existing customers' information to contact them via phone, email, and online platforms. This is an excellent opportunity for individuals with strong communication skills and sales experience to join a dynamic and innovative team.


**Qualifications**


	+ Prior experience as a telesales agent, with a track record of achieving and exceeding targets
	+ Excellent persuasive communication and negotiation skills, with the ability to listen actively and communicate effectively
	+ High level of customer service orientation, with the ability to build and maintain long\-lasting customer relationships
	+ Self\-motivated, resilient, and driven to succeed in a fast\-paced and ambitious environment
	+ Ability to manage multiple tasks and priorities, to work both independently and as part of a team
	+ Fluency in English and at least one additional language to communicate with customers at a professional leve
	+ Strong computer skills, with proficiency in relevant software, databases, and online platforms
	+ High school diploma or equivalent, with preference given to candidates with relevant tertiary education
##### **Minimum requirements**


* 2 years Outbound Sales experience, gained in a Call Centre environment
* Must be able to sell to key decision makers (B2C sells to consumer market)
* Completed Grade 12
* Fluent in English
* Strong and professional telephonic communication skills

Please send cv to mikateko.makhubele@cartrack.com

Telesales Agent B2C

**General Job Information**
  

  

**Proposed Job Title:** Level 2 Call Centre Sales Supervisor  

**Reporting to:** CCC Sales and Retentions Manager
  

  

**Job Summary Information**
  

  

**Function:** Ensure every moving client of FADT is assisted according to the required process. Achieve the
  

required appointment numbers for Reconnections and Relocations. Drive business growth
  

through the new business team by booking as many new sales appointments as possible.
  

  

**Sub\-Function:** Support business partners in improving their reconnection rate.
  

Adhoc manages projects and generate revenue project teams.
  

  

**Job Purpose:** Grow the business through increased revenue drive Reconnection, Web, social media, project
  

and Relocation appointments to improve the business client numbers and improve attrition by
  

improving the business reconnection rate. Maintain a healthy customer base in line with
  

Reconnection, web, media, projects and Relocation targets. Ensure the moving process, Sops
  

and practices are followed and adhered to. Ensure all existing clients always receive
  

exceptional service. Drive the team to achieve these results.
  

  

**Job Level Summary Information**
  

  

**Impact :** Playing a vital role in assisting with improving the Business Rate and Attrition as well as growing new client numbers and our business revenue.
  

  

**Min Requirement:**
  

Grade 12
  

Customer Service experience is essential.
  

Advanced admin skills
  

Understanding of Call Centre policies and practices.
  

Sales experience.
  

Proven experience in driving results and exceeding targets.
  

Managing a team or Supervisory experience will be advantageous.
  

Computer Literate (MS Office, Teams, advanced Excel, PowerPoint, Power Bi)
  

Listener, Openscape and or Qlik sense experience advantageous
  

Managing Telesales, outbound or cold calling sales teams will be advantageous.
  

  

**Other required Attributes:**
  

Integrity and trust
  

Action orientated
  

Business Acumen
  

Attention to detail
  

Time Management
  

Drive for results
  

Strong Interpersonal skills
  

Knowledge of a broader spectrum of cold calling and selling.
  

Ability to handle conflict and work under pressure.
  

High energy levels
  

Able to work under pressure, Target driven , Self\-motivated and Innovative
  

Accurate updating of reports
  

Outstanding communication and negotiation abilities as well as Proficient in English
  

Attention to detail
  

Strong people management skills
  

Knowledge of performance evaluation procedure
  

Ability to multi\-task
  

Objection handling telephonically
  

Ability to handle conflict and work under pressure.
  

High level of urgency required
  

Solution driven and customer focused
  

Innovative
  

  

**People and productivity Management:**
  

Manage a dedicated team of Outbound Sales Agents
  

Keep track of attendance, daily, weekly and monthly statistics. Paid time off, sick days and annual leave
  

taken.
  

Motivate and encourage agents trough possitive communication and feedback, hourly, daily, weekly and
  

monthly
  

Hire and on\-board new agents with manager
  

Conduct regular performance reviews and arrange training for under performers, do merit reports and
  

performance managemnt in relation to this.
  

Ensure a safe and harmonius working environment
  

Monitor sales appointments hourly.
  

Monitor Sales queues and track as well as manage turnaround time
  

Ensure all escalation processes are followed according to agreed procedure for client service
  

Ensure all escalation processes are followed according to agreed procedure for QA, Eyerys and Openscape
  

Doing hourly, daily, weekly and monthly reporting
  

Manage by walking around. Be visible to answer questions and to ensure ownership of escalations queries,
  

resolutions and follow\-up
  

Investigate ways to upskill Agents in diary management and call planning
  

Coach and train the sales agents to perform detailed pre\-call qualifying
  

Assist the business with Campaigns, Pilot and Projects as and when required
  

Assist with level 1 Service level when needed
  

Ensure staff administartion is completed daily and is up to date in line with SOP’s
  

Customer service management is needed with customer complaints, queries or reception visits as well for
  

internal and external cusomers
  

Assist with stats analysis and investigations on business request
  

Take disciplinary action where needed in line with business requirements.
  

Do adhock funtions as and when needed.
  

Drive a culture of high entgrity and continouse improvement.
  

Ensure KPI’s, Goals and Targets are reached by the team.
  

  

**People/Function Management:** Reporting to – CCC Sales Manager
  

  

**Essential Job Responsibilities**  

**Major Responsibilities**
  

* Handling of inbound and outbound queries via calls and email escalated to your level.
* Ensure correct and effective booking Relocation, web, media, project and Reconnection appointments.
* Ensure correct cancelling of moving profiles for your area.
* Ensure great customer service is always delivered in your team.
* Achieve ALL targets examples but not limited to QA, Web conversion rates, referral lead conversion rates,

strike rates, like for like targets, GM and KPI’s.
  

* Assisting in the planning/implementation of new processes/projects/campaigns.
* Complete Adhoc paperwork/reporting/tasks/functions/requests as required.
* Work closely within a team to identify/solve queries and staff wellbeing.
* Ensure Team is logged in as per CCC workforce requirements
* Ensure SOP Compliance and Adherence
* Devise ways to optimize processes and keep agents motivated
* Prepare monthly / annual results and performance schedules
* Attend promotions/Training as required on an Adhoc basis off site.
* Ensure Reporting is completed accurately hourly/daily/weekly/monthly as required.
* Client billing to be captured correctly activated and maintained.
* Adhere to all other CCC policies and procedures
* Ensure Appointments adherence, sales rules and channel discipline is followed in line with company

requirements.
  

* Manage the telephonic recon process for PSIRA registered staff
* Manage working between Listener and Transformer
* Manage unlink process
* Manage correct NNOD stop and knock process
* Drive inter\-departmental technical liaison regarding installation booking or link up booking, between your team

and technical team.
  

* Attending meetings, training, conferences and workshops when required.
* Coaching agents to meet expected targets and providing meaningful feedback.
* Hosting regular and documenting team meetings with teams.
* Calculating and capturing incentives based on sales.
* Managing team absenteeism.
* Take appropriate disciplinary action where necessary.
* Do today’s work today.
* Ensure accurate reporting from your teams.
* Ensure 3 swings on all clients.
* Ensure admin is completed by agents accurately.
* Manage company resources and assets that is part of your scope of responsibilities.

Level 2 Call Centre Sales Supervisor

**Listing reference:** track\_001714
**Listing status:** Online
**Apply by:** 7 July 2026
##### **Position summary**


**Industry:** IT \& Internet
**Job category:** Call Centre and Telesales
**Location:** Randburg
**Contract:** Permanent
**Remuneration:** Market Related
**EE position:** Yes
##### **Introduction**


Tracker requires the Services of a Skills Coach in the Call Centre, Product Support Department, based at the Head Office in Johannesburg . The Skills Coach will be responsible for monitoring, evaluating and recording effective training activities. Design training material to help develop or improve job\-related skills.
##### **Job description**


* Initiation/onboarding of new recruits in the work environment
* Ensure that workplace is setup for new users with the appropriate access
* Liaise with training, QA; skills coaches \& managers across various business units for new product launches; system updates; cross skilling of staff etc.
* Upkeep of skills gaps, reports and staff progress against skills matrix
* Assessment of skills and reporting of results for developmental purposes
* Delivery of training on the Company/Contact Centre strategy as defined
* Development of training and educational programs for the individuals and teams according to the gaps identified and optimizing of system efficiencies; cost reduction \& customer service delivery
* Design learning programme frameworks that are fit for purpose and meet stakeholder requirements \& recommend suitable development interventions to address any skills gaps identified
* Research content of learning programmes and other learning interventions in consultation with subject matter experts \& align the content to improve customer service delivery and efficiencies
* Develop and implement a training plan that ensures attainment of goals and efficiencies
* Engage with the learning and development team to assist with internal training programmes
* Motivate and inspire learners by using appropriate learning resources
* Ensure all department SOPs are aligned to the ISO9001 framework
* Participation in department sales drives
* Training to external parties/intermediaries including regional staff
* Involvement in new projects rollouts – understanding the scope of the project; compiling/documenting standard operating procedures and training manuals where applicable and facilitation of training sessions
* Call listening \& coaching (including side by side coaching) of agents
* Calibration sessions to improve call quality
* Sales training to increase lead to contract conversions
* User acceptance testing for new products and system integration
* Managing the e\-Learning platform
* Involvement in adhoc projects
##### **Minimum requirements**


* Matric
* 3 Years Contact Centre experience of which at least 18 months should be Tracker Contact Centre specific
* Previous training; coaching or buddying experience advantageous
* Accredited Assessor, Moderator, Facilitator \& Accreditation in Designing Learning Material \- advantageous
* Proficient in Microsoft Office suite
* Strong understanding of customer service; sales; QA \& training process
* Sound Administrative, Analytical, Business writing, Communication, Presentation; Planning \& Role play skills
* Deadline driven and adherence to schedule
* Knowledge of Processes: (Departmental specific e.g. Contracting; iEvolve etc.)
* Excellent Tracker System, Product \& Interdepartmental Knowledge
* Logical thinking
* Able to work independently

**BENEFITS:**


Medical aid, Provident fund


Please note, if you are not contacted within 4 weeks consider your application unsuccessful.

Skills Coach - Product Support

**Outbound B2B Telesales Professional – Financial Planning \& Mortgage Services**

**Basic Salary:** R22,000 per month  
**OTE:** R27,000 per month  
**Holiday:** 28 days annual leave, plus 8 UK bank holidays  
**Location:** Home\-based or serviced office  
**Role Type:** Full\-time

ADNFC Financial Consultants is a national financial planning and mortgage firm providing advice to clients across the UK. Our services include investments, pensions, protection, tax planning and mortgage advice.

We are now looking to recruit a resilient, motivated and professional **Outbound B2B Telesales Professional** to help us build relationships with potential introducers and referral partners.

The role will involve contacting professional firms across the UK, including accountants, solicitors, estate agents, chartered tax advisers and recruitment agencies, to introduce our services and explain how we can support their clients.

This is a proactive outbound sales role and will suit someone who is confident on the phone, comfortable making cold calls, and experienced in working to KPIs and targets.

**The Role**

You will be responsible for making outbound B2B calls to potential introducers, explaining who we are, what we do, and how our financial planning and mortgage services can add value to their clients.

You will need to quickly understand our company, our services and our client proposition, and be able to communicate this clearly and professionally to potential referral partners.

Full training will be provided, but we are looking for someone who already has a strong sales mindset, a positive attitude and the resilience needed to succeed in an outbound calling environment.

**Key Responsibilities**

Making outbound B2B calls to professional introducers across the UK.

Introducing ADNFC Financial Consultants and our range of services.

Building interest with accountants, solicitors, estate agents, chartered tax advisers, recruitment agencies and other professional firms.

Identifying potential referral opportunities and building long\-term introducer relationships.

Working to agreed call targets, KPIs and activity levels.

Recording conversations, outcomes and follow\-up actions accurately.

Learning and understanding our financial planning and mortgage services so you can explain them confidently.

Representing the firm in a professional, positive and credible manner.

**What We Are Looking For**

Previous outbound telesales, B2B sales or appointment\-setting experience.

Confidence making cold calls and speaking to professional firms.

A resilient nature and the ability to handle rejection positively.

Experience working to KPIs, call targets and sales objectives.

Comfortable being on the phone for a large part of the working day.

A positive, professional and motivated attitude.

Clear and professional spoken communication, suitable for speaking with UK\-based businesses.

Ability to understand our services and explain them clearly to potential referral partners.

Strong organisation and follow\-up skills.

A genuine sales mindset and desire to succeed.

A suitable working environment, with excellent internet connection and the ability to work professionally from home.

**Working Location**

This role can be home\-based, provided you have excellent internet, a quiet and professional working environment, and the ability to make calls throughout the day without interruption.

Where a home\-working environment is not suitable, the role can be based from a serviced office local to where you live.

**What We Offer**

Basic salary of R22,000 per month.

Realistic on\-target earnings of R27,000 per month.

28 days annual leave per year, plus 8 UK bank holidays.

Full training on our company, services and introducer proposition.

The opportunity to work with a growing national financial planning and mortgage firm.

A professional and supportive team environment.

Clear KPIs, structure and expectations.

The opportunity to develop within a business that is expanding across the UK.

**About Us**

ADNFC Financial Consultants provides financial planning and mortgage advice to clients across the UK. We work with individuals, families and business owners, helping them with investments, pensions, protection, tax planning and mortgage advice.

We are looking for someone who can help us grow our introducer network by opening conversations with professional firms and explaining the value we can offer to their clients.

Job Type: Full\-time

Pay: From R22 000,00 per month

Experience:

* Tele sales (B2B): 3 years (Required)

Work Location: Remote

Outbound Sales Representative

The Contact Centre Learnership provides unemployed youth with the opportunity to obtain a nationally recognised qualification while gaining valuable workplace experience within a professional contact centre environment. Learners will receive structured theoretical training and practical exposure, enabling them to develop the knowledge, skills, and behaviours required for a successful career in customer service or sales and the Business Process Outsourcing (BPO) industry.### **Requirements**

  

* Be between **18 and 34 years old**.
* Be a **South African citizen**.
* Reside in the **Western Cape**.
* Be unemployed for at least **7 days** before the final interview.
* Not currently be studying or enrolled in another learnership.
* Not have previously participated in a DEDAT or Collective X funded programme.
* Not have had continuous employment exceeding **12 months** immediately prior to applying.

### **Benefits**

  

* Nationally recognised qualification upon successful completion of the learnership.
* Practical workplace experience within a professional contact centre environment.
* Structured classroom and workplace\-based training.
* Mentorship and coaching from experienced professionals.
* Development of customer service, communication, digital, and workplace skills.
* Exposure to industry\-leading contact centre systems and best practices.
* Opportunity to build a professional network within the BPO industry.
* Improved employability and career readiness upon completion of the programme.
* Potential consideration for future employment opportunities based on business requirements and individual performance (employment is not guaranteed).
* Access to a supportive and inclusive learning environment that encourages personal and professional growth.

Contact Centre Learnership Opportunity

Home and Office Solutions is a growing installation company specialising in solar power systems, CCTV/security camera systems, automated gate motors, and DSTV installations. We're looking for an energetic, well\-spoken Telesales \& Reception Administrator to be our customers' first point of contact and help grow our sales pipeline. Responsibilities: Make outbound calls to leads and past enquiries to promote our services Follow up on quotes and convert leads into bookings Book site visits and installation appointments Manage WhatsApp Business and online enquiries (Facebook, website) Keep lead records accurate and up to date Answer incoming calls and greet walk\-in customers Manage the appointment diary/schedule Handle basic admin (filing, data capture, invoicing support)

Pay: R4 500,00 \- R7 500,00 per month

Ability to commute/relocate:

* Boksburg, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Education:

* High School (matric) (Required)

Experience:

* telesales, call centre, or reception experience preferred: 1 year (Required)
* Confident, friendly phone manner with persuasion skills: 1 year (Preferred)

Language:

* English, Afrikaans, Sotho, Zulu, Venda (Preferred)

License/Certification:

* Driver's licence (Preferred)
* sales/marketing/admin qualification a plus (Preferred)

Location:

* Boksburg, Gauteng (Preferred)

Willingness to travel:

* 75% (Preferred)

Work Location: Hybrid remote in Boksburg, Gauteng

Telesales & Reception Administrator

**Retention Agent (Remote)**
**Location:** 
 South Africa (Remote)
   

  

**Working Hours:** 
 Must have overlap with US Eastern Time (EST)
   

  

**Salary:** 
 USD $1,600\-$2,000/month base \+ 20\-30% performance\-based variable compensation
   

  

**Role Overview**
 We're looking for a compassionate and proactive
 **Retention Agent** 
 to help patients stay engaged throughout their therapy journey. In this role, you'll build meaningful relationships with patients after their initial onboarding, providing ongoing support, encouragement, and accountability to help them remain compliant with their prescribed treatment.
   

  

 Success in this role requires strong communication skills, empathy, and the ability to identify and overcome barriers that may prevent patients from continuing therapy. You'll work closely with internal teams while leveraging CRM tools and outbound outreach to improve patient engagement, therapy adherence, and long\-term retention. This is an excellent opportunity for someone who enjoys making a meaningful impact while working in a fast\-paced, mission\-driven healthcare environment.
   

  

**Key Responsibilities**
* Support patients after they have completed the onboarding process, taking ownership of their journey following their initial therapy session.
* Once patients have attended their first therapy session, they transition from the Onboarding team to the Retention team, where you will proactively engage them throughout their therapy journey.
* Encourage patients to continue using their prescribed VR therapy, ensuring compliance requirements are met through consistent participation and headset usage.
* Monitor patient activity and conduct outbound calls to members who have become inactive.
* Build trust with patients, understand barriers to engagement, and provide empathetic support to encourage continued therapy.
* Document patient interactions, reasons for disengagement, and follow\-up actions accurately.
* Utilize CRM systems and automated outreach tools to manage patient engagement.
* Collaborate with internal teams to ensure a seamless patient experience.
* Meet retention and engagement KPIs while delivering an exceptional patient experience.
* Support a predominantly senior patient population with patience, empathy, and clear communication.


**Qualifications**
**Required**
* 2\+ years of experience in Retention, Customer Success, Patient Support, Member Services, or a similar customer\-facing role.
* Experience in healthcare, health\-tech, telehealth, or medical devices.
* Experience with customer lifecycle management, retention strategies, or patient engagement programs.
* Strong outbound calling and relationship\-building experience.
* Excellent verbal and written English communication skills.
* Strong documentation, organizational, and computer skills.
* Comfortable learning new technologies and working in a remote environment.
* Familiarity with CRM platforms and automated dialing systems.

Retention Agent - 20128

Experienced call centre agent required. Candidate must at least have a minimum 1 year sales experience. Competitive salary with performance based incentives. If you are passionate, driven and ready to grow, we'd love to meet you. To apply kindly send us your cv to admin@africandebtcounsellors.co.za or Whattsapp 063 030 6438

CALL CENTRE

**Job Title**
 UK Customer Service Advisor
   

  

**Job Description**
 Join Concentrix Today!
   

  

 Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a base salary of
 **R7526**
 You’ll be working on\-site from our vibrant Cape Town office where creativity meets cutting\-edge technology. All the while, you’ll become part of a community of like\-minded individuals that become friends for life.
   

  

**This Customer Support Advisor role at Concentrix is a great match if you:**
* Minimum of Grade 12 / Matric (Essential)
* 6 months local or international Call Centre experience or 12 months retail experience (Essential)
* Clear Criminal Record (Essential)
* Minimum B2 (English Language level, Email Writing and Computer Literacy) (Essential)


**What is in it for you?
   

  

 In this role, we offer benefits that help you support your unique lifestyle:**
* Base Salary of R7526
* Medical aid for main member / medical insurance for employee and two dependents
* Pension Fund
* Subsidized transport
* Fantastic Employee Assistance Programme (EAP)
* Group life cover
* Access to financial well\-being sessions, will writing sessions and stress management sessions
* Team building and upskill training opportunities
* Interactive and inclusive company culture


**What You Will Do In This Role**
 As the first point of contact, you will be responsible for consistently providing an excellent customer experience and offering proactive solutions to support customers with their online shopping enquiries.
   

  

**Accountabilities c Deliverables**
* Providing excellent customer experiences at all times
* Verify and update customer information
* Proactively offer solutions to any issues or concerns that customers might face
* Outstanding administrative skills that cover planning, organizing and time management skills
* Ownership of the customer experience and follow\-through
* Working to a high degree of accuracy and speed


- Verbal Communication:

* Hearing objections and processing the deeper meanings
* Acknowledging the feelings of others and reacting appropriately \- Remaining calm during stressful situations
* Explaining steps and processes that others can easily understand
* Productivity and quality
* To be able to identify when to escalate customer queries and complaints timeously
* Be able to pass all training modules during new hire and ongoing campaign training


 Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game\-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
   

  

 With game\-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well\-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
   

  

**Eligibility to work**
 In accordance with South African law, only applicants who are legally authorized to work in SA will be considered for this position, and the appointment will be made in line with the company’s EE Plan.
   

  

**Disclaimer**
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
   

  

 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

UK Customer Service Advisor

Closing Date 2026/07/07
   

  

 Reference Number RCL260210\-6
   

  

 Company RCL Foods
   

  

 Job Title IT Business Analyst (Inbound)
   

  

 Functions IT
   

  

 Job Type Classification Permanent
   

  

 Location \- Town / City Westville
   

  

 Location \- Province KwaZulu\-Natal
   

  

 Location \- Country South Africa
   

  

**Job Description**
 At
 **RCL FOODS,** 
 we are driven by a purpose that goes beyond business. Our commitment to "We grow what matters" reflects our dedication to nourishing lives, communities, and the future. As a leading player in the Food Manufacturing industry, we pride ourselves on delivering high\-quality products and making a positive impact.
   

  

 As we continue to grow, we are seeking a talented and motivated individual to join our team as a
 **IT Business Analyst (Inbound)** 
 within our
 **Group Services** 
 operating unit.
   

  

**The role will be based in Westville and report into the Applications Manager.**
**Responsibilities**
 The business analyst assumes the role of delivering an effective and sustainable solution for the RCL FOODS IT Systems/Applications. The Business Analyst will be responsible for supporting and developing capabilities within the Sourcing, Inbound \& Manufacturing areas of the business units. The Business analyst is responsible for a full range of activities which ensure the operational effectiveness and excellence of the business unit \& Functional areas, namely:
   

  

* Sourcing \& Procurement (Vendors, Services masters).
* Materials management (Material Master Data \& Configuration).
* Inventory management (MRP, Stock Count \& Adjustments).
* Production Planning (BOM’s, Process order management).
* Extended Warehouse Management


 The Business Analyst is to deliver with the business while still adhering to the IT framework across all the application areas.
   

  

**Minimum Requirements**
 Degree in Information Technology.
   

  

 Minimum of 3 to 5 years’ experience within the relevant business function or information technology environment.
   

  

 ERP Applications with specific reference to Materials Management, Inventory Management and Production.
   

  

 Has had experience in or has had been a lead in projects in the above\-mentioned areas.
   

  

 Valid Code E drivers' license.
   

  

 Relevant systems Exposure or certification for ERP system.
   

  

 Exposure Best of breed systems would be advantageous.
   

  

**Duties \& Responsibilities**
**The Business Analyst Is Needed To**
 Work with the business to identify opportunities for improvement in business operations, processes and systems.
   

  

 Engage with Business during projects to establish, understand and document detailed Business requirements.
   

  

 The Business analyst is involved in the design or modification of business systems or IT systems – assist in determining the project scope and agree a scope definition document as well as functional \& technical specification document and ensure that full sign off is achieved prior to implementation.
   

  

 The Business analyst adapts with new technology and identifies opportunities for growth or process improvement.
   

  

**Maintain a High\-quality Standard In IT Delivery**
 The Business analyst documents the functional specification and verifies technical design of the system in conjunction with a developer or system specialist.
   

  

 Interacts with the business stakeholders and subject matter experts to understand their problems and needs.
   

  

 Participates in the design or modification of business systems or IT systems – assist in determining the project scope.
   

  

 Ensures that all tests are conducted and documented according to the standards agreed in agreed Ways of working.
   

  

 Managing issues professionally and escalating where appropriate.
   

  

 Ensures that IT programs/initiatives are consistently implemented and managed from an ITGC, TCO \& Sustainability perspective.
   

  

 Manage Help desk activities including the tracking of Change requests and ensuring their timely resolution.
   

  

 Responsible for documenting the testing required, the results verification and acquiring the relevant release sign\-off.
   

  

 Ensures continuing operational quality by documenting bug fixes and enhancements.
   

  

**Sustain And Improve Operation Effectiveness**
 By understanding the business process needs, the business analyst can review external developments \& trends which can be turned into new opportunities for the business. Taking advantage of new technologies (AI, Process Automation etc) or best of breed solutions.
   

  

 Understands/defines and supplies solutions to mitigate process or system\-based gaps.
   

  

 Assist in improving and streamlining business processes and preparing business process documentation.
   

  

 Support the Applications Manager in identifying IT application solutions to address key Business requirements within functional area.
   

  

 Report on system non\-compliance by users to the Applications Manager.
   

  

 Identify and highlight business risk to the Applications Manager as a result of non\-compliance. Recommend compensating controls to the Applications Manager.
   

  

**As the Business Analyst, the job holder is expected to:**
 Plan and co\-ordinate within the project team for delivery of targets/Projects.
   

  

 Cross Skill team Members (where appropriate).
   

  

 Engage with Key stakeholders to develop and grow our partnering within the function.
   

  

 Ongoing learning and skill development to ensure sustainable growth, while staying abreast of the latest functionality, technologies, and applications.

IT Business Analyst (Inbound)

We're looking for a customer-focused and solutions-driven Call Centre Agent to join our team! If you're passionate about helping people, enjoy solving problems, and thrive in a fast-paced environment, we'd love to hear from you. Respond to customer enquiries via telephone, email, and other communication channels. Provide accurate information on our products, services, and processes. Resolve customer queries and complaints professionally and efficiently. Troubleshoot issues and identify effectiv…

Call Centre Agent Sandton

**Req ID\#:** 414557
  
  

Cape Town, South Africa, ZA
  
  

**\#job\-location.job\-location\-inline { display:** inline; }
  
  

**Job Description:**  

Role Purpose
  
  

To design and deliver training to support the agent journey
  
  

Primary Responsibility
  
Deliver soft skill and product sales training to newly recruited Foundever employees across campaigns, as defined by Foundever and our Clients, towards internal certification
  
Identify gaps in existing training material and structure and proactively update, maintain and offer solutions
  
Assist Learning Manager and campaign owners to identify learning gaps and identify learning solutions
  
Create standalone training modules for new or existing team members, as and when required
  
Provide coaching and feedback to trainees as part of their classroom learning experience
  
Maintain training records and scores achieved
  
Develop/implement training programs for contact centre associates
  
Conduct complex training classes
  
Develop evaluation and validation instruments to collect and interpret data, assessing organisation needs and training program effectiveness.
  
Provide support in the development of training material when needed and appropriate.
  
Provide Grad Bay support to new hires when not conflicting with delivery commitments
  
Work with business to ensure process updates are reflected in training
  
  

**Complaince:**  

To take personal responsibility to understand and comply with all company and client security requirements and policies.
  
  

Knowledge and Skills
  
  

**Skills:**  

Sales orientated background
  
Persuasion skills and how to address objection handling
  
Excellent interpersonal, organisation and time management skills
  
Excellent listening, oral, and written communication skills
  
Excellent analytical and judgment skills
  
Ability to demonstrate the interpersonal skills necessary for client contact
  
An organised individual, with the ability to plan and priorities
  
Excellent presentation Skills
  
Excellent verbal and written communication skills
  
Effective problem solving skills and excellent analytical and judgement skills
  
Good numeric and verbal reasoning skills
  
  

**Knowledge/Abilities:**  

Sales techniques
  
Objection handling
  
Scenario\-based training techniques
  
Ability to manage deadlines, manage people, create effective partnerships with leadership, develop training materials and apply reason to business problems
  
Attention to detail and ability to work on own initiative
  
Proven ability to create structured training material
  
Should be self\-motivated, articulate and enthusiastic
  
Prepared to take responsibility and ownership of issues with the ability to exercise sound judgement in the making and implementing of decisions
  
Preferred Qualification and Experience
  
3\-5 years BPO Sales Trainer experience where you deliver classroom led sales training sessions
  
BPO Call centre experience required
  
Clear criminal record
  
Grade 12 – Minimum requirement – Non negotiable
  
Facilitators \+ Accessor training courses certification \- desirable
  
Key Points
  
  

**Salary:** Salary Negotiable (Dependant on Expereince)
  
  

**Benefits:** Medical Aid and Pension
  
  

**Contract Type:** Permanent, 40 hours (full time)
  
  

**Working Pattern:** 24/7 Rotaional Shifts
  
  

**.businessdevvideodiv { padding:** 2% 6%; background\-color: \#ebebf1; margin\-top: 2%; margin\-bottom: 2%; } .auremovevideo { display: none; } @media only screen and (max\-width: 600px) { .businessdevvideoembed { width: 100%; height: 200px; } } .businessdevvideotitle { color: \#09092d !important; font\-size: 2em; } .businessdevvideoembed { margin\-top: 2%; margin\-bottom: 2%; }

BPO Sales Trainer

We seeking motivated and professional Debt Review Call Centre Agents to join our dynamic team. In this role, you will assist clients in managing their debt review process, clear guidance, ensure excellent customer service while adhering to compliance standards.

Key Responsibilities:

* Handle inbound and outbound calls with empathy and professionalism.
* Ensure all interactions meet regulatory and company standards
* Maintain accurate records of the client interaction
* Work closely with colleagues and supervisors to achieve performance targets

Requirements:

* Matric (Grade 12\)
* No experience required — full training provided (debt review experience is an advantage)
* Strong communication, problem solving, and negotiation skills.
* Understanding of the debt review process and South African credit regulations.
* Resilient and target\-driven

What we offer:

* Training: Comprehensive onboarding and outgoing skilld development
* Clear career progression pathways
* A team culture that values employees wellbeing
* Market\-related salary plus performance incentives

How to Apply:

If you are sales\-driven, motivated, and ready to build a career at Exclusive Credit Solutions, apply now.

Send your Cv and cover letter to

monique@exclusivecs@co.za with the subject line Debt Review Agent

Work Location: in person

Pay: R4 500,00 per month

Work Location: In person

Debt Review Agent

* Fluent in **English,** and to speak/understand **Sepedi, Setswana and Venda** would be advantageous.
* Computer Literate in MS Office (Word, Excel and Outlook) and good typing skills
* Good organizational and effective communication skills
* Good listening, writing and interpersonal skills are essential
* Work under pressure and in a deadline orientated environment
* Attention to detail and strong problem\-solving skills
* Customer service orientated

**Duties (but not limited to):**

* Follow\-up on and assist to convert leads to sales
* General sales and admin responsibilities
* Provide professional services to branches by assisting in setting up of sales lead customer appointments.
* Capturing of all appointments and feedback/information on the system
* Communicating and follow up with branches on a regular basis on appointments made
* Liaising Call Centre Supervisor and Regional/Divisional staff
* Regular product knowledge sessions and conducting sales role plays
* Report directly to sales call centre supervisor/manager
* Acquire needed info and documents from lead customers
* Assist customers to select product sku and check on stock availability

Work Location: In person

Sales Enabling- Call Centre Agent

The Client Services Onboarding team currently has a vacancy for a Customer Service Representative who will be responsible for providing customer support – that includes information sharing and resolving technical and billing related queries.

**Job Output:**


o Responsible for customer interactions that result in resolved technical, billing and account queries.


o Identify and understand customer needs.


o Provide solutions to technical and account management queries.


o Resolved customers’ queries, and complaints and manage objections effectively to increase customer satisfaction.


o Deliver exceptional service to customers in all interactions.


o Diligently execute escalations beyond 1st line support.


o Record accurate summaries of customer interactions in the company business system.


o Utilise all available tools and resources to resolve customer queries completely.

**Skills and Competencies:**


o Call Centre


o Technical Support


o MS Office Suite


o Conflict Resolution


o Technical Literacy


o Analytical


o Strong written/verbal communication skills


o Customer Service focused.


o Assertiveness


o Tact and ability to negotiate.


o Listening and questioning skills


o Troubleshooting skills


o Objection handling


o Attention to detail. o Numerical skills Excellent


o Communication Skills

 **Requirements*** Grade 12/Matric
* Computer Literate (MS Excel/MS Word and MS Outlook)
* Strong understanding of ISP Networks
* 1\+ Year customer services experience within an ISP Call Centre
* 1\+ Year technical and desktop customer service experience
* Administration experience is a highly recommended

 **Benefits**  

* **We are a Fully Remote work environment**


o That’s right! No need to go into the office! You can work from just about anywhere


o We have partnered with a shared office/workspace called Workshop 17 and we cover the cost of your access to any of their branches around the country – if you’d like a change of scenery from time to time.

* **We Kit you out**


o We will provide you with all the necessary tech equipment needed for a remote office. Laptop, monitor, and headset. We also provide you with Connectivity – FOR FREE!

***THE CHERRY ON TOP!!!*** MWEB **rewards stellar performance!**

* Performance Bonuses of up to 20% of your cash salary are paid out quarterly, so long as company targets are met.
* We always try to have some fun! Team buildings are a big deal as well as other cultural activities and company events!

Tier 1 Technical & Billing Support Agent - Fully Remote

Introduction We're looking for a customer-focused and solutions-driven Call Centre Agent to join our team! If you're passionate about helping people, enjoy solving problems, and thrive in a fast-paced environment, we'd love to hear from you. What you'll be doing: Respond to customer enquiries via telephone, email, and other communication channels. Provide accurate information on our products, services, and processes. Resolve customer queries and complaints professionally and efficiently. Troubl…

Our Call Centre Department is looking for Customer Orientated and self\-reliant individuals to join their Call Centre team.



You will be working for a well\-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.


**YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:**


* Receive and handle telephone policy enquiries in Call Centre department and action  

accordingly.
* Address all outstanding requirements on new applications in New Business.
* Providing enquiry numbers on claims to branches.
* Follow\-up on outstanding requirements in terms of unpaid claims
* Refer leads to the Direct Marketing Department.
* Provide feedback on outstanding accounts and refunds in debtors.
* Follow\-up on non\-payments of premiums, defaults payments and incorrect deductions.
* Add a life to a policy (Not for PERSAL or Department of Defence (DOD).
* Add a child to an already existing child benefit (Not for PERSAL or DOD).
* Remove a life (Not for PERSAL or DOD).
* Remove child (as long as it is not the removal of the child benefit completely and not for  

PERSAL or DID).
* Duplicate a policy (send a copy of the policy to the client).
* Providing the Policy values to a client or their broker (the client can give authorization for a  

broker to get access on the phone).
* All instances of consent need to be recorded on the system so that the call centre agents can  

see earlier consents provided.
* Policy info for clients.
* All instances of consent need to be recorded on the system so that the call centre agents can  

see earlier consents provided.
* The Call centre may only provide policy information to a client when that client has a single  

policy with AVBOB.
* Paid up RSA (reduced some assured).
* Inflation.
* Reinstatements.
* Cessions.
* The client will still have to send us a hard copy of the cession as this is a legal document.
* Stop Payments.
* Other loans (when you change your payment method).
* These changes may only be done once the following is in place:
	+ The introduction of security questions that are not a confirmation of the client’s contact details.
	+ Call Centre agents must be category B FAIS accredited.
	+ Where the call centre agent is not yet accredited they need to be working under supervision with the appropriate contact in place and under the supervision of an accredited Key Individual.

  

* Grade 12
* 140 long term FAIS credits.
* 3 years’ experience in the Life Insurance Industry.
* RE5 (advantageous).
* Experience in a client service policy maintenance environment.
* Ability to work independently, show initiative and to be responsible.
* Analytical and leadership skills.
* Communication and interpersonal skills.
* Client orientated.

Senior Clerk

Job Description Executive/Personal Assistant Neo Brokers is a dynamic and innovative company dedicated to providing B2B FinTech solution to the African continent. We are passionate about using cutting-edge technology to create solutions that drive our industry forward. We are looking for a lively, proactive and detail orientated Executive/Personal Assistant to the directors of the company. You will join a team of Key Support Executive staff, to meet the company and personal needs of the executi…

Call Centre Jobs in Somerset West - Page 6

Vacancies (page 6 of 8)